SplashDirect Reviews - www.splashdirect.com

★★☆☆☆
2.3 / 5
31% of users recommend this
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Latest Reviews

★★★★☆

“I'm pleased with my purchase”

Written on: 13/05/2014 by Schofieldte169 (1 review written)

Brought a close coupled back to wall toilet and shower screen. The toilet is just as I thought it would be and great value for money? The shower screen is really nice but the seals aren't that great but to be honest no worse than my previous screen... Just thinking that perhaps all folding screens over bath are a little 'leaky' Delivery was ok I thought would be arriving Friday but came Monday so no real qualms. I just feel lucky to have had a good experience with this company compared to some… Read Full Review

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★★☆☆☆

“Badly designed toilet”

Written on: 11/05/2014 by mattl1234 (1 review written)

I bought a MIlano back to pan toilet.Attempted to get a refund on this toilet. The seat does not sit flush with the toilet as in the advertised pictures .I notified Splashdirect of the problem with this design and I was told it was my installation problem. I gave the benefit of the doubt and after sometime retrying to install, with emails to an fro with an advisor, I was informed they would not provide a refund due to the toilet already been fitted - who fits the seat before the toilet is… Read Full Review

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★★★★★

“Small semi recessed sink”

Written on: 31/01/2014

Our sink has just arrived, even at past 6 oclock in the evening. The driver was very cheerful. We are very impressed with the service of Splashdirect and staff. The sink is the smallest we could find anywhere. We read the reviews before purchasing and found these very helpful for us to decide. No downsides at all. Well done all and also Yodel for their safe delivery of our sink. Thank you… Read Full Review

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★☆☆☆☆

“Terrible aftercare, misleading sales”

Written on: 28/01/2014 by chaufek (1 review written)

I am a plumber and buy shower screens to meet several criteria. It must have a low profile seal on the bottom to avoid it getting twisted and minimise it leaking where it meets the upstand. Their website has a curved chrome shower screen (code IF107) showing a low profile seal. I purchased it in Dec 2013 but they sent me one with a high profile seal that leaks unless attention is made to untwist it after the screen is open and closed (common with kids or visitors). This type of shower screen is… Read Full Review

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★★★★★

“Excellent service Excellent Product”

Written on: 20/01/2014

I ordered a bathroom basin from this company, the company apologized saying the item was out of stock but back in stock in 7 days time they gave me the opportunity to cancel the order if I wished, that didn't happen and 7 days later the basin was delivered as promised. Excellent company who I would certainly deal with again… Read Full Review

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★☆☆☆☆

“took money, then changed their minds”

Written on: 07/10/2013

Rang before order to confirm stock - told was all fine. Ordered online and rang to confirm order - told all was fine and would be despatched within 2-3 days. 6 SIX days later they emailed (Not even rang) to say the item was out of stock (ie they had sold my one to someone on a 24 hour delivery order) Next available delivery was two months. Not sure how many times you have to check stock status but they didn't seem to care - they have the air of a drop-shipping company - ie nothing of their… Read Full Review

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★☆☆☆☆

“Damaged sinks would not be refunded”

Written on: 13/08/2013 by SusanMurray (1 review written)

We have ordered two sinks which arrived after weeks of desparately trying to arrange for suitable time and very unhelpful delivery service. When opened two boxes contained rubble. Unrecognisable pieaces of smashed sinks! We provided photos to SplashDirect but they declined to give us refund as we reported it more then 72 hours after the delivery. Splash Direct should be renamed as Smash Direct!!! … Read Full Review

Splashdirect's Response to SusanMurray's Review

Written on: 16/08/2013

We do ask that any damages are reported to us straight away, or in a reasonable time. We cannot account for the items once they have been signed for so we take into account the length of time since the goods were accepted, as well as the damage itself. Our terms and conditions reflect this.

Opening the box would have revealed that the basins were completely smashed. We feel that 72 hours gives a reasonable time for items to be checked, and certainly the boxes opened, however you have not contacted us for over a month. Based on the level of damage and the timescale we have advised that this wouldn’t be refunded. As a goodwill gesture we are happy to offer you replacement basins at a discounted price. You have been sent the details of this directly.

Kind Regards

Splash Direct Team

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★★★★★

“Excellent service and product quality”

Written on: 21/02/2013

I ordered several items for complete bathroom overhaul; taps, showers, lights toilets and sinks. Every item was delivered on time even though it was during the Christmas rush. Really impressed with the items especially the quality taking into consideration how much I paid for it. Would recommend to anyone and would definitely buy again… Read Full Review

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★☆☆☆☆

“Could not fufil order - only told 5 days after ordering.”

