London Midland Reviews

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London Midland

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Latest Reviews

★☆☆☆☆

“First Class Jokers”

Written on: 22/09/2016 by Massey226 (1 review written)

Upgraded to First Class for a two hour, very early train to London from Stafford. WHAT A JOKE - at our expense! Other than a piece of paper towel on the headrest, and a socket - we'd have not known we weren't in standard class with £40 still in our pocket. Seats were threadbare, and all the bounce had gone out of the seat, so no additional comfort whatsoever. I wrote in to complain, but the response was well prepared, and probably issued many many times before. We have alternatives, and will… Read Full Review

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★☆☆☆☆

“London Midland never again”

Written on: 03/09/2016 by Bluenose46 (1 review written)

Following mine and my sons experience of a return journey from London Euston to Lichfield Trent Valley last Friday 2nd September 2016, I only wished that I had looked on here first as had I done so I would have certainly gone to Birmingham and used Virgin!. For the whole hour and a half journey we had to stand up in the mainly in the doorway area and I was quite shocked to learn from quite a few other people who were obviously regulars on this train from hell that it was a constant… Read Full Review

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Sniffingmoose's Response to Bluenose46's Review

Written on: 13/09/2016

As a regular user of the route, I have experienced the overcrowding on the route, however the walk on fare is dirt cheap so I regard it as travelling 3rd class to London. The trains can only be 4 coaches long as some of the stations that it stops at in the Stoke area have short platforms. Trouble is everyone wants to travel on it because the fare is so cheap compared to Virgin. Your other option is to pay a bit more and take the London Midland train to Rugby and change onto a Virgin Train at Rugby.

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★☆☆☆☆

“As always the people part let's you down ”

Written on: 26/08/2016

Unfortunately missed my train because the platform conductor decided to do a last minute ticket check need I say more... … Read Full Review

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★☆☆☆☆

“Apparently London midland are quite happy to charge...”

Written on: 17/08/2016

Apparently London midland are quite happy to charge first class and not have enough seats so you have to stand. You pay first class but no guarantee of seat or offer of refund if you have to sit on the floor… Read Full Review

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★★★★★

“would like to say a massive thank you to a station...”

Written on: 08/08/2016 by Philwalker54 (1 review written)

would like to say a massive thank you to a station cleaner at Crewe who went above and beyond to return some very important documents that i left on a train. Thank you so much, its so nice to know that there are people like you who will help some one in need… Read Full Review

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★☆☆☆☆

“Train cancelled on Monday morning ”

Written on: 03/08/2016 by Manningxi215 (1 review written)

I had a tight schedule and London midland screw it up.6:33 morning train cancelled on Monday .They could have send me a message so that I could catch an earlier train .Horrible experience… Read Full Review

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★★☆☆☆

“Slow”

Written on: 28/07/2016 by Mods (1 review written)

The journey was so long. Got on Virgin to Rugby earlier that afternoon the journey only lasted 48 minutes. On my return journey London midland took over an hour and a half. So annoyingly slow. I wouldnt recommend this train if you in a hurry. Too many stops… Read Full Review

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★☆☆☆☆

“Psychological warfare on passengers, platform 2,...”

Written on: 17/07/2016

Tired after nice holiday in Wales. large rucksack and bag and well in time for 8.21 pm train to Kings Norton, 7 minutes away by train from University Station. what could go wrong even though it's LM. Then the usual the time the train was expected outpacing the actual time, then it was delayed and then finally cancelled. The next disappeared after news it would be delayed and the next the usual time expected out-pacing the time on the time on planet Earth. (I worked it out that, given the… Read Full Review

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★☆☆☆☆

“Poor Website Infrastructure”

Written on: 08/06/2016 by thNicholson89 (1 review written)

I booked train tickets for 2 different dates, and checked my selection before paying, however the email and subsequent tickets reflected the wrong dates that fell within a different week. As I am a compulsive checker, this was particularly frustrating because I checked repeatedly, and was costly. The refund process is not as straightforward as it could be. I guess there is little motivation to make it user-friendly and effective. When I tried rebooking (was redirected to the website from… Read Full Review

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★☆☆☆☆

“Always crowded ”

Written on: 18/05/2016 by glShort135 (1 review written)

