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★★★★☆
4.4 / 5
89.2% of users recommend this

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Latest Reviews

★☆☆☆☆

“Canceled my hotel 24 hours before check in!!!!!!”

Written on: 15/09/2014 by OliveMelton (1 review written)

had booked a hotel for me and my girlfriend to stay away for her 21st birthday. i received a email at 3pm on the friday (leaving saturday morning 10am) saying they have overbooked, got us another hotel which was half hour drive away from the hotel we had booked and said it was better! sites a joke. don't book and get let down… Read Full Review

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★★★★☆

“Very nice people and so friendly ”

Written on: 14/09/2014 by mariruss (1 review written)

We had two very enjoyable days in Au Faisan Doré. Staff was very pleasant friendly and helpful, even Stan (the house dog) was friendly. Bertie (our dog) enjoyed his stay too. Thank you PS: Please change the beds soon, they are not very comfortable and we will be back! … Read Full Review

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★☆☆☆☆

“worst treatment ever”

Written on: 14/09/2014

Imagine being startled awake by the sound of someone banging on your door in the morning. This was how I was woken up by the man that runs the hotel. I thought there was a fire with how hard he was banging. I was horrified at how I was treated here. The owner has pure contempt for anyone not French. If you are a tourist I do not recommend you stay here. It is tempting because it is the cheapest place around, but be prepared to be treated like a second class citizen. The place is pretty… Read Full Review

Booking.comteam's Comment

Written on: 14/09/2014

Hello,

I am sorry to hear this, I would really appreciate it if you could provide me with your reservation number. I feel the need to address this further with the hotel.

Regards,
Salvador
Customer Service Team

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★★★★★

“Excellent”

Written on: 14/09/2014 by Ajibola (1 review written)

I stayed at this hotel for 5 nights and the experience was great. Very pleasant hotel with lovely staff. Everyone treated me well and were very helpful answering all my questions even becoming a guide. My room was cleaned everyday. The housekeeper (Ishteyaque) who cleaned was very helpful, he is very nice and always have a smile on his face. You can tell he loves his job becAuse he cleaned my room with a smile at all times. Even when I see him at th e corridor he always have a smile on his… Read Full Review

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★★★★★

“weingut gelhen cornelius”

Written on: 14/09/2014 by terrycoulam (1 review written)

fantastic stay in all respects 11 out of 10.rooms whith balcony view of the mosel valley a dream .the host makes you feel so relaxed you dont want to leave. i am english from lincs and have stayed twice in three months i cant say any more to make you want to stay… Read Full Review

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★☆☆☆☆

“Customer service is awful and complaints are not dealt...”

Written on: 14/09/2014 by IanLondon (1 review written)

We booked a hotel through Booking.com which upon arrival was found to be completely unsatisfactory. They must not bother to check the standard of the hotels they advertise. Filthy conditions (including squashed insects in the room) and rude hotel staff lead us to refuse the hotel room which resulted in us being fully refunded by the hotel. The following day, money was taken by the hotel from my partner's bank account for the full price of the room as a 'no show fee'. This clearly was not a no… Read Full Review

Booking.comteam's Response to IanLondon's Review

Written on: 14/09/2014

Hello,

I am sorry to hear of your dissatisfaction. I would like to follow up on this case further. Please provide me with your reservation number.

Regards,
Salvador
Customer Service Team

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★★☆☆☆

“Kinugawa Garden Hotel twin bed room should be 2 star...”

Written on: 14/09/2014 by Blair1947 (1 review written)

3 star rated Kinugawa Garden Hotel misleads many customers. The twin bedroom with spiders nests on wall corners and ceiling, dust accumulated air grills and bathroom located elevated floor through entry are disappointing experience to me… Read Full Review

Booking.comteam's Comment

Written on: 14/09/2014

Hello,

I am sorry to hear of your dissatisfaction. I appreciate you taking the time to make us aware of your situation. I would like to pass this along to the hotel and also submit a complaint regarding your experience. Can you please provide me with your reservation number.

