Cross Country Trains Reviews

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Latest Reviews

★☆☆☆☆

“Shocked”

Written on: 26/05/2015 by Nnnnn9999 (1 review written)

paid for first class only to discover no different to second. Wish I hadn't wasted my money. Only benefit is free wifi and that keeps hanging. Never again!… Read Full Review

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★☆☆☆☆

“Dirty and obscenely expensive! ”

Written on: 23/05/2015 by 4268sand (1 review written)

Can't believe I have just had to pay and astronomical fee of £56.40 for a Day return from Wakefield to Coventry ! Not only is this a criminal amount of money for this journey but the train was late and when it did arrive absolutely filthy and smelt of toilet ! So I now have to spend and hour or so sat on a filthy seat with the smell of public toilet wafting in the air ! Sort it out xcountry and stop taking the Michael out of your customers ! One saving grace is that the train manager was… Read Full Review

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★☆☆☆☆

“Customer service at its worst”

Written on: 11/05/2015 by Lewis-Alt268 (1 review written)

XC really need to get their act together. Paid a premium to travel from Glasgow to Darlington yesterday in 1st class. Had to sweep the crumbs off my seat from the previous occupant and had to wait until almost at Newcastle (nearly 2 hours into journey) before being offered the "complimentary" tea or coffee. The catering trolley boarded at Edinburgh but by the time it got to our carriage ........ Yup! You guessed it, there was nothing left. Thank goodness I was not travelling to Birmingham. I… Read Full Review

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★☆☆☆☆

“dirty”

Written on: 10/05/2015 by CarleyDaugherty (1 review written)

Short journey to Birmingham but really disappointed the train was horrible - dirty, unclean, marks all over the seats!… Read Full Review

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★☆☆☆☆

“Daily misery from. Stoke to Birmingham and. Back again”

Written on: 02/04/2015 by 89Hodges (1 review written)

there is nothing I like about CC Trains. I use them everyday. 90% of the time they are severely overcrowded. Us commuters are treated worse than cattle and pay a premium price to commute on an overcrowded, dirty, shabby train. Quite often they put on 4 Cars for a cjourney between Manchester to Bristol/Paignton via Birmingham or other long distances. They must make a fortune as they have double the passengers on half the trains! Very poor and expensive service!… Read Full Review

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★☆☆☆☆

“Nothing first class about this service”

Written on: 26/03/2015 by ulBowen186 (1 review written)

Booked in first class which consisted of 9 seats in a carriage. Although I had reserved my seat on line there was no reserved tag. The only difference between first and standard is that there is a piece of cloth drapped over the seat, your likely to get a seat and oh and of course you pay more money. People were standing just outside door making load noises. Unpleasant smell in carriage. Think cross country should spend a day on virgin trains to truely understand the meaning of first class !!!… Read Full Review

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★☆☆☆☆

“Landslide broken down train delays etc ”

Written on: 19/03/2015

Disaster from start to finish. Booked to go to crufts at NEC. no mention of landslide when booked even though this happened back in January tickets booked February. Dirty trains unhelpful guards had to get off onto a coach then back on the train which was delayed. Arrived 3 hours late. All trains from Birmingham were cancelled due to incident on line. Then given wrong platform info missed later train very rude guard when asked for help. Train broke down at Oxford so more delays. Arrived at… Read Full Review

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★☆☆☆☆

“Simply filthy”

Written on: 18/03/2015 by dmPorter456 (1 review written)

When flying into brum my flights was diverted to east mids. Needed to get to brum which involved a train journey from derby, and with cross country. Bearing in mind I'm a visitor, the impression was awful. The seat, tables, etc. has not seen soap and water in years. I am actually writing this review while still on the train, Discustibg… Read Full Review

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★☆☆☆☆

“Uncomfortable and Expensive”

Written on: 15/03/2015 by 127Dalrymple (1 review written)

I have to travel on Crosscountry from Newcastle to Leamington Spa frequently and despite being on time and the staff gnerally helpful, it remains an unpleasant experience. Firstly the cost - over £200 return with very little chance of getting any reduction for travelling ahead of schedule. At least I tend to get a seat, a lot of people boarding later have to stand - so much outlay and no seat! Secondly the seating - airline seating is cramped with nowhere to properly use a laptop. Thirdly… Read Full Review

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★★★☆☆

“First class hit and miss”

Written on: 07/03/2015 by Terry90 (1 review written)

I use the Crewe to Manchester route regularly - almost all those in first class are low or free fare paying Network Rail / rail staff. Service is poor for the amount they charge - a brew and a biscuit is just about what you get ( Virgin in mornings for less money a bacon buttie and a brew) - why go first class.......I get a seat. Wouldn't recommend for off peak journeys when you can get a seat anyway… Read Full Review

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★☆☆☆☆

“consistently total and absolute rubbish”

