Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
90% of users recommend this

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You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★★☆☆☆

“DOLINA HOTEL, ILICA, TURKEY”

Written on: 01/08/2014 by cigdem5041 (1 review written)

We booked this hotel with great expectations based on the web photos. Unfortunately, the hotel did not offer anything beyond clean rooms. The internet was either down or extremely slow all throughout our four-day stay. Breakfast was sub-standard with the same items served repeatedly. Our rooms were in great need of maintenance: the shower cabin door was broken, toilet flush malfunctioned, the insect screen was off its track, the shower door handle was loose, the airers in the balconies were… Read Full Review

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★☆☆☆☆

“Homepage crashes-customer pays!”

Written on: 01/08/2014 by A.Keller (1 review written)

We tried to book a Hotel in Helsinki online. The moment before we completet the booking, the homepage crashed and we couldnt finish the booking. The page was suddenly not available anymore. One hour later (when we already booked another place) we got a conformation e-mail from booking.com for a room which we never completed booking. We tried to cancel, but booking.com was not cooperativ at all and charged us the whole night. Customers should not be responsable for problems of the providers… Read Full Review

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★★★★★

“Oasis of calm”

Written on: 01/08/2014 by TheRalphC (1 review written)

This Riad is a gem the staff are friendly and very helpful. It's location is ideal for visiting the souks and it is in a quiet neighbourhood… Read Full Review

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★★★★★

“Amazing experience definitely recommend”

Written on: 01/08/2014 by Munnbo221 (1 review written)

Me and my boyfriend using booking.com to take a week away in barmouth staying at WaveCrest B&B , we are so glad we came amongst this offer! The b&b was beautiful, right on the beach front, amd close to the town which is very handy! They were so welcoming and lovely, they cooked the breakfast which was amazing whilst he ran around serving and collecting plates, bless him we had great service! We were suprised to come back to the b&b one day and our room was spotless to a very high standard… Read Full Review

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★★★★★

“Very good”

Written on: 31/07/2014 by biancabivolaru (1 review written)

Very relaxing place, very friendly staff and owners, very good food, very good cleaning. The sea is fabulous, the beach is very good (except the few little stones that you feel when walking down by the sea. The accommodation is absolutely excellent - I recommend the new VIP Family Suite - 2 bedrooms, 2 bathrooms, 1 living-room - very intelligent made and decorated. On Friday there is live music in the restaurant near the beach. Very quite place, no noise would disturb the guests, although there… Read Full Review

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★☆☆☆☆

“BEWARE.”

Written on: 31/07/2014 by guestunhappy (1 review written)

we booked thru booking.com - two 2BR service apartments in south kensington london for june 2014. i thought it was fishy when i received an email from the apt stating that i had to wire money into some account to confirm my booking. i brought this up to booking.com customer service immediately and they had said that they checked with the apt and got back to us that it was not necessary. i further questioned them whether this is a REAL place or a fake one, as the name of the person soliciting… Read Full Review

Booking.comteam's Response to guestunhappy's Review

Written on: 31/07/2014

Hello,

I am very sorry to hear about this.
I would like to look into this further for you, can you please provide me with your booking number?

Regards,
Kristen
Booking.com Customer Service Team

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★☆☆☆☆

“After booking a hotel room and then cancelling the...”

Written on: 31/07/2014 by Ortiz56 (1 review written)

After booking a hotel room and then cancelling the next day,I find out 10 days later that my credit card had been charged not once but twice. At the time of booking I was assured that my card would not be billed if I canceeled within 4 days. When I called booking.com I was told that the hotel charged me and not them. The ad clearly stated that I would not be charged until the date of my arrival.When I asked how the hotel got my info,I was given some excuse about they needed it to reserve the… Read Full Review

Booking.comteam's Comment

Written on: 31/07/2014

Hi there,

I apologize for any inconvenience caused. Could you please provide your reservation number? I would like to investigate this matter further.

Regards, Tal
Booking.com Customer Service Team

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★★★★★

“Excellent customer service!!”

Written on: 31/07/2014 by Irene352 (1 review written)

An associate at booking.com went out of her way to help me. She was very kind and really cared about my situation. I can't thank them enough for helping me! I will never book with any other company again. Booking.com is my go-to travel source… Read Full Review

Booking.comteam's Comment

Written on: 01/08/2014

Hi,

I'm happy to hear you've received excellent service. I'd like to pass along your compliments to my colleague. Do you mind providing your booking number? Thanks in advance for your time.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“The hotel allways more important than the client”

Written on: 30/07/2014

Because of terrible traffic om the way home from Italy, we couldn't make it in time to hotel Schmid in Bad Bellingen. We called them. But they had nothing to do with our traffic problems. Took our money. And told us we couldn't get a refund, because we were later than 8 o clock, the official check in time. Booking.com asked hotel Schmid twice to give our money back. But when they refused, iIt was just too bad for us. So the client isn't that important to Booking.com. And they work with thiefs… Read Full Review

Booking.comteam's Comment

Written on: 31/07/2014

Hello,

I am sorry to hear what has happened. Booking.com did not charge you so it would be up to the hotel to charge based on the policy that you chose when you made the booking. This policy is still valid even in case of extenuating circumstances. I can contact the hotel again as a courtesy to you if you post your booking number.

