Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★☆☆☆☆

“Cross country trains”

Written on: 27/09/2016 by Browneyn191 (1 review written)

Travelled first class on Cross Country trains but not sure what I paid the extra for! Tiny first class carriage, wifi didn't work, uncomfortable seats, scruffy furnishings, no facilities whatsoever and extremely cold even though it was a mild day in late September. If you can make your travel arrangements by other means I would advise you to do so… Read Full Review

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★☆☆☆☆

“Worst trains ever!”

Written on: 23/09/2016 by regularusernew (1 review written)

This has got to be the worst train operating company ever! Overpriced, dirty, bad customer service, uncomfortable, terrible internet connection, poor facilities, etc. This company operates on maximum exploitation of passengers as they are the only ones who offer direct x-country routes along the largest distances. Be prepared to be ripped off when using. Considering the demand for this service you would think they would up their game but the current standard shows what sort of company they… Read Full Review

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★☆☆☆☆

“money for nothing”

Written on: 21/09/2016 by JaydenGoode337 (1 review written)

Travelling first class on cross country trains is appalling. Staff are polite and friendly but the Company puts added pressure on their staff by the 'service' it offers, or doesn't offer. I have to travel once a month from the South West up to The Midlands and on every journey the choice of food reduces....accept if you want to pay extra of course. The high price of the ticket doesn't warrant having to pay extra for something edible. The lunch choice today was a spicy wrap. Not good enough. You… Read Full Review

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★☆☆☆☆

“1st class ? Not in a million years”

Written on: 20/09/2016 by Definitely_not_1st_class (1 review written)

Travelled Nottingham to Derby and on to Leamington Spa using Cross Country 1st Class NO refreshments offered to 1st Class passengers as priority given to 2nd class passengers ( who would need to pay ) Customer Services admitted the replacment Steward was not up to the job but stated that refreshments are not part of the 1st Class package OH YES IT IS - LOOK AT YOUR WEBSITE I suggest that Cross Country take a trip on Virgin Trains to see how it should be done Having looked at other… Read Full Review

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★☆☆☆☆

“One star too good - doesn't deserve to be called a service”

Written on: 17/09/2016

Travelling first class from Piccadilly to Cheltenham - started ok though tea is served in paper cups and complimentary refreshments are minimal if any and pre packed with no plate etc. Unlike other companies. We were not offered any complimentary refreshments and I had to walk the length of the train to be told that the staff had been too busy serving standard class (I've understaffed) and didn't have time for us. After a staff change at Birmingham someone did offer us a drink but not… Read Full Review

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Sniffingmoose's Comment

Written on: 20/09/2016

As a regular rail traveller I would always say only bother with First class if you are going to or from London. Virgin Trains East Coast is I think the best First Class offering. The eye watering fares that you have to pay for First Class tickets are such poor value for money considering the lack of catering service Note what they say on their website. "Our First Class food and drink service, items and offers are subject to availability and may not be in operation on all scheduled services" Now an off peak ticket valid after 09:30 First Class Return Manchester to Exeter is £323.10. If you want to travel before 09:30 its £581.60! I would never pay it myself.

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★☆☆☆☆

“Disgraceful ”

Written on: 15/09/2016 by McKinneyrz351 (1 review written)

I have the misfortune to have to use this service for a 4 hour journey two or three times a week. The trains are always full and standing for at least half that time. Always. They use the four carriage voyagers. This means: uncomfortable seats with pathetic leg room, indequate luggage space, the vestibules stink, the toilets are vile, the trains feel old and grubby, the reservation system is unreliable at best and the wi fi is a joke. Tickets are expensive off peak and exhorbitant in peak… Read Full Review

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★☆☆☆☆

“Overcrowded in almost every train. Train look so dirty...”

Written on: 23/08/2016 by 479Roche (1 review written)

Overcrowded in almost every train. Train look so dirty and terribly rundown. Not running regularly and delay way more than other train company. Poor staff service… Read Full Review

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★★★★★

“Cheerful announcement ”

Written on: 11/08/2016 by Ayerscp448 (1 review written)

 the train manager great the train theusday 9th Aug 2016 14.04 train to words Coventry I was having a bad day he made it sound like he really cares… Read Full Review

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★☆☆☆☆

“Genuine mistake !!!”

