Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“Never recommend!!!!!!”

Written on: 20/09/2017 by Nahhhhhhhhhh (1 review written)

Northern rate is so bad that this is the fourth time where I have bought a return ticket and had to find my own way home because northern rail is so incompentant in giving accurate train times!!!! Google train time (which you expect to be fairly accurate) has been 100% wrong every single time I have been to Manchester after basing my entire night around train times which you can see is extremely annoying that 4 times in a row is been completely wrong and employees have stood and watched whilst… Read Full Review

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★★☆☆☆

“Far Too Long to wait!!!”

Written on: 26/08/2017 by Nothappypersonage (1 review written)

I took a journey from Stocksfield to Newcastle in the middle of August. I had been on holiday in Northumberland and had really enjoyed myself. The Manager of the place I was staying at thought it would be a good idea for me to take an early train with another guest. The train arrived at Stocksfield,it was crowded with Newcastle supporters and there was nowhere to sit, so I ended up standing all the way there trying to keep my suitcase from falling over. Everyone was squashed together like… Read Full Review

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Nothappypersonage's Response to Nothappypersonage's Review

Written on: 15/09/2017

after waiting for almost a month, I finally got an e mail from them!! they thanked me for my efforts and the matter is now closed or as they said 'the case is now closed'. I was happy with their reply, however will I travel with Northern rail again? not sure.

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★★★★☆

“JOURNEY TO AND FROM SCARBOROUGH”

Written on: 23/08/2017 by chappell56 (1 review written)

My husband and I recently journeyed on Northern Rail from Sheffield to Scarborough on 12.8.17 returning on 19.8.17. We have previously taken this journey with Trans Pennine and whilst I agree the Northern trains are not the poshest by any means, but the overall journey was much better. There was plenty of luggage space on the train and although the journey was a longer one it was certainly better than the trans pennine whose trains are smaller and have virtually no space for luggage. I have… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 06/07/2017 by Mnugent (1 review written)

Unfortunately have to use this train regularly to get from Blackpool to Manchester airport. This airport train has VIRTUALLY NO luggage storage. It's dirty , smelly and disgusting… Read Full Review

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★☆☆☆☆

“abysmal service”

Written on: 03/06/2017 by grandma2003 (1 review written)

Travelled to Blackpool on the Colne train in the middle of half term Had to stand until Preston then managed to get a seat near the door.Then they pushed on at least 60 more people and we literally had to sit with our legs up to avoid them being crushed.The female so called guard thought this was hilarious.I would like to know why someone with no brain is running the trains and staffing them.Why is nothing being done!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Why in this world is it so bad , it stinks , it's a bus ”

Written on: 03/06/2017 by DangeloJorgensen187 (1 review written)

It's beyond a joke it's a cattle train , it stinks , the cleaners are non existent , it's smells like mould. Going g to Manchester all the seats faced the wrong way , I'm now going back to Bradford and it literally stinks and we've only just borded , I cannot explain how bad it is… Read Full Review

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★☆☆☆☆

“This is a joke”

Written on: 19/01/2017 by RayanThorpe396 (1 review written)

After 6 months of waiting I finally received compensation from Northern rail for their more-than-an-hour delayed train. £15- a joke! My review of them- incompetent bunch of people unable to run the company. Trains are constantly late, broken or delayed. Surprisingly there is always someone who finds the time to check the tickets (even though they are gates on the stations) and charge you extra for standing place on their old and slow trains. Northern rail: anything bad happen to you or… Read Full Review

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★☆☆☆☆

“An absolute joke of a company with no customer service ”

Written on: 16/01/2017 by OliveBarnett148 (1 review written)

Missed a connecting train which in turn made me 2 hours late for a first meeting with a new company after a takeover. Made me look an absolute idiot. After lots of phone calls and emails eventually they admit fault (only after proving paperwork) and I do finally get a letter stating confirmation of compensation but still received nothing. This was 4 months ago !! Why don't we get the option to pay in 4 months?? no thought for the public. If anyone for northern rail is reading this PAY ME!!… Read Full Review

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Mrbrownmaybewhite's Comment

Written on: 17/01/2017

Northern rail is a complete joke, owned by multi millionaires getting richer by the day and not giving a fxxk about how shxt the services the provide are, sorry for my French. No, that wasn't French is was English and meant. Cancellation due to electrical fault that seemed to occur alsmot on a daily basis but if it is not delay due to an electrical fault then the reason is simply not worth mentioning since the users (we or/I) ain't got a choice. If I was to rater this company it will be -(minus) whatever number can fit in this box. Customer service, useless, price kept increase and train keep turning late. Worst rail service by far but again I don't have to choice but use it.

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Nothappypersonage's Comment

Written on: 26/08/2017

I hope they did compensate you for the inconvenience caused.

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★☆☆☆☆

“Terrible lazy service ”

Written on: 11/01/2017 by Rekardo (1 review written)

I use Northern rain service on a daily basis to get to work. Unfortunately, regretfully this is my best bet in comparison to drive or using other transports. During the past year, Ive had the most stressfull times using the service. 4 out of 5 times a week the train is delayed due to a varity of repeated reasons. I have worked in other parts of Europe and never seen such lazy, irregular and dreadful service. Despite their lazy service, they have increased the price for season tickets… Read Full Review

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★☆☆☆☆

“Disgusted in every sense”

Written on: 16/12/2016 by mastersbh (1 review written)

Firstly, I could forgive them, if I had a chance, but they don't reply to my complaints, and my voice feels ignored, so I am here to let you all know, my experience with Northern Rail, Firstly, I lost my monthly ticket, ok, fine, I had all the receipts still in my wallet (thankfully) When I arrived at Piccadilly, I was then charged for it, they wouldn't let me pay on the spot, I had to wait 2 weeks later for a letter to say I owe this much, But more importantly, I had to be in work by 9, but… Read Full Review

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Nothappypersonage's Response to mastersbh's Review

Written on: 26/08/2017

I totally agree with you , I too suffer from anxiety and have recently had a very traumatic experience with Northern trains, I e mailed them immediately about my problem, got a reply after I returned from holiday. Told me to send a cheque and a letter telling them about my journey, I even included the e mail from Customer Solutions and posted it off the day after.Local CAB helped me out and I was assured someone from Northern Rail would ring me, so far nothing. Its had a massive impact on my health too.

