Booking.com Reviews - www.booking.com

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You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★☆☆☆☆

“Not Right”

Written on: 15/08/2017 by HeidiLyon256 (1 review written)

I thought I could trust the information on booking.com. I booked a hotel they cmail is 4.5 stars and describe as a "boutique style, family hotel" It was a .5 star as well as a brothel. But I did not find that out because I was TOO scared to even stop my vehicle. My friends booked the same hotel because of how bookings described it and they actually went inside to see how nasty it was and described the as a prison cell and all the shady stuff that happening inside. I lost $58 because I had to go… Read Full Review

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★☆☆☆☆

“Don't book with booking.com”

Written on: 12/08/2017 by Kimberlyb97 (1 review written)

Booked a hotel for October in July. No cancellation policy. But then they charged the credit card for the FULL amount and we haven't even received the services!! NEVER had this done to us before!! I can only imagine the horrors this hotel will be if it is even there when we vacation!! DO NOT BOOK WITH BOOKING>Com BEWARE!!… Read Full Review

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★☆☆☆☆

“Will charge you 50% if you cancel within 1 hour”

Written on: 12/08/2017 by aburgess212 (1 review written)

Wow! In July 2017, my wife made a reservation for a future trip to France in December 2017 in error. She quickly discovered it and cancelled it with ONE HOUR. Guess what? Our bank account was charged for the full stay --against their own policy which they admitted to doing---and then charged a cancellation fee of 50%!!!! Do you this reasonable? Fare? All within one hour? Who does that and sleeps at night? Why is it that their "mistake" has no cost, but ours does. All to the tune of hundreds… Read Full Review

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★☆☆☆☆

“Useless Customer Services”

Written on: 11/08/2017

After making my booking with Booking.com for a hotel in Larnaca I managed to find two web sites that were offering the same conditions and room for around £100 cheaper. Sent an email to their customer services and to date have never received a reply. After 7 days from sending the email I decided to look at my booking again by entering the booking reference and pin number and found a link that stated 'if you have a deal cheaper click this link'. I completed the form which also asks for the link… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 06/08/2017 by TristonPutnam456 (1 review written)

We booked a holiday with booking.com in June to the Kumsal apartments in Turgutries Turkey. The hotel was new and looked good on their website so we booked. There were no reviews as the hotel was new so we went by booking.com recommendation (big mistake) it turned out to be the worst holiday ever. room cleaned once in two weeks only got clean towels when asked and that was hard work as they didn't speak English and didn't understand anything we was asking for, and the breakfast was so little… Read Full Review

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★☆☆☆☆

“Terrible Policies, Ripoffs”

Written on: 05/08/2017 by Cooperf418 (1 review written)

Recently booked a hotel in Destin and had to cancel due to an unforeseen incident. I Spoke with the hotel directly and they would not change my date. I was told since I initiated my reservation with Booking.com I would have to call to make changes/cancel. It was to late to change and I was charged 387.00 to cancel a 506.00 3day hotel reservation!!! Outrageous!!! Avoid Booking.com at all cost and Priceline too. They are affiliated… Read Full Review

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★☆☆☆☆

“Actual Price Changed at Booking”

Written on: 04/08/2017 by Alenai162 (1 review written)

I usually book directly with the hotel but in this instance booking.com was much cheaper, so tried making a reservation with them. I wanted to reserve a room for 2 nights May 4 to 6 at Best Western Plus in Launceston, Australia. Booking.com listed the rate as $222.00 USD for the 2 nights including GST in the room I selected. Sounded good and cheaper than anyone else quoted so decided to book as no payment required and could cancel a day or so before arrival. When I got to the booking page as I… Read Full Review

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★★☆☆☆

“Trying to force panic buying, why?”

Written on: 03/08/2017 by Skyhigh123 (1 review written)

Did not like constant warnings telling me that I have to book now/ rooms going quick. I looked at the hotel 4 days ago and was told I have to hurry, still there today with same warming. Obviously trying to make customers panic buy. Will not use you again… Read Full Review

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★★★★★

“Taldrwst B&B farmhouse Anglesey”

Written on: 03/08/2017 by 205Perez (1 review written)

we were made very welcome great place to stay,very clean with the best breakfast you could ask for.Staff very helpful and friendly and with views of Snowdonia what a fantastic place to enjoy a relaxing break… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 28/07/2017 by 9BobS (1 review written)

We booked a hotel in Iceland with Booking.com. My wife developed pneumonia 2 days before arrival and had to cancel our entire trip. Customer service said it was up to the hotel to cancel and refund as we paid in advance. We contacted the hotel directly and they said it was the booking company's responsibility. I would avoid Booking.com at all costs as they have no provision for a medical emergency and poor customer service… Read Full Review

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★☆☆☆☆

“No early check in”

Written on: 28/07/2017 by 322Cowan (1 review written)

I booked a room through Booking.com it asked when I needed to check in. I put between 12-1 and then had to change it to 11-12. It couldn't guarantee it, I even contacted the hotel and they said they couldn't. Booking.com needs to remove the time to check in if you don't get the option, it's deceitful to people. Never had any issues with Tripadvisor… Read Full Review

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★☆☆☆☆

“Site did not tell us we were booked into a pet...”

