Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
89% of users recommend this

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Latest Reviews

★☆☆☆☆

“3 days after booking confirmed - an email to say it...”

Written on: 26/11/2014 by dennis.mccallum.1253 (3 reviews written)

We booked a hotel in Piraeus and received an email to say that it was confirmed. The day before we were due to leave on our travels we received an email to say that there was a problem with our credit card. There wasn't and it was a debit card anyway. Not wishing to use their email links to resubmit info especially since the email was a a "Do not reply" type we phoned the hotel ourselves. We were booked no problem but there had been problems recently with booking.com and debit cards - not… Read Full Review

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★☆☆☆☆

“3 days after booking confirmed - an email to say it...”

Written on: 26/11/2014 by dennis.mccallum.1253 (3 reviews written)

We booked a hotel in Piraeus and received an email to say that it was confirmed. The day before we were due to leave on our travels we received an email to say that there was a problem with our credit card. There wasn't and it was a debit card anyway. Not wishing to use their email links to resubmit info especially since the email was a a "Do not reply" type we phoned the hotel ourselves. We were booked no problem but there had been problems recently with booking.com and debit cards - not… Read Full Review

Booking.comteam's Response to dennis.mccallum.1253's Review

Written on: 26/11/2014

Hello Dennis,

I'm sorry to hear about this. I would like to investigate this. Could you please provide me your reservation number?

Yours truly,
Brian
Booking.com Customer Service Team

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Dennis.mccallum.1253's reply to Booking.comteam's Comment

Written on: 26/11/2014

809856914 was the number.

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Booking.comteam's reply to Dennis.mccallum.1253's Comment

Written on: 27/11/2014

Thank you for the booking number Dennis. I will contact you via email for further clarification on this case.

Regards,
Lissa
Booking.com Customer Service Team

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★★☆☆☆

“hotel gone bad”

Written on: 25/11/2014

On a recent break to the Radisson Blu hotel in Athlone, which my Wife and I were looking forward to, we were bitterly disappointed with our stay. On arrival we noticed the car park was full which would let you believe that the Hotel was thriving but on entering the reception area we were met with hoards of kids running riot as there was an Irish dancing competition on. We were not impressed with what we saw, we booked in and proceeded to our room, we requested a cot for our 1 year old daughter… Read Full Review

Booking.comteam's Comment

Written on: 25/11/2014

Hello,

I'm sorry to hear of your disappointment with your stay at the Radisson. When you make a reservation through Booking.com you have the opportunity to review the hotel after your stay. Your review will be published for prospective guests to see. If there is anything I can do, please provide your booking number and I'll contact you for more information.

Regards, Kelly
Booking.com Customer Service Team

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★★★★☆

“caseys beach ho;iday park”

Written on: 23/11/2014 by demons (1 review written)

Stayed at Caseys Beach Holiday Park with my family recently in on of there lovely villas .found this park to be very friendly ,very family orientated , the villas are very comfortable perfect for families . the pool and play area was great for our children and with a beautiful beach with direct access .this was a fantastic venue . would highly recommend… Read Full Review

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★★★★★

“nice place for stay”

Written on: 23/11/2014 by 269Schultz (1 review written)

I stayed this hotel 2 weeks ago and find good place for stay.Breakfast is good… Read Full Review

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★★★★★

“THE PLACE TO BE”

Written on: 21/11/2014 by janhynes (1 review written)

Amazing apartment right in the centre of town and on the doorstep of Merchant City. Beautiful apartment that had absolutely everything you could ever need from fresh coffee making machine to tweezers. Beautifully laidout with quality furniture and finishings. Very quiet surroundings got a great nights sleep, again quality bed and bedding. Would certainly thoroughly recommend it and will definately be back. Loved it, wished we could have stayed longer, didnt want to go. The owners did… Read Full Review

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★★★★★

“Excellent Helpful Friendly”

Written on: 19/11/2014 by Watsontw255 (1 review written)

The Dar Yanis Riad in Rabat was an excellent friendly and comfortable place to stay. Hadam did everything possible to make our stay so nice. He even made us welcome on our return to Rabat with the traditional Mint Tea and biscuits and even helped us with our bags to the taxi. I would thoroughly recommend this Riad and the wonderful Moroccan hospitality. Thank you Hadam… Read Full Review

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★★★★★

“Always the best!”

