Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★★★★★

“Significantly improved, hopefully can maintain such...”

Written on: 20/09/2014 by ClareWatson (1 review written)

For a long time, the words "this service is operated by Cross-Country" filled me with dread whenever I was waiting to board a train. Now though, this is far from the case. Recent experiences with them have proved that clearly, they accept feedback, and listen to it. The train from my local station was always overcrowded and full to capacity- people literally squeezing in to the gangways. They have introduced a longer train, and there are seats again. It's possible to get a seat without… Read Full Review

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★★☆☆☆

“All the trains were on time but unfortunately I had...”

Written on: 09/09/2014

All the trains were on time but unfortunately I had forgotten my rail card. When checking my ticket, I naively thought that they could check on a system for my rail card number but they 'cannot do this at 8 o'clock at night'. I paid the equivalent of my return ticket twice over as a single fare, £50. Not a great end to my weekend. I don't understand why after paying each year for a rail card, they are unable to check on a system for it. I understand there are plenty of people trying to get a… Read Full Review

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★☆☆☆☆

“Stay Away!!!!”

Written on: 09/09/2014 by nasserprofessional (1 review written)

My mum went from birmingham to manchester on a cross country train. The train was 10 minutes late and stood at the station for another 10 minutes. Due to the train being late more people were waiting resulting in the train being over crowded. My mum managed to get a seat but there was this drunk man sat next to her shouting abuse. She couldn't move to another seat because there were no seats people were stood up waiting for seats. She had to listen to this man shouting abuse for the whole… Read Full Review

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★★☆☆☆

“Scruffy and poorly organised”

Written on: 08/09/2014 by Patton115 (1 review written)

The Birmingham New Street to Nottingham train On Sat 6 Sep 14. Possibly the filthiest train I've travelled on. No seat reservation markers were displayed - numerous people having to ask people to move as a result… Read Full Review

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★★★★★

“Amazing service!”

Written on: 04/09/2014 by KathrynHaley188 (1 review written)

We travelled as a family of four from Southampton to Oxford for £36.00. When we climbed aboard, there was no one on board the 5 car service. It was lovely and clean inside. The train manager and Trolley woman were very helpful and friendly. The train was comfortable and fast and I recommend anyone travel on this service. What I liked: On board facilities (Toilets, Sun blinds, Luggage racks, Catering, Reservations etc.) and the staff. What I didn't like: The fact that there was a whole first… Read Full Review

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★★☆☆☆

“No customer service”

Written on: 24/08/2014 by Esteban370 (1 review written)

Return travel from wakefield to Newcastle August 22nd to Sunday 24th. First class tickets. Going train was packed even in first class. Was told no food or drink as after 8pm. Couldn't get to the toilets as people laid on the floor. Return journey just as bad. Not as packed but no service. No drink offered or even a trolley service. Was told would be one but no one appeared. Much prefer east coast even though I have to change in Doncaster… Read Full Review

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★☆☆☆☆

“First Class = No class”

Written on: 24/08/2014 by Doglugs (1 review written)

Dirty carriage, first class remember, dirty table, half empty cups. Rude staff announced that no food was available, totally disinterested, couldn't care less. Will not use this company again nor recommend it to anyone. Disgraceful… Read Full Review

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★☆☆☆☆

“Really Cross Country Trains”

Written on: 21/08/2014 by zoopistar (1 review written)

I tried unsuccessfully to book a train ticket online this through the cross country trains website. On two occasions when I clicked to confirm payment the screen froze with a message stating that I check my account to confirm whether the transaction had been successful if I was not redirected within 2 minutes. Having checked my account it confirmed that there were no confirmed journeys. With my one way ticket costing £54 (Reading to Stourbridge) my concern was that my bank account would be… Read Full Review

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★☆☆☆☆

“Money refund, service.”

Written on: 13/08/2014

Booked on their site, two tickets from Plymouth to Bristol return. Great day but the train was packed from Ply to Brst. Had to find seats booked but not in use, ok my fault should have booked seats. The return trip was just as packed, my fault again should have booked seats, this time the carriage (the last one,where food is dispensed) smelt like a men's urinal most of the trip, temperatures were high that day (27 July) this carriage had NO air conditioning. When I asked the porter his… Read Full Review

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★☆☆☆☆

“Cross Country contemptuous of season ticket holders ”

Written on: 22/07/2014 by Ryan381 (1 review written)

Cross Country Trains has removed the quiet carriage facility, no consultation, no warning, they just took the stickers off the windows and hoped nobody would notice. Cross Country state that “all customers can expect to be treated with fairness and tolerance and to have a great journey”, what they should add is “with the exception of season ticket holders”. If you are unlucky enough to have no choice but be a season ticket holder like me I truly feel for you. I commute daily on this… Read Full Review

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★☆☆☆☆

“Rip Off Service with Appalling Facilities”

Written on: 22/07/2014 by qsWhite254 (1 review written)

On the 18th July I travelled from Bristol heading for Liverpool. I didn't reserve a seat as I didn't think it necessary. Here's what I experienced: totally inadaquata luggage space for cases. If a case is heavy, who can lift a case up into the shelf? Most of us aren't into body building. Cases were piled everywhere, people were short tempered. Over booking of seats so many were sitting on the floor outside toilets. The staff were pleasant enough and it's not their fault. Who ever designed… Read Full Review

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★★★☆☆

“WiFi”

Written on: 09/07/2014 by viking45 (1 review written)

WiFi charges on trains should be discontinued.Go to any major hotel chain or public area, no charge… Read Full Review

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★★★★★

“best service for a long time.”

