Cross Country Trains Reviews
Latest Reviews
★☆☆☆☆
“Bristol to Stoke on-trent journey by CC”
Written on: 08/05/2013 by karlbullock
Absolutely appalling service. Heating would not turn off, staff therefore supplied free bottles of water---until it ran out. One toilet in train working. Why on earth do people use cross-country trains?? Nothing on earth would ever make me use them again. Its the car for me--every time, and yes, I would most definitely rather sit in a motorway jam, than experience that journey again. (read more)
★☆☆☆☆
“Ridiculously Overpriced Rip Off”
Written on: 08/05/2013
I have to take the train from Birmingham to Peterborough on Monday mornings. the ticket is £46 whether I buy it at the station or 3 months in advance. This is a rip off. I stay in a B&B in the week and have top take the same train daily, a ten minute journey which costs 8 quid. They say that they do advance fares but they don't. Its a rip off company. (read more)
★☆☆☆☆
“Absolute rubbish compared to South West Trains!”
Written on: 02/05/2013 by ks_0 (1 review written)
I travel from Basingstoke to Southampston often. There are two different trains operators on the line: South West and Cross country. Cross country has overcrowded trains, unhappy and snotty staff, overpriced wifi and elitist reserved seating. Often turn up late, makes South West Trains seem amazing in comparison (they're really not great though either). (read more)
★☆☆☆☆
“Horrid journey”
Written on: 26/04/2013
14.25 Plymouth to Edinburgh train 26 April 2013. The train was very crowded from the start with people standing. By Birmingham it was as crowded as a London tube train with people crammed standing in the aisles making it near impossible to get to the (not very clean) toilet. Early on in the journey it was announced that the trolley could no longer get down the aisles because of the crowding. At Birmingham we were told there would be NO refreshment service at all for the rest of the journey... (read more)
★☆☆☆☆
“NO WORKING TOILETS”
Written on: 09/04/2013 by disgustedofdevon
10.08 EDINBURGH TO PENZANCE 7/04/13 Tickets booked 10 days in advance but the online seat allocation was not working correctly and would not let me change allocated seats for 2 adults and 2 children; it had allocated 4 separated seats in 2 different carriages. Never mind, I thought, we get on at Edinburgh so we will sit in B carriage which they never book out. Got on the train at Edinburgh but there was only A (first class) C,D and F (quiet). We sat in seats that said they we available... (read more)
★★☆☆☆
“First Class Oxford Doncaster ”
Written on: 08/04/2013 by OxfordUniversity
For the extra first class is not worth it. Nice trains but first class seats are really no different to standard. I was informed that newspapers in first had been stopped two yeas ago so it was a good thing we had free wifi. The complimentary tea was a nice touch but on arrival it was a cup of hot water in a plastic cup and a seepage tea bag. Cheap and cheerful. For me the I at 20p would have been nice and a cup if tea in a cross country mug would have made a real difference. Overall very... (read more)
★☆☆☆☆
“Couldn't print tickets”
Written on: 29/03/2013
I purchased a ticket online for a friend two weeks in advance of travel. Crosscountry said my friend would get the tickets within 5 days. Had not arrived in 10 days. When I phoned them about this they gave me a new code number and told me to get my friend to pick them up from the station ticket machine on the day of travel. On my friend's day of travel the ticket machine would not print the ticket, stating that the code number Crosscountry had given me was invalid. The station staff... (read more)
★☆☆☆☆
“Bristol to Plymouth ”
Written on: 25/03/2013
On a cross country train from Bristol to Plymouth and squashed in like sardines. Rude trolley man trying to sell coffee and doesn't give a damn about tired people having to stand for 2 hours. 16.46 from Bristol only 4 carriages and evidently like this all the time! When I consider the price of the ticket it makes my blood boil (read more)
★☆☆☆☆
“Uncomfortable, overcrowded and slow”
Written on: 23/03/2013 by MrFedupofthis (1 review written)
As a frequent user of the route between Reading and Birmingham and Manchester I have started to dread these journeys. The service has definitely declined in quality. Coaches D and E have been removed from the train sets so the trains are always overcrowded, the seat reservation system is nearly always in disarray and the toilets are often out of order or stinking. Most of the seats, if you can get one,are uncomfortable and have insufficient leg-room. They now do the crazy thing of not... (read more)
★☆☆☆☆
“Appalling service only mitigated by helpful staff”
Written on: 22/03/2013
