Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★☆☆☆☆

“had the misfortune of using this company a few times”

Written on: 02/07/2017 by Fullersu1983 (1 review written)

the first time I had the misfortune of using this company was from Plymounth to Newcastle. The service began at Plymouth and as soon as I stepped onto the train I could feel the heat. The temperature outside was around 25 degrees, inside the train the tempurature was more like 35 degrees with a broken air conditioning system. To make things worse the train began to fill up and was heavily overcrowded, everyone was clearly uncomfortable. The company even dished out free water, 1 small bottle of… Read Full Review

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★☆☆☆☆

“First Class on Cross country Train - A comedy act”

Written on: 30/06/2017 by bnMurphy-Alt354 (1 review written)

My Mother is currently travelling from Exeter to Leeds First Class with Cross Country as a treat....... I am so lost for words at what a joke this is that I would suggest to anyone having to travel with Cross Country would be better sitting on the roof of the Train. This is not first class. They have no stock of food, the seating is a free for all for anyone of any ticket status to sit at if they cant find a different seat. It is an absolute waste of money.... The management couldn't care… Read Full Review

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★★★☆☆

“FIRST CLASS ”

Written on: 29/06/2017 by nnMonahan439 (1 review written)

Imagine my horror and dismay at being turned away at the Virgin Business Lounge at Piccadilly Train Station for believing my ticket to Newton Abbot was actually a Virgin train ticket instead as I learned just merely a Cross Country train. The train journey was admittedly stress and drama dree wih oodles of legroom. It paid to travel by first class due to my height and the 5 hr trip. Staff very pleasant but any complimentary items more than biscuits and slices of fruit cakes they seemed to keep… Read Full Review

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★☆☆☆☆

“first class ?! More like third world!! ”

Written on: 20/06/2017 by Psychoseal4144 (1 review written)

I commute from Taunton to Bristol for work, first class. The catering is virtually non existent. The menu offers a range of hot and cold drinks, but only when they can be bothered to serve you. Most of the time you just get told "the catering trolley is in coach F, go and buy a coffee off that" If you ask the staff for something they look at you like you're something they have stepped in. And then give you a long list of excuses for why they can't do their job. The best one I have heard so… Read Full Review

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★☆☆☆☆

“Cross Country Trains... Unreliable Cramped Noisy Stale...”

Written on: 03/06/2017

I recently travelled between Southampton and Birmingham New St using Cross Country... what a mistake! The trains are only 4 cars which means you will likely have to stand for a good deal of your journey, if or when you manage to get a seat and squeeze in next to some other hapless traveler you will find a distinct lack of leg room, but don't worry by the time you reach your next stop you will probably be asked to move as "your" seat is probably reserved by another passenger up the line. Back… Read Full Review

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★☆☆☆☆

“Third World Service ”

Written on: 31/05/2017 by DavinOlson10 (1 review written)

Just had the misfortune of travelling on the service between Birmingham and Derby. Overcrowded with the heating on full which appears the staff could do nothing about. In fact they were reduced to handing out bottles of water to cool people down. Not my first unpleasant experience travelling with this Company. If you can avoid them, do!… Read Full Review

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★☆☆☆☆

“zero stars”

Written on: 23/05/2017

Should be zero. There is no aspect to the Crosscountry train service from Bristol Temple Meads to Leeds that I could commend. I have two complaints: 1) Primarily this is an intercity route but Crosscountry want to use it as a short-hop commuter run as well. The two types of sercice do bot mix well but Crosscountry want the business of both. They and up irking both sets of travellers. The bothered huffing and puffing of commuters as they shuffle along the narrow aisles to find a seats… Read Full Review

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★★☆☆☆

“Freezing!”

Written on: 10/05/2017 by Rylee427 (1 review written)

Travelled from Leeds to Markinch, fife today with my mum nearly 80 years old.. Rubbish on table when we boarded. Staff were mostly friendly but not overly so. Air conditioning switched fully on. Had to wear jacket most of way. Asked member of staff if they could turn air conditioning a notch or two. She said all you have to do is ask. Fine - it got a touch warmer for a short time but was soon up to full again. I booked tickets in Feb. Won't bother to do that again as most people were just… Read Full Review

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★☆☆☆☆

“Cancellation and delay”

Written on: 30/04/2017 by Barry193 (1 review written)

Arrived at Berwick station to find my train cancelled (& the following Cross Country service); had to wait whilst TWO Cross Country trains sailed through the station (one presumably the 'cancelled' train, the other the following service - no attempt to stop this to pick up waiting passengers; no mention of Delay & Repay at any stage; return journey 50 minutes late (for a 40 min trip - not bad); tickets checked, but no mention of compensation either… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 16/03/2017 by ieMurray69 (1 review written)

