Boxfit UK Ltd Reviews - www.boxfituk.com

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★★★☆☆
2.7 / 5
42% of users recommend this
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Latest Reviews

★★★★★

“Great Customer Service!!!”

Written on: 17/07/2014 by Maloney43 (1 review written)

I had to get some last minute gloves and safety kick boots for a tournament on the Sunday. On Thursday, I dropped them an email explaining that I couldn't rely on postage service to get them on time. Had an prompt email back from Ken who asked me to give them a call. Following this, I gave them a call and Ken kindly told me what was and wasn't in stock. Unfortunately the kick boots I wanted were order in only, however, luckily I only have to wait a day for these to come in. Ultimately, I didn't… Read Full Review

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★★★★☆

“good and fast service”

Written on: 30/12/2013

bought two pairs of boxing gloves over christmas. had no problems and delivered within 3-4days . wishing everyone at boxfit a happy new year. (thanks vicky) great gloves… Read Full Review

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★★★★★

“Perfection!”

Written on: 02/10/2013 by Patrick.K (1 review written)

Hello! I made a pretty big order, on like 10 items last week. I live in Sweden so i realized It would take some time. I placed my order 26'th of september. DIRECTLY after i placed my order, I got a confirmation email on what I ordered and whem. Next day, I recieved a mail with a number where I could easily track my package, and see on what stage It is. After only 1 day, they already sent my package, with an estimated delivery on the 4th of october (Friday) And I was very satisfied with the… Read Full Review

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★★☆☆☆

“Not good at all !!!”

Written on: 08/09/2013 by Rialouise (1 review written)

I ordered a pair of boxing gloves They took my money and didn't have them in stock.I waited over a week for a refund.Now they have done the same thing again with a pair of boxing boots.I should have learned from the first time i placed a order with them.They are not a good company !! Never again will i order from this company !!… Read Full Review

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Boxfituk's Response to Rialouise's Review

Written on: 15/10/2013

Hi,
Can I ask in what name and date did you place your last order, so that I can investigate as to what went wrong?
Regards,
Boxfit UK

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★★★★★

“Bunch of good guys”

Written on: 13/07/2013 by Harry40 (3 reviews written)

Don't be put off by the bad reviews. They're a good little shop in Essex and have shopped in store with them for years. It's a shame the few reviews they've got online have been from customers who haven't had great experiences but like someone below has said there's a tonne of people I know in the industry that have happily dealt with Boxfit but haven't thought to write a recommendation. If you're worried about their reputation all you need to do is flick on to Sky Sports and watch a Prize… Read Full Review

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★★★★★

“Great customer service for me”

Written on: 11/07/2013 by Holls82 (2 reviews written)

Purchased a few items from them over the last year, mainly in-store (but a few bits online when it's been more convenient) and have always received a good customer service when I've gone. They are really helpful and always advise me on the best equipment for my level- even if it's been the cheaper option..! Bought some new training bands in there the other day and it was quite busy for a shop that is on an industrial park, yet they seemed to remember my face even though I hadn't been in-store… Read Full Review

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★★★★★

“Great customer service”

Written on: 30/04/2013 by Aidansim96 (1 review written)

Don't get all the negative reviews their service is excellent I bought a heavy bag from them and purchased extra chains thinking you needed to purchase them sepeatley. They soon contacted me and informed me that I did not need to buy it separately and refunded the money immediately they also enquired on how I was going to hang the bag and recommend a swivel which was actually needed but didn't think to buy. So ignore te negative reviews this is an excellent company with great customer service… Read Full Review

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★☆☆☆☆

“should be no star at all”

Written on: 05/02/2013

after 8 days of waiting my order is still "processing". They took the money and my item is not even despatched. No one is bothered to contact me. Never buy from Boxfit, they have no idea about sales and don't care about customers… Read Full Review

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Chicha's Comment

Written on: 20/06/2013

Oh no, have just ordered something from Boxfit, and after reading all the comments on here I am really worried! What was the outcome of your situation? I hope your not still waiting!

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Boxfituk's Comment

Written on: 15/10/2013

This order was placed over our Christmas shut down period which is advertised on our web site during the Christmas period and why no contact was made until we returned in the new year.

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Malta78's Comment

Written on: 17/10/2013

"christmas shut down period" - in february?? Nice

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Rialouise's Comment

Written on: 08/09/2013

Thats what happened to me ! I placed my order waited for 1 week then contacted them.They said "oh we havent got that item in stock ". but took my money !!!
Am still waiting for my £100 refund :((
I had the same thing happen last year as well but still went back to them.NEVER AGAIN !!!!

