London Midland Reviews

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★☆☆☆☆
1.3 / 5
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London Midland

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Latest Reviews

★☆☆☆☆

“Nightmare trains”

Written on: 09/09/2014 by bhRobertson380 (1 review written)

Bin these trains good for nothing. Always always delayed for 30 mins or so if only i had any other choice i would never ever sit in one. Throw them away… Read Full Review

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★☆☆☆☆

“chase line”

Written on: 27/08/2014 by Mooney183 (1 review written)

Thank you Mr Sherwood. Yes and the early service on Sunday eas replaced by a bus. Exeppt of course that the bus didnt come. Had to take a cab. Shambolic is right. My advice to LM either provide the timetabled service or get off the pot! Captain Bear… Read Full Review

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★☆☆☆☆

“chase line...again!”

Written on: 25/08/2014 by DamienSherwood (1 review written)

Once again almost every train I caught this week was delayed. If I am late for conferences I lose money. If I catch an earlier train it is more ecpensive. Now I hear that the travelling conductors are going. My station is unstaffed and the machine (when it works) only takes card payments. However if you travel without a ticket you can be heavily fined. What a shambolic outfit thinks i'll have to use the car and pay parking charges. Please take away the franchise and give it to Virgin… Read Full Review

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★★☆☆☆

“First class is a joke!”

Written on: 21/08/2014 by 217Stewart (1 review written)

I travelled First Class from London Euston to Birmingham. It was full of noisy kids and parents, and the wi-fi didn't work. The only difference from standard class is a white piece of paper on the headrest and a little more leg room… Read Full Review

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★☆☆☆☆

“Was it worth it?”

Written on: 12/08/2014

Bought a ticket online for 7 pounds. A confirmation email never arrived, but I thought I could sort this out at the train station. Turns out the ticket office cannot help without the booking number that was supposed to be in the confirmation email. I bought another ticket. Just before the train arrived, I got the confirmation email. The ticket office couldn't refund the new ticket I bought. London Midland refused to refund the old ticket because if they did, I would have to pay 10 pounds of… Read Full Review

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★☆☆☆☆

“the chase line. sunday”

Written on: 10/08/2014 by captainbear (1 review written)

The Chase line is truly awful! Four times this week trains have been late and when they do come they are overcrowded. Today (Sunday) the first service from Rugeley to Birmingham was cancelled at five minuites notice. THIS SIMPLY WILL NOT DO! I missed an sppointment . I dont wonder that people choose to drive . Perhaps London Midland should have their franchise revoked if they cant do better… Read Full Review

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★☆☆☆☆

“were do I start.”

Written on: 28/07/2014

It wont let me do zero stars. So lets just say 1 is 0. Well I can start at staff been rude. Argument snotty powered up. On the 1115 train today to coventry and the woman. Was soo snotty to me and rude. And I find this with most of the staff apart from one or two.i was told rudey and arrogant to get off the train and pay in the office or she would give me a penalty fair. Then I gwt back on the train. And shes letting someone pay. Yeah I guess this was a friend or family member. Very wrong and… Read Full Review

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★★☆☆☆

“Late as usual ”

Written on: 26/07/2014 by YeseniaCarpenter (1 review written)

I would like to complain on your service because I was waiting today at rugley trent valley and it was 50 mins late one person had to be at stoke to see there grandson and I got to hot just waiting for your service to arrive. It's not the first time it's happend either… Read Full Review

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★☆☆☆☆

“Litany of delays, shortened trains and staff shortages”

Written on: 26/07/2014 by Gabriellae405 (1 review written)

Daily commute with this company. Must fabricate the timeliness statistics because they are no where near the percentages I see displayed on their notice boards. All peak time services (already overcrowded) are running one carriage short. This evening for example peak services reduced to two carriages (usually 4 & 6 carriages). The only thing consistent with this company is not the trains or the timetables, but the annual price rise. How they continue to be awarded the franchise I don't know… Read Full Review

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★☆☆☆☆

“Unhelpful at best”

Written on: 22/06/2014 by lhCruz275 (1 review written)

I was in Birmingham and found the station I needed was Moor St. not New St. When I arrived at Moor St. the train was in so I ask the guard if I could buy a ticket on the train. I wasn't trying to evade the fare. I regularly buy on the train at Redditch if it in in the station. I was surprised by his negative answer as 'this is a major station'. I asked if this was a company rule or his own and, of course the answer was evaded. He also said if I got on the train I'd be charged a penalty… Read Full Review

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Complaintsfromme's Comment

Written on: 26/07/2014

This happened to me today at nuneaton at 11.15 the woman was so stuck up and rude. Might see her in the job centre before long. I said polite can I have a return and she said can youg et off and go and pay. Or I'll charge. Five o minutes later I get on and shes letting her friend pay on the train.

