Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
89.0% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★★★★★

“Charming Oasis with a familiy touch”

Written on: 30/09/2014 by Carolitaud (1 review written)

I staid here for three days in October, the Posada is very nice, reminds me a bit of Andalucia, very nice garden with beautiful flowers. The staff and owners very friendly and attentive, make your really feel at home. The rooms are spacious, clean and super cosy. This is a perfect place, to relax and feel at home. A pearl in Tavira… Read Full Review

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★★★★★

“Great way to book Hotels”

Written on: 30/09/2014

Great way to book hotels- Easy to use- Good web site- Good review service- have used other hotel booking site but really like this one-… Read Full Review

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★★★★★

“A personal touch in the Bavarian Alps”

Written on: 29/09/2014 by KathyRoger (1 review written)

Neuhäusl is a special place. Having stayed there many times before we can say quite honestly that it caters to our every need. As a mature couple who enjoy hill walking in the Bavarian Alps, there is simply no better place to base ourselves. The staff are wonderful, helpful and personal. They know what we like and anticipate our requests well before even we make them known! The room is comfortable, clean, spacious and well equipped with en-suite bath and separate shower. The sitting area… Read Full Review

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★☆☆☆☆

“Not Lowest Priced guaranteed!”

Written on: 28/09/2014 by PRyan (1 review written)

I booked at two night stay at a hotel in PA. I did this a few days in advance as I knew were passing through a town. It was free cancellation until 6 pm the day of arrival. I checked into the hotel at 3 pm and when I got to my room, I looked up the hotel website to see if they offered a business center as I needed to print a coupon. I noticed that the standard rate for the hotel for the two night stay was cheaper than I got it for through booking.com. I sent an email directly to the customer… Read Full Review

Booking.comteam's Response to PRyan's Review

Written on: 29/09/2014

Hello,

I'm sorry to hear this. A best price guarantee claim does usually have to meet certain requirements to be validated, and one of those requirements is that the policy of the reservation is the same. I'd like to check on your claim, may I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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Pryan's reply to Booking.comteam's Comment

Written on: 29/09/2014

335.863.608 is my booking number, thanks

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Booking.comteam's reply to Pryan's Comment

Written on: 29/09/2014

Thank you.
I have located your booking and I see that it has already been forward to my colleagues in Customer Relations. They will be able to assist you shortly.

Regards,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“A hell of a noisy place”

Written on: 28/09/2014 by BryanHewitt (1 review written)

We were staying at the Scotts Hotel on business and could not go to sleep as, every night, there is live highly-amplified music right in front of the hotel, organised by Scotts. Being here for work it was unpleasant not to have enough sleep. They should mention on the website how noisy the place is. People are very friendly but the room we had was small and that added to our lack of comfort… Read Full Review

Booking.comteam's Comment

Written on: 28/09/2014

Hello,

I'm sorry to hear this. If the music was loud enough to disrupt your sleep you certainly should have been notified of this possibility ahead of time. I'd like to check on this, but I could not locate your reservation with the details provided. May I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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★★★★☆

“Quick and hasstle free”

Written on: 28/09/2014 by Noraq182 (1 review written)

I booked 2 nights in the Star Hotel in Southampton on Booking.com. The hotel was as described. Very welcoming and friendly staff. Clean and the breakfast was well presented and delicious. Booking online was simple and easy. I would definitely do this again and would recommend the Star to friends and family… Read Full Review

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★★★★☆

“Great find”

Written on: 27/09/2014

Tourist House Rici great find, stayed in a refurbished large 1bedsuite. Fantastic location. Clean tidy and fresh. Tad difficult to find. Reception was on the 2nd floor and front door was locked. Number didn't answer. Booking.com did, sorted quickly, manager was great… Read Full Review

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★★★☆☆

“Okay for just me”

Written on: 27/09/2014 by Shaylee387 (1 review written)

When I stayed here it was just me, so only needed a small room. I was out all day and most of each night as well. Clean and tidy, and housekeeping came through each day to take out rubbish etc. Staff were very friendly and approachable. Thought the money that I paid was reasonable for the service and facilities that I received. Free WiFi was a plus! Because I was in an outside room, the wind was very noisy (not much insulation to prevent noise travel. Overall, happy with the stay and service I… Read Full Review

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★☆☆☆☆

“Did not list my negative review”

Written on: 26/09/2014 by Hagan1986 (1 review written)

Came back from holiday staying at Auberge du Cheval Blanc in Chamouilley. On my return submitted a review through Booking.com as I had booked through their site. Nearly 2 weeks later and the rewiew has NOT been published. I have since read that Booking.com do not publish negative reviews therefore in my opinion their review section is worthless… Read Full Review

Booking.comteam's Comment

Written on: 26/09/2014

Hi there.
It may take several weeks before a review is published (depending on the volumes of reviews received). Could you please provide your booking number? I would like to investigate this further.

