Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
380
87% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
? Ask our helpful community of experts about this product or company
Booking.com - www.booking.com - Ask a question now

Media Gallery for Booking.com - www.booking.com

Booking.com - www.booking.com
Booking.com - www.booking.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★☆☆

“Exchange Rate”

Written on: 07/06/2016 by gazzadap (1 review written)

Just booked with booking.com the price given in pounds does not tally with the current exchange rate, the exchange rate they are working to is 1.30 Euros when the rate at booking was 1.25 making it a tad bit more expensive… Read Full Review

Report this review
★★★☆☆

“Confirmed reservations were cancelled without my approval ”

Written on: 01/04/2016 by ceciliacastelli (1 review written)

After having received confirmation for my summer holiday made with much anticipation , I received a messagge informing me that rates published were wrong and they could not honour price given. It is the first time something like this happens to me. Once you find a good rate, you book it and it's done. I did not agree . Whenever I get a very good price either on hotel rooms or air tickets these are kept. Even if the price was really good, it did not seem strange to me since the property seemed… Read Full Review

Report this review
★★★☆☆

“Could do better”

Written on: 28/03/2016 by stellawycherley (1 review written)

I stayed in the single room for 2 nights, whilst newly decorated and pristine I felt the room was too cluttered the corner unit was useless as was the bureau in the other end of the room and a small chair would have been useful. I slept quite well but the glass fanlight above the door lit up the whole room the hall light was eventually turned off but when people returned late the light was turned on and my room lit up waking me. Hospitality very warm and welcoming.o… Read Full Review

Report this review
★★★☆☆

“Ignorance, template care”

Written on: 02/01/2016 by Ilike (1 review written)

I understand Booking.com is a intermediary company and bookings are going through their site, however when issues arise, their customer service is terrible. I had 3 different replies from 3 different people, writing the same template message and copy and paste their policies. Very white or black, however when the issue is unique, they don't have a clue how to solve it and rather be ignorant about it. I use them for a long time and never had an issue but as soon as something goes wrong, forget… Read Full Review

Report this review
★★★☆☆

“Camelot by the Sea, Myrtle Beach, SC”

Written on: 23/12/2015 by chelear (1 review written)

First time booked hotel through this website. The process was very easy but the resort was not good. The resort was nearly empty and I was given room # 1206. Thought at first it would be good room read reviews and felt comfortable until it wasn't. The room was quite dated. As I passed rooms going to my room they were bright with white comforters and cheery. My room was dark and drap with old 1970 floral bedspreads. I opened the door and the room smelled of oven cleaner. I immediately… Read Full Review

Report this review
★★★☆☆

“Annoying popups, need more options for smaller cities”

Written on: 25/10/2015 by Meyer167 (1 review written)

Many intruding useless popups like "use our site faster", "proceed now to keep price", "you've got the best price, continue NOW to keep it", annoying and disturbing, taking my time to review. Also would be glad to see more hotels in smaller cities, e.g. for 5-200k of inhabitants… Read Full Review

Report this review
★★★☆☆

“Guesthouse A Casina b&b Trani”

Written on: 11/10/2015 by Adriell52 (1 review written)

This owner has two studio apartments on Booking.com located in old Trani, Puglia. The studio on Via Mario Pagnano is a converted old workshop with a gallery double bed, a sofa bed below and a kitchenette and bathroom, all nicely furnished. Reasonable value for a couple or two people sharing using double bed and sofa bed at €30- 45 euros each. The other in the heart of the old town is rather dark and cramped but in an atmospheric little street. It also consists of a gallery with a double bed… Read Full Review

Report this review
★★★☆☆

“family-run guesthouse”

Written on: 03/10/2015 by gotalightbuddy (1 review written)

The staff are not unfriendly, merely indifferent. When I asked if I could be woken at 6.30 to catch a tour bus the landlady shrugged her shoulders. The dining room was deserted at 7am and no intention of leaving out an early breakfast. I liked the location near the beach although I could hear traffic from the room. It is off the main drag and handy for getting to shops and restaurants. The water in the shower was hot and the room was cleaned every day. The sheets were changed every two days… Read Full Review

Report this review
★★★☆☆

“Hotel lovely but quite dirty which is a pity”

