Booking.com - www.booking.com Reviews
Summary
You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
Latest Reviews
★★★★★
“Exceptional assistance & attitude”
Written on: 24/05/2013 by Orange07 (1 review written)
The booking assistant was exceptional in manner, attitude, accuracy and genuinely helpful. My booking requirements were a little tricky, however she quickly and clearly enabled me to make the booking and in a most cost effective way. And also gave advice on how to make changes should it be required. It was a pleasure to be work with someone with such high calibre customer care. Thank you Booking.com (read more)
★★★★★
“Staff is nice, helpful and attentive.”
Written on: 24/05/2013 by annie.lv
Gym was closed too early, room is fabulous, but the TV remote is hard to control, need a room attendant to clarify that will be more helpful. (read more)
★★★★★
“Simple And Fast”
Written on: 24/05/2013
This is the first time I use booking.com and it's the fastest booking I've ever made. I've been traveling everywhere, every time I will have a problem with hotels booking. I've made this booking not even in 5 minutes. Nice. Thanks booking.com the the great service. (read more)
★★★★☆
“Used Booking.com & stayed at UBliss Suites , Jersey City”
Written on: 24/05/2013 by u.thomas49
I visited New York last month and booked my stay through Booking.com I liked the map view and ended up booking my stay in an apartment called 'UBliss Suites' which is just 10 mins away from New York City This is the first time I stayed across the Hudson River and liked it . I would have not found UBliss Suites other than looking at map view I also liked the filter options on the website and guest reviews. Booking.com gives you a lot of features to explore . I liked the Last booking... (read more)
★★★★☆
“great”
Written on: 24/05/2013
this was a simple booking- clear ,organised and concise and quick to do . thank you. (read more)
★★★★★
“Always Great ”
Written on: 24/05/2013
I have used Booking.com for local and international hotels and everyone has stood up to the standard on the website. It is easy to book with, great options, and free cancellation if plans change. I had a great hotel in Edinburgh,Scotland (cleam, comfortable and charming) and in Bath in England and Reims and Paris in France,(the hotel looked after us and it was like a home away from home.) also in Brisbane, and Gold Coast,Melbourne(Breakfast was the best ever !) and Adelaide, Australia. I... (read more)
★★★★☆
“very simply, and clear, with some great deals!”
Written on: 24/05/2013
My boyfriend and I wanted to find a nice hotel very last minute, however, were struggling to find anything we loved on other sites, and nothing seemed to be available within our price range. Booking.com layed everything out so clearly, with prices and availability very visible. We had no problems with the booking, and after calling the hotel directly the next morning to check it had all been processed, I was shocked and impressed with the speed and efficiency and the communication between... (read more)
★★★★☆
“excellent accomidations friendly”
Written on: 24/05/2013
We have just arrived back from a trip to Greece we stayed on the island of Rhodes for 1 week and stayed at Domus Studios! It was super so close to everything, friendly and helpful staff, and very safe feeling. The studio room was great witha super king bed, large shower, quaint little deck, and nice kitchette . I loved the 2 level made you feel like you had an apartment. There was a small grocery store nearby, and a great tavern next door with wonderful food too. It was alsoa 10 min walk... (read more)
★★★★★
“Reliable and value for money”
Written on: 23/05/2013
I've been using booking.com for a number of years now and booked hotels all over the World. It's a no nonsense site offering value for money. Would highly recommend. (read more)
★★★★★
“Easy peasy!”
Written on: 23/05/2013
It was so easy to find a hotel book it and get the best prices all within a few minutes. I entered the location I needed and was given a wide range of choices of hotels in that area, after selection booking was extremely easy and should it ever be required there are no cancellation fees until the day of your stay. Payment collected by the hotel so your money is in your account until you travel. I will certainly use Booking.com in the future for accommodation requirements. (read more)
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Showing 1 - 10 of 8164 Reviews
★★★★★
“Easy booking!!!!!!!!!!!!”