Written on: 30/06/2014 by 344McNeil (1 review written)

Stafford to Andover - Our return journey was excellent. The station and train staff at all stations and on all trains were so efficient, friendly and polite that they made our journey seem shorter and less stressful. thank you all very much. … Read Full Review

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★☆☆☆☆

“Overcrowding. ”

Written on: 11/06/2014 by AadenMorrison402 (1 review written)

Runs the full length of the country with four coaches so overcrowded. If it was a pleasant experience I might not have minded so much paying more than three times the price of the diesel that my car would have used (240 miles/£109 on the train - £30 in my car) I used to love trains but found the experience disappointing and expensive… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 07/05/2014 by McIntyreny36 (1 review written)

Travelling in first class I am being discriminated because I am in short and tshirt. However I have paid for this and have every right to be here and enjoy the benefits. Haha what benefits I will never travelling with this company ever again east coast all the way. The staff are well undertrained and being given the evil eye all the time having normal staff hunch over my ticket even tho they are not the ticket inspector. The staff are more interested in stuffing they faces I have complained via… Read Full Review

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★☆☆☆☆

“Appaling Customer Service”

Written on: 15/04/2014 by Renec253 (1 review written)

I book the ticket for collection at the self service ticket machine only to find out the my transaction has yet to go through. I talk to the staff members present and they tell me that my ticket has not been booked. When i ring them to tell them about the problems i had faced they tell me the ticket that I booked was genuine and the problem was with me or the staff at the train station. I tell them that i want my ticket and they tell me that i have to pay the full price for another ticket. when… Read Full Review

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★☆☆☆☆

“Overcrowded!”

Written on: 21/02/2014 by Matt.sam (1 review written)

I'll keep this short and sweet ( not like the train journey I and my family have just endured). Standing all the way, only 4 coaches, everyone onboard complaining. A cattle train. Staff onboard not interested. Disgusting service. Ripped off!… Read Full Review

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Watkintm's Response to Matt.sam's Review

Written on: 07/05/2014

This mirrors my experience. Repeatedly overcrowded between Leeds and Birmingham. East coast on the other hand provide an exemplary service. Not that cross country care. They have their franchise and it's clear they are milking it for all it's worth. I wish I had a choice but they have the monopoly. It's truly outrageous!

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★☆☆☆☆

“Worst service I have ever encountered.”

Written on: 12/02/2014 by pazza01 (1 review written)

If there were a minus rating, it would definitely have been flattering for this company. Not only do they provide terrible customer service via email (due to the fact they do not reply to any emails whatsoever, regardless of content or length) they also have possibly one of the worst call centres known to man. The fact it is an 0845 number is bad enough, but once you finally get through their staffs English is so poor that they constantly put you on hold to pass you to another member of staff… Read Full Review

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B2010W's Response to pazza01's Review

Written on: 24/02/2014

Completely agree - I've sent 4 emails and no reply, their social media accounts don't respond either. Always late and the company is a disgrace!

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★☆☆☆☆

“There no cheap advance fares on Cross Country routes -...”

Written on: 06/01/2014

For several years I have been travelling by train on a regular basis from South Devon to Yorkshire to vist my elderly mother. I used to be able to get find advance tickets at an affordable cost and although the system was somewhat illogical, I became adept at finding affordable fares, especially as I was able and willing to be flexible with my travels times and dates and would book well in advance. Sometimes I could even get first class tickets for just a few extra pounds. My son also would… Read Full Review

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Blanchesparks's Comment

Written on: 13/08/2014

I agree with all of this. It costs twice as much to travel from Cornwall to Aberdeen even though I booked 2 months in advance, as it costs to travel from London to Basel Switzerland. Incidentally it also takes longer.
Also the train is very overcrowded with people standing in the aisles with no more space there either. Is that legal?

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★☆☆☆☆

“Don't blame all of the staff just the overpaid Directors”

Written on: 26/12/2013 by misterlyn (1 review written)

Train journey started late and standing all the way to Taunton Lack of staff to help on the train. Contacted Birmingham with 2 emails with no response and they took 3 weeks to reply to my letter. How much are the top Goons earning to run a poorly managed company. Do they care probably not... Bristol to Plymouth next time a coach from the bus station will probably be on time for £15… Read Full Review

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