Booking.com Reviews - www.booking.com

★★★★☆
4.4 / 5
90% of users recommend this

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Latest Reviews

★☆☆☆☆

“Didn't deal with my complaint”

Written on: 09/07/2014 by JakePorterfield (1 review written)

I booked a villa through booking.com and whist the villa was lovely when we arrived the advert was very misleading. It stated that the villa had ' satellite TV' and we expected a decent amount of English channels as we booked through booking.com's English website but we where wrong. The satellite TV was in German. When I tried to complain to booking.com they refused to deal with my complaint and fobbed me off completely. From the first email to the last I had 6 different customer service… Read Full Review

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★★★★☆

“Easy booking”

Written on: 08/07/2014 by Cooleycs478 (1 review written)

I have used booking.com for many times and I have never had any problems with it. Very easy booking process and I think you can really get the best deals for hotels… Read Full Review

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★★★★★

“Hotel Rena, Perissa ”

Written on: 07/07/2014 by ChrisandDI (1 review written)

What a fantastic family hotel. This was our 7th visit to this hotel and we have never been disappointed. The rooms are clean, with the rooms serviced daily and towels replaced daily as well. The breakfast goes along the lines of most Greek breakfasts with bread, jams, marmalades, fresh fruit, yoghurt and honey and scrambled eggs EVERY DAY!!! The pool is kept clean and he runs a very tight ship with the staff to provide a welcoming, friendly, professional and hilarious environment. He is a true… Read Full Review

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★☆☆☆☆

“rubbish site”

Written on: 07/07/2014 by kirstym14 (1 review written)

I will never use booking.com again due to the fact they quoted me three different prices for a room. In which the prices kept getting more expensive. They did not compensate me for their error and I felt all they were after was taking my money. I highly recommend not using this site. The customer adviser also didn't do her research as if she had, I wouldn't have been messed around so much on the price. … Read Full Review

Booking.comteam's Response to kirstym14's Review

Written on: 08/07/2014

Hello there,

I am sorry to hear of your dissatisfaction. I would like to investigate this matter further, and would appreciate if you would share your booking number. Please reply to this comment, or send an e-mail to us referencing this review.

Regards,
Salvador
Customer Service Team

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★☆☆☆☆

“DO NOT book!!!”

Written on: 07/07/2014 by Fox1977 (1 review written)

Please do NOT book this Motel " Sandiper Motel located in 4112 South Centeral Ave Los Angeles, 90011" Because of the following reasons ; I booked the above motel for 3 nights. Right on the first night my whole body started itching all over and it was exactly around 2:00 am. around 3 i couldn't take it anymore and it gotten worse... i called the front desk the owner was a manager i requested to pls give me a clean sheet instead she was like its almost morning and hangup on me. all night i was… Read Full Review

Booking.comteam's Comment

Written on: 07/07/2014

Hello,

I'm very concerned about the experience that you had at the Sandpiper Motel.

I'd like to investigate this further for you. Could you please reply with your booking number so that I can look into it?

Kind Regards,
Crystal, Booking.com Customer Service Team

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★☆☆☆☆

“HORRIBLE EXPERICE BOOKING WITH BOOKING.COM”

Written on: 06/07/2014 by krishnaavadhani (1 review written)

We booked Villa Veronica Bali through Booking.com. I was in touch until last day with frequent email to myexoticbali@gmail.com until last day regarding various things like cleaning of pools etc. When we land in Bali, we are driven to a "completely different Villa". So WHAT WE BOOKED , WE NEVER GOT. We are instead driven to Gita Ayu Vila. I am looking at avenues possible to sue Bookings.com and also Villa Veronica management . Will try to contact Indonesian authorities and try to bar both so… Read Full Review

Booking.comteam's Response to krishnaavadhani's Review

Written on: 07/07/2014

Hello,

Thank you for letting us know about this situation. I apologise that you had to go to another villa.

If you could post your booking number, I would be happy to investigate for you.

Kind Regards,
Crystal, Booking.com Customer Service Team

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★★★★★

“Vine House Llandudno. Friendly welcome, clean, great food ”

Written on: 06/07/2014 by DariusKnight386 (1 review written)

Vine House Llandudno. We have spent 3 comfy nights and had 3 lovely breakfasts .The room was spotless, the en-suite was clean and fresh with everything a traveller needs and the selection of drinks were suitable for everyone's needs. We would recommend this bed and breakfast to all our family and friends. Fantastic value for money… Read Full Review

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★★☆☆☆

“WRONG PRICING ON HOTEL ROOM”

Written on: 05/07/2014 by Hurstsf217 (1 review written)

ADVERTIZED HOTEL ROOM RATE WAS INCORRECT. ALSO THE ROOM TAX WAS INCLUDED IN BOOKING.COM PRICE, IT WAS NOT… Read Full Review

Booking.comteam's Comment

Written on: 05/07/2014

Hi there.

