Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“This is a joke”

Written on: 19/01/2017 by RayanThorpe396 (1 review written)

After 6 months of waiting I finally received compensation from Northern rail for their more-than-an-hour delayed train. £15- a joke! My review of them- incompetent bunch of people unable to run the company. Trains are constantly late, broken or delayed. Surprisingly there is always someone who finds the time to check the tickets (even though they are gates on the stations) and charge you extra for standing place on their old and slow trains. Northern rail: anything bad happen to you or… Read Full Review

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★☆☆☆☆

“An absolute joke of a company with no customer service ”

Written on: 16/01/2017 by OliveBarnett148 (1 review written)

Missed a connecting train which in turn made me 2 hours late for a first meeting with a new company after a takeover. Made me look an absolute idiot. After lots of phone calls and emails eventually they admit fault (only after proving paperwork) and I do finally get a letter stating confirmation of compensation but still received nothing. This was 4 months ago !! Why don't we get the option to pay in 4 months?? no thought for the public. If anyone for northern rail is reading this PAY ME!!… Read Full Review

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Mrbrownmaybewhite's Comment

Written on: 17/01/2017

Northern rail is a complete joke, owned by multi millionaires getting richer by the day and not giving a fxxk about how shxt the services the provide are, sorry for my French. No, that wasn't French is was English and meant. Cancellation due to electrical fault that seemed to occur alsmot on a daily basis but if it is not delay due to an electrical fault then the reason is simply not worth mentioning since the users (we or/I) ain't got a choice. If I was to rater this company it will be -(minus) whatever number can fit in this box. Customer service, useless, price kept increase and train keep turning late. Worst rail service by far but again I don't have to choice but use it.

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★☆☆☆☆

“Terrible lazy service ”

Written on: 11/01/2017 by Rekardo (1 review written)

I use Northern rain service on a daily basis to get to work. Unfortunately, regretfully this is my best bet in comparison to drive or using other transports. During the past year, Ive had the most stressfull times using the service. 4 out of 5 times a week the train is delayed due to a varity of repeated reasons. I have worked in other parts of Europe and never seen such lazy, irregular and dreadful service. Despite their lazy service, they have increased the price for season tickets… Read Full Review

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★☆☆☆☆

“Disgusted in every sense”

Written on: 16/12/2016 by mastersbh (1 review written)

Firstly, I could forgive them, if I had a chance, but they don't reply to my complaints, and my voice feels ignored, so I am here to let you all know, my experience with Northern Rail, Firstly, I lost my monthly ticket, ok, fine, I had all the receipts still in my wallet (thankfully) When I arrived at Piccadilly, I was then charged for it, they wouldn't let me pay on the spot, I had to wait 2 weeks later for a letter to say I owe this much, But more importantly, I had to be in work by 9, but… Read Full Review

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★★★★★

“Entertainment ”

Written on: 13/12/2016 by DemetriusGreer286 (1 review written)

Trip back edinburgh to darlington then darlington to thornaby. Belive the train was to end at Saltburn. On 11/12/16. The conductor was amazing. He started our trip with a story and how we were going stop at stations. He was upbeat older guy. We booked our trains a few mth back. And thought we wouldn't be getting on as just 2 coaches and soon fill up. Train was clean. But old. Ran on time to… Read Full Review

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★☆☆☆☆

“Utterly unreliable ”

Written on: 09/12/2016 by Nemocho (1 review written)

The tracks have not been aligned for the right journey. What do the employees of Northern rail actually do? It is not a technically demanding job, yet somehow, Northern rail manages to produce an hour long delay when I in fact have a flight to catch from Birmingham. What is more concerning is that the employees and even the customers seem to be accustomed to this level of service quality. Is there no regulatory body that can impose sanctions on northern rail as a as a company for their hideous… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 19/11/2016 by Allanz447 (1 review written)

If you can find an alternative please do so even if you have to pay more. Northern rail really has to be with worst!! Cold trains not enough carriages seats if you can get one are horrible even if they think they have upgraded are naff are not worth the money I'd rather walk avoid at all costs… Read Full Review

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★☆☆☆☆

“THIS SERVICE IS BEYOND RIDICULOUS, TERRIBLE AND AWFUL”

Written on: 20/10/2016 by Yusufg1969 (1 review written)

There is nothing about this service what so ever to recommend. I have been taking the eight o'clock train from Rochdale to Manchester most days now for almost four years. Over the years the quality of the journey has deteriorated so much that I was physically sick from the journey this morning. The trains are rarely on time as a result of which people who were planning to catch the next train end up on the earlier train. The conditions are quite frankly laughable as to how disgusting they are… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 01/09/2016 by 391Byrd (1 review written)

Manchester to Blackpool north return. What a dreadful journey. Train full of drunks on the outward journey. Nothing said to them, no room to move seat as only 3 carriages on a bank holiday. Return journey; no drunks just screaming parents and scared kids (ok not northern rails fault) very late running train missed our connection we were told it did not matter that our ticket would be valid on any train for our onward journey due to the late running. Not true! We had to get our tickets stamped… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 19/08/2016 by AveryMorales93 (1 review written)

