Hargreaves Lansdown Reviews - www.h-l.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Arrogant and poor service”

Written on: 19/07/2015 by Bee567 (1 review written)

I have been a customer for many years. Their service used to be excellent but over the last couple of years has become increasingly worse. Staff are ill informed, give out the wrong advice and then refuse to be held responsible.They do not care about their customers and assume that the high regard the press holds them in is sufficient. Their charges are very high and not worth it. Will be moving my sizeable portfolio as soon as posSible… Read Full Review

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★☆☆☆☆

“Arrogant and poor service”

Written on: 19/07/2015 by Bee567 (1 review written)

I have been a customer for many years. Their service used to be excellent but over the last couple of years has become increasingly worse. Staff are ill informed, give out the wrong advice and then refuse to be held responsible.They do not care about their customers and assume that the high regard the press holds them in is sufficient. Their charges are very high and not worth it. Will be moving my sizeable portfolio as soon as posSible… Read Full Review

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★☆☆☆☆

“Arrogant and poor service”

Written on: 19/07/2015

I have been a customer for many years. Their service used to be excellent but over the last couple of years has become increasingly worse. Staff are ill informed, give out the wrong advice and then refuse to be held responsible.They do not care about their customers and assume that the high regard the press holds them in is sufficient. Their charges are very high and not worth it. Will be moving my sizeable portfolio as soon as posSible. 4… Read Full Review

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★★★★★

“Good all round facility”

Written on: 26/06/2015 by McClanahan382 (1 review written)

Generally have found them to be a good service provider (if a little more expensive) additional information and research is helpful, as is being able to access many accounts from one screen. Provide a range of products from ISa's trading accounts to sipps and child isas. Seem to have got over a lot of teething problems wit the new site. Left to use them from Selftrade (where had many problems)… Read Full Review

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★☆☆☆☆

“Website failings and terrible customer service”

Written on: 16/05/2015 by McKee249 (1 review written)

Avoid! Initial impressions were good until the website started to default all transactions to Buy despite selecting Sell. Customer service is extremely poor when you have any issues. Look elsewhere, I will be… Read Full Review

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★☆☆☆☆

“Overpriced ”

Written on: 28/07/2014 by Schultzll225 (1 review written)

The cost of their services are too expensive compared with others. They need to be more competitive or they will lose trade (and me)… Read Full Review

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★★★★☆

“Helpful and knowledgeable”

Written on: 11/04/2014 by madterrier (5 reviews written)

I have always found Hargreaves Lansdown staff to be extremely polite, helpful and knowledgeable. Most questions are answered on the first call and if by chance they do not know the answer, they get back to you quickly. The platform is very easy to navigate and use. They are a cut above some of the rogue dealers like Interactive Investor. Yes, they earned their reputation for funds and their costs for individual share dealing and annual charges on SIPPs used to be higher. But those have all… Read Full Review

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★★☆☆☆

“Avoid for Individual US and other foreign Shares”

Written on: 04/04/2014 by ColinWardle (2 reviews written)

Whilst Hargreaves and Landsdown provide an easy to use platform with a lot of reasonable research. I am not happy with the "hidden Charges" that I have incurred buying mainstream US shares In short there is a headline "trading fee", currently £8.95 per transaction in reality you pay far far higher charges, as H & L make a large margin on the exchange rate. I have typically paid a total of just over 2% for such transactions. Whilst I understand there are some additional costs associated with… Read Full Review

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Tonyhq's Response to ColinWardle's Review

Written on: 08/04/2014

Ditto for me. I have been with them for around 8 years but recently have become dissolutioned with their tactics and charges. I am sick to death of the constant stream of sales promotion packages that they send to me. And I no longer trust their Buy and Hold policies. They always seem to recommend a buy but never a sell and that worries me. I fear they are still locked into the Trailing Commission scams that have now been abolished. Alternative competitive companies are out there and I would advice you check them first before investing here.

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Tonyhq's Response to ColinWardle's Review

Written on: 08/04/2014

Ditto for me. I have been with them for around 8 years but recently have become dissolutioned with their tactics and charges. I am sick to death of the constant stream of sales promotion packages that they send to me. It is now treated as "junk mail". And I no longer trust their Buy and Hold policies. They always seem to recommend a buy but never a sell and that worries me. I fear they are still locked into the Trailing Commission scams that have now been abolished for the future. Alternative companies are out there and I would advice you check them first.

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★☆☆☆☆

“Aloof, Arrogant & Incompetent Customer Service!”

