Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“HORRIBLE”

Written on: 17/10/2017 by ReeseMcDermott105 (1 review written)

WE BOOKED A ROOM IN MEMPHIS,TN FOR THE WEEKEND TO GO AND RELAX. WHEN WE GOT TO THE HOTEL WE WERE TOLD THAT OUR ROOM WAS NOT BOOKED AND THE HOTEL WAS SOLD OUT OF ROOMS. LUCKILY THE LADIES AT THE FRONT DESK CALLED AROUND TO DIFFERENT HOTELS TO FIND US A VACANCY WHICH I THINK WAS AWESOME. WE DROVE 5 HOURS TO MEMPHIS ONLY TO BE LET DOWN BY BOOKING.COM. I STAYED ON HOLD FOR 42 MINUTES TRYING TO REACH A CSR WITH NO LUCK THIS SUCKED… Read Full Review

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★★★★★

“absolutley superb what a find”

Written on: 16/10/2017 by ann919oliverbtinternet.com (1 review written)

We stayed at La Terrazza Sul Porto for three nights last week and could not fault the personal service or accommodation it was superb. Shewas an excellent hostess and even took us to the station twice to ensure we got tickets for our visits to Portofino and Cinque Terre . The view from the terrace was amazing across the port where cruise ships dock the walk to the center of Genoa took twenty minutes an excellent location. I have coelliac disease and she provided gluten free bread and cakes a… Read Full Review

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★★★★★

“Fantastic stay”

Written on: 14/10/2017 by Preduke (1 review written)

We stayed at this cute little motel last night right in the middle of Bargara. Close to all the cafes. Room was very clean and comfortable. The owner was so nice and helpful and we were sorry to see her get abused by this awful woman this morning who was caught stealing some face washers. I hope she doesn't run into too many guests like that. … Read Full Review

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★☆☆☆☆

“Fee taken without prior notice”

Written on: 13/10/2017 by daved52 (1 review written)

I booked an apartment in Turin. It said no cancellation fee but when I booked I was charged 93 Euro (30% of the total)immediately in case I cancel. I contacted Booking.com and they said its stated in the cancellation terms and conditions but it isn't. This is a very deceitful practice. The fee should only be taken if the customer cancels outside the cancellation period and if its going to be taken it should be stated clearly. … Read Full Review

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★☆☆☆☆

“unreliable, unfriendly, liars”

Written on: 10/10/2017 by Piroccola (1 review written)

We booked, paid and were confirmed the booking. One hour before arriving we called to advise of our arrival. We were told the booking was for the next day I advised that we had a confirmed date and the transaction passed on our credit card. He didn't want to know anything, he said the room was booked and we had no chance of staying there that night. We were left stranded at the last minute and scrounging for a place to stay. Very unreliable, curt and unpleasant… Read Full Review

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★☆☆☆☆

“Very bad service ”

Written on: 07/10/2017 by JasminRoss1952 (1 review written)

reception service is very poor and rude hotel manohar we booked room for three days booking was done in my name, I produced my ID during booking than he demanded my wife's ID, unfortunately she lost her wallet during journey some where, since it was sunday we couldn't get duplicat from our office I begged him that I will produce it very next day, since I came with family , wife & a kid still he did't obey we where thrown out shame on there service … Read Full Review

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★☆☆☆☆

“Home Stay as Hotel”

Written on: 05/10/2017

I had booked Tanni Jubbar Heights In Kotgarh from 29 Sep to 01 Oct through Booking.com. To my horror I found it was a bare minimum Home Stay with limited facilities. Booking .com sight did not mention this as a home stay. I found that there are much better Home stays in the vicinity at far more competitive rates… Read Full Review

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★★★★★

“SIMPLE, EFFICIENT, ACCURATE BOOKING SITE”

Written on: 04/10/2017 by KristinHampton317 (1 review written)

I ALWAYS USE BOOKING.COM TO BOOK HOTELS BOTH IN THE UK AND ABROAD. IT SIMPLY IS UNBEATABLE. I LIKE THE SPEEDY, SIMPLISTIC, EFFICIENT SYSTEM… Read Full Review

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★★★★★

“Review of B&B Sorrento Center Suite, Sorrento, Italy”

Written on: 03/10/2017 by KerryKuzma1 (1 review written)

My stay at B&B Sorrento Center Suite was fabulous. First of all, I requested an early check-in and this was no problem. The staff was so accommodating from start to finish. They took extra care to make certain that I was totally comfortable in the space. I loved that I felt totally safe in the area and in the Suite. The location couldn't be better-a short walk from the Sorrento train station, and in the center of town right off the main square. The Suite and the bathroom were spotless, and the… Read Full Review

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★☆☆☆☆

“Unsafe filthy Akara apartment in Colombo,Srilanka”

Written on: 03/10/2017

We booked an luxury apartment with Akara apartment through Booking.com in Colombo Sri Lanka. When we arrived we were faced with a dirty apartment with gaping holes in the shower trays, no air condition and shabby furniture. Swimming pool and gym closed and unavailable. The agent and booking.com not helpful. Although we did not part with any money or cancellation fee had to find accommodation at the eleventh hour. 4/9/17… Read Full Review