Regards, Andrea
Booking.com Customer Service Team

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Exschmid's Comment

Written on: 31/07/2014

That would be the third time. Don't think it will be of any help. My point is that formally they are right, I know. But they are a hotel. I called them of our unfortunate journey. They didn't care a bit. Had a party, had to leave, and were only interested in our paiment. A hotel should be more customer-friendly. Arrange something if clients call they have severe problems. Tell the neighbour to let them in if necessary. This is not hotel-worthy. And I think Booking.com should have known and arrange it with the hotel afterwards. My bookingnumber was: Hotel Schmid (162342784)

Kind regards

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Exschmid's Comment

Written on: 31/07/2014

Just wrote a new review instead of anwsering.. sorry! But I write my response again now: I know that formally the hotel is in his rights. But if customers call you they have severe problems to be in time, and the only thing you can do is tell them they have to pay anyway, you shouldn't have started a hotel. What about customer-friendliness. They could have arranged something if the owner had a party. Tell the neighbour to let the poor travellers in who wers so very stuck in traffic. I don't ow a hotel. And should have done something like that. And I think that Booking.com is to blame they can't make clear to a hotel like this, that it is like theft to act like this. We had to make extra costs to book a very expensive hotel in Switserland now because of this act. And also had tot pay for hotel Schmid that wouldn't allow us to get our allready paid stay there. Shame on hotel Schmid. But also shame on Booking.com, that allows hotels like this to act like they do. The bookingnumber was: Hotel Schmid (162342784). But it will be the third time. So I don't think they will change their minds.

Regards

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Booking.comteam's Comment

Written on: 31/07/2014

Hello,

Thanks for providing your booking number. I can see the hotel is quite strict with their policies, but I will look this over to determine what else can be done. I will contact you soon by phone or e-mail.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Terrible customer service”

Written on: 30/07/2014 by CaitlinMollison (1 review written)

Terrible customer service. We stayed at a dump in London called the Carlton Hotel. We had no idea it would be so bad. We paid for two nights, but when we saw the room, we knew we could only stay one night. We called Booking.com to complain, they called the Carlton and then contacted us again saying that the Carlton was fine with us checking out after the one night. But in the morning when we told the Carlton front desk we were leaving, they said we'd have to pay for two nights. When we called… Read Full Review

Booking.comteam's Response to CaitlinMollison's Review

Written on: 30/07/2014

Hello,

Sorry to hear this. I would like to investigate. Please post your booking number.

Regards, Andrea
Booking.com Customer Service Team

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Booking.comteam's Response to CaitlinMollison's Review

Written on: 31/07/2014

Hi,

I have already sent you an e-mail and have tried to reach you by phone concerning this situation. I kindly ask you to check your e-mail and respond at your earliest convenience. Thanks in advance.

Regards, Kelly
Booking.com Customer Service Team

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Caitlinmollison's reply to Booking.comteam's Comment

Written on: 01/08/2014

Hi, I also heard from someone and am dealing with her. That email address you have for me is an old one. Thanks!

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★☆☆☆☆

“Indeed a very bad experience for using booking.com ”

Written on: 30/07/2014 by zbJohnson410 (1 review written)

I using booking.com to book Radius International Hotel on 27 July 2014. I book for 4 superior rooms. I am traveling with family include 3 babies, 1 kids and 6 adults. When moment check in hotel, the rude staff of reception just inform us, they left now room for us only, they even scold us and say they no room to us already, they even ask us settle the problem ourselves. The manager on the day ( 7pm to 9 pm on duty) is super rude and no manners to us. He not professional for customer services… Read Full Review

Booking.comteam's Comment

Written on: 30/07/2014

Hello,

Sorry to hear this. I checked the arrivals for this hotel on the date given. Due to multiple booking with 4 rooms reserved I was not able to specify your booking. Can you please post your booking number so I can look into this for you.

Regards, Andrea
Booking.com Customer Service Team.

