Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
89% of users recommend this

Summary

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★☆☆☆☆

“Prestige apartments/bon bel condominium, baguio city”

Written on: 22/10/2014 by laodicea (1 review written)

Stay away from this establishment. First we were given used bed linens and used towels. They said they'd change/clean the room every 3 days. We stayed ten days, only one change/clean happened. Furnished cooking, crappy aluminium frying pan with no handle and big crappy aluminium pans, one stainless steel pot with no cover, no toaster, on their ads there is a proper oven, in reality only microwave oven. Dishes were melamine and plastic glasses. No one is ever in the reception area. Dirty… Read Full Review

Booking.comteam's Response to laodicea's Review

Written on: 22/10/2014

Hello,

I'm sorry to hear about your bad experience with the property. I would like to investigate this issue and bring the complaint forward to the property. May I please have your reservation number?

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“Mermaid Hostel Warsaw”

Written on: 21/10/2014 by 389Hammond (1 review written)

Only choose this Hostel if you don't care about cleanliness & tidiness of your bed and of course of you if you don't care about having a sleepless night. The whole night upto 7 n the morning the staff were playing, talking and laughing loudly in the lobby without anybody complaining! In the morning, I asked the staff if this is normal and he started feeling embarrassed but to no avail. I would never try this place once again even for free!… Read Full Review

Booking.comteam's Comment

Written on: 22/10/2014

Hello,

I'm sorry to hear about this. I would like to assist you in bringing this complaint forward to the property. Can you please post your reservation number?

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“booking.com works with any hotel even ”

Written on: 19/10/2014 by Karina19 (1 review written)

I believe that booking.com advertises as if they only work with decent hotels. But since I stayed in red carpet inn I know now that booking.com is not a company I should trust. They work with hotels who are suppose to be shut down… Read Full Review

Booking.comteam's Comment

Written on: 19/10/2014

Hello,

Booking.com offers many different types of accommodations on the website, depending on whether you would like a luxury hotel or just a quick room to stay in for a night. You can find the ratings on the hotel's web page where a description of the property is also available. However, if you would like to open a complaint with a specific hotel due to incorrect information being advertise, then I would like to assist you in this. Could you please post your reservation number?

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“worst stay ever!!”

Written on: 16/10/2014 by SantiagoHolbrook445 (1 review written)

we have stayed many places in cornwall over the years but this stay really topped the biscuit!! After booking the 'apartment' and I use the term loosely more of a tiny chalet, basic facilities, no internet, no cooking facilities, cheap and nasty mattress's, no view whatsoever bare courtyard, I have never been in a prison cell/yard but I imagine it very similar! told we weren't allowed to check in on arrival as they hadn't cleaned from previous visitors and were going shopping and wont be back… Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hello,

I'm sorry to hear of your experience. I'd like to address your complaint with the hotel. May I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“The grand beach hotel blackpool review ”

Written on: 16/10/2014 by Halliek19 (1 review written)

We booked a 2 night stay at grand beach hotel blackpool, it was very cheap so we weren't expecting much but did expect it to be liveable. When we first got there we got told that our room was upstairs somewhere on the second floor, there was so many doors and it was dark too so very hard to find. The hallways smelt so bad we were covering our faces and there is holes in the very uneven floors. The room was tiny, which wasn't really an issue for us but it was filthy. The bathroom had mould… Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hello,

I'm sorry to hear about this and would like to investigate these complaints with the hotel. Can you please provide your booking reservation number? Alternatively, please send an email to us referencing this post.

Regards,
Brian
Booking.com Customer Service Team

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Luluangel1's Comment

Written on: 17/10/2014

Hi,

Thank you for replying to me.

My original email says that my booking number is 618215489.

Thank you

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★☆☆☆☆

“Really upset and disappointed”

Written on: 15/10/2014

The photos were nothing like the rooms, I feel like this was false advertising....I felt very let down and upset as the few days break was a birthday surprise....The room we stayed in was dirty, there were damp patches on the wall the carpet was dirty and stained, the lamp was broken and so was the shower...immediately I complained and asked to be upgraded and the reply was all the rooms were the same....I also complained about the large long covering of the lamp above our bed as every time we… Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hi there.

I am sorry to hear about your negative experience and I would like to apologize on behalf of the property.

Could you please provide your booking number? I would like to look into the issue for you.

