Trans Pennine Express Reviews

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★☆☆☆☆
1.4 / 5
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Trans Pennine Express

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Latest Reviews

★☆☆☆☆

“terrible customer service, rude staff and dirty trains!”

Written on: 22/04/2014 by pablos111 (1 review written)

Leeds to Scarborough on Transpennine express. Rude staff and a conductor that speaks to customers like children. Boarded the train and "attempted" to purchase 2 return tickets for £53. I gave the conductor my card but the conductors machine broke. He agreed to inform his replacement conductor at our next stop so that I could pay him. The next conductor demended over £70 and refuted my claim that the previous conductor (who he said was a good friend of his) would have agreed the £53. He… Read Full Review

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★☆☆☆☆

“bad services lots of carry on at station broken down...”

Written on: 21/04/2014 by Cristian15 (1 review written)

i was of to scarborough from leeds and there was a broken down train on the line there was a train off to middelsborough infront of us and in front of that there was the broken down train we got on our train 20 min late we left leeds we had to go through castleford to just get to york they said on the way that people on carriyges a b and c were of to middelsborough and d e and f were of to scarborough they changed there mind 5 times we were the ones to get of we had reserved seats and had to… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 05/04/2014 by eyHenry67 (1 review written)

Don't bother. I paid £25 for 3 of us on top of the normal ticket price (for 1st class)and it was normally £70 more. What for? A bit more leg room, no refreshments at all and there were wine gums all over the floor that the staff just kicked under a seat. I suppose the cheaper price was due to the lack of refreshments but I'm guessing that generally we could expect to pay an extra £70 for one drink. Take a flask! Spend the extra money on something worthwhile… Read Full Review

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★☆☆☆☆

“No-one sells tickets on the train :@”

Written on: 22/02/2014 by Aaan (1 review written)

I was traveling from Cumbria to Manchester, I started my journey at a very small station with no facilities to purchase a ticket. Two hours on the train and there was no attendant selling tickets. As one can guess, a passenger cannot leave Manchester Piccadilly station without a ticket, so there was a really massive queue. Because my train arrived there about 15-20 minutes too late, I was desperately trying to deal with the TP attendants who were nothing but rude - they were not able to… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 04/02/2014

I purchased 2 tickets online the money was taken from my account but I did not recieve a confirmation e mail . Upon ringing them to get 1 I was told there was no record of the sale. I now have to buy 2 more tickets and am trying to get my money back. The bank told me it should be easy and gave me an authorisation code to give to them. No they want more. Bank statements etc. Do not book with this company. If they can take my money how can thee be no record of the sale. I have been passed from… Read Full Review

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★★★★☆

“Very good service ”

Written on: 09/01/2014

Travelled Manchester Airport to Edinburgh and return in December. Was very pleasantly surprised, very comfortable and ran on time. Will recommend to friends visiting UK… Read Full Review

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★☆☆☆☆

“Disgraceful first class service”

Written on: 08/01/2014

Travelled from Edinburgh to Preston from Hogmaney celebrations. We decided to travel first class and what an embarrassment, the compartment had been cleaned ,crisps and crumbs left sprawled over the seats and floor. The train had no heating and the passsengers wore extra clothing to keep warm. As for refreshments, what a farce, just a bottle of supermarket water doled out. Station announcements were non existent from the staff. So how where passengers expected to know what the next may be… Read Full Review

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★★★★★

“Great, Clean, Reliable, Freindly!”

Written on: 02/01/2014 by Lisztomania (3 reviews written)

I travel with this service regularly and find the carriages very clean and fresh, usually well air conditioned, the staff are professional and friendly and the trains are on time. There isn't many train services that make you think "thank god it's them" when the train rolls into the station, but thankfully, First Trans Pennine Express is one of them! Whenever I have the option of who to travel with, I always choose them, even if it adds time onto my journey!… Read Full Review

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★☆☆☆☆

“Frightening journey, absolute tinderbox”

Written on: 07/12/2013 by drakejn (2 reviews written)

Got on the train at Manchester Piccadilly to Lancaster. At Oxford Road a couple of passengers tried to force their way onto the already seriously overcrowded train - it was so overcrowded people started to panic. After swearing and shouting someone physically pushed the new passengers from the train back onto the platform and it started getting pretty nasty. This was 6pm and I really didn't think young children should have been exposed to this. I managed to also get off at Oxford road as I… Read Full Review

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★☆☆☆☆

“Terrible overcrowding on First TPE”

Written on: 01/12/2013 by WayOutWest (1 review written)

I only give TPE 1 star because it is not possible to give negative scores. I have used TPE services a few times in the past travelling from Carlisle to Preston. These services were often busy and I have had to stand a couple of times. This was inconvenient, but I usually took it as a sign of the increasing popularity of the railways. Unfortunately TPE have not noticed this trend. This weekend I used TPE as part of a journey from Carlisle to Manchester and back. Our booked journey involved… Read Full Review

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Spotter1's Response to WayOutWest's Review

Written on: 04/12/2013

I travel regular between Sheffield and Scunthorpe and very rarely get a seat.now I hear tpe in there wisdom have brought out a 2 for 1 ticket from 9th December which now makes me think I won,t get on the train at all.does this company ever listen to a word there customers say.
or may it be that there not interested in passengers and can only see pound signs as I believe they collect all the money for the discounted ticket offers they provide.