If this heap of twisted metal wasn't monopolising the transport into the South West myself and my family wouldn't be using it. My own personal ( and only) recent experience of this network was as follows: Bought ticket and reserved seat. Train arrived but sadly not the carriage that contained my reservation. A platform guard advised travelling in First Class as the only handy carriage and the train about to pull out. Found a single seat. The Window was completely misted up from the... (read more)
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Showing 1 - 10 of 63 Reviews
★★☆☆☆
“Newcastle to Plymouth ”
Written on: 15/03/2013
Platform 2 0942 14/03/2013 Station Platform indicator "First Class to Rear" Moved to rear of Platform, train arrives. No First Class coaches to rear. First instead at front = Coach "A" === Elderly sprint, fighting my way breathless to the top end of the platform with luggage...! Find coach "A" just in time and FIRST CLASS seat (breathless) just as train departs. First passenger seat behind Driver Cab! Train speeds and bumps alarmingly. Vertical motion is unacceptable and really... (read more)
★☆☆☆☆
“Bad in practice and unjust”
Written on: 25/02/2013 by Tracytanhillinn (1 review written)
I had problems with printing my ticket off . I took all ID and credit cards to ticket office who couldn't help me! Then I was advised that the screen shoot of my ticket and barcode and all my Id was useless . ( With in 20 mins a new train driver came on board and the man sitting next to me just showed the train manager his screen shot and phone app ,,,,,,,, the same thing i showed the other train manager ) But. I was informed that If I pay the £155.50 one way ticket now I would get a... (read more)
★★☆☆☆
“How often do trains need to be cleaned?”
Written on: 07/02/2013
Inside the carriage was extremely dirty. Not the best place to sit for 4 hours. (read more)
★☆☆☆☆
“Outrageous ”
Written on: 29/01/2013
Worst company ever. Virgin used to run this service and it was amazing but as soon as Arriva took over it gone down the hill in a blink of an eye. Whenever I travel with Crosscountry toilets are outrageously dirty, trains stink, dirty carpets and absolutely unhelpful, unsympathetic call centre customer service. No empathy for customers, lazy and arrogant. Crosscountry is a complete nightmare, I don't know who in their sound mind decided to give them this franchise. (read more)
★★★★☆
“What is the problem with some people,”
Written on: 06/01/2013
Travel regularly from Bournemouth to Oxford and back. Very rarely delayed, train clean, staff polite. It does however seem that some people are too ignorant to take their rubbish with them when they get off the train, preferring to pile it up or throw it on the floor. It's a simple action to take it with you but obviously beyond the ability of many. Others seem to think they can bring the kitchen sink with them when they travel and put it on a seat that another passenger could otherwise sit... (read more)
★☆☆☆☆
“1st class why bother”
Written on: 22/12/2012 by Sean1983
Paid for 1st class from Manchester to Birmingham for your extra money all you get is a very weak tasteless coffee and a biscuit , no other food for free on a Saturday apparently (why only on a week day ) am starving now on way to Birmingham ! Won't bother using first class on cross country ever again as there is no point ! (read more)
★☆☆☆☆
“The worst customer care ever!”
Written on: 14/12/2012
I booked train tickets to travel from manchester to Birmingham. They took my money but were unable to e-mail the tickets. When I asked why, they gave me the run around and then said it was my fault and I couldn't have the tickets unless I created a whole new e-mail account.I have however, had tickets from many sources without incident in the past! Both the (outsourced) call centre and the customer relations department were rude unhelpful and if that is an example of how they treat... (read more)
★☆☆☆☆
“First Class payment for cattle class service”
Written on: 06/12/2012 by annoyedofcodnor
I travelled from Cardiff Central to Derby on the 29th November 2012 with Cross Country Trains, a three hour journey without the offer of even a miserly cup of coffee, can anyone tell me how do they get to call this first class, needless to say I will never travel Cross Country again and I will definately be telling my friends how poor the service was. (read more)
Sniffingmoose's Response to annoyedofcodnor's Review
Written on: 15/12/2012
As I regular commuter on this route I would advise NEVER EVER waste you money on 1st class. You get very little extra. 2nd class is expensive enough. The trains are oftern late and overcrowded. Cross country Nottingham to Cardiff via Birmingham and BIrmingham Stanstead Airport services are operated by 3 coach and sometimes just 2 coach class 170 trains. When Arriva Cross country took over the francise in 2007 they converted a few seats a the end of the train (which are rarely used) to first class. This makes less seats aveilable to everyone else. There is no free food just a nasty little trolly on some of the trains providing instant coffee, plastic tea, crisps, and other junk food.
