London Midland Reviews

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★☆☆☆☆
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London Midland

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Latest Reviews

★☆☆☆☆

“Ruined ”

Written on: 05/12/2016 by Landen75 (1 review written)

Weekend ruined completely. Thanks for nothing. Customer relations are terrible too… Read Full Review

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★☆☆☆☆

“deserve to die”

Written on: 27/11/2016 by KenleyAndrews (1 review written)

I have been using London Midland gor over 30 months to commute from Northampton to Birmingham and out of roughly 1300 trips,over 1,000 have had various ridiculous delays,most resulting in being from a minimum of 1hr late.In one evening alone,3 trains that I boarded were cancelled because of no crew availability.The staff are all rude,unhelpful and racist.The info given I'd all fabricated and blatant lies.Every one of their so-called employees deserved to die of cancer and I'd like to see… Read Full Review

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★☆☆☆☆

“Worse website ever...... considering bus journeys!”

Written on: 16/11/2016 by Flip563 (1 review written)

The old mixing deck offered a practical and panoramic view of times and prices. It was great and quite user friendly. The new website is unclear and unhelpful if you want to make use of the best ticket offers. it is like looking for a needle in a haystack through a keyhole. It is simply frustrating. I regularly used London Midlands no questions asked; now for the first time in years I was driven to look to other sites for alternatives providers and even reconsidering bus journeys. The new site… Read Full Review

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Stansalt's Response to Flip563's Review

Written on: 26/11/2016

Must agree with you, just tried it rubbish . If they weren't so bad at everything else you'd think they did it on purpose.

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★☆☆☆☆

“Overcrowded, awful service”

Written on: 14/11/2016

Every morning there is never enough seats on the journey to work & invariably many commuters have to sit on the floor or stand up when the space is unavailable to even sit on the floor. The company operates under a system of profit before consumers as they don't need to or care if they provide a decent service as people have to use their service for work/college/school etc… Read Full Review

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★★★★☆

“New Street to Hereford”

Written on: 13/11/2016 by oliviii (1 review written)

got the ten to 5 train on a friday to Hereford at Birmingham new street , 4 coaches long got a seat. Arrived in hereford on time and stress free. Train was cleaner and more smother ride than Arriva trains wales which i had get on from hereford. Good job London midland… Read Full Review

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★☆☆☆☆

“Worst class! Not first class! ”

Written on: 12/11/2016 by garywu (1 review written)

Booked first class tickets with london midlands to travel from euston to crewe and boarded a train which was packed. Fortunately I reached the train and found a seat early otherwise there wouldn't have been any point in paying for first class. Other unfortunate passengers ended up standing wherever they could find room. Seats were barely padded and could barely fit my bottom. No wifi on board and was double my travel time versus Virgin trains. First class with this service was worse than… Read Full Review

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★☆☆☆☆

“Not a serious business”

Written on: 12/10/2016 by Joyce414 (1 review written)

Travelled 1st class return from Euston to Stoke. 4-coach commuter train, no food, no wifi, train packed so 1st class 'declassified'. Return journey identical with the added tweak of no working toilets. Guard made a long rambling announcement that he had tried to arrange a toilet stop at Milton Keynes but had been prevented by a 'HIGHER AUTHORITY'because a VIRGIN TRAIN BEHIND needed the same platform. What on earth would he have expected the Virgin guard to say by way of explanation for the… Read Full Review

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Sniffingmoose's Comment

Written on: 12/10/2016

There is no food on any London midland train. People choose them because they are very much much cheaper but slower than Virgin Trains to London. Hence London Midland 4 coach trains from Crewe to London are often overcrowded.

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★☆☆☆☆

“First Class Jokers”

Written on: 22/09/2016 by Massey226 (1 review written)

Upgraded to First Class for a two hour, very early train to London from Stafford. WHAT A JOKE - at our expense! Other than a piece of paper towel on the headrest, and a socket - we'd have not known we weren't in standard class with £40 still in our pocket. Seats were threadbare, and all the bounce had gone out of the seat, so no additional comfort whatsoever. I wrote in to complain, but the response was well prepared, and probably issued many many times before. We have alternatives, and will… Read Full Review

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★☆☆☆☆

“London Midland never again”

Written on: 03/09/2016 by Bluenose46 (1 review written)

Following mine and my sons experience of a return journey from London Euston to Lichfield Trent Valley last Friday 2nd September 2016, I only wished that I had looked on here first as had I done so I would have certainly gone to Birmingham and used Virgin!. For the whole hour and a half journey we had to stand up in the mainly in the doorway area and I was quite shocked to learn from quite a few other people who were obviously regulars on this train from hell that it was a constant… Read Full Review

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Sniffingmoose's Response to Bluenose46's Review

Written on: 13/09/2016

As a regular user of the route, I have experienced the overcrowding on the route, however the walk on fare is dirt cheap so I regard it as travelling 3rd class to London. The trains can only be 4 coaches long as some of the stations that it stops at in the Stoke area have short platforms. Trouble is everyone wants to travel on it because the fare is so cheap compared to Virgin. Your other option is to pay a bit more and take the London Midland train to Rugby and change onto a Virgin Train at Rugby.