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★☆☆☆☆

“Late, overcrowded, dirty trains at rip-off prices”

Written on: 06/11/2013

I have the misfortune to regularly commute to Leeds on First Transpennine. FirstTranspennine are incapable of running on time -- they don't show up when they are supposed to show up or arrive at their destination on time. When staff are asked why trains is late, the response is generally an offhand 'Oh for the usual reason.' (If a train company has a 'usual reason' that it is late, that's a pretty good indicator of incompetence right there). So far this week, not one of my trains has been on… Read Full Review

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★☆☆☆☆

“Not a nice experience”

Written on: 27/10/2013

my daughter and I travelled from Manchester to Doncaster. Could not believe we were travelling first class! No drinks or refreshments and no sign of a train conductor! We were joined in the first class by about 6 youths who started fighting, banging the tables and swearing!!! They started switching lights off and one of them had a tube of shampoo which he poured everywhere!!! Quite honestly it was very frightening!!!!We could not wait to get off the train, We managed to take a few… Read Full Review

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★☆☆☆☆

“Complete Shambles!!!”

Written on: 24/10/2013

I have a monthly first class ticket on the Leeds/Manchester route. The train service is a disgrace and I have a list of experiences such as constantly late trains, no available seats, no tickets ever checked, no refreshments served etc, etc. The over-crowding has to be experienced to be believed!!! First Transpennine Express are the most mis-named rail service in the UK. There is nothing either First nor Express about them. Take a tip and avoid where possible - drive, bus, whatever, but do not… Read Full Review

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★☆☆☆☆

“Inconvinent”

Written on: 23/10/2013 by Richardken (1 review written)

I ordered my tickets at a great rate, too good to be true. After waiting 2 months for my tickets not arriving, I give them a call to try and get some more as I needed them in 2 weeks. I had to call the day before for them to allow my tickets to be reprinted at the train station. They would not allow me to get a code and just reprint them at a machine with a code and mt card. I would like to thank them for making a simple process that any trainline can do into an ordeal… Read Full Review

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★☆☆☆☆

“Was traveling from Warrington Central to Hooton on the...”

Written on: 16/09/2013 by nothingbutthetruth (1 review written)

Was traveling from Warrington Central to Hooton on the Wirral peninsula. When checking train ticket prices I was quoted £3.90 with my 16-25 Rail Card after 10 am. When I get to the station I am told that the information I have read is incorrect, the price is actually £6.95 for going via Liverpool and that I can't get the train from Warrington Central - I was told to go to Warrington Bank Quay. When I questioned this, the staff said that this information is from National Rail but yet this is… Read Full Review

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★☆☆☆☆

“first class seat disgraceful”

Written on: 30/06/2013

I paid extra to go on a first class ticket from Manchester to durham on 30th june 2013 and it was very noisey, engine right under my seat, rattling, baby crying, bright lights at night, no coffee or refreshments brought to you...absolutely not worth the money...my train ride from chester to manchester was 100 times better and quieter and wasnt first class!!… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE”

Written on: 15/06/2013 by Caseylayla (1 review written)

Worse customer service I have ever experienced. Booked a train ticket on my account, using my address. Using my railcard, but using my fathers card as I could not afford the train ticket. Circumstances then came up so that my father could no longer collect my tickets for me using my reference number. I have rang numerous times and the customer service has been horrendous. Previously I have been able to change card details so I could collect the tickets. Other companies allow you to change… Read Full Review

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★☆☆☆☆

“Cattle Truck Conditions”

Written on: 06/11/2012

On a journey from Penrith to Manchester, not a single toilet was in use on the whole train. The advice from a steward was "just keep your legs crossed". The return journey was even worse as there were at least twice as many passengers as seats. I dread to think what would have happened if the train had needed to brake suddenly… Read Full Review

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★☆☆☆☆

“Could someone from Banaglore Rail please send help?”

Written on: 02/11/2012 by VealCalf (1 review written)

Where does one start? The cattle truck conditions? The declassified cattle trucks? The surly staff? The economic idiocy that puts three carriage trains on at rush hour? Or a train that stops in places like "Chorkey" on the way to freaking Edinburgh. Awful. Drive. Get a mega bus. Buy a cow and ride there… Read Full Review

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★☆☆☆☆

“Wish we'd driven...”

Written on: 13/08/2012 by MaccaMal (1 review written)

We travelled to Edinburgh from Liverpool using Transpennine thinking it would be more relaxing than five hours in the car. How wrong we were. These trains are simply not up to standard for long journeys. They are cramped and the design of the table means the table leg is in the way of any normal sitting position so we ended up sitting twisted and arrived with bad backs! Storage for luggage is woefully inadequate so bags are piled up in the aisles with passengers having to get up and move them… Read Full Review

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