Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
89.1% of users recommend this

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Latest Reviews

★☆☆☆☆

“What you see is not what you get”

Written on: 19/09/2014

From my recent experience: - very bad customer service, - actual hotels never looked as good as those in the photos, - some descriptions may lack vital information, while others can contain wrong/ obsolete data, - comments are sorted in such a way that it is difficult to view recent feedback first, - some comments appear to be written/ translated by a machine, - very tricky T&C's… Read Full Review

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★☆☆☆☆

“not given the full facts”

Written on: 19/09/2014 by yorkshireman02 (1 review written)

They did not publish this review of Hotel Musee at Mulhouse but published others than had favourable reviews by me. Will not trust any of their reviews again. Having stayed here with friends for two nights in rooms 33 and 34 I can honestly say I have stayed in better hostels than this hotel. To say I had to pay 91 Euros per night for a bed with no head board only two pillows with a clothes rack that resembled a car bike rack fastened to the wall to hang clothes on.An industrial type of… Read Full Review

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★★☆☆☆

“Wouldn't stay here again”

Written on: 18/09/2014 by fuji27273 (1 review written)

Thought this place was nice as it had a high rating. Not! Pillows looked like they were never changed from previous guests. Uncomfortable bed, old , one light bulb working in chandelier out of ten, too many stairs, no fridge, no tea or coffee and the list goes on. No soap, shampoo, nothing at all. Only plus is the view. How in hell it got a 8.5 last year. Looks pretty dodgy. After we rang and they told us they would meet us they never showed. Looks good on the photos but not the truth… Read Full Review

Booking.comteam's Response to fuji27273's Review

Written on: 18/09/2014

Hello,

I'm sorry to hear of your disappointment. I'd like to address your complaint with the hotel. May I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“disaster time”

Written on: 18/09/2014 by Jaydonz62 (1 review written)

I booked the Bank House Hotel in Uttoxeter Stafford England with Booking.com on the 13/09/2014 for an overnight stay on the 16/09/14. I left special instructions that my wife was wheelchair bound and we needed wheelchair access which the hotel advertised. On arrival the receptionist said that the only room for disabled access was on long term let and that he did not have any other room. He also stated booking.com knew this and yet they still took my booking. I then phoned booking.com and spoke… Read Full Review

Booking.comteam's Comment

Written on: 18/09/2014

Hello,

I am sorry the hotel did not have the opportunity to acknowledge your special request. Though a property may offer disability access rooms, unless your room type name explicitly mentions "Disability Access" this is not guaranteed. Also, requests submitted when you make the reservation can only be confirmed by the property. I understand that this was a requirement, and the hotel did allow free cancellation as an exception.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Days Inn Macedonia Ohio”

Written on: 18/09/2014

I reserved a hotel room with Booking.Com on Saturday September 13th. Upon arrival they did not have my reservation and stated they would have to see if they had an available room. They looked at a room and stated it needs cleaned if we could come back in one hour which would make it 8:30 pm. When we arrived the room had not been vacuumed and the mirror still had toothpaste all over it. We went to turn the tv on but had no remote so I had to go to the front desk for one,we also did not have a… Read Full Review

Booking.comteam's Comment

Written on: 18/09/2014

Hello,

I'm sorry to hear of your experience at the property. If there are every any issues when checking in, or during your stay, Booking.com customer service is available to assist. I'd like to contact the property concerning your complaint, so I'd appreciate if you provide your booking number.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Overcharged by booking.com €1,000 more expensive...”

Written on: 17/09/2014 by Ritchielas (1 review written)

PRICE MATCH IS A JOKE. Booked with booking.com and then the next day showing my mother in law noticed the price difference complained to booking.com immediately. The customer service operator agreed and assured me that they would refund the difference it just needed authorisation due to the amount. 8 lenghth and costly calls later still no resolution. Eventually an email refunding less than €200. BOOK DIRECT IF YOU WANT TO RECEIVE VALUE FOR MONEY… Read Full Review

Booking.comteam's Response to Ritchielas's Review

Written on: 17/09/2014

Hello,

I am sorry to hear about your dissatisfaction. I am most concern in finding what has been the issue with your claim. Please provide me with you reservation number and i should be able to get a hold of you via phone or email.

Regards,
Salvador
Customer Service Team

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Ritchielas's reply to Booking.comteam's Comment

Written on: 17/09/2014

It is a deep dissatisfaction, the problem is two fold. I wanted a suite which is allowed from the hotel but I was unable to book via booking.com as have three adults and two children in my party.

I booked an apartment which is cheaper by €400 direct with the hotel and the allowed suite is €1,000 cheaper.

Customer satisfaction team blamed the hotel for the error.

My reference number is 886052374 and my complaint handler is Richard.

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Booking.comteam's reply to Ritchielas's Comment

Written on: 18/09/2014

Hello,

I can see that this issue has been escalated to the Customer Relations department. A Booking.com representative will be in contact with you as soon as possible.

