Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10177
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Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★★★☆☆

“AMAZED BY THE OVER PRICE”

Written on: 24/08/2016 by dagnabit1956 (1 review written)

I booked 2 nights East coast 3star seaside hotel B and B type place for 2 adults and 1 x 7yrd old , total with breakfast through Booking.com £246.00 I spoke to the hotel owner who told me if I'd booked direct the same room for the 3 of us with breakfast would be just £160.00 , next time I will search and bypass all online booking sites . The easy way is usually the expensive way. Caveat emptor… Read Full Review

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★☆☆☆☆

“Does not protect customers”

Written on: 23/08/2016 by baconrl (1 review written)

I made a reservation with Booking.com for a Germany hotel in December. The reservation stated that it was fully cancelable until November 5 and that no money was was due until I checked in. The hotel charged my card for 10 euros TWICE!. I contacted Booking and after FIVE days they still had not resolved it. The hotel denied charging my card even though I sent the printouts to Booking.com. Booking.com told me that there was nothing thy could do as the hotel denied charging my card. I assumed… Read Full Review

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★☆☆☆☆

“customer care does not exist”

Written on: 23/08/2016 by Coffey110 (1 review written)

Just avoid using Booking.com. You can find better prices and deals by contacting the hotels or on different websites. No customer service (waiting time makes it impossible to contact them). Terrible service, unclear information, no communication… Read Full Review

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★☆☆☆☆

“$165.00 lost through booking.com”

Written on: 20/08/2016 by ElianSherwood (1 review written)

I booked a one-night stay through booking.com Due to family illness, I was not able to make the trip I had planned. Booking.com would not refund my booking.com price of $165. They referred me to the hotel I was booked at. The hotel would not refund my $165 because I didn't book directly through them; and told me to cancel through booking.com I will never use booking.com again - they do not have your back. $165 down the drain thanks to booking.com BEWARE ! … Read Full Review

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★★★★★

“Great service when help required.”

Written on: 19/08/2016 by Griff20 (1 review written)

We use Booking.com for most of our trips, we have never had any problems with any bookings we have made in the UK, Europe and worldwide. On our recent trip we were delayed at the airport for over 2 hours which meant we would be arriving at our destination past midnight, we were aware that the apartment staff would not be there so we called Booking.com direct when we were unable to contact the apartment staff. They were able to make contact for us and then transferred the call so that we could… Read Full Review

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★☆☆☆☆

“If I could give less than a star I would...”

Written on: 19/08/2016 by ThaliaPearson (1 review written)

I made my booking in July for a room in Paris in mid September. Now that my trip is getting closer, I was just checking the hotel's website for their address, and out of curiosity put in my date and found that my room is $100 cheaper than what I paid with booking.com (their website brings you directly to an Orbitz page for their hotel). I went to my email to see if I could make any changes to my reservation, and the email says it's non-refundable. Even though it's still a month ahead of time… Read Full Review

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★☆☆☆☆

“Booking.com is completely useless.”

Written on: 13/08/2016 by AviHingo (1 review written)

To give you a perspective, we live in Aberdeen and had gone to Edinburgh for a weekend and take my children to Zoo. Booking.com is a completely useless service. I made a booking through booking.com on 9th August 2016, I arrived at the hotel with my wife and 2 children aged 4years and 8 months respectively. When we arrived at the hotel the hotel staff said they don't have our booking. I showed them the booking confirmation received from booking.com, and they said they never received any booking… Read Full Review

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★☆☆☆☆

“Impossible to cancel FOR FREE.”

Written on: 12/08/2016 by Diana.Simetra (1 review written)

Twice now I've booked with Bookings.com and was charged for cancelling. They said it was the motel or hotel that charged and they had nothing to do with it. And yet, the motel and hotel each said they couldn't control the charge since it was done on Bookings.com. Don't waste the money or time… Read Full Review

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★★★★☆

“location was fantastic”

Written on: 11/08/2016 by Schaeferml144 (1 review written)

We stayed at this bed and breakfast, very convenient in location. The owner was very nice, helpful and our breakfast was great. The room was lovely and clean. The only negative thing we can say is that it is a shared bathroom, but on our visit only ourselves were staying over on the Friday evening so we had full use… Read Full Review

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★☆☆☆☆

“Inadequate notification of hotel cancelling booking”

Written on: 04/08/2016 by AlbertPearson (1 review written)

Booked accommodation a week in an advance (to visit my sick mum in hospital). Turned up to find the hotel had no rooms for us. Booking.com failed to make sure we were notified. We couldn't answer their two missed calls as were driving. They could have texted - no good sending an email as couldn't access them on the road. Easy to work out this might be the case only hours before the book-in time. (if these calls were anything like the third, received after the hotel rang them after we were… Read Full Review

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★★★★★

“Expert service. Unbeatable price.”

