London Midland Reviews

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★☆☆☆☆
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London Midland

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Latest Reviews

★☆☆☆☆

“No announcement when changing train platform”

Written on: 01/07/2015 by Han93 (1 review written)

Two weeks ago I was catching a London Midland Train. I arrived at the station in plenty of time and waited at the platform. With a couple of minutes before arrival the train changed platforms. There was no announcement, which led to a couple of others and I to miss our train. I then had to pay for another train ticket, as there was not another London Midland train for a little bit; it was a Sunday. Others were catching planes!… Read Full Review

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★★☆☆☆

“The service is just...”

Written on: 27/06/2015

London Midland. A service that tries to do good but just cant. I'm trying to cover most of what is said. One: First Class is twice the price and yet NO difference, you still get the cramped condition. Two. Its cheaper to travel by Virgin Trains. No, really: To travel to London to Milton Keynes by Midland is around £22, and yet on Virgin to get a RETURN its only £15, and it's faster. London Midland, sort out your service. That's not all, there staff is incompetent and just plain rude. I was… Read Full Review

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★☆☆☆☆

“Rude staff, use anyone else if you can”

Written on: 19/06/2015 by Bradleywb322 (1 review written)

Another day another rude and hostile encounter with their staff. After arriving late I got off the train to find 6 guards blocking the exit and shouting tickets. Showed ticket and was grabbed out of hand. She inspected it and then threw it back at me . As I bent down to pick my overpriced ticket from the ground I was told to move by another of their staff as I was blocking the exit. They are rude, speak in an unprofessional manner and try to pick a confrontation, I can only assume to be able… Read Full Review

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★☆☆☆☆

“First Class is no better than second but twice the price”

Written on: 18/06/2015

I travelled first class from Coventry to London and paid almost double the price of second class. First class is in fact no different at all from second except that it has "First Class" written on the compartment. Same hard cramped uncomfortable seats and no other services. The area is situated in the middle of the train and there was a constant stream of passengers moving through. Staff allowed indiscriminate use of the area by passengers travelling second class. The additional price is a… Read Full Review

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★☆☆☆☆

“Bit fell off the train, and it just stopped !”

Written on: 04/06/2015 by oqKemp331 (1 review written)

Travelled on the Nuneaton to London train this morning hoping to arrive before 12. Just outside Milton Keynes a "bit fell off" the train and it rolled to a halt > We sat there for nearly 2 hrs in the baking heat until we were rescued by another - arrived in London at 2.30 . How can bits fall of trains ? How can this be called a train operator ?… Read Full Review

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★☆☆☆☆

“Alvechurch Station - Awful, rude, incompetent ”

Written on: 02/05/2015 by Adamsus70 (1 review written)

The train station at Alvechurch is inexcusably poor. Despite having just been opened the car park resembles a sand pit and has a big pot hole filled with water. If you don't want to ruin your car I would suggest not driving there. I have complained numorous times to london midlands about this, no response as of yet. Now on to the ticket machine which is broken 9 times out of 10. London midlands have told me that theres nothing they can do. Now onto the stairs, please be careful when… Read Full Review

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★☆☆☆☆

“All I want is the refund I am entitled to”

Written on: 07/04/2015 by BekkiPate (1 review written)

I had a really bad experience on a train that was over two hours late - so I asked for a refund. This was sent to me in the form of vouchers but their policy states that if it's over a certain amount and I don't want vouchers - they can send me a cheque. I could have the cheque - but ONLY if I sent back the vouchers - because they didn't want me having both. It's £32!! What difference does that amount of money make to London Midland? My trip was horrendous - two trains were cancelled and so… Read Full Review

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★☆☆☆☆

“lousy service”

Written on: 23/03/2015

decided on trip to London booked months in advance 1st class tickets from rugby, train on time things looking good until train stopped at Milton Keynes and kicked off the train apparently no guard availiable only to be told have to wait for next train which was delayed so a 50 minute journey takes 2 hours joke good job we came back on virgin… Read Full Review

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★★☆☆☆

“Always late”

Written on: 03/01/2015 by Caseym98 (1 review written)

I work in birmingham and live in tipton so I have to get the train on the wolverhampton line twice a day. thats 10 train journies a week and that's if I dont go in the weekend. Literally 40% of my journies are delayed. Granted it's better than a bus but what am I payin for here? My monthly ticket goes up by £3-5 a year. Where is that money going? If there was another option I would take it… Read Full Review

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★☆☆☆☆

“Long delay and left waiting on platform”