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★☆☆☆☆

“Feels as if my money was stolen”

Written on: 20/06/2014 by HavenHaynes (1 review written)

This review is purely regarding the hazardous booking process. That was awful enough that I will avoid this train service from now on. I am traveling with a group for 6 friends, so we thought we would get the group discount. After double checking prices on the London Midlands website to that one National Rail, it was clear that no discount was being applied, despite London Midlands' statement that groups of 3-9 get 34% off their tickets. I called the train service, and they were helpful… Read Full Review

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★★☆☆☆

“Delays, Dirty ,downright unaceptable”

Written on: 08/05/2014 by KartKing (1 review written)

London Midland Most days I get to the train station to find out the train is apparently on time but when a train leaves over 5 minutes late it should not say on time. Next the ticket inspectors if you forget your season pass sometimes they will fine you over 20 pound but an actual fare dodger will get off for free. Now the handling of delays. A number of times a train is delayed and on the screen it may say due 1724 ,at 1724 you see a train whiz past with no notification that… Read Full Review

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★☆☆☆☆

“Apologises were heard every second! ”

Written on: 07/05/2014 by Graham353 (1 review written)

To all those who are intending to use this service! You better use national express buses! Might be a lot more quicker! I took the train for the sake of time and it's been an hour and half that I'm still inside London!… Read Full Review

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★☆☆☆☆

“Should have walked”

Written on: 28/04/2014 by Coleman98 (1 review written)

Dreadful service from Leyton Buzzard to London. They really are just taking money for an appalling service. Not a seat to be had and had to stand with our 7 year old daughter for over an hour. She got so tired she wanted to sit on the floor but even she decided it was "just too disgusting and dirty" Cars, Taxis, Buses, Airplanes ...all our modes of transport have identified limits most with legal maximums they can carry. Trains? Pack as many into that space as you can ...it's all good… Read Full Review

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★☆☆☆☆

“Lost season ticket - waste of time reporting it”

Written on: 22/04/2014 by Kennethj322 (1 review written)

After visiting Berkhamsted station to report a lost monthly season ticket, I was amazed at the lack of help and assistance available. The ticket office staff were less than interested, and could not confirm what procedure was or when we might hear anything from London Midland. In the end, I felt compelled to email customer services who after consistent chasing confirmed a fortnight later that a replacement could be collected, with only 2 days validity left out of the month. If only they could… Read Full Review

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★☆☆☆☆

“dreadful”

Written on: 21/04/2014 by RhiannaConway (1 review written)

Late, not told or apology when hoisted into another train no phone charger socket no Buffet or trolley made connection difficult without apology or chance to get refreshments. Don't travel with them please don't… Read Full Review

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★☆☆☆☆

“cancellation after cancellation ”

Written on: 29/03/2014 by Nehemiahl233 (1 review written)

The worse company I cannot believe tbey were awarded this ccontract again stood on platform again 40 mins watching train after train being cancelled. I Will endeavour to ensure this bunch of charlatans never wins this contract again! Your a disgrace third world train service!!!! Be ashamed of yourselves… Read Full Review

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★★☆☆☆

“You get what you pay for, which isn't much in rip off GB”

Written on: 07/03/2014 by AndreaPutnam (1 review written)

To be fair to LM, their fairs are the cheapest on the market, and getting a return journey (280 miles) for £22 is great value; if you can get the ticket!? LM pros: * they're cheap * staff; albeit one ticket garud, are usually friendly/down-to-earth. * Trains are more than often on time LM negatives: * Toilets are constantly out of service * No refreshments, which for a 2+ hour journey is unacceptable, the same comment applies to the toilet issue. * 1st class is no different to standard class *… Read Full Review

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★☆☆☆☆

“Dreadfully disappointing ”

Written on: 21/02/2014 by Meloakes (1 review written)

I am struggling to put into polite words the disappointment experienced on board the London Midland service from Stoke to Euston. The train arrived on time (well done) but having discovered that we were stopping at every provincial station en route I consoled myself with the thought of on board papers and refreshments. Wrong. No refreshments on this service. So why have I paid for first class? Well, I have a seat and extra leg room, but as there's nowhere to stow my suitcase that's irrelevant… Read Full Review

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★☆☆☆☆

“I thought performance targets meant something”

Written on: 20/02/2014 by Isitworthcomplaining (1 review written)

As far as i'm aware train operating companies have punctuality Targets. Are LM exempt as I cannot remember the last time I got one of their trains that was on time. Shortage of train crew,broken down trains,slow service in front,floods in banbury(still confused how this affects train from Hawthorns to Spring Road). My point is all they have is excuses,fix up,staff at Snow Hill, particularly the older male LM staff are rude and don' think they need to apologise when they cancel your train. Again… Read Full Review

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