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★☆☆☆☆

“As always the people part let's you down ”

Written on: 26/08/2016

Unfortunately missed my train because the platform conductor decided to do a last minute ticket check need I say more... … Read Full Review

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★☆☆☆☆

“Apparently London midland are quite happy to charge...”

Written on: 17/08/2016

Apparently London midland are quite happy to charge first class and not have enough seats so you have to stand. You pay first class but no guarantee of seat or offer of refund if you have to sit on the floor… Read Full Review

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★★★★★

“would like to say a massive thank you to a station...”

Written on: 08/08/2016 by Philwalker54 (1 review written)

would like to say a massive thank you to a station cleaner at Crewe who went above and beyond to return some very important documents that i left on a train. Thank you so much, its so nice to know that there are people like you who will help some one in need… Read Full Review

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★☆☆☆☆

“Train cancelled on Monday morning ”

Written on: 03/08/2016 by Manningxi215 (1 review written)

I had a tight schedule and London midland screw it up.6:33 morning train cancelled on Monday .They could have send me a message so that I could catch an earlier train .Horrible experience… Read Full Review

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★★☆☆☆

“Slow”

Written on: 28/07/2016 by Mods (1 review written)

The journey was so long. Got on Virgin to Rugby earlier that afternoon the journey only lasted 48 minutes. On my return journey London midland took over an hour and a half. So annoyingly slow. I wouldnt recommend this train if you in a hurry. Too many stops… Read Full Review

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★☆☆☆☆

“Psychological warfare on passengers, platform 2,...”

Written on: 17/07/2016

Tired after nice holiday in Wales. large rucksack and bag and well in time for 8.21 pm train to Kings Norton, 7 minutes away by train from University Station. what could go wrong even though it's LM. Then the usual the time the train was expected outpacing the actual time, then it was delayed and then finally cancelled. The next disappeared after news it would be delayed and the next the usual time expected out-pacing the time on the time on planet Earth. (I worked it out that, given the… Read Full Review

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★☆☆☆☆

“Poor Website Infrastructure”

Written on: 08/06/2016 by thNicholson89 (1 review written)

I booked train tickets for 2 different dates, and checked my selection before paying, however the email and subsequent tickets reflected the wrong dates that fell within a different week. As I am a compulsive checker, this was particularly frustrating because I checked repeatedly, and was costly. The refund process is not as straightforward as it could be. I guess there is little motivation to make it user-friendly and effective. When I tried rebooking (was redirected to the website from… Read Full Review

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★☆☆☆☆

“Always crowded ”

Written on: 18/05/2016 by glShort135 (1 review written)

Have no choice but to use this service unfortunately. Use it almost every day and never get a seat. Gangway and doorway always crowded, has been for years. Obviously don't care about customers who they treat like cattle probably because like me they have no choice. Only wish I could avoid altogether, instead close my eyes listen to my mp3 player and pretend I'm somewhere nice hoping to get journey over as quickly as possible. The train announcements about 'hoping you had a pleasant journey'… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 17/05/2016 by Lacroixag261 (1 review written)

This is the worst company in the UK, probably the world. It is about time the government reassigned its rights. Stand by the London Midland kiosk (near platform 8) at Euston station one evening to see examples of how not to do customer service. I don't think a normal human being could possibly be as unhelpful, obnoxious and useless as a London Midland employee, so can only assume they receive special training in how to be difficult. If London Midland screw up and even if you have all the… Read Full Review

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★★☆☆☆

“Don't bother with first class, ”

Written on: 14/05/2016 by Uptonqi450 (1 review written)

Travelled regular class to Euston and returned first class. The only difference I could see we're the plug sockets. seats were cramped carriage overcrowded, no table service. All together definitely not worth the extra cost on the seat… Read Full Review

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★☆☆☆☆

“Never on time, always overcrowded! ”

Written on: 29/04/2016 by mxWatson1988 (1 review written)

Absolutely terrible service, not sure how they've won any franchises… Read Full Review

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