Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“Getting worse”

Written on: 20/05/2014 by McHughfy417 (1 review written)

People are resorting to standing in the rest room or in the space in between carriages. Judging from the way the staff shout at people to force them to move further up the train when there is clearly no room left, I believe they have a policy to force people into these unsafe/unclean areas of the train to increase their profits without adding extra services or carriages. Northern Rail Staff at Oxford Road station are rude. Having paid well over 3000 pounds for a season ticket to manchester… Read Full Review

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Seena91's Comment

Written on: 11/06/2014

The timetable for trains has changed which is unbievebale. Now I am unable to get a train to work every morning due to the change of times. Because there is no train running at the time I need to be in work and if I get a later one il be late. It's getting beyond a joke now. Thanks northern rail I have now no mode of transport to work.

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Boltonwander's Comment

Written on: 16/06/2014

For me the misery is encountering Northern Rail's miserable staff at the season ticket gates every morning and afternoon. They provide the worst customer service of any organisation I've used.

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★★★★★

“Fantastic response to complaint”

Written on: 24/04/2014

I received fantastic service from northern rail, when traveling on the langwathby to leeds train I was accidentally sold a day return ticket instead of an open return. I found out the next day when I tried to return home and found my ticket invalid. The staff at leeds station were most helpful and I couldn't really fault the person who sold me the ticket she was chatty and friendly and accidentally pressed the wrong button. I got in touch with the customer services department when I returned… Read Full Review

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Seena91's Comment

Written on: 11/06/2014

I use the train to travel to work most mornings depending on my shifts as they rotate and after finishing my nights I have discovered the train I usualy get in the morning to work no longer exists meaning I now have no mode ov transport to work.. Not impressed at all.

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★☆☆☆☆

“Northern Rail are a disgrace”

Written on: 10/03/2014 by Herculeparrot (1 review written)

I travelled from York to Sheffield on a chilly March night in a train with howling draughts and no heating. It was freezing and the facilities were primitive. The return journey to Leeds was interminable; we seemed to travel at minimal speed whilst spending long periods stationary in the stations. As a result,we were late; I just missed my connection in Leeds and had to wait 55mins for the next one in a freezing, unheated concourse at Leeds, long after the facilities had closed. The final leg… Read Full Review

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★☆☆☆☆

“Great Goodbye”

Written on: 26/02/2014 by thelight (2 reviews written)

Decided to travel to the Great Goodbye at Shildron Railway Museum by train, as we had heard the roads were a nightmare. We travelled from Newcastle on East Coast, which was fine, then had to use Northern Rail from Darlington to Shildon. It has been reported on the news pretty prominently that the event had been attracting far more visitors than expected, so we assumed that provisions would have been put in place to address this. Apparently, extra services were being put on, but they were… Read Full Review

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★☆☆☆☆

“A disgrace to the railways”

Written on: 19/02/2014 by theo_simpson (1 review written)

Consistently late, dirty, overpriced and disgusting service. This train service is disgusting, it's unbelievable that this train operator is allowed to operate on British railways. These trains make everyone aspire or convert to using a car and are part of the massive problem of congested roads. Who would give up a car for this service???? On one occasion one of the train carriages from lincoln set on fire, the driver and conductor didn't even respond to the incident for 15 minutes and then… Read Full Review

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★☆☆☆☆

“Dirty old trains”

Written on: 06/02/2014 by RL100 (4 reviews written)

Leeds - Harrogate Line The rolling stock is old and dirty, I feel sorry for the cleaning staff and maintenance people, it must be near impossible to clean & maintain old stock .. the commuter trains are unreliable due to their age 30+ years and often overcrowded, sometimes 4 coaches and often 2 coaches, they don't have sufficient volume of rolling stock which is evident when there is a breakdown on another route and they take stock from the Harrogate Train and similarly they don't have enough… Read Full Review

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★☆☆☆☆

“CONSTANTLY UNRELIABLE”

Written on: 08/01/2014 by Squonchy (1 review written)

If I told you all the hassle this company has caused me in my daily travel to and from work I would be here all day. I had to do a daily Dewsbury to Halifax return trip to get to work. The way to such a nearby location (25-30 mins driving) is ridiculously long and arduous. Mainly because of Northern rail's ridiculous service. There were two possible ways to get to work in rush hour. The Manchester Victoria line changing at Sowerby bridge (and then for some weird reason taking the same train… Read Full Review

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★☆☆☆☆

“Northern Rail are primative, dirty and out of touch”

Written on: 06/01/2014

I've been a "customer" of Northern Rail since October 2013 due to a change of job - I travel from Garforth - Brighouse Monday-Friday. The journey is precisely 1hr 10.......literally the most depressing experience of my life 5 days a week. Firstly the trains are never on time in the evening leaving everyone stood on platforms ultimately having knock on affects with the rest of your journey i.e connecting trains. Secondly, the state of the trains is beyond belief. Twice I've now experienced the… Read Full Review

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★☆☆☆☆

“The worst rail service in the world.”

