Trans Pennine Express Reviews

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★☆☆☆☆
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Trans Pennine Express

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Latest Reviews

★☆☆☆☆

“do not use ever worst experiance ever”

Written on: 28/06/2016 by Alonzo270 (1 review written)

We booked 1st class to come up from Manchester airport to Edinburgh the train was cancelled at the last minute we had to take a train from Manchester airport to Piccadilly then another train to Preston then a 45 minute wait in Preston to get a Virgin train to bring us home after an all night flight the very last thing you need on contacting Transpenn we were told they can do nothing and sorry,not really what you want to hear after all that please do not use them pay a little extra and travel… Read Full Review

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★☆☆☆☆

“Native Indian burial ground”

Written on: 17/06/2016 by 178Wilson (1 review written)

'A new low among badly performing train operators'. TPE trains are too crowded, never have a pleasant atmosphere and are often late. TPE is reliably unreliable, chugging into the seventh circle of hell overseen by 'jobsworth' ticket inspectors for whom everything is a problem or too much trouble… Read Full Review

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★☆☆☆☆

“Terrible Train Company”

Written on: 15/06/2016 by CassieKent135 (1 review written)

I've always had problems when travelling with Transpenine Trains, they are always late and terribly overcrowded. I booked my last journey with this company on their own website, the payment was instantly taken from my account. I received no confirmation email and there was no record of my tickets to collect. I called the helpline and they told me I had to prove the money had been taken from my account and buy the tickets again. The helpline proved to be very unhelpful and I lost my advance… Read Full Review

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★★★★★

“Lovely relaxing trip”

Written on: 30/05/2016

I have never travelled on my own before so was slightly nervous. I was travelling from liverpool to sheffield. The train going was on time, the trolley lady was lovely and had a nice cup of tea. On my return the train was on time again and the staff helpful and polite. I had a great time sitting back and listening to my irish music on my ipod. It was the most peace I,v had in years! I couldn't fault my train journey it was perfect thankyou… Read Full Review

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★☆☆☆☆

“No drinks available on two hours train journey ”

Written on: 08/05/2016 by Mariah335 (1 review written)

Got on train at Thornaby was told there was trolley coming on at York. I waited and no drinks trolley for entire journey with child. Utterly unacceptable service. Like a cattle wagon unable to drink fluids is ridiculous… Read Full Review

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★★★★★

“all good best train trip ever”

Written on: 06/05/2016 by MariyahReid380 (1 review written)

Booked first class clean comfortable seats polite service drinks snacks train rides so quiet and smooth and punctual the… Read Full Review

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★☆☆☆☆

“Commuted from Newcastle to Manchester back in October...”

Written on: 06/01/2016 by ColinChoate (1 review written)

Commuted from Newcastle to Manchester back in October and I have to say, the journey was absolutely dreadful. There was a 10 minute delay in letting us board the train and once we set off, 10 minutes into the journey the train broke down before we even reached Durham (baring in mind on Virgin East Coast trains it takes about 15 minutes to get to Durham, and on this particular journey, it took 40 minutes) and we were stuck there for a good 30 minutes, which meant that we didn't arrive at our… Read Full Review

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★☆☆☆☆

“LATE LATE LATE ALWAYS ***** LATE”

Written on: 21/12/2015

It would be such a nice Christmas present if I never had to use one of your trains again. I am so fed up of wasting hours and hours each month waiting for your late trains. Darlington to Newcastle 7.45am averages 10!!! minutes late every day. More than 20 today. You are plainly incapable of running this service on time so it should be re-timetabled. Overall the service to Newcastle is dreadful in the mornings - too few trains and all very slow… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 03/12/2015 by 305Matthews (1 review written)

late trains, cold trains (drivers get bonus to save fuel so engines switched off)overcrowded and cancelled trains, new franchise is due for the sake of the millions of travelers please dont give it to first group… Read Full Review

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★☆☆☆☆

“Overcrowded trains = Perverts paradise”

Written on: 19/11/2015 by Frankh123 (1 review written)

Perverts who get on during the rush hour seem to enjoy using this service as people are packed like sardines. Men and women need to watch out for straying hands. Station staff couldn't care less… Read Full Review

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★☆☆☆☆

“Shocking Customer Service. Dreading our journey!”