Regards, Konstantina
Booking.com Customer Service Team

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Philippatheresa's Comment

Written on: 29/09/2014

I somehow don't think that in mid September you will have been inundated with reviews but whether you have been or not as I say I do hope that my review will be published - after all you invited me to make a review following our stay there - Property name Auberge du Cheval Blanc
Booking number 658711606

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★☆☆☆☆

“Bad, no air conditioner”

Written on: 25/09/2014 by Boyd279 (1 review written)

No air condioner in this hotel, very humid and bad condition. Same day a request my complete refund. I ask to speak with the manager who was there and he do not come out to speak with me. The frontdesk girl told me about no refundable and I told her speak with him about my situation (allergy to the humid)… Read Full Review

Booking.comteam's Comment

Written on: 25/09/2014

Hi there,

I'm sorry to hear you are haing issues at the hotel. Could you please provide me with your booking number so that I can contact them?

Regards, Mac
Booking.com Customer Service Team

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Booking.comteam's Comment

Written on: 25/09/2014

Hello,

I am sorry to hear about the trouble you had. I can investigate this for you if you can please post your booking number or email it to us referencing this post.

Regards, Andrea
Booking.com Customer Service Team

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★★☆☆☆

“TOO LATE FOR A BETTER PRICE - never book non-refund!!!!!”

Written on: 24/09/2014 by 1985Jamison (1 review written)

I have booked with Bookings.com and the hotel came in 40 dollars cheaper than the day I booked it. They say they have a price guarantee; HOWEVER, they will not help - not even with a non-refundable room!! Price check all sites before booking with Bookings.com. They will not help better your disappointment in any way. I ENSURE YOU THAT I WILL NEVER BOOK WITH THEM AGAIN NOR RECOMMEND THIS BOOKING SITE TO ANYONE!! Thanks for NOTHING!!… Read Full Review

Booking.comteam's Comment

Written on: 24/09/2014

Hello,

When making a Best Price Guarantee claim through Booking.com, please note that there are terms and conditions which must be met. You can find a full list of the conditions on our site. If you could please provide me your reservation number and the website you had found the lower price on I will be able to investigate this claim. Alternatively, please send the information by email to us.

Regards,
Brian
Booking.com Customer Service Team

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Nobookings's Comment

Written on: 26/09/2014

As I view the reviews with regards to your service, I am sorry I didn't read them first before using Bookings.com as I would have never done so in the first place. Your customer service department seems to apologize a lot but nothing is ever compensated. You should really re-approach your service method and try to appease at least some of your customers some of the time in order to keep a good reputation out there. JUST SAYIN...

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Booking.comteam's Comment

Written on: 25/09/2014

Hi there,

I'm sorry to hear you feel this way. Could you please provide me with your booking number so that I can assist you?

Regards, Mac
Booking.com Customer Service Team

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Nobookings's Comment

Written on: 26/09/2014

I have contacted your customer service department - gave them the reservation and pin number and I was told over and over that you are SORRY BUT THERE IS NOTHING WE CAN DO FOR YOU - HAVE A GOOD DAY!!

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Booking.comteam's Comment

Written on: 27/09/2014

Hello,

I understand your frustration and I'm sorry we've been unable to validate your best price guarantee claim thus far. But I would like to look into this personally. I would appreciate if you would provide your booking number.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Best Price Guarantee”

Written on: 24/09/2014

Booking.com gives best price guarantee however I found in another site more less price when I mail them about it at first they gave answer so late and when I read answer they say they can not open link. I send again and again they said it didnt working. I understand that it is just tactic to not give best price because it is impossible that they cant open this link… Read Full Review

Booking.comteam's Comment

Written on: 24/09/2014

Hello,

I'm sorry to hear about this. You can also send the other prices to us with screenshots, which might be easier.

If you could send your booking number to us and reference your reviewcentre message, we can see what we can do.

