Booking.com Reviews - www.booking.com

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Latest Reviews

★☆☆☆☆

“Failed to match price . ”

Written on: 16/09/2017 by Kalopethi (1 review written)

I booked 3 nights a room with them then found it cheaper through TripAdvisor .when I called I was told to send email to them with proof , so I did . Now they are saying I have to send more details , all in all they do not deliver what they promise about price matching guarantees and I will never book with them again… Read Full Review

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★☆☆☆☆

“Always check with the hotel the room booked is what...”

Written on: 16/09/2017

We booked one night at Tampa as we were visiting Busch Garden through Booking.com. We booked two king quadruple rooms. On arrival we were given two rooms but only one double bed in each room. When we queried at reception we were told that we'd never have these rooms booked, and that if we use sites like Booking.com we should always check with the hotel on the booking, as Booking.com just take whatever the hotel has available regardless if it relates to what the customer wanted. We thought the… Read Full Review

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★☆☆☆☆

“I am Exceedingly disappointed!”

Written on: 13/09/2017 by mtlsjenk (1 review written)

I had booked a Club Quarters room in Houston through booking.com to attend a ballet performance for early September. Hurricane Harvey hit. The performance was canceled. United airlines was gracious enough to reschedule my flight without fees even though it was a nonrefundable ticket. I asked the same of Club Quarters in Houston and was not even spoken to politely, just adamantly stating it was a nonrefundable reservation. I was only asking to change the date as I have rescheduled my trip… Read Full Review

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★★★★☆

“better than expected”

Written on: 11/09/2017 by sue0963 (1 review written)

I booked a room at Fallow Fields Telford and was a bit unsure about it as usually use premier inns.. Wow what a surprise. The room is fantastic,spacious,clean and very quiet..The cleaners go above and beyond making sure everything is clean and tidy.. Fresh towels,fresh bedding,tea,coffee filled up every morning.. The pub/restaurant is a short walk across from my room where you will find a friendly welcome from all the staff.The food is absolutely fantastic and the Sunday dinner portions are… Read Full Review

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★☆☆☆☆

“BEWARE! DON'T USE!!”

Written on: 07/09/2017 by Kidd402 (1 review written)

I booked a room through booking.com for my family at a motel in Alabama. They live in Florida, right in the projected path of Hurricane Irma. I have booked with booking.com before and been assured there are no cancellation fees. Under pressure to book something fast because motels a safe distance from the hurricane were filling up quickly, I booked a hotel through booking.com. I just received an email that I will be charged for the three night stay regardless if they can make it there or… Read Full Review

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★☆☆☆☆

“NOT WHAT IS ADVERTISED - BE CAREFUL”

Written on: 05/09/2017 by Tiggerloo1 (1 review written)

I arrived at The Garden Lounge - Amsterdam and was greeted by a property that is in serious need of attention. The cleaning of the property prior to us coming is very questionable and needs to be redefined by the letter agency/owner. Some of the pots were unclean, spider webs around the place, bath mat - no words to describe. Bathroom has damp. Kitchen cabinets need to be repaired or replacing. Electric kettle not working and was not replaced even when Zee was informed. A massive bike was… Read Full Review

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★☆☆☆☆

“Avoid Booking.com at all costs”

Written on: 03/09/2017 by MasonMacKenzie171 (1 review written)

I booked a hotel (Hotel Joli) in Florence for a four night stay. Our flight was delayed - and I informed the hotel of this - as dictated by the terms and conditions of the booking. The flight was later cancelled and I told the hotel of this, making it clear that I was trying to book a flight for the following day. This I did, and informed the hotel of our new flight - with an estimated time of arrival. However, soon after, I received an email from booking.com to say that our hotel had been… Read Full Review

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★☆☆☆☆

“Caution! about cancelation policys”

Written on: 02/09/2017

Recently I have used this booking site a lot. On Two occasions now I have been left out of pocket and without a place to stay. I was very disappointed by the standard of the room and standard of service I experienced, 'AFTER I HAD PAID ONLINE'. When I asked about cancelling I was told by the establishment that there was no money back policy. I was abruptly told it was not their problem and to go take matters up with booking.com I was given a refund in writing booking.com took the payment and… Read Full Review

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★☆☆☆☆

“Complete lack of professionalism from staff.”

