Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
89.9% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★★★★☆

“Great location for a short break”

Written on: 21/07/2014 by Grady26 (1 review written)

Boutique hotel. No frills but has everything you need for a few days away. Rooms could be bigger but everything is there and it works. Location is fantastic but can be noisy at it is right on the intersection of Blvd St Michel and Blvd St Germain so what else would you expect? Breakfast is good value for money and sets you up for the day. Metro stations are all around and the water taxi (Batobus)is a 10 minute walk over by Notre Dame. Lots of places to eat in the Latin Quarter or over by The… Read Full Review

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★★★★★

“Soma Suites: AMAZING”

Written on: 21/07/2014 by AlanaBrandis (1 review written)

My husband and I travelled to San Fran from Perth Australia and experienced the very best personal service from the Soma Suites. The apartment was just beautiful and the view was unbeatable! We could not have picked a better home base from which to explore and enjoy the city and we will definitely be recommending them to anyone who wants to listen! Thanks Soma Suites San Francisco!… Read Full Review

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★★★★★

“Wordsworth hotel cocker mouth”

Written on: 20/07/2014 by Roberthenrygibson (1 review written)

Hotel staff very friendly and welcoming . Couldn't do enough to make our stay any better . Rooms extremely clean , beautiful in fact Fresh clean towels, and bedding , plenty of refreshments lots of little extras that make a room a home The breakfast second to none, everything you want from a good old fry up to very healthy fresh fruit . Too many choices to mention fantastic choice Even the cleaning staff helpful and pleasant Would defiantly return Slightly noisy on sat night . But… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 19/07/2014 by Shilohd310 (1 review written)

Booked a hotel 6 months before travel put in search Ibiza 2 adults 1 child gave me nice hotel that fitted all 3 guests so it said. Got hotel they said child had not been paid for as we was staying for 28 days that would be 160 a night extra they asked for over 3000 euro extra. Phoned booking. Com got no help from adviser asked to speak to a manager, he gets on phone amid conversation puts the phone down on me after basically saying he would try to cancel my booking not a bit of help and very… Read Full Review

Booking.comteam's Comment

Written on: 19/07/2014

Hi there,
Please accept my apologies for any inconvenience caused.
Could you please provide your reservation number? I would like to investigate this matter further and update you with the outcome.
Regards, Tal
Booking.com Customer Service Team

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★★★★☆

“Nice website which gives you a good overview of the...”

Written on: 19/07/2014 by Norris476 (1 review written)

Nice website which gives you a good overview of the possibilities in the city you want to stay!… Read Full Review

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★★★★★

“Hunters Green Motel W Yarmouth MA”

Written on: 17/07/2014 by Daugherty231 (1 review written)

In JUne spent 6 days at the Hunters Green. The motel room was very nice and the swimming pool and spa were wonderful. The price was very reasonable given the quality of the room and grounds. Very close to everything… Read Full Review

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★☆☆☆☆

“Should have been protected by booking.com in them...”

Written on: 17/07/2014 by Hays209 (1 review written)

Should have been protected by booking.com in them vetting. Had to sort out own refund via bank. They only offeted €20 and wouldn't increase the compensation without proof of tickets etc. NOT good customer srvice - there were 4 people put out by fact they could only find us an alternative apartment of less quality and further away than we wanted. Totally rubbish -DON'T USE THEM!… Read Full Review

Booking.comteam's Comment

Written on: 18/07/2014

Hello,

I'm sorry to hear about this. I would like to see if I can assist you in any way. Can you please provide your booking confirmation number? Alternatively, please send me an email to us.

Regards,
Brian
Booking.com Customer Service

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★☆☆☆☆

“Fobbed off re earlier arrival.”

Written on: 17/07/2014

I have used booking.com for Europe & other locations before over several years. Fortunately, everything was fine, till now. I made a simple request to arrive at our Milan apartment around 11.30 am to noon, as we will be on the road from 4am that day. To be fair, they promptly advised they had sent the request to the hotel but to contact them directly myself also. No confirmation has been received from either. I sent them feedback that I was not happy. They simply re-confirmed that the provider… Read Full Review

Booking.comteam's Comment

Written on: 17/07/2014

Hello,

I understand your frustration and I apologize for the inconvenience. I would like to investigate why haven't you received a response for your request, and would appreciate if you would share your booking number. Please reply to this comment, or send an e-mail to us referencing this review.

