Trans Pennine Express Reviews

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Trans Pennine Express

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Latest Reviews

★★☆☆☆

“Smelly Cattle Truck”

Written on: 15/08/2015 by BoDowney226 (1 review written)

Edinburgh to Preston (12.8.2013) - only seats available were the drop downs (next to the toilet area). Children sitting on the floor. One family, with 3 children could only access one seat. These are new Siemens electric 4-car units and yet the toilets open directly into the passenger area - unhygienic surely? Staff customer skills: NIL. Travelled to Edinburgh in the morning, with Virgin - travel experience contrast unbelievable, like night and day. Do not take a TPExpress service if you… Read Full Review

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★☆☆☆☆

“customers dont matter.”

Written on: 09/08/2015 by hfYork253 (1 review written)

on saturday i went from middlesbrough to thirsk . was were the train started from so i thought we would of got a seat.All the seats were reserved so we and the rest of the people who got on at various srtations had to stand if they hadnt reserved a seat. you would of thought they might of put an extra train or carriage on when they had pre booked the train. Then coming back they took the trains to middlesbrough off due to unforseen circumstances . I had to pay for a taxi back home £80 and… Read Full Review

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★☆☆☆☆

“Transpennine using pacer trains”

Written on: 06/06/2015 by EmmanuelDaugherty (1 review written)

Transpennine, which has always given a disappointing service, is now using old stock pacer trains to Blackpool North (from manchester airport), and they have even reduced the number of carriages available on their already overcrowded trains on my evening commute. They are a greedy profit obsessed company who have no problems cramming people in hot overcrowded stuffy filthy cheap Pacer trains, and renting the bare minimum number of carriages that they can get away with and ripping off… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 05/06/2015 by Jbmorley (1 review written)

2 trains of mine cancelled in less than a month and both times I was crammed on a different train but the latest time I was with my 4 year old son and we had to stand from Liverpool to Leeds. Spoken to very rudely by a member of staff as well, absolute disgrace!… Read Full Review

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★☆☆☆☆

“Late, no food, no wifi, crowded”

Written on: 18/05/2015 by KaitlynnMcIntyre (1 review written)

Why do they think no-one wants food on a 6-9.30 pm journey. No food going, none coming back. No wi-fi- unbelievable. Female conductor very helpful as train late and people worried about missing connections. If I had a choice of train company I wouldn't be using this one… Read Full Review

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★☆☆☆☆

“cattle truck”

Written on: 18/05/2015 by 314Shoemaker (1 review written)

The 0939 airport express from Carnforth to Manchester Airport once again terminated well short of destination, this time at Preston. The replacement service which was an Edinburgh to Airport train was severely overcrowded and it was standing room only in the so called first class. There was no announcement of downgrading the service. The refreshment trolley never made a show either. Todays conditions would not have been out of place going to a camp in Poland in the 1940's. Overall a truly… Read Full Review

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★☆☆☆☆

“You must have to work hard to be that rubbish”

Written on: 30/03/2015 by Geggiboy2000 (1 review written)

45 minutes trying to book a train ticket by phone. I only used the phone because I lost the will on the website. I can't even begin to explain how rubbish they are. I am now in Therapy. I could have walked from my house to a Station dragging a dead whale quicker. Somebody in management who has a clue or cares can borrow my backbone… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 27/03/2015 by Jimmy287 (1 review written)

The trip was a present for my husband 1st class to Inverness from Preston What a ripe off this is, what do you get for 1st class a) Tee/coffee and biscuit in a paper cup nothing to eat (6hr journey)We were told you can buy a sandwich for £3 but they did not have any, the attendants words were "we need them for the way back you will need to get one at Edinburgh and do not get onto me about it take it up with the train company" We only had 10mins turn round time so unable to get anything.Coming… Read Full Review

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★☆☆☆☆

“Late,late LATE! ”

Written on: 11/03/2015 by Nataliau74 (1 review written)

The 2nd leg of my daily commute (return journey) involves swapping at Leeds and getting on a TPE to Garforth. The train is literally never on time. A few minutes here and there is understandable but I'm talking 5-10 minutes. The joke of it is, I once boarded a train that was on time because the TPE was running so late and we all had to sit and wait until the TPE arrived and departed as it had "priority". Pathetic! Every minute counts when you're commuting and TPE just arnt reliable… Read Full Review

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★☆☆☆☆

“The Absolute Worst”

Written on: 11/03/2015 by Hancock103 (1 review written)

