Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
89% of users recommend this

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Latest Reviews

★★★★★

“review on western lodge”

Written on: 19/12/2014 by Bentleyti24 (1 review written)

this hotel is very nice. front desk manager is also kindly helpful,knowelgable. rooms are neat and clean. please visit this hotel . prices are also reasonable. this western lodge is better place to stay and enjoy… Read Full Review

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★★☆☆☆

“facilities and condition”

Written on: 18/12/2014 by diMcKinnon460 (1 review written)

Facilities in hotel not enough dont have mineral water,drink not enough exmaple coffe and the cormferter is dirty… Read Full Review

Booking.comteam's Comment

Written on: 18/12/2014

Hello,

I'm sorry to hear you were disappointed in your recent hotel stay. If you made a reservation through Booking.com you will have the opportunity to leave a guest review after your departure. If you have any concerns with your service from Booking.com, please provide your booking number and I'll contact you to obtain more information.

Regards, Kelly
Booking.com Customer Service Team

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★★★★★

“Incredible!”

Written on: 17/12/2014 by sarahparker222 (2 reviews written)

I recommend this website. You have not to pay before entry to hotel. It is a nice way to book accommodation and good prices!!!… Read Full Review

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★★☆☆☆

“Seems flexible, but not if you cancel”

Written on: 16/12/2014 by manamanah88 (4 reviews written)

I booked a lot of our upcoming honeymoon stays through booking.com because a lot of the accommodation can be either cancelled or amended up to 24 hours before your stay, which promises flexibility. However, I have since tried to cancel a stay that I booked at Champneys Forest Mere (I decided to book direct with them on their website instead) but was a) charged for my booking.com reservation, when I didn't realise the payment was going to be taken in advance, and b) have not been refunded since… Read Full Review

Booking.comteam's Response to manamanah88's Review

Written on: 16/12/2014

Hello,

Though many properties on Booking.com offer free cancellation, not all do. If you booked a non-refundable option you are charged in advance, and if you cancel, the accommodation will not refund. I'd like to look into this, so I would appreciate if you would provide your booking number.

Thanks, Kelly
Booking.com Customer Service Team

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Manamanah88's reply to Booking.comteam's Comment

Written on: 17/12/2014

I specifically chose to book this accommodation because it offered free cancellation. I am not saying that I had trouble cancelling, it just took 2 weeks to get the refund sorted. I have now been informed that this is being issued today.

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Booking.comteam's reply to Manamanah88's Comment

Written on: 18/12/2014

Hello,

Thanks for your reply. I'm sorry there has been a delay in having your refund issued. If you have any questions or concerns, Booking.com customer service is available 24 hours a day, 7 days a week to help.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Worst experience ever”

Written on: 10/12/2014 by McKenna245 (1 review written)

Worst experience ever, this is the first time I use this website, and it tells me my booking can not be cancelled. I was not aware of that at all!… Read Full Review

Booking.comteam's Comment

Written on: 10/12/2014

Hi there,

I'm sorry to hear you feel this way and would like to take a look at your reservation. Did you perhaps book a non refundable offer? Once I have your booking number I can assist you.

Regards, Mac
Booking.com Customer Service Team

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★☆☆☆☆

“Do not use this company.”

Written on: 08/12/2014 by MarkAEvans (1 review written)

We booked a hotel and cancelled in the prescribed period. Then we spent eight weeks chasing the refund. They gave us wrong information, told us half truths and passed us from one person to another. Six phone calls and we still do not have our money. This business is not one I would deal with at all. They lie and do not fulfil commitments… Read Full Review

Booking.comteam's Response to MarkAEvans's Review

Written on: 08/12/2014

Hello,

I am sorry to hear the hotel has not yet refunded you. Please post your booking number so I can check into this for you.