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★☆☆☆☆

“What a joke”

Written on: 11/09/2012

Don't buy from them, they are awful, no communication, they only replied to my email once I told them I'd raised a paypal claim. They called me a liar and said I'd never asked for a refund ( I had twice ). They then told me it takes 48 hours for refunds to come through. I use paypal myself for business use and have had to refund payments, we normally do it within 20 minutes of the customer asking for a refund. Lots of promises and no result, even if you're thinking of buying from them don't… Read Full Review

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★☆☆☆☆

“Saddened and disgusted ”

Written on: 28/06/2012 by dontusethesemuppets (1 review written)

It seems that I should have looked at the reviews on this site before placing my order with this company. I ordered a few products from here, the transaction went through fine, then just as some other people have mentioned here, I received an e-mail from the company (in slightly poor grammar, I might add) that I insisted I sent copies of my driving license or passport AND utility bills as proof of identity before they would send my products. I wrote back immediately with a complaint, and a… Read Full Review

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★☆☆☆☆

“boxfit cancelled my order”

Written on: 07/06/2012

I am an international customer ,they accepted my order and my card paid up.Then they wanted photocopies of my passport /driver's license and utility bills less than 3 months old.When I refused , they cancelled my order and refunded the money . I suspected identity theft. Their reason ...the order was going to ME at an english address NOT to my card address. The boxing boots were meant to be a present.Never again… Read Full Review

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★☆☆☆☆

“Drop them”

Written on: 02/05/2012 by PeteDK (1 review written)

Order placed - an shortly after an e-mail received: Thank you for your order. Your payment has been processed successfully. after two weeks that all thats been succesfull - After a phonecall I found out that didn't have the shoe in stock - and probaly couldn't get it at all! No information was given to me - but the money was drawn when the order was placed. I have now asked for a refund. No service - can not be recommended… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 26/04/2012

I placed an order with boxfit on the 13th of april for two t shirts and it's now the 26th , i called and spoke to someone who reassured me he'd call back but nothings happened with the dispatch of my items and no one called me back,it's now two days and i have to call them again with still no results ,after reading the above reviews from other customers my only concern is now contacting paypal to recover my money for a service never provided The only good thing about boxfit is the website but… Read Full Review

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★★★★☆

“Boxfituk”

Written on: 01/03/2012 by jjbb1 (1 review written)

Went down to the shop in essex and got what i needed, excellent customer care and a great bunch of people!… Read Full Review

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★☆☆☆☆

“first and the last order. Customer service terrible!”

Written on: 13/02/2012

Ordered my stuff on 26 of january and still waiting. No answer to my email at all! What kind of company could trade like this??? I don't recommend this trader or you want to loose your money… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 23/01/2012 by breezlebub (1 review written)

It seems good prices are offset by terrible customer service. I'm an international customer and I placed an order over 10 days ago and it still says processing despite claims of fast delivery. I've emailed several times asking when the order will be shipped and there has never been a reply. And I can't afford to call them. I'd be happy to wait if they would ever respond to my queries with an ETA. I don't assume products from the UK will arrive within 24 hours but I'd have expected them to… Read Full Review

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★☆☆☆☆

“Terrible communication and delivery time.”

Written on: 18/06/2011

First time I have ordered boxing gloves and I had to call several times to the customer service, to remaind them that somwhwere there is my order waiting for dispach, after several calls they sent to me tracking number that was not valid, and after 2weeks of waiting I've got my gloves. This time i placed order for headguards, thinking that last story with delay it was just one happening, I was wrong. For this company good relation between customers and store not exist. I have placed the… Read Full Review

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★★☆☆☆

“Good price but ordered Dec 19th, Now Jan 14th and just...”

Written on: 15/01/2009

Good price but ordered Dec 19th, Now Jan 14th and just had to call Boxfit UK Ltd to find out what was happening to order. Little communication. Service good when I called but should not need to chase after this amount of time. Didnt mind too much missing christmas present delivery but do not expect to hear nothing until I chased up on Jan 14th. Poor… Read Full Review

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★★★★★

“Bought a lonsdale boxing punch bag from boxfit uk and...”

Written on: 17/10/2008 by lonsdale boxing (1 review written)

Bought a lonsdale boxing punch bag from boxfit uk and am well chuffed. The delivery was excellent and products was fantastic. I have gone for a mid range boxing bag an have found this to be an excellent way to practice my skills. Thanks very much!

Excellent and after looking on ebay for a while i went straight to this boxing equipment supplier and found them to deliver exactly what i needed!… Read Full Review

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