Regards,
Salvador
Customer Service Team

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★★★★☆

“Budget conscience people should stay here”

Written on: 13/09/2014 by PatriciaSheron (1 review written)

What a pleasant surprise we found with this Hotel. Good location, friendly staff, clean and tidy rooms value priced accommodation . Central to everything, entertainment laid on at the Hotel weekends,Thai buffet in the week. Culinary skills are homely and generous in portions. Staff eager to please in all aspects including making local places of interest suggestions. Plenty to explore in the region and very handy base to reach Symmonds Yat for example… Read Full Review

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★★★★★

“cancelation”

Written on: 12/09/2014 by figuef2 (1 review written)

want to cancel reservation for copa marina beach resort,dates oct 03 to oct 05. code #2032… Read Full Review

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★★★★★

“Great Place to stay very comfortable”

Written on: 12/09/2014 by Sorens275 (1 review written)

I must say, we had a great stay at the shrubbery hotel in Ilminster, it was quite and relaxing, the room we stayed in was the very comfortable and the staff were very friendly and accommodating. The food served was very nice and enjoyable. There is some building work going on in the grounds but this did not effect our stay one bit… Read Full Review

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★★★★★

“Papermoom kalkan”

Written on: 12/09/2014

Excellent small and friendly hotel/apartments spotlessly clean with very help staff. We stayed in August, pool area very quiet no problem with getting a sunbed anytime of the day. Apartments are very clean with the basics that you need. Hotel is a ten minutes downhill walk into the small town of Kalkan, walking back up the hill takes a little longer in the heat, although Taxi cost £2.80 If you want a quiet relaxing place to stay then Papermoon fits the bill… Read Full Review

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★★☆☆☆

“OK place to stay - unless you're a dog owner!”

Written on: 11/09/2014 by Addisyn419 (1 review written)

Salutation Hotel, Ambleside If you want to stay with dogs, beware, they are tolerated not welcome. I booked dinner, bed and breakfast for three nights before I realised dogs were not allowed in the dining areas. My fault for not checking first. Dogs are not allowed to be left on their own in the rooms either (understandable). If you are a solo traveller with dogs, you will have no choice but to eat in your room - and you will have to pay a £2.50 charge for each meal for the privilege of being… Read Full Review

Booking.comteam's Comment

Written on: 11/09/2014

Hello,

I am very sorry to hear about this. I would like to provide your feedback to the hotel. Can you please provide your booking number?

Regards, Andrea
Booking.com Customer Service Team

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Millie_53's Comment

Written on: 12/09/2014

Hi thanks but I gave the hotel my feedback on a comment card.

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★★★★★

“Well worth a visit”

Written on: 10/09/2014 by ann201465 (3 reviews written)

I stayed at the Alcantara Guest House the night before my cruise and couldn't have picked a better place. I was greeted at the door by the owner a very friendly welcoming lady shown to my room which was lovely and comfortable. I was then brought a pot of tea and a slice of homemade cake and a biscuit which was received most gratefully by myself after a six hour journey. After a restful nights sleep I had a delicious full English breakfast and was impressed by the choice of fresh fruit that was… Read Full Review

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★★★★★

“Well worth a visit”

Written on: 10/09/2014 by ann201465 (3 reviews written)

I stayed at the Alcantara Guest House the night before my cruise and couldn't have picked a better place. I was greeted at the door by the owner a very friendly welcoming lady shown to my room which was lovely and comfortable. I was then brought a pot of tea and a slice of homemade cake and a biscuit which was received most gratefully by myself after a six hour journey. After a restful nights sleep I had a delicious full English breakfast and was impressed by the choice of fresh fruit that was… Read Full Review

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★★★★★

“Excellent Hospitality, Provided Good Services & Great...”