Regards,
Salvador
Customer Service Team

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★☆☆☆☆

“Beware of hidden charges”

Written on: 16/07/2014 by agqcaldas (1 review written)

I have just used the service of Booking.com for the first time and I am very disappointed with it. I made a reservation for Villa Pirandello in Rome, from 08/08/14 to 08/11/14. While using their search engine I made clear that I was travelling with one more adult and one child. They showed me an offer of a double room with a sofa bed for 261.18 euros plus taxes in the hotel above. I have payed in advance for this reservation - which cannot be cancelled -and received a confirmation e-mail… Read Full Review

Booking.comteam's Response to agqcaldas's Review

Written on: 16/07/2014

Hi,

In regards to children and extra beds the hotel properties normally have listed on their web page trough Booking.com whether there is an additional charge for children or if it would be free of charge while using existing beds. I have found your reservation and will investigate their policies. I will contact you soon after.

Regards,
Brian
Booking.com Customer Service Team

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Agqcaldas's reply to Booking.comteam's Comment

Written on: 18/07/2014

They already replied and as expected didn't solve the problem.

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★☆☆☆☆

“Why was I charged?”

Written on: 16/07/2014

I was booking hotels in Brazil and one of them - Hotel Villa Reggia charged me 552 BRL when I booked. I contacted the customer service at booking.com and was told that this was a conditional payment, once I cancel the reservation before the given deadline, the money will be returned. And I cancelled the reservation before the deadline, however the money was not returned. We travelled to Brazil with friends and stayed in a different hotel. When I asked booking.com to return my money, they said I… Read Full Review

Booking.comteam's Comment

Written on: 16/07/2014

Hello,

I am sorry to hear that you have lost all the trust in Booking.com. I would like to investigate this matter further, and would appreciate if you would share your booking number. Please reply to this comment, or send an e-mail to us referencing this review.

Regards,
Salvador
Customer Service Team

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Hellasb's Comment

Written on: 21/07/2014

Hi,

Thank you for your reply. Please provide your e-mail address and I would send all details. I have had serious of e-mails. The booking number at the above-mentioned hotel is 938109693.

I will be really appreciative if you could solve this matter!

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★☆☆☆☆

“DO NOT BOOK WITH BOOKING.COM AVOID THIS "DISERVICE"”

Written on: 16/07/2014 by Kymanii376 (1 review written)

I booked a single night with bookings.com at a place in Chicago called Millenium Apartments. The advertised price was $92. While we all expect taxes, I don't think anyone would expect a $120 cleaning fee that was not disclosed ahead of time. Hector, the booking.com goon who answered the phone, refused to listen to me and then hung up on me the first time. When I called back and got the same phone-answer, he was unable to help me and put me in muzak wait-mode. I am just incredulous that… Read Full Review

Booking.comteam's Comment

Written on: 16/07/2014

Hello,

I'm sorry to hear about your confusion with our website. I have checked the web page for the Millennium Park Apartments in Chicago on Booking.com and have found that all of the rooms offered by the property have the following information listed under the Pricing column.

Not included (in room price): 11.90 % Tax, 4.50 % city tax, US$ 120 cleaning fee per stay.

Additionally, Booking.com is unable to make reservations over the phone and can only accept reservations through the website. If you had gone through a 3rd party reservations agent then you may need to contact them to ask why they had omitted this information from you. If you could provide me your booking confirmation number I can check to see what I can do to assist you. Alternatively, you can send an email to us.

Regards,
Brian
Booking.com Customer Service Team

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★☆☆☆☆

“terrible service”

Written on: 15/07/2014 by SaraHodges413 (1 review written)

terrible service. I will neber use again booking.com web site. I am suggestion people to make reservation direct hotelier web site, and get more discount promotion. … Read Full Review

Booking.comteam's Comment

Written on: 15/07/2014

Hello there,

I am sorry to hear that you feel this way about the service Booking.com provides. If you give me a chance and reply with an specific booking I can assist with, I can check how I can help you!