Regards,
Brian
Booking.com Customer Service Team

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Ritchielas's reply to Booking.comteam's Comment

Written on: 19/09/2014

Customer relations, really.

I travel tomorrow morning departing Glasgow at 7.30. I'm not even sure what I'm going to, I can't stress how much dealing with your company has ruined my family holiday.

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Ritchielas's reply to Ritchielas's Comment

Written on: 19/09/2014

Salvador

I'm wondering if you make comment on this site to show concern but don't actually care? Certainly not contacted me. Another example of your poor service I go on holiday this Saturday.

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★★★★★

“Aguilas5 SevillaSuites ”

Written on: 16/09/2014 by MargaridaPereira (1 review written)

The most Exquisite and friendly place to stay in Seville. Right in the center of the city, and at the same time the perfect spot to rest. Wonderful service from the advisers, extremely observant to the smallest details which transformed our holiday break into a true oasis. Thank you so much for making it so perfect… Read Full Review

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★☆☆☆☆

“Canceled my hotel 24 hours before check in!!!!!!”

Written on: 15/09/2014 by OliveMelton (1 review written)

had booked a hotel for me and my girlfriend to stay away for her 21st birthday. i received a email at 3pm on the friday (leaving saturday morning 10am) saying they have overbooked, got us another hotel which was half hour drive away from the hotel we had booked and said it was better! sites a joke. don't book and get let down… Read Full Review

Booking.comteam's Comment

Written on: 15/09/2014

Hello.

I'm sorry to hear about this. When a hotel mismanages their inventory then they are asked to find a suitable alternative that is as close as possible and of equal standards to what you have booked. I would like to see if I can assist you in this. Can you please provide your booking confirmation number?

Regards,
Brian
Booking.com Customer Service Team

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★★★★☆

“Very nice people and so friendly ”

Written on: 14/09/2014 by mariruss (1 review written)

We had two very enjoyable days in Au Faisan Doré. Staff was very pleasant friendly and helpful, even Stan (the house dog) was friendly. Bertie (our dog) enjoyed his stay too. Thank you PS: Please change the beds soon, they are not very comfortable and we will be back! … Read Full Review

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★☆☆☆☆

“worst treatment ever”

Written on: 14/09/2014

Imagine being startled awake by the sound of someone banging on your door in the morning. This was how I was woken up by the man that runs the hotel. I thought there was a fire with how hard he was banging. I was horrified at how I was treated here. The owner has pure contempt for anyone not French. If you are a tourist I do not recommend you stay here. It is tempting because it is the cheapest place around, but be prepared to be treated like a second class citizen. The place is pretty… Read Full Review

Booking.comteam's Comment

Written on: 14/09/2014

Hello,

I am sorry to hear this, I would really appreciate it if you could provide me with your reservation number. I feel the need to address this further with the hotel.

Regards,
Salvador
Customer Service Team

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Mcrobin's Comment

Written on: 14/09/2014

Hi,

Sure, my booking number was 242807220. I am a young woman traveling alone, so to have that man at my door this morning made me feel violated. It was unacceptable behavior. Thank you for your response.

Unsatisfied guest

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Mcrobin's Comment

Written on: 14/09/2014

Hi,

Sure, my booking number was 242807220. I am a young woman traveling alone, so to have that man at my door this morning made me feel violated. It was unacceptable behavior. Thank you for your response.

Unsatisfied guest

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Booking.comteam's Comment

Written on: 15/09/2014

Thank you for the booking number. I will be in contact with you either by phone or email shortly after I contact the property regarding this.

Regards,
Lissa
Booking.com Customer Service Team

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★★★★★

“Excellent”

Written on: 14/09/2014 by Ajibola (1 review written)

I stayed at this hotel for 5 nights and the experience was great. Very pleasant hotel with lovely staff. Everyone treated me well and were very helpful answering all my questions even becoming a guide. My room was cleaned everyday. The housekeeper (Ishteyaque) who cleaned was very helpful, he is very nice and always have a smile on his face. You can tell he loves his job becAuse he cleaned my room with a smile at all times. Even when I see him at th e corridor he always have a smile on his… Read Full Review

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★★★★★

“weingut gelhen cornelius”

Written on: 14/09/2014 by terrycoulam (1 review written)

fantastic stay in all respects 11 out of 10.rooms whith balcony view of the mosel valley a dream .the host makes you feel so relaxed you dont want to leave. i am english from lincs and have stayed twice in three months i cant say any more to make you want to stay… Read Full Review

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★☆☆☆☆

“Customer service is awful and complaints are not dealt...”

Written on: 14/09/2014 by IanLondon (1 review written)

We booked a hotel through Booking.com which upon arrival was found to be completely unsatisfactory. They must not bother to check the standard of the hotels they advertise. Filthy conditions (including squashed insects in the room) and rude hotel staff lead us to refuse the hotel room which resulted in us being fully refunded by the hotel. The following day, money was taken by the hotel from my partner's bank account for the full price of the room as a 'no show fee'. This clearly was not a no… Read Full Review

Booking.comteam's Response to IanLondon's Review

Written on: 14/09/2014

Hello,

I am sorry to hear of your dissatisfaction. I would like to follow up on this case further. Please provide me with your reservation number.