Written on: 02/01/2014 by Lisztomania (3 reviews written)

I am disgusted and appalled beyond expression at the indescribably horrific service that is provided by northern rail; There service is despicable. There carriages are dirty, rusty, over crowded, riddled with unkindly bodily fluids and bacteria and without adequate air conditioning or seating. I am bemused as to whom allowed them to even exist as a rail provider, you could set up a better service by attaching a horse to the front of a gypsy caravan. My soul dies a little more each time I see a… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 15/12/2013 by rakehey (1 review written)

Appalling trains with not enough carriages. Rude station attendants and conductors (who clearly do not like working for the company). Train between Todmorden and Leeds regularly cancelled/late/not enough carriages. If there were any competition on the railways I would go elsewhere... Prices keep going up, surprise surprise… Read Full Review

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★☆☆☆☆

“From bad to worse.”

Written on: 04/12/2013

In the last three weeks of daily commuting, not once has Northern Rail managed to be on time on absolutely zero occasions. Over that period, on three occasions, I was actually not allowed to board the train as it was so crowded they would not allow any additional passengers on at all. I'm perfectly fine with standing up, and Ido understand that periodically, any rail network has issues that delay trains. However, Northern Rail truly stands out in terms of genuinely abysmal service. Although… Read Full Review

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★☆☆☆☆

“The worst rail company on the planet.”

Written on: 01/12/2013

Northern Rail conductors are very well paid (after training). Yet their service and trains are the worst I have encountered in travelling to 15 countries (many of them developing countries). Northern Rail bosses and their staff should be ashamed to work for such a poor company. But I guess they get paid very well (taxpayer subsidised) so care not about the poor customers they cram into their late cattle trucks. I was recently in a overfull train were the passengers were stood shoulder to… Read Full Review

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★☆☆☆☆

“NORTHERN FAIL!”

Written on: 20/08/2013 by Jamiewild96 (1 review written)

I am i truly dedicated college student hoping to become a medical professional. I recieve grade A's in my coursework because of my determination. I have been expected to pay a fine and maybe going to court because i can not pay it. I have recieved this fine because i was told to purchase a ticket on the train but there was no train conductor. One i was at my destination i had been accused of avoiding payment even though I purchase a £33.30 ticket every week. I am discusted with this… Read Full Review

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★☆☆☆☆

“They Stink”

Written on: 19/08/2013

I travel every day from York to Leeds in Northern Rail's antiquated trains. I don't know when they were last refurbished but they really really smell. If it isn't of sick or of whatever happened in the toilet then the smell of changing rooms thanks to the ropey air conditioning abounds. The train will often set off on time, stop for an unexplained rest somewhere on the way and arrive late. It costs the same as traveling on modern, cleaner trains on the same route but the timetable of the… Read Full Review

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★★★★★

“i love northern”

Written on: 03/08/2013 by thomas65467 (1 review written)

Northern Rail are good i travel a lot round yorkshire and lancashire, yeah the trains are old but its better than no train and most have been internally refreshed and painted outside. Train is far better than bus that take forever and are full of rude old people who dont pay!! Yeah the trains can be a mess but its only because passengers leave there coffee cups, papers and food wrappers because they cant be bothered to get up and put them in the bin… Read Full Review

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★☆☆☆☆

“I HATE Northern Rail”

Written on: 26/07/2013 by FT12 (1 review written)

They're a useless extortionate company. They failed to mention that on my trip to Herne Bay the Express bus from Goole to Doncaster was withdrawn, knocking back my entire schedule and to top it off one of their employees took my ticket and forgot to give it back forcing me too pay again once I got to London. They are a shambles… Read Full Review

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★☆☆☆☆

“Sheffield- Lincoln train”

Written on: 05/06/2013

I am commuting from Sheffield to Lincoln and the service does not even deserve a star! The trains are always dirty, worn out and very old (and during the winter, cold as there is no heating system) ! Every time I take the train, it's full, so obviously is a well used line. My question is why to have such poor service? After all the tickets are not cheap at all! If I had another choice, I would definitely not travel with the northern rail. And definitely, I would not recommend anyone to travel… Read Full Review

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★☆☆☆☆

“Manchester to Liverpool return.”

Written on: 05/05/2013 by steveo501 (1 review written)

I have just returned from a weekend in Liverpool on the most disgraceful, shabby, grubby, dirty trains I have ever seen. I had to stand all the way back to Manchester in a stinking loo. The trains were over packed, old fashioned and not big enough. I am using the car from now on, until another better rail provider takes over. Terrible, really awful, as others on this page have also mentioned. Give it to Virgin PLEASE!!!!… Read Full Review

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★☆☆☆☆

“Inexcusably rude staff and unreliable service”

Written on: 13/03/2013

The service from Poynton to Manchester is regularly late not just by 5 or 10 mins but at times 30+ mins. The staff friendliness is hit and miss at times but when you do miss out on a friendly member of staff you end up with extremely rude service. The trains are expensive and do not give you value for money at all. You feel robbed when you arrive because nothing of your experience has been good. Later in the evening the trains are full of rubbish and the seats have bits of food on them. This… Read Full Review

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★☆☆☆☆

“Liverpool to Manchester Northern Rail”

Written on: 29/01/2013 by neales12 (1 review written)

A totally unreliable train line. I can honestly say this service to and from Manchester on the Liverpool line has got worse and it has never been great to begin with. The trains are over crowded the trains are filthy. The service runs late most days, there are not enough carriages to cater for the people that have already paid for their tickets. I can honestly compare the commute from Manchester home to a cattle train, thats if the train actually stops to let you on board with a valid ticket… Read Full Review

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