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★★★★★

“Wonderful Domus Maria”

Written on: 03/10/2017 by MarleyMcGuire320 (1 review written)

The Domus Maria is located in a completely remodeled monistery in Old Towne. It is in a convenient location which makes walking to the sites of Vilnius a possibility. The staff at the front desk is always friendly and helpful. They are surprisingly knowledgeable about Vilnius. Today I needed to find a pharmacy and the young lady at the desk knew right where to send me. I like the breakfast room which is complete with vaulted ceiling and paneled walls reminiscent of the dining hall of a… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 02/10/2017 by JordonGillespie (1 review written)

My family booked 3 rooms using Booking.com and it was a joke. I called the hotel to confirm reservation and they only had one room reserved. They didn't even have 3 room available for that day… Read Full Review

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★☆☆☆☆

“they do not like to give refunds!”

Written on: 01/10/2017 by 131Schmitt (1 review written)

This is a waist of time, you are better off going directly to the hotel or AAA. if you stay at an hotel that smelled liked urine and you have complained with the actual owner of hotel, and owner approves your refund, booking.com will have you wait a month to process your refund, they will ask for proof of statement and credit card, and supposedly they have to make sure the owner is ok with the refund (when owner specifically agreed in refunding you). How inconvenient this is to the consumer… Read Full Review

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★☆☆☆☆

“Luv Aprts Huddersfield. Terrible accommodattions”

Written on: 26/09/2017

We booked Lux Apts in Huddersfield UK. The accommodations where horrible and dirty. We did not spend one night there. It was that bad. We contacted booking .com to complain. They told us we have to complain to the owner and tried to wash there hands of it. We told them that they have some responsibility because if the accommodations where not advertised on their site we would have not known about the accommodations. The accommodations cost $900.00. We contacted the property and they… Read Full Review

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★☆☆☆☆

“Failed to match price . ”

Written on: 16/09/2017 by Kalopethi (1 review written)

I booked 3 nights a room with them then found it cheaper through TripAdvisor .when I called I was told to send email to them with proof , so I did . Now they are saying I have to send more details , all in all they do not deliver what they promise about price matching guarantees and I will never book with them again… Read Full Review

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★☆☆☆☆

“Always check with the hotel the room booked is what...”

Written on: 16/09/2017

We booked one night at Tampa as we were visiting Busch Garden through Booking.com. We booked two king quadruple rooms. On arrival we were given two rooms but only one double bed in each room. When we queried at reception we were told that we'd never have these rooms booked, and that if we use sites like Booking.com we should always check with the hotel on the booking, as Booking.com just take whatever the hotel has available regardless if it relates to what the customer wanted. We thought the… Read Full Review

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★☆☆☆☆

“I am Exceedingly disappointed!”

Written on: 13/09/2017 by mtlsjenk (1 review written)

I had booked a Club Quarters room in Houston through booking.com to attend a ballet performance for early September. Hurricane Harvey hit. The performance was canceled. United airlines was gracious enough to reschedule my flight without fees even though it was a nonrefundable ticket. I asked the same of Club Quarters in Houston and was not even spoken to politely, just adamantly stating it was a nonrefundable reservation. I was only asking to change the date as I have rescheduled my trip… Read Full Review

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★★★★☆

“better than expected”

Written on: 11/09/2017 by sue0963 (1 review written)

I booked a room at Fallow Fields Telford and was a bit unsure about it as usually use premier inns.. Wow what a surprise. The room is fantastic,spacious,clean and very quiet..The cleaners go above and beyond making sure everything is clean and tidy.. Fresh towels,fresh bedding,tea,coffee filled up every morning.. The pub/restaurant is a short walk across from my room where you will find a friendly welcome from all the staff.The food is absolutely fantastic and the Sunday dinner portions are… Read Full Review

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★☆☆☆☆

“BEWARE! DON'T USE!!”

Written on: 07/09/2017 by Kidd402 (1 review written)

I booked a room through booking.com for my family at a motel in Alabama. They live in Florida, right in the projected path of Hurricane Irma. I have booked with booking.com before and been assured there are no cancellation fees. Under pressure to book something fast because motels a safe distance from the hurricane were filling up quickly, I booked a hotel through booking.com. I just received an email that I will be charged for the three night stay regardless if they can make it there or… Read Full Review

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★☆☆☆☆

“NOT WHAT IS ADVERTISED - BE CAREFUL”

Written on: 05/09/2017 by Tiggerloo1 (1 review written)

I arrived at The Garden Lounge - Amsterdam and was greeted by a property that is in serious need of attention. The cleaning of the property prior to us coming is very questionable and needs to be redefined by the letter agency/owner. Some of the pots were unclean, spider webs around the place, bath mat - no words to describe. Bathroom has damp. Kitchen cabinets need to be repaired or replacing. Electric kettle not working and was not replaced even when Zee was informed. A massive bike was… Read Full Review

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