Written on: 22/06/2015

We stayed for 2 nights. When we arrived our room was dusty on most of the surfaces. When we went to breakfast the cutlery and crockery were filthy and we had to get them changed. Tables were wobbly, so bad in fact that I ended up spilling 2 glasses of orange juice all over the table onto my breakfast and the floor. The food was very good and the staff were helpful and its in a great location. If the hotel was cleaner and kept in better repair it would have been a 5 star. … Read Full Review

Report this review
★★★☆☆

“Need to review booking for infants”

Written on: 03/06/2015

Recently booked a 1 night stay at a property in Brean, The Old Rectory. I Filled out the requested information for 2 adults and 4 children and duly completed the children's ages, the youngest being 1. The perfect place came up with a family room big enough for the 6 of us to include a cot. When we checked in, we were given a room for 2 adults, 2 children and a cot, so not big enough for all of us and the room we thought we'd booked was taken by someone else. The information passed to the… Read Full Review

Report this review
★★★☆☆

“book with hotel directly”

Written on: 15/03/2015 by Sheehanti437 (1 review written)

WE have always found it best to call the hotel directly as only they can answer your questions. There is no need to be bounced from "customer service rep to customer service rep" as usually all they do is read from a script when answering questions. Also if there are any specials or discounted rates they are the ones to ask, most travel sites are only interested in, is their commission… Read Full Review

Report this review
★★★☆☆

“Beware of unprocessed cancellation refunds”

Written on: 25/02/2015 by WestcoastMIke (1 review written)

I am frequent traveler that has used Booking.com dozens of times (Genius level). Before this incident, I highly recommended this site to my friends (5/5). However because of my recent frustrating experience, I will be looking at other hotel booking sites. 4 months ago I booked a hotel on Booking.com, then cancelled 2 weeks later. It was a sizable deposit (two rooms) so I checked my statement, no refund after one full billing cycle. Contacted Booking.com, they told me to contact the hotel… Read Full Review

Report this review
★★★☆☆

“10% "Genius Discount" is fake”

Written on: 11/02/2015 by Kylee289 (1 review written)

Been travelling with booking.com worldwide for a few years now. Have so many bookings that supposedly I get a 10% "booking Genius" discount as they call it. Just compared the price with normal account, and its actually 3% discount, not 10% as stated. That's just shameless marketing. Considering they get 20% commission for every room booked, this is very bad business practice… Read Full Review

Booking.comteam's Comment

Written on: 11/02/2015

Hello,

The Genius rate is available only for certain rooms at specific properties. A Genius property might have rooms that are not offered at the special rate, and if you’ve booked one of these, you won’t get the Genius discount. Also if you made the reservation without being signed in, you might have missed out on the Genius rates. If you’re not seeing the Genius icons during the reservation process, it’s a sign that you might be missing out on the discount. Once you pick a property, the rooms that have Genius rates will be clearly labelled with the Genius logo. Remember, not all rooms have the Genius discount. If you’ve chosen the Genius rate for the room you’re booking, this information will be displayed all through the booking process and on your confirmation email as well. I hope I have addressed your concern.

Regards, Andrea
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Hotel Ritter - Average”

Written on: 28/01/2015 by Hackettlb411 (1 review written)

Basic Hotel, location is good but the rooms were nowhere near you see in the pictures in booking.com. First of all with no carpets in -2 degrees, you would never get up late at night. I have never seen a hotel room with marble floor except for summer places... Also, staff not so friendly… Read Full Review

Booking.comteam's Comment

Written on: 28/01/2015

Hello,

I'm sorry to hear about any dissatisfaction with using Booking.com. All hotel partners are asked to provide accurate pictures that reflect what type of room you would be booking into for a reservation. If you could provide me your booking number I can contact the hotel to discuss this along with the other issues you experienced there.

Cheers, Brian
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“White Hart Inn, Bouth, Cumbria (South Lakeland)”

Written on: 29/10/2014 by CharlieKilo (1 review written)

Spent a couple of nights there recently. It's a typical quaint and quirky country village inn with lots of character. I think it has 5 guest rooms. Our party of 4 occupied 2 doubles: No 3 & No 5 both en-suite with low beams and sloping ceilings (mind you don't bang your head!) The meals were generally good, but you might want to avoid what the menu refers to as scampi thermidor if you don't want to be disappointed. The BIG problems were in the room plumbing: the toilets just wouldn't flush… Read Full Review

Booking.comteam's Response to CharlieKilo's Review

Written on: 29/10/2014

Hello,

I'm sorry to hear about your disappointment with the hotel and with the Booking.com service. I would like to assist you by bringing forward these complaints with the White Hart Inn. Could you please provide to me your reservation number?

