London Midland Reviews

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London Midland

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Latest Reviews

★☆☆☆☆

“possibly the rude staff I've ever known ”

Written on: 31/01/2016 by CoryJohnson (1 review written)

Got to be the rudest staff I've ever known unhelpful no conductors and smirk at the fact people get caught out with penalty fares when they can't be bothered to walk the train and the tickets machines are broken at the station but still give you a penalty fare ..absolute low life's! !… Read Full Review

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★★☆☆☆

“Rude staff &unclear instructions ”

Written on: 20/01/2016

I have just experienced what has to be one of the worst customer services by London midlands staff. Compared to my pleasant journey this morning with Virgin trains, going home I was yelled at by one of the London midlands staff, who rudely mocked and taunted for not being in the correct carriage. The train splitting is no fault of my own and I tried to find the correct carriage using the vague guidance they provided. The announcement and instructions to move to the "front of the train" was… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 15/12/2015 by Boydfd468 (1 review written)

We paid extra for first class travel 7.49pm Euston to Coventry. The seats were not any better than the normal seats. Didn't recline at all and leg room was no different. What did we pay extra for? It was crowded and cramped. I still sit here and try to understand why anyone would pay this additional premium. I paid for forward facing seats but non available and no body on board to assist. Total waste of money… Read Full Review

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★☆☆☆☆

“How did they win the franchise”

Written on: 15/12/2015 by MacGregor228 (1 review written)

This company won the West Midlands franchise yet does not have the train drivers or rolling stock to riun a decent service, who on earth awarded them the franchise???? Two carriage trains running through Birmingham at peak time is just plain unacceptable!… Read Full Review

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★☆☆☆☆

“Bletchley to NEC”

Written on: 04/12/2015 by grumpy9 (1 review written)

I was with a disabled friend on the 29/11/15 waiting on platform 3 to catch the 09.21 to birmingham international as it was showen on the info board, 2 minutes before the train was due they changed the platform to 5 this meant we have to use the lifts to get to platform 5 by the time we had done this the train departed .we then had to wait an hour for another train on the bridge in case they did it again it was cold my friend was upset also myself .I am an ex railway signalman and know they… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 04/12/2015 by DevynBarnett408 (1 review written)

Very poor service. Trains often late or cancelled. The service from kiddiminster/Worcester into Birmingham. Why does every train with less carriages? The trains are standing room only with a normal service, but with fewer carriages it's very uncomfortable. Why have fewer carriages in the busy run up to Christmas and with the metro not running into Birmingham. … Read Full Review

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Angryloner's Comment

Written on: 05/12/2015

Absolutely agree. This last week has been an absolute nightmare trying to get home (Moor Street to Cradley) every night. Trains breaking down. Delayed. Every service seemingly reduced to just two carriages right in the rush hour. Heating on trains turned up full-blast. Things usually go pear-shaped with LM during the run-up to Christmas, but this has been the worst winter so far by a country mile. A joke.

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★★☆☆☆

“Positively dangerous overcrowding ”

Written on: 03/12/2015 by LilianaBaldwin399 (1 review written)

Let me explain that I very,very rarely use the railway and my experience, focus of this review, unlikely to change my behaviour. I did not fancy paying £12 to park my car at the NEC to attend the Annual Warley Model Railway Exhibition. Yes I am a lifelong railway enthusiast. The earliest train we could catch on Sunday 29th November, from Bloxwich North (Walsall) was 1012. At about 1000 the platform was empty. Suddenly from out of nowhere about 30 intending passengers turned up. The two… Read Full Review

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★☆☆☆☆

“Its always late ”

Written on: 19/11/2015 by rams4747 (1 review written)

From harrow Wealdstone to euston try to catch any train it will be delayed by minimum of 3 to maximum of 10 mins everyday. it will never reach to euston on time and its overcrowded. you will never find place to stand… Read Full Review

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★★☆☆☆

“autumn leaf fall - late again! lack of carriages”

Written on: 17/11/2015

Why oh why are their only 3 or 4 carriages in morning rush hour. I have had to let two trains go because just cant get on as they are so packed you cantt get on. 8.17 and 8.28 am 4 carriages. Its ridiculous and dangerous. Why not put on more carriages? Do something about it… Read Full Review

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★☆☆☆☆

“London Midland, Maggies dream turns into a nightmare.”