Written on: 23/05/2013
I used Booking.com to obtain a holiday for my wife and myself.The site was extremely easy to use and confirmation was immediate.What more does one need to ensure that our requests are dealt with instantly. A pleasure to deal with such a company.Many thanks. (read more)
★★★★★
“Hassle free Booking”
Written on: 23/05/2013
its very easy to booking hotel around the world .I would recomend each and every body to visit Booking .com & book you hotel.your web site has each & every details of hotel star hotel to budget hotel.I am highly appreciated your service.your service is excellent.I never face any problem booking my hotel. (read more)
★★★★★
“Helpful”
Written on: 23/05/2013
It's been so useful in my hotel booking needs. Never failed me. (read more)
★★★★☆
“site was easy to navigate ”
Written on: 23/05/2013 by mkmaharaj
I found the site was user friendly, explanations used were simple and understandable, rates in local currency give you an idea how much you will spend and guided the decision to book or not. The review ratings assisted with making a decision to book a particular hotel. (read more)
★★★★☆
“Rectifying a mistake”
Written on: 23/05/2013
I booked a hotel thinking the correct date was on the booking, but when printing the confirmation noticed that the date booked was the next day from today. There is no way to amend the date of the booking when you try to alter it. There should be a way to put right such a mistake as it is done immediately and not a later cancellation. However when I phoned customer service they were very helpful and hopefully have sorted it out. (read more)
★★★★★
“Easy peasy booking”
Written on: 23/05/2013
That was the easiest booking I have ever made. Everything was simplified and step by step guidance, Enjoyed that booking. The service on this site is excellent As a person only learning how to book weekends away that was made very easy for me It's also a very good idea that you book first and pay later and that you are not charged a cancellation Fee once cancelled in time (read more)
★★★★★
★★★★☆
“really easy to find a hotel and even easier to book!”
Written on: 23/05/2013
I found the sight easy to use and easy to sort by place or recommendation which is really helpful. got a great hotel at a really good price. what could be improved is to add vat so you get the full cost. What I do not like is that it quoted £68 GB however states pay in local currency 80 euro's which is not £68 GB by today's exchange rate so watch out for that. Same otherwise I would have rated excellent! (read more)
Booking.comteam's Comment
Written on: 23/05/2013
Hi there,
Please accept my apologies for any inconvenience caused. I would be happy to check if the hotel has charged you correctly and according to the policy. Could you please provide me your booking number? Alternatively, you can send me an email to customer.web@booking.com
Regards, Tal
Booking.com Team
Reply to this comment
★★★★★
“Best website for booking hotels!”
Written on: 23/05/2013
I have used Booking.com, for our entire 14 day trip to Europe, booking in over 5 hotels. We are in Florence now and our hotel is beautiful, exactly as described on the website. True to the description our hotel is perfect, location, service and all the amenities have made our stay wonderful. We are onto the Italian Riviera for our next exciting seaside booking! (read more)
★★★★★
“So easy”
Written on: 23/05/2013
I have looked and tried other booking websites but always come back to booking.com because it is so easy to use. (read more)
See next 10 reviews
Showing 11 - 20 of 8164 Reviews
★★★★★
“Quick and easy, hassle free ”
Written on: 23/05/2013
I always use Booking.com; simply because it's a trustworthy and responsive site. (read more)
★★★★★
“Very easy ;; Booked in few miniutes hassel free”
Written on: 23/05/2013
Just one thing its not clear that a short stay car parking is FREE (read more)
★★★☆☆
“Easy to use”
Written on: 23/05/2013
Site was easy to use but every time I tried to print the confirmation I kept getting "Page not responding". (read more)
Booking.comteam's Comment
Written on: 23/05/2013
Hi there,
I'm sorry to hear about this. I will forward this information to the proper department to have a look into. If you have still not received your confirmation please post your booking number and I can make sure this is sent to you.
Regards,
Troy
Booking.com Team
Reply to this comment
★★★★★
“I appreciate the self checking system when you are...”
Written on: 23/05/2013
I appreciate the self checking system when you are putting in details...green tick for go ahead (read more)
★★★★★
★★★★★
“How Easy Was That”
Written on: 23/05/2013
This is the first time we have used this site, and it was easy , fast and confirmation of booking was fast and simple to print off. All we have to do is take it with us to the hotel. We haven't been to the hotel yet, but looking forward to it. (read more)
★★★★★
“every time i go on holiday i use booking .com. and...”
Written on: 23/05/2013
every time i go on holiday i use booking .com. and every time i get the best price available, keep up the good work,its quick and easy for me to understand, (read more)
★★★★★
“Brilliant service as always!”
Written on: 23/05/2013
I use booking.com for all my hotel reservations, it cannot be beaten on price - A1!!! (read more)
★☆☆☆☆
“Pay now Stay later!”
