Cross Country Trains Reviews

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★☆☆☆☆
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Cross Country Trains

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Latest Reviews

★☆☆☆☆

“Cattle class”

Written on: 23/09/2017 by 11Moreno (1 review written)

Book a window seat get a plastic panel. Train was packed. Staff not interested… Read Full Review

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★☆☆☆☆

“Getting your ticket - extremely difficult!!!!!!”

Written on: 23/09/2017 by Fluff72 (1 review written)

I booked a ticket online yesterday to travel today and although I requested to pick up at station the email specified I had to download an app to see my tickets. Firstly the app was not clearly identifiable from the description in the email and there was no hyperlink to it. Once i found app and downloaded no tickets appeared. I then had to resort to phoning the company relaying more numbers from the information tab on the app to then be given a different reference number so I could pick up my… Read Full Review

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★☆☆☆☆

“Abysmal trains”

Written on: 18/08/2017 by Sean303 (1 review written)

Can't fit even a small rucksack in overhead stowage space. I'm 6'1" and I can sit comfortably Ina standard seat unless I hunch over. During peak times only 3 standard carriages are available for the whole route from I think Leeds to Plymouth I get on at Bristol. They are hot trains that smell of sewage inmost areas, have absolutely annoying doors and stupid roller blinds. The window seat has a curved heating grate so you can't rest your foot on it making it even more cramped, the window arm… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 15/08/2017 by woMcMahon303 (1 review written)

Paid for internet on board. Didn't work properly. Made a complaint and in their terms and conditions they suggest that its part of the agreement not to be able to listen or watch anything… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 08/08/2017 by Puss100 (1 review written)

Took a 1st class journey from Edinburgh to Birmingham with Crosscountry Trains; worst journey ever. Despite purchasing a first class ticket there was no food available. Was told food would come on board at Newcastle, it didn't. Question: why wasn't food put on board at the start of the journey? Questions why was food that was being sold on board at the start of the journey, and picked up along the way? Shocking attitude from staff on board and at customer service centre; they didn't care… Read Full Review

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★☆☆☆☆

“Dirty Dirty Filthy Animals!!”

Written on: 31/07/2017 by MitchellWren152 (1 review written)

Hurrendous Crosscountry train from bristol to Cornwall!!! So dirty small smelly dark busy worst trains ive ever experienced!!! £116 pound!!! You robbing stinking animals!!! Dont ever use these filthy dirty dirty stinking small trains!!!! Dirty bastards!!!!… Read Full Review

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★☆☆☆☆

“Horrendous!!. Uncomfortable and terrible ”

Written on: 28/07/2017 by Maggie2051 (1 review written)

My grandson and I were travelling from Leeds to Edinburgh the other day. He had to stand the whole way as did a lot of other passengers. Aisles were blocked by passengers and luggage, surely a health and safety issue. The doors were blocked in the same way. The trolley could not ge through and the conductor suggested contacting customer services which I did. They stated that the train was not a carriage short, which the staff had told passengers that it was. There were a lot of excuses but no… Read Full Review

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Nothappypersonage's Response to Maggie2051's Review

Written on: 26/08/2017

I agree with you, I too do not think highly of cross country either, their trains smell, even when I have travelled first class, they don't cater for gluten or dairy free ( so I end up bringing my own milk and sandwiches), their snacks are too fattening. Staff seem to spend more time chatting than dealing with customers.

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Nothappypersonage's Response to Maggie2051's Review

Written on: 26/08/2017

I agree with you, I too do not think highly of cross country either, their trains smell, even when I have travelled first class, they don't cater for gluten or dairy free ( so I end up bringing my own milk and sandwiches), their snacks are too fattening. Staff seem to spend more time chatting than dealing with customers.

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★☆☆☆☆

“Awful service”

Written on: 22/07/2017 by Knightoi155 (1 review written)

Horrendously filthy trains! My journey from Darlington to Newcastle and back was terrible! I had to change seats twice due to reservations screens being broken, I didn't get my reserved forward facing window and table seat and instead got a delightfully coffee stained, Greggs infested backward facing aisle seat. Coming back was a similar story, the table I had booked had something spilled on it with bottles of booze all over! I can't believe the best part of my trip was going on a… Read Full Review

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★☆☆☆☆

“had the misfortune of using this company a few times”

Written on: 02/07/2017 by Fullersu1983 (1 review written)

the first time I had the misfortune of using this company was from Plymounth to Newcastle. The service began at Plymouth and as soon as I stepped onto the train I could feel the heat. The temperature outside was around 25 degrees, inside the train the tempurature was more like 35 degrees with a broken air conditioning system. To make things worse the train began to fill up and was heavily overcrowded, everyone was clearly uncomfortable. The company even dished out free water, 1 small bottle of… Read Full Review

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★☆☆☆☆

“First Class on Cross country Train - A comedy act”

Written on: 30/06/2017 by bnMurphy-Alt354 (1 review written)

