Southern Railways Reviews

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Southern Railways

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Latest Reviews

★☆☆☆☆

“first class rip-off”

Written on: 06/04/2015 by RoyceWoodward (1 review written)

i recently took the train from Brighton to London Victoria having booked a standard ticket.I was shocked when the ticket inspector told me i was in the first class section and would have to pay a £28 FINE PLUS THE FIRST-CLASS TICKET OF £28.There was no leeway on this and a no of people in the carriage were also similarly fined including some students who could not afford the fine.Not being a resident in the SE,i could see little difference between the 1st and 2nd class sections and they are… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 04/04/2015

Ongoing problems with services over a number of years at my local station including: 1. Ticket machines often faulty or not working 2. Ticket offices closed when advertised as being open 3. Station toilets often closed for repair and usually dirty or flooded 4. Station parking spaces not available despite advance purchase of tickets and Southern advising that they don't believe it is their issue In general extremely poor service… Read Full Review

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★☆☆☆☆

“13 minutes from Clapham junct to victoria???”

Written on: 28/03/2015 by Lewis-Altai47 (1 review written)

It's like living in a 3rd world country Indian railways are faster… Read Full Review

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★☆☆☆☆

“Constantly delayed. ”

Written on: 05/03/2015 by KennedyBaird104 (1 review written)

The train service between East dulwich and London bridge is constantly delayed. Awful service… Read Full Review

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★☆☆☆☆

“Should sack their CEOs.”

Written on: 04/03/2015 by LeannaKeating (1 review written)

This is the worst train service I have ever experienced. Unfortunately I have to use it daily to get to work. Their list of excuses is just rotated, "earlier broken down train" "signalling problems" "person on track" "missing train crew", the list goes on, none of them are believable. I have never yet met anyone who was on the mysterious earlier broken down train. They should be held responsible for this appalling service. Last night chaos ensued at London Bridge and Victoria, with so many… Read Full Review

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★★☆☆☆

“Always excuses ”

Written on: 02/03/2015 by Emmag11 (4 reviews written)

This is the worst service I have ever used in my life. Continous delays and excuses, they cannot cope with anything. I go out of my way to not get southern trains and walk an extra 10 minutes to worcester park station instead of cheam, to get South west trains. Awful to say the least!!!!! The only good thing about them is their trains (sometimes) are nice and new, but that's on the VERY rare occassion I can bring myself to go on their service… Read Full Review

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★☆☆☆☆

“continual disappointment”

Written on: 26/02/2015 by JaniahLynch79 (1 review written)

Southern Rail, why oh why is every. Single. Train. That I need to get delayed or cancelled? I am not exaggerating. The London bridge train from streatham and Norbury that only comes 2 or 3 times an hour is cancelled meaning I have to wait 20/30mins for another. Or its delayed by 10 mins meaning I will miss my connection onwards. You actually make me depressed.. and I'm paying about £35 a week for this luxury! Abysmal. And I know I'm not the only one utterly disappointed with your terrible… Read Full Review

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★☆☆☆☆

“Blame - accept some responsibility!”

Written on: 22/02/2015 by pickle47 (1 review written)

Signal failure, mis placed train crews, down London services, People being mowed down!late running services from god knows where? sugar in your tea, train driver didn't get his break or he did, but now he's feeling a bit bloated, who cares, do they job we pay you to do southern rail, and get us to work on time, we don't care about your internal problems, sort them out! if you go to a restaurant and order a meal you expect to get it in a timely manner! If you go to a shop you expect to be… Read Full Review

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★☆☆☆☆

“you suck...”