Written on: 08/12/2014 by David223 (1 review written)

Supposed to be on a service from Birmingham to Milton keynes central. The train stopped at Northampton and we we sitting for over 30mins before being told this is now the train for London Euston and we need to get off. Was travelling with baggage from the airport and no assistance was offer from the rude conductors. Had to wait another 30mins for the next train. Shocking service and no explanation for this was offered. Never again, Virgin trains from now on… Read Full Review

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★☆☆☆☆

“disgraceful service”

Written on: 22/11/2014 by joshuachandler (4 reviews written)

never on time, rude staff, they dont even inform the PAYING CUSTOMER that the fares have gone up a true disgraceful train company also they are not even clean… Read Full Review

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★★☆☆☆

“Sardines”

Written on: 30/10/2014 by cpThornton374 (1 review written)

Traveled today on london midland and booked two seats in first class nearly two months ago, hubby suffers with his back and it was a special treat. Train arrived on time and that was about the only good thing of the trip. It was so packed with standing room only we were like sardines in a tin and that putting it politely. Managed to squeeze down to first class - no seats and again loads of people standing. Heard lots of people in the seats going wow these seats are great and we didnt pay… Read Full Review

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★☆☆☆☆

“Poor service accepted as the norm”

Written on: 29/10/2014 by Anikab455 (1 review written)

I commute daily from Bushey to Euston. The last two days typify the poor service that appears to be accepted as the norm by London Midland. Yesterday the 7:59 was cancelled because a vehicle hit a bridge. I accept that such an incident may impact the service but three trains passed through the station before the next train stopped to pick up passengers. Why couldn't one of the earlier trains have made an unscheduled stop? LM seem willing to cancel trains at the drop of a hat but seem wholly… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 21/10/2014 by Atticust379 (1 review written)

I travelled on the London Midland service to Liverpool and Winsford with my 9 year old great neice recently. The train to Liverpool was delayed. When we finally got on the train it was overcrowded. My neice had to use the toilet which can only be described as disgusting....unfortunately the train home as worse. Absolutely filthy and again problem with the toilets. Only one in service and that was totally blocked. I cannot imagine how the poor passengers who had to travel to Birmingham… Read Full Review

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★☆☆☆☆

“You can pay for your parking in advance at London...”

Written on: 18/10/2014 by LondonYoung (1 review written)

You can pay for your parking in advance at London Midland Northamton CarPark. However beware - you probably can't park. So much space has been taken by Taxis and construction traffic. There may be a shiny new station being built but avoid it like the plague unles you want to get up early!… Read Full Review

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★☆☆☆☆

“Nightmare trains”

Written on: 09/09/2014 by bhRobertson380 (1 review written)

Bin these trains good for nothing. Always always delayed for 30 mins or so if only i had any other choice i would never ever sit in one. Throw them away… Read Full Review

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★☆☆☆☆

“chase line”

Written on: 27/08/2014 by Mooney183 (1 review written)

Thank you Mr Sherwood. Yes and the early service on Sunday eas replaced by a bus. Exeppt of course that the bus didnt come. Had to take a cab. Shambolic is right. My advice to LM either provide the timetabled service or get off the pot! Captain Bear… Read Full Review

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★☆☆☆☆

“chase line...again!”

Written on: 25/08/2014 by DamienSherwood (1 review written)

Once again almost every train I caught this week was delayed. If I am late for conferences I lose money. If I catch an earlier train it is more ecpensive. Now I hear that the travelling conductors are going. My station is unstaffed and the machine (when it works) only takes card payments. However if you travel without a ticket you can be heavily fined. What a shambolic outfit thinks i'll have to use the car and pay parking charges. Please take away the franchise and give it to Virgin… Read Full Review

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★★☆☆☆

“First class is a joke!”

Written on: 21/08/2014 by 217Stewart (1 review written)

I travelled First Class from London Euston to Birmingham. It was full of noisy kids and parents, and the wi-fi didn't work. The only difference from standard class is a white piece of paper on the headrest and a little more leg room… Read Full Review

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★☆☆☆☆

“Was it worth it?”

Written on: 12/08/2014

Bought a ticket online for 7 pounds. A confirmation email never arrived, but I thought I could sort this out at the train station. Turns out the ticket office cannot help without the booking number that was supposed to be in the confirmation email. I bought another ticket. Just before the train arrived, I got the confirmation email. The ticket office couldn't refund the new ticket I bought. London Midland refused to refund the old ticket because if they did, I would have to pay 10 pounds of… Read Full Review

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