Regards,
Salvador
Customer Service Team

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Ianlondon's reply to Booking.comteam's Comment

Written on: 14/09/2014

Hi

The booking number is as follows:

145131048

Thanks

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Booking.comteam's reply to Ianlondon's Comment

Written on: 15/09/2014

Thank you. I see that my colleagues have offered you a compensation, and this has been accepted. Your case has been sent to the department in charge or refunds, and a Customer Relations agent will contact you shortly to follow up.

Regards,
Lissa
Booking.com Customer Service Team

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★★☆☆☆

“Kinugawa Garden Hotel twin bed room should be 2 star...”

Written on: 14/09/2014 by Blair1947 (1 review written)

3 star rated Kinugawa Garden Hotel misleads many customers. The twin bedroom with spiders nests on wall corners and ceiling, dust accumulated air grills and bathroom located elevated floor through entry are disappointing experience to me… Read Full Review

Booking.comteam's Comment

Written on: 14/09/2014

Hello,

I am sorry to hear of your dissatisfaction. I appreciate you taking the time to make us aware of your situation. I would like to pass this along to the hotel and also submit a complaint regarding your experience. Can you please provide me with your reservation number.

Regards,
Salvador
Customer Service Team

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★★★★☆

“Budget conscience people should stay here”

Written on: 13/09/2014 by PatriciaSheron (1 review written)

What a pleasant surprise we found with this Hotel. Good location, friendly staff, clean and tidy rooms value priced accommodation . Central to everything, entertainment laid on at the Hotel weekends,Thai buffet in the week. Culinary skills are homely and generous in portions. Staff eager to please in all aspects including making local places of interest suggestions. Plenty to explore in the region and very handy base to reach Symmonds Yat for example… Read Full Review

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★★★★★

“cancelation”

Written on: 12/09/2014 by figuef2 (1 review written)

want to cancel reservation for copa marina beach resort,dates oct 03 to oct 05. code #2032… Read Full Review

Booking.comteam's Response to figuef2's Review

Written on: 12/09/2014

Hello,

Unfortunately I cannot locate your reservation by your pin code. Could you please provide your booking number? Alternatively, if you'd like, you can contact Booking.com customer service by phone. We're available 24 hours a day, 7 days a week and the number is near the bottom of your confirmation e-mail.

Regards, Kelly
Booking.com Customer Service Team

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★★★★★

“Great Place to stay very comfortable”

Written on: 12/09/2014 by Sorens275 (1 review written)

I must say, we had a great stay at the shrubbery hotel in Ilminster, it was quite and relaxing, the room we stayed in was the very comfortable and the staff were very friendly and accommodating. The food served was very nice and enjoyable. There is some building work going on in the grounds but this did not effect our stay one bit… Read Full Review

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★★★★★

“Papermoom kalkan”

Written on: 12/09/2014

Excellent small and friendly hotel/apartments spotlessly clean with very help staff. We stayed in August, pool area very quiet no problem with getting a sunbed anytime of the day. Apartments are very clean with the basics that you need. Hotel is a ten minutes downhill walk into the small town of Kalkan, walking back up the hill takes a little longer in the heat, although Taxi cost £2.80 If you want a quiet relaxing place to stay then Papermoon fits the bill… Read Full Review

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★★☆☆☆

“OK place to stay - unless you're a dog owner!”

Written on: 11/09/2014 by Addisyn419 (1 review written)

Salutation Hotel, Ambleside If you want to stay with dogs, beware, they are tolerated not welcome. I booked dinner, bed and breakfast for three nights before I realised dogs were not allowed in the dining areas. My fault for not checking first. Dogs are not allowed to be left on their own in the rooms either (understandable). If you are a solo traveller with dogs, you will have no choice but to eat in your room - and you will have to pay a £2.50 charge for each meal for the privilege of being… Read Full Review

Booking.comteam's Comment

Written on: 11/09/2014

Hello,

I am very sorry to hear about this. I would like to provide your feedback to the hotel. Can you please provide your booking number?

Regards, Andrea
Booking.com Customer Service Team

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Millie_53's Comment

Written on: 12/09/2014

Hi thanks but I gave the hotel my feedback on a comment card.

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★★★★★

“Well worth a visit”

Written on: 10/09/2014 by ann201465 (3 reviews written)

I stayed at the Alcantara Guest House the night before my cruise and couldn't have picked a better place. I was greeted at the door by the owner a very friendly welcoming lady shown to my room which was lovely and comfortable. I was then brought a pot of tea and a slice of homemade cake and a biscuit which was received most gratefully by myself after a six hour journey. After a restful nights sleep I had a delicious full English breakfast and was impressed by the choice of fresh fruit that was… Read Full Review

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