Written on: 04/08/2016 by EL.P. (1 review written)

I have travelled all over the world and gone to lots of hotels from the cheapest to the most expensive one. I was amazed by the charming room, the excellent WiFi, the comfortable bed, and the kindness and professionalism of the lady that runs the studios… Read Full Review

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★☆☆☆☆

“stole my money”

Written on: 02/08/2016 by michaelvhanley (1 review written)

was a mix up with dates which the hotel and they agreed and wouldn't help out problem 2 agents were helpful but others blagged and passed the excuse as a BIG company youd exoect more help might as well as them to take half my wage every week… Read Full Review

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★☆☆☆☆

“No response from Booking.com”

Written on: 30/07/2016 by Brown1980 (1 review written)

I made a reservation through Booking.com that needed to be changed. I contacted them through their website and was informed I had to contact the motel directly. I did so and the motel said they could do nothing and only Booking.com could make the change. I once again contacted Booking.com through the website and was told they would contact the motel. I later contacted the motel and was told they never had any email from Booking.com. This has gone back and forth several times and the emails… Read Full Review

Deanwalt-Laff's Response to Brown1980's Review

Written on: 02/08/2016

They were deceptive. I looked for a hotel that could accommodate 5 people. They advertised the Anaheim Majestic Hotel for 5 occupants. When we got to the hotel they told us it cost $14.00 to park our car and then told us it cost an additional $14.00 dollars day to have an additional bed for the 5 th person. That is unfair and deceptive. $28 per day more than advertised. What a rip off.

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★★★★☆

“ we stayed two weeks in mid May, this year. I cannot...”

Written on: 30/07/2016 by 27Whitaker (1 review written)

we stayed two weeks in mid May, this year. I cannot thank the owner highly enough for the hospitality and the food she had left for us. We found a supermarket nearby. The pizzeria at the corner of the road has amazing pizzas. The best we have ever eaten. I particularly liked the market that is held every Friday morning righy outside our door. The rooms were spacious and comfortable… Read Full Review

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★★★★★

“Easy site”

Written on: 28/07/2016 by irDodd247 (1 review written)

I found the site easy to navigate, huge choice, and very easy to book. looked at hotels, found a suitable one, and booked all within 12 minutes… Read Full Review

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★★★☆☆

“Review of Hotel Property”

Written on: 28/07/2016 by DulceSimmons1946 (1 review written)

Booking,com needs to review properties that it books. He helped us to exit this Property booked due to it's terrible condition. We just went to the Carmel Resort Inn in Carmel California and it is a disappointing dirty, bedbug, roach infested, smelly, poorly maintained, cobbled up plyboard construction with old bent, broken, fixtures and components. This property is in poor condition needing professional repairs and maintenance badly throughout. The Cottages have a lot of OSHA Recordable… Read Full Review

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★☆☆☆☆

“Booking.com Confirmation and Price Guarantee was as a Joke”

Written on: 25/07/2016 by teckno5060 (1 review written)

Booked a reservation April for Ramada Convention Center in Kentucky through Booking.com for 7/22/16 to 7/24/16 and received confirmation number. Upon arrival Was told no such confirmation number could be found, Ramada deak clerk was not interested in calling booking.com and the woman repeatedly stated how they have nothing but problems with booking.com She proceeded to provide the 2 rooms and type that I had requested in my original online booking with booking.com back in April 2016. The total… Read Full Review

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★☆☆☆☆

“Misleading prices”

Written on: 24/07/2016 by Callahanml1990 (1 review written)

I booked a hotel in New York (the same way I've booked numerous hotels in Europe and the UK) and was shown a price of £967. I booked instantly and confirmed this is the price for the hotel. I happened to check my credit card and I've been charged £1132. I contacted the hotel & booking.com and they said it's because the price didn't account for taxes at 15%, I said I had never been told the total price I would have to pay and they essentially said 'tough' and that I have to calculate this… Read Full Review

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★☆☆☆☆

“Can't cancel, can't phone”

Written on: 23/07/2016 by LD_2016 (1 review written)

They don't allow you to cancel a booking which is supposedly down to the hotel but having spoken to the hotel, this is not true. Currently waiting to speak to booking.com having tracked down the phone number but I have been waiting 20 minutes so far… Read Full Review

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★★☆☆☆

“Bait and Switch”

Written on: 23/07/2016 by Beck4321 (1 review written)

Terrible! They send you emails offing low rates in resorts, however, as soon as you click into the advertised property you get pop up messages stating that prices have increased. The then offer you a less appealing property for the advertised price It also happens with rooms and suites. The site actually misrepresented a certain property by name and photo. It happened to me and nearly spoiled an entire vacation due to poor accommodations. Fortunately, the resort came through and offered us… Read Full Review

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