Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
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Latest Reviews

★★★★★

“So easy to book with. ”

Written on: 24/07/2017 by Donnaricebanfield (1 review written)

I downloaded the app and I'm so glad I did. Very easy to use and very clear and straightforward. I can manage my bookings easily and efficiently. Most booking are free to reserve and pay on the day. I've already booked three times with them and if I book twice more I get 10% off my next booking. Great company… Read Full Review

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★☆☆☆☆

“The Smart Sea View Hotel”

Written on: 24/07/2017

We check in ok we had a room with ensuite and this was right up the top, The room was very cold there was hearting but it did not work. Getting in to bed it was very damp Shower had a shoe lace holding it up, Cracked sink and cracked tile on floor in bathroom plus melded. Room floor not clean, Big crack's in the windows that the curtains were moving windows not clean just about see out of them. cctv in hall ways held up with stickey tape. People sleeping in the hall ways. This hotel is very… Read Full Review

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★☆☆☆☆

“no customer serivice at all”

Written on: 23/07/2017 by 486Herndon (1 review written)

Made reservation in May for a holiday in July, choose the no prepayment option and free cancelation option. We were charged the next day on our credit card! We cancelled the reservation the week after, no refund was given, I had to call 6 times and they requested our bank statement to prove the charge!! We gave them the proof and they never refunded us and called us!! So we called again and again every time someone says they will get back to us, all liers, never anyone contacted us! We will… Read Full Review

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★☆☆☆☆

“Bad experience ”

Written on: 21/07/2017 by Alanna279 (1 review written)

Modified a booking', and they cancelled my trip, even though I had an email that my reservation had been modified. Called customer service and all they did was blame me for their error. Sent a complaint to their customer support 2 hours ago, and no follow up has occurred. Would not recommend this site… Read Full Review

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★☆☆☆☆

“Horrible - Do Not Use This Web Site”

Written on: 21/07/2017 by omMorgan423 (1 review written)

Okay, so I booked a non-refundable room quite by error. Totally my fault, didn't need to do that. Then I had to change my reservation date BY TWO DAYS. I was still staying at the same place, same rate, everything the same. I emailed booking.com ... no response. I called Hampton Inn. They told me I had to deal with booking.com. I emailed again, utilizing their feature to email "the property." Nothing. I ended up re-booking for the different date through the hotel web site. Once again I… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 20/07/2017 by Jairo413 (1 review written)

I booked a hotel in Atlanta, USA with Booking.com on line as usual. On arrival the hotel had no information about my booking. I had to call Booking.com on a number provided by the hotel. The phone call lasted 32 minutes a lot of which was just waiting for my call to be answered. When it was finally answered the line was terrible and the call handler was very difficult to understand. He spoke on my mobile phone to the hotel reception who told him what to do to get my booking confirmed. Basically… Read Full Review

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★☆☆☆☆

“Be very careful when booking”

Written on: 20/07/2017 by Camille153 (1 review written)

We booked a hotel through booking.com. After our stay at the hotel we found our charge to be $150 more than what we expected. When we asked what the difference was the person helping us launched into a very rapid and non sensical explanation. Be very careful to read all fine print. Often you can get the best price by booking directly through the hotel… Read Full Review

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★★★★★

“Excellent service!”

Written on: 18/07/2017 by 383Patterson (1 review written)

Spent the weekend at La Quinta Brownsville, Texas and had such a wonderful experience! The staff was amazing! Every morning we were greeted by a very sweet young lady who made our breakfast with a smile and extremely, hospitable. My suite was clean and also kudos to the custodian who was always making sure that we were having a good time! Extremely friendly and I will definitely be coming back to this hotel!… Read Full Review

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★☆☆☆☆

“Lower price NOT WORTH THE HASSLE”

Written on: 17/07/2017 by Fischermc60 (1 review written)

I have never encountered a more frustrating scenario. As a single mother of 5 who never is able to take vacation with the kids due to costs, I found it extremely stressful when the hotel called me that I was scheduled to check in with 24 hours before my check in date to tell me that she doesn't understand how I got a reservation when they've been completely sold out for weeks. I've spent over an hour (while at work) stressing about how I will get another room in peak season at the beach that… Read Full Review

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★☆☆☆☆

“NO price match guarantee”

Written on: 17/07/2017 by buddy1930 (1 review written)

I booked a room on booking.com and found it cheaper somewhere else. I submitted my claim per their policy instructions on the website with a response email stating it would be reviewed and someone would get back to me in the next few days. I called the customer service # and the agent told me that he was the 1st agent to view my email, the room was sold out and there was nothing he could do. He cannot transfer me to supervisor and any other agent will give me the same information. He ended… Read Full Review

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★☆☆☆☆

“poor stay at the singleton hotel in blackpool ”