Written on: 23/05/2013
We booked pay when you stay accomodation. They advise that the hotel pay preauthorise your credit card. Our card was debited the day after we booked the accomodation for one nights stay. We weren't going for a month! In fact we had to change the reservation and the website did not permit us to so we had to contact the hotel direct and amend the dates. (read more)
Booking.comteam's Comment
Written on: 23/05/2013
Hello,
I'm sorry to hear about this. I would be more than happy to assist you with this if the problem has not been resolved. If you could kindly post your booking number I will have a look into this matter for you.
Regards,
Troy
Booking.com Team
Reply to this comment
★★★★☆
“Very user friendly site”
Written on: 23/05/2013
This is a really great booking site. Very imformative, good links, useful information and quick response. No booking charges and the fact that I can pay the hotel upon checking in makes this a first choice site for me. I shall recommend to my friends. (read more)
See next 10 reviews
Showing 21 - 30 of 8164 Reviews
★☆☆☆☆
“RUBBISH!”
Written on: 22/05/2013 by loulou0703
Sadly I booked a hotel in Malvern late last night for a wedding. When I contacted them today to see if we could check in early they had no record of our booking and seemed to think I was some kind of idiot for thinking that I had booked one of their rooms!! I sent them the email confirmation that I had received and was told that the room was not available and I had no booking with them!! If I had not contacted them directly to see if we could check in early I would never have known and... (read more)
Booking.comteam's Response to loulou0703's Review
Written on: 23/05/2013
Hello,
I sincerely apologize for any inconvenience caused. When your reservation was made, your booking details were sent to the hotel via a secure online system. We do have procedures in place in the rare case this happens. If you could post your booking number or send us an email to customer.web@booking.com I would be more than happy to look into this for you.
Regards,
Troy
Booking.com Team
Reply to this comment
★★★★★
“My Booking Experience”
Written on: 22/05/2013 by ChrisnRuth
Large choice of Hotels, found one that was half price, Booking was easy, email arrived in moments, it even updated my calendar with just the important details. Defiantly use again and recommend. Hope the Hotel is as good as advertised (read more)
★★★★★
“Reliable service always”
Written on: 22/05/2013
I have stuck with Booking.com since I started booking online. The site is straightforward,good map,gives options of non-refundable and free - cancellation prices. (1)It's clear whether breakfast is included or not,(2) they don't bill you till you've stayed in the hotel and (3) taxes etc are included in the displayed price. These 3 things are often different on other booking sites. Difficult to fault this site. (read more)
★★★★★
“Booking hotel in NJ”
Written on: 22/05/2013
Used the site to book a hotel at Sonesta ES Sutes Parsippany in NY. The site was extremely user friendly, one of the easist sites I've used. Quick, efficient and no hassle. What a great start to planning our vacation. (read more)
★★★★★
“easy to use”
Written on: 22/05/2013 by stephendarter (1 review written)
have used booking.com before and i certainly would use them again. so easy to find what you are looking for and easy forms to fill in, all the info you need is put on the screen. (read more)
★★★★☆
“Good Presentation”
Written on: 22/05/2013 by Windybrow
I liked the range of hotels proposed and the clear presentation of each hotel that made choice easier than using other websites (read more)
★☆☆☆☆
“Booking exchange rates”
Written on: 22/05/2013
I was very disappointed to find that the sterling price I have seen on the booking form and which I had agreed to pay by entering my credit card details, will not be at the sterling rate agreed but is only an indicative price based on todays exchange rate and that I shall have to pay in the local currency - euros. I feel that your company has been less than honest in not advising me of this before I had paid, rather than after. I look forward to receiving your response as soon as possible... (read more)
Booking.comteam's Comment
Written on: 23/05/2013
Hi there,
I am sorry to learn you feel this way. Please note, the information regarding the currency is visible on the hotel's page on our website before and during the reservation process. At the bottom of the 'Availability' section: 'You will pay the hotel in the hotel’s local currency (e.g EUR). The displayed amount (in GBP) is indicative and based on today’s exchange rate.'
In case this statement is not shown on the hotel you have chosen, please let me know in order to further investigate it .
