Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★☆☆☆☆

“Really Cross Country Trains”

Written on: 21/08/2014 by zoopistar (1 review written)

I tried unsuccessfully to book a train ticket online this through the cross country trains website. On two occasions when I clicked to confirm payment the screen froze with a message stating that I check my account to confirm whether the transaction had been successful if I was not redirected within 2 minutes. Having checked my account it confirmed that there were no confirmed journeys. With my one way ticket costing £54 (Reading to Stourbridge) my concern was that my bank account would be… Read Full Review

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★☆☆☆☆

“Money refund, service.”

Written on: 13/08/2014

Booked on their site, two tickets from Plymouth to Bristol return. Great day but the train was packed from Ply to Brst. Had to find seats booked but not in use, ok my fault should have booked seats. The return trip was just as packed, my fault again should have booked seats, this time the carriage (the last one,where food is dispensed) smelt like a men's urinal most of the trip, temperatures were high that day (27 July) this carriage had NO air conditioning. When I asked the porter his… Read Full Review

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★☆☆☆☆

“Cross Country contemptuous of season ticket holders ”

Written on: 22/07/2014 by Ryan381 (1 review written)

Cross Country Trains has removed the quiet carriage facility, no consultation, no warning, they just took the stickers off the windows and hoped nobody would notice. Cross Country state that “all customers can expect to be treated with fairness and tolerance and to have a great journey”, what they should add is “with the exception of season ticket holders”. If you are unlucky enough to have no choice but be a season ticket holder like me I truly feel for you. I commute daily on this… Read Full Review

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★☆☆☆☆

“Rip Off Service with Appalling Facilities”

Written on: 22/07/2014 by qsWhite254 (1 review written)

On the 18th July I travelled from Bristol heading for Liverpool. I didn't reserve a seat as I didn't think it necessary. Here's what I experienced: totally inadaquata luggage space for cases. If a case is heavy, who can lift a case up into the shelf? Most of us aren't into body building. Cases were piled everywhere, people were short tempered. Over booking of seats so many were sitting on the floor outside toilets. The staff were pleasant enough and it's not their fault. Who ever designed… Read Full Review

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★★★☆☆

“WiFi”

Written on: 09/07/2014 by viking45 (1 review written)

WiFi charges on trains should be discontinued.Go to any major hotel chain or public area, no charge… Read Full Review

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★★★★★

“best service for a long time.”

Written on: 30/06/2014 by 344McNeil (1 review written)

Stafford to Andover - Our return journey was excellent. The station and train staff at all stations and on all trains were so efficient, friendly and polite that they made our journey seem shorter and less stressful. thank you all very much. … Read Full Review

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★☆☆☆☆

“Overcrowding. ”

Written on: 11/06/2014 by AadenMorrison402 (1 review written)

Runs the full length of the country with four coaches so overcrowded. If it was a pleasant experience I might not have minded so much paying more than three times the price of the diesel that my car would have used (240 miles/£109 on the train - £30 in my car) I used to love trains but found the experience disappointing and expensive… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 07/05/2014 by McIntyreny36 (1 review written)

Travelling in first class I am being discriminated because I am in short and tshirt. However I have paid for this and have every right to be here and enjoy the benefits. Haha what benefits I will never travelling with this company ever again east coast all the way. The staff are well undertrained and being given the evil eye all the time having normal staff hunch over my ticket even tho they are not the ticket inspector. The staff are more interested in stuffing they faces I have complained via… Read Full Review

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★☆☆☆☆

“Appaling Customer Service”

Written on: 15/04/2014 by Renec253 (1 review written)

I book the ticket for collection at the self service ticket machine only to find out the my transaction has yet to go through. I talk to the staff members present and they tell me that my ticket has not been booked. When i ring them to tell them about the problems i had faced they tell me the ticket that I booked was genuine and the problem was with me or the staff at the train station. I tell them that i want my ticket and they tell me that i have to pay the full price for another ticket. when… Read Full Review

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★☆☆☆☆

“Overcrowded!”

Written on: 21/02/2014 by Matt.sam (1 review written)

I'll keep this short and sweet ( not like the train journey I and my family have just endured). Standing all the way, only 4 coaches, everyone onboard complaining. A cattle train. Staff onboard not interested. Disgusting service. Ripped off!… Read Full Review

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Watkintm's Response to Matt.sam's Review

Written on: 07/05/2014

This mirrors my experience. Repeatedly overcrowded between Leeds and Birmingham. East coast on the other hand provide an exemplary service. Not that cross country care. They have their franchise and it's clear they are milking it for all it's worth. I wish I had a choice but they have the monopoly. It's truly outrageous!

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★☆☆☆☆

“Worst service I have ever encountered.”

Written on: 12/02/2014 by pazza01 (1 review written)

If there were a minus rating, it would definitely have been flattering for this company. Not only do they provide terrible customer service via email (due to the fact they do not reply to any emails whatsoever, regardless of content or length) they also have possibly one of the worst call centres known to man. The fact it is an 0845 number is bad enough, but once you finally get through their staffs English is so poor that they constantly put you on hold to pass you to another member of staff… Read Full Review

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B2010W's Response to pazza01's Review

Written on: 24/02/2014

Completely agree - I've sent 4 emails and no reply, their social media accounts don't respond either. Always late and the company is a disgrace!

