Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
271
85% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
? Ask our helpful community of experts about this product or company
Booking.com - www.booking.com - Ask a question now

Media Gallery for Booking.com - www.booking.com

Booking.com - www.booking.com
Booking.com - www.booking.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★☆☆☆

“Trying to force panic buying, why?”

Written on: 03/08/2017 by Skyhigh123 (1 review written)

Did not like constant warnings telling me that I have to book now/ rooms going quick. I looked at the hotel 4 days ago and was told I have to hurry, still there today with same warming. Obviously trying to make customers panic buy. Will not use you again… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Worst Travel Experience”

Written on: 14/07/2017

Worst experience ever. Two families booked reservations for the Cabana at Clearwater beach almost 2 months ago. Our friends received a call from Brazil and did not answer, then about 20 minutes later we received a call from another country, but since I do business with other countries I answered at 4:30 pm on the check in date, a person from booking is telling us that the hotel cannot accommodate us because there was a huge water leak and the hotel was doing renovations, and they can move us to… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Only Book if you have no other choices”

Written on: 05/06/2017 by goodtimes51 (1 review written)

First if you want to talk to a person you will be on a long hold hmmmm... what does that say about booking.com. The disclaimers are not in plain view. With many of the Reps there are language barriers and some can be quite snippy and rude. All rules should be clear and concise.I made a reservation with a Debit card and it was accepted when I got to the hollywood hotel they said they only take credit cards for payment I didn't bring credit card. My family and I were stranded in Los Angeles for… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“rip off Hotel.”

Written on: 12/02/2017 by Templeton210 (1 review written)

I stayed at the Holiday Inn London Bexleyheath. On th 20th and 21 jan 2017. My complaint is about the room and free wifi and parking. First the gate to carpark was not working and had not worked for weeks, so any one could drive in or out. Next The free Wifi did not work at all for the whole of the first day / night.Now the room what a mess the bath room was filthy with mold every where. The bath shower did not work at all as hose was split. So I reported this saturday morning and was still not… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Sliding from good to bad unfortunately”

Written on: 24/01/2017 by britishconsumer (19 reviews written)

Booking.com was our first indulgence in holiday website booking, thus I ventured into it rather cautiously but have been happy with it for several years. Recently, we notice it's website has become more slip shod and prices have differed slightly between the booked and actually paying stage at the hotel, though the difference was not significant to moan about. However, when we booked our next holiday in Saigon due for March later this year, booking.com really let us down. We were recommended… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Price match guarantee ”

Written on: 22/01/2017 by KieranHoughton (1 review written)

I booked through booking.com and then checked in tripadvisor. I found the same hotel much cheaper via Agoda. But booking.com would not price match as it was a non refundable booking! BEWARE OF THEIR PROMISES.AND ALWAYS CHECK WITH TRIPADVISOR BEFORE BOOKING… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Holiday Inn Plymouth”

Written on: 19/09/2016

This hotel was build nearly 60 years ago and needs considerable modernising and updating.The design of the car park is unsuitable for todays cars. The reception staff could do more training and ensure that customers are made aware of the problems with the modern room keys. The bar area is uninviting the bar staff for a 4 star hotel need proper training The bar stock is inadequate[No ginger beer no ginger wine!].The restaurant was good and the staff here seemed to know their job.Ther were no… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Not very clean”

Written on: 15/09/2016

Stayed at Country Inn and Suites in Virginia Beach on Atlantic Ave that I booked on booking.com. The staff was friendly. However the room was not really clean. There was mold on the ceiling, the paint on the ceiling was peeling in the bathroom, and the room overall was dusty/dirty. There were spots in various places on the walls like something had splattered on it. There were long dark hairs in the bathroom on the floor in several areas, my husband or I neither have long dark hair... Just felt… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Bait and Switch”

Written on: 23/07/2016 by Beck4321 (1 review written)

Terrible! They send you emails offing low rates in resorts, however, as soon as you click into the advertised property you get pop up messages stating that prices have increased. The then offer you a less appealing property for the advertised price It also happens with rooms and suites. The site actually misrepresented a certain property by name and photo. It happened to me and nearly spoiled an entire vacation due to poor accommodations. Fortunately, the resort came through and offered us… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“not honest and taking a very high commision ”

Written on: 20/07/2016 by YElDardiry (1 review written)

I used to use booking.com on all my trips abroad and it was good but after my experience here in Egypt I began to recognize that you are taking 30% over than the hotel itself as a commission!! Also it was mentioned on the website the price in Egyptian pound and I got a confirmation mail mentioning: Pre-authorization: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival. You'll pay the hotel in… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“price match not worth the paper its written on”

