Contacted passenger assistance with a late request for passenger assistance on a Southampton bound trainand was dealt with by an extremely pleasant young lady who dealt really well with our problem. Thank you

I was really looked after by the Travel Assistance team on both my outward and return journeys from Sheffield to London. They made sure I was safely in my seat before they left me and they were also friendly and cheerful which means a lot. The two days I travelled were busy ones for the staff as there were more passengers between Sheffield and London because of Euston Station being closed. The Travel Assistance Team still did an excellent job despite this.

 the train manager great the train theusday 9th Aug 2016 14.04 train to words Coventry I was having a bad day he made it sound like he really cares

The 10.35 from York 21/9/15 everyone had to get off train in Derby due to broken wiper blades & onto another, the organisation was excellent with the next train on the same platform, we just got off one & onto the other, the same carriage & seat numbers, when we left Derby we were 15mins late, by the time we had reached Basingstoke we had made the time up for our arrival at 14.39. This is our first time travelling with CrossCountry so we will hopefully travel with you for our weekend breaks in the future.

By no stretch of the imagination am I a commuting conniseur. I have a week in leeds every month and have to travel twice via train on a daily basis. This review therefore is a summary of my personal experience onboard both the Edinburgh and Plymouth trains, respectfully for a morning and afternoon journey from chesterfield to leeds. Hand on heart I can say the first class carriage was clean, well groomed and cared for by attentive and savvy staff all throughout the week. No, it's not gilded in glittery gold with whiskey on the rocks and a personal assistant massaging your feet, but it doesn't have to be. Cross Country has its own character of first class and though leather seats would be swell, it perseveres for the price. For the first chunk of the week, one guy was the man of the morning, another the man of the afternoon; both were friendly, down to eaeth and a delight to talk to. They always asked me if I would like complimentary drinks or food and were keen on all details. The second chunk of the week was no exception to the high standards, I didn't catch the names of those working but they took the initiative to go the extra mile with their customer service and that for me made the extra cost worth every penny. The breakfast and lunches provided were superb, I enjoyed my morning croissant with the lashings of jam and butter and starbucks coffee deeply. There were no bad smells, circumstances beyond staffs control or general unpleasantness to affect this rating. It was pleasant and a future service I look forward to in the upcoming months.

For a long time, the words "this service is operated by Cross-Country" filled me with dread whenever I was waiting to board a train. Now though, this is far from the case. Recent experiences with them have proved that clearly, they accept feedback, and listen to it. The train from my local station was always overcrowded and full to capacity- people literally squeezing in to the gangways. They have introduced a longer train, and there are seats again. It's possible to get a seat without reservation, and what's more, there are spare seats for the whole journey. The new trains also have far more storage space, so you can actually find a space for large bags and cases. They've gone from being one of the most crowded train carriers I've used to being one of the most spacious (at least, in terms of short branch-line operators). Also impressed with their customer service- I booked a space for my bicycle over the telephone, the waiting time was zero to speak to an employee who was friendly, courteous, helpful and well-trained. He also knew the ICAO phonetic alphabet, which seems like a small/obscure thing, but when you are communicating booking references that are strings of letters via telephone, makes it considerably quicker and easier to understand. A telephone call to a call centre that's as quick as talking to someone in person is a rare thing these days, and so the experience was a positive one. Overall, I would say that they're making the right steps to move from being a train operator with a poor reputation into a solid, reliable, and helpful carrier.

We travelled as a family of four from Southampton to Oxford for £36.00. When we climbed aboard, there was no one on board the 5 car service. It was lovely and clean inside. The train manager and Trolley woman were very helpful and friendly. The train was comfortable and fast and I recommend anyone travel on this service. What I liked: On board facilities (Toilets, Sun blinds, Luggage racks, Catering, Reservations etc.) and the staff. What I didn't like: The fact that there was a whole first class carriage in a 4 carriage train and the smell from the toilet... I would've liked to know what sort of train I was catching before I made my purchase and what the interior looked like. Thanks for reading my review!

Stafford to Andover - Our return journey was excellent. The station and train staff at all stations and on all trains were so efficient, friendly and polite that they made our journey seem shorter and less stressful. thank you all very much.