Trans Pennine Express Reviews

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★★☆☆☆
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Trans Pennine Express

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Latest Reviews

★☆☆☆☆

“Poor and dreadful Journey”

Written on: 08/05/2017 by glaucusvediovus (1 review written)

I left on the 20.25 Service from Stalybridge to Leeds(7/5/2017) I only travel first class; there was loud drunks being aggressive and insulting and one of them nearly hit a passenger in the First Classs Accommodation. I knocked on the Conductor's Cabin twice and told him to assist, he did nothing to help diffuse the situation nor was he bothered about passengers safety. What is the point in paying for First Class to have to put up with bad clientele? I then telephoned Transpennine Express not… Read Full Review

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★☆☆☆☆

“Train cold, late and no toilets”

Written on: 13/04/2017 by gordong (4 reviews written)

Travelled from Edinburgh to Manchester on the 24th Feb. Train was over 3hrs late, no heating and the toilet was out of service. Wás advised a full refund would be made. Filled out appropriate forms and sent photocopy of ticket. Still no refund!!!!! This is a disgusting way to treat customers… Read Full Review

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★☆☆☆☆

“What happens when things go wrong - is the acid test...”

Written on: 12/04/2017 by Enough-already (1 review written)

It's easy to treat customers well when you are taking their money - the acid test is what happens when hiccups occur. In February a Transpenine train journey I'd booked was cancelled at short notice. I completed the form given to me by station staff at Haymarket. It is now April. I have a loooooong list of customer service references - emails - even a letter containing bizzare stuff about ticket scans. Lots of the emails claim the company cares about my problem! What I still do not have is my… Read Full Review

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★☆☆☆☆

“Appalling!! disgusted ”

Written on: 04/04/2017 by Stephaniewarwick1995 (1 review written)

Booked advance tickets online Leeds to Middlesbrough. Me and my 3 year old. Got to the train station to be told I had to download some app to activate my ticket, my train had been cancelled, (someone tried to kill their self) not realy what my 3 year old wants to hear. Then had to get train to York and from York to Middlesbrough. Carrying heavy bags and with a toddler. Didn't get told my train had been cancelled till I got ther. Would of just got a refund but non refundable ticket apparently… Read Full Review

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★★★★★

“Lovely journey from Edinburgh to Carlisle”

Written on: 27/03/2017 by Jazlynn1971 (1 review written)

Really comfortable journey in 1st class that would (comparing the service ) leave Virgin trains flat on their faces . The staff were extremely efficient and friendly especially our steward who could not do enough for us . He was chatty and was pleased to be informing us about all the new trains and upgrades that are going to be available in the near future . The train wass on time 6-12 pm from Edinburgh -- so important when connections are involved . Would definitely use Transpennine again and… Read Full Review

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★★★☆☆

“How do you claim a refund?”

Written on: 01/03/2017 by Ximenao339 (1 review written)

I travelled on a train from edinburgh in November which was late. We were told we could claim a refund. I submitted a claim, followed it up with an e-mail and sent two letters to their Freepost address.Still received nothing… Read Full Review

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★☆☆☆☆

“Never Use Transpennine To Scotland Use Virgin”

Written on: 08/01/2017 by Young3 (1 review written)

I was travelling to Edinburgh From Manchester Picadilly on a one-off and it was at peak time the whole of the platform was full of passengers and we had reserved seats but it was so packed that we couldn't find them . we got to preston and you couldn't move it was lucky I was going to Edinburgh . On the way back I had to get a virgin train to preston and then change - the virgin train was fantastic - 5 star service… Read Full Review

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★☆☆☆☆

“Paid £30 to stand next to a toilet for 2 hours”

Written on: 24/12/2016 by 477Nunez (1 review written)

Dirty, smelly, overcrowded trains. Paid less for a first class virgin ticket on the same day! Daylight robbery!!… Read Full Review

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★☆☆☆☆

“Train Tickets”

Written on: 05/12/2016 by Stephen1234567 (1 review written)

Downloaded the app on the understanding that when purchasing a ticket I could use it as an e-ticket as the station I am departing from did not have a ticket machine to retrieve my ticket. When I bought it, it stated that I would still need to go to another station to pick up my ticket. I was planning to be dropped off at Church Fenton station which is two miles down my road. I am now in the crazy situation that I have to ask this person to divert to I think Garfoth station, 10 miles away to… Read Full Review

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★☆☆☆☆

“None gives a s4it that this is so bad”

Written on: 21/10/2016 by Jaydenx473 (1 review written)

