Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★★☆☆☆

“Cooking the passengers”

Written on: 09/02/2015 by RoselynShepherd66 (1 review written)

4 hours on the train today from Taunton to Manchester. Ridiculously over crowded at first and just packed most of the way. Getting on to dangerously hot carriage, the train manager agreed when I mentioned it to him but nothing changed. Usual smelly loos and dingy, clapped out rolling stock. I travel by train all over England every week and Cross Country is consistently the worst and most uncomfortable train operator. All their reviews are terrible. Surely it's time to get rid of them?… Read Full Review

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★☆☆☆☆

“Sure avoid if you can! ”

Written on: 06/01/2015 by Burgessyl94 (1 review written)

Packed trains out of service toilets and first class is a joke one soft drink in 5 and a half hours and I was refused a drink of water in the last three hours of my trip to enable me to take medication as catering was closed. Complained by e mail and basically told tough! I will not be using them again. Also had trains cancelled in the past so goodbye booked seat! … Read Full Review

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★☆☆☆☆

“Absolute rubbish!”

Written on: 30/12/2014

I had the misfortune to take Cross Country trains from York to Cheltenham and back. I paid an exorbitant amount of money to travel first class. First class!? What a joke. I was only glad I wasn't travelling standard class as that looked positively third world! There was no first class service- in fact I was on the train for 2 and a quarter hours before we finally got a complimentary cup of coffee in a paper cup with their choice of biscuits. Really poor! Poor trains, poor service- in… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 30/12/2014 by EmilyMeier (1 review written)

Made the mistake of using cross country trains twice and both times have been very stressful. Paid in advance for tickets online and did not receive any booking references. In both cases I had to phone the expensive call centre and wait on hold for ages to eventually be told I had not made any bookings (even though the money had already been taken out of my account). Book train tickets elsewhere… Read Full Review

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★★☆☆☆

“Train journey fine but had to wait a good 20/30...”

Written on: 25/12/2014 by dvBlair30 (1 review written)

Train journey fine but had to wait a good 20/30 minutes before we could even sit down on our reserved seats as people were sitting in seats they had not reserved and many were stood randomly in the carriages meaning that many people could not get through to their seats… Read Full Review

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★★☆☆☆

“no leg room, no coffee, makes Ryan Air look good”

Written on: 18/12/2014 by rlBateman134 (1 review written)

£78.00, for a3.5 hour journey with not even the option of disgusting Starbuck coffee at over inflated prices. At least let food and drink sellers on the train if you can't manage it yourselves… Read Full Review

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★☆☆☆☆

“Late train and poor management RUDE COMPANY”

Written on: 28/11/2014 by jsamways (1 review written)

In October I had to make a mercy train journey to Stansted to be with my mother as my father was dying in hospital. I went to March station to board a train as I had a car waiting at Stansted to take me to the hospital. The train was delayed 5 minutes initially but due to the 'lack of technology' the updates were rather delayed, eventually the train was over 40 minutes late. This was due to staffing issues 'staff arriving late' It would have been helpful if the station updated the information… Read Full Review

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★☆☆☆☆

“I felt robbed!”

Written on: 24/11/2014 by VictoriaBenson (1 review written)

These trains are awful. I did York to Bristol and by the end of the journey I was exhausted. The train was way overcrowded, which was really bad because the carriages are so small anyway. There was nowhere near enough luggage room, resulting in even more crowding and after 6 seat swaps in 2 hours, I had to stand up for the remaining 2 hours, along with many other unhappy passengers. Horrible and I paid almost £130 for the pleasure!… Read Full Review

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Peregrime55's Comment

Written on: 27/11/2014

these trains want upgrading to at least 6 coaches,the trains from York to Glasgow central are terrible,overcrowding ,never can book a seat on certain day,when you think about it these trains used to have 9 or 11 coaches on and could sit in peace,i go up every 3 weeks but thinking of changing routes on the west coast run,i don,t know how they get away with the health and safety on these trains,if there was an accident god help us,charles little.

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★☆☆☆☆

“Total Rubbish!”

Written on: 11/11/2014 by Cooney55 (1 review written)

Never again will we use Cross Country Trains from Newcastle to Scotland.The particular service was chosen because it was direct to Glasgow. However only when we arrived at Newcastle we found that it terminated at Edinburgh so we had to change trains. On the return journey, on checking the board at Glasgow Central at 14.30 for the 15.00 train to Newcastle it showed that the train was running to time. Fifteen minutes later after returning from a coffee it been cancelled, surely they could give… Read Full Review

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★☆☆☆☆

“Bring back Virgin”

Written on: 07/11/2014 by Alvin1984 (1 review written)

Sat here on Cross Country service Manchester to Birmingham in first class (alledgedly) - begrudgingly offered a drink, no-one in attendance, no food or explanation if not available - absolute disgrace and has been most of the times I've travelled this route - hope Virgin win the next time around!!!… Read Full Review

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★☆☆☆☆

“The Worst”

Written on: 03/11/2014 by ellie.mcdonald (1 review written)

Absoloutely awful. I use cross country to travel between Leicester and Cambridge. On tonight's journey at 7pm on a Sunday, there were just TWO carriages. People were crammed in like sardines; some had to wait until the next train (an hour) because they physically couldn't fit onto the train! It was hot, uncomfortable and probably the worst journey of my life. This is the kind of level of packed-in-like-sardines-ness one would expect from the london underground during rush hour- not on a train… Read Full Review

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★☆☆☆☆

“Unreliable commuting hell!”

