London Midland Reviews

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★☆☆☆☆
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London Midland

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Latest Reviews

★☆☆☆☆

“Long delay and left waiting on platform”

Written on: 08/12/2014 by David223 (1 review written)

Supposed to be on a service from Birmingham to Milton keynes central. The train stopped at Northampton and we we sitting for over 30mins before being told this is now the train for London Euston and we need to get off. Was travelling with baggage from the airport and no assistance was offer from the rude conductors. Had to wait another 30mins for the next train. Shocking service and no explanation for this was offered. Never again, Virgin trains from now on… Read Full Review

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★☆☆☆☆

“disgraceful service”

Written on: 22/11/2014 by joshuachandler (2 reviews written)

never on time, rude staff, they dont even inform the PAYING CUSTOMER that the fares have gone up a true disgraceful train company also they are not even clean… Read Full Review

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★★☆☆☆

“Sardines”

Written on: 30/10/2014 by cpThornton374 (1 review written)

Traveled today on london midland and booked two seats in first class nearly two months ago, hubby suffers with his back and it was a special treat. Train arrived on time and that was about the only good thing of the trip. It was so packed with standing room only we were like sardines in a tin and that putting it politely. Managed to squeeze down to first class - no seats and again loads of people standing. Heard lots of people in the seats going wow these seats are great and we didnt pay… Read Full Review

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★☆☆☆☆

“Poor service accepted as the norm”

Written on: 29/10/2014 by Anikab455 (1 review written)

I commute daily from Bushey to Euston. The last two days typify the poor service that appears to be accepted as the norm by London Midland. Yesterday the 7:59 was cancelled because a vehicle hit a bridge. I accept that such an incident may impact the service but three trains passed through the station before the next train stopped to pick up passengers. Why couldn't one of the earlier trains have made an unscheduled stop? LM seem willing to cancel trains at the drop of a hat but seem wholly… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 21/10/2014 by Atticust379 (1 review written)

I travelled on the London Midland service to Liverpool and Winsford with my 9 year old great neice recently. The train to Liverpool was delayed. When we finally got on the train it was overcrowded. My neice had to use the toilet which can only be described as disgusting....unfortunately the train home as worse. Absolutely filthy and again problem with the toilets. Only one in service and that was totally blocked. I cannot imagine how the poor passengers who had to travel to Birmingham… Read Full Review

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★☆☆☆☆

“You can pay for your parking in advance at London...”

Written on: 18/10/2014 by LondonYoung (1 review written)

You can pay for your parking in advance at London Midland Northamton CarPark. However beware - you probably can't park. So much space has been taken by Taxis and construction traffic. There may be a shiny new station being built but avoid it like the plague unles you want to get up early!… Read Full Review

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★☆☆☆☆

“Nightmare trains”

Written on: 09/09/2014 by bhRobertson380 (1 review written)

Bin these trains good for nothing. Always always delayed for 30 mins or so if only i had any other choice i would never ever sit in one. Throw them away… Read Full Review

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★☆☆☆☆

“chase line”

Written on: 27/08/2014 by Mooney183 (1 review written)

Thank you Mr Sherwood. Yes and the early service on Sunday eas replaced by a bus. Exeppt of course that the bus didnt come. Had to take a cab. Shambolic is right. My advice to LM either provide the timetabled service or get off the pot! Captain Bear… Read Full Review

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★☆☆☆☆

“chase line...again!”

Written on: 25/08/2014 by DamienSherwood (1 review written)

Once again almost every train I caught this week was delayed. If I am late for conferences I lose money. If I catch an earlier train it is more ecpensive. Now I hear that the travelling conductors are going. My station is unstaffed and the machine (when it works) only takes card payments. However if you travel without a ticket you can be heavily fined. What a shambolic outfit thinks i'll have to use the car and pay parking charges. Please take away the franchise and give it to Virgin… Read Full Review

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★★☆☆☆

“First class is a joke!”

Written on: 21/08/2014 by 217Stewart (1 review written)

I travelled First Class from London Euston to Birmingham. It was full of noisy kids and parents, and the wi-fi didn't work. The only difference from standard class is a white piece of paper on the headrest and a little more leg room… Read Full Review

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★☆☆☆☆

“Was it worth it?”

