Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“Dangerously hot and overcrowded”

Written on: 02/07/2015 by LouiseSaunders123u (1 review written)

I was stuck on a broken down Northern train for over 2 hours yesterday in what was the hottest day of the year. There was no aircon on this cheap train. Due to chronic overcrowding, which this company has never addressed, many passengers were standing shoulder to shoulder in sauna like conditions. Farm animals are transported in better conditions than this… Read Full Review

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★★★★★

“Good on northern rail”

Written on: 26/06/2015 by jmNash1953 (1 review written)

Travelled from newcastle to metrocentre and I was pleasantly surprised at northern rail. I got the 11:44 service from newcastle and it was on time and there was loads of seats the conductor was very friendly which was good. On the way back got the 14:31 from metrocentre to newcastle and the train was empty which was a bonous. Seat comfy but not the best legroom though but was ok for the 10 minute ride yet again the conductor was pleasant . It was 3 pounds return so it was good value for money… Read Full Review

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★☆☆☆☆

“ridiculous”

Written on: 28/05/2015 by 160Trevino (1 review written)

Absolutely ridiculous! Train has been cancelled due to waiting for the train driver. Get it sorted out!… Read Full Review

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★☆☆☆☆

“Absolutely disgusting, never ever again”

Written on: 25/05/2015 by rxSweeney285 (1 review written)

Got the train from leyland to preston. The train was absolutely hanging! I have been on better buses, it was literally like a rotten portakabin on wheels, the stench was unbatable, the floor looked like it had never been cleaned. When i got to preston, which i frequently use, me and my friend went out of the subway exit rather than over the bridge as this was more convenient for the location we were trying to get to and there were big crowds over the bridge. This resulted in me being confronted… Read Full Review

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★☆☆☆☆

“Disgusting treatment of customers ”

Written on: 12/05/2015 by Jodi1982 (1 review written)

My husband used this service to go from darton to wakefield last month. Darton is unmanned and there is no ticket machine so he assumed the conductor would come round. He didn't. When my husband got off at the next stop (wakefield) there were several members of rail staff stopping people on the platform. He explained what had happened and was told he couldn't buy a ticket as it was too early! He was forced to give his details and was told he would get a bill for the £2.30 the ticket cost… Read Full Review

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★☆☆☆☆

“Always standing!”

Written on: 25/04/2015 by wtPowell62 (1 review written)

Two days this week traveling from Preston to Manchester I had to stand for the full journey there and back. I find this totally unacceptable!… Read Full Review

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★☆☆☆☆

“nothern disgrace ”

Written on: 17/04/2015 by Kinneyzv12 (1 review written)

Trains going from keighley to leeds on 17/04/15 from 9.30 delayed.the staff were unhelpful and rude,did not deal with the situation appropriately.northern rail have faced many delays and cancellation in the past,you would think they would know how to handle the situation and find the best solution for their customers which is to provide alternative services quickly.but no although they had mentioned all trains since 9.30 were delayed and not cancelled,this is misleading because i waited over an… Read Full Review

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★★★★☆

“customer help staff helping who are not on duty ”

Written on: 23/03/2015 by kkMcFarland364 (1 review written)

This morning I was on the 10.03 am from Blackpool north traveling to Liverpool which is a regular trip for myself I saw a couple of ladies with a young man in a wheelchair put on the train by one of the gentleman of the ticket barriers big cuddly gentlemen they seemed a nice group and I saw them chatting to a gentleman who I also recognised as being of the ticket barriers Scottish gentleman boldish head he was traveling with a lady anyway when we go Preston the ladies with the wheelchair were… Read Full Review

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★☆☆☆☆

“It's 2015 and this is the best we can do”

Written on: 11/03/2015 by AreliGlover369 (1 review written)

Filthy trains more akin to those found in a 3rd world country. Unable to pre-book seats which in this day and age is absolutely ludicrous. Knowing you have to jostle for a seat when you're in the middle of a lengthy journey is crazy, especially when you have children with you. I'm sure if the CEO was dependent on Northern Rail, improvements would be made to both the standard of carriages and the booking services. I can't actually believe they can get away with providing such a poor… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 05/03/2015 by kePrice172 (1 review written)

COLD-UNCOMFORTABLE-DIRTY-SMELLY-FILTHY-EXPENSIVE AND UNRELIABLE !!!! Will be using my car from now on ive had enough on the York Leeds route poor service/old trains… Read Full Review

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★☆☆☆☆

“Corrupt train company!”

