SplashDirect Reviews - www.splashdirect.com

★★☆☆☆
2.3 / 5
32% of users recommend this
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  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“terrible on all fronts”

Written on: 26/09/2014 by Jamiep371 (1 review written)

Website didn't put purchase through, kept coming up with an error. I phoned up customer services immediately after failed attempt to put order through. This person said there had been a glitch and in effect I had paid 3 times which I was assured would be sorted out (which it was). I was told this order had partly gone through and would be completed manually. I received nothing after several weeks and emailed several times to find out what was happening. My order arrived 28 days later. The… Read Full Review

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★★★★★

“Great range, friendly service. The website is easy to...”

Written on: 21/09/2014 by Kierstent355 (1 review written)

Great range, friendly service. The website is easy to browse. Super prices, great value for money. Will definitely be back, and recommend to friends… Read Full Review

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★★★★★

“Great customer service”

Written on: 20/09/2014 by 89Stone (1 review written)

We refitted our bathroom with help from these guys. They provided great advice and provided direction, introduced products which we would never have thought to use. Prompt delivery also. Would definitely recommend!… Read Full Review

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★★★★★

“Very good coordination & service”

Written on: 19/09/2014 by jagmel_studiozigzag (2 reviews written)

A while back I needed to choose, coordinate and order various fittings including two toilets, a bath, a shower cubicle with tray and screens, bathroom cabinets and accessories for a pair of bathrooms that were being renovated at my parent's home. Seeing as I live abroad I needed a company that could take care of the order and in addition offer some guidance that all the fittings worked together besides ensuring we had information as to how they would be fitted by others without my… Read Full Review

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★☆☆☆☆

“Disgusting level of service”

Written on: 11/09/2014 by mercian56 (1 review written)

Recently order some goods, payment was taken immediately. Nothing had arrived after 3 weeks, company contacted who told me goods had been despatched. This turned out to be untrue and was later told that they were waiting for the goods to come in stock with a delivery within the week. Did not happen. Contacted them for a refund. Still nothing happened. Since contacted them via email with attention to the Managing Director. So far no reply. Stay away from this company. It is diabolical… Read Full Review

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★☆☆☆☆

“Beware Splashdirect!”

Written on: 02/09/2014 by qjCoyle11 (1 review written)

I ordered a shower screen. The wrong one was delivered. I returned it and have phoned constantly asking when the right one will be delivered. I have received no replies to my emails and never receive any of the promised call backs. They have my money, I have no shower screen. Beware!… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 24/08/2014 by NoBS (2 reviews written)

I purchase a bathroom suite from Splash several weeks ago. It arrived with no problems. However after installing my new sink I notices the ceramic coating is quite uneven which was not noticeable previous. I contacted Splash and they said I had installed it so no refund. I find that a little hard to swallow as the sink does haver a manufacturing fault. The real sting in the tail is I searched around for another sink the same (Carlton 2-tap hole) and to my surprise I could actually purchase… Read Full Review

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★☆☆☆☆

“Delivery so bad I don't even know what the product is...”

Written on: 28/07/2014 by davidmartin81 (2 reviews written)

I can't actually comment on the quality of the product I ordered yet (although I will be completely unsurprised if it arrives damaged given it seems to have been knocking about in a warehouse or the back of a van for the best part of three weeks at this point) Ordered a bath screen on July 12th (via their Amazon shop) with an estimated delivery range of July 21st - 24th. Had to send my bathroom fitters away on Friday 25th with the job incomplete as the screen had still not arrived by the end… Read Full Review

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★★★★☆

“I'm pleased with my purchase”

Written on: 13/05/2014 by Schofieldte169 (1 review written)

Brought a close coupled back to wall toilet and shower screen. The toilet is just as I thought it would be and great value for money? The shower screen is really nice but the seals aren't that great but to be honest no worse than my previous screen... Just thinking that perhaps all folding screens over bath are a little 'leaky' Delivery was ok I thought would be arriving Friday but came Monday so no real qualms. I just feel lucky to have had a good experience with this company compared to some… Read Full Review

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★★☆☆☆

“Badly designed toilet”

Written on: 11/05/2014 by mattl1234 (1 review written)

I bought a MIlano back to pan toilet.Attempted to get a refund on this toilet. The seat does not sit flush with the toilet as in the advertised pictures .I notified Splashdirect of the problem with this design and I was told it was my installation problem. I gave the benefit of the doubt and after sometime retrying to install, with emails to an fro with an advisor, I was informed they would not provide a refund due to the toilet already been fitted - who fits the seat before the toilet is… Read Full Review

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★★★★★

“Small semi recessed sink”

Written on: 31/01/2014

Our sink has just arrived, even at past 6 oclock in the evening. The driver was very cheerful. We are very impressed with the service of Splashdirect and staff. The sink is the smallest we could find anywhere. We read the reviews before purchasing and found these very helpful for us to decide. No downsides at all. Well done all and also Yodel for their safe delivery of our sink. Thank you… Read Full Review

