The Ticket Factory Reviews - www.theticketfactory.com

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Do Not Bother!”

Written on: 20/11/2014

Tried to book tickets for the 2014 Good Food Show. The website would not let me buy the tickets I wanted, even though it stated that they were available. So I decided to call them up. After being kept on hold for 20 minutes I gave up - on an 0844 number no less!!! Would not recommend under any circumstances and would have given 0 stars if I could… Read Full Review

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★★★★☆

“No problem”

Written on: 30/09/2014 by McFarland147 (1 review written)

Booked tickets via Barclays 'Free Fridays' so quite happy with the price as your bank pays all admin fees and postage :) Received confirmation email straight away (I thought Barclays thing would be the good way to book considering other reviews regarding the customer service and tickets not received on time or at all). Didn't even get concern as there's still 18 days to the concert, however I probably would ring up the customer service if it's less than 2 weeks, I have in the past with… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 23/07/2014 by Anthony200 (1 review written)

Did not supply me with the ticket I ordered, then had to go out of country, promised ticket to a friend ticket never arrived, when back in country ,chased up , event had passed wanted refund, would not give it to me, I asked them to check if ticket had been used, said that was not the point and they would not give a refund. I think on reading other reviews this company does not always send out tickets and hopes customers do not chase up, dreadful service and I will never use this company again… Read Full Review

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Sumosean's Response to Anthony200's Review

Written on: 08/09/2014

Contact your card issuer and ask for a "charge back"

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★☆☆☆☆

“Can't even get onto site to order tickets - useless!”

Written on: 21/05/2014 by ztSawyer449 (1 review written)

Absolutely rubbish! Trying to order tickets for RHS HC Flower Show and am held in a queue even before getting on the site… Read Full Review

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★☆☆☆☆

“Absolutely disgusting service x”

Written on: 08/04/2014 by Makelifeeasy (1 review written)

I recently perchased concert tickets for my daughter to go and see one direction on June. I had emails and phone calls telling me that the tickets would be with us by monday however having waited in all day no one turnt up. I then rung the ticket factory and the man on the phone acted quite blunt to be honest telling that i have to keep waiting and maybe they would come . I then managed to get hold of the courier who also began getting rude telling me that my address was fake and my home simply… Read Full Review

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★★★☆☆

“Very good service”

Written on: 24/03/2014 by ZariahBowers381 (1 review written)

Earlier this year 2014.I purchased a ticket for Arenacross AX Wembley arena 1st March.I made contact by phone to a luvly female operator & within minutes I had a ticket for event . I'd definitely use ticket factory again compared to ticket master… Read Full Review

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★★★☆☆

“Very good service”

Written on: 23/03/2014

I was after a ticket for Arenacross AX Saturday 1st March 2014.I had yet again issues with ticket master.I foned ticket factory got through spoke to luvly female & within minutes no problems got ticket for what I wanted to see.Arenacross AX Wembley arena was Awesome night out.I definitely use ticket factory again… Read Full Review

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★☆☆☆☆

“Never buy tickets from them!”

Written on: 22/01/2014 by BenBirtle (3 reviews written)

Just don't. They're rude liars who will just take your money. Better off going anywhere else or if you'd prefer then it's probably more fun just to burn the money!… Read Full Review

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★★☆☆☆

“Make absolutely certain you've got all the right...”

Written on: 08/01/2014

because they won't allow you a refund, even where it's a simple mistake. To be fair to them, they do state this in their terms and conditions - but rather than actually sell the tickets on - if you make a mistake about the date, you're stuck with the tickets you purchased. All they can suggest is that you sell them on on face value to friends or family. But how can I do that when I don't actually have the tickets yet?! In this case there is still plenty of time before the show for them… Read Full Review

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Andiamo's Comment

Written on: 22/01/2014

If you ever find a ticket agency that will give you a refund (for whatever reason) please do let us all know! The only reason that any of them will refund your money is if the event is cancelled.

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★☆☆☆☆

“You wont get tickets... please AVOID!!!”