Regards, Konstantina
Booking.com Customer Service Team

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Swanscouple2's Comment

Written on: 17/10/2014

162315520;0616 this was my booking ref no

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Booking.comteam's Comment

Written on: 21/10/2014

Hello,

Thank you for your reply. Booking numbers are 9 digits long. Please locate the correct booking number to submit.

Regards, Andrea
Booking.com Customer Service Team

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★☆☆☆☆

“I booked a Dubai hotel . The price stated was in...”

Written on: 15/10/2014 by BarbaraMacGregor152 (1 review written)

I booked a Dubai hotel . The price stated was in sterling. When my credit card was charged it was in emirati dirham and the price was increased by a AED 1000 (£120) due to hidden hotel tax and service charge. Then the credit card company charged me £30 for conversion rate. The customer service is terrible and appalling. Please never use these people. … Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hi,

When making a reservation on the Booking.com website please be aware that you will be charged in the hotel's own currency and the currency exchange convertor is a feature meant to be used to find out how much you will pay in your selected currency. This information is also stated while you are booking your reservation. Taxes and service charges are also advertised on the Booking.com website and shows whether they will be excluded or included in the advertised price. If you could please provide your booking number I can investigate this further.

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“HOLGATE BRIDGE HOTEL YORK - AN ABSOLUTE DISGRACE ”

Written on: 14/10/2014 by will8910 (1 review written)

After arriving 20 minutes after the check in time arrived 1420 check in is 1400 - 2100 - we informed the cleaners that we were there and it was another 15 minutes before anyone came to check us in. The phone rang and someone was complaining about the service. The alarm bells should have started ringing then. When we eventually got into the room we decided it was a good job we didn't bring the cat as we could never have swung it, as the room was tiny. After going for a walk we came back and… Read Full Review

Booking.comteam's Response to will8910's Review

Written on: 14/10/2014

Hi,

I was able to locate your reservation and I can see we've tried to address your complaint with the property but they have not been able to provide a solution. I'll look into this matter and contact you as soon as I am able by phone or e-mail.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Horrible experience”

Written on: 08/10/2014

The check in was horrible, staff did not speak English. Supervisor on duty was equally unable to expedite the check in. Room was horrible with carpet smell and we were told that the hotel was fully booked. Paid so much money to go to mall yet the hotel/mall offers transport service there for free. Front line staff not customer friendly at all. Then experienced totally good service when Carolyne came on duty, she should be the supervisor. Speaks good English and was passionate about good… Read Full Review

Katlego's Comment

Written on: 08/10/2014

This was the well marketed Bristol International Hotel in São Paulo

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Booking.comteam's Comment

Written on: 09/10/2014

Hi there,

I'm sorry to hear of your disappointment during your stay. If you booked directly with Booking.com you will have the opportunity to leave a review of the property for potential guests to view. Did you end up receiving a room as booked? I'd like to address your complaint with the property, so I would appreciate if you would provide your booking number.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Terrbile hotel Princesse Isabelle in Paris,Franch”

Written on: 07/10/2014 by anujbtewari (1 review written)

I have been faithfully using booking.com for the last 5 years to make all my hotel bookings.But I had a terrible experience with them, and will NEVER be using them again.I had made a booking for a hotel Princesse Isabelle ( 72 rue Jean Jaures, 92800 Puteaux) in Paris through them back in Last week.But when i reached their Staff were rude on welcoming,very smelly hotel and no small bed for my one year old baby.They knew very well that i will post a bad review after received Review email from… Read Full Review

Booking.comteam's Response to anujbtewari's Review

Written on: 08/10/2014

Hello,

I am sorry to hear you had such a bad experience. I would like to confirm that I have documented your concerns and that your valuable input will allow us to take the necessary steps to ensure that this hotel is aware of your dissatisfaction. To finalize this report, please provide me with your booking number.

Regards,
Salvador
Customer Service Team

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★☆☆☆☆

“broadway hotel blackpool”

Written on: 05/10/2014

How on earth can you put this hotel on your website, Ibooked this place with you to arrive on the 3 october for 3 nights, we stayed 1 night only, the bed had springs comeing through the mattress was unable to sleep on that, so we travelled back home the next morning. this place wants to be shutdown for it is not fit to live in… Read Full Review

Booking.comteam's Comment

Written on: 05/10/2014

Hello,

I'm very sorry to hear about this. I would like to investigate this issue with the hotel. Can you please provide me your reservation number?