Written on: 06/03/2015

The train journey from BIRMINGHAM TO HEREFORD, no matter what time of the day or evening, is just about the worst traveller experience ever. It is so bad that in every single way and by any definition of customer care. the staff are scared, bullied and demoralised to the point of the fact that they hate what they are having to do each day and complaining only leads to more bullying from second rate managers who propagate a culture of complete customer indifference and fear, other than just… Read Full Review

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★★☆☆☆

“Cooking the passengers”

Written on: 09/02/2015 by RoselynShepherd66 (1 review written)

4 hours on the train today from Taunton to Manchester. Ridiculously over crowded at first and just packed most of the way. Getting on to dangerously hot carriage, the train manager agreed when I mentioned it to him but nothing changed. Usual smelly loos and dingy, clapped out rolling stock. I travel by train all over England every week and Cross Country is consistently the worst and most uncomfortable train operator. All their reviews are terrible. Surely it's time to get rid of them?… Read Full Review

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★☆☆☆☆

“Sure avoid if you can! ”

Written on: 06/01/2015 by Burgessyl94 (1 review written)

Packed trains out of service toilets and first class is a joke one soft drink in 5 and a half hours and I was refused a drink of water in the last three hours of my trip to enable me to take medication as catering was closed. Complained by e mail and basically told tough! I will not be using them again. Also had trains cancelled in the past so goodbye booked seat! … Read Full Review

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★☆☆☆☆

“Absolute rubbish!”

Written on: 30/12/2014

I had the misfortune to take Cross Country trains from York to Cheltenham and back. I paid an exorbitant amount of money to travel first class. First class!? What a joke. I was only glad I wasn't travelling standard class as that looked positively third world! There was no first class service- in fact I was on the train for 2 and a quarter hours before we finally got a complimentary cup of coffee in a paper cup with their choice of biscuits. Really poor! Poor trains, poor service- in… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 30/12/2014 by EmilyMeier (1 review written)

Made the mistake of using cross country trains twice and both times have been very stressful. Paid in advance for tickets online and did not receive any booking references. In both cases I had to phone the expensive call centre and wait on hold for ages to eventually be told I had not made any bookings (even though the money had already been taken out of my account). Book train tickets elsewhere… Read Full Review

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★★☆☆☆

“Train journey fine but had to wait a good 20/30...”

Written on: 25/12/2014 by dvBlair30 (1 review written)

Train journey fine but had to wait a good 20/30 minutes before we could even sit down on our reserved seats as people were sitting in seats they had not reserved and many were stood randomly in the carriages meaning that many people could not get through to their seats… Read Full Review

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★★☆☆☆

“no leg room, no coffee, makes Ryan Air look good”

Written on: 18/12/2014 by rlBateman134 (1 review written)

£78.00, for a3.5 hour journey with not even the option of disgusting Starbuck coffee at over inflated prices. At least let food and drink sellers on the train if you can't manage it yourselves… Read Full Review

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★☆☆☆☆

“Late train and poor management RUDE COMPANY”

Written on: 28/11/2014 by jsamways (1 review written)

In October I had to make a mercy train journey to Stansted to be with my mother as my father was dying in hospital. I went to March station to board a train as I had a car waiting at Stansted to take me to the hospital. The train was delayed 5 minutes initially but due to the 'lack of technology' the updates were rather delayed, eventually the train was over 40 minutes late. This was due to staffing issues 'staff arriving late' It would have been helpful if the station updated the information… Read Full Review

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★☆☆☆☆

“I felt robbed!”

Written on: 24/11/2014 by VictoriaBenson (1 review written)

These trains are awful. I did York to Bristol and by the end of the journey I was exhausted. The train was way overcrowded, which was really bad because the carriages are so small anyway. There was nowhere near enough luggage room, resulting in even more crowding and after 6 seat swaps in 2 hours, I had to stand up for the remaining 2 hours, along with many other unhappy passengers. Horrible and I paid almost £130 for the pleasure!… Read Full Review

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Peregrime55's Comment

Written on: 27/11/2014

these trains want upgrading to at least 6 coaches,the trains from York to Glasgow central are terrible,overcrowding ,never can book a seat on certain day,when you think about it these trains used to have 9 or 11 coaches on and could sit in peace,i go up every 3 weeks but thinking of changing routes on the west coast run,i don,t know how they get away with the health and safety on these trains,if there was an accident god help us,charles little.

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★☆☆☆☆

“Total Rubbish!”

Written on: 11/11/2014 by Cooney55 (1 review written)

Never again will we use Cross Country Trains from Newcastle to Scotland.The particular service was chosen because it was direct to Glasgow. However only when we arrived at Newcastle we found that it terminated at Edinburgh so we had to change trains. On the return journey, on checking the board at Glasgow Central at 14.30 for the 15.00 train to Newcastle it showed that the train was running to time. Fifteen minutes later after returning from a coffee it been cancelled, surely they could give… Read Full Review

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