Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
977
87% of users recommend this

Summary

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★☆☆☆☆

“DON'T BOOK”

Written on: 23/05/2016 by mimi83 (1 review written)

My family and I booked a hotel in Florence as part of out 3 week trip to Europe. We were notified by Booking.com that the hotel was unable to accommodate us. We had made this reservation almost 4 months prior. This came as a shock but the biggest shock was the complete lack of assistance and care that Booking.com provided. They attempted to set us up in an Airbnb that was on the 3rd floor with no elevator and a narrow winding stairway. I explained that my mother is disabled and could not climb… Read Full Review

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★☆☆☆☆

“Don't use booking.com”

Written on: 21/05/2016 by Stacklm91 (1 review written)

Absolutely terrible booking.com and this is my first for writing a review but had to be done. Always do my own hotels in Spain usually just me and my son and I need two beds so booked a standards room. Same hotel every year so I no that's right, but they sent in the email confirmation single use,so I rang them and said I don't no why it says this when I put down adult with two kids ones a baby one year old who would be in bed with me. They said no sorry u need a triple room I said why would I… Read Full Review

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★☆☆☆☆

“Not helpful”

Written on: 16/05/2016 by Jules019 (1 review written)

Three days later, and several expensive phone calls (and waste of my life because they leave you waiting on the phone for at least twenty minutes if you get through and they don't answer emails) the hotel didn't call me back and Booking.com didn't help or care. That is after three days of calling them. Do not expect they will help you, they falsely advertised an apartment as a 'brand new superior serviced apartment' with a "fully equipped kitchen" when it was far far far from it. On the first… Read Full Review

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★☆☆☆☆

“deceiving pricing and over prices”

Written on: 14/05/2016 by Skyej114 (1 review written)

Don't use booking.com. They over price things and when you request a refund because you found the same room for much less, they say the rooms are not exact. They deceive and mistreat customers… Read Full Review

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★☆☆☆☆

“Beware cancellations”

Written on: 13/05/2016

Booking.com has a policy with some hotels where you may be charged the full price of your stay if you cancel. But, Booking.com also recommends (during cancellation) that you contact the property if you want to waive the cancellation fee (even though Booking.com has a policy where they mention I will be charged by them if I cancel). I contacted the property twice for the cancellation, in hopes I could waive my fee. The phone calls were long, complicated and difficult. In the end, the property… Read Full Review

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★☆☆☆☆

“Columbus Ind booking”

Written on: 09/05/2016

We booked thru here and got there and they didn't have any reservations for us. Plus 5 others came in that had booked thru here and the place was full. We got lucky because they had a cancelation so we got a room. I.U. was having graduation and all the hotels was full. We will never book thou here again. The Dellingers… Read Full Review

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★☆☆☆☆

“Horrible...”

Written on: 07/05/2016 by AtticusWentworth233 (1 review written)

Booking.com is fooling people, they give us guaranteed bookings and when we reached hotel they say reservation is not received or non-guaranteed. I rather book straight from hotel. I have had three similar bad experience and decided to book directory through hotel. Sometime we cannon trust third party online booking engines like Booking.com or others. People should know that they are only intermediates who tries to get involve and get some extra money from the customers. Utter disappointed and… Read Full Review

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★☆☆☆☆

“not honoring reservation”

Written on: 05/05/2016 by mikebx (1 review written)

We made a reservation for a three night stay, Villa Suite, at the Inn Spot on the Bay, Hampton Bays, NY, 7/3-/7/6/16, $920.95 confirmed, guaranteed rate paid by credit card. Week after confirming rate we get phone call from the Inn Spot telling us they cannot honor that rate for a Villa Suite and we must either accept a regular room or pay an additional $100/night. We call Booking.com. They say they will get back to us. Days later they send email saying they could not reach us by phone (they… Read Full Review

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★☆☆☆☆

“Debit account even when you state to pay on the day”

Written on: 01/05/2016 by Aliyah165 (1 review written)

Stated to pay for my hotel on the day and supplied all card details and within 8 hours they had took the funds and getting a refund is a nightmare............Just book straight with hotel… Read Full Review

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★☆☆☆☆

“Keep driving gotta be a better place than this”

Written on: 30/04/2016 by Islandcat1I (1 review written)

Booked room as we got off the highway, said they had only 3 rooms left. Booked a double queen room. Got a single king. Room is so small the bed barely fits. Tv does not work and the phone isnt even plugged into a jack so you can call front desk. First room they gave us was in the process of being painted. We opened the door and saw an upturned bed and paint cans. Wifi is free but so weak, they may as well skip it. I checked the reviews and saw people saying good things, cant imagine where… Read Full Review

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★☆☆☆☆

“Unreliable, poor customer service”

Written on: 25/04/2016 by 423Fanning (1 review written)

