Trans Pennine Express Reviews

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Trans Pennine Express

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Latest Reviews

★☆☆☆☆

“Commuted from Newcastle to Manchester back in October...”

Written on: 06/01/2016 by ColinChoate (1 review written)

Commuted from Newcastle to Manchester back in October and I have to say, the journey was absolutely dreadful. There was a 10 minute delay in letting us board the train and once we set off, 10 minutes into the journey the train broke down before we even reached Durham (baring in mind on Virgin East Coast trains it takes about 15 minutes to get to Durham, and on this particular journey, it took 40 minutes) and we were stuck there for a good 30 minutes, which meant that we didn't arrive at our… Read Full Review

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★☆☆☆☆

“LATE LATE LATE ALWAYS ***** LATE”

Written on: 21/12/2015

It would be such a nice Christmas present if I never had to use one of your trains again. I am so fed up of wasting hours and hours each month waiting for your late trains. Darlington to Newcastle 7.45am averages 10!!! minutes late every day. More than 20 today. You are plainly incapable of running this service on time so it should be re-timetabled. Overall the service to Newcastle is dreadful in the mornings - too few trains and all very slow… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 03/12/2015 by 305Matthews (1 review written)

late trains, cold trains (drivers get bonus to save fuel so engines switched off)overcrowded and cancelled trains, new franchise is due for the sake of the millions of travelers please dont give it to first group… Read Full Review

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★☆☆☆☆

“Overcrowded trains = Perverts paradise”

Written on: 19/11/2015 by Frankh123 (1 review written)

Perverts who get on during the rush hour seem to enjoy using this service as people are packed like sardines. Men and women need to watch out for straying hands. Station staff couldn't care less… Read Full Review

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★☆☆☆☆

“Shocking Customer Service. Dreading our journey!”

Written on: 19/11/2015 by KarlyPruitt187 (1 review written)

Several problems with booking and mention of possible engineering work on our travel date. Called for refund and was told they can't refund me as I have advance tickets. Several calls and emails, massive waste of my time. Really not looking forward to travelling with this company, especially after reading all these other reviews. Shambles!… Read Full Review

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★☆☆☆☆

“Every Train is late, always”

Written on: 05/11/2015

I'm unfortunate enough to have to commute on TPE trains from Leeds to Manchester. I would estimate that they are late over 90% of the time. The poor staff are miserable, no doubt due to bearing the brunt of complaints from disgruntled customers. I'm sure they're treated even worse than TPE's customers, if that is even possible. The best advice I could give anybody travelling on one of these peasant wagons at peak times is to allow an extra 20 mins for the journey as it will be late and you will… Read Full Review

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★☆☆☆☆

“Frequently cancelled, phantom carriages, officious staff”

Written on: 04/11/2015 by Feud (1 review written)

I'm a frequent commuter on the inappropriately named Trans Pennine Express and other "train services" they offer. TP often cancel services because of "a lack of rolling stock", which is like a pub that doesn't stock up on enough beer to my simple mind -- except you can choose another pub and TP exercise a functional monopoly over the poor saps who are condemned to travel on their "service". Several times I have booked reservations only to find that "their was a technical problem with the… Read Full Review

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★☆☆☆☆

“First class service is terrible.”

Written on: 28/10/2015 by Gelly46 (2 reviews written)

Booked first class tickets to Edinburgh as wanted to guarantee our seats and thought would get a little bit extra service than standard. Boy was I wrong! They have a damn cheek calling it first class what a joke. Will not travel first class ever again with this company. Two hours into the journey we were offered a hot drink and a cookie! Fortunately, we had brought food and a bottle of wine with us to enjoy on the journey. Toilets were a disgrace as well. What more can I say...... Rubbish. As… Read Full Review

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★☆☆☆☆

“buying tickets online”

Written on: 26/10/2015

It is cheaper to buy tickets from the ticket office at your nearest station. Also, customer service did not comply with their customer charter… Read Full Review

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★★☆☆☆

“Uncomfortable and the first class offer is rubbish!”

Written on: 16/10/2015 by Peytone364 (1 review written)

Very uncomfortable. Lots of noise on the train, seats and tables were tiny and the seats so uncomfy. My behind was in pain by the end of it. We couldn't be bothered suffering the standard class seats on the way home so booked first class. They reserved seats near everyone else, too crowded with loads of empty unbooked seats so we took up seats there. Couldn't believe the poor cup of tea we got, oh, and a free cake. Start offering hot food in first class would greatly improve this service. If… Read Full Review

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★★★☆☆

“thank you Scunthorpe ticket office ”

Written on: 16/10/2015 by Galloway234 (1 review written)

i would like to thank the 2 ladies at Scunthorpe ticket office, who so helpful when my 08-08 train to Doncaster was cancelled this morning,i was on my way home to Scotland Lorna Laws… Read Full Review

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★☆☆☆☆

“Trans Pennine Booze Train!”

