Surrey Pet Supplies Reviews - www.surreypetsupplies.co.uk

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★★★★☆
3.9 / 5
72% of users recommend this
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Latest Reviews

★★★★★

“Excellent Service!! Highly Recommend!!”

Written on: 24/01/2013 by CJ2979 (1 review written)

I came across Surrey Pet Supplies online when looking to purchase some reptile bits. I called their customer service line yesterday to ask about stock levels as I had quite a few bits to order. I was advised by Mark (Co-owner) to email him a list of the items I wanted & he would get someone to check and get back to me. I was emailed back within a couple of hours with the information I had requested and told if I placed my order same day I would receive next day delivery, which I did. I received… Read Full Review

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★★★★★

“Excellent delivery speed”

Written on: 10/01/2013

Ordered an aquarium cabinet late on a Monday night and it arrived on the Wednesday morning. I was sent regular emails updating me on my purchase, the last of which told me the hour of expected delivery. The downside was that one component of the cabinet was slightly chipped on the edge, but this is a risk you take when you request delivery. I had to buy the actual aquarium from another supplier since Surrey Pet Supplies only offered in-store collection on the product I wanted, and I live too… Read Full Review

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★★★★★

“Great Shop”

Written on: 20/12/2012 by patcarr22 (1 review written)

Amazing Staff Amazing Shop Animals looked after so well Would advise anyone to use them… Read Full Review

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★★★★★

“Great Shop To go too”

Written on: 16/12/2012 by madladyputney (1 review written)

Went to shop yesterday and it was amazing loads of products plus staff that went out of there way to be helpful. I had used there website before and found it really good but this time decided to go to shop itself and i am so glad i did as what a range to choose from. Also if you go to shop you get superstore price which is even a bit cheaper than internet price. Don't know of another retail outlet doing that. Will be telling all my friends and writing on many forums about Surrey Pet… Read Full Review

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★★★★★

“GREAT PRICE , GREAT PRODUCT RANGE , GREAT SERVICE.”

Written on: 12/12/2012 by Gecko-geek (1 review written)

After ordering online from these guys in the past and paying such a great price for my items I decided I would take a trip along to their retail outlet. They show some impressive pictures on the website and i have to say its well worth a visit. Same great prices instore and the added bonus of live reptile displays. If you love your pet it's hard to walk away from this place without a bargain. Try it for yourself. Thanks Surrey pets , I will be back in the future… Read Full Review

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★★★★★

“Best Pet Shop”

Written on: 10/12/2012 by bunnygirl27 (1 review written)

I was at Surrey pet supplies today and i must say it was the best pet store that i have been to. The prices are great and the amount of stock they carry is amazing. Staff are really friendly and helpful Would defo be telling all my friends about it… Read Full Review

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★★★★★

“Great Shop And Great Staff”

Written on: 10/12/2012 by siameseman (1 review written)

After reading the reviews on here i thought i would write to say that this shop and its staff are the most friendly pet shop that I have been in. They have a vast array of products at great prices as well as staff what know what they are selling. All in all a first class service I will be telling all my friends about you… Read Full Review

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★☆☆☆☆

“Worst shop ever visited”

Written on: 09/12/2012 by Jh2265 (1 review written)

Hate to be negative but this place is a joke if you want to bring your pet in. They insist in you holding your pet in your arms and still expect you to shop!! My puppy is a large fella and when I explained this they said just leave him outside which I would not do as its in an industrial estate and I had walked there. The staff member then said they were to busy anyway and I should shop elsewhere if I wanted to bring my puppy along so all in all I would not recommend to anyone who cares more… Read Full Review

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Petman99's Response to Jh2265's Review

Written on: 10/12/2012

Hi
Yes we do have a policy of no dogs now in store as in the past when we did allow them we found that certain owners of there animals would let there dogs poo and pee up racking as well as dog food etc.
And it was not nice when customers walked around shop and came up to staff and said have we seen what is down that isle.
Also customers would bring up bags of dog food with yellow stains down it where dogs had relieved thenselves.
We do still allow customers to carry there dogs if they wish and a lot do.
we do allow dogs in front foyer and a member of staff would have been happy to hold your dog for you while you shopped as again we do on many occasions.
As for as not caring for animals i think you only have to look at the animals we have on site of our own to see this is not true and i have always put animals first and anyone who knows me will tell you this.
Mark
Co Owner

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Traceyskelton's Response to Jh2265's Review

Written on: 20/03/2013

Hello,

I am sorry you had a bad experience at our shop. We have reviewed the situation and we now allow dogs, etc in the shop.

Tracey,
Co Owner.

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★★★★★

“Simply the best!”

