Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
9873
88% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★☆☆☆☆

“They canceled my reservation and refused to refund the...”

Written on: 29/05/2015 by hqWilkinson462 (1 review written)

I reserved a hotel in San Francisco 6 months in advance. The advertisement said that I could book now and pay later. The full amount ($1200) was charged to my card immediately. The reservation also stated that I could not cancel or make changes. Two months after booking, I received an email stating that the hotel canceled my reservation. In order to receive a refund, I would need to provide a bank statement showing that I had been charged for the stay. I have provided this twice with all… Read Full Review

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★☆☆☆☆

“Sugar sands hidden fees ”

Written on: 28/05/2015

booking .com needs to exPlain hidden fees when booking a hotel sugar sands adds 240 dollar fee after I googled them tons of bad reviews about hidden fees I will not go through booking .com again good lesson for me 240 dollars later !!!'… Read Full Review

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★☆☆☆☆

“Sulla strada del declino”

Written on: 24/05/2015 by SergioZan (1 review written)

In principio Booking.com era basato sul principio della qualità...in quanto già a monte le strutture che erano presenti su di esso venivano selezionate e addirittura controllate dai loro referenti. Ora ormai hanno inserito di tutto...puntando sull'orrenda via della quantità. Pseudo strutture in cui non esiste + un servizio al cliente, una reception, una garanzia di pulizia e chi + ne ha + ne metta...tutto questo solo ed esclusivamente per incassare quante + commissioni possibili. E… Read Full Review

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★★★★★

“Superb”

Written on: 24/05/2015 by Gillian0159 (1 review written)

Had a lovely two night break in Liverpool and the Staybridge Suites certainly deserve an excellent rating. The rooms are great with plenty of space and everything you need. The staff were lovely and helpful and the whole set up is second to none. The choice for breakfast is superb. We stayed in room 420 and saw the Queen Mary pass along the Mersey this morning. What a treat. Thanks Staybridge Suites for making our weekend so enjoyable. It was our 34th wedding anniversary yesterday and hopefully… Read Full Review

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★★☆☆☆

“Reservation charged double”

Written on: 24/05/2015 by moDaniel324 (1 review written)

Booked a same day reservations online in Ogunquit Maine when we arrived two hrs later they did not have our reservation and the owner was not happy that booking .com approved us for same day. We booked for a king and all she had was a queen. The next night we booked for three nights at a Hampton Inn and were charged double the cost! When we researched r had to speak with someone that was located outside the United statrs! Won't be using them agin! Connie… Read Full Review

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★☆☆☆☆

“Worthless price guarantee”

Written on: 22/05/2015 by Mckennau92 (1 review written)

I booked a B&B in Devon and then found the price was £40 less on the B&B's own website. When I contacted Booking.com, they asked for a screenshot, which I sent. They then said that the rooms were not available when they contacted the B&B. Of course, this was because I had already booked them through Booking.com! In spite of this, they have refused to stand by their guarantee. They are clearly the kind of outfit you see each week on Watchdog. My advice is to have nothing to do with them. I… Read Full Review

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★☆☆☆☆

“Hotel had no reservation in their records”

Written on: 20/05/2015 by elizabethlaide (1 review written)

I booked a hotel in orlando with booking.com 2 months in advance.. They sent me information ext. when i arrived at the hotel. the hotel had no information about our reservation and if it were not for the reservation information i had they would not have honored the price and the stay as the hotel was full. I will never make reservations with booking.com as now i feel they are not trustworthy… Read Full Review

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★☆☆☆☆

“Advertise your Holiday Home with this lot at your peril”

Written on: 19/05/2015 by jasba123 (3 reviews written)

I advertised my Holiday Home with www.booking.com to my peril They NEVER take the side of the Holiday Home Owner under ANY circumstances I had valuable items stolen, even keys stolen, damage done to valuable items and they still made me pay back the security deposit. You have no way of knowing what type of Guest you are getting with booking.com 50% of the Guests are good, the other 50% are terrible-you only need one vindictive review from a Guest and your prospects of letting again are… Read Full Review

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★☆☆☆☆

“BOOKING.COM ARE CON-ARTISTS! DO NOT USE THEM! ”

Written on: 17/05/2015

The best price guarantee is a sham. They don't have the best prices and they won't honour the guarantee either even when you provide proof of cheaper deals. NEVER EVER USE THEM!!!!!!… Read Full Review

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★★★★☆

“Advantage Accomodation Trieste Italy”

Written on: 17/05/2015

Excellent accomodation and helpful host. Close to centre of town. Comfortable and quiet… Read Full Review

