Written on: 10/05/2013
Virgin Australia got us into buying tickets to get on a plane twice, saying we hadn't payed the first time, which they then later found out we had. Strangely that happened right after the plane had taken off. Go figure! Despite buying double sets of tickets, we weren't allowed on the plane anyway, despite having paied just minutes before checking in the second time. To top it of, they would refund anything or give any compensation, even though they later admitted it was all their... (read more)
Written on: 18/03/2013
On Tuesday 29th Jan 2013, the flight that I booked with Virgin Australia was cancelled due to a Cyclone on Australia's east coast. My flight was at 9:10am. I was advised by email not to go to the airport and a Virgin Rep would contact me in relation to recovery options. I was also told by a Virgin Rep on hand at the Airport to book another flight home. I booked another flight home later that day with Qantas. I note no virgin Rep contacted me. I contacted Virgin last week and they... (read more)
Written on: 26/01/2013 by flyingfox (1 review written)
In September 2013 we booked a flight to Hong Kong for January 2013 from Adelaide using Virgin Atlantic and partner Airline Virgin Australia. Virgin Australia were unprepaired to allow us to chose any seat allocation for their legs between Adelaide and Sydney and the return, either on line or by phone. We were told to arrive at the counter and see what we would be offered on the day. at 5 00am 17th Jan 2013 we arrived at Adelaide Airport and spent 20 minutes trying to get booked in. The... (read more)
Written on: 23/04/2012 by tehsin10 (1 review written)
regarding my flight from abu dubai to sydney all was going as scheduled until when we were about to land at sydney airport there was an announcement made that we couldnt land due to air traffic and weather conditions my arrival time was meant to be 6.30 am and then another announcement that we needed to refuel and had to go to brisbane airport which made matters worse because i had family members waiting for my arrival anyway we flew to brisbane airport and refuelled then another... (read more)
Written on: 25/06/2011
My flight to Los Angeles was fine. We left on time, the in flight entertainment was great and the food was fine (for an airline). However, they changed the departure time of my return flight and told me I would be leaving from my stopover in Melbourne 2 hours later. Initially I said this was fine, however, I later realized this did not get me to Perth early enough. I tried to all and cancel this flight as this no longer suited my schedule. I was told nothing could be done and there was no... (read more)
Written on: 12/05/2011
The flight was delayed by 15 mins due to unnavoidable circumstances but this was ok as the flight was due to arrive early anyway. The only positive thing i can say about this fight is: great for entertainment during the flight. As we were due to take off at 10:45, we were up at 5am to beat rush hour traffic to arrive '3 hours' early, as advised by VAustraia staff, as it is busy at that time of day. Had breakfast at the airport (as you do) at about 8am, expecting lunch shortly after... (read more)
Written on: 24/04/2011 by NativeNV (1 review written)
This airline has the WORST customer service I have ever encountered. I was given bad information by a V Representative prior to my ticket purchase and the airline refused to help me in any way. When I politely asked if I could speak with a supervisor, I was told NO. I will never fly V Australia again and I would never recommend them to anyone. (read more)
Written on: 03/03/2011
The content of my luggage got stolen (lock missing on the luggage). I try to contact baggage claim numerous time but customer service is hopeless (polite but hopeless) . I was told the process usually takes a couple of days and someone would contact me back. A week later, I still have not heard anything. I have been calling everyday but the line is either engaged or I get cut off mid conversation or if someone answers, there is still no answer as to what is happening with my claim. The price... (read more)
Written on: 06/02/2011
I could not board the plane because they said I need an Australian visa just for transit in Australia (I'm not going to Australia). I was not told of this silly requirement when I booked my ticket. When I called V Australia to ask for a refund, they said it's not their responsibility to tell customers of this requirement and that the entire ticket is now invalid and there's no refund. To be fair, I should have checked that a transit visa is need. However, this requirement is not very common... (read more)
Written on: 02/02/2011
