The Ticket Factory Reviews - www.theticketfactory.com

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Latest Reviews

★☆☆☆☆

“Booking system shambles”

Written on: 27/08/2015 by 283McCracken (1 review written)

As other reviewers have said, the Davis Cup booking process was appalling. I picked the tickets, took it through to payment (which took forever with the timer going round and round) then the site crashed out when I went to enter my last few details - now its sold out. At the presale it kept offering me tickets and seat numbers then telling me they weren't available. My suggestion - write to the organisers with your dissatisfaction - maybe they will change ticket provider in future… Read Full Review

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★☆☆☆☆

“waste of time, money and effort!”

Written on: 27/08/2015 by chKennedy349 (1 review written)

I have spent since 7.00 am this morning trying to buy 2 tickets online for Davis cup in Glasgow. I selected seats,proceeded and I had forgot my ticket master password. By the time I retrieved it I was frozen out and lost the tickets which are now sold. I have also tried to get through on phone line to ticket master and as expected in queue for over 15mins. So have given up. Tickets were to be birthday gift for my 11 year old grandson. Would not recommend this agency to anyone… Read Full Review

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★☆☆☆☆

“Davis Cup tickets”

Written on: 25/08/2015 by gerrys7 (1 review written)

Terrible site. Tried to get Davis cup tickets for Glasgow. Was offered tickets then the system froze and eventually timed me out even though I had completed all fields. Lost the tickets and when i tried to go back in they were sold out. I may not like ticketmaster but at least their system can handle the traffic… Read Full Review

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★☆☆☆☆

“AVOID THIS SITE”

Written on: 09/08/2015 by Gareth101 (1 review written)

I have just tried to purchase a couple of tickets to see faithless to give as a birthday present. Whilst still entering my bank details, I received a message from my bank saying that money was being taken out of my account by ticket factory even though my transaction was not complete nor confirmed. Still don't know if I got the tickets or not as no confirmation e-mail sent. The website is the most unfriendly you will ever come across. I WILL NEVER USE THIS WEBSITE AGAIN… Read Full Review

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★★★★★

“Great priced Fleetwood Mac tickets.”

Written on: 10/06/2015 by w17shy (1 review written)

After purchasing extremely cheap Fleetwood Mac tickets compared with Ticketmasters prices, I then became rather worried after reading some on line reviews. However I need not of worried, my tickets arrived a week after ordering and on Monday night we had the time of our lives watching the fabulous Fleetwood Mac from our brilliant seats. Well done Ticket Factory… Read Full Review

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★☆☆☆☆

“Charge to print at home!!!”

Written on: 27/05/2015 by Bernie89 (1 review written)

Notwithstanding the less than user friendly, and time consuming method of purchasing tickets, I was then charged £1 for the luxury of printing the tickets from my own computer! Yes, it's only a £1 but multiplied by every customer it adds nicely to their already bulging bottom line. Disgraceful… Read Full Review

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★☆☆☆☆

“sold invalid tickets”

Written on: 11/03/2015 by Darionr474 (1 review written)

I purchased 2 tickets for Queen and Adam Lambert in Liverpool feb 26th 2014. The company issued electronic print at home tickets. when these tickets were presented on entry to the venue, they were refused as the venue stated they do not accept e tickets and all ticket agents are issued with paper tickets. The ticket factory refuses to accept any blame , for what is clearly a major issue. and will not even entertain a refund… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 06/03/2015 by Burnham442 (1 review written)

Purchased tickets for crufts 2015 paid additional fee for the protection that they offer incase you are unable to attend. Found out I was pregnant after a miscarriage Dr had given me a unfit to travel as we would be traveling from Ireland. Put in for the claim the day before the event was on top get back a email saying it was denied. If I am medically unfit to travel then I don't see why my claim cannot be processed. Absolute joke why pay extra for a service of they don't even honor it… Read Full Review

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★☆☆☆☆

“Rediculous small print”

Written on: 18/12/2014 by AristoPoes (2 reviews written)

Got given 2 fantastic tickets for a concert which was postponed due to ilness to a date we can't go. Was told I can't get a refund as I did not originally purchased them. Rediculous, it actually does not state such on the terms. Do you want ro go back to your friend and say, "thanks, can you return them and give me money"! Very unfriendly customer service staff too. Avoid them if you can… Read Full Review

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★☆☆☆☆

“Booking tickets by phone”

Written on: 03/12/2014 by Jamarcusy219 (1 review written)

Tried twice morning and afternoon. Was kept waiting first time over 10 minutes and gave up second time was the same. How did they get this job!… Read Full Review

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★☆☆☆☆

“not good”

Written on: 27/11/2014 by hahshahaba (1 review written)

I rang up and the man I spoke to was gormless and sounded bored to face my queries. I felt as if I had to do all the work to get my situation sorted, very annoyed and not happy with my customer service that was given… Read Full Review

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★☆☆☆☆

“Do Not Bother!”