Written on: 28/11/2012 by Snakewoman (1 review written)

A fantastic place to shop for all your animal and reptile needs. Friendly and knowledgable staff that always go the extra mile to be as helpful as possible. I love the 'carry to your car' service. This is a huge help to me. Upon having a conversation with the owner about the various reptiles, ( my class of 10 yr olds are doing a rain forest topic) Mark,, the owner has offered to bring some of the reptiles along to my class in London for the children to see and handle and what's better still… Read Full Review

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★★★★★

“Great service!!”

Written on: 27/11/2012 by Louisduds (1 review written)

I have been using Surrey pets for a number of years now and have always had great service from them! I have recommend them to all my family members. And will continue to use them in the future. … Read Full Review

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★★★★★

“Great deals and service - AAA”

Written on: 11/11/2012 by Kenco105 (1 review written)

Best deal for Juwel 125 Rio aquarium on the web. Fast delivery with pleasant contact from the staff. When I collected my tank the staff were helpful, knowledgeable and polite. They had all the products I needed at keen prices. I was so impressed I bought another tank at the same great price and the experience was the same. I would recommend Surrey Pet Supplies and would use them again - even though it is a 2 hour round trip from home. AAA ”… Read Full Review

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★★★★★

“I recently bought a few items from these guys recently...”

Written on: 09/11/2012 by ChocolateSandwich (2 reviews written)

I recently bought a few items from these guys recently so I could set up my new vivarium. The delivery time was rather impressive, and well packed. I was kept in the loop regarding the status of my order too! I soon realised however, I'd accidentally ordered a a bayonet bulb for a screw holder (that'll teach me for buying in a rush!). I rang them up and they explained how to return it. Very clear, and very friendly too. They were really understanding with me. It wasn't long before I got what I… Read Full Review

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★★★★★

“Amazing, what more can I say?”

Written on: 06/11/2012 by The_Topman (1 review written)

These guys are really helpful, both in store and via the phone / website. They have answered all of my questions and been very polite and helpful all the way allong. I found these guys on a google search and have not looked back!… Read Full Review

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★☆☆☆☆

“Very unhelpful customer service”

Written on: 05/10/2012 by Yellowdevil.cz (1 review written)

They might be cheap on price, but even cheaper on customer service :( They have my order dispatched quickly, but using Interlink -the most unreliable Currier in my area, who failed to deliver yet again. I have tried to inform Surrey Pet Supplies through their on-line Contact form, but this isn't working. I have called their customer service, but lady on the phone was very unhelpful and absolutely disinterested! Very said, I wont shop with them again… Read Full Review

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Traceyskelton's Response to Yellowdevil.cz's Review

Written on: 05/10/2012

I am sorry that you feel our customer service was not up to standard. I tried to be as helpful as possible but unfortunately we will not leave parcels without a signature (as stated in our terms) and the only courier service we use is Interlink and Royal Mail for smaller parcels. If you need to have your parcel redelivered you can contact despatch@surreypetsupplies with the day you would like it redlivered and we can organise this for you and you will receive a 1 hour time slot on the morning of delivery.

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★☆☆☆☆

“very poor!”

Written on: 12/07/2012

i orded some fish food and it never came, i got my money back in the end but the item was out of stock and they tryed to hold my money untill they got it in stock! my fish would of been dead by then… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 06/07/2012

The customer service at this store is shocking and whats more appalling is its the owners that give the worst service! Just plain rude and un-necessary. Although very good on price i would rather spend my money somewhere that makes me feel my business is valued. very disappointed. … Read Full Review

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★★★★★

“great service !”

Written on: 21/06/2012

My first order and im very satisfied. Great packing,great service,very fast delivery.will be use again… Read Full Review

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★☆☆☆☆

“Must be closing down ”

Written on: 29/05/2012

dunt no if this is the case but placd my order and wen it didnt arrive after a week i emailed and they told me they couldnt get the items in from the suppleir. i asked for my money back and it took over a week to arrive! i think they must be closing down or going bust coz why else would they sell u stuff they cant supply?… Read Full Review

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★☆☆☆☆

“Consistently Poor Service”

Written on: 04/05/2012

I have ordered from Surrey Pet Supplies on a number of occasions. Each time i have recieved a call to inform me that items were out of stock and they were unable to complete the order. Some of the items are well priced, however, in all honesty i think they made a mistake on the pricing and then did not want to sell it to me and just said they could not get hold of it. Theit website does not tell you when something is out of stock, and they just let you buy it anyway. This company does not… Read Full Review

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★★★★★

“Aqurium goods for start up”

Written on: 10/04/2012 by ukteacher (1 review written)

Received everything I ordered - in good condition, (excellt packing), and at the time the delivery was due. Surrey Pet Supplies is fast to react to questions, and I will be using them again… Read Full Review

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