Written on: 12/02/2015 by southernrailsucksass (1 review written)

Always late sucky service… Read Full Review

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★☆☆☆☆

“Always late”

Written on: 03/02/2015 by qiStephens362 (1 review written)

Rubbish, worst ever. I live in streatham common, trains always late, packed. What is wrong with you, we pay a lot too much for the service is provided. Really worst travel company. Try to avoid if you can… Read Full Review

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★☆☆☆☆

“Must rank among the WORST in the OECD countries' railways”

Written on: 21/01/2015 by Jigsaw_Kemerton (1 review written)

I live in Croydon. This train almost never arrives on time. The coaches in the train sometimes are fewer than what they should be given overcrowding especially during peak hours. Sometimes, the trains are cancelled at the last minute. The government seems callous and the train authorities appear utterly insensitive to customer and passenger needs. Personally, I feel powerless as to what I could do given the EXTREME hardship I go through every SINGLE day despite paying a fortune on the train… Read Full Review

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★☆☆☆☆

“Is Southern Rail The Worst In Europe?”

Written on: 11/01/2015 by Elizapullan (1 review written)

I was utterly outraged at the duration of my train journey from London to Brighton. I boarded the train at 5:30 and arrived in brighton at 8:00. A journey that should've simply taken an hour had turned into 2 and half hours.

There was no information offered as to why the journey took so long, not one member came past to offer refreshments. Furthermore to top it off the travel information board on the train was totally incorrect and said we were heading for Victoria station.

By the end of this… Read Full Review

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★★★★★

“Paid for taxi”

Written on: 29/12/2014 by AndresHead (1 review written)

Caught the last train back from Brighton to bognor on Sunday and unfortunately when we arrived at Barnham there was no longer going to be a train to bognor. Myself and my partner expected to just leave and get a taxi but a lovely gentleman who was working at Barnham unlocked the waiting room for us and told us to hang on for a minute. He returned to say that they had ordered AND paid for our taxi back to bognor. This was such a relief as it was absolutely freezing and getting quite late. A… Read Full Review

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★☆☆☆☆

“It's a shame I cannot rating for negative stars!”

Written on: 08/12/2014 by 140Crabtree (1 review written)

It is a shame that I cannot rate negative stars for the poor service of southern rail. I am a commuter who travels on southern rail everyday since I moved to my current house two months ago. I find the southern rail service is annoyingly and inconceivably poor. It delays much more then on time. I know they may argue that they just delayed by several minutes. But hey, a several minutes delay leads to the miss of my next train, and I've been late so many times even if I get up early and tried… Read Full Review

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★☆☆☆☆

“Is there any point complaining? Took 6 months to get a...”

Written on: 21/11/2014 by Sickosaparrot (1 review written)

Unfortunately like many others I have to endure the third rate service offered by Southern Rail. On a journey earlier this year I became ill on board an overly packed train. I needed to sit as I was extremely light-headed but no-one was prepared to relinquish their seat and although contemplating to sit on the floor, this simply wasn't possible due to available space. Stupidly on eyeing that no-one was seated in first class, I parked myself on a seat. Within 30 seconds I had a Ticket Inspector… Read Full Review

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★☆☆☆☆

“Sorry to announce”

Written on: 25/09/2014 by Dexterfletcher (1 review written)

Really? How many times can you say your sorry to announce yet another train is late or cancelled? I've lived all over London for many years and this service is the worst I have experienced. They are just NEVER EVER EVER on time. I started cycling just to avoid going on these trains… Read Full Review

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★☆☆☆☆

“Enough”

Written on: 14/09/2014 by HadassahBateman (1 review written)

Awful. Delayed. Overpriced. Constant fare hikes… Read Full Review

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★☆☆☆☆

“getting late every day is the rule ...”

Written on: 11/09/2014 by Quinlanty282 (1 review written)

delays are the rule not an exception anymore, coaches are terribly crowded and even if you manage to catch the train on time you'll be late the same because of congestion!! ... they are simply the worst service in Europe… Read Full Review

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★☆☆☆☆

“always late , never ever on time”

Written on: 08/09/2014 by hgDalrymple67 (1 review written)

If you have an important appointment , its a risk depending on them… Read Full Review

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★☆☆☆☆

“Late 4/5 time if not cancelled”

Written on: 06/09/2014

Late every day by at least five minutes no matter how little distance the beginning station. Regular cancellations and all for a ticket which is a rip off and a major chunk of my pay. They are a joke of a railway… Read Full Review

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