Have no choice but to use this service unfortunately. Use it almost every day and never get a seat. Gangway and doorway always crowded, has been for years. Obviously don't care about customers who they treat like cattle probably because like me they have no choice. Only wish I could avoid altogether, instead close my eyes listen to my mp3 player and pretend I'm somewhere nice hoping to get journey over as quickly as possible. The train announcements about 'hoping you had a pleasant journey'… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 17/05/2016 by Lacroixag261 (1 review written)

This is the worst company in the UK, probably the world. It is about time the government reassigned its rights. Stand by the London Midland kiosk (near platform 8) at Euston station one evening to see examples of how not to do customer service. I don't think a normal human being could possibly be as unhelpful, obnoxious and useless as a London Midland employee, so can only assume they receive special training in how to be difficult. If London Midland screw up and even if you have all the… Read Full Review

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★★☆☆☆

“Don't bother with first class, ”

Written on: 14/05/2016 by Uptonqi450 (1 review written)

Travelled regular class to Euston and returned first class. The only difference I could see we're the plug sockets. seats were cramped carriage overcrowded, no table service. All together definitely not worth the extra cost on the seat… Read Full Review

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★☆☆☆☆

“Never on time, always overcrowded! ”

Written on: 29/04/2016 by mxWatson1988 (1 review written)

Absolutely terrible service, not sure how they've won any franchises… Read Full Review

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★☆☆☆☆

“Extremely rude staff, dreadful service”

Written on: 20/04/2016 by Brownph178 (1 review written)

I have an Oyster card on which is loaded a valid annual Travelcard for specific travel zones, including Watford Junction. Sometimes, I top up so that I can make a single journey via Euston, because my Travelcard does not include Zone 1. On Monday morning this week, I arrived at Watford Junction to catch my usual train (a Southern train) on my way to work. My Oyster card would not work in the automatic ticket gates and I saw a message that I need to top up - I did not understand why, because… Read Full Review

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★☆☆☆☆

“Dirty disguised train”

Written on: 09/03/2016 by Johnsonrb408 (1 review written)

Today I travelled from Euston ton the Crewe train in first class the train had not been cleaned when we boarded, the sink in the toilet was blocked and full of dirty water the floor in the toilet was swimming in water and sheets of toilet paper all on the floor. The train was a disgrace. The train was on time… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/02/2016 by Donna67w (1 review written)

Biggest waste of money I have ever spent. WONT be using or recommending again. Can't believe you pay more for a lousy bit of paper saying first class. I feel I've been robbed. Then they charge you £3.50 for a coffee!!!!!!!!!… Read Full Review

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★☆☆☆☆

“First Class joke”

Written on: 24/02/2016 by 388Mooney (1 review written)

Travelling from Birmingham to Liverpool so decided to pay extra to go First Class. Waste of money. Just normal seats with a piece of paper on them saying First Class. People continually walking through. Two men came in who obviously had had a drink or two with one of them holding a bottle of spirits and swigging from it. Some children came through and then stayed as the man had a dog and they stayed. They were noisy and ran about. When one of the men was asked by one of the children about being… Read Full Review

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★☆☆☆☆

“Rubbish service ”

Written on: 17/02/2016 by Quinlancx344 (1 review written)

Everyday this service is always delayed by something, very unreliable. I different train service needs to be provided this is very frustrating. I'm always late to work due to this silly service… Read Full Review

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★☆☆☆☆

“Appaling Customer Service”

Written on: 11/02/2016

After booking tickets to Manchester I went to the ticket machine the day before travel and after printing 2 tickets the machine came up with a 'Printer Error' message. It then informed my I needed to go to the ticket office. Fine but the station doesn't have one. I tried the other machine. This kindly informed me that as my tickets had been partially printed, I would need to go to the ticket office. I rang customer service who kindly informed me I would need to buy another ticket and then… Read Full Review

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★☆☆☆☆

“possibly the rude staff I've ever known ”

Written on: 31/01/2016 by CoryJohnson (1 review written)

Got to be the rudest staff I've ever known unhelpful no conductors and smirk at the fact people get caught out with penalty fares when they can't be bothered to walk the train and the tickets machines are broken at the station but still give you a penalty fare ..absolute low life's! !… Read Full Review

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