Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
263
86% of users recommend this

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★★☆☆☆

“Bait and Switch”

Written on: 23/07/2016 by Beck4321 (1 review written)

Terrible! They send you emails offing low rates in resorts, however, as soon as you click into the advertised property you get pop up messages stating that prices have increased. The then offer you a less appealing property for the advertised price It also happens with rooms and suites. The site actually misrepresented a certain property by name and photo. It happened to me and nearly spoiled an entire vacation due to poor accommodations. Fortunately, the resort came through and offered us… Read Full Review

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★★☆☆☆

“not honest and taking a very high commision ”

Written on: 20/07/2016 by YElDardiry (1 review written)

I used to use booking.com on all my trips abroad and it was good but after my experience here in Egypt I began to recognize that you are taking 30% over than the hotel itself as a commission!! Also it was mentioned on the website the price in Egyptian pound and I got a confirmation mail mentioning: Pre-authorization: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival. You'll pay the hotel in… Read Full Review

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★★☆☆☆

“price match not worth the paper its written on”

Written on: 01/06/2016 by Milax306 (1 review written)

booked a holiday. next day saw exact same holiday£160 cheaper, so rang them after seeing booking.coms policy, went through it all the advisor went off the phone to check it out, came back said yes its all the same as your booking, so we will get in touch with hotel and you will hear from them within 48 hours, well I had to get in touch with hotel to be told they cannot do anything, I said price match they said they cant as if they did it for me everybody would want it, so I rang booking.com to… Read Full Review

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★★☆☆☆

“Hotel Breakwater disappointed my 20th anniversary ”

Written on: 07/05/2016 by Lmoe (1 review written)

My hubby & I looked forward to a fun anniversary weekend here but first, received the wrong room, next the pool and pool lounge was closed(but we were invited to use the pool facility at there sister hotel--two blocks away!) last, the 2nd night of are stay, the elevator stop working!! We had to go up and down from the 3rd floor. We decided to cut our losses and checkout early, however, had to wait 45 minutes for car to arrive from valet parking. We had no microwave and had to "share" the mini… Read Full Review

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★★☆☆☆

“Owners very selfish!!”

Written on: 03/05/2016 by Loopylou0480 (1 review written)

After staying at this b&b the owners kept texting me a lot and bullying me, as they did not want or like my first review!! Please do not stay here at Claremount House, b&b, as they also keep calling and texting you, even if you going to arrive a bit later due to traffic. Very selfish people, and my room was old fashion but was clean though!! Unhappy guest… Read Full Review

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★★☆☆☆

“customer service dry and unhelpful / unimpressed”

Written on: 29/04/2016

After dealing with a "hotel" as they loosely use the term for all rentals they deal with customer service sided with the hotel not the customer at all. Nothing was done to look into complaints. This "hotel" was a private house so there was not a home office or corporate to call and try to hash out the issues. After doing everything on my part as instructed it turned out to be a waste of time. Asked to write a review of the stay so I did. The website then blocked the review from being seen… Read Full Review

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★★☆☆☆

“Rates in Ireland”

Written on: 16/04/2016 by DustinMcClanahan1949 (1 review written)

I have used Booking.com quite a bit in the past and have always been satisfied. However, I Had booked a Hotel without paying and could cancel at anytime so I thought I would check their price against my price. It turns out Booking.com was more than $300.00 higher! I couldn't believe my eyes!!! Anyway, I will stay with my current company for my Hotel bookings… Read Full Review

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★★☆☆☆

“They show price in your currency (GBP in my case) and...”

Written on: 11/03/2016 by JazmineHale415 (1 review written)

They show price in your currency (GBP in my case) and actually charge in EURO. As a result I got charged 25£ more for my reservation than showed at the time of booking and they claimed it was due to conversion rate. 25£ - really?? Never had the same issue with other hotel sites. Will never use booking.com again… Read Full Review

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★★☆☆☆

“Things to consider before booking with them!”

