Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“Awful!”

Written on: 11/01/2016 by dpTucker371 (1 review written)

The trains are always delayed, and today it got cancelled without even telling us over the tanoy. Prices have increased, yet the service is definitely not better!… Read Full Review

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★☆☆☆☆

“A Vile Service”

Written on: 10/12/2015 by Healyzm379 (1 review written)

I've user trains for over 10 years and have travelled on most services in the country. Travelling South from Manchester is never a problem, you can go anywhere with little fuss. Travelling in Lancashire is a very different story however, if you really need to be somwhere you had better set out an hour earlier, as it's very likely the train will be late or cancelled. The Blackburn to Manchester service is an example, I don't know where those punctuality figures come from, but there's no… Read Full Review

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★★☆☆☆

“Every single day this week the trains have been...”

Written on: 22/11/2015 by MayraPatterson1979 (1 review written)

Every single day this week the trains have been delayed. But I couldn't even believe it when I'd been waiting on a delayed train from Salford central to Wigan and the train drove straight past with absolutely no warning it wasn't stopping as planned. Had to wait for the next train which didn't even stop at my preferred station. Very let down… Read Full Review

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★☆☆☆☆

“#NorthanRail #BeLateForWork!!”

Written on: 19/11/2015 by Rodgers84 (1 review written)

I can't remember the last time I got a seat on the Leeds train going to Manchester weather that's morning or night, rammed back to back with people in the little walk ways of the old 2 carriage train they send, it's delayed every day due to the fact people are trying their best to get onto the train so they arnt late for work and when paying £100+ for a monthly pass this isn't what you want or expect from Northan Rail. Something needs doing about this I could easily get hundreds of people to… Read Full Review

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★☆☆☆☆

“The most embarrassing display from a train journey ”

Written on: 16/11/2015 by Reginaldpartridgeham (1 review written)

The quest to find a northern rail train whose arrival is on time is a life long aim of mine and unfortunately an unrealistic one. The general sense of dispare is a feeling which haunts the ever terrible traiin line that is northern rail! What makes the journey so abismal those that have not experienced the terror ask? Well to you northern rail virgins the arrogant and disgraceful snobbyness of the conductors might just do it for you. There are some positives however, the main one being most of… Read Full Review

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★☆☆☆☆

“Where to start...”

Written on: 12/11/2015 by lpGriffin269 (1 review written)

Two carriages between Manchester and Leeds in the morning rush hour (but three at other times and four on the Manchester - Blackburn train that never has anyone on it). Only pay compensation if you're an hour late...when my journey should only take twenty minutes anyway...sure East Coast used to pay for half an hour delay on a two hour journey...and they call it a passenger charter...more like a profiteering charter... Frequent bus replacement services with shambolic organisation (no buses… Read Full Review

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★★★☆☆

“Refund”

Written on: 11/10/2015 by Curtis60 (1 review written)

Anyone tried getting a refund from northern rail, I tried to amend tickets for travel due to being unable to travel due to accident, was told needed to purchase new tickets and then send unused original tickets back to them so they could issue refund.got email saying tickets have been refunded and to allow 28 days for payment back on debit card, phoned them Friday as no refund received they tell me may be longer than 28 days and they only pay out once a month, and when I sent tickets back that… Read Full Review

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★★☆☆☆

“Only one carriage in holiday period!”

Written on: 30/07/2015 by AbigailSheehan123 (1 review written)

We decided to take the train from Kents Bank to Carnforth station, and the train happened to be operated by Northern Rail. As the train arrived we were surprised to see that it had only one carriage. It was in the middle of the summer holidays at peak holiday time, and the train was on route from barrow in Furness to Lancaster. We got on and as you can imagine, it was full to bursting with holiday goers. Why they couldn't add on another carriage I don't know. Every single seat was taken, and… Read Full Review

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★☆☆☆☆

“Dangerously hot and overcrowded”

Written on: 02/07/2015 by LouiseSaunders123u (1 review written)

I was stuck on a broken down Northern train for over 2 hours yesterday in what was the hottest day of the year. There was no aircon on this cheap train. Due to chronic overcrowding, which this company has never addressed, many passengers were standing shoulder to shoulder in sauna like conditions. Farm animals are transported in better conditions than this… Read Full Review

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★★★★★

“Good on northern rail”

Written on: 26/06/2015 by jmNash1953 (1 review written)

Travelled from newcastle to metrocentre and I was pleasantly surprised at northern rail. I got the 11:44 service from newcastle and it was on time and there was loads of seats the conductor was very friendly which was good. On the way back got the 14:31 from metrocentre to newcastle and the train was empty which was a bonous. Seat comfy but not the best legroom though but was ok for the 10 minute ride yet again the conductor was pleasant . It was 3 pounds return so it was good value for money… Read Full Review

