Written on: 12/09/2012
We arrived at hotel Dino in Lake Maggiorie for a 4 night stay (advertised on Travelzoo) and were told that our room had not been paid for and that they were owed alot of money from Hotelsbooked/Holidaysbooked.com. We argued on the telephone (at great cost) with them on and off for 3 hours before they agreed to pay for our room by credit card and we were then given our key !!!!!! Very very unproffesional - not to be trusted. (read more)
Written on: 30/05/2012
Had one of our best ever holidays in Madeira courtesy of Hotelsbooked via Groupon. Everything went like clockwork. Hotelsbooked politely answered every query we had and took the trouble to contact our hotel with additional requests. The hotel, Calheta Bay, was excellent. We were on half board...and that was all that was necessary because the food was gut-bustingly good and hugely plentiful! Evening entertainment was laid on and was good and varied...something for everyone. Hotel staff were... (read more)
Written on: 27/05/2012
From my experience, their policy is "if we don't write it into your travel document then you don't get it" even when it's part of the package. We asked them repeatedly to correct the document they sent us, each time they sent us back a document with the incorrect details and that was all we got in the end. We complained, they said they'd review and reply within 28 days. They didn't. How can you ensure they will write into your document what you have booked and paid for? Answer: you... (read more)
Written on: 06/05/2011
Watchout for the misselling!!
The price you see is not the price you get. I paid for the whole trip and 2 days later I got asked for £150 extra for exactly the same itinerary. Supposedly they waited too long to book the flights and the price went up..So they decided to throw the cost incurred for their admin inefficiency at me.
They even had the audacity to threaten if I don't pay up I will forfeit everything I paid. At the end, I had to move the travel dates to offset some of my cost.... (read more)
Written on: 17/02/2011
booked a 7 night holiday to the 5 Star Enotel Lido through Hotelsbooked not only did I get a great bargain £399 Half Board, but i had all my paperwork witihn 24hours of booking.
There were no nasty surprises, no additional add ons, everything was detailed in the Ad, unlike all the other companies on Travelzoo who hide all the extra charges.
Great service, great price, great Hotelsbooked, I will use them again as they have the best prices and the best staff, Many thanks Mrs Davies.
Written on: 20/01/2011
Saw holiday to madeira on travel zoo news sheet. booked by phone everything went like clockwork, the whole holiday was a great success the hotel do santo was in a quiet area but with the curtesy bus and a bit of effort with taxi and buses my wife and I had one of our best holidays. (read more)
Written on: 12/10/2010
The holiday was advertised with Dealcheckers - must admit a little dubious at first after reading reports about Hotelsbook.com but our experience was totally different to most of the other reviews. Melanie dealt with our booking and everything was as she said and our details came through in a couple of days. Our holiday was perfect and we got the service she said we would.
Please dont be put off by the negative reviews. (read more)
Written on: 13/09/2010 by Voelkl (1 review written)
We saw an offer from Travelzoo. It was a seven-day holiday in Sardinia in a 4-star hotel with half board. This offer was made by hotelsbooked.
We (total 3 persons) have reported there and we have asked whether an extension for a total of 12 nights is possible, we had interest in one double and one single room). Over time we have received three bills for each of three components: air travel, commission hotelsbooked and the price that had to be paid locally to the hotel. The... (read more)
Written on: 30/08/2010
My confirmation email from them made no mention of the car hire, even though it was costed in the price. "administrative error" was the reply, but despite repeated requests I never got an itemised invoice that showed I'd paid for car hire. When my Car voucher wasn't sent, I called again, and again and again, eventually getting the voucher just before travel. I was also told our holiday charge included Ryanair priority boarding (it didn't) and a Focus sized car would be available at the... (read more)
Written on: 28/05/2010
We agree with the review on The Costa Azul Hotel, in Ballestrate, Sicily. The hotel was clean with a lovely pool area and the staff were pleasant enough, with the exception of the owner who was extremely unfriendly, and never spoke to any of the British visitors during our week's holiday. The hotel is not well placed for exploring the surrounding area - some guests in desperation hired a car. Several big functions took place whilst we were there, and the handful of British tourists were... (read more)
Written on: 27/05/2010
Booked a week's holiday half board in Ballestrate, Sicily in an "alleged" 4* hotel named AZUL. The clean hotel was nearly new and the staff were pleasant.