Written on: 06/12/2012

I ordered an item which was confirmed as in stock. I called to find out tracking information, to be told it would be with me in 3 days time - which was over week lead time and just 1 day before my plumber got here - no issues - however called the next day to say my order could not be fufilled (why that changed i dont know), they have no record of the person i talked to the day before, and didnt seem to care much about the fact i was now unable to get a replacement on time. Would not recommend… Read Full Review

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★★★★★

“Great ranges at excellent value”

Written on: 27/11/2012

I've been purchasing from Splashdirect for 2 years now and they've never let me down. Their ranges are modern and exceptional value for my clients. Surprised by some reviews on here but hey everyone has a bad experience sometime and I'm sure it's just a handful of their many customers because I have nothing but praise for them including their after sales service. Keep up the good work… Read Full Review

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★☆☆☆☆

“Shockingly bad!”

Written on: 24/11/2012 by SarahO7891 (1 review written)

I purchased 2 showers which were to be delivered to a 3rd party address. After accepting my payment, they then decided that they could not deliver to the address. I then decided to cancel the order, however splash direct said they could not cancel it & would not refund the money (at this point the order had not even been dispatched yet). After arguing with them for a good few days and tolerating their abysmal excuses and terrible customer service (which included a classic line such as the bank… Read Full Review

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★☆☆☆☆

“Poor returns policy”

Written on: 12/11/2012 by zendo (1 review written)

I ordered an Infinity Double Curved Shower Screen SKU:IF107 from Splash Direct. On receipt I discovered a support bar which was not illustrated on the online photo nor mentioned in the written description. I found that there was no way of fitting this bar in my bathroom as it was obstructed by a pre-existing power-shower. I contacted Splash Direct only to be told they had no contract with their carriers for returning items. They suggested that I arrange the return. I could find no carrier who… Read Full Review

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★☆☆☆☆

“Splashdirect delivery confusion blames IT malfunction”

Written on: 25/10/2012 by michael4123 (1 review written)

I ordered a bathscreen from this company on line and paid with my card. Money came straight out of my account. Recieved email confirming order. Three days later i rang to check delivery. They said they could not track my order. Rang back later spoke to another person they found my order so i paid an extra £5 to get it delivered next day. waited in next day rang company they couldnt locate my order. Could not deliver the item until the folowwing monday. Rubbish customer service - I was made to… Read Full Review

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★☆☆☆☆

“Personal injury by faulty shower door”

Written on: 05/09/2012

Purchased an 8mm glass sliding shower door back in Feb. 2012, after a shower I rolled the door back as usual and to my horror the glass door shattered covering me in cuts and bruises, contacted Splash Direct customer services only to find they do not accept calls for complaints (convenient !) and was given an email address to contact. So I wrote an email to which I received an automated response saying we would contact you in 24hrs, this expired so I called them and pressed 1 for sales (yes… Read Full Review

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★☆☆☆☆

“Poor quality product and terrible customer service.”

Written on: 02/09/2012 by wheelr (1 review written)

I ordered a shower screen which arrived promptly. When I opened it, one of the main parts was scratched and severally parts were missing. After explaining this to the customers service staff I was told that I would have to pay an additional £19.99 for replacements since I had not informed them within 72 hours of opening the product! Several emails later and I had got nowhere. Eventually I gritted my teeth and paid the money only for the replacement part to be incorrect (and several emails… Read Full Review

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★★★★☆

“jolly good deal”

Written on: 16/08/2012 by moggy18 (1 review written)

brought new shower monday. dispatched wednesday. received thursday. more than £20 cheaper than any other quote. what more can you ask for… Read Full Review

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★☆☆☆☆

“dont buy anything from them!”

Written on: 27/07/2012

Ordered two of the same toilet seats from them, both described as being made of tough plastic, after 2 days the lid of one cracked in half when sat upon by my lightweight daughter. Despite having a i years guarantee they have refused to replace it saying the instructions state "lid must not be sat on", they dont say this they state "lid must not be sat on forcefully or suddenly", which it wasn't. They offered to let us have another half price, "err I dont think so" isn't there a saying dont… Read Full Review

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★☆☆☆☆

“Tried to rip me off for £10.00 delivery charge”

Written on: 27/07/2012

I bought a small packet of washers for our toilet, the price quoted looked too god to be true, yes they charged me £10.00 delivery charge, the item price £4.99 and weighed 6 ounces. Not a nice company to deal with… Read Full Review

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★☆☆☆☆

“Poor, Poor Website”

Written on: 18/07/2012 by Poor (1 review written)

The website is not up to date and the customer services was not helpful… Read Full Review

Micheala4398's Response to Poor's Review

Written on: 08/08/2012

the website is not up to date. I went to buy a coram sliding screen with a 5% voucher today. the screen on the homepage advertised at £205 suddenly changed to £240 when i clicked add to basket. They can see the issue but are unwilling to sell at the advertised cost. I do not recommend this company at all.

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★☆☆☆☆

“Stay away... they have ZERO customer service”

Written on: 16/07/2012 by Martin-CanaryWharf (1 review written)

OK.... bought a shower/bath tap from them in January, fitted it in March and within no time the button to switch to shower became faulty. Called them but they won't deal with you but phone if its a fault... you have to write them an email (that says it all really). Next you send your email and they take 4 days to get back to you. Then they tell you that the 'supplier' will collect the goods, test them and if faulty they would then get back to me.... they make a point of saying... if its not… Read Full Review

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