Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
88.6% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
? Ask our helpful community of experts about this product or company
Booking.com - www.booking.com - Ask a question now

Media Gallery for Booking.com - www.booking.com

Booking.com - www.booking.com
Booking.com - www.booking.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“No clear Information on Booking. Second times on problems ”

Written on: 23/12/2014 by LeonGibbs (1 review written)

I am not agree with a service that promises of no charges after add your credit card information, and my charge is charged on full the same day of booking. IS NEVER CLEAR. Promess of no charges? is just a false statement. 2 times i was on Overdraft after i ready clearly that (there is not charges on front) I strongly recommend Xpedia or other services. I already pay my bookings, but i will fight my entire life agains this kind of fake services. NO HAPPY AT ALL. Also customer service reply… Read Full Review

Booking.comteam's Comment

Written on: 23/12/2014

Hello there,

I'm sorry to hear you feel this way. All of the hotel's deposit policies are listed and visible prior to completing the booking process under the "conditions" column. I would like to take a look into your reservation, can you please reply with your booking number for me to be able to do so?

Regards,
Lissa
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Awful customer service”

Written on: 22/12/2014 by cmorabito (1 review written)

In October 2014 I booked a hotel which offered free cancellation. A few days later we decided we wanted a hotel closer to our venue. I booked this new hotel through booking.com and cancelled the first hotel booked. I did not receive any emails from booking.com re my cancellation. Leading up to our stay at the "closer" hotel, I received several emails to let me know what sights I could enjoy, reminding me of checking in times etc. The day after our stay, I received a No Show email from… Read Full Review

Booking.comteam's Response to cmorabito's Review

Written on: 23/12/2014

Hello,

Once a reservation is cancelled an automatic cancellation email is sent to all guests, just as when a reservation is confirmed a confirmation email is sent. I would like to see if there is anything I can do for you, could you please reply with your booking number?

Regards,
Lissa
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Nice and good site”

Written on: 22/12/2014 by O'Neill313 (1 review written)

It is good and fast applicatiom and easy to use. We make many reservation from this site and it make thing easy. They have also nice App for smartphone and let you know about speciall offers. I think they do nice job. I recommend this web site for my friends… Read Full Review

Report this review
★☆☆☆☆

“Absolutely awful customer service, never book via them...”

Written on: 22/12/2014 by GageGriffith399 (1 review written)

I booked an hotel in Vietnam via booking.com, my money has been stolen from the hotel and I wanted to check out early as I felt hotel was unsafe. The hotel did not accept an early check out and ignored completely the accident and all of what they were looking for is full charge for another 5 nights. I then contacted booking.com via emails and phone and they again ignored the stolen incident and said it's up to the hotel to accept early check out, to conclude booking.com was useless. I will… Read Full Review

Booking.comteam's Comment

Written on: 22/12/2014

Hello,

I am sorry to hear about what has happened during your stay, and also that you feel this way about Booking.com. Please understand that in these type of cases Booking.com cannot do much, as it is such a sensitive topic it should of been discussed with the local authorities at the time it happened. Please let me know if there is anything else you need assistance with.

Regards,
Lissa
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Don't use booking.com”

Written on: 20/12/2014 by noyfbr (1 review written)

I made a reservation at Hotel Cervantino using booking.com. When I arrived at the hotel, the receptionist had my reservation but claimed there was no record of my payment. The hotel also claimed that their credit card machine was not working. They required that I pay in cash. Since I had just arrived in Mexico, I did not have enough pesos with me. They sent me out on foot to find an atm machine. Once I paid for the room in cash and got to my room, I found the hotel had already charged my debit… Read Full Review

Booking.comteam's Response to noyfbr's Review

Written on: 21/12/2014

Hi there,

I'm sorry to learn that Hotel Cervantino charged you incorrectly. Could you please provide your reservation number? I'd like to investigate this matter for you.

