Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10227
86% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
? Ask our helpful community of experts about this product or company
Booking.com - www.booking.com - Ask a question now

Media Gallery for Booking.com - www.booking.com

Booking.com - www.booking.com
Booking.com - www.booking.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“very good”

Written on: 03/12/2016 by claireym.cm (1 review written)

I always book hotels with booking.com and have never had any problems. The web site is easy to use and I have stayed in some great hotels at bargain prices. Cancellations are straightforward and I have found their email communication to be fast and efficient. My only criticism is one awful hotel I stayed at that had really bad reviews and still has bad reviews. We complained to booking.com about the appalling standard of this hotel but got the impression that they never check out or inspect any… Read Full Review

Report this review
★☆☆☆☆

“Never use!”

Written on: 01/12/2016 by Gardenhobart (1 review written)

I booked a 3 bedroom 3 bath condo that slept 12 in Door Co in WI. and received a confirmation number. Received an email less than 12 hours before our checki in time indicated there was no room available! Tried to give us two hotel rooms 30 min away. I explained we had 3 family and needed accommodations for 12. Located a two room condo, again explained we had 12 people! Received another email that basically said too bad! DO NOT USE. Ruined our family's thanksgiving!… Read Full Review

Rozcat's Response to Gardenhobart's Review

Written on: 08/12/2016

I booked with them on the wrong date and sent them immediate message as the website indicated. They charged me anyway and told me that they did not read my request to change nights. They refused to give me my money back or even give me my full stay. They also said that they would not charge me until I arrived. I was charged anyway. Never ever use this site !!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Never again”

Written on: 01/12/2016 by Woodwardsh158 (1 review written)

I am a genius member of booking.com, I have used them for years, but NEVER again....We are traveling from the US to Hogmanay in Edinburgh this year and booked our room 6 months in advance. This morning I woke up to an email telling me, our reservations had been successfully cancelled!!! We had an apartment in the center of Old Town for 500 USD, now we will be lucky to find one that we can afford!!! I am very disgusted with this, and even more so at the fact that neither booking.com or the Lawn… Read Full Review

Report this review
★☆☆☆☆

“not ever using this site again!!! i advise others not too.”

Written on: 21/11/2016 by sophie19930511 (1 review written)

I am absolutely disgusted I rung the hotel to cancel due to family circumstances I asked if I would get charged they said no this morning I had £48.80 taken from my account ! that hard earned money ! I work for considering the hotel room was £27.40. I wont stop until I get my money back for there poor communication. poor service… Read Full Review

Rozcat's Response to sophie19930511's Review

Written on: 08/12/2016

They took my money too and I am homeless right now. Our whole country needs to not do business with these people in the Netherlands!!!

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Why can't husband & wife bookings be linked?”

Written on: 19/11/2016 by Baylee105 (1 review written)

My wife normally books the holidays - and is a so called "Booking.Com genius". But as she was busy i booked the latest holiday . But my wife went to do a review and couldn't link it to the booking number. I was then surprised to find that there doesn't seem to be a way of linking reviewers (or more specifically - their email addresses).. doesn't booking.com recognise that people typically go in holiday as families or as groups of friends… Read Full Review

Report this review
★★★☆☆

“Why no reviews of Booking.Com itself?”

Written on: 18/11/2016 by Irene65 (1 review written)

My wife is a "Booking.com" genius member. But because she was busy I booked our latest holiday. But there is apparently no way to link her history of bookings with the recent one I booked ("different email addresses!). The question is - booking.com relies on our reviews of accommodation - but why is there not an obvious way to offer comments or suggestions about Booking.Com itself… Read Full Review

Report this review
★☆☆☆☆

“DON'T USE BOOKING .COM WEBSITE”

Written on: 18/11/2016 by Maritzax292 (1 review written)

Beware using their website, after visiting it I found that no matter what I searched it came back to their web page. So I called them, what a complete and utter waste of time. I'm so annoyed as I have got to wipe my computer again. I WILL NEVER USE BOOKING.COM AGAIN!!!!! bOOKING.COM BOOKING.YUCKKKKK… Read Full Review

Report this review
★☆☆☆☆

“I won't use them again”

Written on: 17/11/2016 by 22Stevenson (1 review written)

The booking.com confirmation email is useless as it doesn't mean that the booking is confirmed. I received this email only to receive another one a day later telling me it wasn't confirmed… Read Full Review

Report this review
★★★★★

“Perfect way to book a hotel”

Written on: 17/11/2016 by tigerspirit16 (2 reviews written)

I have used this company on numerous occasions to book hotels for short stays. What I really like about the website is firstly there is a huge choice of accommodation and secondly you can book your hotel and not pay until you arrive at the hotel, also you can cancel the booking up to a few days before the booking without a cancellation fee. … Read Full Review

Report this review
★★★★★

“Perfection”

Written on: 17/11/2016 by Iliana292 (1 review written)