Reply to this comment
★★☆☆☆
“Dirty and late”
Written on: 15/11/2012
I travel daily from Manchester to Wolverhampton. The service has deteriorated significantly over the last 2 years. The trains, particularly in the evening , are often late, litter strewn and invariably overcrowded. The train managers are zealous in ticket inspection but nobody, ever, patrols the train collecting rubbish which is allowed to accumulate along the journey, Overall, a poor service that appears to be getting worse. (read more)
★☆☆☆☆
“Crooks”
Written on: 11/11/2012 by CAZWOZ
I will never ever use these crooks again. Bought a first class ticket, and because we didn't check a tiny box, they came single class. We went to change this, and got through to India, talking to someone who's English skills were poor at best, and at 10p a min you canimagine the cost, only to be charged £20 to make change, with another £2 postage, and they wanted us to send the other tickets recorded delivery. AVOID AT ALL COST (read more)
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Showing 11 - 20 of 63 Reviews
★★☆☆☆
“1st Class Tickets for a 3rd Rate Service”
Written on: 06/11/2012 by River_Man (1 review written)
We spent £188 on two 1st Class rtn tickets York-Birmingham. The 13:35 CrossCountry train from York on 2nd Nov 2012 was unpleasantly noisy and we suffered two hours of low-frequency resonance and vibration. The 15:30 train back from Birmingham New Street on 4th Nov was also very noisy. No refreshments were offered for 1 and a half hrs. I needed to use the toilet but found it to be out of action. I went through the adjoining Standard Class coach (inexplicably labelled 'Coach C'.. ours was... (read more)
★☆☆☆☆
“Friend go ignored by staff”
Written on: 24/10/2012 by CVL1997
My friend coming home from York had a 4 hour journey and getting 3 trains home, she reserved a seat with a table and a window and someone took it even though it was reserved for her. She asked and asked staff to tell the couple to move and they didn't do anything about it... because she has a speech problem it was hard for her to get across what she what she was trying to say, managed to tell them about what had happened and one member of staff told her to talk properly so she tried. The... (read more)
★☆☆☆☆
“Bikes on cross country”
Written on: 23/10/2012 by LeeB1980
Hi, I take my bike to work on the train everyday in an effort to stay fit and be greener. It works well with First Great Western as they have a small carriage dedicated to bikes. Cross Country Trains believe only THREE cycle places are needed to cope with all the bikes on a particular line...WRONG!! We are in the 21st century people, we are suppose to be encouraging people to use their bikes!! I am sitting st the station now because I have been turned away because the cycle storage is... (read more)
★☆☆☆☆
“Terrible smell in first class, nothing to drink and no...”
Written on: 22/10/2012 by markl28
I buy a first class season pass as I work away from home and the opportunity to eat dinner on the train whilst commuting is great... Especially with East Coast or Virgin... Unfortunantly with Cross Country as has happened many times in the past there is no first class host on board so no tea/coffee/sandwiches/dinner... TO be fair with the terrible smell coming from the toilet I dont think I can eat anyway no matter how hungry and thirsty I am... Thankfully there was an announcement before... (read more)
★☆☆☆☆
“Long distance train - 4 carriages on a Friday at rush hour”
Written on: 21/10/2012
I paid over £100 for an off peak return between Edinburgh and Wakefield. I was allocated a seat from Edinburgh, but couldn't reserve one for the return journey. When returning, I got on a 4 carriage train at Wakefield around 6pm. It looked utterly ridiculous - a pointy sleek high speed engine with 4 carriages behind it. It looked as though it had forgotten the other half of the train. Anyway, the doors opened and I could barely even get on. The carriages were standing room only as were... (read more)
★☆☆☆☆
“Stench of Sewerage on Cross Country Trains”
Written on: 28/09/2012 by LRoberts
I have been traveling the length and breadth of England and unfortunately frequently have to endure Cross Country Trains from Bristol to Birmingham, Leeds etc. I have finally had enough of the constant stench of sewerage on the train to now spend many hours finding ways to alert the Cross Country of this unacceptable service. I have made an official complaint with Cross Country's customer relations who report they are aware of the issue and seeking solutions. I will fin as many... (read more)
★★☆☆☆
“Poor Service”
Written on: 27/08/2012
7 o'clock from Edinburgh to Oxford first class 17th August.Driver and guard only at Waverley so no catering until Newcastle, though the guard took pity on us and made coffee. First class fare not available until Birmingham. Basin in toilet overflowing, floor flooded and awful smell. Return journey from Oxford 22nd August, state of toilet unbearable, could be smelled in the first class carriage. Catering ended at Darlington. We eagerly looked at the adverts for East Coast at York Station,... (read more)