Regards, Tal
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Dissapointing, Embarassing experiance”

Written on: 20/12/2014 by London1st2014 (1 review written)

This was the first time i had used booking.com. I booked a night away in London with my girlfriend for a short christmas break, we booked this through booking.com two months previous. We made the 3 hour journey down from the west midlands only to find on arrival that booking.com had cancelled our booking with the hotel due to our card being refused. This would not of been a problem if booking.com had communicated with myself and notified me of this problem! Instead myself and my girlfriend were… Read Full Review

Booking.comteam's Response to London1st2014's Review

Written on: 21/12/2014

Hi there,

Please accept my apologies for any inconvenience caused. Kindly note, Booking.com does not charge or neither authorize your credit card at any time. The property is solely responsible to charge you based on the agreed conditions. If the hotel cannot process the payment, they alert it via our shred system. This will result an automated e-mail sent to you to alert accordingly.
I'd like to check this matter for you. May I have your reservation number?

Regards, Tal
Booking.com Customer Service Team

Reply to this comment

London1St2014's reply to Booking.comteam's Comment

Written on: 21/12/2014

Hi Tal,

Thank you for your reply,

Unfortunately I think there may be some miss communication between booking.com and the hotels you work along side, because the hotel I had reservations with told me they themselves do not take a direct payment from customers and that it would of been taken by yourselves at booking.com? Either way this lack of communication between yourselves and the hotels you work with is not my problem to resolve. Regarding this email that was sent to me, as I explained to both your operators during my lengthy conversation with them on the phone I have not received any emails from either booking.com or the hotel in question. I might add that one of the operators i spoke with said he had sent me another email confirming everything we had discussed, but again no such email was received by myself. In respect of the refused payment, as I said to the operator in a situation such as a refused payment a simple email does not suffice! Booking.com had multiple ways of contacting me, a simple phone call to advise me of this issue would of resolved this in seconds! Instead I have been left out of pocket, disappointed and completely unsatisfied with what was supposed to be a relaxing few days away with my girlfriend.

Please see below details of my reservation,

Booking number: 656.459.169
PIN Code: 3829

Kind regards.

Reply to this comment

Booking.comteam's reply to London1St2014's Comment

Written on: 22/12/2014

Hi there,

The hotel's sign a contract where everything is outlined and they know they have to charge. The information you received at the reception was not correct. However I checked in the system and you received 2 emails before the date you were supposed to check in. As you booked online, any alerts were also sent online; per email. I'm sorry for the inconvenience, I have sent you an email and if you have any questions, please reply to it.

Regards, Mac
Booking.com Customer Service Team

Reply to this comment

Booking.comteam's reply to London1St2014's Comment

Written on: 22/12/2014

Hi there,

The hotel's sign a contract where everything is outlined and they know they have to charge. The information you received at the reception was not correct. However I checked in the system and you received 2 emails before the date you were supposed to check in. As you booked online, any alerts were also sent online; per email. I'm sorry for the inconvenience, I have sent you an email and if you have any questions, please reply to it.

Regards, Mac
Booking.com Customer Service Team

Reply to this comment

London1St2014's reply to Booking.comteam's Comment

Written on: 22/12/2014

Mac,

To be honest I feel like your not wanting to take responsibility for what has happened, the hotel was brilliant I cannot fault the service I received from them, they bent over backwards to help me anyway they could but booking.com on the other hand has just given me excuse after excuse and your not even listening to me, as I said in my previous comment I am not receiving any of your emails so I do not understand why you are still trying to contact me vie email?. I feel I am just going round in circles with this I was confident that booking.com would easily be able to resolve this issue for me but have done the complete opposite and made the whole situation a whole lot worse, after reading other reviews on this site i see i am not the only customer that has had problem payments whilst using booking.com and if there is nothing more booking.com can do for me then there is no point in continuing with these comments.

Regards.

Reply to this comment
Report this review Read 5 Comments
★★★★★

“review on western lodge”

Written on: 19/12/2014 by Bentleyti24 (1 review written)

this hotel is very nice. front desk manager is also kindly helpful,knowelgable. rooms are neat and clean. please visit this hotel . prices are also reasonable. this western lodge is better place to stay and enjoy… Read Full Review

Report this review
★★☆☆☆

“facilities and condition”

Written on: 18/12/2014 by diMcKinnon460 (1 review written)

Facilities in hotel not enough dont have mineral water,drink not enough exmaple coffe and the cormferter is dirty… Read Full Review

Booking.comteam's Comment

Written on: 18/12/2014

Hello,

I'm sorry to hear you were disappointed in your recent hotel stay. If you made a reservation through Booking.com you will have the opportunity to leave a guest review after your departure. If you have any concerns with your service from Booking.com, please provide your booking number and I'll contact you to obtain more information.