Regards, Andrea
Booking.com Customer Service Team

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★★★★☆

“neat and clean room ”

Written on: 08/12/2014

it was so grate to stay with this hotel room were clean and well manage they can help you for the best deal always even taxi or so they pick us from train staction with good pries room in so clean as its new hotel and near all the bazar is so cheep for shopping i would love to stay here again for sure thanks again hotel vinatgeinn for your warm welcome marcoelln… Read Full Review

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★★★★★

“After noticing I had been over charged by a hotel, I...”

Written on: 07/12/2014 by ucMacLean494 (1 review written)

After noticing I had been over charged by a hotel, I was really impressed with booking.com's customer service. They resolved this matter within 3 days and informed me of any updates about my situation to which I highly thank and appreciate. If the service continues to be this fantastic, I would recommend this site… Read Full Review

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★★★★★

“Absolutely Amazing”

Written on: 05/12/2014 by DeeganCollins229 (1 review written)

From check in to check out very pleasant experience... Was checked in who went over and beyond to make everything very pleasant..breakfast was very good.. Very close to town and many restaurants... Neat town.. Very pretty fall weekend! Would defs recommend!… Read Full Review

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★☆☆☆☆

“Credit cards are sent to the hotel witin CVV by fax”

Written on: 03/12/2014 by jsCarlson226 (1 review written)

Booking.com sends all the credit card information to the hotel by fax... with all the details CVV etc.. I don't feel safe sharing my credit card number with the hotel, that normally prints and keeps it in their arquive... … Read Full Review

Booking.comteam's Comment

Written on: 03/12/2014

Hello,

I would like to further discuss this with you. Could you please provide me your booking reservation number?

Yours truly,
Brian
Booking.com Customer Service Team

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★★★★★

“ couple visiting family”

Written on: 03/12/2014 by JohanReyes57 (1 review written)

Excellent accommodation, just returned home from 3 nights, wish we could stayed longer, the host went out of way to make as welcome, even the dogs made as welcome, nothing was to much trouble in helping as, the breakfast like everyone is saying was great, the room was good, the shower was the best that we have encountered anywhere that we have stayed at and we have been around the world. Overall first class and defently will be coming back. PS Real milk in flask in room (nice touch)… Read Full Review

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★★☆☆☆

“Mansion for Backpackers”

Written on: 30/11/2014 by jhMcClellan334 (1 review written)

The room was not cleaned properly, hairs on the floor, threadbare towels, tv covered with dirty marks top was full of dust (had to clean it myself). Bathroom - well mould between tiles around floor and behind door which is easily cleaned with bleach, cracked tiles. The toilet seat had brown marks on which did not come off after I cleaned it. The throws were old and grubby looking - requested a single sheet instead (which had holes in). The management did try and correct the mould and sheets… Read Full Review

Booking.comteam's Comment

Written on: 01/12/2014

Hello there,

I'm sorry to hear about your bad experience during your stay at this specific property. I would like to follow up regarding what happened. Can you reply with your booking number please?

Thanks in advance,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“3 days after booking confirmed - an email to say it...”

Written on: 26/11/2014 by dennis.mccallum.1253 (3 reviews written)

We booked a hotel in Piraeus and received an email to say that it was confirmed. The day before we were due to leave on our travels we received an email to say that there was a problem with our credit card. There wasn't and it was a debit card anyway. Not wishing to use their email links to resubmit info especially since the email was a a "Do not reply" type we phoned the hotel ourselves. We were booked no problem but there had been problems recently with booking.com and debit cards - not… Read Full Review

Dennis.mccallum.1253's Response to dennis.mccallum.1253's Review

Written on: 28/11/2014

Booking.com came back to me to investigate. It looks like the problem lay with the hotel - as this is Greece I do not doubt it!
I will now give them 4 stars, not 5 as the email from them looked very much like a cancellation - something that they should stress perhaps?

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Booking.comteam's reply to Dennis.mccallum.1253's Comment

Written on: 28/11/2014

Hi Dennis,

I'm glad we were able to get clarification from the hotel. But I am sorry for any confusion or disappointment caused. I hope you enjoy your stay!

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“3 days after booking confirmed - an email to say it...”

