Trans Pennine Express Reviews

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★☆☆☆☆
1.4 / 5
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Trans Pennine Express

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Latest Reviews

★☆☆☆☆

“Dirty and Overcrowded”

Written on: 13/10/2014 by Jacsd (1 review written)

We booked tickets and seat reservations for liverpool to Malton for 24 people which more or less filled half a carriage, the train only had 3 carriages, seats did not have reserved tickets so we ended up sat seperate from each other, lots of people had to stand, why is there only 3 carriages on this popular route? The train was not cleaned from one journey to another, one toilet not in use the other toilet you could not use as overflowing, absolute disgrace when people pay good money to travel… Read Full Review

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★☆☆☆☆

“Non-existent customer service”

Written on: 09/10/2014 by Qwerty987 (1 review written)

The website is full of incorrect information. I did not receive my train tickets and the website advised to contact if not received after 5 working days. I tried webchat and the guy flat out refused to help. When I phoned they also refused to help until the day before I was due to travel which was extremely inconvenient for me. I made a complaint and the guy just said sorry and he hoped I got it sorted! I complained again and the next guy said I had been given incorrect information, but did not… Read Full Review

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★☆☆☆☆

“Awfull”

Written on: 01/10/2014 by mgCullen1965 (1 review written)

Penrith to manchester,we booked seats online only to find out we were nowhere near each other could of understood if the train was busy ,no refreshments were available .......manchester to penrith no seats had been reserved ,was extremely busy,had to stand till Preston ,and standing room was limited.Horrid journey ....every time I've travelled with transpennine express it's been the same.always use virgin if at all possible… Read Full Review

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★☆☆☆☆

“the service sucks”

Written on: 17/09/2014 by BrookeKoch145 (1 review written)

i travel from huddersfield to leeds and back daily on there service and it is appalling .they allegedly put more coaches on recently but suddenly that has stopped and the trains are more congested than ever .they made them worse by cutting Dewsbury stops so that trains that stop at Dewsbury are now twice as busy .I get text alerts when there are problems and last month alone I had 28 texts there was a problem nearly every day .for the money they charge there service is a joke and something… Read Full Review

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★☆☆☆☆

“Really bad”

Written on: 08/09/2014

I travel on the First TransPennine Express WCML between Lockerbie, Glasgow, Manchester etc. I have learned my lesson and always pay extra for First Class so I can TRY to get a seat. Awful, lukewarm coffee and tea from a pump action flask and a biscuit or a long life sweet bun. Passengers sit in first class without even a standard class ticket and refuse to move. The train guard never appears so they are allowed to get away with it. The catering attendant plugged in her phone next to me and… Read Full Review

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★★★★☆

“First class”

Written on: 03/09/2014 by johnhey (1 review written)

We travelled from Preston to Penrith recently - First Class. We were met at the door by a young man who took our cases in and stored them. He then served us our refreshments. He also helped us off at Penrith! Well done. The train was clean, with good tables and plenty of room… Read Full Review

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★☆☆☆☆

“1st class my *ss”

Written on: 23/08/2014 by Snow300 (1 review written)

To keep this objective I will compare First Transpennine Express to Virgin, with whom they share the West Cost Mainline which I travel every week. All comments relate to 1st class only, sorry. I'm a business traveller and I need to work. Prices - typically the same Comfort - Virgin is cosy and almost luxurious, aircon sometimes not set correctly but usually OK. TPE looks airy but is prone to extremes of cold or heat. Peace - TPE clanks, Virgin is mostly smooth and has quiet coaches. Space -… Read Full Review

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★☆☆☆☆

“A complete joke! Always late, busy and dirty”

Written on: 25/07/2014 by 193Cannon (1 review written)

After paying a ridiculous amount for monthly season tickets for nearly 2 years, I'm going back to driving. This 'service' is disgusting! Always late or cancelled. Always packed and they never make any effort to resolve this. If you think it'd be worse to drive... It isn't, believe me. Do not use Transpennine... Ever!!!… Read Full Review

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★☆☆☆☆

“terrible customer service, rude staff and dirty trains!”

Written on: 22/04/2014 by pablos111 (1 review written)

Leeds to Scarborough on Transpennine express. Rude staff and a conductor that speaks to customers like children. Boarded the train and "attempted" to purchase 2 return tickets for £53. I gave the conductor my card but the conductors machine broke. He agreed to inform his replacement conductor at our next stop so that I could pay him. The next conductor demended over £70 and refuted my claim that the previous conductor (who he said was a good friend of his) would have agreed the £53. He… Read Full Review

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★☆☆☆☆

“bad services lots of carry on at station broken down...”