Written on: 01/06/2016 by Milax306 (1 review written)

booked a holiday. next day saw exact same holiday£160 cheaper, so rang them after seeing booking.coms policy, went through it all the advisor went off the phone to check it out, came back said yes its all the same as your booking, so we will get in touch with hotel and you will hear from them within 48 hours, well I had to get in touch with hotel to be told they cannot do anything, I said price match they said they cant as if they did it for me everybody would want it, so I rang booking.com to… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Hotel Breakwater disappointed my 20th anniversary ”

Written on: 07/05/2016 by Lmoe (1 review written)

My hubby & I looked forward to a fun anniversary weekend here but first, received the wrong room, next the pool and pool lounge was closed(but we were invited to use the pool facility at there sister hotel--two blocks away!) last, the 2nd night of are stay, the elevator stop working!! We had to go up and down from the 3rd floor. We decided to cut our losses and checkout early, however, had to wait 45 minutes for car to arrive from valet parking. We had no microwave and had to "share" the mini… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Owners very selfish!!”

Written on: 03/05/2016 by Loopylou0480 (1 review written)

After staying at this b&b the owners kept texting me a lot and bullying me, as they did not want or like my first review!! Please do not stay here at Claremount House, b&b, as they also keep calling and texting you, even if you going to arrive a bit later due to traffic. Very selfish people, and my room was old fashion but was clean though!! Unhappy guest… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“customer service dry and unhelpful / unimpressed”

Written on: 29/04/2016

After dealing with a "hotel" as they loosely use the term for all rentals they deal with customer service sided with the hotel not the customer at all. Nothing was done to look into complaints. This "hotel" was a private house so there was not a home office or corporate to call and try to hash out the issues. After doing everything on my part as instructed it turned out to be a waste of time. Asked to write a review of the stay so I did. The website then blocked the review from being seen… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Rates in Ireland”

Written on: 16/04/2016 by DustinMcClanahan1949 (1 review written)

I have used Booking.com quite a bit in the past and have always been satisfied. However, I Had booked a Hotel without paying and could cancel at anytime so I thought I would check their price against my price. It turns out Booking.com was more than $300.00 higher! I couldn't believe my eyes!!! Anyway, I will stay with my current company for my Hotel bookings… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“They show price in your currency (GBP in my case) and...”

Written on: 11/03/2016 by JazmineHale415 (1 review written)

They show price in your currency (GBP in my case) and actually charge in EURO. As a result I got charged 25£ more for my reservation than showed at the time of booking and they claimed it was due to conversion rate. 25£ - really?? Never had the same issue with other hotel sites. Will never use booking.com again… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Things to consider before booking with them!”

Written on: 02/03/2016 by AryannaTemple111 (1 review written)

Used this site twice and both times there were problems on arrival at the hotel and booking was not as expected. Both times the hotels said it was not their problem because the booking was not made with them and would not refundcancel the booking despite and would have to seek refund from booking.com but of course we needed somewhere to stay that night. We did try to push the point but the hotel said they had not yet received payment from booking.com so could not refund even if wanted to. We… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“great until you have a problem”

Written on: 19/02/2016 by Serranoye95 (1 review written)

Booked an apartment offering free cancellation ........ have had to email and call repeatedly to get them to help me with this. The rental agency dragged their heals, told me they couldn't refund the $ to my credit card etc etc. Now trying to deal with booking.com to recoup some of my losses (bank forex rates not nearly as good as credit card ones) it turns out they don't even have a postal address so I will have to find someone with a fax machine. Had used them for years without incident… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“very poor accomadation”

Written on: 07/02/2016

we stayed at Burwood manor in Wanganui for a night the room was in very poor condition and was very unclean with dust on blinds mold on windows and spider webs around the windows so was very unsatisfied with the quality of this motel and would not recommend it to anybody… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
★★☆☆☆

“Not the greatest customer experience”

Written on: 26/01/2016

I booked a holiday through booking.com to go to the lakes for my husbands birthday. It was a prepay deal, paid in November. Due to flooding in December the hotel couldn't take our booking any more and booking.com issued a cancellation notice together with a promise of a full refund(which was absolutely fine, you can't predict a flood).I completely understand that the site is a third party agent but when I rang booking.com today in order to chase the refund that we still hadn't received (we… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
overview
Great Deals on Expedia