Regards,
Lissa
Booking.com Customer Service Team

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Arifkaznak's Comment

Written on: 16/07/2014

I was stay at Divasa Hotel Olimpos,

I have write review for my stay. Bu still not publish, I have contact several time to booking.com but no one help me for this problem.
why ?

thank you

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Booking.comteam's Comment

Written on: 17/07/2014

Hello,

I would like to provide you with an answer to your question. I would need you to provide me with a booking number. Could you please reply with your booking number? Or you may send me an e-mail to us, referencing this review.

Regards,
Salvador
Customer Service Team

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★★★★★

“Dionysia Apartments Kefalos.Kos”

Written on: 15/07/2014

Another fantastic stay at Dionysia. Made to feel welcome.Nothing too much trouble. This is a quiet,peaceful location,but not too far away from beach,tavernas,etc.Would recommend this place to anyone… Read Full Review

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★★☆☆☆

“Watch for hidden fees and terms of cancellations.”

Written on: 15/07/2014 by Bairdkj199 (1 review written)

I booked a hotel in San Antonio. When I arrived I was told that I had to pay $10 per day for parking. The Booking.com sites showed that the hotel had parking but nowhere it said it was paid parking. The room smell like smoke and I had asked for non-smoking. I was given a different room which was not cleaned and had used towels all over. Then I decided to cancel one of my 2 booked nights and called booking.com. They told me I would get a call back in 0ne hour which never happened. I had to call… Read Full Review

Booking.comteam's Comment

Written on: 15/07/2014

Hello,

I am sorry to hear about your bad experience and that you feel this way about Booking.com. The information listed on Booking.com is provided by hotels themselves, it is their responsibility to keep this information updated and correct.
I would like investigate what happened during your stay, can you please post your booking number for me?

Regards,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“Good location BUT....”

Written on: 13/07/2014 by fhRuiz320 (1 review written)

We stayed at this Hotel, good location and lovely people BUT it ends there. Bed bugs....it was a nightmare! We even pulled back the sheets and found a few dead at the bottom of the bed. Not good as we had two young children with us who had bite marks next morning so we are no impressed. We checked out first thing in the morning, unfortunately we will not stay there on our next trip… Read Full Review

Booking.comteam's Comment

Written on: 14/07/2014

Hello,

I am sorry to hear about this.
I would like to further assist you in following up with the hotel in regards to the problems you experienced, but will need some additional details. Can you please provide me with your booking number?

Regards,
Kristen
Booking.com Customer Service Team

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Booking.comteam's Comment

Written on: 14/07/2014

Hi there,
I'm sorry to hear that your negative experience at the hotel. May I have your booking number so I can locate your reservation?
Regards, Mac
Booking.com Customer Service Team

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★★★☆☆

“My Credit Card Was Charged!!!”

Written on: 12/07/2014 by zeidani (1 review written)

I have been using Booking.com for years and I had no problems but unfortunately something changed a week ago. I was trying to make a reservation in Istanbul, and the reservation policy of my room requires no deposit to be made and I will pay when I arrive. Unfortunately, the hotel charged my credit card and deducted all the money of the 5 days that I booked. However I contacted Booking.com about what happened and they told me that my card was charged incorrectly and the transaction should… Read Full Review

Booking.comteam's Response to zeidani's Review

Written on: 14/07/2014

Hello,

I am sorry to hear about this.
While Booking.com requires a valid credit card to make a booking, unless clearly indicate prior to booking, Booking.com does not charge guests (a booking fee or process payment). All details are forwarded to the property, who should charge within the policy booked, although properties do reserve the right to preauthorize a provided credit card. I would like to look into this further for you, can you please provide me with your booking number?

