Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
847
88% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“They canceled my reservation and refused to refund the...”

Written on: 29/05/2015 by hqWilkinson462 (1 review written)

I reserved a hotel in San Francisco 6 months in advance. The advertisement said that I could book now and pay later. The full amount ($1200) was charged to my card immediately. The reservation also stated that I could not cancel or make changes. Two months after booking, I received an email stating that the hotel canceled my reservation. In order to receive a refund, I would need to provide a bank statement showing that I had been charged for the stay. I have provided this twice with all… Read Full Review

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★☆☆☆☆

“Sugar sands hidden fees ”

Written on: 28/05/2015

booking .com needs to exPlain hidden fees when booking a hotel sugar sands adds 240 dollar fee after I googled them tons of bad reviews about hidden fees I will not go through booking .com again good lesson for me 240 dollars later !!!'… Read Full Review

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★☆☆☆☆

“Sulla strada del declino”

Written on: 24/05/2015 by SergioZan (1 review written)

In principio Booking.com era basato sul principio della qualità...in quanto già a monte le strutture che erano presenti su di esso venivano selezionate e addirittura controllate dai loro referenti. Ora ormai hanno inserito di tutto...puntando sull'orrenda via della quantità. Pseudo strutture in cui non esiste + un servizio al cliente, una reception, una garanzia di pulizia e chi + ne ha + ne metta...tutto questo solo ed esclusivamente per incassare quante + commissioni possibili. E… Read Full Review

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★☆☆☆☆

“Worthless price guarantee”

Written on: 22/05/2015 by Mckennau92 (1 review written)

I booked a B&B in Devon and then found the price was £40 less on the B&B's own website. When I contacted Booking.com, they asked for a screenshot, which I sent. They then said that the rooms were not available when they contacted the B&B. Of course, this was because I had already booked them through Booking.com! In spite of this, they have refused to stand by their guarantee. They are clearly the kind of outfit you see each week on Watchdog. My advice is to have nothing to do with them. I… Read Full Review

Naomiferris's Comment

Written on: 02/06/2015

I agree that they don't give the best deal, I know for future reference to check the hotel's own website for specials before I ever go with booking.co. ever again !! I feel totally ripped off. I paid more to stay for 3 nights than it would have cost to stay for three night with a four course evening meal each night if I hadbooked through the hotel's own website !!!

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★☆☆☆☆

“Hotel had no reservation in their records”

Written on: 20/05/2015 by elizabethlaide (1 review written)

I booked a hotel in orlando with booking.com 2 months in advance.. They sent me information ext. when i arrived at the hotel. the hotel had no information about our reservation and if it were not for the reservation information i had they would not have honored the price and the stay as the hotel was full. I will never make reservations with booking.com as now i feel they are not trustworthy… Read Full Review

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★☆☆☆☆

“Advertise your Holiday Home with this lot at your peril”

Written on: 19/05/2015 by jasba123 (3 reviews written)

I advertised my Holiday Home with www.booking.com to my peril They NEVER take the side of the Holiday Home Owner under ANY circumstances I had valuable items stolen, even keys stolen, damage done to valuable items and they still made me pay back the security deposit. You have no way of knowing what type of Guest you are getting with booking.com 50% of the Guests are good, the other 50% are terrible-you only need one vindictive review from a Guest and your prospects of letting again are… Read Full Review

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★☆☆☆☆

“BOOKING.COM ARE CON-ARTISTS! DO NOT USE THEM! ”

Written on: 17/05/2015

The best price guarantee is a sham. They don't have the best prices and they won't honour the guarantee either even when you provide proof of cheaper deals. NEVER EVER USE THEM!!!!!!… Read Full Review

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★☆☆☆☆

“Booking.nightmare”

Written on: 13/05/2015 by ReviewU (1 review written)

Booked accommodation and paid our deposit last year, then recently we had an email saying they couldn't take the balance from our original card, so I updated their site to pay with another card, got the same message back, so used another card but the same thing happened again. I called their customer service team who couldnt offer any service at all, couldn't take my payment, couldn't tell me why their site was failing my cards, couldn't put me through to their payment team, could help at all!… Read Full Review

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★☆☆☆☆

“HOTELS DO TAKE PAYMENTS”

Written on: 13/05/2015 by AsherHernandez (1 review written)

I have been trying to book hotels all week each I booked one hotel and then cancelled the next day and booked another to pay by cash on arrival with free cancelation. I then tried to book my travel and was informed by my bank that I had no money because the 2 hotels had taken pre authorisation for full payment so my money was not available so although they do not actually take the money, you cannot have access to it either ! so they may have well have taken it. Having cancelled now this money… Read Full Review

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★☆☆☆☆

“Major disappointment : Leesburg Colonial Inn B&B”

Written on: 10/05/2015 by Sharpxs354 (1 review written)