Written on: 21/04/2014 by Cristian15 (1 review written)

i was of to scarborough from leeds and there was a broken down train on the line there was a train off to middelsborough infront of us and in front of that there was the broken down train we got on our train 20 min late we left leeds we had to go through castleford to just get to york they said on the way that people on carriyges a b and c were of to middelsborough and d e and f were of to scarborough they changed there mind 5 times we were the ones to get of we had reserved seats and had to… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 05/04/2014 by eyHenry67 (1 review written)

Don't bother. I paid £25 for 3 of us on top of the normal ticket price (for 1st class)and it was normally £70 more. What for? A bit more leg room, no refreshments at all and there were wine gums all over the floor that the staff just kicked under a seat. I suppose the cheaper price was due to the lack of refreshments but I'm guessing that generally we could expect to pay an extra £70 for one drink. Take a flask! Spend the extra money on something worthwhile… Read Full Review

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★☆☆☆☆

“No-one sells tickets on the train :@”

Written on: 22/02/2014 by Aaan (1 review written)

I was traveling from Cumbria to Manchester, I started my journey at a very small station with no facilities to purchase a ticket. Two hours on the train and there was no attendant selling tickets. As one can guess, a passenger cannot leave Manchester Piccadilly station without a ticket, so there was a really massive queue. Because my train arrived there about 15-20 minutes too late, I was desperately trying to deal with the TP attendants who were nothing but rude - they were not able to… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 04/02/2014

I purchased 2 tickets online the money was taken from my account but I did not recieve a confirmation e mail . Upon ringing them to get 1 I was told there was no record of the sale. I now have to buy 2 more tickets and am trying to get my money back. The bank told me it should be easy and gave me an authorisation code to give to them. No they want more. Bank statements etc. Do not book with this company. If they can take my money how can thee be no record of the sale. I have been passed from… Read Full Review

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★★★★☆

“Very good service ”

Written on: 09/01/2014

Travelled Manchester Airport to Edinburgh and return in December. Was very pleasantly surprised, very comfortable and ran on time. Will recommend to friends visiting UK… Read Full Review

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★☆☆☆☆

“Disgraceful first class service”

Written on: 08/01/2014

Travelled from Edinburgh to Preston from Hogmaney celebrations. We decided to travel first class and what an embarrassment, the compartment had been cleaned ,crisps and crumbs left sprawled over the seats and floor. The train had no heating and the passsengers wore extra clothing to keep warm. As for refreshments, what a farce, just a bottle of supermarket water doled out. Station announcements were non existent from the staff. So how where passengers expected to know what the next may be… Read Full Review

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★★★★★

“Great, Clean, Reliable, Freindly!”

Written on: 02/01/2014 by Lisztomania (3 reviews written)

I travel with this service regularly and find the carriages very clean and fresh, usually well air conditioned, the staff are professional and friendly and the trains are on time. There isn't many train services that make you think "thank god it's them" when the train rolls into the station, but thankfully, First Trans Pennine Express is one of them! Whenever I have the option of who to travel with, I always choose them, even if it adds time onto my journey!… Read Full Review

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★☆☆☆☆

“Frightening journey, absolute tinderbox”

Written on: 07/12/2013 by drakejn (2 reviews written)

Got on the train at Manchester Piccadilly to Lancaster. At Oxford Road a couple of passengers tried to force their way onto the already seriously overcrowded train - it was so overcrowded people started to panic. After swearing and shouting someone physically pushed the new passengers from the train back onto the platform and it started getting pretty nasty. This was 6pm and I really didn't think young children should have been exposed to this. I managed to also get off at Oxford road as I… Read Full Review

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★☆☆☆☆

“Terrible overcrowding on First TPE”

Written on: 01/12/2013 by WayOutWest (1 review written)

I only give TPE 1 star because it is not possible to give negative scores. I have used TPE services a few times in the past travelling from Carlisle to Preston. These services were often busy and I have had to stand a couple of times. This was inconvenient, but I usually took it as a sign of the increasing popularity of the railways. Unfortunately TPE have not noticed this trend. This weekend I used TPE as part of a journey from Carlisle to Manchester and back. Our booked journey involved… Read Full Review

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Spotter1's Response to WayOutWest's Review

Written on: 04/12/2013

I travel regular between Sheffield and Scunthorpe and very rarely get a seat.now I hear tpe in there wisdom have brought out a 2 for 1 ticket from 9th December which now makes me think I won,t get on the train at all.does this company ever listen to a word there customers say.
or may it be that there not interested in passengers and can only see pound signs as I believe they collect all the money for the discounted ticket offers they provide.

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★☆☆☆☆

“Late, overcrowded, dirty trains at rip-off prices”

Written on: 06/11/2013

I have the misfortune to regularly commute to Leeds on First Transpennine. FirstTranspennine are incapable of running on time -- they don't show up when they are supposed to show up or arrive at their destination on time. When staff are asked why trains is late, the response is generally an offhand 'Oh for the usual reason.' (If a train company has a 'usual reason' that it is late, that's a pretty good indicator of incompetence right there). So far this week, not one of my trains has been on… Read Full Review

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★☆☆☆☆

“Not a nice experience”

Written on: 27/10/2013

my daughter and I travelled from Manchester to Doncaster. Could not believe we were travelling first class! No drinks or refreshments and no sign of a train conductor! We were joined in the first class by about 6 youths who started fighting, banging the tables and swearing!!! They started switching lights off and one of them had a tube of shampoo which he poured everywhere!!! Quite honestly it was very frightening!!!!We could not wait to get off the train, We managed to take a few… Read Full Review

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