Have done 3 business class Aus-USA-Aus trips with V. 2/3 of time great service, 1/3 of time standard service. Biz beds seem more narrow that Qantas, but much more flat (better sleeping on V). Just had indicative exp.....delayed Vegas-LAX flight on Delta (hopeless in my limited experience) left us with 25 minutes to get from Term 6-Term 3 at LAX....sprinted through parking lots to V counter (thankfully know LAX well)...told by initial staff we were too late, demanded supervisor....he cooly... (read more)
Written on: 24/01/2011 by acourse (1 review written)
V Australia would have to be one of the best business class airlines in the world, it was even better than Etihad which are hard to beat. The food was amazing, service fantastic as were the seats and entertainment. We were so impressed that we are flying again with them back to Phuket in Feb. (read more)
Written on: 22/01/2011
Paid for full service airline & got put on Virgin Blue & Pacific Blue flights, had to pay for everything, not even a free glass of water, they even tried to charge people for a blankets. At Melb airport there own staff had trouble checking us in, as he guy checking us in from Virgin blue said "V-Australia" is not realy part of Virgin Blue, but somehow managed to book us in!! (read more)
Written on: 13/01/2011
V Australia is understaffed at every point except the cabin crew. Check in took 2 hours. The check in agent told us incorrect information about New Zealand Visas. Thankfully we ignored her. The plane left late. However, the service on board was fantastic. It was every bit as good as Air New Zealand. However the transfers and ticketing was frustrating. On the return flight we needed to get the transfer ticket in Melbourne because someone didn't authorize them to be issued at our point of... (read more)
Written on: 14/12/2010
Stay away from V-Australia. HORRIBLE service, MAJOR schedule changes of 12 plus hours and NO CUSTOMER SERVICE!!! I've been on the phone on hold for 5 hours in order to make a change and to have my ticket reissued. Spend the extra $200 on another airline...you will be happy you did....it's not worth the stress! (read more)
Written on: 07/12/2010
I was first in line at check in, however the system for almost 45mins would not allow Australian Passport holders to be processed. I was able to remain in line and when the system was operable, they gave us express customs clearance.The flight left on time and I slept reasonably well.Preprogram your music from the system and drift off.For those criticising food- it is Aeroplane food!! As for being cold, dress appropriately.The staff were helpful, and efficient... The clearing of customs at... (read more)
Written on: 13/11/2010
V Australia lost my friends luggage. We filed a report, but was never contacted. He spent his whole vacation without his stuff and all the time trying to get a hold of someone from customer service.
If you lose your luggage you're just out of luck. No one will help you. They will just pass you on to the next person, location, or company.
PLEASE do NOT use V Australia. I don't want this to happen to anyone else. (read more)
Written on: 01/11/2010
Exit row cost $150 aus. They ran the plane cold - i asked for exit blanket - they didn't have any - they had given them all out. I froze. People jumped into exit row,. Crew said nothing. I had a cold, coughed all way and sat with thin blanket over my head. No-one helped, offered extra blanket or anything. was treated worse than a dog.
They run cold planes out of tropics to save money.I was wearing jeans, socks, shoes, shirt and jacket and nearly died with cold.
Nasty gormless aussie crew... (read more)
Written on: 25/10/2010 by tburger (1 review written)
Had a cancled flight. Staff was dishonest, and unprofessional. The airline is more worried about their music and image than safety, and getting there. Website doesn't even allow check in online. Phone number avg time to answer is in the hours, and there is little follow up with issues. (read more)
Written on: 22/10/2010
When arranging our flights for my husband and I, my daughter, her husband and two girls 5 and 8. We searched for good deal. We always fly qantas but decided V looked good value.Our travel agent also suggested V Australia. So we booked the 6 tickets. Flight was so smooth, constant info all night. Comfy seating which enabled the girls to sleep 10 hours of the 14 hour flight. So thankful for making a long journey so memorable,certainly will fly V again. Well done. (read more)
Written on: 21/10/2010
There were 13 in our party we had paid for an international flight from Fiji to Sydney imagine our horror when we got to the airport & find that the flight had been cancelled. But we thought we were the lucky ones we managed to get on a flight Ha little did we know (because no one had told us) that the flight was a domestic plane which was delayed for over an hour we had little leg room,NO inflight entertainment & sandwiches for the meal.