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“Credit card charged without authorisation”

Written on: 05/10/2014 by SuzM32 (1 review written)

I have used Booking.com several times over the years without a problem although have found that the price due at the hotels are often a little higher than price quoted, maybe due to exchange rates. However I used them this year to book Jewish Ghetto Apartment in Rome Via d'Elena (June 2014). I had multiple problems before my stay- the apartment owners not responding to my calls or emails etc. Booking.com had stopped doing business with them although they wouldn't tell me why. I asked… Read Full Review

Booking.comteam's Response to SuzM32's Review

Written on: 10/10/2014

Hi there,

Please accept my apologies for any inconvenience caused while using our services. I would like to check this matter further. Could you please provide your reservation number?

Regards, Tal
Booking.com Customer Service Team

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★☆☆☆☆

“Very bad service ”

Written on: 04/10/2014 by Cruzou218 (1 review written)

Email i sent to booking.com "I am extremely upset to have to contact you and make extremely bad reviews about you on the internet. My friend booked "Ibis Leeds" for 6 people for 04/10/14 - 05/10/14 through booking.com. All the confirmation came through to say that we have in fact booked in on the correct day. Although today my friend received an email (which she forwarded to me) saying its booked for 05/10/14 - 06/10/14. YOU MADE THIS MISTAKE, NOT US. THAT IS CLEAR. Although when my friend… Read Full Review

Booking.comteam's Comment

Written on: 06/10/2014

Hello there,

I am sorry to hear you feel this way. Booking.com does not select the dates of stay, the Booker does during the booking process. I would like to investigate what happened, and how I could help. Can you please reply with the booking number?

Regards,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“ABSOLUTELY THE WORST CUSTOMER SERVICE”

Written on: 02/10/2014 by Aiden306 (1 review written)

I have been faithfully using booking.com for the last 5 years to make all my hotel bookings. But I had a terrible experience with them, and will NEVER be using them again. I had made a booking for a hotel in Salzburg through them back in July. However the owner offered me a better rate than booking.com so I then proceeded to cancel my booking with booking.com. The owner of this hotel informed me that all transactions were to be done in cash, so I did not have to provide any credit card… Read Full Review

Booking.comteam's Comment

Written on: 02/10/2014

Hello,

I'm sorry to hear about this. Please be advised that when a reservation is made, the credit card details are sent directly to the hotel as they would be the party to charge. If you arranged an alternate reservation with the hotel directly, we would no record of what had been discussed or exchanged between yourself and the hotel owner. I would like to take a closer look at this situation. Can you please provide me with your booking number?

Regards,
Regi
Booking.com Customer Service Team

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★☆☆☆☆

“Fos”

Written on: 01/10/2014 by Raffertywy308 (1 review written)

This page is a, er, nothing about the fos's customer service, promised a 24-0 on time during working hours is hardly available, it can be very uncomfortable in a situation when you can understand not at all a problem for the Spanish and the only way to talk about the ability to hotel staff. Well thank you pricking.com!… Read Full Review

Booking.comteam's Comment

Written on: 01/10/2014

Hello,

I'm sorry to hear about any dissatisfaction with Booking.com. Can you please clarify your complaint and post a reservation number so I can see if there's anything I can do to assist you?

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“Worst Company Ever”

Written on: 01/10/2014 by Tias59 (1 review written)

50 miles down the road I received a call stating the hotel was overbooked. Booking.com gave me the name of a different hotel. Never offered to call for me, etc. Finally got a room, which was much more expensive than the original room. They stated they could reimburse the extra. I had to do all the leg work including getting receipts and sending them. Long story short, 2 months later and I still haven't received my refund. Multiple emails were sent and no one would answer them. DO NOT… Read Full Review

Booking.comteam's Comment

Written on: 01/10/2014

Hello,

I'm very sorry to hear this. I'd like to have the reimbursement arranged but I cannot locate a reservation with the information you provided. Could you please provide your booking number?

Regards, Kelly
Booking.com Customer Service Team

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Beelageza's Comment

Written on: 01/10/2014

I am also so I went! But to be sure, that the accommodation has been deducted from the money. These lice!

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★☆☆☆☆

“Shocking!”

