London Midland Reviews

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London Midland

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Latest Reviews

★☆☆☆☆

“Psychological warfare on passengers, platform 2,...”

Written on: 17/07/2016

Tired after nice holiday in Wales. large rucksack and bag and well in time for 8.21 pm train to Kings Norton, 7 minutes away by train from University Station. what could go wrong even though it's LM. Then the usual the time the train was expected outpacing the actual time, then it was delayed and then finally cancelled. The next disappeared after news it would be delayed and the next the usual time expected out-pacing the time on the time on planet Earth. (I worked it out that, given the… Read Full Review

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★☆☆☆☆

“Poor Website Infrastructure”

Written on: 08/06/2016 by thNicholson89 (1 review written)

I booked train tickets for 2 different dates, and checked my selection before paying, however the email and subsequent tickets reflected the wrong dates that fell within a different week. As I am a compulsive checker, this was particularly frustrating because I checked repeatedly, and was costly. The refund process is not as straightforward as it could be. I guess there is little motivation to make it user-friendly and effective. When I tried rebooking (was redirected to the website from… Read Full Review

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★☆☆☆☆

“Always crowded ”

Written on: 18/05/2016 by glShort135 (1 review written)

Have no choice but to use this service unfortunately. Use it almost every day and never get a seat. Gangway and doorway always crowded, has been for years. Obviously don't care about customers who they treat like cattle probably because like me they have no choice. Only wish I could avoid altogether, instead close my eyes listen to my mp3 player and pretend I'm somewhere nice hoping to get journey over as quickly as possible. The train announcements about 'hoping you had a pleasant journey'… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 17/05/2016 by Lacroixag261 (1 review written)

This is the worst company in the UK, probably the world. It is about time the government reassigned its rights. Stand by the London Midland kiosk (near platform 8) at Euston station one evening to see examples of how not to do customer service. I don't think a normal human being could possibly be as unhelpful, obnoxious and useless as a London Midland employee, so can only assume they receive special training in how to be difficult. If London Midland screw up and even if you have all the… Read Full Review

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★★☆☆☆

“Don't bother with first class, ”

Written on: 14/05/2016 by Uptonqi450 (1 review written)

Travelled regular class to Euston and returned first class. The only difference I could see we're the plug sockets. seats were cramped carriage overcrowded, no table service. All together definitely not worth the extra cost on the seat… Read Full Review

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★☆☆☆☆

“Never on time, always overcrowded! ”

Written on: 29/04/2016 by mxWatson1988 (1 review written)

Absolutely terrible service, not sure how they've won any franchises… Read Full Review

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★☆☆☆☆

“Extremely rude staff, dreadful service”

Written on: 20/04/2016 by Brownph178 (1 review written)

I have an Oyster card on which is loaded a valid annual Travelcard for specific travel zones, including Watford Junction. Sometimes, I top up so that I can make a single journey via Euston, because my Travelcard does not include Zone 1. On Monday morning this week, I arrived at Watford Junction to catch my usual train (a Southern train) on my way to work. My Oyster card would not work in the automatic ticket gates and I saw a message that I need to top up - I did not understand why, because… Read Full Review

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★☆☆☆☆

“Dirty disguised train”

Written on: 09/03/2016 by Johnsonrb408 (1 review written)

Today I travelled from Euston ton the Crewe train in first class the train had not been cleaned when we boarded, the sink in the toilet was blocked and full of dirty water the floor in the toilet was swimming in water and sheets of toilet paper all on the floor. The train was a disgrace. The train was on time… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/02/2016 by Donna67w (1 review written)

Biggest waste of money I have ever spent. WONT be using or recommending again. Can't believe you pay more for a lousy bit of paper saying first class. I feel I've been robbed. Then they charge you £3.50 for a coffee!!!!!!!!!… Read Full Review

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★☆☆☆☆

“First Class joke”

Written on: 24/02/2016 by 388Mooney (1 review written)

Travelling from Birmingham to Liverpool so decided to pay extra to go First Class. Waste of money. Just normal seats with a piece of paper on them saying First Class. People continually walking through. Two men came in who obviously had had a drink or two with one of them holding a bottle of spirits and swigging from it. Some children came through and then stayed as the man had a dog and they stayed. They were noisy and ran about. When one of the men was asked by one of the children about being… Read Full Review

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★☆☆☆☆

“Rubbish service ”

Written on: 17/02/2016 by Quinlancx344 (1 review written)

