Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
89% of users recommend this

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You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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Latest Reviews

★★★★★

“Tower View Hotel blackpool”

Written on: 24/10/2014 by patalexander (1 review written)

Stayed here two days ago Exceptional service, warm and welcoming hosts who went out their way t o make sure everything was just right! Superb breakfast-definately recommend this hotel -great value… Read Full Review

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★★★★★

“A dream hotel”

Written on: 24/10/2014 by ErikDugan155 (1 review written)

Everything was just perfect! I highly recommend this hotel. Room, service, location, breakfast - everything was great! Will definitely come back again… Read Full Review

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★★☆☆☆

“Booking great but Reviews of premises not transparent”

Written on: 22/10/2014 by javy53 (3 reviews written)

Firstly let me say that generally I am very happy with Booking.Com and the service they provide, both in terms of the bookings I have made and their customer service. If I was rating this element of the service I would give a 5* rating. However, I recently had issues with one of the establishments they advertise. Booking themselves were helpful and did what they could to resolve my issues. My complaint is that when I wanted to outline my dreadful experience as a warning to other travelers in… Read Full Review

Booking.comteam's Response to javy53's Review

Written on: 22/10/2014

Hi there,

thank you for your valuable feedback. Regarding our reviews policy, please note that guests can leave a review only if they completed their stay. However, I would like to investigate this matter further. Could you please provide me your reservation number?

Regards,
Carlo
Booking.com Customer Service Team

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Javy53's reply to Booking.comteam's Comment

Written on: 23/10/2014

If you would like to e mail me I will provide the information that you require.

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★★★★★

“4.seasons apartments krakow poland”

Written on: 22/10/2014 by 429Carney (1 review written)

Just arrived back after seven nights in above apartments. First impression was how clean and tidy and modern the apartment was. Staff were very helpful pre-booking our airport transfers of which were on time waiting for us on our arrival. Another surprise was the view from our balcony overlooking a beautiful gardened courtyard,with lots of tall trees.The weather was twenty three degrees for most of the week (we took winter clothes but are not complaining).So we made the most of late evenings… Read Full Review

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★★☆☆☆

“Tired facilities ”

Written on: 21/10/2014 by Hadley23 (1 review written)

Top floor of building above a museum. Door often left open onto street no shower door so water all over floor and sealant mouldy. Old tiled flooring in bathroom needed new grouting and was smelly. Holes in flooring in bedroom with sharp edges Lift scruffy with holes in flooring Breakfast poor with stale crackers Good position but difficult to see out of high windows so view difficult to see… Read Full Review

Booking.comteam's Comment

Written on: 21/10/2014

Hello,

I am sorry to hear about your bad experience. The information listed on Booking.com is provided by hotels themselves.
I would like to make sure this information stays updated at all times, and to address your complaint with the property. Can you please reply with your booking number?

Regards,
Lissa
Booking.com Customer Service Team

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★★★★★

“Quiet/clean rooms, 1/3 the price of other Bloomington...”

Written on: 20/10/2014 by whchamb (1 review written)

If you are willing to drive just 5 minutes south of the IU campus on Walnut, you will find this family owned hotel. I will never stay again at one of the hotels on the north/west side of Bloomington/IU again. This hotel has everything I need at 1/3 the price!! My room was clean, comfortable, and quiet. It came with free WIFI, cable TV, a desk, office chair with table, refrigerator & microwave. The room was cleaned each day by attentive professional & friendly staff. There is a 24 hour… Read Full Review

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★☆☆☆☆

“booking.com works with any hotel even ”

Written on: 19/10/2014 by Karina19 (1 review written)

I believe that booking.com advertises as if they only work with decent hotels. But since I stayed in red carpet inn I know now that booking.com is not a company I should trust. They work with hotels who are suppose to be shut down… Read Full Review

Booking.comteam's Comment

Written on: 19/10/2014

Hello,

Booking.com offers many different types of accommodations on the website, depending on whether you would like a luxury hotel or just a quick room to stay in for a night. You can find the ratings on the hotel's web page where a description of the property is also available. However, if you would like to open a complaint with a specific hotel due to incorrect information being advertise, then I would like to assist you in this. Could you please post your reservation number?