Regards,
Kristen
Booking.com Customer Service Team

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Booking.comteam's Response to zeidani's Review

Written on: 14/07/2014

Hi,
I'm sorry to hear you feel this way. I have located your reservation and could see that my colleague had been in contact with you and that you have been refunded. Apologies on behalf of the hotel for the inconvenience caused.
Regards, Mac
Booking.com Customer Service Team

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Zeidani's reply to Booking.comteam's Comment

Written on: 15/07/2014

thanks for your proper follow up

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★★☆☆☆

“They don't care & won't reply to emails”

Written on: 12/07/2014 by Keith Boyson (3 reviews written)

I've used bookings.com numerous times but as they've grown the independent I don't care attitude has become clear, I've asked the same question 7 times over 7 days but unfortunately not the courtesy of a reply. I've give agoda a try, wouldn't be surprised hi fits the same group but so far so good. And Agoda offering as a rule 10% better price… Read Full Review

Booking.comteam's Response to Keith Boyson's Review

Written on: 12/07/2014

Hello,

I am sorry to hear about this.
Booking.com prides itself on providing the best possible customer service, I apologize that this is not what you received. While customer service makes every attempt to respond to guests emails, phone calls are answered first, and emails as time permits. I would like to look into this further for you, as well as ensure your questions are answered. Can you please provide me with your booking number?

Regards,
Kristen
Booking.com Customer Service Team

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Keith Boyson's reply to Booking.comteam's Comment

Written on: 14/07/2014

I emailed prior to making reservation for hotel in Penang asking if room had terrace as was advertised on the hotels site, an agent replied asking for booking number totally ignoring that I wanted this info before booking, I emailed her back on 5 occasions with no reply.
I made my reservation direct with hotel as she obviously didn't want or couldn't be bothered to supply me with info.
Regards

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Booking.comteam's reply to Keith Boyson's Comment

Written on: 16/07/2014

Hi,

Thanks for your follow up. I'm sorry that the agent you communicated with did not address your question. Though you may not have made a reservation through Booking.com, please let me know if there is anything I can assist with. You may e-mail me. Please reference this post in your correspondence.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“I can not warn people strongly enough not to make a...”

Written on: 11/07/2014 by 290Wilson (1 review written)

I can not warn people strongly enough not to make a booking with booking.com After booking a villa (and paying in full) in Thailand we noticed (just by chance) that the property had been removed off the site. On no occasion did booking.com attempt to contact us to inform us of this serious problem It turned out after my investigations that the villa was a scheme. Booking.com didn't carry out adequate checks to safeguard their customers. In addition we had booked and paid in full for flights… Read Full Review

Booking.comteam's Comment

Written on: 16/07/2014

Hello,

I am very sorry to hear about these circumstances. I understand that my colleagues have been unable to assist in the way you had hoped thus far, but I would like to review your case personally. Could you kindly provide your booking number? Alternatively, you may send me an e-mail, referencing this review.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Booking.com is not reliable”

Written on: 11/07/2014 by nmBolton300 (1 review written)

I have used booking.com twice and both times details provided about the hotels on www.booking.com were wrong. The first hotel was simple and easy to fix but the second hotel had many discrepancies including booking.com stating the hotel was "steps from the beach" when in fact it was 1 mile from the beach. My six year would take a lot of steps to walk that mile. We were going to a new city without knowledge of the city. When I complained to the hotel about these issues they denied wrong doing… Read Full Review

Booking.comteam's Comment

Written on: 11/07/2014

Hello,

I am sorry to hear about your bad experiences using Booking.com. The information listed on the website is indeed provided by hotels themselves as the agent you spoke to informed. I would like to double check what happened and see how I am able to assist you with both of your bookings. Can you please post your booking numbers for me?

Regards,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“Worst service ever!!!!”

Written on: 11/07/2014 by 493MacLean (1 review written)

They did not honour our cancellation. Apparently if we had booked directly with the hotel : price would have been the same and we could have cancelled 24 hours in advance. Very disappointing – we will NOT be using Booking.com services again. We have been booking hotels on-line all over the world through a variety of booking sites for years, this has never happened before(even in places that we thought could be a problem). We cancelled two days in advance due to a family issue (plenty of… Read Full Review

Booking.comteam's Comment

Written on: 11/07/2014

Hi there,

I apologize for any dissatisfaction when using our services. May I please ask your booking number? The policy is set by the hotel themselves and it may be that the cancellation policy was not free at that time. I will be happy to look into it if you can please post your booking number.

Regards, Chloe
Booking.com Customer Service Team

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