★☆☆☆☆
“Woefully overcrowded”
Written on: 25/08/2012
My partner and I recenly travelled from Birmingham to Bournemouth on a Saturday lunchtime. The train (which originated in Manchester) - just FOUR coaches - was full to standing upon arrival, and inside was incredibly claustrophobic, with people standing in the vestibules and even inside the aisle of the coach. No refreshments were offered as the catering trolley couldn't get through the crush. On top of that the air conditioning had failed in our coach. it was incredibly claustrophobic,... (read more)
★★★★☆
“Redeemed after terrible call centre experience”
Written on: 25/08/2012
After having major issues with what could have been a simply solved problem thanks to a call centre where they don't know what to say if it's off script, I called customer services and got a fantastic aervice. If only they had done this before, and not caused me so much stress and a sleepless night I would have given a fantastic review. Now I always look if it's east coast or cross country and book east coast. A shame - give call centre staff some room for empowered decision making please! (read more)
★☆☆☆☆
“no seats”
Written on: 18/08/2012
we travelled from oxford to birmingham int on july 25th 7 in are party 2 disabled kids 2 oaps 2 adults and a nother child we payed extra to reserve seats and booked 3 mths in advance when we got on there were no where to put 7 suitcases let alone a childs wheel chair and the seats we reserved were all taken and when we asked them to move only 2 people moved the others cause a sceene same coming home why should elderly people and disabled people stand discraceful never again (read more)
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Showing 21 - 30 of 63 Reviews
★☆☆☆☆
“Cross country trains - avoid them”
Written on: 17/08/2012
I booked tickets for my disabled mother to visit me for her and my birthday in September, but by mistake put the delivery address as number 1 instead of 2 (next to each other on the keyboard, late at night). When I realised, my father went to the neighbour's house but they said they had put them back in the mailbox to return address. They never arrived, and cross country said they couldn't do anything and I'd lost the tickets. Two seats booked, £80. I asked if I could pay an admin fee to... (read more)
★★☆☆☆
“To few coaches, no forward planning?”
Written on: 14/08/2012
We travelled on the 10.53am Liskeard to Edinburgh Cross Country Trains' "service" on Sunday 12th August 2012 - thank goodness we opted to pay the extra for First Class seats. The train set consisted of four coaches, one first class and three standard class. On boarding the train we had to climb over people sitting in the vestibule to reach our seats. The guard/train manager (?) apologised repeatedly for the overcrowding on the train - due to an event in Bodmin and cricket in Taunton. He was... (read more)
★☆☆☆☆
“Worst Train Company Ever”
Written on: 12/08/2012
I am a genium mistake and booked a train ticket with a rail card. i opted for an e-ticket thinking it would be easier! i needed to change my train ticket to a normal ticket and was willing to pay the extra. however the staff were more than unhelpful if not a little rude and abrupt! i made a genium mistake by booking the wrong ticket, and there were options of changing the booking plus £10 charge on top of any extra costs - this was fine, but they wouldnt even let me do this. i had to... (read more)
★★☆☆☆
“Lack Of Luggage Space, Rude Staff”
Written on: 04/07/2012 by tw1234
First off, trying to get a heavy suitcase onto a train is bad enough, but when there is nowhere to put it, it makes it even worse! I piled my bag ontop of somebody elses, it fell half way through the journey, when i was told rudely by a member of staff to 'pick it up now' and then was told to put it in the overhead compartements where it clearly would not fit. So i wanted a solution, i was standing there with nowhere to put my bag, i asked the member of staff if there was anywhere else to... (read more)
★☆☆☆☆
“Awful, First Class Rip Off”
Written on: 30/06/2012 by GrantM (1 review written)
I would advise anyone to NOT buy a First Class ticket on Cross Country Trains from Edinburgh to Aberdeen as there is no Forst Class service but you are not told this when book tickets. I have now travelled two occasions and never again! Firstly, there is NO CATERING at all on CC trains in Scotland. I thought that as a public service you had to provide at least water to customers. So anyone booking First Class on this route ensure that you pick East Coast trains where you will get a First... (read more)
★☆☆☆☆
“TERRIBLE ONBOARD SERVICE, AWFUL CUSTOMER SERVICE!!”
