Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
90% of users recommend this

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Latest Reviews

★☆☆☆☆

“Awful!!!”

Written on: 29/07/2014 by Konner67 (1 review written)

Booked a room with these. Phoned on day to say no room In hotel and suggested I find somewhere else. Waited 5hours for a solution from them while panicking that myself two friends and a elderly relative had nowhere to stay. Do not use if you want a reliable service, And for the customer service.... Not even so much of an apology. Terrible! Nnn… Read Full Review

Booking.comteam's Comment

Written on: 29/07/2014

Hello,

I'm sorry to hear this. The availability listed on Booking.com is provided by the hotels themselves, and once a reservation is confirmed they are responsible to honor it. It sounds like it was resolved at the end, but in case you still need assistance please post your booking number for me so that I can take a look at it.

Regards,
Lissa
Booking.com Customer Service Team

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★★★★★

“the best hotel ”

Written on: 29/07/2014 by BoLawrence16 (1 review written)

his hotel is my favorite in georgia, it is new opened but service is excelent… Read Full Review

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★★★★★

“A Little Piece of Heaven”

Written on: 28/07/2014

Where do I begin? The Resort Club Riviera- Herceg Novi, Montenegro was by far one of the most fantastic places I have ever had the pleasure of visiting. In fact, my friend and I enjoyed it so much we caught ourselves referring to the hotel as “home” during our two-week blissful getaway. When we arrived we received a warm welcome from the hotel staff accompanied by a plate of succulent fresh fruit in our hotel room, only to be washed down with some fantastic red wine, courtesy of the hotel… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 27/07/2014

Some years ago I visited Boussetil rooms in Tinos island in Greece and I was satisfied. So, I chose again to book there. Unfortunately, this time I was very disappointed. First, the room was not clean enough (there were tiny pieces of hair on the bedsheets and the pillows); the wc was smelling urine, (the toilet was broken and it was rejoined with as if with glue), the flush out of order and the room stiflingly small. Second, on the one hand, the yard just outside our room was crowded, so we… Read Full Review

Booking.comteam's Comment

Written on: 28/07/2014

Hi there.

I was concerned to learn that you didn't enjoy your stay. Your feedback can be useful for other guests who plan to stay at this property. You can fill in review form if you received one by now. Please let me know if you would like me to proceed with investigation of the issue with hotel's service.

Best regards, Ann

Booking.com Customer Service Team.

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★☆☆☆☆

“No customer service ! Keep off Booking.com”

Written on: 27/07/2014 by AydanMurdock439 (1 review written)

Booking.com is not what it used to be earlier. There is absolutely no response from their customer service. Also their rate guarantee is useless and they dont respond. I found a better deal on another site after booking on Booking.com. I sent the link and copy of the page showing the lower rate but Booking.com did not respond. I ended up paying much more on this site. Better check other sites before confirming deals on booking.com. Chances are you will almost certainly find a better… Read Full Review

Booking.comteam's Comment

Written on: 28/07/2014

Hi there.

I'm sorry to hear you feel this way. I can check the status of your claim. Could you please provide your booking number?

Best regards, Ann

Booking.com Customer Service Team.

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★★☆☆☆

“Another Scam Problem with Booking.com”

Written on: 26/07/2014 by zvStack349 (1 review written)

Just had mail purporting to be from Booking.com that stated my credit card had a problem with securing a reservation. I knew it was a scam because my booing didn't need a deposit. Booking.com have no idea how it happened but my details are now compromised. Be very careful with using Booking.com. … Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 26/07/2014 by Bogtrotter121 (2 reviews written)

Having made a booking and paid in advance the hotel has since charged me again. Booking.Com have been absolutely no help at all in revolving this. Will never use them again. My advice there are numerous alternatives .....don't use them… Read Full Review

Booking.comteam's Response to Bogtrotter121's Review

Written on: 28/07/2014

Hi there.

I'm sorry to hear about your disappointment. If you don't mind extra investigation on this matter, please let me know and post your booking number.

Best regards, Ann

Booking.com Customer Service Team.

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★☆☆☆☆

“only interested in money”

Written on: 26/07/2014 by traule (1 review written)

After staying in a crack house that booking.com told me was a preferred hotel, and that I couldn't go wrong. I realized that they are making money on this crackhouse in the Keys. Pay more people. You will not have condoms in the parking lot, you will have windows that will lock ,and feel safe after seeing flashing lights and lookouts for said room with tattoos of known gang members, No number to contact hotel after 8 and BOOKING.com said , sorry they wont refund, so we cant. Its a racket! If… Read Full Review

Booking.comteam's Response to traule's Review

Written on: 26/07/2014

Hello,

I am sorry you had a bad experience. I would like to take a look at your booking and investigate what happened and how I can try to help you change your mind about Booking.com's service.

