Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“Day from hell”

Written on: 29/05/2016 by ReubenWentworth67 (1 review written)

Travelled on Northern rail with lots of football hooligans all the way shouting swearing banging on windows threatening to smash train.Train driver got off to change direction of train at Bradford saw them trying to smash windows shook his head and left them to it .continued journey things were getting out of control never saw a conductor.pass through for tickets nor to stop them trying to break windows .Never contacted transport at all We were sat in centre of all this scared to death… Read Full Review

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★☆☆☆☆

“Cancelled with no alternative”

Written on: 03/04/2016

I had a long journey planned & booked from Blackpool South this Sunday. Seats reserved on multiple connections. Turned up at station, and the first train in my journey was cancelled - staff member did not turn up (hung over from Sat night??). There were 10 of us on the platform, all trying to get to Preston. I phoned the help number (network rail). After 10 mins, sorry you'll have to wait for the next train, they (Northern Rail) won't lay on a taxi. So I phoned them myself. Another 10 mins, and… Read Full Review

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★☆☆☆☆

“Jeans ripped by nail on seat”

Written on: 13/03/2016 by EricBoyle488 (1 review written)

MY BRAND NEW AND EXPENSIVE JEANS WERE RIPPED ON A NAIL STICKING OUT OF MY BAD QUALITY MATERIAL SEAT. disgraceful. Would only recommend to my worst enemy. SHOULD BE CALLED "NORTHERN NAIL SERVICE" AT LEAST YOUD KNOW WHAT YOURE GETTING YOURSELF IN FOR. Woman we talked to when we rung, she was an extremely rude person and disregarded by claim. She was dismissive… Read Full Review

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★☆☆☆☆

“Worst company in the world.”

Written on: 09/03/2016 by Andyingham (1 review written)

Use this service daily unfortunately, for the purpose of commuting to work. Rude staff, unreliable trains, awful customer service, expensive, where to begin? For one, I have just had my ticket checked 3 TIMES! in one journey my ticket was checked 3 times! so basically the rise in ticket prices is merely to accommodate staff wages? Ridiculous company. I regularly find myself waiting in the freezing cold right next to the train I am going to travel on (which has arrived early) but the staff do… Read Full Review

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Feud's Response to Andyingham's Review

Written on: 29/03/2016

Absolutely spot on. See my own review which is remarkably similar!

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★☆☆☆☆

“Disgusting, unreliable, dangerous, overcrowded "service"”

Written on: 03/03/2016 by Feud (2 reviews written)

NORTHERN RAIL IS AN ABSOLUTE DISGRACE. I have had to use this train "service" for years. I live on the Buxton line, unfortunately. It's like something from the Victorian era. The trains are dirty, old, rickety, slow and smelly. The staff are like something from The League of Gentleman, there are never enough carriages to cater for the number of passengers. The actual units themselves are from circa 1959, and chug along at a Dickensian rate that would make Thomas the Tank Engine feel like one… Read Full Review

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★★★★☆

“Taxi for 1 :D”

Written on: 01/03/2016 by nxHay242 (1 review written)

I'm impressed! Yes trains are old and dirty,but just witnessed a taxi being called for a passenger. why? Our train will not call at Rotherham due some engineering work… Read Full Review

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★☆☆☆☆

“Get Rid Of The PACERS! ”

Written on: 28/02/2016 by Batchelorih1978 (1 review written)

Northern Rail is a disgrace to the rail franchises and railway infrastructure of Britain. The trains are dirty, noisy, old and extremely unrelaxing. The franchise is still using the 80's Pacer Trains. Alongside that, these pacers are considered dangerous as many will know - not putting customer interest first at all. Extremely poor value for money and the cleanliness of the trains is despicable. They have absolutely 0 consideration for the customer when they conduct their operations. I once… Read Full Review

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★☆☆☆☆

“AWFUL ”

Written on: 25/02/2016 by Mariaros (1 review written)

Trains are extremely dirty, old and noisy! It's 2016 not 1960!!! Today at 6.36am the heating system was not working and the staff told me to move to the back seats "the back part of the train is slightly warmer" ... NO COMMENT! I pay A LOT OF MONEY for my season ticket, you should feel ashamed! Traveling with you is a nightmare!!!… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 11/01/2016 by dpTucker371 (1 review written)

The trains are always delayed, and today it got cancelled without even telling us over the tanoy. Prices have increased, yet the service is definitely not better!… Read Full Review

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★☆☆☆☆

“A Vile Service”

Written on: 10/12/2015 by Healyzm379 (1 review written)

I've user trains for over 10 years and have travelled on most services in the country. Travelling South from Manchester is never a problem, you can go anywhere with little fuss. Travelling in Lancashire is a very different story however, if you really need to be somwhere you had better set out an hour earlier, as it's very likely the train will be late or cancelled. The Blackburn to Manchester service is an example, I don't know where those punctuality figures come from, but there's no… Read Full Review

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★★☆☆☆

“Every single day this week the trains have been...”