Written on: 12/08/2014

Bought a ticket online for 7 pounds. A confirmation email never arrived, but I thought I could sort this out at the train station. Turns out the ticket office cannot help without the booking number that was supposed to be in the confirmation email. I bought another ticket. Just before the train arrived, I got the confirmation email. The ticket office couldn't refund the new ticket I bought. London Midland refused to refund the old ticket because if they did, I would have to pay 10 pounds of… Read Full Review

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★☆☆☆☆

“the chase line. sunday”

Written on: 10/08/2014 by captainbear (1 review written)

The Chase line is truly awful! Four times this week trains have been late and when they do come they are overcrowded. Today (Sunday) the first service from Rugeley to Birmingham was cancelled at five minuites notice. THIS SIMPLY WILL NOT DO! I missed an sppointment . I dont wonder that people choose to drive . Perhaps London Midland should have their franchise revoked if they cant do better… Read Full Review

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★☆☆☆☆

“were do I start.”

Written on: 28/07/2014

It wont let me do zero stars. So lets just say 1 is 0. Well I can start at staff been rude. Argument snotty powered up. On the 1115 train today to coventry and the woman. Was soo snotty to me and rude. And I find this with most of the staff apart from one or two.i was told rudey and arrogant to get off the train and pay in the office or she would give me a penalty fair. Then I gwt back on the train. And shes letting someone pay. Yeah I guess this was a friend or family member. Very wrong and… Read Full Review

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★★☆☆☆

“Late as usual ”

Written on: 26/07/2014 by YeseniaCarpenter (1 review written)

I would like to complain on your service because I was waiting today at rugley trent valley and it was 50 mins late one person had to be at stoke to see there grandson and I got to hot just waiting for your service to arrive. It's not the first time it's happend either… Read Full Review

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★☆☆☆☆

“Litany of delays, shortened trains and staff shortages”

Written on: 26/07/2014 by Gabriellae405 (1 review written)

Daily commute with this company. Must fabricate the timeliness statistics because they are no where near the percentages I see displayed on their notice boards. All peak time services (already overcrowded) are running one carriage short. This evening for example peak services reduced to two carriages (usually 4 & 6 carriages). The only thing consistent with this company is not the trains or the timetables, but the annual price rise. How they continue to be awarded the franchise I don't know… Read Full Review

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★☆☆☆☆

“Unhelpful at best”

Written on: 22/06/2014 by lhCruz275 (1 review written)

I was in Birmingham and found the station I needed was Moor St. not New St. When I arrived at Moor St. the train was in so I ask the guard if I could buy a ticket on the train. I wasn't trying to evade the fare. I regularly buy on the train at Redditch if it in in the station. I was surprised by his negative answer as 'this is a major station'. I asked if this was a company rule or his own and, of course the answer was evaded. He also said if I got on the train I'd be charged a penalty… Read Full Review

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Complaintsfromme's Comment

Written on: 26/07/2014

This happened to me today at nuneaton at 11.15 the woman was so stuck up and rude. Might see her in the job centre before long. I said polite can I have a return and she said can youg et off and go and pay. Or I'll charge. Five o minutes later I get on and shes letting her friend pay on the train.

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★☆☆☆☆

“Feels as if my money was stolen”

Written on: 20/06/2014 by HavenHaynes (1 review written)

This review is purely regarding the hazardous booking process. That was awful enough that I will avoid this train service from now on. I am traveling with a group for 6 friends, so we thought we would get the group discount. After double checking prices on the London Midlands website to that one National Rail, it was clear that no discount was being applied, despite London Midlands' statement that groups of 3-9 get 34% off their tickets. I called the train service, and they were helpful… Read Full Review

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★★☆☆☆

“Delays, Dirty ,downright unaceptable”

Written on: 08/05/2014 by KartKing (1 review written)

London Midland Most days I get to the train station to find out the train is apparently on time but when a train leaves over 5 minutes late it should not say on time. Next the ticket inspectors if you forget your season pass sometimes they will fine you over 20 pound but an actual fare dodger will get off for free. Now the handling of delays. A number of times a train is delayed and on the screen it may say due 1724 ,at 1724 you see a train whiz past with no notification that… Read Full Review

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★☆☆☆☆

“Apologises were heard every second! ”

Written on: 07/05/2014 by Graham353 (1 review written)

To all those who are intending to use this service! You better use national express buses! Might be a lot more quicker! I took the train for the sake of time and it's been an hour and half that I'm still inside London!… Read Full Review

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★☆☆☆☆

“Should have walked”

Written on: 28/04/2014 by Coleman98 (1 review written)

Dreadful service from Leyton Buzzard to London. They really are just taking money for an appalling service. Not a seat to be had and had to stand with our 7 year old daughter for over an hour. She got so tired she wanted to sit on the floor but even she decided it was "just too disgusting and dirty" Cars, Taxis, Buses, Airplanes ...all our modes of transport have identified limits most with legal maximums they can carry. Trains? Pack as many into that space as you can ...it's all good… Read Full Review

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