Written on: 26/11/2014 by dennis.mccallum.1253 (3 reviews written)

We booked a hotel in Piraeus and received an email to say that it was confirmed. The day before we were due to leave on our travels we received an email to say that there was a problem with our credit card. There wasn't and it was a debit card anyway. Not wishing to use their email links to resubmit info especially since the email was a a "Do not reply" type we phoned the hotel ourselves. We were booked no problem but there had been problems recently with booking.com and debit cards - not… Read Full Review

Booking.comteam's Response to dennis.mccallum.1253's Review

Written on: 26/11/2014

Hello Dennis,

I'm sorry to hear about this. I would like to investigate this. Could you please provide me your reservation number?

Yours truly,
Brian
Booking.com Customer Service Team

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Dennis.mccallum.1253's reply to Booking.comteam's Comment

Written on: 26/11/2014

809856914 was the number.

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Booking.comteam's reply to Dennis.mccallum.1253's Comment

Written on: 27/11/2014

Thank you for the booking number Dennis. I will contact you via email for further clarification on this case.

Regards,
Lissa
Booking.com Customer Service Team

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★★☆☆☆

“hotel gone bad”

Written on: 25/11/2014

On a recent break to the Radisson Blu hotel in Athlone, which my Wife and I were looking forward to, we were bitterly disappointed with our stay. On arrival we noticed the car park was full which would let you believe that the Hotel was thriving but on entering the reception area we were met with hoards of kids running riot as there was an Irish dancing competition on. We were not impressed with what we saw, we booked in and proceeded to our room, we requested a cot for our 1 year old daughter… Read Full Review

Booking.comteam's Comment

Written on: 25/11/2014

Hello,

I'm sorry to hear of your disappointment with your stay at the Radisson. When you make a reservation through Booking.com you have the opportunity to review the hotel after your stay. Your review will be published for prospective guests to see. If there is anything I can do, please provide your booking number and I'll contact you for more information.

Regards, Kelly
Booking.com Customer Service Team

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★★★★☆

“caseys beach ho;iday park”

Written on: 23/11/2014 by demons (1 review written)

Stayed at Caseys Beach Holiday Park with my family recently in on of there lovely villas .found this park to be very friendly ,very family orientated , the villas are very comfortable perfect for families . the pool and play area was great for our children and with a beautiful beach with direct access .this was a fantastic venue . would highly recommend… Read Full Review

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★★★★★

“nice place for stay”

Written on: 23/11/2014 by 269Schultz (1 review written)

I stayed this hotel 2 weeks ago and find good place for stay.Breakfast is good… Read Full Review

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★★★★★

“THE PLACE TO BE”

Written on: 21/11/2014 by janhynes (1 review written)

Amazing apartment right in the centre of town and on the doorstep of Merchant City. Beautiful apartment that had absolutely everything you could ever need from fresh coffee making machine to tweezers. Beautifully laidout with quality furniture and finishings. Very quiet surroundings got a great nights sleep, again quality bed and bedding. Would certainly thoroughly recommend it and will definately be back. Loved it, wished we could have stayed longer, didnt want to go. The owners did… Read Full Review

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★★★★★

“Excellent Helpful Friendly”

Written on: 19/11/2014 by Watsontw255 (1 review written)

The Dar Yanis Riad in Rabat was an excellent friendly and comfortable place to stay. Hadam did everything possible to make our stay so nice. He even made us welcome on our return to Rabat with the traditional Mint Tea and biscuits and even helped us with our bags to the taxi. I would thoroughly recommend this Riad and the wonderful Moroccan hospitality. Thank you Hadam… Read Full Review

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★★★★★

“Always the best!”

Written on: 19/11/2014 by Vicky_car (1 review written)

I've been using your website for many years now. Always great deals (especially Secret email deals :) and very convenient filters. I was able to book my favorite hotel with a decent discount, and it was for a last-minute trip. It was a good really good deal for the money paid in the central location of Rome… Read Full Review

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