Regards, Brian
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Staff not courteous ”

Written on: 18/10/2014 by Presley117 (1 review written)

I stayed in Golden Court Hotel two days ago. Below is my whole experience throughout my stay. Slow draining toilet, the aircond doesn't function manually, had to climb up to switch it on. The indian lady at reception who took care the morning shift wasnt courteous at all, not even a smile on her face, when I and my husband were having breakfast, seems like she was picking up fight with a bangladeshi guy. It would be good if the cafe placed in a close area. Felt very surprised when the… Read Full Review

Booking.comteam's Comment

Written on: 19/10/2014

Hello,

I'm sorry to hear about your experience. I would be more than happy to look into this further if you would like. Please feel free to post your booking number for me.

Regards,
Heather
Booking.com Customer Service Team

Reply to this comment

Booking.comteam's Comment

Written on: 19/10/2014

Hello,

I'm sorry to hear about this. I would like to investigate these complaints with the property and see if I can assist you further in any way. Could you please post your reservation so I can investigate these issues with the hotel?

Regards,
Brian
Booking.com Customer Service Team

Reply to this comment
Report this review Read 2 Comments
★★★☆☆

“Quiet economy hotel ”

Written on: 04/10/2014 by Malone273 (1 review written)

Although the hotel is not fine accommodations, the staff were exceedingly friendly and helpful. The man carried my bags upstairs, the only time anyone even offered in our 13 day trip. The next morning, he even led us to the road we needed to find out of town. The walk along the river is very pleasant and there are many restaurants in town and one located just next door. The room was very quiet and the breakfast good. I would stay there if looking for economy accomodations… Read Full Review

Report this review
★★★☆☆

“Misleading hotel description Hotel aan de Dam Middelburg”

Written on: 01/10/2014

Booked Hotel aan de Dam middelburg through website. We have been to hotel before and booked 2 suites as the pictures and word described them as elegant decor,and on photos looked lovely., also described as ground or first floor. When we arrive we were given 2 room up 3 flights of stairs,very dated 70 style, shabby .2 of our party had difficulty with stairs.we managed to change one room but this turned out to be so noisy , by front door and reception , that's we couldn't sleep.Facilities in… Read Full Review

Booking.comteam's Comment

Written on: 01/10/2014

Hi there,
I'm sorry to hear you feel this way. Could you please provide with your booking number so that I can take care of your complaint?
Regards, Mac
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Okay for just me”

Written on: 27/09/2014 by Shaylee387 (1 review written)

When I stayed here it was just me, so only needed a small room. I was out all day and most of each night as well. Clean and tidy, and housekeeping came through each day to take out rubbish etc. Staff were very friendly and approachable. Thought the money that I paid was reasonable for the service and facilities that I received. Free WiFi was a plus! Because I was in an outside room, the wind was very noisy (not much insulation to prevent noise travel. Overall, happy with the stay and service I… Read Full Review

Report this review
★★★☆☆

“MisadvertiseMent”

Written on: 20/09/2014 by Verydisappointedveryvery (1 review written)

The place we booked was given 5 stars. I feel generous giving it 2 1/2 stars. It was clean and had a good location but we were given a room on the third floor and there was no elevator. My husband is 77 years old and I am almost 70. Nowhere were we warned that we would have to carry our suitcases up those flights of stairs. Who gives these hotels their ratings, for heanev's sake!!… Read Full Review

Booking.comteam's Response to Verydisappointedveryvery's Review

Written on: 22/09/2014

Hello there,

I am sorry to hear about the inconvenience this reservation has caused to you. Hotel ratings are based on the facilities/services each property offers. I would like to make sure this hotel is not advertising elevator if there is none, and make sure all the information is correct and updated if necessary, can you please provide me with your booking number to be able to do so?

Regards,
Lissa
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
overview