I have emailed both the company and the department of transport many times about the commute between Huddersfield and Leeds. 6 carriages is just about ok but most days they send only 3. The only response is they are buying more trains in 2019. Wish I that job, just sit around on my arr!! while things are going to s4!! and plan to fix it in 3 years!! … Read Full Review

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★★☆☆☆

“aprehensive journey worrying about luggage”

Written on: 19/10/2016

travelled to Manchester airport from York train crowded no where to put a large heavy suitcase .same happened on journey back to York three weeks later how can you keep your eye on your suitcase when it cannot be near you .case to big and heavy to put in overhead luggage rack… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 27/09/2016 by Cristianc72 (1 review written)

A huge thank you to Conductor from York platform 11. After trouble getting to the platform and watching our train's doors close then depart he stepped in and talked us through the options. He then took the trouble to ensure we got the next train with a Back on Track ticket. He saved a lot of trouble time and expense after a genuine reason. Great customer service and a true credit to the railway as it should be. Thank you!… Read Full Review

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★☆☆☆☆

“The pits of TOC's”

Written on: 22/09/2016 by Rooneyej72 (1 review written)

Overcrowded and dangerous in terms of luggage left everywhere. A terrible experience - avoid these trains like the plague!… Read Full Review

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★★★★★

“Nothing was too much for this lady conductor ”

Written on: 10/09/2016 by MarinBender (1 review written)

Got the 18 08 from Lockerbie to Manchester airport the lady conductor was the most helpful I've ever came across , heard her advising a lady with a baby about getting hot water for baby bottles and best toilet to change babies in didn't catch her name but 10/10 for her cheeriness. … Read Full Review

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★★☆☆☆

“Overcrowded and out of order toilets”

Written on: 28/08/2016 by BrennenWilkinson (1 review written)

Traveled from Manchester to Lancaster last week. Found the carriages old but what is more there not enough of them for the amount of people that use this service. The trains both ways were overcrowded and if you have not got booked set then expect to stand, pretty disgusting when you consider the price of a ticket. What is more do not expect a working toilet on the train. We were travelling on a train which had all toilets out of order, disgusting in this day. This service to Manchester airport… Read Full Review

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★★★★☆

“lovely cheerful staff”

Written on: 25/08/2016 by JanRD (1 review written)

wanted to thank the lovely train staff on the busy 20.14 Edinburgh to Manchester Airport train last night for their cheerfulness and professionalism in the face of a very full train. The in-train service was first rate and cheered-up potentially tired and weary passengers heading home from Edinburgh events. They attended to passengers who were finding it difficult to get seats as not reserved and checked that everyone was comfortable and had food and drink and chatted in an engaging way to… Read Full Review

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★★☆☆☆

“Shocking in this day and age......”

Written on: 18/08/2016 by usMay348 (1 review written)

York to Scarborough has been a nightmare my husband not in good health we've been few times this summer and every time standing room only shocking treatment like sardines couldn't get any worse! Took grandson last week never again poor little mite wet himself because we couldn't get to toilet, and they got cheek to to charge full price they should cut price if you have to stand sort it out put more carriages on during holiday time… Read Full Review

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★☆☆☆☆

“always standing room only”

Written on: 04/08/2016 by myBeck463 (1 review written)

Travelling to York on Saturday the train only had three carriages and it was standing room only it was that full that we were down the isle swaying over people sat down completely unacceptable. Saturday is a busy day for York and including all the hen and stag parties on the train why oh why are there not more carriages if you were infirm or elderly you had no chance. This is the third time this year I have had to stand going to York from Northallerton bad service and not enough foresight… Read Full Review

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★☆☆☆☆

“do not use ever worst experiance ever”

Written on: 28/06/2016 by Alonzo270 (1 review written)

We booked 1st class to come up from Manchester airport to Edinburgh the train was cancelled at the last minute we had to take a train from Manchester airport to Piccadilly then another train to Preston then a 45 minute wait in Preston to get a Virgin train to bring us home after an all night flight the very last thing you need on contacting Transpenn we were told they can do nothing and sorry,not really what you want to hear after all that please do not use them pay a little extra and travel… Read Full Review

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★☆☆☆☆

“Native Indian burial ground”

Written on: 17/06/2016 by 178Wilson (1 review written)

'A new low among badly performing train operators'. TPE trains are too crowded, never have a pleasant atmosphere and are often late. TPE is reliably unreliable, chugging into the seventh circle of hell overseen by 'jobsworth' ticket inspectors for whom everything is a problem or too much trouble… Read Full Review

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