Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“Always standing!”

Written on: 25/04/2015 by wtPowell62 (1 review written)

Two days this week traveling from Preston to Manchester I had to stand for the full journey there and back. I find this totally unacceptable!… Read Full Review

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★☆☆☆☆

“nothern disgrace ”

Written on: 17/04/2015 by Kinneyzv12 (1 review written)

Trains going from keighley to leeds on 17/04/15 from 9.30 delayed.the staff were unhelpful and rude,did not deal with the situation appropriately.northern rail have faced many delays and cancellation in the past,you would think they would know how to handle the situation and find the best solution for their customers which is to provide alternative services quickly.but no although they had mentioned all trains since 9.30 were delayed and not cancelled,this is misleading because i waited over an… Read Full Review

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★★★★☆

“customer help staff helping who are not on duty ”

Written on: 23/03/2015 by kkMcFarland364 (1 review written)

This morning I was on the 10.03 am from Blackpool north traveling to Liverpool which is a regular trip for myself I saw a couple of ladies with a young man in a wheelchair put on the train by one of the gentleman of the ticket barriers big cuddly gentlemen they seemed a nice group and I saw them chatting to a gentleman who I also recognised as being of the ticket barriers Scottish gentleman boldish head he was traveling with a lady anyway when we go Preston the ladies with the wheelchair were… Read Full Review

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★☆☆☆☆

“It's 2015 and this is the best we can do”

Written on: 11/03/2015 by AreliGlover369 (1 review written)

Filthy trains more akin to those found in a 3rd world country. Unable to pre-book seats which in this day and age is absolutely ludicrous. Knowing you have to jostle for a seat when you're in the middle of a lengthy journey is crazy, especially when you have children with you. I'm sure if the CEO was dependent on Northern Rail, improvements would be made to both the standard of carriages and the booking services. I can't actually believe they can get away with providing such a poor… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 05/03/2015 by kePrice172 (1 review written)

COLD-UNCOMFORTABLE-DIRTY-SMELLY-FILTHY-EXPENSIVE AND UNRELIABLE !!!! Will be using my car from now on ive had enough on the York Leeds route poor service/old trains… Read Full Review

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★☆☆☆☆

“Corrupt train company!”

Written on: 22/12/2014 by TheTruthWillBeTold (1 review written)

Wednesday 15th of October 2014 I got the 16:59 train from Cheadle Hulme to Macclesfield. As I was unusually running late, I did not have time to buy a ticket from the ticket office at the station before boarding the train. Due to the fact that the trains do not run that often and I had somewhere important to be, I assumed that I would be able to purchase a ticket from the conductor, as I have done many times in the past. (Previously at Cheadle Hulme station I asked for a ticket to Macclesfield… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 18/12/2014 by RykerStrong1980 (1 review written)

Trains are elderly, unreliable, overcrowded and frequently late or cancelled services. They have allowed Mirfield station to deteriorate to such an extent there are holes in the platform and stairs are closed. They no longer apppear to care and only interested in extracting as much cash as possible as franchise renewal a lost cause… Read Full Review

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★☆☆☆☆

“Northern Rail is a failure”

Written on: 10/12/2014 by northerndisgrace1 (1 review written)

With every experience I have with Northern (Bolton/Oxford Road) - from their late, uncomfortable, overcrowded trains to their rude train station staff and overpriced tickets - I hope this disgraceful company and national embarrassment of a train service gets closed down one day, as it deserves to be, and their nasty vicious employees rendered jobless. … Read Full Review

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★☆☆☆☆

“Possibly the WORST train company in COUNTRY!”

Written on: 19/11/2014 by McGinnis237 (1 review written)

Northern Rail is just an abysmal company and it is scandalous how they get away with running the trains. Their staff are the most RUDEST and UN-CUSTOMER FRIENDLY train staff ever. Their devious approaches to so called 'fare evasion' is simply a 'corporate gangster' strategy utilised to try to set-up and seemingly 'catch out' innocent commuters who quite gladly offer to pay for a ticket, but get scandoulsy accused of 'wilful intent to evade paying for a fare'. They purposely target rush hour… Read Full Review

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★☆☆☆☆

“I have literally been stranded!”