Written on: 27/07/2017 by TiaBradshaw (1 review written)

We booked almost four months in advance for a vacation room for two nights in a four star hotel in the U.S. When we read further in a guidebook that there was a possibility that we may have been booked in a pet friendly room when one member of our party has dog allergies, we called back and found out that B.com had indeed done this without telling us. We were told that no other rooms were available at this location, and even though it was still three months from our vacation date, ALL… Read Full Review

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★★★★★

“So easy to book with. ”

Written on: 24/07/2017 by Donnaricebanfield (1 review written)

I downloaded the app and I'm so glad I did. Very easy to use and very clear and straightforward. I can manage my bookings easily and efficiently. Most booking are free to reserve and pay on the day. I've already booked three times with them and if I book twice more I get 10% off my next booking. Great company… Read Full Review

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★☆☆☆☆

“The Smart Sea View Hotel”

Written on: 24/07/2017

We check in ok we had a room with ensuite and this was right up the top, The room was very cold there was hearting but it did not work. Getting in to bed it was very damp Shower had a shoe lace holding it up, Cracked sink and cracked tile on floor in bathroom plus melded. Room floor not clean, Big crack's in the windows that the curtains were moving windows not clean just about see out of them. cctv in hall ways held up with stickey tape. People sleeping in the hall ways. This hotel is very… Read Full Review

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★☆☆☆☆

“no customer serivice at all”

Written on: 23/07/2017 by 486Herndon (1 review written)

Made reservation in May for a holiday in July, choose the no prepayment option and free cancelation option. We were charged the next day on our credit card! We cancelled the reservation the week after, no refund was given, I had to call 6 times and they requested our bank statement to prove the charge!! We gave them the proof and they never refunded us and called us!! So we called again and again every time someone says they will get back to us, all liers, never anyone contacted us! We will… Read Full Review

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★☆☆☆☆

“Bad experience ”

Written on: 21/07/2017 by Alanna279 (1 review written)

Modified a booking', and they cancelled my trip, even though I had an email that my reservation had been modified. Called customer service and all they did was blame me for their error. Sent a complaint to their customer support 2 hours ago, and no follow up has occurred. Would not recommend this site… Read Full Review

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★☆☆☆☆

“Horrible - Do Not Use This Web Site”

Written on: 21/07/2017 by omMorgan423 (1 review written)

Okay, so I booked a non-refundable room quite by error. Totally my fault, didn't need to do that. Then I had to change my reservation date BY TWO DAYS. I was still staying at the same place, same rate, everything the same. I emailed booking.com ... no response. I called Hampton Inn. They told me I had to deal with booking.com. I emailed again, utilizing their feature to email "the property." Nothing. I ended up re-booking for the different date through the hotel web site. Once again I… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 20/07/2017 by Jairo413 (1 review written)

I booked a hotel in Atlanta, USA with Booking.com on line as usual. On arrival the hotel had no information about my booking. I had to call Booking.com on a number provided by the hotel. The phone call lasted 32 minutes a lot of which was just waiting for my call to be answered. When it was finally answered the line was terrible and the call handler was very difficult to understand. He spoke on my mobile phone to the hotel reception who told him what to do to get my booking confirmed. Basically… Read Full Review

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★☆☆☆☆

“Be very careful when booking”

Written on: 20/07/2017 by Camille153 (1 review written)

We booked a hotel through booking.com. After our stay at the hotel we found our charge to be $150 more than what we expected. When we asked what the difference was the person helping us launched into a very rapid and non sensical explanation. Be very careful to read all fine print. Often you can get the best price by booking directly through the hotel… Read Full Review

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★★★★★

“Excellent service!”

Written on: 18/07/2017 by 383Patterson (1 review written)

Spent the weekend at La Quinta Brownsville, Texas and had such a wonderful experience! The staff was amazing! Every morning we were greeted by a very sweet young lady who made our breakfast with a smile and extremely, hospitable. My suite was clean and also kudos to the custodian who was always making sure that we were having a good time! Extremely friendly and I will definitely be coming back to this hotel!… Read Full Review

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