Written on: 17/05/2012
I was travelling from Brough to York but trains in Brough had been cancelled that day and I was informed that they probably wouldn't be running for the rest of the day. I managed to get a lift to York and therefore just needed the train back. I checked on the departures board and there were no trains (or coach service) listed for Brough or Hull and as it was evening the ticket office was closed. I boarded the train to Doncaster instead and when the ticket person came round I asked for a... (read more)
★☆☆☆☆
“Ticket refund”
Written on: 09/05/2012 by cyrus1 (1 review written)
I think even giving it a one star is an insult to the star itself . . . I would simply never use their services again and would advise others not to either. I purchased advance online tickets and collected from machine. However the ticket got lost/mislaid and had to buy new ones. Cross Country Trains assured me time and time again I would get a refund provided original tickets were returned with proof of repurchased tickets. But when it came to the crunch having sent everything to them as... (read more)
★★★★☆
“Amazing 1st Class, Average Standard Class”
Written on: 31/03/2012
CrossCountry First Class is very good. I have travelled twice and both times the ticket inspector said I didn't need to pay extra to upgrade, and once they even gave a free hot drink and a reasonably sized bag of crisps. The other time I only went in 1st Class because the Standard Class was brim full. Only downside, people enviously looking in from vestibule areas - they're allowed to stand there even without a 1st Class ticket. Fair enough, the trains are short enough for it only to be... (read more)
★☆☆☆☆
“rude staff, crowded, technical problems. NEVER AGAIN”
Written on: 05/03/2012 by lfcqueen123 (1 review written)
since i have been with my boyfriend i have been using this service alot over the past 2 years. it never improves. its awful! i use this service from burton-on-trent to leeds which takes 1 hour. WHICH IS BY FAR ENOUGH. i couldn't imagine spending a trip on that train for longer than 1 hour it would drive me insane. well first off, we pay £28. every time we travel on this service we NEVER get a seat. NEVER. the reason, its a popular service with very few carriages. where are all these... (read more)
★☆☆☆☆
“A very bumpy ride!!”
Written on: 30/10/2011
Recently used Crosscountry train from Newcastle to Birmingham. It was awful, the train shoogled and shook all the way. So bad I began to feel sick when I was reading and had to give up and just sit for the whole trip. Only one loo was working and it was filthy. The refreshment trolley came down train only once and tea served was lukewarm. Attendants serving the refreshments had a gay old time to themselves in the train office at the end of the carriage, very noisy. No one at any time... (read more)
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Showing 31 - 40 of 63 Reviews
★★★☆☆
“spoilt by catering”
Written on: 03/09/2011
travelled from Darlington to Plymouth 10-15am 25-8-2011,returned 11-25 1-9-2011,while the journey was good and smooth and the staff were polite and helpfull,and this is what you would expect paying for first class service,but the big let down was the food,a choice of two for lunch,either a cheese,ham and tomato sandwich or pasta,spinach and cheese,we had the sandwich,most thrown away due to tasting and looking as though it had been made a few days before,on the return journey I had a... (read more)
★☆☆☆☆
“1st class ? i dont think so”
Written on: 06/08/2011
Just would like to agree with sue l above,i recently did a trip from glasgow to newcastle with crosscountry trains in 1st class on a journey of nearly 3 hours,unlike sue l she was lucky to get a drink no one had even had a sniff of a cuppa when we arrived in newcastle. Also no wifi and a unclean coach,needless to say i wont use these cowboy's again just wish i saved myself a fair few quid and went standard (read more)
★☆☆☆☆
“First and last time I'll ever use Cross Country - 1st...”