Written on: 22/12/2014 by TheTruthWillBeTold (1 review written)

Wednesday 15th of October 2014 I got the 16:59 train from Cheadle Hulme to Macclesfield. As I was unusually running late, I did not have time to buy a ticket from the ticket office at the station before boarding the train. Due to the fact that the trains do not run that often and I had somewhere important to be, I assumed that I would be able to purchase a ticket from the conductor, as I have done many times in the past. (Previously at Cheadle Hulme station I asked for a ticket to Macclesfield… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 18/12/2014 by RykerStrong1980 (1 review written)

Trains are elderly, unreliable, overcrowded and frequently late or cancelled services. They have allowed Mirfield station to deteriorate to such an extent there are holes in the platform and stairs are closed. They no longer apppear to care and only interested in extracting as much cash as possible as franchise renewal a lost cause… Read Full Review

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★☆☆☆☆

“Northern Rail is a failure”

Written on: 10/12/2014 by northerndisgrace1 (1 review written)

With every experience I have with Northern (Bolton/Oxford Road) - from their late, uncomfortable, overcrowded trains to their rude train station staff and overpriced tickets - I hope this disgraceful company and national embarrassment of a train service gets closed down one day, as it deserves to be, and their nasty vicious employees rendered jobless. … Read Full Review

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★☆☆☆☆

“Possibly the WORST train company in COUNTRY!”

Written on: 19/11/2014 by McGinnis237 (1 review written)

Northern Rail is just an abysmal company and it is scandalous how they get away with running the trains. Their staff are the most RUDEST and UN-CUSTOMER FRIENDLY train staff ever. Their devious approaches to so called 'fare evasion' is simply a 'corporate gangster' strategy utilised to try to set-up and seemingly 'catch out' innocent commuters who quite gladly offer to pay for a ticket, but get scandoulsy accused of 'wilful intent to evade paying for a fare'. They purposely target rush hour… Read Full Review

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★☆☆☆☆

“I have literally been stranded!”

Written on: 11/11/2014 by Richardspe231 (1 review written)

Northern Rail runs the vast majority of trains on my local line and so i'm subjected to their low-standards of cleanliness, punctuality and extortionate ticket prices regularly. On around 6 occasions i have even been stranded a town because they spontaneously cancelled the last couple of trains.I have also become so accustomed now to delays that i can rely on it, A train I catch everyday to go to work is ALWAYS 10 minutes late...rant over… Read Full Review

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★☆☆☆☆

“Annoying!”

Written on: 07/11/2014 by TiffanyMcFarland (1 review written)

Always being delayed or cancelled. It's ridiculous.? Which makes me late to work then!… Read Full Review

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★★☆☆☆

“Old and Dirty”

Written on: 12/10/2014 by Angelr21 (1 review written)

Having travelled the Sheffield, Huddersfield route quite a few times, I can say the staff are great but the trains should be scrapped. Faillng that they should at least be cleaned. My wife and I do appreciate the track is beyond the control of Northern Rail, but to travel on what appears to be a third world line. Taking well over an hour to travel 25 miles it wouldn't be quite as bad if the company put enough carriges on,and people weren't packed in like sardines.We do understand that in… Read Full Review

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★☆☆☆☆

“Northern FAIL”

Written on: 10/10/2014 by Haleigh270 (1 review written)

This review is being written on the back of a two week period which has seen not one Northern Rail train arrive at my station on time. Today's service was 21 minutes late. The internet, not surprisingly, is chock full of people all saying the same thing - 'Northern Rail is a disgrace'. And I'm here to echo those sentiments. There's probably no point in me writing about the age of the rolling stock, the lack of enough rolling stock during peak periods, the constant delays, the uncomfortable… Read Full Review

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★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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