Written on: 23/10/2014

I have spent 5 years commuting daily from Manchester to Wolverhampton. The service has steadily deteriorated. Trains are often dirty, lights broken, overcrowded and unreliable. Train staff are too busy checking tickets and selling from the trolley to clear rubbish and inevitably the carriages are full of detritus. Often there are only 3 standard and 1 1st class carriage resulting in regular overcrowding. Don't bother booking a seat , more often than not the reservation system is not working… Read Full Review

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★☆☆☆☆

“Awful, just awful .”

Written on: 21/10/2014

First experience on these trains from Bristol to Manchester Piccadilly. The outward journey wasn't too bad except the train was filthy , even at nine in the morning. The seats are so close together and uncomfortable and I am only small.Thank goodness I had taken a drink with me as the trolley didn't arrive until Birmingham. The return journey was unbelievably awful. The 7.09pm train was announced as cancelled due to a member of staff not able to come into work? There was absolutely no other… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 13/10/2014 by Jacksondq483 (1 review written)

My wife and I travelled to Leeds from Birmingham on a Friday evening (5.00pm)and returned on Sunday afternoon. This train travels from the South West to Scotland and was already overcrowded on arrival in Birmingham. We nearly did not get on the train as the doors were closing as people were still trying to get on. Although we had a booked seat we could not get near it for the first hour due to the number of passengers sitting and standing in the aisles. The train guard informed us that this… Read Full Review

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★☆☆☆☆

“Never enough coaches”

Written on: 09/10/2014

i travel weekly from Macclesfield to Oxford on Cross Country because I have no choice. The trains are filthy. Seats that were "available" when I have occupied them have mysteriously Been booked en route and I have frequently had to move from what was an available seat, sometimes twice on the same journey! This is a very discourteous way to treat paying customers and I have often had to find another vacant seat in a different coach altogether - not great when carrying luggage! I know of no… Read Full Review

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★☆☆☆☆

“Cross Country - overcrowded & toilets not working”

Written on: 08/10/2014 by Morganc415 (1 review written)

This 'short' train went from Southampton Central to Birmingham International Airport on Sunday afternoon. The obvious problem is that more people were getting on the train than off as it went north and it eventually got so crowded people were standing everywhere. There was no indication that seats are reserved so people were being asked to move all the time. On the outward an inward journeys one toilet was not working and one ran out of flushing water, so they were grubby and too few in… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 27/09/2014 by Carsongn60 (1 review written)

The train was on time which was great, but the customer service was absolutely appalling. You are the paying customer, but one member of staff who was on the 'trolley' giving out food and drinks was extremely rude and made you feel very uncomfortable. She asked me a question about what I wanted with my hot drink, and I was thinking but immediately within two seconds or so said It again in a very rude and impatient manner which I will not tolerate. I was very disappointed with customer service-… Read Full Review

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★★★★★

“Significantly improved, hopefully can maintain such...”

Written on: 20/09/2014 by ClareWatson (1 review written)

For a long time, the words "this service is operated by Cross-Country" filled me with dread whenever I was waiting to board a train. Now though, this is far from the case. Recent experiences with them have proved that clearly, they accept feedback, and listen to it. The train from my local station was always overcrowded and full to capacity- people literally squeezing in to the gangways. They have introduced a longer train, and there are seats again. It's possible to get a seat without… Read Full Review

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★★☆☆☆

“All the trains were on time but unfortunately I had...”

Written on: 09/09/2014

All the trains were on time but unfortunately I had forgotten my rail card. When checking my ticket, I naively thought that they could check on a system for my rail card number but they 'cannot do this at 8 o'clock at night'. I paid the equivalent of my return ticket twice over as a single fare, £50. Not a great end to my weekend. I don't understand why after paying each year for a rail card, they are unable to check on a system for it. I understand there are plenty of people trying to get a… Read Full Review

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★☆☆☆☆

“Stay Away!!!!”

Written on: 09/09/2014 by nasserprofessional (1 review written)

My mum went from birmingham to manchester on a cross country train. The train was 10 minutes late and stood at the station for another 10 minutes. Due to the train being late more people were waiting resulting in the train being over crowded. My mum managed to get a seat but there was this drunk man sat next to her shouting abuse. She couldn't move to another seat because there were no seats people were stood up waiting for seats. She had to listen to this man shouting abuse for the whole… Read Full Review

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