Written on: 19/11/2014 by Vicky_car (1 review written)

I've been using your website for many years now. Always great deals (especially Secret email deals :) and very convenient filters. I was able to book my favorite hotel with a decent discount, and it was for a last-minute trip. It was a good really good deal for the money paid in the central location of Rome… Read Full Review

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★★★★☆

“PROBLEM PROFESSIONALLY RESOLVED”

Written on: 19/11/2014

The Hotel G.NA (formerly Rome Romantica) in Rome took my payment twice for my stay when i checked out. I contacted booking on my return they were prompt and understood my lack of confidence in the Hotel sorting it. Sent my bank statement and Booking refunded my money direct within 7 days. The problem was not of their making but they resolved it swiftly andefficiently … Read Full Review

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★☆☆☆☆

“CHARGED FOR ROOM "FREE CANCELLATION"”

Written on: 18/11/2014

On 20 of october I booked a room in hotel Mirabeau-Bellagio Como Lake for date 21.06.-23.06.2015.The room was with free canellation option untill june 2015.In the beginning of this month I noticed that credit card was charged for all the price.Untill than I send several e-mails to customer care service,I also called ihe owner of the hotel by phone and he said to me that he recharged my money to booking so they should refund me.Customer relation service don'T REPLY TO ME ANY MORE… Read Full Review

Booking.comteam's Comment

Written on: 19/11/2014

Hello,

I'm sorry to hear of this situation. I'd like to look into this, to see if I can assist. I'd appreciate if you could provide your booking number so I can locate your reservation.

Regards, Kelly
Booking.com Customer Service Team

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Zaklina's Comment

Written on: 20/11/2014

booking number 198415742 thk

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Booking.comteam's Comment

Written on: 21/11/2014

Hello Zaklina,

Thank you for providing your booking number. I have checked your reservation and it appears that a Customer Relations agent from Booking.com has contacted you about your refund. Please check your email and if you require further assistance please let me know.

Yours truly, Brian
Booking.com Customer Service Team

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Zaklina's Comment

Written on: 21/11/2014

Dear sirs,

I am very grateful for everything you done for me!
Yes ,finally yesterday I got confitmation about refunding my money, and today e-mal with secure code for my card.
You give me hope to continue belive in booking com.as company whom I can trust and recommend in the future!
Thank you for this!

Zaklina

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★☆☆☆☆

“dont use booking”

Written on: 18/11/2014

we first used the website in september, had no problems but when using them two months later we've had numerous problems. We made the booking but received a number of messages saying there's a problem with the booking. After confirming the booking we received another message saying there was a problem. We contacted the bank and the hotel both saying there wasn't a problem. Although two days later we got another message from booking.com saying the hotel cancelled the booking, I called the… Read Full Review

Booking.comteam's Comment

Written on: 18/11/2014

Hello,

I am sorry to hear about the trouble you have had. As payment is taken by the hotel, they are the party who informs you if there is any problem with your payment method via Booking.com. We are on top of this phishing activity and have assigned a dedicated group to investigate this. At the same time we have involved external authorities as well to help us with what we think is a criminal activity aimed at hotels and customers. Please post your booking number if you require assistance.

Regards, Andrea
Booking.com Customer Service Team

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Dennis.mccallum.1253's Comment

Written on: 27/11/2014

This customer is not the only one - me too - essentially your service is unreliable until you sort this out - full stop.

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★☆☆☆☆

“Charged for cancellation. Booking.com NO HELP...”

Written on: 16/11/2014 by 324Ogle (1 review written)

HORRIBLE manager. I cancelled my room and he still charged me. I gave plenty of notice and followed all of the hotel requirements only to still be charged. That is TERRIBLE customer service. Driftwood Inn Lake City, FL… Read Full Review

Booking.comteam's Comment

Written on: 17/11/2014

Hello,

I'm sorry to hear about your bad experience. Cancellation policies are visible on Booking.com prior to completing the booking process as well as on confirmation emails once the property is reserved. As these are the hotel's policies, and not Booking.com's it is up to them if to waive penalties or not.
Please let me know if I can assist with anything else.

Regards,
Lissa
Booking.com Customer Service Team

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★★★★☆

“Great Service!”

Written on: 13/11/2014 by Annabeth2305 (1 review written)

I booked a hotel in NY through booking and although I had an issue the response was great. The prices seem to fluctuate a lot, thus why I gave it 4 stars only, but when I saw the total reservation cost had gone down by over $100 from one day to the next I called customer service and they made the change right away so have the reservation at the lower price. They are true to their price match guarantee… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 12/11/2014 by Schultz47 (1 review written)

My daughter booked an apt for her and friends then cancelled it within 24hrs she used my credit card with my consent since then its been a nitemare trying to get a refund the apts say that they never took the money from my card but they took it the next day booking.com have asked for proof which i sent them and then more proof which once again they got still nothing when you call they either put you on hold or cut you off no one seems to take ownership of this mess the money has been out of my… Read Full Review

Booking.comteam's Comment

Written on: 14/11/2014

Hello,

I'm sorry to hear about this and would like to assist you. Could you please provide me your reservation number so I can investigate?