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★☆☆☆☆

“Terrible aftercare, misleading sales”

Written on: 28/01/2014 by chaufek (1 review written)

I am a plumber and buy shower screens to meet several criteria. It must have a low profile seal on the bottom to avoid it getting twisted and minimise it leaking where it meets the upstand. Their website has a curved chrome shower screen (code IF107) showing a low profile seal. I purchased it in Dec 2013 but they sent me one with a high profile seal that leaks unless attention is made to untwist it after the screen is open and closed (common with kids or visitors). This type of shower screen is… Read Full Review

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★★★★★

“Excellent service Excellent Product”

Written on: 20/01/2014

I ordered a bathroom basin from this company, the company apologized saying the item was out of stock but back in stock in 7 days time they gave me the opportunity to cancel the order if I wished, that didn't happen and 7 days later the basin was delivered as promised. Excellent company who I would certainly deal with again… Read Full Review

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★☆☆☆☆

“took money, then changed their minds”

Written on: 07/10/2013

Rang before order to confirm stock - told was all fine. Ordered online and rang to confirm order - told all was fine and would be despatched within 2-3 days. 6 SIX days later they emailed (Not even rang) to say the item was out of stock (ie they had sold my one to someone on a 24 hour delivery order) Next available delivery was two months. Not sure how many times you have to check stock status but they didn't seem to care - they have the air of a drop-shipping company - ie nothing of their… Read Full Review

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★☆☆☆☆

“Damaged sinks would not be refunded”

Written on: 13/08/2013 by SusanMurray (1 review written)

We have ordered two sinks which arrived after weeks of desparately trying to arrange for suitable time and very unhelpful delivery service. When opened two boxes contained rubble. Unrecognisable pieaces of smashed sinks! We provided photos to SplashDirect but they declined to give us refund as we reported it more then 72 hours after the delivery. Splash Direct should be renamed as Smash Direct!!! … Read Full Review

Splashdirect's Response to SusanMurray's Review

Written on: 16/08/2013

We do ask that any damages are reported to us straight away, or in a reasonable time. We cannot account for the items once they have been signed for so we take into account the length of time since the goods were accepted, as well as the damage itself. Our terms and conditions reflect this.

Opening the box would have revealed that the basins were completely smashed. We feel that 72 hours gives a reasonable time for items to be checked, and certainly the boxes opened, however you have not contacted us for over a month. Based on the level of damage and the timescale we have advised that this wouldn’t be refunded. As a goodwill gesture we are happy to offer you replacement basins at a discounted price. You have been sent the details of this directly.

Kind Regards

Splash Direct Team

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★★★★★

“Excellent service and product quality”

Written on: 21/02/2013

I ordered several items for complete bathroom overhaul; taps, showers, lights toilets and sinks. Every item was delivered on time even though it was during the Christmas rush. Really impressed with the items especially the quality taking into consideration how much I paid for it. Would recommend to anyone and would definitely buy again… Read Full Review

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★☆☆☆☆

“Could not fufil order - only told 5 days after ordering.”

Written on: 06/12/2012

I ordered an item which was confirmed as in stock. I called to find out tracking information, to be told it would be with me in 3 days time - which was over week lead time and just 1 day before my plumber got here - no issues - however called the next day to say my order could not be fufilled (why that changed i dont know), they have no record of the person i talked to the day before, and didnt seem to care much about the fact i was now unable to get a replacement on time. Would not recommend… Read Full Review

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★★★★★

“Great ranges at excellent value”

Written on: 27/11/2012

I've been purchasing from Splashdirect for 2 years now and they've never let me down. Their ranges are modern and exceptional value for my clients. Surprised by some reviews on here but hey everyone has a bad experience sometime and I'm sure it's just a handful of their many customers because I have nothing but praise for them including their after sales service. Keep up the good work… Read Full Review

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★☆☆☆☆

“Shockingly bad!”

Written on: 24/11/2012 by SarahO7891 (1 review written)

I purchased 2 showers which were to be delivered to a 3rd party address. After accepting my payment, they then decided that they could not deliver to the address. I then decided to cancel the order, however splash direct said they could not cancel it & would not refund the money (at this point the order had not even been dispatched yet). After arguing with them for a good few days and tolerating their abysmal excuses and terrible customer service (which included a classic line such as the bank… Read Full Review

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★☆☆☆☆

“Poor returns policy”

Written on: 12/11/2012 by zendo (1 review written)

I ordered an Infinity Double Curved Shower Screen SKU:IF107 from Splash Direct. On receipt I discovered a support bar which was not illustrated on the online photo nor mentioned in the written description. I found that there was no way of fitting this bar in my bathroom as it was obstructed by a pre-existing power-shower. I contacted Splash Direct only to be told they had no contract with their carriers for returning items. They suggested that I arrange the return. I could find no carrier who… Read Full Review

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