Regards, Kelly
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Incredible!”

Written on: 17/12/2014 by sarahparker222 (2 reviews written)

I recommend this website. You have not to pay before entry to hotel. It is a nice way to book accommodation and good prices!!!… Read Full Review

Report this review
★★☆☆☆

“Seems flexible, but not if you cancel”

Written on: 16/12/2014 by manamanah88 (4 reviews written)

I booked a lot of our upcoming honeymoon stays through booking.com because a lot of the accommodation can be either cancelled or amended up to 24 hours before your stay, which promises flexibility. However, I have since tried to cancel a stay that I booked at Champneys Forest Mere (I decided to book direct with them on their website instead) but was a) charged for my booking.com reservation, when I didn't realise the payment was going to be taken in advance, and b) have not been refunded since… Read Full Review

Booking.comteam's Response to manamanah88's Review

Written on: 16/12/2014

Hello,

Though many properties on Booking.com offer free cancellation, not all do. If you booked a non-refundable option you are charged in advance, and if you cancel, the accommodation will not refund. I'd like to look into this, so I would appreciate if you would provide your booking number.

Thanks, Kelly
Booking.com Customer Service Team

Reply to this comment

Manamanah88's reply to Booking.comteam's Comment

Written on: 17/12/2014

I specifically chose to book this accommodation because it offered free cancellation. I am not saying that I had trouble cancelling, it just took 2 weeks to get the refund sorted. I have now been informed that this is being issued today.

Reply to this comment

Booking.comteam's reply to Manamanah88's Comment

Written on: 18/12/2014

Hello,

Thanks for your reply. I'm sorry there has been a delay in having your refund issued. If you have any questions or concerns, Booking.com customer service is available 24 hours a day, 7 days a week to help.

Regards, Kelly
Booking.com Customer Service Team

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Worst experience ever”

Written on: 10/12/2014 by McKenna245 (1 review written)

Worst experience ever, this is the first time I use this website, and it tells me my booking can not be cancelled. I was not aware of that at all!… Read Full Review

Booking.comteam's Comment

Written on: 10/12/2014

Hi there,

I'm sorry to hear you feel this way and would like to take a look at your reservation. Did you perhaps book a non refundable offer? Once I have your booking number I can assist you.

Regards, Mac
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Do not use this company.”

Written on: 08/12/2014 by MarkAEvans (1 review written)

We booked a hotel and cancelled in the prescribed period. Then we spent eight weeks chasing the refund. They gave us wrong information, told us half truths and passed us from one person to another. Six phone calls and we still do not have our money. This business is not one I would deal with at all. They lie and do not fulfil commitments… Read Full Review

Booking.comteam's Response to MarkAEvans's Review

Written on: 08/12/2014

Hello,

I am sorry to hear the hotel has not yet refunded you. Please post your booking number so I can check into this for you.

Regards, Andrea
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“neat and clean room ”

Written on: 08/12/2014

it was so grate to stay with this hotel room were clean and well manage they can help you for the best deal always even taxi or so they pick us from train staction with good pries room in so clean as its new hotel and near all the bazar is so cheep for shopping i would love to stay here again for sure thanks again hotel vinatgeinn for your warm welcome marcoelln… Read Full Review

Report this review
★★★★★

“After noticing I had been over charged by a hotel, I...”

Written on: 07/12/2014 by ucMacLean494 (1 review written)

After noticing I had been over charged by a hotel, I was really impressed with booking.com's customer service. They resolved this matter within 3 days and informed me of any updates about my situation to which I highly thank and appreciate. If the service continues to be this fantastic, I would recommend this site… Read Full Review

Report this review
★★★★★

“Absolutely Amazing”

Written on: 05/12/2014 by DeeganCollins229 (1 review written)

From check in to check out very pleasant experience... Was checked in who went over and beyond to make everything very pleasant..breakfast was very good.. Very close to town and many restaurants... Neat town.. Very pretty fall weekend! Would defs recommend!… Read Full Review

Report this review
★☆☆☆☆

“Credit cards are sent to the hotel witin CVV by fax”

Written on: 03/12/2014 by jsCarlson226 (1 review written)

Booking.com sends all the credit card information to the hotel by fax... with all the details CVV etc.. I don't feel safe sharing my credit card number with the hotel, that normally prints and keeps it in their arquive... … Read Full Review

Booking.comteam's Comment

Written on: 03/12/2014

Hello,

I would like to further discuss this with you. Could you please provide me your booking reservation number?

