Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
10249
86% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★★★★★

“Great management”

Written on: 22/02/2017 by JohnBeckyHylant (1 review written)

Staying there was like staying with family without kids. Great to sit and talk with other guests. Do not say no to management helping you, they wont listen. They pretty much do anything you ask and pick up on a lot of things you don't ask for. Small breakfast porch encourages interactions with others. This is not continental breakfast. Breakfast is off a menu. Location is close to all the night life but when you close the door you don't hear anything. This is the most we have ever spent for a… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE - AVOID”

Written on: 15/02/2017 by HadleyAbbott (1 review written)

These are sharks. Do not be misled into using them. There is no customer service whatsoever when you have issues. I've had 2 times with them 2 issues and they will not address anything… Read Full Review

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★★★★★

“Easy to use”

Written on: 13/02/2017 by Brodya237 (1 review written)

I've used this site several times and have always been satisfied with my booking. When I had questions re hotel booked they were dealt with promptly. When I had to cancel a booking it was dealt with immediately, no problem or charge. Will continue to use… Read Full Review

Alenthompson's Comment

Written on: 21/02/2017

Totally agree! Great service!

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★★☆☆☆

“rip off Hotel.”

Written on: 12/02/2017 by Templeton210 (1 review written)

I stayed at the Holiday Inn London Bexleyheath. On th 20th and 21 jan 2017. My complaint is about the room and free wifi and parking. First the gate to carpark was not working and had not worked for weeks, so any one could drive in or out. Next The free Wifi did not work at all for the whole of the first day / night.Now the room what a mess the bath room was filthy with mold every where. The bath shower did not work at all as hose was split. So I reported this saturday morning and was still not… Read Full Review

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★☆☆☆☆

“Why don't you listen?”

Written on: 12/02/2017 by Alainak201 (1 review written)

I recently tried to book a rental house in Carcassonne. Everything was fine until I had to enter my credit card details and was unable to do so. I contacted booking. Com and explained and they said perhaps my credit card was full or I hadn't any money in the bank. I wrote again saying that wasn't the problem. The problem was that I had been unable to enter my details in the first place. I got the same response. I wrote a third time saying you are not listening to me. There is a problem with… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!!!!”

Written on: 11/02/2017 by MaxMacGregor392 (1 review written)

BOOKING.CON is what they should be called. I was looking at some accommodation on their site and was looking for the part to include a pet on a booking. As I was clicking through and without putting details of my party or payment somehow I end up booking accommodation I was simply looking at! I cancelled this immediately only to be informed I would be charged the full amount of the booking. Phoned customer service, who are entirely condescending and unhelpful. Apparently its going to cost me… Read Full Review

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★☆☆☆☆

“DO NOT USE Booking.Com!”

Written on: 10/02/2017 by xkDaly347 (1 review written)

They are not upfront about policy to charge immediately and will not support change in hotel stay when needed. I will never use this site again.  I can not use hotel room but they will not cancel reservation and refund money. I was not made aware of this until after room was paid for. Do not trust booking.com site. … Read Full Review

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★★★★★

“Excellent, Spotlessly Clean, Owner so Kind and Polite.”

Written on: 31/01/2017 by Susanlunnon12 (1 review written)

Schofield Guest House is so unique, the Owner is very kind and understanding. The Property is spotlessly clean, if there is a problem the owner will sort it immediately and does not make a problem of it. The Breakfasts are fantastic, the Owner will go out of her way to allow her guests to have whatever they chose. I cannot find any faults at all with Schofield House. The beds are very comfortable, rooms are spotlessly clean, with heaters in, for those cold days/nights… Read Full Review

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★☆☆☆☆

“if i could give lower than 1 star i would - fraudulent !”

Written on: 30/01/2017 by Liliana313 (1 review written)

i was looking to book a holiday to Rome and went on a website where I put in flight details and then a search for a hotel - this website redirected me to booking.com to look at hotels - I booked it and within 30 seconds realised I had not been asked for flight details - so cancelled the booking in less than 1 minute from when I had made it. I emailed booking.com immediately and explained that I had been redirected from a website that I had been putting in flight details on - after several days… Read Full Review

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★☆☆☆☆

“No room even with confirmation #”

Written on: 28/01/2017 by Branoli (1 review written)

On November 15, 2016 we made a reservation for the Super 8 in Lewistown MT for January 27th. Upon arrival at the motel we were shocked to find that they didn't have a reservation for us even though I had the confirmation with the confirmation number on my phone. The desk clerk called Booking.com and was told that they had tried to send the reservation several times and it didn't go through so they tried to e-mail it and that didn't go through either so apparently they just dropped it. We… Read Full Review

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★★☆☆☆

“Sliding from good to bad unfortunately”

Written on: 24/01/2017 by britishconsumer (16 reviews written)

