Cross Country Trains Reviews

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Latest Reviews

★☆☆☆☆

“27/11/2016 ”

Written on: 30/11/2016

I travelled on the 9.44 train from Derby on Sunday 27 November 2016. It was quite busy when the train departed but at the next calling point and onwards many many people boarded. One of the passengers told me the previous train had been cancelled. People were standing and lying on the floor of the carriages. People were becoming very cross as then the seat indicators seemed to have stopped working and the train manager was uncontactable - somewhere on the train but couldn't get through the… Read Full Review

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★☆☆☆☆

“Bad start”

Written on: 28/11/2016 by Alihelper (1 review written)

Just boarded X country to Aberdeen. Waited for a train that was running late at what I thought was the stop for coach A. It wasnt so had to fight the length of the train with luggage because A was at the rear end. Complained to the ticket inspector about this only to be told the lettering was for Virgin trains but despite what he said this is not clear on the platform nor is it on the ticket reservation. Clearly a complaint he'd heard before because of the smug grin he had. Poor attitude… Read Full Review

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★☆☆☆☆

“Tricked out of spending unnecessary money”

Written on: 20/11/2016 by Blank.747 (1 review written)

I was on my way home after purchasing a return ticket with my friends, with 20 minutes left until the train arrived. I carried the proof of purchase on the app on my phone carrying all details of payment, the seat, the carriage, the train and time. Even though, I had that proof I wasn't allowed through because I needed it on paper - not the app that they provided. The help desk were too busy on their phones to help, whilst the queue grew even larger. With 10 minutes left the help desk was… Read Full Review

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★☆☆☆☆

“Horrible train service”

Written on: 17/11/2016 by Thomashl310 (1 review written)

A. Can't believe that you can actually run a service with no catering service. B. Toilets absolutely unusable. C. Train staff not helpful. D. Trains most of the time donot run on time. Not sure what I am paying for. Is it just a seat that cost exorbitant on this train. This is my last ever travel… Read Full Review

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★☆☆☆☆

“Inadequate capacity, outrageous prices and no mobile...”

Written on: 14/11/2016 by Hammondlb471 (1 review written)

Crosscountry trains' windows are coated with a metallic film to reduce glare. However, this film blocks incoming mobile signal, meaning that you will be unconctable for much of your journey. Crosscountry pad out their timetables to allow for their poor punctuality. If you're ever on a Crosscountry train that's actually on time, make a note of how long it sits in each station (Bristol, Leeds and Newcastle being good examples). The train is scheduled to sit idle at major stations in order to… Read Full Review

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★☆☆☆☆

“Never sat down”

Written on: 03/11/2016 by Fesh99 (1 review written)

I pay 280 pounds a month to travel between chesterfield and Leeds, the leg of the journey between sheffield and Leeds is peak times. I have been doing this for six months now and I am yet to sit down on the way home. The carriages fluctuate between 4 and 5, and when it had been 4 I have literally seen people faint with heat and overcrowding. Constant complaints to the company fall on deaf ears, I even got told "nobody is building any carriages in the country right now". I really wish there… Read Full Review

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★★☆☆☆

“Save your money”

Written on: 02/11/2016 by 2Alexander (1 review written)

I booked a train journey from Edinburgh to Dewsbury for the 31st of October 2016. On arriving at Edinburgh I checked out how much an upgrade to First Class would be ( another 65 GBP.) It was early so I thought , nice breakfast , Tea, comfortable seats . How wrong was I ? The carriage must have been 20+ years old, seats threadbare. Then !!!. No full breakfast, A sausage and egg muffun or a Croissant, the tea didn’t even come in a proper cup !!!, a paper cup with a tea bag slung in it !!! Im… Read Full Review

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★★☆☆☆

“On time but poor service”

Written on: 24/10/2016 by 115Murphy (1 review written)

I travelled with CrossCountry from Devon to the North-West at the weekend. As the journey was a long one (at the end of another long journey) I decided to pay extra to upgrade to 1st Class. My journey had two legs- on the first, First Class benefits included ... a biscuit and a weak tea with wifi that didn't work; on the second benefits were - naff all- no catering and peace and quiet shattered by guards using 1st class as a social club. I'd avoid using CC if I ever could in the future but… Read Full Review

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★☆☆☆☆

“Awful overcrowding and far more expensive than others.”

Written on: 17/10/2016 by Gallegos253 (1 review written)

The Nuneaton to Birmingham service is far more expensive than other train providers from Midlands towns to Birmingham. For example, Lichfield fares are roughly half of what we have to pay. In return you get two carriage trains, which are often packed full of standing passengers at weekends, let alone peak times. Last weekend, passengers were told on Saturday morning to go to Coventry and get another train company to Birmingham as the two carriage trains were packed before van entering the… Read Full Review

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★★★☆☆

“Uncomfortable”

Written on: 16/10/2016 by thelight (3 reviews written)

I use Cross Country primarily for the Newcastle to Birmingham route. The main issue is not with customer service, the staff are generally very friendly and professional, but with the trains themselves. They are cramped, hot, overcrowded and the seats incredibly uncomfortable. I compare this with the old trains which run the East Coast mainline from Newcastle to London which are airy and much more comfortable despite being considerably older. The smell from the toilets often seems to drift… Read Full Review