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★☆☆☆☆

“ridiculous”

Written on: 28/05/2015 by 160Trevino (1 review written)

Absolutely ridiculous! Train has been cancelled due to waiting for the train driver. Get it sorted out!… Read Full Review

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★☆☆☆☆

“Absolutely disgusting, never ever again”

Written on: 25/05/2015 by rxSweeney285 (1 review written)

Got the train from leyland to preston. The train was absolutely hanging! I have been on better buses, it was literally like a rotten portakabin on wheels, the stench was unbatable, the floor looked like it had never been cleaned. When i got to preston, which i frequently use, me and my friend went out of the subway exit rather than over the bridge as this was more convenient for the location we were trying to get to and there were big crowds over the bridge. This resulted in me being confronted… Read Full Review

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★☆☆☆☆

“Disgusting treatment of customers ”

Written on: 12/05/2015 by Jodi1982 (1 review written)

My husband used this service to go from darton to wakefield last month. Darton is unmanned and there is no ticket machine so he assumed the conductor would come round. He didn't. When my husband got off at the next stop (wakefield) there were several members of rail staff stopping people on the platform. He explained what had happened and was told he couldn't buy a ticket as it was too early! He was forced to give his details and was told he would get a bill for the £2.30 the ticket cost… Read Full Review

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★☆☆☆☆

“Always standing!”

Written on: 25/04/2015 by wtPowell62 (1 review written)

Two days this week traveling from Preston to Manchester I had to stand for the full journey there and back. I find this totally unacceptable!… Read Full Review

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★☆☆☆☆

“nothern disgrace ”

Written on: 17/04/2015 by Kinneyzv12 (1 review written)

Trains going from keighley to leeds on 17/04/15 from 9.30 delayed.the staff were unhelpful and rude,did not deal with the situation appropriately.northern rail have faced many delays and cancellation in the past,you would think they would know how to handle the situation and find the best solution for their customers which is to provide alternative services quickly.but no although they had mentioned all trains since 9.30 were delayed and not cancelled,this is misleading because i waited over an… Read Full Review

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★★★★☆

“customer help staff helping who are not on duty ”

Written on: 23/03/2015 by kkMcFarland364 (1 review written)

This morning I was on the 10.03 am from Blackpool north traveling to Liverpool which is a regular trip for myself I saw a couple of ladies with a young man in a wheelchair put on the train by one of the gentleman of the ticket barriers big cuddly gentlemen they seemed a nice group and I saw them chatting to a gentleman who I also recognised as being of the ticket barriers Scottish gentleman boldish head he was traveling with a lady anyway when we go Preston the ladies with the wheelchair were… Read Full Review

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★☆☆☆☆

“It's 2015 and this is the best we can do”

Written on: 11/03/2015 by AreliGlover369 (1 review written)

Filthy trains more akin to those found in a 3rd world country. Unable to pre-book seats which in this day and age is absolutely ludicrous. Knowing you have to jostle for a seat when you're in the middle of a lengthy journey is crazy, especially when you have children with you. I'm sure if the CEO was dependent on Northern Rail, improvements would be made to both the standard of carriages and the booking services. I can't actually believe they can get away with providing such a poor… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 05/03/2015 by kePrice172 (1 review written)

COLD-UNCOMFORTABLE-DIRTY-SMELLY-FILTHY-EXPENSIVE AND UNRELIABLE !!!! Will be using my car from now on ive had enough on the York Leeds route poor service/old trains… Read Full Review

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★☆☆☆☆

“Corrupt train company!”

Written on: 22/12/2014 by TheTruthWillBeTold (1 review written)

Wednesday 15th of October 2014 I got the 16:59 train from Cheadle Hulme to Macclesfield. As I was unusually running late, I did not have time to buy a ticket from the ticket office at the station before boarding the train. Due to the fact that the trains do not run that often and I had somewhere important to be, I assumed that I would be able to purchase a ticket from the conductor, as I have done many times in the past. (Previously at Cheadle Hulme station I asked for a ticket to Macclesfield… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 18/12/2014 by RykerStrong1980 (1 review written)

Trains are elderly, unreliable, overcrowded and frequently late or cancelled services. They have allowed Mirfield station to deteriorate to such an extent there are holes in the platform and stairs are closed. They no longer apppear to care and only interested in extracting as much cash as possible as franchise renewal a lost cause… Read Full Review

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