Written on: 04/10/2015 by Driscoll426 (1 review written)

Travelled Newcastle to Liverpool. The two journeys were horrible. On the way down (15.08) we were sat next to a stag party. I was shocked how much alcohol was drank leading to bad language. A number of other passengers came on board with carrier bags full of alcohol. However this was tame to our return journey. We got on the 17.52 Trans Pennine express at Manchester and the carriage was full of drunken NCFC fans. The language was absolutely disgusting. They were loud singing awful chants… Read Full Review

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★☆☆☆☆

“Like the 1970s never ended”

Written on: 04/10/2015

Travelling on TPE is like going back to my childhood, one of three day weeks, power cuts and endless strikes .... late, slow, unreliable, phantom carriages that "failed" somewhere (I often have visions of their heroic deaths in Mordor or getting lost in Timbuktu. Most of their staff couldn't win a battle of wills with a used teabag, and instead of arriving at Preston or Carlisle, one half expects to hear an announcement for Belsen, or the abattoir (or Stoke, whichever is worse). Avoid. Fly… Read Full Review

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★★☆☆☆

“Smelly Cattle Truck”

Written on: 15/08/2015 by BoDowney226 (1 review written)

Edinburgh to Preston (12.8.2013) - only seats available were the drop downs (next to the toilet area). Children sitting on the floor. One family, with 3 children could only access one seat. These are new Siemens electric 4-car units and yet the toilets open directly into the passenger area - unhygienic surely? Staff customer skills: NIL. Travelled to Edinburgh in the morning, with Virgin - travel experience contrast unbelievable, like night and day. Do not take a TPExpress service if you… Read Full Review

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★☆☆☆☆

“customers dont matter.”

Written on: 09/08/2015 by hfYork253 (1 review written)

on saturday i went from middlesbrough to thirsk . was were the train started from so i thought we would of got a seat.All the seats were reserved so we and the rest of the people who got on at various srtations had to stand if they hadnt reserved a seat. you would of thought they might of put an extra train or carriage on when they had pre booked the train. Then coming back they took the trains to middlesbrough off due to unforseen circumstances . I had to pay for a taxi back home £80 and… Read Full Review

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★☆☆☆☆

“Transpennine using pacer trains”

Written on: 06/06/2015 by EmmanuelDaugherty (1 review written)

Transpennine, which has always given a disappointing service, is now using old stock pacer trains to Blackpool North (from manchester airport), and they have even reduced the number of carriages available on their already overcrowded trains on my evening commute. They are a greedy profit obsessed company who have no problems cramming people in hot overcrowded stuffy filthy cheap Pacer trains, and renting the bare minimum number of carriages that they can get away with and ripping off… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 05/06/2015 by Jbmorley (1 review written)

2 trains of mine cancelled in less than a month and both times I was crammed on a different train but the latest time I was with my 4 year old son and we had to stand from Liverpool to Leeds. Spoken to very rudely by a member of staff as well, absolute disgrace!… Read Full Review

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★☆☆☆☆

“Late, no food, no wifi, crowded”

Written on: 18/05/2015 by KaitlynnMcIntyre (1 review written)

Why do they think no-one wants food on a 6-9.30 pm journey. No food going, none coming back. No wi-fi- unbelievable. Female conductor very helpful as train late and people worried about missing connections. If I had a choice of train company I wouldn't be using this one… Read Full Review

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★☆☆☆☆

“cattle truck”

Written on: 18/05/2015 by 314Shoemaker (1 review written)

The 0939 airport express from Carnforth to Manchester Airport once again terminated well short of destination, this time at Preston. The replacement service which was an Edinburgh to Airport train was severely overcrowded and it was standing room only in the so called first class. There was no announcement of downgrading the service. The refreshment trolley never made a show either. Todays conditions would not have been out of place going to a camp in Poland in the 1940's. Overall a truly… Read Full Review

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★☆☆☆☆

“You must have to work hard to be that rubbish”

Written on: 30/03/2015 by Geggiboy2000 (1 review written)

45 minutes trying to book a train ticket by phone. I only used the phone because I lost the will on the website. I can't even begin to explain how rubbish they are. I am now in Therapy. I could have walked from my house to a Station dragging a dead whale quicker. Somebody in management who has a clue or cares can borrow my backbone… Read Full Review

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