My Mother is currently travelling from Exeter to Leeds First Class with Cross Country as a treat....... I am so lost for words at what a joke this is that I would suggest to anyone having to travel with Cross Country would be better sitting on the roof of the Train. This is not first class. They have no stock of food, the seating is a free for all for anyone of any ticket status to sit at if they cant find a different seat. It is an absolute waste of money.... The management couldn't care… Read Full Review

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★★★☆☆

“FIRST CLASS ”

Written on: 29/06/2017 by nnMonahan439 (1 review written)

Imagine my horror and dismay at being turned away at the Virgin Business Lounge at Piccadilly Train Station for believing my ticket to Newton Abbot was actually a Virgin train ticket instead as I learned just merely a Cross Country train. The train journey was admittedly stress and drama dree wih oodles of legroom. It paid to travel by first class due to my height and the 5 hr trip. Staff very pleasant but any complimentary items more than biscuits and slices of fruit cakes they seemed to keep… Read Full Review

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★☆☆☆☆

“first class ?! More like third world!! ”

Written on: 20/06/2017 by Psychoseal4144 (1 review written)

I commute from Taunton to Bristol for work, first class. The catering is virtually non existent. The menu offers a range of hot and cold drinks, but only when they can be bothered to serve you. Most of the time you just get told "the catering trolley is in coach F, go and buy a coffee off that" If you ask the staff for something they look at you like you're something they have stepped in. And then give you a long list of excuses for why they can't do their job. The best one I have heard so… Read Full Review

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★☆☆☆☆

“Cross Country Trains... Unreliable Cramped Noisy Stale...”

Written on: 03/06/2017

I recently travelled between Southampton and Birmingham New St using Cross Country... what a mistake! The trains are only 4 cars which means you will likely have to stand for a good deal of your journey, if or when you manage to get a seat and squeeze in next to some other hapless traveler you will find a distinct lack of leg room, but don't worry by the time you reach your next stop you will probably be asked to move as "your" seat is probably reserved by another passenger up the line. Back… Read Full Review

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★☆☆☆☆

“Third World Service ”

Written on: 31/05/2017 by DavinOlson10 (1 review written)

Just had the misfortune of travelling on the service between Birmingham and Derby. Overcrowded with the heating on full which appears the staff could do nothing about. In fact they were reduced to handing out bottles of water to cool people down. Not my first unpleasant experience travelling with this Company. If you can avoid them, do!… Read Full Review

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★☆☆☆☆

“zero stars”

Written on: 23/05/2017

Should be zero. There is no aspect to the Crosscountry train service from Bristol Temple Meads to Leeds that I could commend. I have two complaints: 1) Primarily this is an intercity route but Crosscountry want to use it as a short-hop commuter run as well. The two types of sercice do bot mix well but Crosscountry want the business of both. They and up irking both sets of travellers. The bothered huffing and puffing of commuters as they shuffle along the narrow aisles to find a seats… Read Full Review

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★★☆☆☆

“Freezing!”

Written on: 10/05/2017 by Rylee427 (1 review written)

Travelled from Leeds to Markinch, fife today with my mum nearly 80 years old.. Rubbish on table when we boarded. Staff were mostly friendly but not overly so. Air conditioning switched fully on. Had to wear jacket most of way. Asked member of staff if they could turn air conditioning a notch or two. She said all you have to do is ask. Fine - it got a touch warmer for a short time but was soon up to full again. I booked tickets in Feb. Won't bother to do that again as most people were just… Read Full Review

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★☆☆☆☆

“Cancellation and delay”

Written on: 30/04/2017 by Barry193 (1 review written)

Arrived at Berwick station to find my train cancelled (& the following Cross Country service); had to wait whilst TWO Cross Country trains sailed through the station (one presumably the 'cancelled' train, the other the following service - no attempt to stop this to pick up waiting passengers; no mention of Delay & Repay at any stage; return journey 50 minutes late (for a 40 min trip - not bad); tickets checked, but no mention of compensation either… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 16/03/2017 by ieMurray69 (1 review written)

Got on one there quite a few times. Seats a vile and smell. I pay for internet and it never ever works. If only I could pick train company to get each time otherwise I'd never ever get a cross country train sgain… Read Full Review

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★★☆☆☆

“sauna”

Written on: 24/02/2017

Took a "crosscounrty train" from Leeds to Cheltenham Sheffield to Birmingham the Coach F on Sunday 19th arriving Chelt around 10pm The coach was like a sauna! sweating people taking of jackets and jumpers. Train manager made a joke about it, but did not sort out water for the coach when asked. It was truly terrible They take your money for bad service… Read Full Review

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★☆☆☆☆

“Dirty first class poor service”

Written on: 19/02/2017 by Combscm59 (1 review written)

Travelled on the 14.02 tamworth to cheltenham spa. Tried to get the 10.02 but delayed then cancelled no further trains until 1pm...finally got the 14.02 when it turned up at 14.20. First class seat had someone else sitting in it...no reserved signs. Only two tables dirty. Sandwich and cup wrappers on empty seats and rubbish on the floor. I took photos. So far...been on train half an hour no drinks or snake offered. Not Seen a member of staff yet... Appalling… Read Full Review

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