Regards,
Brian
Booking.com Customer Service Team

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★★★★★

“Fantastic stay”

Written on: 18/10/2014 by 381Martin (1 review written)

I've got a pleasant surprise for upgrade from "junior suite" to a "Club Room" FOc!!! Just as many guests have experienced the spacious room and cleanliness, the customer service was above par too!!! This hotel is highly recommended given its new face uplift. This is one rare hotel that makes me feel at home. I love the bed (comfortable medium hardness) and rainshower. The higher floors give a paranomic view of the city. Front desk to bell hop, everyone treat their guests with a smile… Read Full Review

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★★★☆☆

“Staff not courteous ”

Written on: 18/10/2014 by Presley117 (1 review written)

I stayed in Golden Court Hotel two days ago. Below is my whole experience throughout my stay. Slow draining toilet, the aircond doesn't function manually, had to climb up to switch it on. The indian lady at reception who took care the morning shift wasnt courteous at all, not even a smile on her face, when I and my husband were having breakfast, seems like she was picking up fight with a bangladeshi guy. It would be good if the cafe placed in a close area. Felt very surprised when the… Read Full Review

Booking.comteam's Comment

Written on: 19/10/2014

Hello,

I'm sorry to hear about your experience. I would be more than happy to look into this further if you would like. Please feel free to post your booking number for me.

Regards,
Heather
Booking.com Customer Service Team

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Booking.comteam's Comment

Written on: 19/10/2014

Hello,

I'm sorry to hear about this. I would like to investigate these complaints with the property and see if I can assist you further in any way. Could you please post your reservation so I can investigate these issues with the hotel?

Regards,
Brian
Booking.com Customer Service Team

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★★★★★

“Number one for hotel reservations!”

Written on: 17/10/2014 by Scott80 (2 reviews written)

The map that shows you the hotel can be improved as it doesn't work properly in all the cases. Ok, I can say this is the only defect of Booking.com! The site is easy to use, intuitive and flexible. It has a vast range of accomodation almost everywhere in the world. But the best idea of booking is that in most of the cases you don't have to pay at the time of reservation! Other sites try to do the same, but not in the same percentage I think this is the main reason that makes of Booking the… Read Full Review

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★★★★★

“Great Stay”

Written on: 17/10/2014 by JDU146 (1 review written)

We recently stayed at the Donato House for 3 nights and had a fantastic time! Being a smaller family run hotel, they made us feel like we were guests in their home. They had a continental breakfast with fruit, yogurt and yummy waffles. The pool was so warm and clean, we swam many times while we were there! The guy at the desk even helped me fix my phone something that was not a job requirment of his! We were always greeted warmly every time we approached the desk, they made a real effort to be… Read Full Review

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★★★★★

“Vilas Maria Funchal”

Written on: 17/10/2014 by McCracken1964 (1 review written)

Very high standard of accommodation and good value for money. Could have done with a toaster and a pack of information to advise local restaurants and supermarkets. It is in a residential area so fairly quiet but it a steep climb up to the accommodation. There is a local bus service available. Close to Levada walk… Read Full Review

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★☆☆☆☆

“worst stay ever!!”

Written on: 16/10/2014 by SantiagoHolbrook445 (1 review written)

we have stayed many places in cornwall over the years but this stay really topped the biscuit!! After booking the 'apartment' and I use the term loosely more of a tiny chalet, basic facilities, no internet, no cooking facilities, cheap and nasty mattress's, no view whatsoever bare courtyard, I have never been in a prison cell/yard but I imagine it very similar! told we weren't allowed to check in on arrival as they hadn't cleaned from previous visitors and were going shopping and wont be back… Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hello,

I'm sorry to hear of your experience. I'd like to address your complaint with the hotel. May I have your booking number?

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“The grand beach hotel blackpool review ”

Written on: 16/10/2014 by Halliek19 (1 review written)

We booked a 2 night stay at grand beach hotel blackpool, it was very cheap so we weren't expecting much but did expect it to be liveable. When we first got there we got told that our room was upstairs somewhere on the second floor, there was so many doors and it was dark too so very hard to find. The hallways smelt so bad we were covering our faces and there is holes in the very uneven floors. The room was tiny, which wasn't really an issue for us but it was filthy. The bathroom had mould… Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hello,

I'm sorry to hear about this and would like to investigate these complaints with the hotel. Can you please provide your booking reservation number? Alternatively, please send an email to us referencing this post.

Regards,
Brian
Booking.com Customer Service Team

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Luluangel1's Comment

Written on: 17/10/2014

Hi,

Thank you for replying to me.

My original email says that my booking number is 618215489.

Thank you

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★☆☆☆☆

“Really upset and disappointed”

Written on: 15/10/2014

The photos were nothing like the rooms, I feel like this was false advertising....I felt very let down and upset as the few days break was a birthday surprise....The room we stayed in was dirty, there were damp patches on the wall the carpet was dirty and stained, the lamp was broken and so was the shower...immediately I complained and asked to be upgraded and the reply was all the rooms were the same....I also complained about the large long covering of the lamp above our bed as every time we… Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hi there.

I am sorry to hear about your negative experience and I would like to apologize on behalf of the property.

Could you please provide your booking number? I would like to look into the issue for you.

Regards, Konstantina
Booking.com Customer Service Team

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Swanscouple2's Comment

Written on: 17/10/2014

162315520;0616 this was my booking ref no

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Booking.comteam's Comment

Written on: 21/10/2014

Hello,

Thank you for your reply. Booking numbers are 9 digits long. Please locate the correct booking number to submit.

