Trans Pennine Express Reviews

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★★☆☆☆
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Trans Pennine Express

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Latest Reviews

★☆☆☆☆

“Train Tickets”

Written on: 05/12/2016 by Stephen1234567 (1 review written)

Downloaded the app on the understanding that when purchasing a ticket I could use it as an e-ticket as the station I am departing from did not have a ticket machine to retrieve my ticket. When I bought it, it stated that I would still need to go to another station to pick up my ticket. I was planning to be dropped off at Church Fenton station which is two miles down my road. I am now in the crazy situation that I have to ask this person to divert to I think Garfoth station, 10 miles away to… Read Full Review

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★☆☆☆☆

“None gives a s4it that this is so bad”

Written on: 21/10/2016 by Jaydenx473 (1 review written)

I have emailed both the company and the department of transport many times about the commute between Huddersfield and Leeds. 6 carriages is just about ok but most days they send only 3. The only response is they are buying more trains in 2019. Wish I that job, just sit around on my arr!! while things are going to s4!! and plan to fix it in 3 years!! … Read Full Review

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★★☆☆☆

“aprehensive journey worrying about luggage”

Written on: 19/10/2016

travelled to Manchester airport from York train crowded no where to put a large heavy suitcase .same happened on journey back to York three weeks later how can you keep your eye on your suitcase when it cannot be near you .case to big and heavy to put in overhead luggage rack… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 27/09/2016 by Cristianc72 (1 review written)

A huge thank you to Conductor from York platform 11. After trouble getting to the platform and watching our train's doors close then depart he stepped in and talked us through the options. He then took the trouble to ensure we got the next train with a Back on Track ticket. He saved a lot of trouble time and expense after a genuine reason. Great customer service and a true credit to the railway as it should be. Thank you!… Read Full Review

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★☆☆☆☆

“The pits of TOC's”

Written on: 22/09/2016 by Rooneyej72 (1 review written)

Overcrowded and dangerous in terms of luggage left everywhere. A terrible experience - avoid these trains like the plague!… Read Full Review

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★★★★★

“Nothing was too much for this lady conductor ”

Written on: 10/09/2016 by MarinBender (1 review written)

Got the 18 08 from Lockerbie to Manchester airport the lady conductor was the most helpful I've ever came across , heard her advising a lady with a baby about getting hot water for baby bottles and best toilet to change babies in didn't catch her name but 10/10 for her cheeriness. … Read Full Review

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★★☆☆☆

“Overcrowded and out of order toilets”

Written on: 28/08/2016 by BrennenWilkinson (1 review written)

Traveled from Manchester to Lancaster last week. Found the carriages old but what is more there not enough of them for the amount of people that use this service. The trains both ways were overcrowded and if you have not got booked set then expect to stand, pretty disgusting when you consider the price of a ticket. What is more do not expect a working toilet on the train. We were travelling on a train which had all toilets out of order, disgusting in this day. This service to Manchester airport… Read Full Review

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★★★★☆

“lovely cheerful staff”

Written on: 25/08/2016 by JanRD (1 review written)

wanted to thank the lovely train staff on the busy 20.14 Edinburgh to Manchester Airport train last night for their cheerfulness and professionalism in the face of a very full train. The in-train service was first rate and cheered-up potentially tired and weary passengers heading home from Edinburgh events. They attended to passengers who were finding it difficult to get seats as not reserved and checked that everyone was comfortable and had food and drink and chatted in an engaging way to… Read Full Review

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★★☆☆☆

“Shocking in this day and age......”

Written on: 18/08/2016 by usMay348 (1 review written)

York to Scarborough has been a nightmare my husband not in good health we've been few times this summer and every time standing room only shocking treatment like sardines couldn't get any worse! Took grandson last week never again poor little mite wet himself because we couldn't get to toilet, and they got cheek to to charge full price they should cut price if you have to stand sort it out put more carriages on during holiday time… Read Full Review

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★☆☆☆☆

“always standing room only”

Written on: 04/08/2016 by myBeck463 (1 review written)

Travelling to York on Saturday the train only had three carriages and it was standing room only it was that full that we were down the isle swaying over people sat down completely unacceptable. Saturday is a busy day for York and including all the hen and stag parties on the train why oh why are there not more carriages if you were infirm or elderly you had no chance. This is the third time this year I have had to stand going to York from Northallerton bad service and not enough foresight… Read Full Review