Written on: 30/09/2014 by 383Riley (1 review written)

I have used "booking.com" so many time to book luxury hotels, thinking they have the best prices, but just passed my local travel agent to pick some brochures, and I asked the agent to price up the same hotel, and offered me the same room, same amount of nights for £600 cheaper than booking.com !!! This local travel agent advised that they always beat booking.com and I believe them now. Thank you "Holiday Time", Brighton, UK - I will never book again with booking.com… Read Full Review

Booking.comteam's Comment

Written on: 30/09/2014

Hi there!

I'm happy to hear you were able to find a great deal for your upcoming holiday. Booking.com strives to offer the lowest rates available, which is why we offer a best price guarantee. In addition, Booking.com provides around the clock customer service and usually guests have the ability to cancel or modify their reservations any time they wish. I'm sorry to hear that our services didn't prove beneficial on this occasion but I hope you will consider using us in the future.

Regards, Kelly
Booking.com Customer Service

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Beelageza's Comment

Written on: 01/10/2014

The only monthly is seeking hundreds of millions of euros in revenue.

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★☆☆☆☆

“Not Lowest Priced guaranteed!”

Written on: 28/09/2014 by PRyan (1 review written)

I booked at two night stay at a hotel in PA. I did this a few days in advance as I knew were passing through a town. It was free cancellation until 6 pm the day of arrival. I checked into the hotel at 3 pm and when I got to my room, I looked up the hotel website to see if they offered a business center as I needed to print a coupon. I noticed that the standard rate for the hotel for the two night stay was cheaper than I got it for through booking.com. I sent an email directly to the customer… Read Full Review

Booking.comteam's Response to PRyan's Review

Written on: 29/09/2014

Hello,

I'm sorry to hear this. A best price guarantee claim does usually have to meet certain requirements to be validated, and one of those requirements is that the policy of the reservation is the same. I'd like to check on your claim, may I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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Pryan's reply to Booking.comteam's Comment

Written on: 29/09/2014

335.863.608 is my booking number, thanks

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Booking.comteam's reply to Pryan's Comment

Written on: 29/09/2014

Thank you.
I have located your booking and I see that it has already been forward to my colleagues in Customer Relations. They will be able to assist you shortly.

Regards,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“A hell of a noisy place”

Written on: 28/09/2014 by BryanHewitt (1 review written)

We were staying at the Scotts Hotel on business and could not go to sleep as, every night, there is live highly-amplified music right in front of the hotel, organised by Scotts. Being here for work it was unpleasant not to have enough sleep. They should mention on the website how noisy the place is. People are very friendly but the room we had was small and that added to our lack of comfort… Read Full Review

Booking.comteam's Comment

Written on: 28/09/2014

Hello,

I'm sorry to hear this. If the music was loud enough to disrupt your sleep you certainly should have been notified of this possibility ahead of time. I'd like to check on this, but I could not locate your reservation with the details provided. May I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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Beelageza's Comment

Written on: 01/10/2014

The Booking was a joke, the customer service is even worse!

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★☆☆☆☆

“Did not list my negative review”

Written on: 26/09/2014 by Hagan1986 (1 review written)

Came back from holiday staying at Auberge du Cheval Blanc in Chamouilley. On my return submitted a review through Booking.com as I had booked through their site. Nearly 2 weeks later and the rewiew has NOT been published. I have since read that Booking.com do not publish negative reviews therefore in my opinion their review section is worthless… Read Full Review

Booking.comteam's Comment

Written on: 26/09/2014

Hi there.
It may take several weeks before a review is published (depending on the volumes of reviews received). Could you please provide your booking number? I would like to investigate this further.

Regards, Konstantina
Booking.com Customer Service Team

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Philippatheresa's Comment

Written on: 29/09/2014

I somehow don't think that in mid September you will have been inundated with reviews but whether you have been or not as I say I do hope that my review will be published - after all you invited me to make a review following our stay there - Property name Auberge du Cheval Blanc
Booking number 658711606

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Booking.comteam's Comment

Written on: 30/09/2014

Hello,

We do have a team that goes through the reviews to make sure that everything is all right, which is why it can take a bit longer. I've just spoken with that team, and they have pushed your review through. You'll see it online in about 48 hours.

Kind Regards,
Crystal, Booking.com Customer Service Team

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