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★☆☆☆☆

“There no cheap advance fares on Cross Country routes -...”

Written on: 06/01/2014

For several years I have been travelling by train on a regular basis from South Devon to Yorkshire to vist my elderly mother. I used to be able to get find advance tickets at an affordable cost and although the system was somewhat illogical, I became adept at finding affordable fares, especially as I was able and willing to be flexible with my travels times and dates and would book well in advance. Sometimes I could even get first class tickets for just a few extra pounds. My son also would… Read Full Review

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Blanchesparks's Comment

Written on: 13/08/2014

I agree with all of this. It costs twice as much to travel from Cornwall to Aberdeen even though I booked 2 months in advance, as it costs to travel from London to Basel Switzerland. Incidentally it also takes longer.
Also the train is very overcrowded with people standing in the aisles with no more space there either. Is that legal?

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★☆☆☆☆

“Don't blame all of the staff just the overpaid Directors”

Written on: 26/12/2013 by misterlyn (1 review written)

Train journey started late and standing all the way to Taunton Lack of staff to help on the train. Contacted Birmingham with 2 emails with no response and they took 3 weeks to reply to my letter. How much are the top Goons earning to run a poorly managed company. Do they care probably not... Bristol to Plymouth next time a coach from the bus station will probably be on time for £15… Read Full Review

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★☆☆☆☆

“Useless Wassicks!”

Written on: 19/12/2013 by gatesheadlass (1 review written)

I've been forced to enter a star rating for Cross Country Trains when I would have given them a no-star one. Travelling from Edinburgh to Morpeth, my train was cancelled at short notice due to staff shortage. They did manage to put me on a later train and arrange an unscheduled stop at my station. However that train got me in more than an hour late, so I applied for a Delay/Repay rail voucher and that's where it's really gone wrong. No voucher forthcoming after two months and no reply as to why… Read Full Review

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Gatesheadlass's Response to gatesheadlass's Review

Written on: 08/01/2014

This is an update to my earlier posting. I finally received a reply to my complaint from CC's Customer Relations when I'd quite given up and have just received my rail voucher compensation today. I am grateful for that but not the hassle that accompanied the process - no record of my ticket and claim form sent early October apparently and several email exchanges required to get what should have been a straightforward proceedure. The moral of the tale is that it does pay to complain...sometimes!

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★☆☆☆☆

“6 hr overcrowded journey without food, water or a seat”

Written on: 14/11/2013

I recently needed to travel from Bristol to Leeds with a colleague. We booked a Sunday afternoon train hoping for a relaxed journey during which we could discuss the meetings we needed to attend the following day. We boarded the train in Bristol and immediately realised there were problems. There were 4 carriages and enough people on board for about 6 - 7 carriages. We were sardines, trapped. As the journey to Leeds progressed, we saw people sitting on the floor due to the exhaustion of… Read Full Review

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★☆☆☆☆

“Train cancelled”

Written on: 13/11/2013 by Talorlei (1 review written)

Coming back from York on Monday, got to station to find that train had been cancelled, so was given an altertitive route which but another 2 hrs on journey plus had to stand up most off the way as seats where all booked. No explain action why train was cancelled. Will not be using them again… Read Full Review

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★☆☆☆☆

“Comfort...what comfort! ”

Written on: 08/11/2013

Unfortunately I need to agree with all these other poor people who have made the mistake of traveling with cross country trains. Over crowding a serious problem and when your faced with a 3 and a half hour journey the prospect of standing for half of it is soul destroying after a 16 hour day! Biggest problem was the heating to which, when requested, to maybe have a little falls on deaf ears! Surely when you walk through the carriages and see all sitting with jackets zipped up to their chins… Read Full Review

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★☆☆☆☆

“don't travel with this company!!”

Written on: 31/10/2013 by nelliebasher (1 review written)

I have used CrossCountry trains on several occasions on the Penzance to Birmingham run and have consistently been presented with dirty, cheap, overcrowded facilities and conditions. Too few seats are sold to too many passengers (often,reserved seats are sold twice!) The trolley service is totally ill-equipped for the train and the toilets become full, therefore inoperable and completely smelly. All in all, this is a lethal service which over-subscribed as it is and faced with an emergency… Read Full Review

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★☆☆☆☆

“Shocking unsafe unclean never again”

Written on: 29/10/2013

Completely crowded train and unable to move. The aisle was blocked by a waiter and people were unable to get past him. Shocking , unsafe and the worst customer service I have ever had. If you read this , please do not use this company… Read Full Review

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★★☆☆☆

“Nice staff, but dreadful stench”

Written on: 08/10/2013 by sarahbees (1 review written)

I'm having to commute Southampton to Reading for the next 3 months, and Cross Country is the best service on offer. Once an hour I can have a train that takes me to my destination within (a theoritical) 45'. In the morning, it seems to be on time. There is so much that could be improved. Increasing the frequency and/or the number of carriages would be a great idea. The main issue I have is the persistant stench. It is absolutely vile. Short of shampooing all the seats and carpets and flushing… Read Full Review

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