Got on one there quite a few times. Seats a vile and smell. I pay for internet and it never ever works. If only I could pick train company to get each time otherwise I'd never ever get a cross country train sgain… Read Full Review

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★★☆☆☆

“sauna”

Written on: 24/02/2017

Took a "crosscounrty train" from Leeds to Cheltenham Sheffield to Birmingham the Coach F on Sunday 19th arriving Chelt around 10pm The coach was like a sauna! sweating people taking of jackets and jumpers. Train manager made a joke about it, but did not sort out water for the coach when asked. It was truly terrible They take your money for bad service… Read Full Review

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★☆☆☆☆

“Dirty first class poor service”

Written on: 19/02/2017 by Combscm59 (1 review written)

Travelled on the 14.02 tamworth to cheltenham spa. Tried to get the 10.02 but delayed then cancelled no further trains until 1pm...finally got the 14.02 when it turned up at 14.20. First class seat had someone else sitting in it...no reserved signs. Only two tables dirty. Sandwich and cup wrappers on empty seats and rubbish on the floor. I took photos. So far...been on train half an hour no drinks or snake offered. Not Seen a member of staff yet... Appalling… Read Full Review

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★☆☆☆☆

“Aroma de toilette”

Written on: 22/01/2017 by Mariana1962 (1 review written)

Once you realise the entire carriage stinks to high Heaven of the chemical toilets at the end, you can apply your mind to little else… Read Full Review

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★☆☆☆☆

“Most businesses need customers”

Written on: 18/01/2017 by Robcgarage (1 review written)

Most businesses need customers and work hard to delight them and win their ongoing custom. Not westcountry trains. Miserable experience thanks to their staff… Read Full Review

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★☆☆☆☆

“Rude staff in first class”

Written on: 08/01/2017 by tia-kirkland (1 review written)

Travelled with a a family member on the 17:05 Manchester to Cardiff train in first class. Train manager and staff member heard saying "they are looking at the menu, they are going to be a nightmare" - considering the rest of the cabin was empty it was clear who they were talking about. One of the members of staff was the train manager who acted like a child when caught out - rolling his eyes and frowning while stating he would get a manager - strange thing to say when you are the manager… Read Full Review

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★☆☆☆☆

“Awful staff on first class”

Written on: 06/01/2017 by Pratt1955 (1 review written)

I was on the Birmingham new street service to Manchester picaddily line 3 passengers including myself in the first class carriage I was offered one drink and no snacks, no staff came round for snacks, the staff sat behind me and had conversations amongst them selves and where eating the snacks Awful behaviour… Read Full Review

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★☆☆☆☆

“Utter Disgusting”

Written on: 03/01/2017 by imccaffery (4 reviews written)

We went to Weymouth, Boarded the 10.27am Train to Bournemouth from Manchester Piccadilly on 29th December 2016 Reserved our seats in Coach F, first impressions were fine, Carriage looked clean, so we settled in our seats for our 4.5 Hour Journey, Trolley service was what I expected, Then I had to use the Loo, My god I have never ever seen anything so discusting in my entire life, Pure filth, Totally un useable, So I went to the next Carriage, This smelt of Vomit, Therefor, I returned to my seat… Read Full Review

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★☆☆☆☆

“First class? What a joke”

Written on: 06/12/2016 by Thetraveller100 (1 review written)

We were on the Edinburgh to Ncle evening train on 05.12.16. The staff were apologetic to a certain degree. What did they apologise for? Understaffed, very little snacks, the disgraceful state of the train (uncleaned) to name but a few. We travelled 1st class but there was absolutely no benefits to this. Toilets were smelly and messy aswell. I will never travel on cross country again. Will we get a refund or compensation? I doubt it. We pointed out to the staff a few things and they said that we… Read Full Review

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★☆☆☆☆

“27/11/2016 ”

Written on: 30/11/2016

I travelled on the 9.44 train from Derby on Sunday 27 November 2016. It was quite busy when the train departed but at the next calling point and onwards many many people boarded. One of the passengers told me the previous train had been cancelled. People were standing and lying on the floor of the carriages. People were becoming very cross as then the seat indicators seemed to have stopped working and the train manager was uncontactable - somewhere on the train but couldn't get through the… Read Full Review

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★☆☆☆☆

“Bad start”

Written on: 28/11/2016 by Alihelper (1 review written)

Just boarded X country to Aberdeen. Waited for a train that was running late at what I thought was the stop for coach A. It wasnt so had to fight the length of the train with luggage because A was at the rear end. Complained to the ticket inspector about this only to be told the lettering was for Virgin trains but despite what he said this is not clear on the platform nor is it on the ticket reservation. Clearly a complaint he'd heard before because of the smug grin he had. Poor attitude… Read Full Review

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