Written on: 09/08/2016 by burybolton (1 review written)

Travelled 9 /8 /16 Manchester to stoke 12.07 train platform 4,boarded train no staff on platform to be seen.it came to light we booked at machine at Piccadilly, that we had boarded the wrong train.i travelled with 2 children and fortunately should I say do not travel by train ,except on rare occasions.the staff were ore tha offensive and rude,I was forced to pay more than I had already paid at Piccadilly and that included a return.customer service totally unacceptable,never in my life travel… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 08/08/2016 by Aracelyj134 (1 review written)

Dirty train overflowing toilets, air conditioning not working, half an hour late. Is this enough. Oh and expensive!… Read Full Review

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★☆☆☆☆

“Dreadful servive, no room for yourself or suitecase ”

Written on: 30/07/2016 by hiSinclair379 (1 review written)

This has to be one of the worst long distance train services going, they have one of the narrowest of leg space, barely any room for more than a couple of suitecases. The Wi-Fi is by far the worst I have every used on a train. 6 hours had about 30 min of usable Internet, definitely not worth the money. All in all a very poor service… Read Full Review

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★☆☆☆☆

“Stranded in early hours after train delay ”

Written on: 13/07/2016 by 9thjuly2016 (1 review written)

Me and my friend with health issues going to Glasgow got a crosscountry train from reading to Newcastle when we got delayed for 3 hours as a train in front broke down, when we got to Newcastle we were stranded as we couldn't get another train or hotel as it was 12.40am, local taxi's wouldn't take us to Glasgow as we didn't have money upfront, I called our local taxi company in Glasgow who agreed to come down and get us as we are regular customers to them, when contacted by crosscountry they… Read Full Review

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Sniffingmoose's Response to 9thjuly2016's Review

Written on: 15/07/2016

You should not have been left stranded. When you buy a train ticket in the UK the train company has to get you to your destination as you have a contract with them. If they cannot get you to your destination they have to put you up in a hotel. However in your case you forfeited your rights by making your own arrangements by getting your own taxi. At this stage it would be work taking the case to passenger focus who may be get more compensation for you.

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★★★☆☆

“No food in first class ......it's Sunday”

Written on: 28/06/2016 by Lassedinburgh (1 review written)

Travelled first class with Cross Country with my sister to Edinburgh and back to Wakefield. £588.00 for the total journey. Yes you did read that right. Catering from Wakefield involved 2 small glasses of orange juice out of a carton, 2 teas, 2 cream scones and 2 further juices. That was itt. Return journey no menus on tables. 2 bottles of water then a grumpy attendant brought 2 teas and threw 2 shortbread biscuits and 2 packets of crisps onto the table, without asking us whether we wanted… Read Full Review

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★☆☆☆☆

“Expensive, Dirty, Busy, Delayed, Simply The Worst.”

Written on: 23/06/2016 by Marinw73 (1 review written)

Crosscountry are simply the worst train provider in long journeys. Period. I have travelled from Newcastle To Bristol Parkway, a 5 hour 50 minute journey, which was delayed going and on the return by 20 minutes at the minimum. The train was extremely busy between Bristol and Leeds on both journeys and provided a tiny 4 car voyager on this service from Aberdeen to Plymouth and 5 car on the Penzance to Glasgow Service, which is simply ridiculous. The staff weren't helpful at all neither. There… Read Full Review

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★★☆☆☆

“Expensive ”

Written on: 14/05/2016 by Natclark100 (1 review written)

Journey was good. Train ok, but far too expensive to make it a viable option for regular travel, it is cheaper to hire a car if you can drive. Staff friendly and helpful, but I would expect more for the cost… Read Full Review

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★☆☆☆☆

“Dirty seats”

Written on: 08/04/2016 by MeghanEwing330 (1 review written)

Please change the fabric on the seats… Read Full Review

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★☆☆☆☆

“voyagers trains are vile”

Written on: 03/04/2016 by silvernlilac (1 review written)

I have to use scummy voyagers to go and see family in Southampton. They are the worst trains in the world and quite frankly the idiots who designed them should be shot. Having 4 carriages on a 6 hour journey. Well isn't that a fantastic idea. Do cross country/ virgin not have a single brain cell between them??? The service is usually late and there are usually no seats. Hate these trains with a passion. Surely with all the money cross country are raking in from their overpriced fares they could… Read Full Review

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★☆☆☆☆

“very rude staff are very obnoxious”

Written on: 04/03/2016 by rdPurcell71 (1 review written)

Cross country staff i find are a little rude there are only three bikes aloud on a train unless its fold up taking this into account and most train companies do as train and bike are concidered very green you think they would do more but my biggest gripe is there staff are such ares holes talk about a god complex… Read Full Review

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★★☆☆☆

“Philthy Not clean. ”

Written on: 01/03/2016 by Davesimmo63 (1 review written)

Got an early morning train from Torquay to Bristol. Train was really dirty. Tip to cleaning company. Pull down the seat trays, wipe a disinfected clean cloth on them, hey presto, cleaner train. Hoover would help also. Moved seats x4 times in two carriages to get a seat where I did not have to wipe my feet when exiting the train. You don't deserve this franchise!!! Get a grip and sort the easy stuff out… Read Full Review

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★☆☆☆☆

“Rubbish Service”

Written on: 19/02/2016 by 263Howell (1 review written)

I travel between Winchester and Reading daily. The Cross-Country route provides a direct link between the two. Having experienced several trips on this appalling service I will do anything NOT to travel on these trains again. Very uncomfortable seats, trains which are always overcrowded due to lack of carriages, hopeless website. A classic example of how NOT to run a train service… Read Full Review

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