Written on: 11/11/2014 by Richardspe231 (1 review written)

Northern Rail runs the vast majority of trains on my local line and so i'm subjected to their low-standards of cleanliness, punctuality and extortionate ticket prices regularly. On around 6 occasions i have even been stranded a town because they spontaneously cancelled the last couple of trains.I have also become so accustomed now to delays that i can rely on it, A train I catch everyday to go to work is ALWAYS 10 minutes late...rant over… Read Full Review

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★☆☆☆☆

“Annoying!”

Written on: 07/11/2014 by TiffanyMcFarland (1 review written)

Always being delayed or cancelled. It's ridiculous.? Which makes me late to work then!… Read Full Review

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★★☆☆☆

“Old and Dirty”

Written on: 12/10/2014 by Angelr21 (1 review written)

Having travelled the Sheffield, Huddersfield route quite a few times, I can say the staff are great but the trains should be scrapped. Faillng that they should at least be cleaned. My wife and I do appreciate the track is beyond the control of Northern Rail, but to travel on what appears to be a third world line. Taking well over an hour to travel 25 miles it wouldn't be quite as bad if the company put enough carriges on,and people weren't packed in like sardines.We do understand that in… Read Full Review

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★☆☆☆☆

“Northern FAIL”

Written on: 10/10/2014 by Haleigh270 (1 review written)

This review is being written on the back of a two week period which has seen not one Northern Rail train arrive at my station on time. Today's service was 21 minutes late. The internet, not surprisingly, is chock full of people all saying the same thing - 'Northern Rail is a disgrace'. And I'm here to echo those sentiments. There's probably no point in me writing about the age of the rolling stock, the lack of enough rolling stock during peak periods, the constant delays, the uncomfortable… Read Full Review

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★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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★☆☆☆☆

“Complete and utter disgrace”

Written on: 11/09/2014 by Ralphg235 (1 review written)

I use northern rail regularly as still learning to drive. Recently the service has just been terrible. Being in wilmslow we decided to double check the times home (goostrey) (bear in mind this was only around 9pm), only to find the last train which was 9.31pm that evening had been cancelled leaving us stranded. We ran to the ticket office to ask the staff what we could do, he was most unhelpful and told us all we could do was get on a Cardiff train to crewe and hope there was one back to… Read Full Review

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★☆☆☆☆

“A train operating company without train drivers!”

Written on: 27/08/2014 by Melton130 (1 review written)

Frankly this year Northern Rail are in decline - the operating standards over the past few months have been nothing short of Shocking and Appalling. One would have thought that as a train operating company the provision and rostering of drivers was pretty basic fodder for the HR Director and operations team. However during this Summer there have been cancellations delays and even important commuter services withdrawn without explanation causing inconveinece and upset to many many passengers… Read Full Review

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Chillidog27's Comment

Written on: 03/09/2014

Have to agree with much of that....and I work for them. There is some good guys tho! Or gals in this case. Hope the new franchise brings positive changes for everyone

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★☆☆☆☆

“Rude, Condescending, Prejudiced, Unreliable, Messy...”

Written on: 25/08/2014 by lolno (1 review written)

I could go on for hours about what a really terrible excuse of a company Northern Rail is. I tend to find that the staff on the trains are really quite rude, not all of them, but the majority. I've been using the trains by Northern Rail for years and though the ticket prices have shot up the quality of travel doesn't seem to have increased at all. The trains are messy, unreliable and the customer service is terrible. I recently complained because after alighting a train I put my ticket in the… Read Full Review

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★☆☆☆☆

“Filthy awful train ”

Written on: 22/08/2014 by JulianaMoody (1 review written)

I travel from Ulverston to Manchester airport on a regular basis, unfortunately more often than not it's a northern train for the first leg to lancaster, I absolutely detest this part of the journey. the trains are constantly smelly, cold and dirty, the conductor on the last trip was simple uninterested and very rude. If I had a say it would be to derail this shambolic firm . I will be seriously looking in to hire cars as an alternative form of transport to the airport in future. Utterly… Read Full Review

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