Written on: 04/07/2011 by Sue_L
Booked a 1st class return York to Glasgow - compared to East Coast and virgin this service is apalling. 1 cup of luke warm tea was all they offered in 1st class - rude and unhelpful staff! Dirty carriage and the toilet facility was awful! People overflowed from standard into first as train was packed and no one bothered to check tickets! Charged £177 for this - Never again!!! (read more)
★☆☆☆☆
“The level of overcrowding I experienced on the Reading...”
Written on: 08/05/2011
The level of overcrowding I experienced on the Reading to Birmingham International journey I took surely has to be illegal. Five of us spent the journey standing in the loo - not ideal for us, nor for the pregnant woman who somehow battled her way down the carriage to use the facilities only to find she couldn't because there simply wasn't room for us to go elsewhere so she could use them, and not for the young boy who squeezed in behind us and used the loo anyway. One of my fellow... (read more)
★☆☆☆☆
“Having a long commute between Bristol Temple Meads and...”
Written on: 08/04/2011
Having a long commute between Bristol Temple Meads and Truro I hoped for a comfortable journey. The comfortable part came when we got OFF the X-Country train onto the First Great Western one! I kid you not, it feels like you are sat on the lap of the person next to you and our soup was climbing up the sides of the bowl! The train goes a little too fast for comfort! Even when we got on the train, the assistant in the buffet car made a quip about not wanting us to spill the coffees we'd... (read more)
★☆☆☆☆
“I booked 4 adult tickets 6 weeks in advance via the...”
Written on: 09/03/2011
I booked 4 adult tickets 6 weeks in advance via the National Rail Enquiries website for a reasonable price travelling with Chiltern Railways, however when completing the booking you are transferred to the Crosscountry website and carry out the transaction with them.
Hands up I made an error in the fact that I had forgotten to click a return ticket which increased the price of the tickets from £30.60 to £32.00, I phoned Crosscountry approximately 10 minutes after completing the order thinking...
(read more)
★☆☆☆☆
“Travelled from Edinburgh. 3 toilets out of action,...”
Written on: 25/02/2011 by jonathanpete (3 reviews written)
Travelled from Edinburgh. 3 toilets out of action, staff complained at putting our bikes on train even though we had reservations.
My brother hasn't had a much better experience. He bought a ticket and selected to collect ticket at Tipton railway station. They said the ticket office would be open when he caught the train. Anyway it was closed. When he wrote and complained, they blamed Virgin Trains when in actual fact it was London Midland who ran the station.
(read more)
★★☆☆☆
“Taken Cross Country a number of times at weekends, and...”
Written on: 22/02/2011
Taken Cross Country a number of times at weekends, and virtually always found them comparable to a cattle truck. If you've reserved a seat, don't raise your hopes on occupying it. They lay on the bare minimum of coaches (4 or 5)then leave the passengers to battle their way to any seating they can get - unless you're travelling first class of course. (read more)
★☆☆☆☆
“I just would not use them if you paid me in gold bars....”
Written on: 14/02/2011
I just would not use them if you paid me in gold bars. The guards couldnt care less, my daughter just had bad experience this am traveling down from Newcastle. She ended up stranded and penniless on Darlington station, all because her rail card was just out of date. Oh and she was on her way home for medical treatment, she was clearly ill but they didnt care. Thank god for the guy in the ticket office in Darlington. (read more)
★☆☆☆☆
“They do not understand the meaning of customer care or...”
Written on: 08/02/2011 by Lynneth (1 review written)
They do not understand the meaning of customer care or service - dreadful!!!
I booked a ticket to travel on 2 December 2010. The train was cancelled due to three foot of snow, so called them for a refund. They told me to send my tickets back. I sent them on 3 December by registered post, and then waited for my refund ............... and waited ............. and waited. On 2 February, I called them. One and a half hours and eight different call later, I was told that my request for a...
(read more)
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Showing 41 - 50 of 63 Reviews
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Sniffingmoose's Response to annoyedofcodnor's Review
Written on: 06/12/2012
As a regular commuter on this service I fully agree with the review. What they do not tell you is that the Cardiff to Nottingham service is an inferior service to the main crosscountry route. Firstly the trains are 3 coaches and often just 2 coaches. They have a refreshment trolly on some of the trains operated by a private contractor which does not offer free drinks in first class. The trains are often late or cancelled and the fares are very expensive. This route is not the worst on the railway but do not depend on it if you really have to be there on time.