Can you please reply with your booking number?

Regards,
Lissa
Booking.com Customer Service Team

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Traule's reply to Booking.comteam's Comment

Written on: 29/07/2014

I find it interesting that your supervisor would not help, I offered to send pictures of the Kingsail motel, the condoms, broken windows, conditions , pictures of signs where there is no number to contact after closing, all refused. was even told by hotel to call 911! really? My booking number is 117856761560. Provide me with an email address and I will happily send pics. By the way , why am I not able to review this hotel on your website?

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★★★★★

“Refresh Holiday- Vodice, Croatia”

Written on: 25/07/2014 by mkmmav (1 review written)

Mila and Zoran were the most amazing hosts while we spent 5 nights in Vodice. Mila greeted us, and once we were settled in our room, she had made us fresh crepes and juice. Every morning she had hot coffee ready for us when we were getting ready to start our day. Zoran, her son, was the best tour guide. He suggested to us, places to visit in the area, restaurants that were great, and always took the time to help us, if we had any questions. We will NEVER forget these beautiful people… Read Full Review

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★★☆☆☆

“Got only one out of three reservations right”

Written on: 25/07/2014 by mgPrice216 (1 review written)

I booked (and got emailed confirmations for) three separate hotel reservations. When I arrived at the first hotel (Quality Inn, Halifax) they had no record of the reservation - although they were able to find me a room, fortunately. They couldn't figure out how I could have a confirmation print-out when they had no record of a reservation. I got a little spooked so I called my hotel in Iceland for the following night right away (Hotel Bjork). They did have a reservation, which was good… Read Full Review

Booking.comteam's Comment

Written on: 25/07/2014

Hello,

I'm sorry to hear about this. Upon making a reservation on Booking.com the reservation is instantly sent to the hotel as well as a confirmation email sent to your email address showing the full details of the reservation. Should any of the booking information be incorrect or you require assistance when the hotel is unable to assist you then I do recommend that you contact Booking.com Customer Service for assistance. If you could please provide me your booking confirmation numbers I can investigate your reservations for you. Alternatively, please send an email to us referencing this message.

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“Awful Experience Ever!”

Written on: 25/07/2014

Myself along with my sister and 2 year old Nephew stayed at this hotel; after initially being booked and having a confirmation e-mail and reservation from Booking.com at the La Quinta Inn from 7/22/14-7/24/14. Unfortunately after driving 4 hours and arriving at the La Quinta Inn Hotel we were advised by the clerk that Booking.com has OVERBOOKED their hotel by 13 rooms and as a result we had no room for these dates. We were in town on business; due to my sister being accepted into the MUSC… Read Full Review

Booking.comteam's Comment

Written on: 25/07/2014

Hello,

I'm very sorry to hear about this. In overbooking situations Booking.com asks the original hotels to find alternative accommodations with the same quality hotel and same room type that you had originally booked. If you could provide your booking number to me I can assist you in trying to receive a full refund for you. Alternatively, please send an email to us and please reference this message.

Regards,
Brian
Booking.com Customer Service Team

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Monae520's Comment

Written on: 29/07/2014

Hello Brian I appreciate your prompt response in trying to resolve this matter for me. I do plan on sending you all the required information/confirmation numbers in hopes of receiving a Full Refund if which I believe we both agree is warranted due to the undue stress and disacement that was bought upon my family!

Thanks in Advance; Mrs. Liggins

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★★★★★

“ Cancelation lie from booking.com”

Written on: 25/07/2014 by Scarletta51 (1 review written)

Hello, This is my truth experience from booking.com, I did book a hotel room in Dubai by booking.com on July 9 for July 13. the deal was if I cancel my room by July 12 They will not charge me. But on 12 of July my flight from SanFrancisco with France Airlines got canceled. According to booking.com, If I cancel my room at July 12 I will not be charged for it. I did cancel my room around 17-18 hours pacific times. the booking.com website send me verification on same times but dated July 13. The… Read Full Review

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★☆☆☆☆

“Don't trust them!”

Written on: 23/07/2014 by 223Bradshaw (1 review written)

Booking.com were prepared to leave my 17 year old daughter and her boyfriend without a hotel to stay in tonight. The booking had been made using his mum's credit card, they had checked with booking.com that it would be okay for the hotel to charge the room to the credit card without them physically having the card on them (as it did not belong to them) and we're told that this was fine. A note was made on the file too. HOWEVER when they arrived at the Iberostar Coral Beach Marbella hotel… Read Full Review

Booking.comteam's Comment

Written on: 23/07/2014

Hello,

I'm very sorry to hear of the situation you recounted. Booking.com does not process payment so any payment arrangements need to be confirmed by the hotel ahead of time. In the event that the credit card holder isn't present, most hotels request a third party authorization form to be filled out. I'd like to review this case, may I have your booking number please?