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★☆☆☆☆

“Booking.nightmare”

Written on: 13/05/2015 by ReviewU (1 review written)

Booked accommodation and paid our deposit last year, then recently we had an email saying they couldn't take the balance from our original card, so I updated their site to pay with another card, got the same message back, so used another card but the same thing happened again. I called their customer service team who couldnt offer any service at all, couldn't take my payment, couldn't tell me why their site was failing my cards, couldn't put me through to their payment team, could help at all!… Read Full Review

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★☆☆☆☆

“HOTELS DO TAKE PAYMENTS”

Written on: 13/05/2015 by AsherHernandez (1 review written)

I have been trying to book hotels all week each I booked one hotel and then cancelled the next day and booked another to pay by cash on arrival with free cancelation. I then tried to book my travel and was informed by my bank that I had no money because the 2 hotels had taken pre authorisation for full payment so my money was not available so although they do not actually take the money, you cannot have access to it either ! so they may have well have taken it. Having cancelled now this money… Read Full Review

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★★☆☆☆

“Not the best choice anymore when there are others out...”

Written on: 12/05/2015

Booked a hotel in Prague for 2nd of April, horrible place, we leaved immediately. And booking has this stupid "No refund" thing. The fault was partially theirs, cause the website did not reflect the reality, the hotel was not as described. Finally, after 2 weeks they said that they will refund 50% of the total paid, but after they closed the issue without any notice. I had to send like 10 emails to customer service 5 times. Now it's May and still got no refund, but I'll wait, maybe I'll send… Read Full Review

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★★★★★

“It is a paradise”

Written on: 11/05/2015 by DamariQuinn (1 review written)

This villa Curoyal close to the Jan Thiel beach is a happy location. Very nice garden, lots of space, Leisure seats everywhere. Quiet, spacious. A very friendly and professional manager. Clean, close to the beach. This is a place to return to. Very good working wifi all over the place, huge TV. Under the palapa near the swimmingpool you could bethere for hours. I cannot think of anything negative… Read Full Review

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★☆☆☆☆

“Major disappointment : Leesburg Colonial Inn B&B”

Written on: 10/05/2015 by Sharpxs354 (1 review written)

We went to bookings.com to get a room at a B&B in Leesburg,Virginia. Even though we had a booking confirmation number, the queen room wasn't available. They did have a double room available, so we took it. Big mistake! The room was tiny, they didn't offer any amenities (shampoo, hair dryer, TV instructions or guide), and furniture was broken including the bedpost of the foot of the bed. We asked about parking and they supposedly had four parking places for guests, but some of them were taken… Read Full Review

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★★★★☆

“Review of Booking.com ”

Written on: 10/05/2015 by O'Haratg34 (1 review written)

The apartment was very clean and comfortable,the view was amazing. The host  was extremely helpful and kind . He told us where to go eat , what to see, directions etc.i had an amazing time here! Everything was perfect !!!! Thank you… Read Full Review

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★☆☆☆☆

“did not honor price guarantee”

Written on: 10/05/2015 by ksboomboom (1 review written)

I unknowingly booked a hotel at O'Hare and later on found a better deal through Trivago. I called booking.com, they said they'll call me back---but they didn't. The sent and e-mail instead, stating they could not match the price. I ten sen them the price Amoma through Trivago,had quoted. They said the price quoted was for only 1 bed, which was not true.I called the hotel and confirmed the price was for 2 beds. Then booking.com asked for the info again 3 times and I sent it to them. Then they… Read Full Review

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★☆☆☆☆

“Use with great care!! you can be charged for room...”

Written on: 07/05/2015 by debfrenette (1 review written)

You can be charged for a room before you even arrive at the place. We found out the hard way. We booked a room with "special conditions", that meaning that you cannot cancel this room once you book it unless you give 30 days notice. We booked less than a week before, but they STILL charged us the cost of the full reservation, even with 2 days cancellation notice. Read the fine print, not all hotels book the same way. booking.com does not make this information clear at all. Makes me feel unsafe… Read Full Review

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★☆☆☆☆

“Horrible B&B booked online”

Written on: 07/05/2015 by GrantCahill (1 review written)

What a disaster! We booked online our vacation in Italy and this website offered us this B&B. The apartment was not what it looked like in the website pictures. I 've complained with them but it truly seems they don't care… Read Full Review

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★☆☆☆☆

“Never book with booking.com”

Written on: 06/05/2015 by Gilbertr170 (1 review written)

Crappy hotel. Got overcharged and when we wanted to checkout earlier booking.com didn't help out… Read Full Review

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