SplashDirect Reviews - www.splashdirect.com

★★☆☆☆
2.1 / 5
68
26% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“company ceased to trade”

Written on: 07/04/2015 by jackylong (1 review written)

I paid toiletstuff on this website last week, but did not received it, called not answer, email them reply the company ceased to trade, I was shocked, call training standard, they need this website real company name and company regirst no. I really do not know what can I do next, called my bank, they also need investigate, do not know when can i get my money back, the confusing thing is that this website is still actived, if some relative department should do something to stop more people… Read Full Review

Jamesr1111's Response to jackylong's Review

Written on: 09/04/2015

this happened to me too - I ordered £95 of stuff on 11 March, nothing since. The legal entity behind the website is still active on Companies House. It is a criminal offence for Directors to run a business they know is no longer a going concern

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★☆☆☆☆

“DO NOT ORDER WITH SPLASH DIRECT - PERIOD”

Written on: 02/04/2015 by 139Page (1 review written)

I ordered on line on the 16th February (back to wall WC/ shower tray & glass shower cubicle) a week after ordering I had a phone call to say they couldn't get the shower tray as their supplier had a fire and could no longer get it, but they agreed to send out an alternative within 4-6working days. To cut a really long story short after numerous emails chasing the goods which they had charged me for, by the 19th March I'd had enough and I tried to re-contact this company by phone, however I was… Read Full Review

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★☆☆☆☆

“WORST ON LINE SHOPPING EXPERIENCE I HAVE EVER HAD”

Written on: 01/04/2015

I was sucked in by the "too good to be true price" Payment taken. No confirmation of order. No response to three emails despite promise of response in 24 hours. Unable to speak to them - if you try the number it's a recorded message saying they are trialling "this week" only dealing with queries by email. Promise a response in 24 hours or if it's sales related within 1 hour. I have tried three times and no response each time. I'm going to now ask my credit card company to suspend the payment… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 31/03/2015 by Jermaine1977 (1 review written)

After purchasing goods of over £100 it was delivered but was faulty been waiting now for new goods to arrive but not heard anything, i have tried phoning,emailing and live chat nothing. Its a disgusting service we are £100 down and dont know what to do for the best we have been waiting and waiting but personally think its a waste of time… Read Full Review

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★☆☆☆☆

“COMMUNICATION NON EXISTENT”

Written on: 26/03/2015 by pjkellett (1 review written)

ORDERED MY ITEM ON 13TH MARCH, WITH 4 DAY DESPATCH TIME. NO COMMUNICATION WHATSOEVER! EMAILED THREE TIMES FOR AN UPDATE, BUT NO REPLY DESPITE SAYING THAT THEY WILL RESPOND WITHIN 24 HRS.THE TELEPHONE NUMBER PROVIDED SUGGESTS YOU EMAIL.WHAT IS THE POINT !.THEY DO NOT RESPOND. THIS IS THE WORST ON LINE SERVICE I HAVE EVER EXPERIENCED, AND INTEND TO TAKE THE MATTER FURTHER SHOULD MY ITEM NOT ARRIVE IN A REASONABLE TIME. MY ITEM WAS OVER £100 AND IT PROMISED A 25 PER CENT DISCOUNT AT CHECK… Read Full Review

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★☆☆☆☆

“No show of my order, no reply, Paypal claim filed”

Written on: 26/03/2015 by Amayau21 (1 review written)

DO NOT DEAL WITH THIS COMPANY - my order has not been received for over 2 weeks, you can't ring them, as they no longer take calls, all you can do is email and they don't reply. Very suspicious. I have had to file a Paypal claim to get my money back… Read Full Review

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★☆☆☆☆

“No show of my order, no reply, Paypal claim filed”

Written on: 26/03/2015 by Amayau21 (1 review written)

DO NOT DEAL WITH THIS COMPANY - my order has not been received for over 2 weeks, you can't ring them, as they no longer take calls, all you can do is email and they don't reply. Very suspicious. I have had to file a Paypal claim to get my money back… Read Full Review

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★☆☆☆☆

“DON'T DO IT!!”

Written on: 24/03/2015 by Shane1972 (1 review written)

If you are thinking of dealing with splashdirect or Ebaths.online think again, I wish I had research their service prior to dealing with them. I received my goods late and incomplete, I sent an endless amount of emails (which allegedly are replied to within 24hrs) with still no reply. The telephone number is a message advising you to contact via email, because this is a more personal service...apparently. After checking on various on-line review forums I can see that this is a common… Read Full Review

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★☆☆☆☆

“The same unbelievably bad experience as others.......”

Written on: 16/03/2015 by DrHig (3 reviews written)

Ordered a mirrored cabinet with 4-5 days delivery. Delivery date went by and no delivery or contact from the company. No reply to emails other than automatic "We will answer your query within 24 working hours. Rest assured, that your query is of the utmost importance to us, and we will endeavour to get back to you as soon as possible". Held in queue on phone so gave up. Eventually got through. They apologised and put it down to computer problems. Told to expect delivery in 7-10 days some 3… Read Full Review

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★☆☆☆☆

“Misrepresentation, terrible customer service!”