Written on: 22/11/2015 by MayraPatterson1979 (1 review written)

Every single day this week the trains have been delayed. But I couldn't even believe it when I'd been waiting on a delayed train from Salford central to Wigan and the train drove straight past with absolutely no warning it wasn't stopping as planned. Had to wait for the next train which didn't even stop at my preferred station. Very let down… Read Full Review

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★☆☆☆☆

“#NorthanRail #BeLateForWork!!”

Written on: 19/11/2015 by Rodgers84 (1 review written)

I can't remember the last time I got a seat on the Leeds train going to Manchester weather that's morning or night, rammed back to back with people in the little walk ways of the old 2 carriage train they send, it's delayed every day due to the fact people are trying their best to get onto the train so they arnt late for work and when paying £100+ for a monthly pass this isn't what you want or expect from Northan Rail. Something needs doing about this I could easily get hundreds of people to… Read Full Review

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★☆☆☆☆

“The most embarrassing display from a train journey ”

Written on: 16/11/2015 by Reginaldpartridgeham (1 review written)

The quest to find a northern rail train whose arrival is on time is a life long aim of mine and unfortunately an unrealistic one. The general sense of dispare is a feeling which haunts the ever terrible traiin line that is northern rail! What makes the journey so abismal those that have not experienced the terror ask? Well to you northern rail virgins the arrogant and disgraceful snobbyness of the conductors might just do it for you. There are some positives however, the main one being most of… Read Full Review

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★☆☆☆☆

“Where to start...”

Written on: 12/11/2015 by lpGriffin269 (1 review written)

Two carriages between Manchester and Leeds in the morning rush hour (but three at other times and four on the Manchester - Blackburn train that never has anyone on it). Only pay compensation if you're an hour late...when my journey should only take twenty minutes anyway...sure East Coast used to pay for half an hour delay on a two hour journey...and they call it a passenger charter...more like a profiteering charter... Frequent bus replacement services with shambolic organisation (no buses… Read Full Review

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★★★☆☆

“Refund”

Written on: 11/10/2015 by Curtis60 (1 review written)

Anyone tried getting a refund from northern rail, I tried to amend tickets for travel due to being unable to travel due to accident, was told needed to purchase new tickets and then send unused original tickets back to them so they could issue refund.got email saying tickets have been refunded and to allow 28 days for payment back on debit card, phoned them Friday as no refund received they tell me may be longer than 28 days and they only pay out once a month, and when I sent tickets back that… Read Full Review

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★★☆☆☆

“Only one carriage in holiday period!”

Written on: 30/07/2015 by AbigailSheehan123 (1 review written)

We decided to take the train from Kents Bank to Carnforth station, and the train happened to be operated by Northern Rail. As the train arrived we were surprised to see that it had only one carriage. It was in the middle of the summer holidays at peak holiday time, and the train was on route from barrow in Furness to Lancaster. We got on and as you can imagine, it was full to bursting with holiday goers. Why they couldn't add on another carriage I don't know. Every single seat was taken, and… Read Full Review

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★☆☆☆☆

“Dangerously hot and overcrowded”

Written on: 02/07/2015 by LouiseSaunders123u (1 review written)

I was stuck on a broken down Northern train for over 2 hours yesterday in what was the hottest day of the year. There was no aircon on this cheap train. Due to chronic overcrowding, which this company has never addressed, many passengers were standing shoulder to shoulder in sauna like conditions. Farm animals are transported in better conditions than this… Read Full Review

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★★★★★

“Good on northern rail”

Written on: 26/06/2015 by jmNash1953 (1 review written)

Travelled from newcastle to metrocentre and I was pleasantly surprised at northern rail. I got the 11:44 service from newcastle and it was on time and there was loads of seats the conductor was very friendly which was good. On the way back got the 14:31 from metrocentre to newcastle and the train was empty which was a bonous. Seat comfy but not the best legroom though but was ok for the 10 minute ride yet again the conductor was pleasant . It was 3 pounds return so it was good value for money… Read Full Review

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★☆☆☆☆

“ridiculous”

Written on: 28/05/2015 by 160Trevino (1 review written)

Absolutely ridiculous! Train has been cancelled due to waiting for the train driver. Get it sorted out!… Read Full Review

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★☆☆☆☆

“Absolutely disgusting, never ever again”

Written on: 25/05/2015 by rxSweeney285 (1 review written)

Got the train from leyland to preston. The train was absolutely hanging! I have been on better buses, it was literally like a rotten portakabin on wheels, the stench was unbatable, the floor looked like it had never been cleaned. When i got to preston, which i frequently use, me and my friend went out of the subway exit rather than over the bridge as this was more convenient for the location we were trying to get to and there were big crowds over the bridge. This resulted in me being confronted… Read Full Review

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