Written on: 25/11/2013 by ADC6166 (1 review written)

I ordered some tickets on their website a good 10 days prior to the show. No sign of the tickets after 5 days before show so thought I'd call to confirm that my order had been processed and my tickets had been sent. it is Wednesday - The show is on Sunday. The 'customer service' agent I spoke to on the phone said "I would wait until Saturday as the tickets have been posted and I am sure they will be with you by then" When I asked what I'd do if they weren't received by then, I was told that… Read Full Review

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★★☆☆☆

“poor service for Cornbury”

Written on: 05/07/2013

Ordered my tickets ages ago for the Cornbury festival, with no option to avoid paying a £10 processing/fulfillment fee etc per ticket. Have phoned several times to ask where are my tickets and each time promised they are "in the post". Was asked to leave it until the last possible moment (after postman today...concert is tomorrow!) to take it further. I now have to collect tickets from the event box office, joining the queue of other disgruntled customers. Friends who have booked tickets… Read Full Review

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★☆☆☆☆

“Where are my rolling stonesa tickets?”

Written on: 03/07/2013

Ordered my tickets for the rolling stones tickets back in April for Hyde Park 6th July. Still haven't received them!! My son ordered his at from a another ticket seller and received them two weeks ago. Why have Ticket Factory held on to these tickets?? Will not use again Shameful!! Every time I ring them I am promised they have been dispatched but they never arrive… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 20/06/2013

only use if you have got no choice. They send out tickets much too late, and are difficult to contact. Other agencies allow you to track your order, ticket factory does not. They seem to run their operation for their benefit rather than customers, and make things a lot more complicated than they should be. I for example brought tickets for the rolling stones in March, had to pay extra for them to be sent recorded delivery which as I work from home means I am likely to have to try and pick them… Read Full Review

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★★☆☆☆

“No communication, Web site still selling wrong tickets”

Written on: 31/05/2013

Bought tickets for Peter Pan Arena Tour for the new Hydro in Glasgow for September 2013. Found out that due to Hydro completion date being late the show is now transferred to the SECC. Checked ticketfactory web site and they are still selling tickets for Hydro?. Emailed customer services to find out what my new tickets would be and still not had a reply. Customer service poor so far via email. Will now phone them and see what happens… Read Full Review

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★★★☆☆

“SHOULD DO WHAT THEY SAY”

Written on: 16/05/2013 by HALLYBOY (1 review written)

Bought tickets for Chelsea Flower show in early December 2012. Said would be sent 4-8 weeks before the show (23 May 2013). When not received 4 weeks before show complained. Said would be sent out in next 10 days. Again did not do that. Eventually got tickets but only after pushing. It can't be in their interests to have people chasing them up for failing to do what they say. So Ticket Factory JUST DO WHAT YOU SAY and all will be OK both for you and customers. Simple really. Must be daft if they… Read Full Review

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★★★★☆

“Great site for tickets”

Written on: 02/05/2013

Used this site to buy tickets to see P!nk on her Truth About Love tour in Birmingham. The buying process was easy, the site user friendly, and purchased tickets with no problems. Tickets arrived a few weeks after booking, and we're used at the venue with no problems. Overall an easy way to buy tickets to your chosen event… Read Full Review

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★★★★★

“Quick and easy”

Written on: 11/04/2013 by tracythornton (1 review written)

I have just booked tickets for a concert in November ( I haven't been yet ) But got the ticket emailed to me today. Very happy with the service!!!… Read Full Review

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★★★★★

“quick & east”

Written on: 31/03/2013

Booked tickets for big reunion in December, obviously haven't been yet but I received etickets straight away by email. … Read Full Review

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★☆☆☆☆

“the big reunion”

Written on: 20/02/2013 by jojo19871 (1 review written)

THE worst company i have ever had the displeasure of dealing with. i tried to book tickets online, their website crashed but they still managed to take the money from my account...i ring up, they deny they have my money (says they do on my bank statement!) can't believe how unhelpful and rude they are. the person i spoke to offered to reserve tickets....however didn't actually bother before the end of the phone call (i gave up when he proceeded to tell me they haven't ripped me off and are an… Read Full Review

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★☆☆☆☆

“Payment system complicated and annoying, ”

Written on: 22/08/2012

This is the worst sort of patronising website, where you have to tick endless drop down boxes to opt out of being on their mailing list for phone, email, post and then again for not having this information passed on to other companies. Most companies out there respects their customers and let them opt in rather than opt-out, and don't we respect them more in return? This sort of thing puts me off ever using them again. The payment system also has errors in it that make you have to repeat steps… Read Full Review

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