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★★★★★

“Extraordinary Get Away”

Written on: 30/07/2014 by Sutherlandqy157 (1 review written)

What an excepetional experience! This historic, lakefront cottage is warm. comfortable, relaxing, very clean and inviting.The linens were pressed and fresh and the food was absolutley delicoius... made to order.The lakefront property is just so expansive and calming. A swim in lake Erie is a must. Above all, they are just execellent Inn keepers with just the right balance of conversation and quiet. They are really wonderful people. It's worth every penny and I can't wait to go back… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 29/07/2014 by nicolarachbauer (1 review written)

Disgusting I was sold an appartment by booking.com in Croatia, on arrival the appartment (box with a postage stamp window) was totally unsuitable for my family My son was expected to sleep on a two seater couch, even though only 5ft tall we would need to be a dwarf to take a shower and although 3 days after we left it still says all appartments have a veranda or terrace, ours had only one window that the family would have to take turns to look through and neither a veranda or a terrace We… Read Full Review

Booking.comteam's Response to nicolarachbauer's Review

Written on: 29/07/2014

Hello,

I am sorry to hear this. I would like to provide your feedback to the property as they are responsible for what is advertised on their website. Can you please post your booking number so that I can access your booking?

Regards, Andrea
Booking.com Customer Service Team.

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★☆☆☆☆

“Awful!!!”

Written on: 29/07/2014 by Konner67 (1 review written)

Booked a room with these. Phoned on day to say no room In hotel and suggested I find somewhere else. Waited 5hours for a solution from them while panicking that myself two friends and a elderly relative had nowhere to stay. Do not use if you want a reliable service, And for the customer service.... Not even so much of an apology. Terrible! Nnn… Read Full Review

Booking.comteam's Comment

Written on: 29/07/2014

Hello,

I'm sorry to hear this. The availability listed on Booking.com is provided by the hotels themselves, and once a reservation is confirmed they are responsible to honor it. It sounds like it was resolved at the end, but in case you still need assistance please post your booking number for me so that I can take a look at it.

Regards,
Lissa
Booking.com Customer Service Team

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★★★★★

“the best hotel ”

Written on: 29/07/2014 by BoLawrence16 (1 review written)

his hotel is my favorite in georgia, it is new opened but service is excelent… Read Full Review

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★★★★★

“A Little Piece of Heaven”

Written on: 28/07/2014

Where do I begin? The Resort Club Riviera- Herceg Novi, Montenegro was by far one of the most fantastic places I have ever had the pleasure of visiting. In fact, my friend and I enjoyed it so much we caught ourselves referring to the hotel as “home” during our two-week blissful getaway. When we arrived we received a warm welcome from the hotel staff accompanied by a plate of succulent fresh fruit in our hotel room, only to be washed down with some fantastic red wine, courtesy of the hotel… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 27/07/2014

Some years ago I visited Boussetil rooms in Tinos island in Greece and I was satisfied. So, I chose again to book there. Unfortunately, this time I was very disappointed. First, the room was not clean enough (there were tiny pieces of hair on the bedsheets and the pillows); the wc was smelling urine, (the toilet was broken and it was rejoined with as if with glue), the flush out of order and the room stiflingly small. Second, on the one hand, the yard just outside our room was crowded, so we… Read Full Review

Booking.comteam's Comment

Written on: 28/07/2014

Hi there.

I was concerned to learn that you didn't enjoy your stay. Your feedback can be useful for other guests who plan to stay at this property. You can fill in review form if you received one by now. Please let me know if you would like me to proceed with investigation of the issue with hotel's service.

Best regards, Ann

Booking.com Customer Service Team.

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★☆☆☆☆

“No customer service ! Keep off Booking.com”

Written on: 27/07/2014 by AydanMurdock439 (1 review written)

Booking.com is not what it used to be earlier. There is absolutely no response from their customer service. Also their rate guarantee is useless and they dont respond. I found a better deal on another site after booking on Booking.com. I sent the link and copy of the page showing the lower rate but Booking.com did not respond. I ended up paying much more on this site. Better check other sites before confirming deals on booking.com. Chances are you will almost certainly find a better… Read Full Review

Booking.comteam's Comment

Written on: 28/07/2014

Hi there.

I'm sorry to hear you feel this way. I can check the status of your claim. Could you please provide your booking number?

Best regards, Ann

Booking.com Customer Service Team.

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Sabyferns's Comment

Written on: 31/07/2014

Hi,

It is pointless to respond to your reply now. There is no way you will refund me the excess amount that I paid. So lets just forget it and I have already said goodbye to Booking.com.
Regards

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★★☆☆☆

“Another Scam Problem with Booking.com”

Written on: 26/07/2014 by zvStack349 (1 review written)

Just had mail purporting to be from Booking.com that stated my credit card had a problem with securing a reservation. I knew it was a scam because my booing didn't need a deposit. Booking.com have no idea how it happened but my details are now compromised. Be very careful with using Booking.com. … Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 26/07/2014 by Bogtrotter121 (2 reviews written)

Having made a booking and paid in advance the hotel has since charged me again. Booking.Com have been absolutely no help at all in revolving this. Will never use them again. My advice there are numerous alternatives .....don't use them… Read Full Review

Booking.comteam's Response to Bogtrotter121's Review

Written on: 28/07/2014

Hi there.

I'm sorry to hear about your disappointment. If you don't mind extra investigation on this matter, please let me know and post your booking number.

Best regards, Ann

Booking.com Customer Service Team.

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