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★☆☆☆☆

“Zero star rating”

Written on: 14/10/2016 by PaulF49 (1 review written)

Booked 1st class from Brockenhurst to Darlington via Birmingham. Train was freezing cold, we managed to get 1 hot drink on the 6 hour trip. Asked for a 2nd cup of tea but was told by the steward that he had to attend to the rest of the train first. He had not returned by the time we changed trains in Birmingham. The Birmingham to Darlington train did not have a buffet service until York. By the time we left the train in Darlington the water for hot drinks had not yet boiled. Snacks consisted of… Read Full Review

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★★☆☆☆

“Not great”

Written on: 10/10/2016 by DarwinMcQueen (1 review written)

I suspect in part that your view of a trip on a cross country train will depend a lot on the staff member you happen to have on duty that day and/or whether they are actually stocked. On Friday, I had a poor trip down from York to Southampton. £173 first class ticket, to get an uncomfortable seat, no sandwiches on board so they simply ignored the usual offer of lunch, incredibly patchy wifi and a sullen steward. The real disappointment is their response to my complaint, however, which was to… Read Full Review

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★☆☆☆☆

“Cross country trains”

Written on: 27/09/2016 by Browneyn191 (1 review written)

Travelled first class on Cross Country trains but not sure what I paid the extra for! Tiny first class carriage, wifi didn't work, uncomfortable seats, scruffy furnishings, no facilities whatsoever and extremely cold even though it was a mild day in late September. If you can make your travel arrangements by other means I would advise you to do so… Read Full Review

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★☆☆☆☆

“Worst trains ever!”

Written on: 23/09/2016 by regularusernew (1 review written)

This has got to be the worst train operating company ever! Overpriced, dirty, bad customer service, uncomfortable, terrible internet connection, poor facilities, etc. This company operates on maximum exploitation of passengers as they are the only ones who offer direct x-country routes along the largest distances. Be prepared to be ripped off when using. Considering the demand for this service you would think they would up their game but the current standard shows what sort of company they… Read Full Review

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★☆☆☆☆

“money for nothing”

Written on: 21/09/2016 by JaydenGoode337 (1 review written)

Travelling first class on cross country trains is appalling. Staff are polite and friendly but the Company puts added pressure on their staff by the 'service' it offers, or doesn't offer. I have to travel once a month from the South West up to The Midlands and on every journey the choice of food reduces....accept if you want to pay extra of course. The high price of the ticket doesn't warrant having to pay extra for something edible. The lunch choice today was a spicy wrap. Not good enough. You… Read Full Review

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★☆☆☆☆

“1st class ? Not in a million years”

Written on: 20/09/2016 by Definitely_not_1st_class (1 review written)

Travelled Nottingham to Derby and on to Leamington Spa using Cross Country 1st Class NO refreshments offered to 1st Class passengers as priority given to 2nd class passengers ( who would need to pay ) Customer Services admitted the replacment Steward was not up to the job but stated that refreshments are not part of the 1st Class package OH YES IT IS - LOOK AT YOUR WEBSITE I suggest that Cross Country take a trip on Virgin Trains to see how it should be done Having looked at other… Read Full Review

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★☆☆☆☆

“One star too good - doesn't deserve to be called a service”

Written on: 17/09/2016

Travelling first class from Piccadilly to Cheltenham - started ok though tea is served in paper cups and complimentary refreshments are minimal if any and pre packed with no plate etc. Unlike other companies. We were not offered any complimentary refreshments and I had to walk the length of the train to be told that the staff had been too busy serving standard class (I've understaffed) and didn't have time for us. After a staff change at Birmingham someone did offer us a drink but not… Read Full Review

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Sniffingmoose's Comment

Written on: 20/09/2016

As a regular rail traveller I would always say only bother with First class if you are going to or from London. Virgin Trains East Coast is I think the best First Class offering. The eye watering fares that you have to pay for First Class tickets are such poor value for money considering the lack of catering service Note what they say on their website. "Our First Class food and drink service, items and offers are subject to availability and may not be in operation on all scheduled services" Now an off peak ticket valid after 09:30 First Class Return Manchester to Exeter is £323.10. If you want to travel before 09:30 its £581.60! I would never pay it myself.

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★☆☆☆☆

“Disgraceful ”

Written on: 15/09/2016 by McKinneyrz351 (1 review written)

I have the misfortune to have to use this service for a 4 hour journey two or three times a week. The trains are always full and standing for at least half that time. Always. They use the four carriage voyagers. This means: uncomfortable seats with pathetic leg room, indequate luggage space, the vestibules stink, the toilets are vile, the trains feel old and grubby, the reservation system is unreliable at best and the wi fi is a joke. Tickets are expensive off peak and exhorbitant in peak… Read Full Review

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★☆☆☆☆

“Overcrowded in almost every train. Train look so dirty...”

Written on: 23/08/2016 by 479Roche (1 review written)

Overcrowded in almost every train. Train look so dirty and terribly rundown. Not running regularly and delay way more than other train company. Poor staff service… Read Full Review

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★★★★★

“Cheerful announcement ”

Written on: 11/08/2016 by Ayerscp448 (1 review written)

 the train manager great the train theusday 9th Aug 2016 14.04 train to words Coventry I was having a bad day he made it sound like he really cares… Read Full Review

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