Now I know things can go wrong but how about letting... (read more)
Written on: 18/10/2010
When I say above I would not recommend to a friend, I mean I would not recommend my experience flying with V Australia to a friend as I value all my friendships. The aircraft B777 is a fantastic aircraft, it was clean and the entertainment provided inflight can soak up much time. On the way to Phuket I had to sit next to this rather large gentleman who made the closeness of the middle seats made it a rather unpleasant flight. But little did I know I would have gladly sat next to this... (read more)
Written on: 17/10/2010
V Australia was fantastic. Economy has so much legroom, great in-flight entertainment, food and drinks and not to mention the great friendly service. The food was great. There was so much to choose from from the entertainment that was available. The mood lighting in the cabin was awesome! Check-in was great, especially in Los Angeles, coming home, our flight from JFK arrived really early and we were able to check in our bags more than 3 hours before our flight! Will definately fly V again... (read more)
Written on: 15/10/2010
I was trying to fly home to Canada for my best friend's wedding. On the morning of August 23rd, I got a ride from a friend from Gold Coast to Brisbane. As soon as I walked into the airport, I saw on the main board that my flight was cancelled. I received no notification whatsoever. To find out what was happening, I stood in line to talk to an agent. The line moved at a snail's pace as the counter was terribly understaffed. I finally got to the front of the line to speak to an agent. The... (read more)
Written on: 29/09/2010
Congratulations V Australia. what a great experience. I was returning home to sydney from fiji with my three teenage children and husband and asked on check-in if it was possible for an upgrade from economy, they advised that I could pay for this which I politely declined. whilst waiting for boarding I was called to the gate and told that the whole family had in fact been upgraded to premium economy free of charge! With three tall teenagers this was a godsend and we were spoiled all the way... (read more)
Written on: 19/09/2010
We had a great experience with V Australia. We have travelled previously to the US with Air New Zealand and Qantas, they were just OK. V Australia has a young happy crew, efficent and friendly. We flew Premium economy and it was so good to have the extra legroom. The food was good, tasty and good choices. The breakfast waffles really good. I really liked the Baileys on ice offered after dinner. I will fly V again. (read more)
Written on: 14/09/2010
Excellent flight! All went smoothly and the cabin crew were fantastic/friendly. Will recommend to everyone and continue to fly V Australia. Cant wait when it will have direct flights to ASIA
The service, cabin crew and meals were all of a high standard. And also the LEG ROOM. Highly recommend V Australia to all my friends and family. (read more)
Written on: 01/09/2010
My daughter and son-in-law were leaving for the airport to begin their 7 day honeymoon and had a call to say their V Australia flight was canceled. We have been informed there were in sufficient passengers. It seems incredible that the flight was canceled at such a late stage. A refund was offered, forget the accommodation that was lost. It left a very bad taste. (read more)
Written on: 28/08/2010
Economy seats having good leg room. Nearly new aircraft. Very clean. Staff very friendly. One of the best entertainment system I have ever seen, plenty of movies to choose from. On the way back upgraded to Premium economy due to overbooking. Superb experience! I wish I can fly with them everywhere! (read more)
Written on: 27/08/2010
Loved V Australia to LA was my first ever flight OS and the experience was wonderful, great service and plane, will definitely fly again! (read more)
Written on: 20/08/2010
In a nutshell, forced to upgrade to Business class which cost an extra grand, hubbies seat faulty and would not recline the entire fight.
Once back home twice completed 'feedback form' with no acknowledgement of complaint. Now sending letter of demand as advised by Consumer Affairs....
Will we EVER travel Vaustralia again???? Not a chance!!! (read more)
Written on: 18/08/2010
Excellent flight! Everything went smoothly and the cabin crew were fantastic. Will continue to fly V Australia, it goes to show how a little competition can change the other players attitude overnight, I wont be support QF any time soon.
The service, cabin crew and meals were all of a high standard. I really enjoyed the lie flat beds and the turn down service even with a chocolate on my pillow. Highly recommend V Australia! (read more)
Written on: 16/08/2010
what ever ya do if u are tarvelline with v australia make sure that u only wear shorts and t shirt when u wake up from yur sleep u sweat like a pig..its reallly really hot.
there should be given out coke or cold water evwry 10 minutes....
to bloody hot (read more)
Written on: 13/08/2010
Although running half an hour late on V Australia LAX/SYD flight, overall, I rate this airline very highly. Crew were personable and helpful, food was OK (not up to Qantas standard, but acceptable) and in-flight entertainment rocked! Value for money and will definitely fly with them again. Two peeves, however!! I paid an extra $110 for an "extra legroom" (exit) seat and then found out the two people next to me in the exit row had simply "requested" an extra legroom seat and got one, without... (read more)
Written on: 31/07/2010
These guys are great. I flew premium economy and it was a fantastic experience from the express check in, welcome aboard drinks, hot towels before dinner, individual tray service from FAs that address you by name and remember your drink orders. The PE bar is a good touch. The crew on both flights were young, vibrant and clearly enjoy what they do - there is a very "hip" atmosphere on board, and all passengers are made to feel a part of the fun. Everything just looks good and the mood... (read more)
Written on: 16/05/2010
Worst flight ever. Whatever you do DO NOT fly v-australia. From the complete lack of ground crew - longest wait i have ever experienced because they had 2 ground crew checking in a 747. The air crew were a complete joke. They hung out in the kitchen drinking and ignoring requests from customers. They laughed when i asked for some water and told me to go get it myself. They changed my return flight on me and sent an email telling me to call them to confirm that i received the email - im still... (read more)
Written on: 13/05/2010 by Brisflyer (1 review written)
Worst flight ever. The plane is fantastic but its all show and no go. The ground and cabin staff are dreadful - Have clearly received minimal training. Our flight was delayed by 18 hours and yet we received no communication from V Australia regarding the delay and no help in rebooking connections. The food onboard was inedible. As an example the bread rolls were served FROZEN! The only plus is their onboard entertainment system is fantastic. (read more)
Written on: 13/05/2010
Great value for money. Staff were friendly and helpful. Food was delicious (snack bar is only packets of chips and biscuits, but great when peckish between meals). In-flight entertainmetn was wonderful, kept me busy for hours!!