Written on: 16/07/2017 by robertq (1 review written)

my wife and i booked a weekend a way in blackpool but didnt stay at the hotel we booked as it was dirty smelly shower was not fit to use the beds were made up with diffrent bases from other beds there was no were to put your cloths no tvs as advertised no breackfast as advertised no wifi as advertised it all fauls advertising asked for refund got told point blank no they were rude to my wife and me we asked for a diffrent room and refused us that we had to pay for two more hotels which cost… Read Full Review

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★☆☆☆☆

“booking.com Customer Service”

Written on: 15/07/2017 by 425Collins (1 review written)

I booked an accommodation which been confirmed, a month later booking.com contacted me saying that this accommodation was not available any more and suggested an alternative. I sent back an email agreeing to the offer as long as the price difference between the original and the alternative accommodation is paid. furthermore, the new accommodation is further away from the city which will cost us more, so I asked for transport expenses as well. guess what they have never got back to me, so I had… Read Full Review

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★★☆☆☆

“Worst Travel Experience”

Written on: 14/07/2017

Worst experience ever. Two families booked reservations for the Cabana at Clearwater beach almost 2 months ago. Our friends received a call from Brazil and did not answer, then about 20 minutes later we received a call from another country, but since I do business with other countries I answered at 4:30 pm on the check in date, a person from booking is telling us that the hotel cannot accommodate us because there was a huge water leak and the hotel was doing renovations, and they can move us to… Read Full Review

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★☆☆☆☆

“Will not honor American discounts”

Written on: 11/07/2017 by MBondTN (1 review written)

I tried to get a price match which was declined due to the company not being American. They do not honor AAA, AARP, etc. If they do business in the USA, they should follow the same discounts as do USA hotels. I will not use Booking.com again… Read Full Review

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★★★★★

“Excellent Off-the-Beaten-Track "home from home-stay"!”

Written on: 10/07/2017

Well worth the search (you need a Sat-Nav) to locate Roxi's excellently run B&B set in the hills above Llangollen in Mid/North Wales. A modern, comfortable, spacious (you could party in the bath!)house. The only drawback is that it is not suitable for elderly/disabled people because there is a steep, step climb to the front door. Excellent location for walkers, fisher-folk, ramblers etc., as you are surrounded by the beautiful Welsh countryside. Roxi is a very welcoming hostess. … Read Full Review

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★★★★★

“Great Experience with Booking.com”

Written on: 09/07/2017 by 155Blair (1 review written)

I booked a room at a B&B 2 months in advance through Booking.com. I cancelled my reservation through Booking.com's website a few days later after seeing some bad reviews. The owner of the Inn had already charged me for one night (according to Booking.com I should not have been charged in advance). When I called the Inn to verify I would be given a refund, the owner, who I could hardly understand, not only refused to refund my money but actually hung up on me! Even though the Inn was… Read Full Review

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★★★★★

“Great stay”

Written on: 04/07/2017 by Casek94 (1 review written)

Much nicer than the holiday inn express next door. Great facilities, nice restaurants. rooms clean, but I do miss toiletries in the bathroom. Not a fan of liquid soap dispensers. PLEASE PLEASE PLEASE move the towel rail in the bathroom having it hanging right above the toilet, in fact hanging over raised toilet seat is so unhygienic and yes BINGO one fell right into the toilet… Read Full Review

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★☆☆☆☆

“Stephen King Nightmare”

Written on: 03/07/2017 by Uriel270 (1 review written)

I thought this would be great from what I read. The minute I stepped into the room , I knew it was a mistake. It smelled old, the walls were painted yellow brick no rugs on the floors, bathroom door would not close, painted like a 5 year old did it. The only thing I can say good is that it was clean. My husband and I are senior travelers. First our car was banged by another in the parking lot and they started throwing out garbage under our car. It only got worse. I moved my car and the whole… Read Full Review

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★★★☆☆

“Misleading to potential guests”

Written on: 02/07/2017 by Coyle72 (1 review written)

Booking.com say they archive reviews after 24 months - this isn't so, the negative reviews are mysteriously removed a lot sooner, leaving the much earlier positive ones intact. How do I know? Because I've had cause to put an 'average' rating on a hotel with some negative comments which the owner didn't like, within the last 10 months and this has disappeared! This isn't fair to those seeking a genuine feedback from previous guests, positive OR negative. So come on Booking.com. be honest to… Read Full Review

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★☆☆☆☆

“Unhelpful and Rude”

Written on: 26/06/2017 by taraleigh (1 review written)

booked a hotel room, received an email saying debit card invalid so booked a different hotel room. charged for both with absolutley no chance of a refund. Emailed and called numerous times to get this sorted and they blatently ignored me. Will absolutely be telling everyone to avoid like the plague. Very disatisfied and unhappy. Also €300 out of pocket before going on holidays. Stressed and upset i have been for the last week trying to contact them… Read Full Review

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Summer Sun 2017 - Mark Warner