Hotel charged me more than my reservation price. I contacted booking.com customer service and got ignorant overly bureaucratic answer from overseas call center agent, making problem worse. Try hotels.com instead… Read Full Review

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★☆☆☆☆

“Hard to give our review on this website”

Written on: 23/04/2016

Thought using booking.com was a good idea for our spring break vacation. Read hotel reviews that were good. Got to the locations and both hotels were old, dirty and staff members were very unhelpful for anything from more towels to knowing anything about local tourist attractions. My suggestion would be booking.com needs to have someone actually go to these hotels to rate them. There is no possible way that was done in either hotel we booked. Will never use booking.com again… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 23/04/2016 by Kadencex42 (1 review written)

No refund policy! First hotel booked was unacceptable; much more rundown and dirty than website led us To believe. After seeing 4 rooms; fridge didn't work, too near unruly tenants ( 1 guy on roof Catching beer!?) , smoky, dirty smell, then a filthy carpet with stained bedding we had to Leave without a refund. No refund policy! Our mistake on booking date; arrived 1 week earlier. Booking.com Downloaded issue on Quality inn so we had to pay for both dates! Cancelling 1week in Advance with a… Read Full Review

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★☆☆☆☆

“Accomodation booked but then not available on arrival.”

Written on: 15/04/2016 by MattPound (1 review written)

We made a hotel booking for 3 rooms through booking.com for Vista Rooms in Calungate, Goa. Booking.com confirmed the booking in writing. On arriving at the hotel we were told the hotel had no record of our booking and was fully booked. We were stuck with no accommodation and booking.com provided no help in finding suitable alternatives and have not replied to any emails or notes submitted on their website since. We subsequently had to find a last minute alternative on our own paying double… Read Full Review

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★☆☆☆☆

“website failure caused charges”

Written on: 15/04/2016 by suefeathers (1 review written)

I booked a hotel which could be cancelled . However, the cancel feature on the website did not work. I contacted booking.com customer services to ask them to cancel. They cancelled one night but not the other. As a result I was charged. They offered 50% compensation, showing that they knew they were at fault. I will never use booking.com again after this as bookings are simply not safe if you cannot actually cancel them, even though the booking conditions allow you to. Do not use booking.com… Read Full Review

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★☆☆☆☆

“unsafe ”

Written on: 14/04/2016 by sue6828 (1 review written)

my friend and i have just returned from a not so relaxing break in Poland . we booked an apartment in Krakow via booking.com- wassal apartments. the apartment was supposedly in a residential area and we had to sign an agreement to say we would not make any noise after 11 pm. the entrance to the apartment was pitch black at night and we had to find our way down a long hallway and up 2 flights of stairs . once at the apartment we found it had numerous locks and 2 front doors ... not a good… Read Full Review

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★☆☆☆☆

“Terrible if you are a hotel or a B&B”

Written on: 13/04/2016 by Lawrencecm24 (1 review written)

If you are a hotel or a b&b they deal with you like you are some sort of garbage. The customer service is poor and unprepared. They just think about money and havo no consideratione for the property owners. Also, they take possession of your name, your logo, your pictures and if you wish to delete your b&b from their database, they just ignore you and keep it on their search results. Why do they do so? Because when some traveller search for your b&b on Google, they find booking.com. Hotels and… Read Full Review

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★☆☆☆☆

“Confirmed reservation and they cancelled ”

Written on: 12/04/2016 by SSulli (1 review written)

We booked a week through Booking.com. Received confirmations email. Told a friend where we booked and they booked AFTER us! We received an email saying they canceled out week and gave us other options at 3times the rate! not to mention not the dates we needed. When Booking.com was called the lady was rude and asked why we couldn't be flexible on our dates! Will not use them ever again! If you want your room guaranteed I wouldn't use them either!!… Read Full Review

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★☆☆☆☆

“Antico panada venice”

Written on: 11/04/2016 by Joetomemma3 (1 review written)

Pictures misleading room was very small Breakfast was basic Terrible problem with mosquitos or bugs both me and my friend where bitten alive Staff not accommodating at all God help you if you asked for anything The answer would be no We asked for a soft pillow Yes you guessed it we didn't get one … Read Full Review

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★☆☆☆☆

“Stressful”

Written on: 06/04/2016 by Clifforddm79 (1 review written)

They say you have an actual booking but you do not it happen twice to me going to a hotel and your not in the system..the last time April 1st to the 3rd was it ...you wait on the phone for long periods mine 20 mins to answer then another twelve while they call the hotel...I was on my way to a class for the weekend called hotel to say running behind. Hotel says no reservation...NOT NICE NOR CONVIENT, the hotel suggest do not use bookings thru third party call them directly and they will love to… Read Full Review

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