Splash Direct www.splashdirect.com Reviews

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3.2 stars
Average rating for this product is: 3.2 out of 5

From 0 ratings and 11 reviews

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Average Ratings for Splash Direct www.splashdirect.com

  • Customer Service3.3 stars
  • Quality of website3.5 stars
  • Value for Money3.4 stars
  • Overall rating3.2 stars

 

11 Reviews For Splash Direct www.splashdirect.com

  • Guest 12th Dec 2009

    Reviewer rating: 5 stars


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    We had never used Splashdirect before so decided to look around the internet and find out what other peoples opinions and experiances were with the company. Having read other peoples reviews we decided to go ahead and order. The item ordered was well wrapped and delivered after a couple of days. So our review is as follows:

    We are very happy with our experiance of Splashdirect.
    We would recommend it to family and friends.
    Our review is based on only one purchase, but all we can say is that we will be using this company again.

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    I ordered one £125 WC which arrived very quickly and was obviously sub-standard. Customer service DO REPLY to you (as it suits them). They were not keen to refund so I opted for a different WC @ £195.49, i.e extra money for them. Again this arrived quickly and again was sub-standard. They sent me a replacement Cistern, again sub-standard. They sent me another which was almost perfect BUT NOT. So the WC has been returned and I do believe that they are trying to evade refunding me! Tim ...

  • Guest 25th Sep 2009

    Reviewer rating: 5 stars


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    The other part of my order from Splash Direct has just arrived. Thanks for help and excellent service!

  • Guest 18th Sep 2009

    Reviewer rating: 5 stars


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    Thank you Splash Direct, order arrived today as promised. Quality is excellent, delighted with everything we ordered. Many thanks for your help.

  • Guest 10th Sep 2009

    Reviewer rating: 5 stars


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    Thanks for very much for the quick response, I very much appreciate the quick turn around and I must say that having dealt with many internet retail sites I find Splash Direct customer service to be of the highest standard.

    Again many thanks for your help

  • Guest 8th Sep 2009

    Reviewer rating: 5 stars


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    order received! well pleased! (good service and product) would reccomend Splash Direct cheers

  • Guest 3rd Sep 2009

    Reviewer rating: 1 stars


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    Poor customer service and communication. Ordered Splash Direct product and money was taken straight away. After 5 working days there was still no sign of delivery. After contacting directly I was told that the product was misspriced by over £160 and as a sign of goodwill they would 'meet me halfway' However this made the product more expensive than elsewhere. So cancelled and ordered from Plumbworld.com, product delivered cheaper and the next day.

  • Guest 21st Aug 2009

    Reviewer rating: 1 stars


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    I ordered over the phone, had no confirmation e-mail. Was told to expect my goods in 2-4 working days, finally recieved yesterday (13 days after order) WC pan was broken. Splash Direct refused to send out another overnight as they had none in stock, no alternative offered. I ordered another from a different comany 'Bathsuperstore' who got it to me in less than 24hrs. I asked Splash to pay the extra £50 this cost as a gesture of good will, but they refuse- apparantly such fragile goods ...

  • Guest 20th Jul 2009

    Reviewer rating: 1 stars


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    I buy a lot of products off the internet and to this date never had a bad experience until I purchased from Splash Direct. I would not recommend this site to anybody on the internet. Poor service and poor quality product

  • anghenman 16th May 2009

    Reviewer rating: 1 stars


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    i ordered a couple of basins, wastes and taps as i liked the fact
    Splash Direct advertised the quickest delivery time and free delivery.

    i am still waiting for my delivery 10 days later. when i tried to cancel because they had taken far too long ( they boast 1-4 days) i was told they wanted a 25% restocking fee even though i had not had the stuff i wont them again.

  • ImpartialOpinion Rank: Lance Corporal 11th Oct 2008

    Reviewer rating: 5 stars


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    I ordered a basin from Splash Direct, but received a different model due to an error in the manufacturer's catalogue. I contacted Splash Direct straight away and they arranged for a replacement to be shipped to me overnight once I had sent them an email confirming the problem.

    Great service!