Written on: 01/09/2017 by 380Sampson (1 review written)

We had booked to stay at the Old Park Hotel on Saturday night of the Bank Holiday weekend. Having arrived after a 3mile walk from Ventnor, we were told that the room had been double booked and that we had no where to stay. There was a family there at the same time with two small children who had the same problem. There were no apologies from the staff involved, no offer of drinks or any attempt to find a solution. The land line did not work and there was no signal to be had. The woman in… Read Full Review

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★☆☆☆☆

“Booking.com should be in jail”

Written on: 23/08/2017 by theyknowwho (1 review written)

Booking.com took hundreds of dollars from me.  Don't book with them unless you want to lose your money. Anyone else would be in jail for this but they have a free ticket to YOUR money. Just give them enough chances and they will get to you… Read Full Review

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★☆☆☆☆

“WOW ”

Written on: 20/08/2017 by Elise169 (1 review written)

you wasted no time confirming a booking I did not confirm !! I closed the page down people please be cautious with this page book me in for hotel I never comfirmed… Read Full Review

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★☆☆☆☆

“Rubbish Booking Site ”

Written on: 20/08/2017 by Skyla446 (1 review written)

So me and my family booked a apartment in London for bank holiday weekend Aug 2017. To have an email a week before saying that they have cancelled our booking due to over booking the accommodation. 1 WEEK BEFORE we were due to leave for the family weekend away. They then have no phone numbers or emails which you can contact them to get your money back after we had to pay in advance... Meaning we can book anywhere else without the money. One very upset and angry family. I would advice everyone… Read Full Review

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★★★★★

“Best Accomodation”

Written on: 18/08/2017 by Etuhole (1 review written)

the guest house is clean and very quite, the staff are very friendly and helpful, its near the mall and near beach. its one of the best places in Swakopmund, I enjoyed my stay… Read Full Review

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★☆☆☆☆

“Not Right”

Written on: 15/08/2017 by HeidiLyon256 (1 review written)

I thought I could trust the information on booking.com. I booked a hotel they cmail is 4.5 stars and describe as a "boutique style, family hotel" It was a .5 star as well as a brothel. But I did not find that out because I was TOO scared to even stop my vehicle. My friends booked the same hotel because of how bookings described it and they actually went inside to see how nasty it was and described the as a prison cell and all the shady stuff that happening inside. I lost $58 because I had to go… Read Full Review

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★☆☆☆☆

“Don't book with booking.com”

Written on: 12/08/2017 by Kimberlyb97 (1 review written)

Booked a hotel for October in July. No cancellation policy. But then they charged the credit card for the FULL amount and we haven't even received the services!! NEVER had this done to us before!! I can only imagine the horrors this hotel will be if it is even there when we vacation!! DO NOT BOOK WITH BOOKING>Com BEWARE!!… Read Full Review

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★☆☆☆☆

“Will charge you 50% if you cancel within 1 hour”

Written on: 12/08/2017 by aburgess212 (1 review written)

Wow! In July 2017, my wife made a reservation for a future trip to France in December 2017 in error. She quickly discovered it and cancelled it with ONE HOUR. Guess what? Our bank account was charged for the full stay --against their own policy which they admitted to doing---and then charged a cancellation fee of 50%!!!! Do you this reasonable? Fare? All within one hour? Who does that and sleeps at night? Why is it that their "mistake" has no cost, but ours does. All to the tune of hundreds… Read Full Review

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★☆☆☆☆

“Useless Customer Services”

Written on: 11/08/2017

After making my booking with Booking.com for a hotel in Larnaca I managed to find two web sites that were offering the same conditions and room for around £100 cheaper. Sent an email to their customer services and to date have never received a reply. After 7 days from sending the email I decided to look at my booking again by entering the booking reference and pin number and found a link that stated 'if you have a deal cheaper click this link'. I completed the form which also asks for the link… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 06/08/2017 by TristonPutnam456 (1 review written)

We booked a holiday with booking.com in June to the Kumsal apartments in Turgutries Turkey. The hotel was new and looked good on their website so we booked. There were no reviews as the hotel was new so we went by booking.com recommendation (big mistake) it turned out to be the worst holiday ever. room cleaned once in two weeks only got clean towels when asked and that was hard work as they didn't speak English and didn't understand anything we was asking for, and the breakfast was so little… Read Full Review

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★☆☆☆☆

“Terrible Policies, Ripoffs”

Written on: 05/08/2017 by Cooperf418 (1 review written)

Recently booked a hotel in Destin and had to cancel due to an unforeseen incident. I Spoke with the hotel directly and they would not change my date. I was told since I initiated my reservation with Booking.com I would have to call to make changes/cancel. It was to late to change and I was charged 387.00 to cancel a 506.00 3day hotel reservation!!! Outrageous!!! Avoid Booking.com at all cost and Priceline too. They are affiliated… Read Full Review

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★☆☆☆☆

“Actual Price Changed at Booking”

Written on: 04/08/2017 by Alenai162 (1 review written)

I usually book directly with the hotel but in this instance booking.com was much cheaper, so tried making a reservation with them. I wanted to reserve a room for 2 nights May 4 to 6 at Best Western Plus in Launceston, Australia. Booking.com listed the rate as $222.00 USD for the 2 nights including GST in the room I selected. Sounded good and cheaper than anyone else quoted so decided to book as no payment required and could cancel a day or so before arrival. When I got to the booking page as I… Read Full Review

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