Virgin Trains Reviews

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★★★☆☆
2.7 / 5
4
45.9% of users recommend this
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Latest Reviews

★★☆☆☆

“Treated like cattle”

Written on: 02/07/2015

Except in the UK we have animal welfare standards, which clearly didn't apply to me, my daughter and the other poor souls trapped in a carriage with broken air conditioning on the hottest July day ever recorded. The service, I use the word loosely, was the 15.30 KX/Glasgow yesterday July 1st. The train was already a replacement for a faulty one and, magically, was 'prepared' and left within the time frame you can get a refund for delays (hmm). We had booked seats on Coach B, which was… Read Full Review

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★★★★★

“Saved the day”

Written on: 26/06/2015 by Maureen123456 (1 review written)

We (or rather my husband) left our tickets at home and after a rather expensive taxi ride, the lady at the ticket office approved our tickets for the next train, at no extra cost. So helpful and so much appreciated xxx … Read Full Review

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★★★★☆

“Fab”

Written on: 22/06/2015 by Zieglerbx393 (1 review written)

Kings cross to Newcastle virgin train. On time both ends good leg room great service. Nice comfy train clean toilets. Tickets and seats well explained. I would recommend this service to family and friends and would use it again for east coast. A bit expensive but great all the same. A weekend away was great because the train was prompt both ends… Read Full Review

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★★☆☆☆

“No Virgin No”

Written on: 12/06/2015 by usSmith260 (1 review written)

I was on a train from Glasgow to Birmingham New Street, The train was fairly packed and as we kept going further down the line more people would get on and more seats would be used, the crew made announcement after announcement about no sitting on the floor suitcases on chairs etc. but there was no room the luggage racks were full, the luggage hold room was full and trying to get through to other carriages was a nightmare, I was travelling with a group of 8 and we had 8 suitcases and we had to… Read Full Review

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