Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★☆☆☆☆

“Worst service ever”

Written on: 17/08/2015 by loHollis236 (1 review written)

We travel first class all the time but first time with cross country and never again. First journey we were told that first class was out of order and to just find a seat somewhere else, and when we went looking for the staff to ask something they were sat in first class for a full three hour journey. You get free wifi in first class but because we couldn't sit in first class we were told to just pay for it and try to claim it back later. Then we had the return journey, we entered first class… Read Full Review

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★☆☆☆☆

“Filthy trains”

Written on: 05/08/2015 by DawsonCooley222 (1 review written)

I use trains on a regular basis and sometimes using crosscountry cant be avoided. Unfortunatly its always a bad experience. Flithy trains that stink of urine, food all over the floor. No space for large suitcases as allocated spaces are used by small rucksacks instead of being stored in the correct space above seats and no staff to monitor this. Most seats are marked reserved yet nobody claims seats so you are left standing for a long journey or on the other hand your reserved seat is not… Read Full Review

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★☆☆☆☆

“Bd experience for what you pay”

Written on: 26/07/2015 by silvioebasta (2 reviews written)

Train delayed. Had to stand for the whole of the journey because even that one seat that I found was then booked during the journey. And you have to pay to access wifi, I mean it's free everywhere nowadays.. considering what you pay for these train fares... Great disappointment… Read Full Review

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★☆☆☆☆

“Punctual Service. Poor quality Trains”

Written on: 18/07/2015 by 425Hansen (1 review written)

Staff were always friendly and helpful, but as a first class passenger I was unhappy with the level of customer service in terms of the availability of food and drink, not only must you pay for alcoholic beverages (something I have never had to do with any other train company when travelling first class) but any snacks more than shortbread must be paid for. The complimentary food service was limited in comparison to other train companies who offer hot food, and at least two sandwich options… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 23/06/2015 by Warty1 (1 review written)

Travelled from York to Glasgow. Paid for 1st Class as a treat to myself. Should not have bothered. It was a 4 car train which was overcrowded so some were in 1st class, well I say 1st class as its 2nd class with 1st class stickers. Ticket collector just wandered through shouting any tickets but didnt actually check my ticket at al. It was awful, no extra wide seats with extra legroom, it was dirty and shabby. Toilet was disgusting, paper all over the floor and stank. There was none of the… Read Full Review

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★☆☆☆☆

“Avoid First Class”

Written on: 22/06/2015 by McBride361 (1 review written)

Paid full whack for a First Class ticket for a four hour journey from Newcastle to Dundee. First class carriage had a very unpleasant smell which appeared to be coming from the toilet. There were no hot drinks available (there were on the trolley that you could BUY food from, but not from the complementary service). Then I heard the service crew say there was no food / drink service at all from Edinburgh on! If you want a decent First Class service, go elsewhere - plenty of choice on the East… Read Full Review

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★★☆☆☆

“Shoddy sub-standard trains and mediocre service ”

Written on: 21/06/2015

This concerns two recent journeys, Newcastle to Edinburgh and Edinburgh to Oxford. On the first train three out of five toilets were out of order. At the fourth there was no paper. I told the in-train manager, who looked harassed and said he would see what he could do. On the return my carriage was blowing icy air. Between Edinburgh and Berwick-on-Tweed I asked the in-train manager to do something about it. She didn't. In all I asked four people, some sounding more helpful than others, but… Read Full Review

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★★★★☆

“Very Modern.”

Written on: 20/06/2015 by Johnvlloyd (1 review written)

I am a frequent East Coast Train traveller from Edinburgh to London, but have now had a return Cross Country Edinburgh to Bristol Temple Meads trip this week.I found the train very modern with good WIFI and mobile connections.The seats were comfortable with adequate leg space.While the catering was good and the staff pleasant,it is totally be unsatisfactory that on both trips the sandwiches had run out so early in the journey.Nescafe was advertised yet the dreaded Starbucks was the only… Read Full Review

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★☆☆☆☆

“Weekly misery hsvibg to use these awful trains”

Written on: 17/06/2015 by Randallb256 (1 review written)

I travel once or twice a week from Nottingham to Birmingham return and I dread it thanks to XC. I travel first class which is a joke. As others have commented, the only difference to standard is the grubby doilly placed on the first class seats. The trains are always packed especially the return journey which must border on dangerous in standard class. Even in first class you are not guaranteed a seat at busy times, largely thanks to the volume of XC staff taking up FC seats travelling home… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 12/06/2015 by cornishgnome (1 review written)

I used to regularly travel from Plymouth to Cheltenham on Cross Country, regardless of the time of travel insufficient carriages meant train was packed with people and often standing from Exeter to Bristol, filthy toilets, indifferent staff who have as their only priority the hope that they can catch somebody without a railcard or an advance ticket on the wrong train. Shockingly high prices on a pound per mile basis. The result, well I now drive to Cheltenham, its time this franchise was sorted… Read Full Review