What a terrible train service. Traveled from Liverpool to Blackpool south. The train from Preston to Blackpool south was so bad. Two carriages for a seaside summer train! So bad. Packed, hot and smelly. What is wrong with these trains? Why havent they improved since the 80's? Who is allowing these trains to run a awful service. They want scrapping… Read Full Review

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★☆☆☆☆

“Ridiculous. Do not travel with them”

Written on: 15/08/2016 by jsb11003 (1 review written)

I decided to go to Wigan from Southport with northern rail. I hoped for a nice return journey. But it was the complete opposite. Southport is a huge tourist destination. I thought northern would know that but they don't, because they were running a 1980s train with 2 carriages. I kid you not 2 CARRIAGES! TO SOUTHPORT? ONE WORD, UNACCEPTABLE! And I look over at a merseyrail train, and that was running 6! The train was dirty, noisy and it was full of ignarent passengers who would not offer anyone… Read Full Review

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★☆☆☆☆

“Day from hell”

Written on: 29/05/2016 by ReubenWentworth67 (1 review written)

Travelled on Northern rail with lots of football hooligans all the way shouting swearing banging on windows threatening to smash train.Train driver got off to change direction of train at Bradford saw them trying to smash windows shook his head and left them to it .continued journey things were getting out of control never saw a conductor.pass through for tickets nor to stop them trying to break windows .Never contacted transport at all We were sat in centre of all this scared to death… Read Full Review

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★☆☆☆☆

“Cancelled with no alternative”

Written on: 03/04/2016

I had a long journey planned & booked from Blackpool South this Sunday. Seats reserved on multiple connections. Turned up at station, and the first train in my journey was cancelled - staff member did not turn up (hung over from Sat night??). There were 10 of us on the platform, all trying to get to Preston. I phoned the help number (network rail). After 10 mins, sorry you'll have to wait for the next train, they (Northern Rail) won't lay on a taxi. So I phoned them myself. Another 10 mins, and… Read Full Review

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★☆☆☆☆

“Jeans ripped by nail on seat”

Written on: 13/03/2016 by EricBoyle488 (1 review written)

MY BRAND NEW AND EXPENSIVE JEANS WERE RIPPED ON A NAIL STICKING OUT OF MY BAD QUALITY MATERIAL SEAT. disgraceful. Would only recommend to my worst enemy. SHOULD BE CALLED "NORTHERN NAIL SERVICE" AT LEAST YOUD KNOW WHAT YOURE GETTING YOURSELF IN FOR. Woman we talked to when we rung, she was an extremely rude person and disregarded by claim. She was dismissive… Read Full Review

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★☆☆☆☆

“Worst company in the world.”

Written on: 09/03/2016 by Andyingham (1 review written)

Use this service daily unfortunately, for the purpose of commuting to work. Rude staff, unreliable trains, awful customer service, expensive, where to begin? For one, I have just had my ticket checked 3 TIMES! in one journey my ticket was checked 3 times! so basically the rise in ticket prices is merely to accommodate staff wages? Ridiculous company. I regularly find myself waiting in the freezing cold right next to the train I am going to travel on (which has arrived early) but the staff do… Read Full Review

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Feud's Response to Andyingham's Review

Written on: 29/03/2016

Absolutely spot on. See my own review which is remarkably similar!

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★☆☆☆☆

“Disgusting, unreliable, dangerous, overcrowded "service"”

Written on: 03/03/2016 by Feud (2 reviews written)

NORTHERN RAIL IS AN ABSOLUTE DISGRACE. I have had to use this train "service" for years. I live on the Buxton line, unfortunately. It's like something from the Victorian era. The trains are dirty, old, rickety, slow and smelly. The staff are like something from The League of Gentleman, there are never enough carriages to cater for the number of passengers. The actual units themselves are from circa 1959, and chug along at a Dickensian rate that would make Thomas the Tank Engine feel like one… Read Full Review

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★★★★☆

“Taxi for 1 :D”

Written on: 01/03/2016 by nxHay242 (1 review written)

I'm impressed! Yes trains are old and dirty,but just witnessed a taxi being called for a passenger. why? Our train will not call at Rotherham due some engineering work… Read Full Review

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★☆☆☆☆

“Get Rid Of The PACERS! ”

Written on: 28/02/2016 by Batchelorih1978 (1 review written)

Northern Rail is a disgrace to the rail franchises and railway infrastructure of Britain. The trains are dirty, noisy, old and extremely unrelaxing. The franchise is still using the 80's Pacer Trains. Alongside that, these pacers are considered dangerous as many will know - not putting customer interest first at all. Extremely poor value for money and the cleanliness of the trains is despicable. They have absolutely 0 consideration for the customer when they conduct their operations. I once… Read Full Review

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★☆☆☆☆

“AWFUL ”

Written on: 25/02/2016 by Mariaros (1 review written)

Trains are extremely dirty, old and noisy! It's 2016 not 1960!!! Today at 6.36am the heating system was not working and the staff told me to move to the back seats "the back part of the train is slightly warmer" ... NO COMMENT! I pay A LOT OF MONEY for my season ticket, you should feel ashamed! Traveling with you is a nightmare!!!… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 11/01/2016 by dpTucker371 (1 review written)

The trains are always delayed, and today it got cancelled without even telling us over the tanoy. Prices have increased, yet the service is definitely not better!… Read Full Review

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