Regards, Tal
Booking.com Team
Reply to this comment
★★★★★
“The best ”
Written on: 22/05/2013
Customer service is excellent and extremely helpful. Phone is answered quickly and pleasantly and all queries answered where possible - Much better than Expedia. You feel as though Booking.com really respect their customers. Thankyou (read more)
★★★★☆
“Great Web Site”
Written on: 22/05/2013 by Sandybird (1 review written)
My Husband and I especially liked the location,presentation,pictures look's idyllic.We have been to many places so hope this location is as good as it look's on the Web.This year we were in Mallorca and visited Felenix on the Sunday when there was a street market,very bubbly and vibrant.Liked the atmosphere and the local people were very helpfull. (read more)
★★★★☆
“Hotel bookings made easy”
Written on: 22/05/2013 by Maverick72
One of the best and quickest sites that i have used to book anything on-line. Would highly recommend. (read more)
Stingray01's Response to Maverick72's Review
Written on: 22/05/2013
My first experience with Booking.com has been completely positive, The website was well designed and the reservations system was efficient and user-friendly. I would recommend Booking.com without hesitation or reservation to relatives, friends and business associates, I wish their business much success which they deserve. A frequent traveller RAYMOND CHAN
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Showing 31 - 40 of 8164 Reviews
★★★★★
“Easy, Clear, Quick”
Written on: 22/05/2013 by Viix (1 review written)
You can filter the results and its so simple and self-explanatory. It shows all the information about the price and if the additional taxes are included. Very quick to make a reservation! (read more)
★★★★★
“Effortless”
Written on: 22/05/2013
I've used this site on a number of occasions and have always found it very straightforward. (read more)
★★★★☆
“About the map”
Written on: 22/05/2013 by GeoffreyHall
I know the address I must get to for a business meeting and its Arondisement no. but that is all. It would helpful to have main landmarks shown on the map(s). This would be useful for people unfamiliar with the layout of Paris. Otherwise, the booking experience was good. (read more)
★★★★★
“This site is the best”
Written on: 22/05/2013 by peter-henry
I looked at all the recommended sites and chose Booking.com. It was straight forward, easy to use, explained in simple terms and was the best value. I will be using Booking .com again for any hotels I require across Europe. (read more)
★★★★★
“Facilities”
Written on: 22/05/2013 by brilliantsos (1 review written)
As a budget traveller it is always useful to know whether there are facilities for making your own meals. I realise that if something isn't mentioned it probably isn't there, BUT this is such an important item that it would be nice if you would state clearly either 'kitchen available' or 'no kitchen' or something like that. Otherwise your site and ease of booking is first rate! Will definitely use you again. Kind regards, Judy Kershaw (read more)
★★★★★
“Really easy and straightforward - recommended 100%”
Written on: 22/05/2013
Really easy and straightforward - recommended 100% (read more)
★★★★★
“very easy to follow even for someone as techno-thick...”
Written on: 22/05/2013
very easy to follow even for someone as techno-thick as me!!! (read more)
★☆☆☆☆
“Unable to book promptly”
Written on: 22/05/2013
Been trying to book a room since Friday 19th may and today Wednesday 22nd have not received confirmation because the system was not operational at the weekend without contacting the hotel which I cannot do directly! Not a good advert for you or the hotel! (read more)
Booking.comteam's Comment
Written on: 22/05/2013
Hi there.
I'm sorry to hear about this.
Could you send us the e-mail address you used in order to make the booking and a screenshot regarding the error you mention at customer.web@booking.com so I can check this for you?
Regards, Konstantina
Booking.com Team
Reply to this comment
Glenyskeat's Comment
Written on: 22/05/2013
Have just booked in - took about 2 minutes - great prompt service! Sorry you're experiencing problems but I'm impressed with my experience.
Reply to this comment
★★★★☆
“website is user friendly ”
Written on: 22/05/2013
The booking website is user friendly and the instructions easy to comprehend. I am very satisfied using them. (read more)
★★★★★
“Booking for Europe”
Written on: 22/05/2013
Have found your site user friendly and like the prices for the whole stay instead of a daily rate. Like being able to enter the number of people the room was for. Did look at other sites but found that feature lacking. Also had a question regarding a specific hotel's check out time and My Booking.com was prompt in answering me. Would definitly use again. (read more)
See next 10 reviews
Showing 41 - 50 of 8164 Reviews
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Booking.comteam's Comment
Written on: 23/05/2013
Hi there,
I am happy to hear that our customer service was able to assist with your query. Please note, the possibility to modify a reservation depends on the chosen policy of the room. In case you need further assistance you can send me an email to customer.web@booking.com and I will be happy to assist.
Regards, Andrej
Booking.com Team