Written on: 16/11/2015 by 485Austin (1 review written)

Disinterested staff, lack of information why train is late or cancelled. For example, came back from Liverpool on 12/11/2015 got of at Rugeley Trent Valley,to catch 16/16pm connection to Rugeley Town. Looked up at info screen saying that this train was cancelled. Great we thought taxi or walk, but then the announcer came over the loudspeaker. (THE 16/16 TRAIN HAS BEEN CANCELLED FOR UNKNOWN REASONS), IF THEY DONT KNOW WHO DOES. Next day phoned up LM customer service to ask why train was… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 14/11/2015 by KoenDickey58 (1 review written)

When will London midland be replaced by another train service as they are now beyond a joke. Consistently late trains with reduced carrages running a rush out service from cannock to Birmingham. I cannot remember the last time I arrived at the station to find the train on time which is accepted as the norm. Poor rail conditions this morning the reason on a dry fog less morning with the weather at 10 degrees.seriously London midland atleast Mr turpin wore a mask… Read Full Review

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★☆☆☆☆

“ALWAYS OVERCROWDED”

Written on: 30/10/2015 by Paxton371 (1 review written)

UNRELIABLE, OVERCROWDED, TERRIBLE CUSTOMER SERVICE. REGULARLY CAN'T GET ON MY TRAIN DUE TO SEVERE OVERCROWDING. ON DAYS WHEN I CAN FORCE MY WAY ON I WISH I HADN'T. TERRIBLE… Read Full Review

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★☆☆☆☆

“Late or too few carriages ”

Written on: 23/10/2015 by Pallen1 (1 review written)

Stourbridge to Birmingham either late or too few carriages on a regular basis. Friday's in particular, why is this. Why run through the rush hour periods with less carriages? If you manage to get onto a train then standing room only on most occasions. Poor service. Won't recommend it to anyone… Read Full Review

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★☆☆☆☆

“Consistent lateness”

Written on: 21/10/2015 by Jonaswolfe1 (1 review written)

Like many I rely on this awful company's service to get to work. I regularly travel from Watford Junction to Northampton on the 6.53am Euston to Birmingham New Street service. It takes me 25 minutes to walk to the station so I leave around 6.20 so I leave myself time to relax. Today, like many other mornings, I arrived to find the service delayed by 12 minutes. No explanation, no apologies and, funnily enough, no refund due. Why? As London Midland offer a 30 minute plus delay factor for… Read Full Review

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★☆☆☆☆

“Incompetent and offensive staff”

Written on: 06/10/2015 by lilianyw (1 review written)

I traveled with my mother on a London Midland train from Euston to Stafford. Halfway through the journey, we had to move carriages because the train was splitting into two directions. I dropped my ticket during this move, but still had the receipt and the same-day return ticket. I explained this to the first member of staff that came to check tickets, who understood and said it was fine. A few stops later, another member of staff came to check tickets again. I explained again, but this time he… Read Full Review

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★☆☆☆☆

“Beneath contempt”

Written on: 13/08/2015 by Luis148 (1 review written)

Bunch of charlatans. I have had the dubious pleasure of travelling with this miserable excuse for a train company through no other choice since 2008 and am heartily sick of them...Hideously expensive, persistently late. Trains frequently cancelled due to inadequate staffing....How on earth is this deemed acceptable in the 21st century? If our government had any balls they would have stripped this shower of jokers of their franchise ages ago. Utterly pathetic… Read Full Review

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★☆☆☆☆

“not enough coaches”

Written on: 04/08/2015 by jo bass (1 review written)

Traveling from Birmingham to Trent valley just before evening rush hour in main school holidays. Not enough coaches and ended up standing for three quarters of the journey. A classic example of why I do not normally use public transport. Rip off service no consideration for customers… Read Full Review

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★☆☆☆☆

“No announcement when changing train platform”

Written on: 01/07/2015 by Han93 (1 review written)

Two weeks ago I was catching a London Midland Train. I arrived at the station in plenty of time and waited at the platform. With a couple of minutes before arrival the train changed platforms. There was no announcement, which led to a couple of others and I to miss our train. I then had to pay for another train ticket, as there was not another London Midland train for a little bit; it was a Sunday. Others were catching planes!… Read Full Review

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★★☆☆☆

“The service is just...”

Written on: 27/06/2015

London Midland. A service that tries to do good but just cant. I'm trying to cover most of what is said. One: First Class is twice the price and yet NO difference, you still get the cramped condition. Two. Its cheaper to travel by Virgin Trains. No, really: To travel to London to Milton Keynes by Midland is around £22, and yet on Virgin to get a RETURN its only £15, and it's faster. London Midland, sort out your service. That's not all, there staff is incompetent and just plain rude. I was… Read Full Review

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★☆☆☆☆

“Rude staff, use anyone else if you can”

Written on: 19/06/2015 by Bradleywb322 (1 review written)

Another day another rude and hostile encounter with their staff. After arriving late I got off the train to find 6 guards blocking the exit and shouting tickets. Showed ticket and was grabbed out of hand. She inspected it and then threw it back at me . As I bent down to pick my overpriced ticket from the ground I was told to move by another of their staff as I was blocking the exit. They are rude, speak in an unprofessional manner and try to pick a confrontation, I can only assume to be able… Read Full Review

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