Written on: 28/01/2015 by Luzh1974 (1 review written)

Mispresentation of stock availability and delivery times on website caused me significant costs and delays. I was only informed the day of expected delivery that it was in fact out of stock and would not be delivered for another 4 days when I had workmen at the ready to install the goods. This caused me significant costs and delays and when I relayed this to the customer service team there was no resolution or even sincere apology offered. Stay away!… Read Full Review

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★☆☆☆☆

“BEWARE!!”

Written on: 10/01/2015 by paulcranton (1 review written)

SplashDirect will take your money for goods and next day delivery even if those goods are not in stock. If you want something next day, I would call to be sure they actually have it in stock. Otherwise they will take your money and make you wait 7 days to get it back. Splashdirect have £240 of mine for a shower tray and next day delivery which according to their website is still in stock, but isn't. If they do the same to enough customers and keep their money for 7 days, they'll have a tidy… Read Full Review

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★☆☆☆☆

“Appalling customer service & only part of my order...”

Written on: 10/01/2015 by NeatPete (1 review written)

Only part of my order for a shower cubicle was delivered within the 3 days promised. Due to parts being missing, we have been waiting now for 6 weeks with a stripped bathroom and the inconvenience that brings. Despite around 20 phone calls and multiple promises that the missing parts would be delivered every few days, I am still without them, 6 and a half weeks later. Even this week I have been promised on three separate occasions by their customer services that the items would be with me… Read Full Review

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★☆☆☆☆

“terrible on all fronts”

Written on: 26/09/2014 by Jamiep371 (1 review written)

Website didn't put purchase through, kept coming up with an error. I phoned up customer services immediately after failed attempt to put order through. This person said there had been a glitch and in effect I had paid 3 times which I was assured would be sorted out (which it was). I was told this order had partly gone through and would be completed manually. I received nothing after several weeks and emailed several times to find out what was happening. My order arrived 28 days later. The… Read Full Review

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★★★★★

“Great range, friendly service. The website is easy to...”

Written on: 21/09/2014 by Kierstent355 (1 review written)

Great range, friendly service. The website is easy to browse. Super prices, great value for money. Will definitely be back, and recommend to friends… Read Full Review

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★★★★★

“Great customer service”

Written on: 20/09/2014 by 89Stone (1 review written)

We refitted our bathroom with help from these guys. They provided great advice and provided direction, introduced products which we would never have thought to use. Prompt delivery also. Would definitely recommend!… Read Full Review

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★★★★★

“Very good coordination & service”

Written on: 19/09/2014 by jagmel_studiozigzag (2 reviews written)

A while back I needed to choose, coordinate and order various fittings including two toilets, a bath, a shower cubicle with tray and screens, bathroom cabinets and accessories for a pair of bathrooms that were being renovated at my parent's home. Seeing as I live abroad I needed a company that could take care of the order and in addition offer some guidance that all the fittings worked together besides ensuring we had information as to how they would be fitted by others without my… Read Full Review

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★☆☆☆☆

“Disgusting level of service”

Written on: 11/09/2014 by mercian56 (1 review written)

Recently order some goods, payment was taken immediately. Nothing had arrived after 3 weeks, company contacted who told me goods had been despatched. This turned out to be untrue and was later told that they were waiting for the goods to come in stock with a delivery within the week. Did not happen. Contacted them for a refund. Still nothing happened. Since contacted them via email with attention to the Managing Director. So far no reply. Stay away from this company. It is diabolical… Read Full Review

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★☆☆☆☆

“Beware Splashdirect!”

Written on: 02/09/2014 by qjCoyle11 (1 review written)

I ordered a shower screen. The wrong one was delivered. I returned it and have phoned constantly asking when the right one will be delivered. I have received no replies to my emails and never receive any of the promised call backs. They have my money, I have no shower screen. Beware!… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 24/08/2014 by NoBS (2 reviews written)

I purchase a bathroom suite from Splash several weeks ago. It arrived with no problems. However after installing my new sink I notices the ceramic coating is quite uneven which was not noticeable previous. I contacted Splash and they said I had installed it so no refund. I find that a little hard to swallow as the sink does haver a manufacturing fault. The real sting in the tail is I searched around for another sink the same (Carlton 2-tap hole) and to my surprise I could actually purchase… Read Full Review

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★☆☆☆☆

“Delivery so bad I don't even know what the product is...”

Written on: 28/07/2014 by davidmartin81 (2 reviews written)

I can't actually comment on the quality of the product I ordered yet (although I will be completely unsurprised if it arrives damaged given it seems to have been knocking about in a warehouse or the back of a van for the best part of three weeks at this point) Ordered a bath screen on July 12th (via their Amazon shop) with an estimated delivery range of July 21st - 24th. Had to send my bathroom fitters away on Friday 25th with the job incomplete as the screen had still not arrived by the end… Read Full Review

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