Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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★☆☆☆☆

“A public `service` ?”

Written on: 20/09/2014 by yjBowers61 (1 review written)

I travel on Northern Rail on a West Coast route from time to time and apart from feeling like some kind of low life in a dirty cattle truck with heating on in summer and the refrigeration unit working well in winter. I find it a pleasant experience with wonderful staff who suit me down to the ground. Of course, as a lifelong masochist, these are conditions that fulfill my wildest fantasies. They seem to care little about their after-sales service though. I sent them an email asking about a… Read Full Review

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★☆☆☆☆

“Complete and utter disgrace”

Written on: 11/09/2014 by Ralphg235 (1 review written)

I use northern rail regularly as still learning to drive. Recently the service has just been terrible. Being in wilmslow we decided to double check the times home (goostrey) (bear in mind this was only around 9pm), only to find the last train which was 9.31pm that evening had been cancelled leaving us stranded. We ran to the ticket office to ask the staff what we could do, he was most unhelpful and told us all we could do was get on a Cardiff train to crewe and hope there was one back to… Read Full Review

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★☆☆☆☆

“A train operating company without train drivers!”

Written on: 27/08/2014 by Melton130 (1 review written)

Frankly this year Northern Rail are in decline - the operating standards over the past few months have been nothing short of Shocking and Appalling. One would have thought that as a train operating company the provision and rostering of drivers was pretty basic fodder for the HR Director and operations team. However during this Summer there have been cancellations delays and even important commuter services withdrawn without explanation causing inconveinece and upset to many many passengers… Read Full Review

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Chillidog27's Comment

Written on: 03/09/2014

Have to agree with much of that....and I work for them. There is some good guys tho! Or gals in this case. Hope the new franchise brings positive changes for everyone

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★☆☆☆☆

“Rude, Condescending, Prejudiced, Unreliable, Messy...”

Written on: 25/08/2014 by lolno (1 review written)

I could go on for hours about what a really terrible excuse of a company Northern Rail is. I tend to find that the staff on the trains are really quite rude, not all of them, but the majority. I've been using the trains by Northern Rail for years and though the ticket prices have shot up the quality of travel doesn't seem to have increased at all. The trains are messy, unreliable and the customer service is terrible. I recently complained because after alighting a train I put my ticket in the… Read Full Review

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★☆☆☆☆

“Filthy awful train ”

Written on: 22/08/2014 by JulianaMoody (1 review written)

I travel from Ulverston to Manchester airport on a regular basis, unfortunately more often than not it's a northern train for the first leg to lancaster, I absolutely detest this part of the journey. the trains are constantly smelly, cold and dirty, the conductor on the last trip was simple uninterested and very rude. If I had a say it would be to derail this shambolic firm . I will be seriously looking in to hire cars as an alternative form of transport to the airport in future. Utterly… Read Full Review

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★☆☆☆☆

“too many people put on a two carriage train ”

Written on: 21/08/2014 by Mara411 (1 review written)

It is stupid that me and my family had to travel on our holiday to Blackpool with all our suitcases and there is no seats on one of the busiest train lines they decide to put to carriage train on its stupid and needs sorting out by putting a bigger train on were as to ilkley you get a 5 carriage train and that's not a busy line really… Read Full Review

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★☆☆☆☆

“The alcohol train”

Written on: 16/08/2014 by Karma411 (1 review written)

Just returned home on 23.02 train from liverpool lime street to Preston. It would appear that my husband and I were amongst the few people on the train not drinking alcohol. Drinkers were not discreet, but visibly had bottles of spirits on tables accompanied by bottles of coke. cans of beer being passed around the carriage. There didn't seem to be any staff from Northern rail visible on the train. Luckily for us we only travelled a few stops, wouldn't like to have travelled to Preston. … Read Full Review

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★★★☆☆

“Dirty, old Trains”

Written on: 10/08/2014 by lsChristian189 (1 review written)

I make a 14 min return journey each day, and I get my ticket checked six times per day. I wish they would use the wasted time/money cleaning and renewing their dirty old trains, disgusting they can charge such high fairs for such a poor service… Read Full Review

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★☆☆☆☆

“Getting worse”

Written on: 20/05/2014 by McHughfy417 (1 review written)

People are resorting to standing in the rest room or in the space in between carriages. Judging from the way the staff shout at people to force them to move further up the train when there is clearly no room left, I believe they have a policy to force people into these unsafe/unclean areas of the train to increase their profits without adding extra services or carriages. Northern Rail Staff at Oxford Road station are rude. Having paid well over 3000 pounds for a season ticket to manchester… Read Full Review

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Seena91's Comment

Written on: 11/06/2014

The timetable for trains has changed which is unbievebale. Now I am unable to get a train to work every morning due to the change of times. Because there is no train running at the time I need to be in work and if I get a later one il be late. It's getting beyond a joke now. Thanks northern rail I have now no mode of transport to work.

