Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
1135
85.5% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“The Smart Sea View Hotel”

Written on: 24/07/2017

We check in ok we had a room with ensuite and this was right up the top, The room was very cold there was hearting but it did not work. Getting in to bed it was very damp Shower had a shoe lace holding it up, Cracked sink and cracked tile on floor in bathroom plus melded. Room floor not clean, Big crack's in the windows that the curtains were moving windows not clean just about see out of them. cctv in hall ways held up with stickey tape. People sleeping in the hall ways. This hotel is very… Read Full Review

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★☆☆☆☆

“no customer serivice at all”

Written on: 23/07/2017 by 486Herndon (1 review written)

Made reservation in May for a holiday in July, choose the no prepayment option and free cancelation option. We were charged the next day on our credit card! We cancelled the reservation the week after, no refund was given, I had to call 6 times and they requested our bank statement to prove the charge!! We gave them the proof and they never refunded us and called us!! So we called again and again every time someone says they will get back to us, all liers, never anyone contacted us! We will… Read Full Review

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★☆☆☆☆

“Bad experience ”

Written on: 21/07/2017 by Alanna279 (1 review written)

Modified a booking', and they cancelled my trip, even though I had an email that my reservation had been modified. Called customer service and all they did was blame me for their error. Sent a complaint to their customer support 2 hours ago, and no follow up has occurred. Would not recommend this site… Read Full Review

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★☆☆☆☆

“Horrible - Do Not Use This Web Site”

Written on: 21/07/2017 by omMorgan423 (1 review written)

Okay, so I booked a non-refundable room quite by error. Totally my fault, didn't need to do that. Then I had to change my reservation date BY TWO DAYS. I was still staying at the same place, same rate, everything the same. I emailed booking.com ... no response. I called Hampton Inn. They told me I had to deal with booking.com. I emailed again, utilizing their feature to email "the property." Nothing. I ended up re-booking for the different date through the hotel web site. Once again I… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 20/07/2017 by Jairo413 (1 review written)

I booked a hotel in Atlanta, USA with Booking.com on line as usual. On arrival the hotel had no information about my booking. I had to call Booking.com on a number provided by the hotel. The phone call lasted 32 minutes a lot of which was just waiting for my call to be answered. When it was finally answered the line was terrible and the call handler was very difficult to understand. He spoke on my mobile phone to the hotel reception who told him what to do to get my booking confirmed. Basically… Read Full Review

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★☆☆☆☆

“Be very careful when booking”

Written on: 20/07/2017 by Camille153 (1 review written)

We booked a hotel through booking.com. After our stay at the hotel we found our charge to be $150 more than what we expected. When we asked what the difference was the person helping us launched into a very rapid and non sensical explanation. Be very careful to read all fine print. Often you can get the best price by booking directly through the hotel… Read Full Review

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★☆☆☆☆

“Lower price NOT WORTH THE HASSLE”

Written on: 17/07/2017 by Fischermc60 (1 review written)

I have never encountered a more frustrating scenario. As a single mother of 5 who never is able to take vacation with the kids due to costs, I found it extremely stressful when the hotel called me that I was scheduled to check in with 24 hours before my check in date to tell me that she doesn't understand how I got a reservation when they've been completely sold out for weeks. I've spent over an hour (while at work) stressing about how I will get another room in peak season at the beach that… Read Full Review

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★☆☆☆☆

“NO price match guarantee”

Written on: 17/07/2017 by buddy1930 (1 review written)

I booked a room on booking.com and found it cheaper somewhere else. I submitted my claim per their policy instructions on the website with a response email stating it would be reviewed and someone would get back to me in the next few days. I called the customer service # and the agent told me that he was the 1st agent to view my email, the room was sold out and there was nothing he could do. He cannot transfer me to supervisor and any other agent will give me the same information. He ended… Read Full Review

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★☆☆☆☆

“poor stay at the singleton hotel in blackpool ”

Written on: 16/07/2017 by robertq (1 review written)

my wife and i booked a weekend a way in blackpool but didnt stay at the hotel we booked as it was dirty smelly shower was not fit to use the beds were made up with diffrent bases from other beds there was no were to put your cloths no tvs as advertised no breackfast as advertised no wifi as advertised it all fauls advertising asked for refund got told point blank no they were rude to my wife and me we asked for a diffrent room and refused us that we had to pay for two more hotels which cost… Read Full Review

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★☆☆☆☆

“booking.com Customer Service”

Written on: 15/07/2017 by 425Collins (1 review written)

I booked an accommodation which been confirmed, a month later booking.com contacted me saying that this accommodation was not available any more and suggested an alternative. I sent back an email agreeing to the offer as long as the price difference between the original and the alternative accommodation is paid. furthermore, the new accommodation is further away from the city which will cost us more, so I asked for transport expenses as well. guess what they have never got back to me, so I had… Read Full Review

