Written on: 08/01/2014
...because they won't allow you a refund, even where it's a simple mistake. To be fair to them, they do state this in their terms and conditions - but rather than actually sell the tickets on - if you make a mistake about the date, you're stuck with the tickets you purchased. All they can suggest is that you sell them on on face value to friends or family. But how can I do that when I don't actually have the tickets yet?! In this case there is still plenty of time before the show for... (read more)
Written on: 25/11/2013 by ADC6166 (1 review written)
I ordered some tickets on their website a good 10 days prior to the show. No sign of the tickets after 5 days before show so thought I'd call to confirm that my order had been processed and my tickets had been sent. it is Wednesday - The show is on Sunday. The 'customer service' agent I spoke to on the phone said "I would wait until Saturday as the tickets have been posted and I am sure they will be with you by then" When I asked what I'd do if they weren't received by then, I was told that... (read more)
Written on: 05/07/2013
Ordered my tickets ages ago for the Cornbury festival, with no option to avoid paying a £10 processing/fulfillment fee etc per ticket. Have phoned several times to ask where are my tickets and each time promised they are "in the post". Was asked to leave it until the last possible moment (after postman today...concert is tomorrow!) to take it further. I now have to collect tickets from the event box office, joining the queue of other disgruntled customers. Friends who have booked... (read more)
Written on: 03/07/2013
Ordered my tickets for the rolling stones tickets back in April for Hyde Park 6th July. Still haven't received them!! My son ordered his at from a another ticket seller and received them two weeks ago. Why have Ticket Factory held on to these tickets?? Will not use again Shameful!! Every time I ring them I am promised they have been dispatched but they never arrive. (read more)
Written on: 20/06/2013
only use if you have got no choice. They send out tickets much too late, and are difficult to contact. Other agencies allow you to track your order, ticket factory does not. They seem to run their operation for their benefit rather than customers, and make things a lot more complicated than they should be. I for example brought tickets for the rolling stones in March, had to pay extra for them to be sent recorded delivery which as I work from home means I am likely to have to try and pick... (read more)
Written on: 31/05/2013
Bought tickets for Peter Pan Arena Tour for the new Hydro in Glasgow for September 2013. Found out that due to Hydro completion date being late the show is now transferred to the SECC. Checked ticketfactory web site and they are still selling tickets for Hydro?. Emailed customer services to find out what my new tickets would be and still not had a reply. Customer service poor so far via email. Will now phone them and see what happens. (read more)
Written on: 16/05/2013 by HALLYBOY (1 review written)
Bought tickets for Chelsea Flower show in early December 2012. Said would be sent 4-8 weeks before the show (23 May 2013). When not received 4 weeks before show complained. Said would be sent out in next 10 days. Again did not do that. Eventually got tickets but only after pushing. It can't be in their interests to have people chasing them up for failing to do what they say. So Ticket Factory JUST DO WHAT YOU SAY and all will be OK both for you and customers. Simple really. Must be daft if... (read more)
Written on: 02/05/2013
Used this site to buy tickets to see P!nk on her Truth About Love tour in Birmingham. The buying process was easy, the site user friendly, and purchased tickets with no problems. Tickets arrived a few weeks after booking, and we're used at the venue with no problems. Overall an easy way to buy tickets to your chosen event. (read more)
Written on: 20/02/2013 by jojo19871 (1 review written)
THE worst company i have ever had the displeasure of dealing with. i tried to book tickets online, their website crashed but they still managed to take the money from my account...i ring up, they deny they have my money (says they do on my bank statement!) can't believe how unhelpful and rude they are. the person i spoke to offered to reserve tickets....however didn't actually bother before the end of the phone call (i gave up when he proceeded to tell me they haven't ripped me off and are... (read more)
Written on: 22/08/2012
This is the worst sort of patronising website, where you have to tick endless drop down boxes to opt out of being on their mailing list for phone, email, post and then again for not having this information passed on to other companies. Most companies out there respects their customers and let them opt in rather than opt-out, and don't we respect them more in return? This sort of thing puts me off ever using them again. The payment system also has errors in it that make you have to repeat... (read more)
Written on: 21/06/2012 by SONIAKINGSCOTT2569 (1 review written)
I booked for soccer Sataurday...turned up and the show had been cancelled due to not enough tickets sold,...my issue is they did not contact us at all. I know things happen but they have disgusted me...I was one of many at the NIA and the poor staff were clueless....WOULD I EVER BOOK WITH THEM, DEPENDS ON THE AFTER CARE, I WANT MY HOTEL PAYING FOR AND A REFUND BUT TO KEEP THE TICKETS..RUINED MY HUSBANDS BIRTHDAY........UTTER RUBBISH!!! (read more)
Written on: 10/03/2011
I paid £450 for 6 dolly parton tickets,I cant stand the women
but our relatives love the old dear so I booked them the tickets
on my card.
Its been over a month and we have had no tickets.
I have just emailed them tonight and they say the tickets got lost
and that I will now have to go along to the box office
show them my card details then get hold of the tickets.
The LG is 1 hour away from where I live.Such a crappy service.
How they do not use recorded delivery on tickets worth so... (read more)
Written on: 06/03/2011
I ordered tickets for a Neyo concert before Christmas, I received the tickets well in advance of the concert date through second class post. After booking the Neyo tickets, I got an email saying that as I had recently bought tickets I could order tickets to a Rihanna concert a day before they want on general sale, which I did. Again, no problems in receiving the tickets through the post. Would definitely recommend the site. (read more)
Written on: 26/05/2010 by unilad100 (1 review written)
Fantastic venue box office for the NEC - I think its called the LG Arena now, great view and delivered when promised. Plus the fees seem to be cheaper than elsewhere so I guess you cant ask for more than that these days. (read more)
Written on: 02/04/2010
The tickets were sent 2nd class and did not arrive for the bike show. We ordered the tickets so we did not to queue. the tickets were for the show 3rd & 4th April so bank holidays were involved i would not book with the ticket factory again as i could not trust them to deliver on time (read more)
Written on: 17/01/2010
MONEY BACK! MONEY BACK! MONEY BACK!
I odered tickets for Muse that never arrived. After a string of emails i got the following response.
Please accept our apologies for the ongoing delay with the completion of the refund. Our old merchant service provider keeps telling us the money will be returned to you soon. They cannot give us an exact date however.
We advise you to contact your card issuer and start chargeback proceedings to ensure the refund is... (read more)
Written on: 07/01/2009
Good Tickets. Good to know it's backed by the NEC Group. (read more)
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