Written on: 20/11/2014

Tried to book tickets for the 2014 Good Food Show. The website would not let me buy the tickets I wanted, even though it stated that they were available. So I decided to call them up. After being kept on hold for 20 minutes I gave up - on an 0844 number no less!!! Would not recommend under any circumstances and would have given 0 stars if I could… Read Full Review

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★★★★☆

“No problem”

Written on: 30/09/2014 by McFarland147 (1 review written)

Booked tickets via Barclays 'Free Fridays' so quite happy with the price as your bank pays all admin fees and postage :) Received confirmation email straight away (I thought Barclays thing would be the good way to book considering other reviews regarding the customer service and tickets not received on time or at all). Didn't even get concern as there's still 18 days to the concert, however I probably would ring up the customer service if it's less than 2 weeks, I have in the past with… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 23/07/2014 by Anthony200 (1 review written)

Did not supply me with the ticket I ordered, then had to go out of country, promised ticket to a friend ticket never arrived, when back in country ,chased up , event had passed wanted refund, would not give it to me, I asked them to check if ticket had been used, said that was not the point and they would not give a refund. I think on reading other reviews this company does not always send out tickets and hopes customers do not chase up, dreadful service and I will never use this company again… Read Full Review

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Sumosean's Response to Anthony200's Review

Written on: 08/09/2014

Contact your card issuer and ask for a "charge back"

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★☆☆☆☆

“Can't even get onto site to order tickets - useless!”

Written on: 21/05/2014 by ztSawyer449 (1 review written)

Absolutely rubbish! Trying to order tickets for RHS HC Flower Show and am held in a queue even before getting on the site… Read Full Review

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★☆☆☆☆

“Absolutely disgusting service x”

Written on: 08/04/2014 by Makelifeeasy (1 review written)

I recently perchased concert tickets for my daughter to go and see one direction on June. I had emails and phone calls telling me that the tickets would be with us by monday however having waited in all day no one turnt up. I then rung the ticket factory and the man on the phone acted quite blunt to be honest telling that i have to keep waiting and maybe they would come . I then managed to get hold of the courier who also began getting rude telling me that my address was fake and my home simply… Read Full Review

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★★★☆☆

“Very good service”

Written on: 24/03/2014 by ZariahBowers381 (1 review written)

Earlier this year 2014.I purchased a ticket for Arenacross AX Wembley arena 1st March.I made contact by phone to a luvly female operator & within minutes I had a ticket for event . I'd definitely use ticket factory again compared to ticket master… Read Full Review

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★★★☆☆

“Very good service”

Written on: 23/03/2014

I was after a ticket for Arenacross AX Saturday 1st March 2014.I had yet again issues with ticket master.I foned ticket factory got through spoke to luvly female & within minutes no problems got ticket for what I wanted to see.Arenacross AX Wembley arena was Awesome night out.I definitely use ticket factory again… Read Full Review

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★☆☆☆☆

“Never buy tickets from them!”

Written on: 22/01/2014 by BenBirtle (3 reviews written)

Just don't. They're rude liars who will just take your money. Better off going anywhere else or if you'd prefer then it's probably more fun just to burn the money!… Read Full Review

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★★☆☆☆

“Make absolutely certain you've got all the right...”

Written on: 08/01/2014

because they won't allow you a refund, even where it's a simple mistake. To be fair to them, they do state this in their terms and conditions - but rather than actually sell the tickets on - if you make a mistake about the date, you're stuck with the tickets you purchased. All they can suggest is that you sell them on on face value to friends or family. But how can I do that when I don't actually have the tickets yet?! In this case there is still plenty of time before the show for them… Read Full Review

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Andiamo's Comment

Written on: 22/01/2014

If you ever find a ticket agency that will give you a refund (for whatever reason) please do let us all know! The only reason that any of them will refund your money is if the event is cancelled.

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