Kind Regards,
Crystal, Booking.com Customer Service Team

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★★★★★

“Perfect for budget holidays”

Written on: 24/09/2014 by oksana_oks (1 review written)

I stayed 6 nights st Picnic Inn. I liked the property, nice staff, simple tasty breakfast everyday. I needed just relax and I have got it from this hotel. Many TV channels, good-working A/C, clean bathroom/toilet. They cleaned the room daily. Free water daily. Nothing more I could expect. I would recommend this hotel to people who want to come, enjoyed Maldivian sunshine, relax and cheap stay… Read Full Review

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★★★☆☆

“MisadvertiseMent”

Written on: 20/09/2014 by Verydisappointedveryvery (1 review written)

The place we booked was given 5 stars. I feel generous giving it 2 1/2 stars. It was clean and had a good location but we were given a room on the third floor and there was no elevator. My husband is 77 years old and I am almost 70. Nowhere were we warned that we would have to carry our suitcases up those flights of stairs. Who gives these hotels their ratings, for heanev's sake!!… Read Full Review

Booking.comteam's Response to Verydisappointedveryvery's Review

Written on: 22/09/2014

Hello there,

I am sorry to hear about the inconvenience this reservation has caused to you. Hotel ratings are based on the facilities/services each property offers. I would like to make sure this hotel is not advertising elevator if there is none, and make sure all the information is correct and updated if necessary, can you please provide me with your booking number to be able to do so?

Regards,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“What you see is not what you get”

Written on: 19/09/2014

From my recent experience: - very bad customer service, - actual hotels never looked as good as those in the photos, - some descriptions may lack vital information, while others can contain wrong/ obsolete data, - comments are sorted in such a way that it is difficult to view recent feedback first, - some comments appear to be written/ translated by a machine, - very tricky T&C's… Read Full Review

Booking.comteam's Comment

Written on: 19/09/2014

Hello there,

I am sorry to hear you feel this way and that you have had bad experiences while using Booking.com. I would like to address any concerns or complaints with you and the hotel directly. Would you please post any booking number I could assist you with?

Regards,
Lissa
Booking.com Customer Service Team

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★☆☆☆☆

“not given the full facts”

Written on: 19/09/2014 by yorkshireman02 (1 review written)

They did not publish this review of Hotel Musee at Mulhouse but published others than had favourable reviews by me. Will not trust any of their reviews again. Having stayed here with friends for two nights in rooms 33 and 34 I can honestly say I have stayed in better hostels than this hotel. To say I had to pay 91 Euros per night for a bed with no head board only two pillows with a clothes rack that resembled a car bike rack fastened to the wall to hang clothes on.An industrial type of… Read Full Review

Booking.comteam's Response to yorkshireman02's Review

Written on: 19/09/2014

Hi there,

I am sorry to hear about your experience. Booking.com publishes both positive AND negative reviews written by guests so that future guests can have an honest idea of what their experience at the property could be like. I would like to take a look at your reservation, can you reply with your booking number please?

Regards,
Lissa
Booking.com Customer Service Team

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Yorkshireman02's reply to Booking.comteam's Comment

Written on: 22/09/2014

717426761 is my booking reference with booking.com

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Booking.comteam's reply to Yorkshireman02's Comment

Written on: 23/09/2014

Hello,

Thank you for providing your booking, I will look in to this issue and update you as soon as I get a response on the outcome.

Regards,
Salvador
Customer Service Team

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★★☆☆☆

“Wouldn't stay here again”

Written on: 18/09/2014 by fuji27273 (1 review written)

Thought this place was nice as it had a high rating. Not! Pillows looked like they were never changed from previous guests. Uncomfortable bed, old , one light bulb working in chandelier out of ten, too many stairs, no fridge, no tea or coffee and the list goes on. No soap, shampoo, nothing at all. Only plus is the view. How in hell it got a 8.5 last year. Looks pretty dodgy. After we rang and they told us they would meet us they never showed. Looks good on the photos but not the truth… Read Full Review

Booking.comteam's Response to fuji27273's Review

Written on: 18/09/2014

Hello,

I'm sorry to hear of your disappointment. I'd like to address your complaint with the hotel. May I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“disaster time”

Written on: 18/09/2014 by Jaydonz62 (1 review written)

I booked the Bank House Hotel in Uttoxeter Stafford England with Booking.com on the 13/09/2014 for an overnight stay on the 16/09/14. I left special instructions that my wife was wheelchair bound and we needed wheelchair access which the hotel advertised. On arrival the receptionist said that the only room for disabled access was on long term let and that he did not have any other room. He also stated booking.com knew this and yet they still took my booking. I then phoned booking.com and spoke… Read Full Review

Booking.comteam's Comment

Written on: 18/09/2014

Hello,

I am sorry the hotel did not have the opportunity to acknowledge your special request. Though a property may offer disability access rooms, unless your room type name explicitly mentions "Disability Access" this is not guaranteed. Also, requests submitted when you make the reservation can only be confirmed by the property. I understand that this was a requirement, and the hotel did allow free cancellation as an exception.