Seats were slightly wider than most which is great.
You get 1 free alcoholic beverage with meals (additional must be paid for) but soft drink is free (you have to call the hostie, or try and catch them in the galley)
Highly recommending this airline to everyone!! (read more)
Written on: 30/04/2010
I bought V Australia tickets to Thailand a couple months ago, and paid extra to make routing changes. British, US, Japan & Australian Governments have said do not travel to Thailand at the moment. I rang up to change the routing and was told I could only change where I leave from eg swap Melbourne departure to Sydney departure, but still had to fly to Thailand. I am so disappointed. I can't travel there with a toddler given the violence issues - $2200 lost and they won't make changes like... (read more)
Written on: 13/03/2010
Excellent experience on V Australia. Decided to the return sector in Business and was very impressed with the whole experience. Cabin Crew member Matt Hickey looked after me for the whole and was most hopeful. I am a Plat member with Qantas and have flown Business class with many other airlines and the service I recieved from this particular crew member impressed me to the point I will fly with V business class again in a months time. The service was quick and professional. I never had... (read more)
Written on: 13/12/2009
Two dedicated crew in the premium economy cabin, service was good, crew were really nice and showing the virgin flare around
Inflight entertainment system was amazing! Very steady system from push back before to landing. Great touchscreen function with a large variety of movies and CDs to choose from. Can pause, fast forward, rewind, even stop and resume it later during the flight.
Will definitely recommend and fly again!
Written on: 03/11/2009
V Australia would have to be the worst airline in the skies. Stuffed around from start to finish. Never again. Thank goodness we have Qantas, Air New Zealand, United, China Airlines and JAL. From Melb via Sydney is a total nightmare. Take my advice and select Qantas or one of the other airlines. I visit the US at least once a year and have flown with all the above airlines - never had any problems. V Australia cabin crew just terrible. Snooty, arrogant and rude. Never, never, never again.... (read more)
Written on: 22/10/2009 by RBH58 (1 review written)
V-Australia Business Class - SYD LAX and return. The equal of QANTAS at 60% of the price. Very comfortable flat beds, good inflight entertainment, good (although not great) food and booze. Staff were young and a little wet behind the ears, but eager to please and delightful.
Usual Virgin humour abounds and can be a little groan inducing at times...example "Look, a flying saucer" written on the saucers, and the music played constantly in the toilets...examples heard...Blondie's Tide is... (read more)
Written on: 06/10/2009
Flying Sydney to LA was faultless. Great plane, plenty of room, friendly service. Entertainment system was amazing, great choices and easy to use. Return leg was delayed at LAX by about 1.5 hrs. There was no communication from staff as to the reason. We were then delayed by 40 mins on ground at Mascot - however, the captain and first officer kept us all informed every 15mns or so. Note that the flight departs from Terminal 3 at LAX - a domestic terminal, so no duty-free after you pass... (read more)
Written on: 04/08/2009
amazing flight. comfortable seats. personal service. friendly cabin crew and great food and wine choices. will not fly qantas again.v australia rocks. (read more)
Written on: 30/06/2009
handy for pre booking...has convinced me to book with V Australia! (read more)
Written on: 20/06/2009
V Australia are much better than the competition on the route - friendlier; cheaper; better service. What more could you want? (read more)
Written on: 05/06/2009
I flew LA to Brisbane return in Economy with V Australia, and I'm happy to say V Australia rocks!
The seats are significantly wider than normal economy, the leg room is fine, and the entertainment system is the best. Brand new shiny planes too.
If only they could fly direct to San Francisco - then I'd be happy to ditch qantas forever. In fact even if they allowed connecting flights to San Francisco I'd probably ditch qantas.
Written on: 05/06/2009 by lampshadeb (1 review written)
Brilliant V Australia flight, would do it again in a heartbeat. (read more)
Written on: 06/04/2009 by WadeJeremy (1 review written)
After years or flying Qantas I reluctantly gave V Australia a go. I must say that I just wanted to try them out and never thought that I would make them my airline of choice for the Pacific. I have completely changed my tune and will never fly Qantas again. We're really comparing chalk and cheese. V Australia was fantastic. Flight was near full capacity but check-in was very fast and easy. Flight left on time. Staff were amazing and made me feel very comfortable in economy. I'm sure the... (read more)
Written on: 22/03/2009
Took the flight from LAX-SYD on 16/3. The experience in economy class was way better than expected in comparison to my earlier SYD-LAX flight with Qantas. I will definitely fly with them again. Brand new 777-300ER planes featuring larger windows and mood lighting.
Large 16:9 video on-demand LCD individual screens in economy class, each with USB powered port.
Spacious economy seats with very good leg room space.
Self-serve snack bar full of chips and biscuits.
Good selection of food... (read more)