Marks & Spencer Factory Outlet Reviews

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★★☆☆☆
2.1 / 5
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Latest Reviews

★★★★★

“Excellent Experience”

Written on: 30/10/2014 by exBartlett345 (1 review written)

I ordered three items from the Marks & Spencer Outlet and within three days the parcel arrived. I was informed of the dispatch and delivery date and am delighted with the items and service I received. Thank you… Read Full Review

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★☆☆☆☆

“marks & spencer have zero customer satisfaction”

Written on: 12/06/2014 by EthenFlores (1 review written)

I sent a complaint to M&S about their connection with the terrible M&S outlet THEY IGNORED MY COMPLAINT (sent 2 months ago) My opinion of M&S is zero customer care. AVOID M&S OUTLET AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Worst online shopping experience EVER”

Written on: 07/06/2014

I made 2 separate orders from the online M&S Outlet and they were delivered very promptly. In fact one was delivered by Yodel the next day. One order was for a mans suit. Unfortunately, not only did they send it in the wrong fitting (sent Super Slim instead of just Slim) but sent a version with a herringbone stripe not the plain suit in their photo. The other order of trousers was also sent in the wrong fitting (straight instead of slim), I phoned them up and asked if I could send both orders… Read Full Review

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★★☆☆☆

“STAFF BEHAVIOUR!”

Written on: 06/06/2014 by KarissaPotter (1 review written)

My experience in The Marks and Spencer Outlet in Byker, Newcastle Upon Tyne has on various occasions been upsetting, due to a number of sales staff making derogatory comments about customers thinking they are not being overheard. The young man who was manager thought my concerns were quite amusing, despite saying he would look into the matter. Such rude and unprofessional behaviour from staff members involved including the manager who seemed to think it was all a bit of a joke (judging by the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 23/03/2014 by Iwantagoodservice (1 review written)

I received an incorrect order (ordered from the Marks & Spencer outlet website) and when I queried it, was told I needed to return item to Marks & Spencer at my expense, I hasten to add. They 'kindly' offered to refund the postage when it was returned (how many times have I heard this from companies who then renegade on it?). Given it was their fault, not mine, for sending the incorrect order in the first place, I reminded them of their duties pertaining to the Distant Selling Regulations… Read Full Review

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★☆☆☆☆

“STINKING CLOTHES - WOULD NOT REFUND ME IN FULL”

Written on: 21/03/2014 by Grace322 (1 review written)

BEWARE M&S OUTLET!!! I ORDERED AN ITEM AS A GIFT FOR A FRIEND. IT SMELT SO TERRIBLE AND I HAD TO RETURN THE ITEM - I HAVE RECEIVED AN EMAIL SAYING I WILL NOT BE REFUNDED IN FULL AS IT WAS PART OF AN ORDER!!THE OTHER TWO ITEMS WERE FOR ME AND AFTER WASHING (THEY ALSO STUNK) THEY WERE OK. I HAVE NEVER HEARD SUCH RUBBISH. I WILL BE MAKING A COMPLAINT WITH M&S AND WILL NEVER USE THEM AGAIN. I DON'T KNOW WHERE THEY KEEP THEIR STOCK BUT IT STINKS. YOU HAVE TO PAY POSTAGE TO RETURN AN ITEM… Read Full Review

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★☆☆☆☆

“RUBBISH - ITEMS RECEIVED WERE ONLY FIT FOR THE BIN ”

Written on: 03/03/2014 by Shields60 (1 review written)

The items I received smelled really bad and were nothing like the photos. Still smelled awful even after airing for 2 days!!!!!! Will now have to return at my expense. Will never use M&S Outlet again. Rubbish… Read Full Review

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★☆☆☆☆

“NEVER EVER USE MARKS AND SPENCER OUTLET ONLINE”

Written on: 13/02/2014

Bought a pair men's cords from outlet website. Arrived promptly but both waist and inside leg sizes were wrong, not matching advertised size. Can only return by amazon at my expense on the off chance of getting refund eventually. Cannot return to an outlet. Other reviewers suggest won't be easy. Totally poor service. I won't make same mistake again… Read Full Review

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★☆☆☆☆

“RUBBISH - WILL NEVER USE AGAIN”

Written on: 21/01/2014 by SWINDONMALE64 (1 review written)

Ordered a pair of trousers,received an email to say that they had been despatched,and that the order could no longer be changed.Two days later,received an email to say that the order was being cancelled,as they were out of stock!! How can something that was despatched, be out of stock 2 days later??… Read Full Review

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★☆☆☆☆

“Rubbish!!!”

Written on: 25/11/2013 by silverback1962 (1 review written)

This is not a live website and is served by Amazon,this means you may or may not receive your items.I didn't 2 days after placing the order only half my items came.Obviously i was refunded but disappointing for a leading chain… Read Full Review

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★☆☆☆☆

“STAY CLEAR”

Written on: 20/11/2013 by Jak47 (1 review written)

Order a coat and boots from this site on 13/11/2013 And paid For express delivery!!by the 18th it still hadn't been shipped let alone delivered. I phoned the m/s number and was told I don't know why it hasn't been sent we have your money(I know) I was told they would have to send to another department to investigate and would get back to me. Today 20th nov phoned again as had heard nothing.The nice lady told me she didn't know and would have to send off to the department to investigate it and… Read Full Review

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★☆☆☆☆

“TWELVE POUNDS to return ONE dress!”