Written on: 19/11/2015 by KarlyPruitt187 (1 review written)

Several problems with booking and mention of possible engineering work on our travel date. Called for refund and was told they can't refund me as I have advance tickets. Several calls and emails, massive waste of my time. Really not looking forward to travelling with this company, especially after reading all these other reviews. Shambles!… Read Full Review

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★☆☆☆☆

“Every Train is late, always”

Written on: 05/11/2015

I'm unfortunate enough to have to commute on TPE trains from Leeds to Manchester. I would estimate that they are late over 90% of the time. The poor staff are miserable, no doubt due to bearing the brunt of complaints from disgruntled customers. I'm sure they're treated even worse than TPE's customers, if that is even possible. The best advice I could give anybody travelling on one of these peasant wagons at peak times is to allow an extra 20 mins for the journey as it will be late and you will… Read Full Review

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★☆☆☆☆

“Frequently cancelled, phantom carriages, officious staff”

Written on: 04/11/2015 by Feud (2 reviews written)

I'm a frequent commuter on the inappropriately named Trans Pennine Express and other "train services" they offer. TP often cancel services because of "a lack of rolling stock", which is like a pub that doesn't stock up on enough beer to my simple mind -- except you can choose another pub and TP exercise a functional monopoly over the poor saps who are condemned to travel on their "service". Several times I have booked reservations only to find that "their was a technical problem with the… Read Full Review

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★☆☆☆☆

“First class service is terrible.”

Written on: 28/10/2015 by Gelly46 (2 reviews written)

Booked first class tickets to Edinburgh as wanted to guarantee our seats and thought would get a little bit extra service than standard. Boy was I wrong! They have a damn cheek calling it first class what a joke. Will not travel first class ever again with this company. Two hours into the journey we were offered a hot drink and a cookie! Fortunately, we had brought food and a bottle of wine with us to enjoy on the journey. Toilets were a disgrace as well. What more can I say...... Rubbish. As… Read Full Review

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★☆☆☆☆

“buying tickets online”

Written on: 26/10/2015

It is cheaper to buy tickets from the ticket office at your nearest station. Also, customer service did not comply with their customer charter… Read Full Review

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★★☆☆☆

“Uncomfortable and the first class offer is rubbish!”

Written on: 16/10/2015 by Peytone364 (1 review written)

Very uncomfortable. Lots of noise on the train, seats and tables were tiny and the seats so uncomfy. My behind was in pain by the end of it. We couldn't be bothered suffering the standard class seats on the way home so booked first class. They reserved seats near everyone else, too crowded with loads of empty unbooked seats so we took up seats there. Couldn't believe the poor cup of tea we got, oh, and a free cake. Start offering hot food in first class would greatly improve this service. If… Read Full Review

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★★★☆☆

“thank you Scunthorpe ticket office ”

Written on: 16/10/2015 by Galloway234 (1 review written)

i would like to thank the 2 ladies at Scunthorpe ticket office, who so helpful when my 08-08 train to Doncaster was cancelled this morning,i was on my way home to Scotland Lorna Laws… Read Full Review

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★☆☆☆☆

“Trans Pennine Booze Train!”

Written on: 04/10/2015 by Driscoll426 (1 review written)

Travelled Newcastle to Liverpool. The two journeys were horrible. On the way down (15.08) we were sat next to a stag party. I was shocked how much alcohol was drank leading to bad language. A number of other passengers came on board with carrier bags full of alcohol. However this was tame to our return journey. We got on the 17.52 Trans Pennine express at Manchester and the carriage was full of drunken NCFC fans. The language was absolutely disgusting. They were loud singing awful chants… Read Full Review

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★☆☆☆☆

“Like the 1970s never ended”

Written on: 04/10/2015

Travelling on TPE is like going back to my childhood, one of three day weeks, power cuts and endless strikes .... late, slow, unreliable, phantom carriages that "failed" somewhere (I often have visions of their heroic deaths in Mordor or getting lost in Timbuktu. Most of their staff couldn't win a battle of wills with a used teabag, and instead of arriving at Preston or Carlisle, one half expects to hear an announcement for Belsen, or the abattoir (or Stoke, whichever is worse). Avoid. Fly… Read Full Review

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Betterthanclarkson's Comment

Written on: 24/02/2016

You're making me dread an essential journey I need to make on this route ....... but I enjoyed reading the entertaining review!

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★★☆☆☆

“Smelly Cattle Truck”

Written on: 15/08/2015 by BoDowney226 (1 review written)

Edinburgh to Preston (12.8.2013) - only seats available were the drop downs (next to the toilet area). Children sitting on the floor. One family, with 3 children could only access one seat. These are new Siemens electric 4-car units and yet the toilets open directly into the passenger area - unhygienic surely? Staff customer skills: NIL. Travelled to Edinburgh in the morning, with Virgin - travel experience contrast unbelievable, like night and day. Do not take a TPExpress service if you… Read Full Review

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