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Boltonwander's Comment

Written on: 16/06/2014

For me the misery is encountering Northern Rail's miserable staff at the season ticket gates every morning and afternoon. They provide the worst customer service of any organisation I've used.

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★★★★★

“Fantastic response to complaint”

Written on: 24/04/2014

I received fantastic service from northern rail, when traveling on the langwathby to leeds train I was accidentally sold a day return ticket instead of an open return. I found out the next day when I tried to return home and found my ticket invalid. The staff at leeds station were most helpful and I couldn't really fault the person who sold me the ticket she was chatty and friendly and accidentally pressed the wrong button. I got in touch with the customer services department when I returned… Read Full Review

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Seena91's Comment

Written on: 11/06/2014

I use the train to travel to work most mornings depending on my shifts as they rotate and after finishing my nights I have discovered the train I usualy get in the morning to work no longer exists meaning I now have no mode ov transport to work.. Not impressed at all.

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★☆☆☆☆

“Northern Rail are a disgrace”

Written on: 10/03/2014 by Herculeparrot (1 review written)

I travelled from York to Sheffield on a chilly March night in a train with howling draughts and no heating. It was freezing and the facilities were primitive. The return journey to Leeds was interminable; we seemed to travel at minimal speed whilst spending long periods stationary in the stations. As a result,we were late; I just missed my connection in Leeds and had to wait 55mins for the next one in a freezing, unheated concourse at Leeds, long after the facilities had closed. The final leg… Read Full Review

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★☆☆☆☆

“Great Goodbye”

Written on: 26/02/2014 by thelight (2 reviews written)

Decided to travel to the Great Goodbye at Shildron Railway Museum by train, as we had heard the roads were a nightmare. We travelled from Newcastle on East Coast, which was fine, then had to use Northern Rail from Darlington to Shildon. It has been reported on the news pretty prominently that the event had been attracting far more visitors than expected, so we assumed that provisions would have been put in place to address this. Apparently, extra services were being put on, but they were… Read Full Review

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★☆☆☆☆

“A disgrace to the railways”

Written on: 19/02/2014 by theo_simpson (1 review written)

Consistently late, dirty, overpriced and disgusting service. This train service is disgusting, it's unbelievable that this train operator is allowed to operate on British railways. These trains make everyone aspire or convert to using a car and are part of the massive problem of congested roads. Who would give up a car for this service???? On one occasion one of the train carriages from lincoln set on fire, the driver and conductor didn't even respond to the incident for 15 minutes and then… Read Full Review

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★☆☆☆☆

“Dirty old trains”

Written on: 06/02/2014 by RL100 (4 reviews written)

Leeds - Harrogate Line The rolling stock is old and dirty, I feel sorry for the cleaning staff and maintenance people, it must be near impossible to clean & maintain old stock .. the commuter trains are unreliable due to their age 30+ years and often overcrowded, sometimes 4 coaches and often 2 coaches, they don't have sufficient volume of rolling stock which is evident when there is a breakdown on another route and they take stock from the Harrogate Train and similarly they don't have enough… Read Full Review

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★☆☆☆☆

“CONSTANTLY UNRELIABLE”

Written on: 08/01/2014 by Squonchy (1 review written)

If I told you all the hassle this company has caused me in my daily travel to and from work I would be here all day. I had to do a daily Dewsbury to Halifax return trip to get to work. The way to such a nearby location (25-30 mins driving) is ridiculously long and arduous. Mainly because of Northern rail's ridiculous service. There were two possible ways to get to work in rush hour. The Manchester Victoria line changing at Sowerby bridge (and then for some weird reason taking the same train… Read Full Review

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★☆☆☆☆

“Northern Rail are primative, dirty and out of touch”

Written on: 06/01/2014

I've been a "customer" of Northern Rail since October 2013 due to a change of job - I travel from Garforth - Brighouse Monday-Friday. The journey is precisely 1hr 10.......literally the most depressing experience of my life 5 days a week. Firstly the trains are never on time in the evening leaving everyone stood on platforms ultimately having knock on affects with the rest of your journey i.e connecting trains. Secondly, the state of the trains is beyond belief. Twice I've now experienced the… Read Full Review

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★☆☆☆☆

“The worst rail service in the world.”

Written on: 02/01/2014 by Lisztomania (3 reviews written)

I am disgusted and appalled beyond expression at the indescribably horrific service that is provided by northern rail; There service is despicable. There carriages are dirty, rusty, over crowded, riddled with unkindly bodily fluids and bacteria and without adequate air conditioning or seating. I am bemused as to whom allowed them to even exist as a rail provider, you could set up a better service by attaching a horse to the front of a gypsy caravan. My soul dies a little more each time I see a… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 15/12/2013 by rakehey (1 review written)

Appalling trains with not enough carriages. Rude station attendants and conductors (who clearly do not like working for the company). Train between Todmorden and Leeds regularly cancelled/late/not enough carriages. If there were any competition on the railways I would go elsewhere... Prices keep going up, surprise surprise… Read Full Review

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