Booking.com was our first indulgence in holiday website booking, thus I ventured into it rather cautiously but have been happy with it for several years. Recently, we notice it's website has become more slip shod and prices have differed slightly between the booked and actually paying stage at the hotel, though the difference was not significant to moan about. However, when we booked our next holiday in Saigon due for March later this year, booking.com really let us down. We were recommended… Read Full Review

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★★☆☆☆

“Price match guarantee ”

Written on: 22/01/2017 by KieranHoughton (1 review written)

I booked through booking.com and then checked in tripadvisor. I found the same hotel much cheaper via Agoda. But booking.com would not price match as it was a non refundable booking! BEWARE OF THEIR PROMISES.AND ALWAYS CHECK WITH TRIPADVISOR BEFORE BOOKING… Read Full Review

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★☆☆☆☆

“Not to be trusted.”

Written on: 14/01/2017 by Campbelldr189 (1 review written)

After booking 3 nights in Miami I received an email stating Booking.com has made an error in the price and the correct price was 3 times the confirmed booking price. They referred to their T&C's and refused to honour the original price. No compensation was offered for the distress caused. Very poor English grammar used in their correspondence. So, if you think you have a confirmed booking, you may not have with Booking.com… Read Full Review

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★☆☆☆☆

“Customer service rubbish.bottom line only after your cash”

Written on: 12/01/2017 by BreannaMonahan96 (1 review written)

Had problems with a hotel ibooked with these about over charging . They didn't do a thing to help. Use another trusted websites… Read Full Review

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★☆☆☆☆

“Booker BEWARE!”

Written on: 11/01/2017 by am2039 (1 review written)

My husband booked a surprise trip for my birthday but there was a scheduling conflict so I needed to make a change to the dates. Booking.com was NOT helpful in any way.... Sure, their website states that you can make changes... no problem... Don't believe it. I started by going to our booking and clicking the link to make a change however, that would just bring me back to the home page. I then called the customer service number and asked if they could help me make the change. I was told… Read Full Review

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★☆☆☆☆

“Reservation and rates and service”

Written on: 08/01/2017 by 1966Schmidt (1 review written)

I booked a hotel stay in Washington DC three months in advance and I tried to amend the booking two weeks away from our stay from 7 nights to 5 nights. They said that there weren't any rooms available which is weird given that I am decreasing the already number of nights booked and not seeking additional nights. When I tried to send a request through my booking was cancelled and I could not get it reinstated so had to look for a whole new booking. The second booking I made in NYC was… Read Full Review

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★☆☆☆☆

“Never use -- no overall supervision”

Written on: 03/01/2017 by Lucia297 (1 review written)

I booked three rooms in Santiago, Chile. The hotel tried to raise the quote by $30, and the most ridiculous excuse was that they tried to interpret the confirmation of "the price includes $10 cleaning fee per person per stay" in their own way (i.e., if two persons stay in one room the price does not include the cleaning fee for the second person -- despite the fact that I specified two-single bed for a room when booking). The hotel kept sending me emails and asking me to call Chile from the… Read Full Review

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★☆☆☆☆

“pricing and reservations”

Written on: 02/01/2017 by Jeremyh33 (1 review written)

I booked 3 rooms in Venice, the price shown online was different than the price charged when I booked. The price was 18 euro per room higher, and the hotel would not refund as they said it was a non-refundable reservation. Booking admitted to the mistake (after speaking to 3 different people) but said they don't know how it happened. I now have 4 different quotes for the same reservation, confusing. Booking will refund, but only AFTER my stay next September, why. The hotel doesn't care and… Read Full Review

Fushengyao's Comment

Written on: 03/01/2017

I agree with this review. I booked three rooms in Santiago, Chile. The hotel tried to raise the quote by $30, and the most ridiculous excuse was that they tried to interpret the confirmation of "the price includes $10 per person per stay" in their own way -- keeping sending me emails stating that we had two persons in a room so they should charge $30 more -- even though we asked for a room of two single beds which they failed to provide. What concerns me more was that the emails were sent our using booking.com header but actually from the hotel.. This business model goes against the online trade norms and ethics.

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★☆☆☆☆

“Cheating with Price match and poor customer care”

Written on: 30/12/2016 by Virginia199 (1 review written)

I have been following up with these guys for a price match enquiry. In their website they offer that they will refund the differential if we find a better price before we check in. However when I found one offer two days before my check in, they are not responding back. The phone number they showed in the website is not working and the emails are not replied. They are really cheaters. At least they should reply for a customer query… Read Full Review

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★☆☆☆☆

“The closure of establishments”

Written on: 19/12/2016 by Addisynh264 (1 review written)

Some very good establishments are forced to close because they can no longer dispensed a sufficient marketing for their establishment it is regrettable, because commissions disproportionate to the work provided by booking.com or any other site of this type… Read Full Review

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