Late, slow, overcrowded, dirty trains with uncomfortable seats. No Wi-Fi whatsoever, only 2 charging sockets per table and none at all on regular seats so good luck getting any work done. Obscenely expensive tickets that often won't get you a seat amongst other commuters or the loud drunks who use the trains from 5pm Friday through to early Sunday morning. App doesn't offer season passes and the only rewards system is Nectar points that accrue at such a miserly rate as to actually be insulting… Read Full Review

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★☆☆☆☆

“never reliable”

Written on: 04/03/2015 by Esmeraldai113 (1 review written)

All of the trains I get are nearly always one the following: Late Overcrowded Stuck behind another train Track problems Least the conductors are nice, shame they have to be the bearers of constant bad news. They must develop a talent for it after working for transpennine… Read Full Review

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★☆☆☆☆

“Late and overcrowded ”

Written on: 23/02/2015 by TimB99 (1 review written)

From Stalybridge 8:50am Late, overcrowded and therefore miserable journey. Next two trains were also announced as late. More coaches and timeliness required. Nothing like the adverts and reminded why I usually use my car… Read Full Review

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★★★★★

“A Really Pleasant Service!”

Written on: 23/02/2015 by chriskinsman.997 (1 review written)

I recently use First TPE to get to Manchester Airport and back but using different routes. The first route I took was the longest arguably and it was Carlisle-Manchester Aiport. This route was very nice as the conductors were kind and helpful to other passengers, there was a member of staff selling refreshments and the trains were amazing. They were comfortable, handled well around corners and were quiet in any part of the train. This journey got me nice and early to my flight. The way back I… Read Full Review

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★☆☆☆☆

“Garbage”

Written on: 08/02/2015 by TransPennineareawaste (1 review written)

Do not try to book on the website you will open a vein before you arrange a journey. On the website the journey is not important, your address and card details have preference, this is before you can tell if it is possible to book a journey… Read Full Review

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★☆☆☆☆

“A new saying ”

Written on: 18/01/2015

"You are as unreliable as transpennine express" Alwaysssssssssssssss late trains are old old old Regularity every 45 min or 1hr...You can either get somewhere too early or very late worst service; I have no idea why they are still in service … Read Full Review

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★☆☆☆☆

“Trying to be something they are not!”

Written on: 14/12/2014 by Violet165 (1 review written)

A company who's management are so incompetent,they have no clue about how to run a railway,nearly all of the management have never worked in the frontline on the railway… Read Full Review

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★☆☆☆☆

“Late, dirty, overcrowded, expensive trains.”

Written on: 08/12/2014 by Ellisif1959 (1 review written)

During the rush hour from Bolton to Manchester they are very uncomfortably overcrowded and people sometimes cannot get on the train due to overcrowding. Its disgusting to start the day that way being pressed up against other people. They are still overcrowded during evening offpeak hours too. This company operates an absolute minimum number of trains and carriages to minimise their costs, rather like Northern do. They are a disgrace and the cost of the season ticket is not worth it… Read Full Review

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★☆☆☆☆

“Late Trains are Normal”

Written on: 08/11/2014 by SelenaGoodman (1 review written)

I use the Barrow line almost every day and almost every day the train is late or cancelled. I have just tried to catch one from Cark to Ulverston (one stop) and not only was it late it but didn't bother stopping at the station either. Perhaps TPE wanted to make up lost time by not picking up passengers? This line is terrible. Apart from the above the electronic signs give out incorrect information - if they keep on saying "2 minutes late" the chances are the train has been cancelled, but you'll… Read Full Review

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★☆☆☆☆

“Dirty and Overcrowded”

Written on: 13/10/2014 by Jacsd (1 review written)

We booked tickets and seat reservations for liverpool to Malton for 24 people which more or less filled half a carriage, the train only had 3 carriages, seats did not have reserved tickets so we ended up sat seperate from each other, lots of people had to stand, why is there only 3 carriages on this popular route? The train was not cleaned from one journey to another, one toilet not in use the other toilet you could not use as overflowing, absolute disgrace when people pay good money to travel… Read Full Review

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★☆☆☆☆

“Non-existent customer service”

Written on: 09/10/2014 by Qwerty987 (1 review written)

The website is full of incorrect information. I did not receive my train tickets and the website advised to contact if not received after 5 working days. I tried webchat and the guy flat out refused to help. When I phoned they also refused to help until the day before I was due to travel which was extremely inconvenient for me. I made a complaint and the guy just said sorry and he hoped I got it sorted! I complained again and the next guy said I had been given incorrect information, but did not… Read Full Review

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