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★☆☆☆☆

“Dreadful Cross Country Trains ”

Written on: 09/06/2015 by Fowlerig357 (1 review written)

I used the Glasgow to Bristol Cross Country Service train from Glasgow to Tamworth. This and a West Coast Virgin train were the only two trains between Glasgow and Tamworth, with a discounted price at Thetrainline.com. I will use Virgin next time. I would like to challenge whoever designed this train to sit in one of those seats for longer than 15 minutes, let alone 5 and 3/4 hours. The seat mounted radios do not work, nor does the phone / laptop charging point. My allotted seat was at the end… Read Full Review

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★☆☆☆☆

“Awful, exactly as expected”

Written on: 04/06/2015 by Kirkland312 (1 review written)

Train from Peterborough to Birmingham exactly as it always is: not enough coaches so people standing all the way, seats way too close together, and - as usual - filthy. Timekeeping, again, is as it always is: published arrival and departure times seem to be nothing more than a rough guide. Cross Country is by some margin the absolute worst train operating company in the UK. It is atrocious… Read Full Review

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★☆☆☆☆

“Shocked”

Written on: 26/05/2015 by Nnnnn9999 (1 review written)

paid for first class only to discover no different to second. Wish I hadn't wasted my money. Only benefit is free wifi and that keeps hanging. Never again!… Read Full Review

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★☆☆☆☆

“Dirty and obscenely expensive! ”

Written on: 23/05/2015 by 4268sand (1 review written)

Can't believe I have just had to pay and astronomical fee of £56.40 for a Day return from Wakefield to Coventry ! Not only is this a criminal amount of money for this journey but the train was late and when it did arrive absolutely filthy and smelt of toilet ! So I now have to spend and hour or so sat on a filthy seat with the smell of public toilet wafting in the air ! Sort it out xcountry and stop taking the Michael out of your customers ! One saving grace is that the train manager was… Read Full Review

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★☆☆☆☆

“Customer service at its worst”

Written on: 11/05/2015 by Lewis-Alt268 (1 review written)

XC really need to get their act together. Paid a premium to travel from Glasgow to Darlington yesterday in 1st class. Had to sweep the crumbs off my seat from the previous occupant and had to wait until almost at Newcastle (nearly 2 hours into journey) before being offered the "complimentary" tea or coffee. The catering trolley boarded at Edinburgh but by the time it got to our carriage ........ Yup! You guessed it, there was nothing left. Thank goodness I was not travelling to Birmingham. I… Read Full Review

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★☆☆☆☆

“dirty”

Written on: 10/05/2015 by CarleyDaugherty (1 review written)

Short journey to Birmingham but really disappointed the train was horrible - dirty, unclean, marks all over the seats!… Read Full Review

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★☆☆☆☆

“Daily misery from. Stoke to Birmingham and. Back again”

Written on: 02/04/2015 by 89Hodges (1 review written)

there is nothing I like about CC Trains. I use them everyday. 90% of the time they are severely overcrowded. Us commuters are treated worse than cattle and pay a premium price to commute on an overcrowded, dirty, shabby train. Quite often they put on 4 Cars for a cjourney between Manchester to Bristol/Paignton via Birmingham or other long distances. They must make a fortune as they have double the passengers on half the trains! Very poor and expensive service!… Read Full Review

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★☆☆☆☆

“Nothing first class about this service”

Written on: 26/03/2015 by ulBowen186 (1 review written)

Booked in first class which consisted of 9 seats in a carriage. Although I had reserved my seat on line there was no reserved tag. The only difference between first and standard is that there is a piece of cloth drapped over the seat, your likely to get a seat and oh and of course you pay more money. People were standing just outside door making load noises. Unpleasant smell in carriage. Think cross country should spend a day on virgin trains to truely understand the meaning of first class !!!… Read Full Review

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★☆☆☆☆

“Landslide broken down train delays etc ”

Written on: 19/03/2015

Disaster from start to finish. Booked to go to crufts at NEC. no mention of landslide when booked even though this happened back in January tickets booked February. Dirty trains unhelpful guards had to get off onto a coach then back on the train which was delayed. Arrived 3 hours late. All trains from Birmingham were cancelled due to incident on line. Then given wrong platform info missed later train very rude guard when asked for help. Train broke down at Oxford so more delays. Arrived at… Read Full Review

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★☆☆☆☆

“Simply filthy”

Written on: 18/03/2015 by dmPorter456 (1 review written)

When flying into brum my flights was diverted to east mids. Needed to get to brum which involved a train journey from derby, and with cross country. Bearing in mind I'm a visitor, the impression was awful. The seat, tables, etc. has not seen soap and water in years. I am actually writing this review while still on the train, Discustibg… Read Full Review

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