I am sorry to hear this. Could you please provide your reservation number so that I can look into the issue?

Regards, Konstantina
Booking.com Customer Service Team

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Kirstym14's Comment

Written on: 07/07/2014

That is exactly what happened to me. I was told 3 different prices!

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Booking.comteam's Comment

Written on: 08/07/2014

Hello,

I would like to investigate this matter further, and would appreciate if you would share your booking number. Please reply to this comment, or send an e-mail to us referencing this review.

Regards,
Salvador
Customer Service Team

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★★★★★

“Vine House Llandudno, friendliest, cleanest best food...”

Written on: 04/07/2014 by Lyndaandjim (1 review written)

If you want a great place to stay then the Vine House Llandudno, is a great place. It has a warm welcome, comfortable and clean rooms with everything a person needs for a good rest/break.The rooms are large and tastefully decorated with drinks suitable for a wide selection of customers. You cannot go hungry when you have had one of their breakfasts they are done perfectly and you get plenty of selection to choose from. The proprietors are very friendly. I would recommend this place to all… Read Full Review

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★☆☆☆☆

“hotel room was not booked when we arrived!”

Written on: 03/07/2014 by pgHayes199 (1 review written)

I helped my parents book a beach front condo at Destin Beach on June 28th for June 30th-July 5th. We gave our credit card info and printed out the confirmation papers provided by booking.com. Then we even called booking.com to confirm they had the reservation and we were assured that everything was good to go. So they got in the car and drove 15 hours to Destin, FL! At check-in time they walked into the Capri by the Gulf office and showed them the confirmation papers. Capri by the Gulf… Read Full Review

Booking.comteam's Comment

Written on: 03/07/2014

Hello,

I'm sorry to hear about this. In overbooking situations the properties are asked to let us know if they are unable to honor your reservation as soon as possible so that Booking.com can relocate you as soon as possible. If you had found a new property then we kindly ask for your receipts to be sent to Booking.com to investigate a form of compensation to you.

Regards,
Brian
Booking.com Customer Service Team

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★★★★★

“Great Hotel Wonderful Location!”

Written on: 01/07/2014 by kabordeleau (1 review written)

We booked this hotel based on reviews from other voyagers. We were very pleased. Breakfast was delicious and had a large variety of foods available. The location was within walking or hop on hop off distance of all the attractions. The room was large, clean and had a lovely view. We had a coupon for a free bottle of wine that was delivered with nibblers when we asked for it. Everything was as perfect as it could get. We would go back anytime! The staff was very friendly (except for the… Read Full Review

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★★★★★

“Perfect Hotel !!!”

Written on: 01/07/2014 by Vainbrand (1 review written)

Excellent customer care starting from the airport transport offer, the warm welcome from the Manager Elgar other staff and the owners of AYF Palace Hotel. The very best part of this property is the amazingly comfortable and spacious rooms in the traditional high standard of AYF Palace Hotel. Very good breakfast with great selection. I have no doubt that under the watchful eye of the highly experienced General Manager Elgar and the rest of the staff, this property with its majestic building in… Read Full Review

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★☆☆☆☆

“Incompetent, awful customer service! ”

Written on: 01/07/2014 by 05pinnr (1 review written)

Promised refunds, contradictory information, hung up on, promised liquidation letters, had to call for three weeks, promised call backs. DO not know what they are doing. DO not understand customer service. Stay clear you'll have to fight to get your money back!… Read Full Review

Booking.comteam's Response to 05pinnr's Review

Written on: 02/07/2014

Hello,

I am very sorry to hear about your bad experience. Please post your booking number if you require help. I would be glad to assist you.

Regards,
Lissa
Booking.com Customer Service Team

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05Pinnr's reply to Booking.comteam's Comment

Written on: 02/07/2014

It has been, being dealt with for weeks. Such a slow process.
Please can you check the progress of this and get back to me ASAP.
It has been three weeks of phones call and emails... nothing is being done.
Booking.com just doesn't want this problem to be sorted.

Booking number: 970320259

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Booking.comteam's reply to 05Pinnr's Comment

Written on: 02/07/2014

Hello,

Thank you for providing this information. I can see my colleague has escalated your case to the customer relations department to arrange a refund. I will have an agent from that department follow up with you soon.

Regards, Kelly
Booking.com Customer Service Team

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05Pinnr's reply to Booking.comteam's Comment

Written on: 05/07/2014

Awful. Another day where nothing has been done by your disorganised company. You just do NOT care about customer service. You would think after three weeks of chasing MY money back you would prioritise the case.

Dreadful customer service!

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05Pinnr's reply to Booking.comteam's Comment

Written on: 07/07/2014

24/7 Service... Not true...

A further two days without communication.
Awful.

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Booking.comteam's reply to 05Pinnr's Comment

Written on: 08/07/2014

Hello,

I am sorry to hear about this delay, I just finished speaking with my colleague from the customer relations department and he has confirmed that they will process your case right away. You should be receiving an email shortly from this department.