Regards, Kelly
Booking.com Customer Service Team

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Taffh's Comment

Written on: 19/09/2014

Hello
While I acknowledge what your saying and passing the blame to the hotel and appreciate the free cancellation but as far as I am concerned I booked the hotel via booking.com and mentioned the fact of my wife's disability on the special instructions on your booking form, therefore again as far as I am concerned the fault lies squarely on the shoulders of booking.com for not stressing to the hotel of my requirements. Finally your company needs to train your customer service personnel on how to talk to customers about their problems without being rude unlike the male advisor I spoke to.
Regards

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Nobookings's Comment

Written on: 26/09/2014

It is a terrible site. All you can say now is that you have been bitten and twice shy. I concur with regards to the customer service. I feel terrible for your ordeal. Sorry to hear your story.

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Taffh's Comment

Written on: 26/09/2014

Thank you for your kind words it is appreciated

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Nobookings's Comment

Written on: 26/09/2014

Wow. You and your Bookings.com team are terrible non-compassionate individuals. How could you do this to someone? Unbelievable!!

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★☆☆☆☆

“Days Inn Macedonia Ohio”

Written on: 18/09/2014

I reserved a hotel room with Booking.Com on Saturday September 13th. Upon arrival they did not have my reservation and stated they would have to see if they had an available room. They looked at a room and stated it needs cleaned if we could come back in one hour which would make it 8:30 pm. When we arrived the room had not been vacuumed and the mirror still had toothpaste all over it. We went to turn the tv on but had no remote so I had to go to the front desk for one,we also did not have a… Read Full Review

Booking.comteam's Comment

Written on: 18/09/2014

Hello,

I'm sorry to hear of your experience at the property. If there are every any issues when checking in, or during your stay, Booking.com customer service is available to assist. I'd like to contact the property concerning your complaint, so I'd appreciate if you provide your booking number.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Overcharged by booking.com €1,000 more expensive...”

Written on: 17/09/2014 by Ritchielas (1 review written)

PRICE MATCH IS A JOKE. Booked with booking.com and then the next day showing my mother in law noticed the price difference complained to booking.com immediately. The customer service operator agreed and assured me that they would refund the difference it just needed authorisation due to the amount. 8 lenghth and costly calls later still no resolution. Eventually an email refunding less than €200. BOOK DIRECT IF YOU WANT TO RECEIVE VALUE FOR MONEY… Read Full Review

Booking.comteam's Response to Ritchielas's Review

Written on: 17/09/2014

Hello,

I am sorry to hear about your dissatisfaction. I am most concern in finding what has been the issue with your claim. Please provide me with you reservation number and i should be able to get a hold of you via phone or email.

Regards,
Salvador
Customer Service Team

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Ritchielas's reply to Booking.comteam's Comment

Written on: 17/09/2014

It is a deep dissatisfaction, the problem is two fold. I wanted a suite which is allowed from the hotel but I was unable to book via booking.com as have three adults and two children in my party.

I booked an apartment which is cheaper by €400 direct with the hotel and the allowed suite is €1,000 cheaper.

Customer satisfaction team blamed the hotel for the error.

My reference number is 886052374 and my complaint handler is Richard.

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Booking.comteam's reply to Ritchielas's Comment

Written on: 18/09/2014

Hello,

I can see that this issue has been escalated to the Customer Relations department. A Booking.com representative will be in contact with you as soon as possible.

Regards,
Brian
Booking.com Customer Service Team

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Ritchielas's reply to Booking.comteam's Comment

Written on: 19/09/2014

Customer relations, really.

I travel tomorrow morning departing Glasgow at 7.30. I'm not even sure what I'm going to, I can't stress how much dealing with your company has ruined my family holiday.

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Ritchielas's reply to Ritchielas's Comment

Written on: 19/09/2014

Salvador

I'm wondering if you make comment on this site to show concern but don't actually care? Certainly not contacted me. Another example of your poor service I go on holiday this Saturday.

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Booking.comteam's reply to Ritchielas's Comment

Written on: 22/09/2014

Hello there,

I see that my Customer Relations colleague updated you about the case about a day ago. Please let me know if you need anything else.

Regards,
Lissa
Customer Service Team

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