Stayed in Ashe hotel with young family for two nights at end of October. Could fault absolutely nothing. Staff amazing, accommodation spacious clean and location excellent. Nothing was too much trouble. Whoever has trained staff in has done an excellent job-all hotels should strive to be like this one. Will 100pc be back to stay here. Have recommended to family and friends. ps breakfast was amazing and again staff brilliant-nothing was too much trouble. Would not stay anywhere else in… Read Full Review

Report this review
★★★★★

“outstanding villa with friendly staff ”

Written on: 17/11/2016 by ElyseHagan45 (1 review written)

Joany Villa in Seminyak Bali I would recommend this villa to everyone as the staff and rooms are second to none I give this villa five stars for sure and will go back and stay there again and again and again.I will be talking about this villa and recommend it to everyone how goes to Bali.But overall you are within walking distance from everything from shopping to excellent food and more and never wish you go home… Read Full Review

Report this review
★☆☆☆☆

“Beware of Their Reserve Button”

Written on: 15/11/2016

My daughter pressed the reserve button when looking for a hotel in London and entered her card details thinking it would save the page as a favourite. IMMEDIATELY she realised her error she called the hotel and Booking.com to explain and ask them not to process payment. Both have refused despite several requests including from the bank. This is £258 taken from a young girl's account who is on min wage. I will not use their site again… Read Full Review

Report this review
★☆☆☆☆

“Totally unacceptable.”

Written on: 15/11/2016 by Traveler_A (1 review written)

I was denied room for two night reservation today even though I called their front desk to confirm last week. Nobody notified me about this until I came to check in into the room at 6:30PM after long day at SC16 conference in Salt Lake City. The staff at the hotel including Manager was completely out of any excuses, cold and not caring a bit. They claimed that they notified booking.com about not being able to honor reservation. But I had no e-mail or re-booking notification. Would you like to… Read Full Review

Report this review
★★★★★

“The manager was fab she made us so welcome in my...”

Written on: 14/11/2016 by Lesleymarsh (1 review written)

The manager was fab she made us so welcome in my birthday we have now booked a xmas stay on the 28 th thankyou for such great service We had never been to 30 James St before , we were shown around and made so welcome, we were taken to the beautiful restaurant and outdoor balcony on he 8 th floor where we were given a glass on bubbly for my birthday . What made my night so special can't wait to go back… Read Full Review

Report this review
★☆☆☆☆

“Too much junk mail”

Written on: 09/11/2016

Don't book thru this outfit. You will get ads every day. And you cannot unsubscribe or contact them. They don't provide for that… Read Full Review

Report this review
★★★★★

“Humansville, MO Hosts Barnwood Inn”

Written on: 09/11/2016

Barnwood Inn has all the charm and hospitality of a warm embracing small town. Clean, country style rooms with comfortable beds, and down-home relaxing welcome. Best stay ever! … Read Full Review

Report this review
★☆☆☆☆

“RipOff”

Written on: 07/11/2016

I booked through a referral from Travelia. I requested a reservation for Carlisle, PA. What I got was reservation for Carlisle AR, hundreds of miles for my requested motel. This was a same day booking so even though I notified both Travelia and Booking.com, neither was willing to help cancel the booking. Travelia said sorry, we are only a referral service and have no connection the the travel agencies we refer. Booking.com wouldn't even admit a mistake had been made. The motel also had… Read Full Review

Report this review
★☆☆☆☆

“Poor Customer Service Rip Off”

Written on: 07/11/2016 by pissedoff2016 (1 review written)

This review is about booking.com. I booked my reservations in July 2016 for dates into December 2016. I booked with the free cancellation and was informed of one rate and even received confirmation emails with that rate. Months passed by and still the same rate only modified the check in rate which according to the hotel that doesn't affect the rate since i was requesting to check in an hour or two later than 3pm the check in time. According to the hotel booking.com is known for increasing the… Read Full Review

Report this review
★☆☆☆☆

“Misleading Hotel Information and Photo”

Written on: 26/10/2016 by erdemprekic (1 review written)

I had to run away from the hotel that I booked through boooking.com in Athens and cancel the booking immediately since it was insecure and the photos and review shown in booking.com was misleading. I informed booking.com about the issue and asked for refund. Booking.com recommended to pay back only 10% of the fee (after 40 days). I also informed them that The rating of the hotel was 9.2 in early September when I made the booking and now only after 40 days it is 6.6. It seems that getting… Read Full Review

Report this review
★☆☆☆☆

“Bad experience”

Written on: 26/10/2016 by 264Frost (1 review written)

I booked a hotel using booking.com for 16 nights and days in Dubai. This was, of course, after VERIFYING that there apparently were no "hidden charges or fees" in addition to what was already payed and held accountable during the checkout. However, in spite of these words, the website apparently was not at all breaking down all the fees. I was extremely shocked by the $1000 payment which was charged directly to my credit card, without my consent nor approval. In addition to this going over my… Read Full Review

Report this review
overview