Everyday this service is always delayed by something, very unreliable. I different train service needs to be provided this is very frustrating. I'm always late to work due to this silly service… Read Full Review

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★☆☆☆☆

“Appaling Customer Service”

Written on: 11/02/2016

After booking tickets to Manchester I went to the ticket machine the day before travel and after printing 2 tickets the machine came up with a 'Printer Error' message. It then informed my I needed to go to the ticket office. Fine but the station doesn't have one. I tried the other machine. This kindly informed me that as my tickets had been partially printed, I would need to go to the ticket office. I rang customer service who kindly informed me I would need to buy another ticket and then… Read Full Review

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★☆☆☆☆

“possibly the rude staff I've ever known ”

Written on: 31/01/2016 by CoryJohnson (1 review written)

Got to be the rudest staff I've ever known unhelpful no conductors and smirk at the fact people get caught out with penalty fares when they can't be bothered to walk the train and the tickets machines are broken at the station but still give you a penalty fare ..absolute low life's! !… Read Full Review

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★★☆☆☆

“Rude staff &unclear instructions ”

Written on: 20/01/2016

I have just experienced what has to be one of the worst customer services by London midlands staff. Compared to my pleasant journey this morning with Virgin trains, going home I was yelled at by one of the London midlands staff, who rudely mocked and taunted for not being in the correct carriage. The train splitting is no fault of my own and I tried to find the correct carriage using the vague guidance they provided. The announcement and instructions to move to the "front of the train" was… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 15/12/2015 by Boydfd468 (1 review written)

We paid extra for first class travel 7.49pm Euston to Coventry. The seats were not any better than the normal seats. Didn't recline at all and leg room was no different. What did we pay extra for? It was crowded and cramped. I still sit here and try to understand why anyone would pay this additional premium. I paid for forward facing seats but non available and no body on board to assist. Total waste of money… Read Full Review

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★☆☆☆☆

“How did they win the franchise”

Written on: 15/12/2015 by MacGregor228 (1 review written)

This company won the West Midlands franchise yet does not have the train drivers or rolling stock to riun a decent service, who on earth awarded them the franchise???? Two carriage trains running through Birmingham at peak time is just plain unacceptable!… Read Full Review

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★☆☆☆☆

“Bletchley to NEC”

Written on: 04/12/2015 by grumpy9 (1 review written)

I was with a disabled friend on the 29/11/15 waiting on platform 3 to catch the 09.21 to birmingham international as it was showen on the info board, 2 minutes before the train was due they changed the platform to 5 this meant we have to use the lifts to get to platform 5 by the time we had done this the train departed .we then had to wait an hour for another train on the bridge in case they did it again it was cold my friend was upset also myself .I am an ex railway signalman and know they… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 04/12/2015 by DevynBarnett408 (1 review written)

Very poor service. Trains often late or cancelled. The service from kiddiminster/Worcester into Birmingham. Why does every train with less carriages? The trains are standing room only with a normal service, but with fewer carriages it's very uncomfortable. Why have fewer carriages in the busy run up to Christmas and with the metro not running into Birmingham. … Read Full Review

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Angryloner's Comment

Written on: 05/12/2015

Absolutely agree. This last week has been an absolute nightmare trying to get home (Moor Street to Cradley) every night. Trains breaking down. Delayed. Every service seemingly reduced to just two carriages right in the rush hour. Heating on trains turned up full-blast. Things usually go pear-shaped with LM during the run-up to Christmas, but this has been the worst winter so far by a country mile. A joke.

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★★☆☆☆

“Positively dangerous overcrowding ”

Written on: 03/12/2015 by LilianaBaldwin399 (1 review written)

Let me explain that I very,very rarely use the railway and my experience, focus of this review, unlikely to change my behaviour. I did not fancy paying £12 to park my car at the NEC to attend the Annual Warley Model Railway Exhibition. Yes I am a lifelong railway enthusiast. The earliest train we could catch on Sunday 29th November, from Bloxwich North (Walsall) was 1012. At about 1000 the platform was empty. Suddenly from out of nowhere about 30 intending passengers turned up. The two… Read Full Review

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★☆☆☆☆

“Its always late ”

Written on: 19/11/2015 by rams4747 (1 review written)

From harrow Wealdstone to euston try to catch any train it will be delayed by minimum of 3 to maximum of 10 mins everyday. it will never reach to euston on time and its overcrowded. you will never find place to stand… Read Full Review

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