Again I apologized for the delay and hope all goes well.

Regards,
Salvador
Customer Service Team

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05Pinnr's reply to Booking.comteam's Comment

Written on: 08/07/2014

I hope this will be completed within the next 24hours, although I have been promised this many times before from Booking.com

Regardless, it shouldn't take 4weeks, 10 phones called and many many emails.

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★★★★★

“great deal.. awsome”

Written on: 01/07/2014 by Diamond449 (1 review written)

Staff was perfect. Clean room.. close to lots of restaurants. . Would recommend… Read Full Review

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★☆☆☆☆

“Our hotel stay was awful”

Written on: 30/06/2014 by Fischersl486 (1 review written)

We reserved a room at the Baymont Inn in Aurora, Ill. Our room had dried bowel movement on the toilet sit, a dirty tub and shower, and hair on the pillow case. We called the front desk and someone came to the room. We were told that the stains on the tub were ground in. The shower head was not cleaned nor was the toilet. When the front desk attendant called she asked if we were please with our room and we told her we were not. She didn't offer to give us a new room. We left and found a new… Read Full Review

Booking.comteam's Comment

Written on: 02/07/2014

Hello,

I am sorry to hear about the issues you had during your stay at the Baymont Inn. I would like to contact the hotel regarding your complaint. Can you please reply with your booking number?

Regards,
Lissa
Booking.com Customer Service Team

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★★★★★

“cityroomz Edinburgh city west”

Written on: 30/06/2014 by camero11 (1 review written)

Absolutely wonderful very friendly great staff especially one in particular sheilar our receptionist on our arrival, very knowledgeable always a smile and a hello, myself and my husband enjoyed a memorable weekend ,visited Edinburgh castle just 30 minutes walk maximum from the hotel very good shopping and wide variety of restaurants. Reliable buses to and from destinations but we seemed to walk everywhere.We are planning our next trip this time we are all going as a family.I would definitely… Read Full Review

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★☆☆☆☆

“Sad, very sad website”

Written on: 30/06/2014 by ShaynaHarper (1 review written)

Although Booking.com is a good website, I realy don't link the way they're pushing you with slogans all over the website trying to sell there product as quickly as possible. "Last room, be quick, this room will be reserved within 6 hours, 12 people are watching this hotel". It realy pisses me off… Read Full Review

Booking.comteam's Comment

Written on: 30/06/2014

Hi Shayna Harper,
Please accept my apologies for any inconvenience caused, as we certainly don’t want any of our customers to feel this way. I have forwarded your feedback to the relevant department. Please email me should you have any questions.
Regards, Tal
Booking.com Customer Service Team

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★☆☆☆☆

“faking and cheating on booking.com”

Written on: 30/06/2014 by msPhillips194 (1 review written)

I am from Canada so I came USA for a trip with my family and I saw a hotel on booking.com, the name of the hotel was the pina coporate apartment and it was fore star hotel and the price was 104 dollars and it was very good by photos so I thought it was a good and cheap deal so I booked it and when I went to the location that was given, there was no hotel named the pina there, I even asked the police but they told me there is no such hotel and when I tried to call the hotel the number didn't… Read Full Review

Booking.comteam's Comment

Written on: 30/06/2014

Hi msPhillips194,
I'm sorry to learn on your experience. I've checked our system and could not locate your reservation. Could you please provide your reservation number?
I would like to investigate it further.
Regards, Tal
Booking.com Customer Service Team

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★★★☆☆

“Prices different to hotel when you get there ”

Written on: 28/06/2014 by MichelleW1990 (1 review written)

Booked a hotel in Amsterdam which included the city tax for €368, one of the main reasons I booked this hotel was because of the inclusive city tax. Upon emailing booking.com they then stated city tax isn't included to which I replied with a copy of my confirmation email confirming city tax is included. I got an email a few days later then confirming again that city tax is included and €368 will be all that will be charged. When we got to the hotel they charged us more than this to include… Read Full Review

Booking.comteam's Response to MichelleW1990's Review

Written on: 30/06/2014

Hi MichelleW1990,
I apologize for any inconvenience caused. Could you please provide your reservation number? I would like to investigate this matte further and update you with the outcome.
Regards, Tal
Booking.com Customer Service Team

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★★★★☆

“We only stayed 1 night in this gorgeous cosy little...”

Written on: 28/06/2014 by RestedMelbcouple (1 review written)

We only stayed 1 night in this gorgeous cosy little cottage & wish we could have stayed longer. The host & hostess were lovely people & it was great to chat to them & it truly added to the experience for us. Great nights sleep in the quiet surroundings in the comfortable bed with the warming fire. We will definitely make this our go to place for a quiet night out of the city. Thanks again to our hosts we had a lovely time… Read Full Review

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