Written on: 03/10/2013 by robbiesgel (2 reviews written)

I ordered several items but a dress was unsuitable. I knew that I would have to stand the cost of any return when I ordered but it was only when I looked into how to return that I discovered that it had to be returned in the original packaging it arrived in, which was a box that was far too large when it had 5 items in it! The lady in the post office explained that it cost £11.96 to return by the cheapest method because of the Amazon box. If it had arrived in a plastic envelope like most… Read Full Review

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★☆☆☆☆

“been waiting for a refund since 19th June”

Written on: 02/08/2013 by joolswood (1 review written)

Shop online with Marks and Spencers all the time...but used the outlet and did not realise it was handled by Amazon.When I needed to return something they were really terrible...very unhelpful... thank goodness I KEPT MY PROOF OF POSTAGE or I would not have a leg to stand on...still have not been refunded...but I live in hope...only £31.00 but I won't let it drop...will keep you all informed… Read Full Review

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★☆☆☆☆

“ Marks and Spencer online outlet. Returns - high P+P...”

Written on: 19/07/2013

I buy all my clothes online as I'm unable to get to the shops. I bought a fleece (Per Una) and pyjama top (Autograph) from Marks and Spencer's online outlet. Delivery took a couple of days. Items were good quality but VERY small sizing. To avoid getting the wrong size (ALL postage costs are to be paid by the customer) I had rung the help line before making my purchase but was reassured by the operator that a medium would be an adequate equivalent to size 16 for the fleece. I later rechecked… Read Full Review

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Fidgetfingers's Comment

Written on: 23/07/2013

Re above review: I have since received my refund on the above items and was very (pleasantly) surprised to find that I had been refunded £1.75 per item, i.e. £3.50 towards P+P costs. No idea why, not apparent from T&C!

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Mulda's Comment

Written on: 23/10/2013

under distance selling regulations you are entitled to a refund of the delivery charge provided you return the items in 7 days and you return all the goods in the condition you recieved themin. just do a search for "refund postage oft" and you will see for yourself

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★☆☆☆☆

“NOT M&S - and no-one , including standard stores,...”

Written on: 25/06/2013

Having visited the outlet at Street on a few occasions when passing we always felt it was even worse than M&S Sales generally - and that is pretty bad! Nothing alerted us to the fact that items bought here were not returnable to M&S stores - there were no signs and we were not warned by the staff. The shirt was smaller than the usual size so we tried to return to a M&S store locally to be told - "outlets are franchises, we can't take this back". It was under £20 so the money wasn't an issue… Read Full Review

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★☆☆☆☆

“NEVER BUY ANYTHING FROM THIS SITE....”

Written on: 19/06/2013

Do not buy anything from M&S Outlet site if you think you will need to return it. I purchased two suits and an extra pair of trousers for my son. They arrived very quickly but that is the only commendable thing. First suit is not true to size, compared to a previous one bought from an M&S store. The second one is advertised as Black but actually has a self stripe. Not suitable for a teenager for school, looks like an undertakers suit. Now I am going to have to pay a LOT of money to return… Read Full Review

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★★☆☆☆

“Don't waste your money!!”

Written on: 22/04/2013 by erathaf (1 review written)

Thought this would be the same as Marks & Spencer sales. The clothes look like they were stored under a mattress. The quality is extremely poor. You have to pay to return items. As it is Marks and Spencer you would expect a high level of service. You cannot return in-store. The packing slip or receipt note has no price on it so you are not even sure if they have charged you the correct amount… Read Full Review

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★☆☆☆☆

“M&S Online Outlet”

Written on: 19/04/2013 by Sess (1 review written)

Ordered a suit for my son, wanted it quickly so paid extra for a quick delivery. Trousers of suit came badly marked and therefore unwearable. Suit came in a large box, and cost nearly £13.00 to return to Amazon at the cheapest Post Office rate - Disgusting!! I couldn't return this any other way, and I really wish I'd found these reviews first because I wouldn't have bothered. The suit itself wasn't good quality either, very thin material, certainly not up to their usually good standard, and… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 24/03/2013 by mysouthcoast (1 review written)

I ordered a top and when it arrived it was at least 2 sizes too big, badly crushed and unwearable. I went through the procedure to return it, posted it of and waited....and waited...and waited. That was in November, it is now March, still no refund. DO NOT BUY FROM THIS SITE, IF THE ITEM IS NOT RIGHT YOU RISK NOT SEEING YOUR MONEY AGAIN!… Read Full Review

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★★☆☆☆

“returns policy is disgraceful”

Written on: 18/02/2013

THEY SENT ME A COMPLETELY DIFFERENT ITEM TO WHAT I ORDERED AND I HAD TO PAY THE POSTAGE TO RETURN IT,IS THAT LEGAL,FIRST AND LAST TIME I USE THEM… Read Full Review

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