However, it is in the middle of nowhere with no bus service into the town which is some two kilometres away. The roadway is hilly and dangerious to walk on as there are no pavements. If you walk along the beach it is not safe and is strewn with litter and tipped rubbish. In fact the whole area is just surrounded by overfilled skips and... (read more)
Written on: 22/05/2010
Do NOT use Hotelsbooked.com-misrepresentation/poor quality info of location/hotel, non-existent customer service, failure to reply to e-mails and phone calls par for the course. We came home early (cost extra via Ryanair of course) from a Sicily hotel -Baglio Basile - which was in the middle of nowhere and catered for big functions (weddings/conferences) sidelining the solo tourists. Followed up this experince with e-mail on the 17th May stating causes for complaint -no reply to date. ... (read more)
Written on: 19/05/2010
Absolutely awful, hotelbooked didn't send us confirmation till less that 24 houtrs before travelling. And that was after countless calls from us. The holiday was hugely misrepresented, hotel was awful and location was unbelievably bad. Be aware of this tour operator. (read more)
Written on: 17/05/2010
Booked holiday to Sicily via Travelzoo offer - excellent value. Flight with Ryanair (arrived early!), tranfer to hotel awaiting our arrival and return also, with excellent trips during our stay. Hotel 4 star (bear in mind Sicily is quite dilapidated in places) - pristine condition, great pool, good food, etc. We definitely felt we got good value for the money paid. Typically this type of offer always has extras - we paid extra for the transfer, a small charge for a suite (£50 -... (read more)
Written on: 29/04/2010 by holidaydisaster (1 review written)
I saw a holiday to Madiera last year and booked it through Hotels booked, they added taxes which were unsubstaniated. They have a different quote depending on which rep you are talking to at the time. They booked only one bag per booking and didn't even mention this people had to pay extra charges at the airport. Absolutely awful company to deal with, there is a woman who keeps calling you Maam and seem to be accustomed to making excuses and trying to make you seem wrong when you are right. (read more)
Written on: 14/04/2010
Myself and my partner to Madeira with Hotelsbooked January 2010, I must say we couldn't fault them at all, the service from the time we landed till the time we flew home was excellent. (read more)
Written on: 09/04/2010
I have traveled a great deal throughout the world in recent years and Hotelsbooked.com is by far the worst operators I've had to deal with. Here is what they did:
1. After I made the booking I inquired about the "free upgrade for the first 50 booked". A staff member from Hotelsbooked.com said they were special rooms in the hotel just for Hotelsbooked.com customers. When I contacted the hotel, there was no upgrade and certainly no special rooms just for their customers.
2. I paid for stored... (read more)
Written on: 24/03/2010
I to have booked a holiday with Hotelsbooked over two weeks ago and have not had any confirmation, they have left me waiting on the phone for 20 minutes. They have taken more deposit than we agreed to. How are they getting away with what they are doing. (read more)
Written on: 11/03/2010 by vickie90 (1 review written)
I've also booked a holiday to Sicily with them nearly 3 weeks ago now and have recieved nothing from them. I have phoned them so many times as well with them telling me they will phone me back and never have. I don't know what to do now as the money for the deposit has come out of the bank account but i have no idea the holiday even exists!!!!! (read more)
Written on: 02/02/2010
I booked a holiay in Madeira with Hotelsbooked.com a week before departure and was charged an extra £40 'fuel supplement' durng the booking process. Their website blurb stated free daily transport to Funchal so we did not book car hire. On arrival there was no free transport available but, on checking, the hotel agreed that they should be providing it 3 days a week (Mon, Wed, Fri), leaving at 9.00am. We arrived at 9.30am on the Friday so were effectiely left isolated untl Monday. We... (read more)
Written on: 22/01/2010
Do not book with this firm and definately DO NOT PAY any airport taxes direct with them opt to pay at the airport, you never have to. What happens to the money--- who knows. We cancelled through our own fault so no gripes their, if you have to do the same read the cancelation terms although they do not keep to them anyway. They never answer E mails and keep you holding on a 0844 number for a long time during the booking. Having said all that if you want to take a chance the holiday was quite... (read more)
Written on: 28/09/2009
We found a cheap holiday deal through travelzoo with Hotelsbooked.com.
Comparing the price of the flights and hotel we saved about £200.
But, thats about as good it got. During the payment process I was asked if I wanted to pay the £30P/P tax now I said no and would pay it at the airport, we never had to pay it at the airport so what would hotelsbooked done with it? The next two weeks were spent chasing them for the confirmation, when we finally received it we spend the next couple of days... (read more)
Written on: 09/09/2009
hotelsbooked agency is terrible DO NOT BOOK WITH THEM you can't get through EVER they screw you on prices, the hotel was not booked (read more)
Written on: 11/05/2009
I too have booked to go to Sicily in June with Hotelsbooked.com booked 10 days ago and still no confirmation - thye have tried calling me Once at 10 to 5 when they only work 9 - 4 and the other time I was driving home (read more)
Written on: 08/05/2009
i have booked to go to sicily on 20th may with Hotelsbooked.com but cannot get confirmation - booked ten days ago- and despite many phone calls, have no idea whether holiday/flights exist. (read more)
Written on: 24/12/2008 by rfmaem (1 review written)
A company that does not pride itself on customer service in my experience. Having paid for the Holiday as requested and told by Hotelsbooked it would be in two transactions which it was although I did not check the amounts as I received an email from them stating paid in full. Some two months later I received an unsigned letter stating part of the balance had been refused and requesting payment.
It appears they made a mistake and tried to get the money from my account but were refused. They... (read more)
Written on: 14/10/2008
Hotelsbooked.com changed their company policy and decided to ring up the day before the holiday to tell us this. The new policy meant that the second payment had to come out of a different account. We gave them these details and then promptly lost them. We were rang on holiday accused of not paying and then they took money out of the first account we gave them and fined us for this. I would not recommend that you book with them!!! (read more)
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