Trans Pennine Express Reviews

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★★☆☆☆
1.6 / 5
94
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Trans Pennine Express

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Latest Reviews

★★☆☆☆

“Poor experience”

Written on: 04/09/2017 by JMRM (1 review written)

We booked first class tickets from Edinburgh. We were offered a coffee in paper cup and a biscuit. When asked later if we wanted anything from the trolley we were charged £1.10 for a packet of crisps. When we got to Preston the first class compartment was open to all. I would not recommend booking first class with TPexpress again. Very disappointing after travelling first class with Virgin Who offer a proper service… Read Full Review

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★★☆☆☆

“Let down”

Written on: 21/08/2017 by Munozip363 (1 review written)

After booking TPE to Edinburgh & travelling on the Virgin Train with excellent first class service, we returned on the TPE train from Edinburgh & were delayed due to a fault. We had been left waiting whilst cleaning took place so were very shocked to use the toilets soon after setting off & finding no toilet paper. We were promised the refreshment trolley "in 10 minutes" but were not far from home by the time it arrived. The staff were friendly & pleasant but the train was not as clean &… Read Full Review

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Nothappypersonage's Comment

Written on: 26/08/2017

I agree, Virgin East Coast 1st class is good, travelled on this service to Edinburgh. although I have to bring my own sandwiches and milk as I have dairy and wheat allergies.

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★★★★★

“Outstanding service”

Written on: 11/08/2017 by Vickyf25 (1 review written)

I bought tickets for Durham to York today 11/8/17. On return travel on the 16.08 train it was extremely busy and cramped. The catering/ trolley hostess was outstanding with her service accommodating all passengers wishes and ensuring passenger comfort. Unfortunately as we returned home the window of the train was struck by a brick from outside shattering the outer window. The hostess quickly came to ensure out party was ok and to alert the driver and offered refreshments to calm our nerves. I… Read Full Review

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★☆☆☆☆

“I booked seats!”

Written on: 01/08/2017 by Shaun300 (1 review written)

When I booked seats for health reasons I expected to get them. The not very bright "gentleman" who refused to leave the seats should have been moved by staff rather than locking themselves away. DISGRACEFUL company! No compensation? Hope you enjoy the campaign against your Transpennine Express… Read Full Review

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★★★★★

“Treated with respect”

Written on: 16/07/2017 by jodiehill (1 review written)

I had the wrong booking reference by my company and there was a problem with printing tickets, so by the time that was sorted my train had left. Staff put me on the next train and when I was greeted by the train ticket lady she said I had the wrong rail company for this train and that my ticket was useless. I explained what had happened and she gave me an upgrade to first class and a note to the next train conductor that said I had the right to be there. She treated me with total… Read Full Review

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★☆☆☆☆

“Disgusting company”

Written on: 22/06/2017 by 96Grantham (1 review written)

I booked tickets from York to Scarborough for two elderly friends using the Trainline App. Unlike every other time I'd done this we were not allocated seats. I went to the station to try to make seat reservations but was told that I'd inadvertently bought a "new type of ticket" recently introduced by the marketing department. Seat reservations were not allowed and the tickets were not refundable. So in order to guarantee seats for my friends who are in their 80s I had to waste money buying two… Read Full Review

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★☆☆☆☆

“Currently enduring 2 hour delay. No help. No information.”

Written on: 25/05/2017 by cfFrazier362 (1 review written)

It's 25th May, 2017. Been stuck at Leeds for two hours watching my train get cancelled, then the next cancelled, then delayed. There is nobody here. No explanation given, no food provided, no drinks offered. Lots of confused passengers on the platform. Nobody from transpennine gives a t055. I can't even obtain compensation as my company pays for the tickets. Just more of my life wasted by transpennine with no explanation as to why. If experience is anything to go by, I expect a three carriage… Read Full Review

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★☆☆☆☆

“Poor and dreadful Journey”

Written on: 08/05/2017 by glaucusvediovus (1 review written)

I left on the 20.25 Service from Stalybridge to Leeds(7/5/2017) I only travel first class; there was loud drunks being aggressive and insulting and one of them nearly hit a passenger in the First Classs Accommodation. I knocked on the Conductor's Cabin twice and told him to assist, he did nothing to help diffuse the situation nor was he bothered about passengers safety. What is the point in paying for First Class to have to put up with bad clientele? I then telephoned Transpennine Express not… Read Full Review

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★☆☆☆☆

“Train cold, late and no toilets”

Written on: 13/04/2017 by gordong (4 reviews written)

Travelled from Edinburgh to Manchester on the 24th Feb. Train was over 3hrs late, no heating and the toilet was out of service. Wás advised a full refund would be made. Filled out appropriate forms and sent photocopy of ticket. Still no refund!!!!! This is a disgusting way to treat customers… Read Full Review

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★☆☆☆☆

“What happens when things go wrong - is the acid test...”