Yours truly,
Brian
Booking.com Customer Service Team

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Booking.comteam's Comment

Written on: 14/11/2014

Hello,

I am sorry to hear this and I would like to check on your refund for you with the hotel. Can you please reply with your booking number or email it to us referencing this post.

Regards, Andrea
Booking.com Customer Service Team

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★★★★★

“Long time user”

Written on: 09/11/2014 by daveoh4441 (1 review written)

I have hollidayed via Booking since 2007 and have probably booked 30 or so places. All have been fantastic with no hitches. I check the reviews carefully and cross reference, never take anything under an 8 review and have never been dissapointed. … Read Full Review

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★☆☆☆☆

“Zermatt Schlosshotel reservation”

Written on: 08/11/2014 by jkmertz (1 review written)

I originally booked a room at the Schlosshotel in Zermatt Switzerland. We were going there to board the Glacier Express - which was one of the main attractions in our visit to Switzerland. However, when we went to make our Glacier Express reservation, we found out the the train would be in service (due to maintenance) when we planned to be in Switzerland. (In fact, we only found out through our travel agent, who contacted Swiss Rail who had to research availability. The website was still… Read Full Review

Booking.comteam's Response to jkmertz's Review

Written on: 10/11/2014

Hello,

I am sorry to hear this. I wish to investigate this further, please provide your booking number and I will look into this.

Regards,
Jamie
Customer Service Team

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★☆☆☆☆

“Booking.com Are Duplicitous”

Written on: 08/11/2014 by BrandenCarney112 (1 review written)

I booked a hotel with Booking to India and provided Booking with my credit card details to secure the booking. Only later was I asked to wire the deposit to the hotel via my bank which incurred a £25 charge for doing so. When I pay the additional amount in 15 days or so, I will again be charged another £25 charge. These are hidden charges and are purely in the interests of the hotels, not the traveller. I frequesntly use Hotel and find their service much better - and I can earn free nights… Read Full Review

Booking.comteam's Comment

Written on: 10/11/2014

Hello,

I am sorry to hear this. I would like to investigate your case and see how I can help you. Can you please reply with your booking number and I will look into this.

Regards,
Jamie
Customer Service Team

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★☆☆☆☆

“Penalized for Technical Glitch in Booking”

Written on: 07/11/2014 by BrooksFamily50 (1 review written)

On 10/8, I tried to book accommodation in Montreal, for the nights 10/10, 10/11 and 10/12, through Bookings at “Sunset Suites”. It was the final suite left but after I put in my credit card details, it stated the suite was no longer available. Later on the same day, I booked a different accommodation “Residences Bharat Bhavan” through Bookings. My booking went through (for Bharat Bhavan) and I received a confirmation to my email address. Upon my return from Montreal, I noticed a charge… Read Full Review

Booking.comteam's Response to BrooksFamily50's Review

Written on: 10/11/2014

Hello,

I am sorry to read about this. I would like to investigate your case and see how I can help you. Can you please reply with your booking number?

Regards,
Jamie
Customer Service Team

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Brooksfamily50's reply to Booking.comteam's Comment

Written on: 11/11/2014

863415578 is the booking number.

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Booking.comteam's reply to Brooksfamily50's Comment

Written on: 12/11/2014

Hi,

Thanks for your reply. I'll look into this and contact you soon by phone or e-mail.

Regards, Kelly
Customer Service Team

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★★★★★

“WELL, JUST PERFECT ”

Written on: 07/11/2014 by 321Elliott (1 review written)

PERFECT,PERFECT! clean and comfortable fantastic view food is amazing truly the best hotels in Geenland… Read Full Review

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★★★★★

“Great location, staff, hotel and breakfast”

Written on: 07/11/2014 by Aniyaz127 (1 review written)

We loved this hotel. It is located close to the tram which is easy to use Easy walking distance to Blue Mosque etc and to the train station. Very safe interesting area, lots of eateries and small shops. Staff were so, so helpful with any query. Hotel breakfast was amazing. Rooms were lovely, clean and comfortable. We are going back to Istanbul next year and will stay here again without hesitation. It's nice to know we can go back there and will be looked after. Nothing was too much trouble… Read Full Review

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