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★☆☆☆☆

“do not use ever worst experiance ever”

Written on: 28/06/2016 by Alonzo270 (1 review written)

We booked 1st class to come up from Manchester airport to Edinburgh the train was cancelled at the last minute we had to take a train from Manchester airport to Piccadilly then another train to Preston then a 45 minute wait in Preston to get a Virgin train to bring us home after an all night flight the very last thing you need on contacting Transpenn we were told they can do nothing and sorry,not really what you want to hear after all that please do not use them pay a little extra and travel… Read Full Review

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★☆☆☆☆

“Native Indian burial ground”

Written on: 17/06/2016 by 178Wilson (1 review written)

'A new low among badly performing train operators'. TPE trains are too crowded, never have a pleasant atmosphere and are often late. TPE is reliably unreliable, chugging into the seventh circle of hell overseen by 'jobsworth' ticket inspectors for whom everything is a problem or too much trouble… Read Full Review

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★☆☆☆☆

“Terrible Train Company”

Written on: 15/06/2016 by CassieKent135 (1 review written)

I've always had problems when travelling with Transpenine Trains, they are always late and terribly overcrowded. I booked my last journey with this company on their own website, the payment was instantly taken from my account. I received no confirmation email and there was no record of my tickets to collect. I called the helpline and they told me I had to prove the money had been taken from my account and buy the tickets again. The helpline proved to be very unhelpful and I lost my advance… Read Full Review

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★★★★★

“Lovely relaxing trip”

Written on: 30/05/2016

I have never travelled on my own before so was slightly nervous. I was travelling from liverpool to sheffield. The train going was on time, the trolley lady was lovely and had a nice cup of tea. On my return the train was on time again and the staff helpful and polite. I had a great time sitting back and listening to my irish music on my ipod. It was the most peace I,v had in years! I couldn't fault my train journey it was perfect thankyou… Read Full Review

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★☆☆☆☆

“No drinks available on two hours train journey ”

Written on: 08/05/2016 by Mariah335 (1 review written)

Got on train at Thornaby was told there was trolley coming on at York. I waited and no drinks trolley for entire journey with child. Utterly unacceptable service. Like a cattle wagon unable to drink fluids is ridiculous… Read Full Review

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★★★★★

“all good best train trip ever”

Written on: 06/05/2016 by MariyahReid380 (1 review written)

Booked first class clean comfortable seats polite service drinks snacks train rides so quiet and smooth and punctual the… Read Full Review

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★☆☆☆☆

“Commuted from Newcastle to Manchester back in October...”

Written on: 06/01/2016 by ColinChoate (1 review written)

Commuted from Newcastle to Manchester back in October and I have to say, the journey was absolutely dreadful. There was a 10 minute delay in letting us board the train and once we set off, 10 minutes into the journey the train broke down before we even reached Durham (baring in mind on Virgin East Coast trains it takes about 15 minutes to get to Durham, and on this particular journey, it took 40 minutes) and we were stuck there for a good 30 minutes, which meant that we didn't arrive at our… Read Full Review

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★☆☆☆☆

“LATE LATE LATE ALWAYS ***** LATE”

Written on: 21/12/2015

It would be such a nice Christmas present if I never had to use one of your trains again. I am so fed up of wasting hours and hours each month waiting for your late trains. Darlington to Newcastle 7.45am averages 10!!! minutes late every day. More than 20 today. You are plainly incapable of running this service on time so it should be re-timetabled. Overall the service to Newcastle is dreadful in the mornings - too few trains and all very slow… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 03/12/2015 by 305Matthews (1 review written)

late trains, cold trains (drivers get bonus to save fuel so engines switched off)overcrowded and cancelled trains, new franchise is due for the sake of the millions of travelers please dont give it to first group… Read Full Review

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★☆☆☆☆

“Overcrowded trains = Perverts paradise”

Written on: 19/11/2015 by Frankh123 (1 review written)

Perverts who get on during the rush hour seem to enjoy using this service as people are packed like sardines. Men and women need to watch out for straying hands. Station staff couldn't care less… Read Full Review

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