Written on: 12/04/2017 by Enough-already (1 review written)

It's easy to treat customers well when you are taking their money - the acid test is what happens when hiccups occur. In February a Transpenine train journey I'd booked was cancelled at short notice. I completed the form given to me by station staff at Haymarket. It is now April. I have a loooooong list of customer service references - emails - even a letter containing bizzare stuff about ticket scans. Lots of the emails claim the company cares about my problem! What I still do not have is my… Read Full Review

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★☆☆☆☆

“Appalling!! disgusted ”

Written on: 04/04/2017 by Stephaniewarwick1995 (1 review written)

Booked advance tickets online Leeds to Middlesbrough. Me and my 3 year old. Got to the train station to be told I had to download some app to activate my ticket, my train had been cancelled, (someone tried to kill their self) not realy what my 3 year old wants to hear. Then had to get train to York and from York to Middlesbrough. Carrying heavy bags and with a toddler. Didn't get told my train had been cancelled till I got ther. Would of just got a refund but non refundable ticket apparently… Read Full Review

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★★★★★

“Lovely journey from Edinburgh to Carlisle”

Written on: 27/03/2017 by Jazlynn1971 (1 review written)

Really comfortable journey in 1st class that would (comparing the service ) leave Virgin trains flat on their faces . The staff were extremely efficient and friendly especially our steward who could not do enough for us . He was chatty and was pleased to be informing us about all the new trains and upgrades that are going to be available in the near future . The train wass on time 6-12 pm from Edinburgh -- so important when connections are involved . Would definitely use Transpennine again and… Read Full Review

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★★★☆☆

“How do you claim a refund?”

Written on: 01/03/2017 by Ximenao339 (1 review written)

I travelled on a train from edinburgh in November which was late. We were told we could claim a refund. I submitted a claim, followed it up with an e-mail and sent two letters to their Freepost address.Still received nothing… Read Full Review

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★☆☆☆☆

“Never Use Transpennine To Scotland Use Virgin”

Written on: 08/01/2017 by Young3 (1 review written)

I was travelling to Edinburgh From Manchester Picadilly on a one-off and it was at peak time the whole of the platform was full of passengers and we had reserved seats but it was so packed that we couldn't find them . we got to preston and you couldn't move it was lucky I was going to Edinburgh . On the way back I had to get a virgin train to preston and then change - the virgin train was fantastic - 5 star service… Read Full Review

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★☆☆☆☆

“Paid £30 to stand next to a toilet for 2 hours”

Written on: 24/12/2016 by 477Nunez (1 review written)

Dirty, smelly, overcrowded trains. Paid less for a first class virgin ticket on the same day! Daylight robbery!!… Read Full Review

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★☆☆☆☆

“Train Tickets”

Written on: 05/12/2016 by Stephen1234567 (1 review written)

Downloaded the app on the understanding that when purchasing a ticket I could use it as an e-ticket as the station I am departing from did not have a ticket machine to retrieve my ticket. When I bought it, it stated that I would still need to go to another station to pick up my ticket. I was planning to be dropped off at Church Fenton station which is two miles down my road. I am now in the crazy situation that I have to ask this person to divert to I think Garfoth station, 10 miles away to… Read Full Review

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★☆☆☆☆

“None gives a s4it that this is so bad”

Written on: 21/10/2016 by Jaydenx473 (1 review written)

I have emailed both the company and the department of transport many times about the commute between Huddersfield and Leeds. 6 carriages is just about ok but most days they send only 3. The only response is they are buying more trains in 2019. Wish I that job, just sit around on my arr!! while things are going to s4!! and plan to fix it in 3 years!! … Read Full Review

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★★☆☆☆

“aprehensive journey worrying about luggage”

Written on: 19/10/2016

travelled to Manchester airport from York train crowded no where to put a large heavy suitcase .same happened on journey back to York three weeks later how can you keep your eye on your suitcase when it cannot be near you .case to big and heavy to put in overhead luggage rack… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 27/09/2016 by Cristianc72 (1 review written)

A huge thank you to Conductor from York platform 11. After trouble getting to the platform and watching our train's doors close then depart he stepped in and talked us through the options. He then took the trouble to ensure we got the next train with a Back on Track ticket. He saved a lot of trouble time and expense after a genuine reason. Great customer service and a true credit to the railway as it should be. Thank you!… Read Full Review

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★☆☆☆☆

“The pits of TOC's”

Written on: 22/09/2016 by Rooneyej72 (1 review written)

Overcrowded and dangerous in terms of luggage left everywhere. A terrible experience - avoid these trains like the plague!… Read Full Review

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