Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★☆☆☆☆

“terrible”

Written on: 16/03/2017 by ieMurray69 (1 review written)

Got on one there quite a few times. Seats a vile and smell. I pay for internet and it never ever works. If only I could pick train company to get each time otherwise I'd never ever get a cross country train sgain… Read Full Review

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★★☆☆☆

“sauna”

Written on: 24/02/2017

Took a "crosscounrty train" from Leeds to Cheltenham Sheffield to Birmingham the Coach F on Sunday 19th arriving Chelt around 10pm The coach was like a sauna! sweating people taking of jackets and jumpers. Train manager made a joke about it, but did not sort out water for the coach when asked. It was truly terrible They take your money for bad service… Read Full Review

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★☆☆☆☆

“Dirty first class poor service”

Written on: 19/02/2017 by Combscm59 (1 review written)

Travelled on the 14.02 tamworth to cheltenham spa. Tried to get the 10.02 but delayed then cancelled no further trains until 1pm...finally got the 14.02 when it turned up at 14.20. First class seat had someone else sitting in it...no reserved signs. Only two tables dirty. Sandwich and cup wrappers on empty seats and rubbish on the floor. I took photos. So far...been on train half an hour no drinks or snake offered. Not Seen a member of staff yet... Appalling… Read Full Review

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★☆☆☆☆

“Aroma de toilette”

Written on: 22/01/2017 by Mariana1962 (1 review written)

Once you realise the entire carriage stinks to high Heaven of the chemical toilets at the end, you can apply your mind to little else… Read Full Review

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★☆☆☆☆

“Most businesses need customers”

Written on: 18/01/2017 by Robcgarage (1 review written)

Most businesses need customers and work hard to delight them and win their ongoing custom. Not westcountry trains. Miserable experience thanks to their staff… Read Full Review

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★☆☆☆☆

“Rude staff in first class”

Written on: 08/01/2017 by tia-kirkland (1 review written)

Travelled with a a family member on the 17:05 Manchester to Cardiff train in first class. Train manager and staff member heard saying "they are looking at the menu, they are going to be a nightmare" - considering the rest of the cabin was empty it was clear who they were talking about. One of the members of staff was the train manager who acted like a child when caught out - rolling his eyes and frowning while stating he would get a manager - strange thing to say when you are the manager… Read Full Review

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★☆☆☆☆

“Awful staff on first class”

Written on: 06/01/2017 by Pratt1955 (1 review written)

I was on the Birmingham new street service to Manchester picaddily line 3 passengers including myself in the first class carriage I was offered one drink and no snacks, no staff came round for snacks, the staff sat behind me and had conversations amongst them selves and where eating the snacks Awful behaviour… Read Full Review

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★☆☆☆☆

“Utter Disgusting”

Written on: 03/01/2017 by imccaffery (4 reviews written)

We went to Weymouth, Boarded the 10.27am Train to Bournemouth from Manchester Piccadilly on 29th December 2016 Reserved our seats in Coach F, first impressions were fine, Carriage looked clean, so we settled in our seats for our 4.5 Hour Journey, Trolley service was what I expected, Then I had to use the Loo, My god I have never ever seen anything so discusting in my entire life, Pure filth, Totally un useable, So I went to the next Carriage, This smelt of Vomit, Therefor, I returned to my seat… Read Full Review

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★☆☆☆☆

“First class? What a joke”

Written on: 06/12/2016 by Thetraveller100 (1 review written)

We were on the Edinburgh to Ncle evening train on 05.12.16. The staff were apologetic to a certain degree. What did they apologise for? Understaffed, very little snacks, the disgraceful state of the train (uncleaned) to name but a few. We travelled 1st class but there was absolutely no benefits to this. Toilets were smelly and messy aswell. I will never travel on cross country again. Will we get a refund or compensation? I doubt it. We pointed out to the staff a few things and they said that we… Read Full Review

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★☆☆☆☆

“27/11/2016 ”

Written on: 30/11/2016

I travelled on the 9.44 train from Derby on Sunday 27 November 2016. It was quite busy when the train departed but at the next calling point and onwards many many people boarded. One of the passengers told me the previous train had been cancelled. People were standing and lying on the floor of the carriages. People were becoming very cross as then the seat indicators seemed to have stopped working and the train manager was uncontactable - somewhere on the train but couldn't get through the… Read Full Review

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★☆☆☆☆

“Bad start”

Written on: 28/11/2016 by Alihelper (1 review written)

Just boarded X country to Aberdeen. Waited for a train that was running late at what I thought was the stop for coach A. It wasnt so had to fight the length of the train with luggage because A was at the rear end. Complained to the ticket inspector about this only to be told the lettering was for Virgin trains but despite what he said this is not clear on the platform nor is it on the ticket reservation. Clearly a complaint he'd heard before because of the smug grin he had. Poor attitude… Read Full Review