Written on: 01/04/2014

I have just joined them and I have found them arrogant, aloof and totally incompetent. Their customer service is atrocious! To the point I nearly missed the deadline for cashing in my capital gains. I put in a written complaint 10 days ago and they have not even answered me. I wrote to Peter Hargreaves and he has not replied either. Do not go with them! Their administration is a nightmare!… Read Full Review

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★☆☆☆☆

“hargreveslansdown”

Written on: 14/10/2013

I have seen this coming for hl.co.uk for months now they know just how bad the platform is, not good enough for the UK's biggest broker, the website has been getting slowly worse over time and i have only been with them a short while but unless it improves rapidly i will vote with my feet and leave. If you try to trade and cannot its not good enough. Captain slow site when it is up, Avoid. Very unhappy customer. :-(((zzz… Read Full Review

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★☆☆☆☆

“Failure to be able to deal”

Written on: 11/10/2013 by sjc789 (2 reviews written)

This is the second time in 6 months where I have not been able to deal when I wanted to online. Not even trying to deal in royal mail, their whole system has crashed for most of the day it appears. What would happen if there was a big market move and I wanted to buy or sell… Read Full Review

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★★☆☆☆

“almost meltdown today”

Written on: 11/10/2013

Am usually very pleased with HL for share dealing but on Royal Mail day there has been total chaos.From 8.30 this morning until mid-afternoon(at time of writing) the on-line system is not working correctly so you cannot deal and it is almost impossible to get through on any of the phone numbers given unless you try for 90 minutes as I did. Interesting to see how they will respond.An online dealer with no online access! Would there be the same problem with a market crash and a lot of activity… Read Full Review

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★☆☆☆☆

“Royal Mail system problem - not the first time forH&L”

Written on: 11/10/2013

I've been a customer of H&L for 9 years and the Royal Mail problem experienced today, system down and cannot get through on the telephone, is not the first time that they have had problems. Very unreliable system. H&L like the high commissions that they charge but don't reinvest it in the business… Read Full Review

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★☆☆☆☆

“Unreliable Systems”

Written on: 09/10/2013

I made an on-line application for the recent Post Office share issue. I arranged for the maximum allowable funds to be available using my debit card for a new Hargreaves Lansdown account. I clearly remember selecting the Post Office share option. Apparently this did not work correctly and I was advised too late that no investment instructions had been received. No explanation or apology for this failure was given in spite of numerous phone call attempts and several emails. HL customer… Read Full Review

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Mikeryan's Comment

Written on: 15/10/2013

I have had exactly the same problem in attempting to purchase Post Office shares through the dedicated section of their website. The money was accepted but no shares allocated despite having completed the required steps As their platform is obviously not robust I will be looking to move to an alternative platform.

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Raychanuk's Comment

Written on: 23/10/2013

I have had a similar experience opened an account with Hargreaves lansdown for my wife to purchase Royal Mail shares needles to say I never got them due to their web site. Complained and am still waiting for them to get back to me. Ray

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★☆☆☆☆

“Poor Service and hidden charges”

Written on: 20/09/2013

Be wary of HL! As other reviewers have commented their customer service responses are arrogant and dismissive. We have substantial funds with them but I'm looking to move the lot due to their appalling response to my queries… Read Full Review

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★☆☆☆☆

“Dont trust Hargreaves Lansdown”

Written on: 19/07/2013 by icestationbob (1 review written)

I placed a ‘Fill or Kill’ order on my HL Vantage account for a stock with a buy price of 130p and I found the next morning that the deal had been put through at a price of 160p, even though the price of the stock was still 130p. When I called to query this, I was told there was a limit on the number of units that can be bought at the published price. I pointed out (and they agreed) that there is no information on the HL website about this restiction but in spite of that they refused to… Read Full Review

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★☆☆☆☆

“Dont Move to Hargreaves”

Written on: 30/04/2013 by MoneyManner (1 review written)

I have just finished moving my SIPP away from Hargreaves, where I had it for 7 months. Unless you have a lot of money and even more time, then avoid making a massive mistake and do NOT move your money to Hargreaves Lansdown. They are rude, arrogant and full of them selves and that is on a good day. Of course I am talking about the customer service bods I have spoken to. I find the charges are high for small investors, they use very sneaky wordings in the advertisments and then when you… Read Full Review

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★☆☆☆☆

“Dreadful Communication on progress when Re-registering...”

Written on: 05/04/2013 by cottingham (2 reviews written)

"I foolishly decided to re-register my CoFunds account into a HL Vantage account. Even tough HL informed me this could take up to 3 weeks. 8 weeks later it is not complete even though my previous PlatForm Re-registered the Funds over 2 weeks ago. HL are now not responding to update requests . I will use another Platform in future… Read Full Review

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★★★★☆

“Good for funds, not the cheapest for shares”

Written on: 07/06/2012 by Feverpitch (1 review written)

Currently hold S&S ISAs with Hargreaves Landsdown and overall I'm quite happy. They are are good trading platform for Managed Funds. Be carefully if you are buying individual shares. Their trading costs are not the cheapest avaliable. Lots of useful information on the website. Also there is not an iPhone app for trading… Read Full Review

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★★★★★

“Free information”

Written on: 26/04/2012 by LeighM (1 review written)

They publish lots of free guides which are useful whether you invest with them or not. Personally, don't see why not… Read Full Review

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