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★★★★★

“Entertainment ”

Written on: 13/12/2016 by DemetriusGreer286 (1 review written)

Trip back edinburgh to darlington then darlington to thornaby. Belive the train was to end at Saltburn. On 11/12/16. The conductor was amazing. He started our trip with a story and how we were going stop at stations. He was upbeat older guy. We booked our trains a few mth back. And thought we wouldn't be getting on as just 2 coaches and soon fill up. Train was clean. But old. Ran on time to… Read Full Review

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★☆☆☆☆

“Utterly unreliable ”

Written on: 09/12/2016 by Nemocho (1 review written)

The tracks have not been aligned for the right journey. What do the employees of Northern rail actually do? It is not a technically demanding job, yet somehow, Northern rail manages to produce an hour long delay when I in fact have a flight to catch from Birmingham. What is more concerning is that the employees and even the customers seem to be accustomed to this level of service quality. Is there no regulatory body that can impose sanctions on northern rail as a as a company for their hideous… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 19/11/2016 by Allanz447 (1 review written)

If you can find an alternative please do so even if you have to pay more. Northern rail really has to be with worst!! Cold trains not enough carriages seats if you can get one are horrible even if they think they have upgraded are naff are not worth the money I'd rather walk avoid at all costs… Read Full Review

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★☆☆☆☆

“THIS SERVICE IS BEYOND RIDICULOUS, TERRIBLE AND AWFUL”

Written on: 20/10/2016 by Yusufg1969 (1 review written)

There is nothing about this service what so ever to recommend. I have been taking the eight o'clock train from Rochdale to Manchester most days now for almost four years. Over the years the quality of the journey has deteriorated so much that I was physically sick from the journey this morning. The trains are rarely on time as a result of which people who were planning to catch the next train end up on the earlier train. The conditions are quite frankly laughable as to how disgusting they are… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 01/09/2016 by 391Byrd (1 review written)

Manchester to Blackpool north return. What a dreadful journey. Train full of drunks on the outward journey. Nothing said to them, no room to move seat as only 3 carriages on a bank holiday. Return journey; no drunks just screaming parents and scared kids (ok not northern rails fault) very late running train missed our connection we were told it did not matter that our ticket would be valid on any train for our onward journey due to the late running. Not true! We had to get our tickets stamped… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 19/08/2016 by AveryMorales93 (1 review written)

What a terrible train service. Traveled from Liverpool to Blackpool south. The train from Preston to Blackpool south was so bad. Two carriages for a seaside summer train! So bad. Packed, hot and smelly. What is wrong with these trains? Why havent they improved since the 80's? Who is allowing these trains to run a awful service. They want scrapping… Read Full Review

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★☆☆☆☆

“Ridiculous. Do not travel with them”

Written on: 15/08/2016 by jsb11003 (1 review written)

I decided to go to Wigan from Southport with northern rail. I hoped for a nice return journey. But it was the complete opposite. Southport is a huge tourist destination. I thought northern would know that but they don't, because they were running a 1980s train with 2 carriages. I kid you not 2 CARRIAGES! TO SOUTHPORT? ONE WORD, UNACCEPTABLE! And I look over at a merseyrail train, and that was running 6! The train was dirty, noisy and it was full of ignarent passengers who would not offer anyone… Read Full Review

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★☆☆☆☆

“Day from hell”

Written on: 29/05/2016 by ReubenWentworth67 (1 review written)

Travelled on Northern rail with lots of football hooligans all the way shouting swearing banging on windows threatening to smash train.Train driver got off to change direction of train at Bradford saw them trying to smash windows shook his head and left them to it .continued journey things were getting out of control never saw a conductor.pass through for tickets nor to stop them trying to break windows .Never contacted transport at all We were sat in centre of all this scared to death… Read Full Review

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★☆☆☆☆

“Cancelled with no alternative”

Written on: 03/04/2016

I had a long journey planned & booked from Blackpool South this Sunday. Seats reserved on multiple connections. Turned up at station, and the first train in my journey was cancelled - staff member did not turn up (hung over from Sat night??). There were 10 of us on the platform, all trying to get to Preston. I phoned the help number (network rail). After 10 mins, sorry you'll have to wait for the next train, they (Northern Rail) won't lay on a taxi. So I phoned them myself. Another 10 mins, and… Read Full Review

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★☆☆☆☆

“Jeans ripped by nail on seat”

Written on: 13/03/2016 by EricBoyle488 (1 review written)

MY BRAND NEW AND EXPENSIVE JEANS WERE RIPPED ON A NAIL STICKING OUT OF MY BAD QUALITY MATERIAL SEAT. disgraceful. Would only recommend to my worst enemy. SHOULD BE CALLED "NORTHERN NAIL SERVICE" AT LEAST YOUD KNOW WHAT YOURE GETTING YOURSELF IN FOR. Woman we talked to when we rung, she was an extremely rude person and disregarded by claim. She was dismissive… Read Full Review

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