We went to bookings.com to get a room at a B&B in Leesburg,Virginia. Even though we had a booking confirmation number, the queen room wasn't available. They did have a double room available, so we took it. Big mistake! The room was tiny, they didn't offer any amenities (shampoo, hair dryer, TV instructions or guide), and furniture was broken including the bedpost of the foot of the bed. We asked about parking and they supposedly had four parking places for guests, but some of them were taken… Read Full Review

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★☆☆☆☆

“did not honor price guarantee”

Written on: 10/05/2015 by ksboomboom (1 review written)

I unknowingly booked a hotel at O'Hare and later on found a better deal through Trivago. I called booking.com, they said they'll call me back---but they didn't. The sent and e-mail instead, stating they could not match the price. I ten sen them the price Amoma through Trivago,had quoted. They said the price quoted was for only 1 bed, which was not true.I called the hotel and confirmed the price was for 2 beds. Then booking.com asked for the info again 3 times and I sent it to them. Then they… Read Full Review

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★☆☆☆☆

“Use with great care!! you can be charged for room...”

Written on: 07/05/2015 by debfrenette (1 review written)

You can be charged for a room before you even arrive at the place. We found out the hard way. We booked a room with "special conditions", that meaning that you cannot cancel this room once you book it unless you give 30 days notice. We booked less than a week before, but they STILL charged us the cost of the full reservation, even with 2 days cancellation notice. Read the fine print, not all hotels book the same way. booking.com does not make this information clear at all. Makes me feel unsafe… Read Full Review

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★☆☆☆☆

“Horrible B&B booked online”

Written on: 07/05/2015 by GrantCahill (1 review written)

What a disaster! We booked online our vacation in Italy and this website offered us this B&B. The apartment was not what it looked like in the website pictures. I 've complained with them but it truly seems they don't care… Read Full Review

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★☆☆☆☆

“Never book with booking.com”

Written on: 06/05/2015 by Gilbertr170 (1 review written)

Crappy hotel. Got overcharged and when we wanted to checkout earlier booking.com didn't help out… Read Full Review

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★☆☆☆☆

“MOST TERRIBLE EXPERIENCE EVER”

Written on: 05/05/2015 by Cooneyei190 (1 review written)

THE WORST EXPERIENCE EVER, I MADE A RESERVATION AND UPON ARRIVAL I WAS TOLD IT WASN'T AVAILABLE, NOW LAST MINUTE ALL HOTELS WERE SOLD OUT AND WE HAD TO COMPLAIN FOR HOURS TO GET REIMBURSED AS IT RUINED OUR HOLIDAY PLANS. NOW 3 WEEKS LATER I AM STILL FIGHTING TO GET OUR MONEY BACK. WORST EXPERIENCE EVER… Read Full Review

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★☆☆☆☆

“False and confusing statements”

Written on: 05/05/2015 by jtang03 (1 review written)

I was searching for a hotel for a malibu wedding that we were attending. This was 4 months in advance and all the hotels: Westlake Village, Sheraton and Hampotn Inn had free cancellation with in 72 hours before check in date until I saw a charge for the full amount $196. In the email at the way bottom said cancellation cost $175 Until June, I thought this was to be refund if cancelled because otherwise wouldnt the cancellation cost be the full amount $196?. Now I'm thinking ok I must have… Read Full Review

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★☆☆☆☆

“it was a rip off”

Written on: 05/05/2015 by Max362 (1 review written)

Booked a room with 2 queen beds,when i get there there was only one bed and there wasnt any room with 2 beds available.terrible… Read Full Review

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★☆☆☆☆

“Booking fake!”

Written on: 04/05/2015

No Commission? "minimum 18% on every reservation" Free cancellation? "never!" - check policy before made reservation! Best Rate Guaranted? " on hotel's web site you'll find the real best rate" … Read Full Review

Debfrenette's Comment

Written on: 04/05/2015

yes now i see after we have been ripped off too. A 30 day cancellation window on a reservation that was booked days ahead? how is that even possible? do not stay at Toro Blanc in Playas Del Coco in Costa Rica unless your vaca is iron clad. you must cancel 30 days in advance!!

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★☆☆☆☆

“Exchange rate display fraudulent”

Written on: 01/05/2015 by Alisonb1960 (1 review written)

I got slapped with huge fees after booking with booking.com Consider the way booking.com discloses the currency in which you'll have to pay (only displayed after hovering over a visually subdued link) and the currency that you selected beforehand in the currency selection menu, which is big and bold on your receipt. Booking.com is intentionally misleading consumers in fraudulent manner here and certainly doesn't deserve your trust!… Read Full Review

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★☆☆☆☆

“The worst site ever”

Written on: 30/04/2015 by Bojana555 (2 reviews written)

On your website say - cancelation free of charge and you charge the whole amount. Shame on you! Liars!… Read Full Review

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