Regards, Kelly
Booking.com Customer Service Team

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Mrsbouquet19's Comment

Written on: 24/07/2014

Booking reference 249.510.502

I have just sent an email to all CEO's concerned, Manager of the hotel and yourselves at customer services.
Cowana in the USA is the customer service agent I spoke to last night. I just feel it unfair to be told one thing and think you have everything sorted and then be told something completely different when there's absolutely nothing you can do to help. If they had said they had to have the card then they would have.

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Booking.comteam's Comment

Written on: 24/07/2014

Hello,

Thank you for providing your booking number. I will look into this and get back to you as soon as possible, via email.

Regards,
Kristen
Booking.com Customer Service Team

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★☆☆☆☆

“RIP OFF”

Written on: 23/07/2014

No stars for booking.com. I had to cancel within the last 24 hours before check in at my hotel due to illness. Booking.com charged me the entire fee of the booking which was $149.00. I highly recommend that people book their own reservation directly with the hotel. Unbelievable… Read Full Review

Booking.comteam's Comment

Written on: 23/07/2014

Hello,

Booking.com does not charge you for your reservation. The cancellation policy on Booking.com is provided by the hotel. I'd be happy to approach the hotel on your behalf to determine if they will make an exception to the policy. May I have your booking number please?

Regards, Kelly
Booking.com Customer Service Team

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★★★★★

“Quaint , Quite,Clean very accommodating,”

Written on: 23/07/2014

Thank you for your kindness and wonderful hospitality. B&B is lovely ,quaint quite and very clean ,and was ideal for my husband and I. you provide your guests so much info , being in the centre of most tourist sites as well as fine restuarants. We thoroughly enjoyed our stay and of course your hospitality made such a difference. You sure know how to look after your quests, no details missed we could not ask for more. Thank You… Read Full Review

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★★★★☆

“Great location for a short break”

Written on: 21/07/2014 by Grady26 (1 review written)

Boutique hotel. No frills but has everything you need for a few days away. Rooms could be bigger but everything is there and it works. Location is fantastic but can be noisy at it is right on the intersection of Blvd St Michel and Blvd St Germain so what else would you expect? Breakfast is good value for money and sets you up for the day. Metro stations are all around and the water taxi (Batobus)is a 10 minute walk over by Notre Dame. Lots of places to eat in the Latin Quarter or over by The… Read Full Review

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★★★★★

“Soma Suites: AMAZING”

Written on: 21/07/2014 by AlanaBrandis (1 review written)

My husband and I travelled to San Fran from Perth Australia and experienced the very best personal service from the Soma Suites. The apartment was just beautiful and the view was unbeatable! We could not have picked a better home base from which to explore and enjoy the city and we will definitely be recommending them to anyone who wants to listen! Thanks Soma Suites San Francisco!… Read Full Review

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★★★★★

“Wordsworth hotel cocker mouth”

Written on: 20/07/2014 by Roberthenrygibson (1 review written)

Hotel staff very friendly and welcoming . Couldn't do enough to make our stay any better . Rooms extremely clean , beautiful in fact Fresh clean towels, and bedding , plenty of refreshments lots of little extras that make a room a home The breakfast second to none, everything you want from a good old fry up to very healthy fresh fruit . Too many choices to mention fantastic choice Even the cleaning staff helpful and pleasant Would defiantly return Slightly noisy on sat night . But… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 19/07/2014 by Shilohd310 (1 review written)

Booked a hotel 6 months before travel put in search Ibiza 2 adults 1 child gave me nice hotel that fitted all 3 guests so it said. Got hotel they said child had not been paid for as we was staying for 28 days that would be 160 a night extra they asked for over 3000 euro extra. Phoned booking. Com got no help from adviser asked to speak to a manager, he gets on phone amid conversation puts the phone down on me after basically saying he would try to cancel my booking not a bit of help and very… Read Full Review

Booking.comteam's Comment

Written on: 19/07/2014

Hi there,
Please accept my apologies for any inconvenience caused.
Could you please provide your reservation number? I would like to investigate this matter further and update you with the outcome.
Regards, Tal
Booking.com Customer Service Team

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★★★★☆

“Nice website which gives you a good overview of the...”

Written on: 19/07/2014 by Norris476 (1 review written)

Nice website which gives you a good overview of the possibilities in the city you want to stay!… Read Full Review

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