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★☆☆☆☆

“Will not honor American discounts”

Written on: 11/07/2017 by MBondTN (1 review written)

I tried to get a price match which was declined due to the company not being American. They do not honor AAA, AARP, etc. If they do business in the USA, they should follow the same discounts as do USA hotels. I will not use Booking.com again… Read Full Review

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★☆☆☆☆

“Stephen King Nightmare”

Written on: 03/07/2017 by Uriel270 (1 review written)

I thought this would be great from what I read. The minute I stepped into the room , I knew it was a mistake. It smelled old, the walls were painted yellow brick no rugs on the floors, bathroom door would not close, painted like a 5 year old did it. The only thing I can say good is that it was clean. My husband and I are senior travelers. First our car was banged by another in the parking lot and they started throwing out garbage under our car. It only got worse. I moved my car and the whole… Read Full Review

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★☆☆☆☆

“Unhelpful and Rude”

Written on: 26/06/2017 by taraleigh (1 review written)

booked a hotel room, received an email saying debit card invalid so booked a different hotel room. charged for both with absolutley no chance of a refund. Emailed and called numerous times to get this sorted and they blatently ignored me. Will absolutely be telling everyone to avoid like the plague. Very disatisfied and unhappy. Also €300 out of pocket before going on holidays. Stressed and upset i have been for the last week trying to contact them… Read Full Review

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★☆☆☆☆

“Terrible site”

Written on: 24/06/2017 by 305Dobson (1 review written)

No real way to contact this site except through email. I booked a hotel room at a bed and breakfast through the website. I then found the room at a cheaper rate on the bed and breakfasts own website - my fault for not looking around more. But when I saw booking.com said they were the best rate "guaranteed" I wrongly assumed I'd be okay. I sent them an email, and a link to the website. Of course a week or two later when they got around to checking it was already booked (by me - because a bed and… Read Full Review

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★☆☆☆☆

“Don't bother!!0”

Written on: 22/06/2017 by Danny1983 (1 review written)

We booked two holidays with booking.com in may and June 2017 and both was cancelled with no explanation, the first was to Monaco for the F1 Grand Prix and they just emailed 3 days before saying we've cancelled your booking, obviously it's near impossible to get another hotel over this weekend without paying 20k +!! The second was cancelled 48 hours prior to our arrival even though the hotel emailed us 2 days prior to confirm our booking! Again with no explanation or offer of compensation for… Read Full Review

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★☆☆☆☆

“Changing a reservation ”

Written on: 22/06/2017 by Itzel431 (1 review written)

Booking.com website has an option to modify a reservation, but it disallowed deletion of one night of a three night booking. "No rooms available for the dates (two instead of three) requested." Called the hotel well before the cancellation deadline and made the change with no fuss whatsoever. Will not use Booking.com again… Read Full Review

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★☆☆☆☆

“Won't be booking through them again!”

Written on: 20/06/2017 by Steele465 (1 review written)

I have booked through Booking.com several times but it is only when you have a problem that you see how good or, in this case, poor the service really is. Most accommodation on their site can be booked with free cancellation (and they advertise this freely), however there are some properties which charge a non-refundable fee on booking (and these aren't advertised as freely!). I fell victim to one of theses. I was encouraged to click on the 'book now' button, with the reassurance not to worry… Read Full Review

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★☆☆☆☆

“They should be sued for the pictures they used ”

Written on: 18/06/2017 by 374Wood (1 review written)

No facilities , rooms are crazy small , no basics, can't swing a cat , the position is ok but they are a dingy smelly room and not at all up to any standards , no air conditioning , crazy stains on carpets , really one of the most sub standard rooms I have stayed in , the bed is ridiculous , so uncomfortable ,we leave here tomorrow and can't wait , don't stay here… Read Full Review

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★☆☆☆☆

“RUDEST & WORST SERVICE EVER”

Written on: 18/06/2017 by ShayleeRussell (1 review written)

CUSTOMER SERVICE representatives have no idea what CUSTOMER SERVICE IS! Called to make a minor adjustment to a booking, and was told absolutely cannot help in anyway and even lied and told me they contacted the hotel but she didn't! I usually use Expedia and Cheap Tickets, which area always good in service, but gave Booking.com a try, but absolutely would not recommend them to anyone! Last time for sure---worst service! … Read Full Review

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★☆☆☆☆

“TV Commercial (teacher)”

Written on: 17/06/2017 by Emery36 (1 review written)

Based on the commercial making a teacher look like she is more focused on her vacation than her classroom, makes me not want to even think about using booking.com… Read Full Review

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Summer Sun 2017 - Mark Warner