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★☆☆☆☆

“Tricked out of spending unnecessary money”

Written on: 20/11/2016 by Blank.747 (1 review written)

I was on my way home after purchasing a return ticket with my friends, with 20 minutes left until the train arrived. I carried the proof of purchase on the app on my phone carrying all details of payment, the seat, the carriage, the train and time. Even though, I had that proof I wasn't allowed through because I needed it on paper - not the app that they provided. The help desk were too busy on their phones to help, whilst the queue grew even larger. With 10 minutes left the help desk was… Read Full Review

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★☆☆☆☆

“Horrible train service”

Written on: 17/11/2016 by Thomashl310 (1 review written)

A. Can't believe that you can actually run a service with no catering service. B. Toilets absolutely unusable. C. Train staff not helpful. D. Trains most of the time donot run on time. Not sure what I am paying for. Is it just a seat that cost exorbitant on this train. This is my last ever travel… Read Full Review

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★☆☆☆☆

“Inadequate capacity, outrageous prices and no mobile...”

Written on: 14/11/2016 by Hammondlb471 (1 review written)

Crosscountry trains' windows are coated with a metallic film to reduce glare. However, this film blocks incoming mobile signal, meaning that you will be unconctable for much of your journey. Crosscountry pad out their timetables to allow for their poor punctuality. If you're ever on a Crosscountry train that's actually on time, make a note of how long it sits in each station (Bristol, Leeds and Newcastle being good examples). The train is scheduled to sit idle at major stations in order to… Read Full Review

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★☆☆☆☆

“Never sat down”

Written on: 03/11/2016 by Fesh99 (1 review written)

I pay 280 pounds a month to travel between chesterfield and Leeds, the leg of the journey between sheffield and Leeds is peak times. I have been doing this for six months now and I am yet to sit down on the way home. The carriages fluctuate between 4 and 5, and when it had been 4 I have literally seen people faint with heat and overcrowding. Constant complaints to the company fall on deaf ears, I even got told "nobody is building any carriages in the country right now". I really wish there… Read Full Review

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★★☆☆☆

“Save your money”

Written on: 02/11/2016 by 2Alexander (1 review written)

I booked a train journey from Edinburgh to Dewsbury for the 31st of October 2016. On arriving at Edinburgh I checked out how much an upgrade to First Class would be ( another 65 GBP.) It was early so I thought , nice breakfast , Tea, comfortable seats . How wrong was I ? The carriage must have been 20+ years old, seats threadbare. Then !!!. No full breakfast, A sausage and egg muffun or a Croissant, the tea didn’t even come in a proper cup !!!, a paper cup with a tea bag slung in it !!! Im… Read Full Review

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★★☆☆☆

“On time but poor service”

Written on: 24/10/2016 by 115Murphy (1 review written)

I travelled with CrossCountry from Devon to the North-West at the weekend. As the journey was a long one (at the end of another long journey) I decided to pay extra to upgrade to 1st Class. My journey had two legs- on the first, First Class benefits included ... a biscuit and a weak tea with wifi that didn't work; on the second benefits were - naff all- no catering and peace and quiet shattered by guards using 1st class as a social club. I'd avoid using CC if I ever could in the future but… Read Full Review

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★☆☆☆☆

“Awful overcrowding and far more expensive than others.”

Written on: 17/10/2016 by Gallegos253 (1 review written)

The Nuneaton to Birmingham service is far more expensive than other train providers from Midlands towns to Birmingham. For example, Lichfield fares are roughly half of what we have to pay. In return you get two carriage trains, which are often packed full of standing passengers at weekends, let alone peak times. Last weekend, passengers were told on Saturday morning to go to Coventry and get another train company to Birmingham as the two carriage trains were packed before van entering the… Read Full Review

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★★★☆☆

“Uncomfortable”

Written on: 16/10/2016 by thelight (3 reviews written)

I use Cross Country primarily for the Newcastle to Birmingham route. The main issue is not with customer service, the staff are generally very friendly and professional, but with the trains themselves. They are cramped, hot, overcrowded and the seats incredibly uncomfortable. I compare this with the old trains which run the East Coast mainline from Newcastle to London which are airy and much more comfortable despite being considerably older. The smell from the toilets often seems to drift… Read Full Review

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★☆☆☆☆

“Zero star rating”

Written on: 14/10/2016 by PaulF49 (1 review written)

Booked 1st class from Brockenhurst to Darlington via Birmingham. Train was freezing cold, we managed to get 1 hot drink on the 6 hour trip. Asked for a 2nd cup of tea but was told by the steward that he had to attend to the rest of the train first. He had not returned by the time we changed trains in Birmingham. The Birmingham to Darlington train did not have a buffet service until York. By the time we left the train in Darlington the water for hot drinks had not yet boiled. Snacks consisted of… Read Full Review

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