Written on: 10/09/2014 by Barnettgu2 (1 review written)

The Hotel has good infrastructure with some good views. The Staff was kind and easy to communicate. Location is great, little far from main town, view from the balcony is awesome, cleanness is appreciable. The staff were great. The rooms were very clean and are extremely good value. The complete infrastructure and the value for money. Excellent reception from the time we entered Munnar, We felt at home. Thanks to Mr. Harihararaja and his team… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 09/09/2014 by Kaliyah40 (1 review written)

Very bad, not sticking to contract that was signed by us renters and them. As a result only bad renters keep their apartments on the site and treat the booking.com guests differently.This site refuses me to publish more detailed explanation but very bad indeed… Read Full Review

Booking.comteam's Comment

Written on: 10/09/2014

Hello there,

I'm sorry to hear this. Please provide me with your booking number so that I can investigate what happened.

Regards,
Lissa
Booking.com Customer Service Team

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Silva1's Comment

Written on: 10/09/2014

Already did, the guests booked after the latest check in and booking.com charged me for the commission and will charge me additionally if there other apartment was more expensive than mine. This is by no means our fault. There is a set check in and if the guests failed to read that before booking that is not our fault. We accepted a free cancellation but did not accept to be charged for guests mistake nor for booking mistake of allowing a booking after the check in closed. It is like buying a ticket for a flight that already took off and blaming the pilot. Guest should not buy a ticket for a flight that already took off and agency should not sell the ticket for the flight that took off.

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★☆☆☆☆

“My Belgravia Hotel, Victoria, London nightmare.”

Written on: 09/09/2014 by qjPotter55 (1 review written)

I recently stayed at this hotel before i went on holiday, i thought the prices were quite reasonable and the hotel looked clean etc. The staff attitude, i found was horrendous, so much so that I have decided to leave this review, which i wouldnt have usually bothered. This was not the end of my nightmare! Oh no! a month after i stayed at the hotel and received bad attitude and unhelpfulness from their staff, the hotel decided to charge my card ... again! For a date stay in the future which… Read Full Review

Booking.comteam's Comment

Written on: 10/09/2014

Hello,

I'm very sorry to hear of your experience. I'd like to contact the hotel regarding the second charge, but I'm not able to locate your reservation. Could you please provide your booking number?

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“stupid, stupid, stupid”

Written on: 08/09/2014 by cristina-ana (0 reviews written)

Last week I had an unpleasant experience. I made a reservation at the Serenity Drassanes Barcelona through booking.com guarantee card which is above that amount. over two days i get the answer that I have canceled the reservation without any motivation. by phone and exchanged e-mails with 7 people and 7 different explanations, booking.com required me the proof of lock amount by the bank in place to contact the dealer for an explanation; that was the answer Serenity: prices have changed. I… Read Full Review

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★★★★★

“Les Hauts de Jaiberria is the tops!”

Written on: 08/09/2014 by megneil (1 review written)

This is more than a 'chambre d'hôtes. It's more like a private 4* hotel where your every need is catered for. We had a large bedroom, plus bathroom with shower and bath plus a walk-in dressing room. Our door opened onto a patio and swimming pool with wonderful views. We were served copious breakfasts with our favourite local cheeses and fresh croissants and more. In the evenings we were encouraged to use the patio for picnics and we were given space in the fridge and wine glasses - a… Read Full Review

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★☆☆☆☆

“stupid, stupid, stupid”

Written on: 08/09/2014 by McLean162 (1 review written)

I make a rezervation at serenity drassanes barcelona last week; the card was ok; after 2 days the dealer has cancelled the reservation while on the card was enough funds; the explanations of the booking. com were from 7 persons with 7 different clarifications; Showstopper from serenity: changing prices. Although this dealer did not communicate any e-mail with the reasons for cancellation of reservation. So i consider that Serenity drassanes barcelona is not a trusted location.is an unfair… Read Full Review

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