Yours truly,
Brian
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“ couple visiting family”

Written on: 03/12/2014 by JohanReyes57 (1 review written)

Excellent accommodation, just returned home from 3 nights, wish we could stayed longer, the host went out of way to make as welcome, even the dogs made as welcome, nothing was to much trouble in helping as, the breakfast like everyone is saying was great, the room was good, the shower was the best that we have encountered anywhere that we have stayed at and we have been around the world. Overall first class and defently will be coming back. PS Real milk in flask in room (nice touch)… Read Full Review

Report this review
★★☆☆☆

“Mansion for Backpackers”

Written on: 30/11/2014 by jhMcClellan334 (1 review written)

The room was not cleaned properly, hairs on the floor, threadbare towels, tv covered with dirty marks top was full of dust (had to clean it myself). Bathroom - well mould between tiles around floor and behind door which is easily cleaned with bleach, cracked tiles. The toilet seat had brown marks on which did not come off after I cleaned it. The throws were old and grubby looking - requested a single sheet instead (which had holes in). The management did try and correct the mould and sheets… Read Full Review

Booking.comteam's Comment

Written on: 01/12/2014

Hello there,

I'm sorry to hear about your bad experience during your stay at this specific property. I would like to follow up regarding what happened. Can you reply with your booking number please?

Thanks in advance,
Lissa
Booking.com Customer Service Team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“3 days after booking confirmed - an email to say it...”

Written on: 26/11/2014 by dennis.mccallum.1253 (3 reviews written)

We booked a hotel in Piraeus and received an email to say that it was confirmed. The day before we were due to leave on our travels we received an email to say that there was a problem with our credit card. There wasn't and it was a debit card anyway. Not wishing to use their email links to resubmit info especially since the email was a a "Do not reply" type we phoned the hotel ourselves. We were booked no problem but there had been problems recently with booking.com and debit cards - not… Read Full Review

Dennis.mccallum.1253's Response to dennis.mccallum.1253's Review

Written on: 28/11/2014

Booking.com came back to me to investigate. It looks like the problem lay with the hotel - as this is Greece I do not doubt it!
I will now give them 4 stars, not 5 as the email from them looked very much like a cancellation - something that they should stress perhaps?

Reply to this comment

Booking.comteam's reply to Dennis.mccallum.1253's Comment

Written on: 28/11/2014

Hi Dennis,

I'm glad we were able to get clarification from the hotel. But I am sorry for any confusion or disappointment caused. I hope you enjoy your stay!

Regards, Kelly
Booking.com Customer Service Team

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“3 days after booking confirmed - an email to say it...”

Written on: 26/11/2014 by dennis.mccallum.1253 (3 reviews written)

We booked a hotel in Piraeus and received an email to say that it was confirmed. The day before we were due to leave on our travels we received an email to say that there was a problem with our credit card. There wasn't and it was a debit card anyway. Not wishing to use their email links to resubmit info especially since the email was a a "Do not reply" type we phoned the hotel ourselves. We were booked no problem but there had been problems recently with booking.com and debit cards - not… Read Full Review

Booking.comteam's Response to dennis.mccallum.1253's Review

Written on: 26/11/2014

Hello Dennis,

I'm sorry to hear about this. I would like to investigate this. Could you please provide me your reservation number?

Yours truly,
Brian
Booking.com Customer Service Team

Reply to this comment

Dennis.mccallum.1253's reply to Booking.comteam's Comment

Written on: 26/11/2014

809856914 was the number.

Reply to this comment

Booking.comteam's reply to Dennis.mccallum.1253's Comment

Written on: 27/11/2014

Thank you for the booking number Dennis. I will contact you via email for further clarification on this case.

Regards,
Lissa
Booking.com Customer Service Team

Reply to this comment
Report this review Read 3 Comments
overview