Regards, Andrea
Booking.com Customer Service Team

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★☆☆☆☆

“I booked a Dubai hotel . The price stated was in...”

Written on: 15/10/2014 by BarbaraMacGregor152 (1 review written)

I booked a Dubai hotel . The price stated was in sterling. When my credit card was charged it was in emirati dirham and the price was increased by a AED 1000 (£120) due to hidden hotel tax and service charge. Then the credit card company charged me £30 for conversion rate. The customer service is terrible and appalling. Please never use these people. … Read Full Review

Booking.comteam's Comment

Written on: 16/10/2014

Hi,

When making a reservation on the Booking.com website please be aware that you will be charged in the hotel's own currency and the currency exchange convertor is a feature meant to be used to find out how much you will pay in your selected currency. This information is also stated while you are booking your reservation. Taxes and service charges are also advertised on the Booking.com website and shows whether they will be excluded or included in the advertised price. If you could please provide your booking number I can investigate this further.

Regards,
Brian
Booking.com Customer Service Team

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★★☆☆☆

“Park & Suites Hotel Divonne les Bains - DIRTY !!”

Written on: 15/10/2014 by Lilianna272 (1 review written)

We recently stayed in this hotel for 7 days/6 nights. Despite their recent policy stated in small print at the bottom of the booking and only available once booked, they DO NOT clean the rooms once a week for periods over 2 or 3 days. During our entire stay our room was not cleaned once! The sheets, towels and bathroom toiletries including toilet paper were never changed or supplied. In the past they at least provided a vacuum cleaner but even that wasn't available. Never in my entire life… Read Full Review

Booking.comteam's Comment

Written on: 15/10/2014

Hello,

I'm sorry to hear about this. I can see that the hotel does provide free public parking and there is also an option for private parking for EUR 3.50 per day as advertised on the Booking.com website. However, I would like to bring this complaint forward to the hotel. Can you please provide your reservation number so I can assist you?

Regards,
Brian
Booking.com Customer Service Team

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Disgruntleddirt's Comment

Written on: 16/10/2014

Hi Brian,
this is not the first time we encounter problems with their (lack of) cleaning and or other services. The booking number is 436.779.314. I do not receive the emails for this booking directly but would appreciate doing so if there is a way to do it please let me know.
Thanks

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Booking.comteam's Comment

Written on: 16/10/2014

Hello,

Thanks for providing your booking number. Please allow me some time to look into this. I'll contact you as soon as I am able by phone or e-mail.

Regards, Kelly
Booking.com Customer Service Team

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★★☆☆☆

“Inaccurate confirmation”

Written on: 14/10/2014

I booked 2 room for 5 people (4 adults+1 child) with free breakfast. When I reached hotel I got a shock when the reception told me that I booked 2 standard room for two guest with free breakfast and I have to pay for additional guest plus breakfast. I called the booking.com reception to complain about this issue but she was very arrogant and did not listen to my complain. This is the first and last time I use booking.com don't want to have stress while travelling… Read Full Review

Booking.comteam's Comment

Written on: 14/10/2014

Hi there,

I'm sorry to hear of your experience. Though you may search for rooms that can accommodate a certain number of guests, the rate listed is usually based on a standard occupancy of two guests. A third guest may be permitted to stay in the room at an additional cost. I'd like to check on this, so I would appreciate if you provide your booking number.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“HOLGATE BRIDGE HOTEL YORK - AN ABSOLUTE DISGRACE ”

Written on: 14/10/2014 by will8910 (1 review written)

After arriving 20 minutes after the check in time arrived 1420 check in is 1400 - 2100 - we informed the cleaners that we were there and it was another 15 minutes before anyone came to check us in. The phone rang and someone was complaining about the service. The alarm bells should have started ringing then. When we eventually got into the room we decided it was a good job we didn't bring the cat as we could never have swung it, as the room was tiny. After going for a walk we came back and… Read Full Review

Booking.comteam's Response to will8910's Review

Written on: 14/10/2014

Hi,

I was able to locate your reservation and I can see we've tried to address your complaint with the property but they have not been able to provide a solution. I'll look into this matter and contact you as soon as I am able by phone or e-mail.

Regards, Kelly
Booking.com Customer Service Team

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★★★★☆

“One night stay. ”

Written on: 09/10/2014 by Taliag474 (1 review written)

Felt very comfortable from walking in the door. It had a nice feeling and the staff were very friendly. My daughter and I only stayed one night, but will stay there again. Breakfast was lovely, and service very good. The room was nice, and the TV had a docking station, so I could charge my iphone and play my music and videos through the TV. Also free wifi throughout the hotel… Read Full Review

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