Written on: 02/03/2016 by AryannaTemple111 (1 review written)

Used this site twice and both times there were problems on arrival at the hotel and booking was not as expected. Both times the hotels said it was not their problem because the booking was not made with them and would not refundcancel the booking despite and would have to seek refund from booking.com but of course we needed somewhere to stay that night. We did try to push the point but the hotel said they had not yet received payment from booking.com so could not refund even if wanted to. We… Read Full Review

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★★☆☆☆

“great until you have a problem”

Written on: 19/02/2016 by Serranoye95 (1 review written)

Booked an apartment offering free cancellation ........ have had to email and call repeatedly to get them to help me with this. The rental agency dragged their heals, told me they couldn't refund the $ to my credit card etc etc. Now trying to deal with booking.com to recoup some of my losses (bank forex rates not nearly as good as credit card ones) it turns out they don't even have a postal address so I will have to find someone with a fax machine. Had used them for years without incident… Read Full Review

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★★☆☆☆

“very poor accomadation”

Written on: 07/02/2016

we stayed at Burwood manor in Wanganui for a night the room was in very poor condition and was very unclean with dust on blinds mold on windows and spider webs around the windows so was very unsatisfied with the quality of this motel and would not recommend it to anybody… Read Full Review

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★★☆☆☆

“Not the greatest customer experience”

Written on: 26/01/2016

I booked a holiday through booking.com to go to the lakes for my husbands birthday. It was a prepay deal, paid in November. Due to flooding in December the hotel couldn't take our booking any more and booking.com issued a cancellation notice together with a promise of a full refund(which was absolutely fine, you can't predict a flood).I completely understand that the site is a third party agent but when I rang booking.com today in order to chase the refund that we still hadn't received (we… Read Full Review

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★★☆☆☆

“hotel”

Written on: 16/01/2016 by KathyRhodes (1 review written)

Queens hotela and spa Bournemouth. Needs to be looked into poor functioning of room lights shower, banging pipes during the night, might be clean but not good … Read Full Review

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★★☆☆☆

“ash hotel exmouth”

Written on: 03/01/2016 by ZaydenDuffy1977 (1 review written)

just spent 3 nights at the Ash hotel Exmouth not impressed!!when I booked it was for full English breakfast but on going down first morning was told it was just toast and tea.I, produced my booking but was told that since booking it was now only continental . they gave me just £20.00 to cover the cost of eating out, When it cost double that. rooms were dirty and never replaced the towels or tea making facilities.very disappointed, would not recommend this to anyone… Read Full Review

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★★☆☆☆

“Amalfi Resort Busselton Western Australia”

Written on: 29/12/2015 by MiaIsabella (1 review written)

My husband and I previously stayed at Amalfi Resort Busselton Western Australia about 5 or 6 years ago and were happy with our stay back then. However, this time around we were given a villa which had the master bedroom upstairs and 2 bunk beds downstairs whereas on our previous stay at Amalfi we were given a villa with the main bedroom downstairs and 2 single beds upstairs. As we are an elderly couple (and Amalfi was advised of this), we would have preferred a villa with the main bedroom… Read Full Review

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★★☆☆☆

“Change of a booking made difficult”

Written on: 07/11/2015 by 441Suarez (1 review written)

booking.com makes booking easy. To change a booking is made hard. I made a hotel reservation recently. This was easy. Then travel plans changed, as they occasionally do. The booking.com website would not allow altering dates. A message sent to bboking.com was forwarded to the hotel. Hotel says changes need to be made via booking.com. It is one of these "royal run-around" situations. It seems easier to use booking.com as a price comparison tool and book with the hotel directly… Read Full Review

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★★☆☆☆

“villa zosienka”

Written on: 02/10/2015 by Cory118 (1 review written)

myself and partner recently took my perants to poland to give them the feel of what it is like as my partner is polish born we stayed in villa zosienka and got told we had a hot tub to use tv in muliple languages including english the upstairs bedroom had a double bed in that you could not stand up in or even room for me or partner to sleep the stairs also to the bedroom and bath room were too steep and dangerous bathroom stunk of sewage and you needed to be at least 2 feet tall to stand up… Read Full Review

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★★☆☆☆

“Not truthful”

Written on: 08/08/2015 by Craigfg180 (1 review written)

Booked a room for one night at the four points Sheraton Nashville airport after reading reviews and viewing photos on several sites. I have no idea where they got the photos for this hotel but it is not the one that I stayed it. Not even close!!! Had an excellent raiting on several sites. I would say it was fair to disappointing at best. BEWARE when looking at the information on this site… Read Full Review

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★★☆☆☆

“Torcroft hotel Torquay ”

Written on: 21/07/2015 by Rory6 (1 review written)

refuse to help me having suggested a hotel to me ...the hotel was 4* and the bathroom was filthy the service awful… Read Full Review

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★★☆☆☆

“Okay”

Written on: 09/07/2015 by MelWa (1 review written)

I felt the customer service could have been better. The hot water was always running out. After one of us had a shower it went cold. We were unable to utilise the spa. The room was nice and clean however overall I felt my stay in this motel was unsatisfactory… Read Full Review

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