Net Pet Shop - www.netpetshop.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Dont buy from & should not be recommended by Review Centre”
Written on: 26/09/2012
This company is a scam do not buy from i purchased from and they took my money and did not send the item. it should not be highlighted as a top online pet shop on review centre it is very misleading to the consumer. (read more)
★☆☆☆☆
“Bad News”
Written on: 29/03/2012
DO NOT ORDER. The Company has gone to the wall and I have lost money. (read more)
Kirstiej72's Comment
Written on: 07/04/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Kirstiej72's Comment
Written on: 07/04/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Heaven1212Me's Comment
Written on: 09/04/2012
place a claim with your bank , you will get your money back as you have bought online .... you can not order from company as there is nothing online anymore
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Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“No order received”
Written on: 22/03/2012
I ordered a heat lamp for my tortoise, received an email to say it would not be dispatched straight away, but guaranteed it would be delivered within 3 - 5 working days. I tried to contact the company twice via email, to no avail, luckily I purchased the item using paypal, and they were able to sort out my dispute and reimburse me fully. Thank goodness for paypal! (read more)
Kirstiej72's Comment
Written on: 07/04/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“No Order”
Written on: 09/03/2012 by jolowe (1 review written)
Like many, ordered online only to receive no goods. Luckily paid through paypal so awaiting refund hopefully. Why is the site still live, surely this is illegal?? (read more)
Kirstiej72's Response to jolowe's Review
Written on: 17/03/2012
We certainly think the same, the site should surely not still be live and running. I would assume that there is someone who we can contact in order to get this web site closed? To save further customers having to go through the same as we have.
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Kirstiej72's Response to jolowe's Review
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Response to jolowe's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“me too”
Written on: 08/03/2012 by anncat (1 review written)
oh dear. looks like ive been duped out of my money. i ordered a cat brush and flea tablets on 11 of february. recieved an email confirming order, then £14.11 was drawn from my bank on the 13th feb. needless to say, i have not recieved my order and like many others, my emails and phone calls have solicitered no responce. (read more)
Kirstiej72's Response to anncat's Review
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Response to anncat's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“not staffs fault”
Written on: 08/03/2012
I see all bad reviews , and you are blaming bad customer service, it is not the staffs fault that this company has gone bust in the current recession, place a claim with paypal or with your credit card company, if you have noticed all products have been removed off the site so this should tell you something , again do not blame the staff it is not there fault. These things happen (read more)
Guest's Comment
Written on: 09/03/2012
The site is still open-how can that be legal??
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Kirstiej72's Comment
Written on: 17/03/2012
It isn't our fault as customers that this has happened either, and we have to bare the brunt of it. Having not received the goods we good people have placed, money has been taken. And yes we can try and claim the money back, but this is at our expense, not theirs. The site should not still be alive, running and still taking people's orders! Someone has to be blamed and it certainly shouldn't be any of us unfortuante customers!
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Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Terrible service.”
Written on: 05/03/2012 by Ryanferris1 (1 review written)
I am 16 years of age a brought a hamster cage for my little sister. I ended up spending over £35 on this website and got a email saying it had been dispatched. I never received the product and now 3 weeks on i have come to terms with it not showing up. I am very angry about this and i have wrote to them emailed them and phoned them. No reply on any. If anyone has any advice on what i can do please comment under. Many thanks. (read more)
Kirstiej72's Response to Ryanferris1's Review
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Response to Ryanferris1's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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Ryanferris1's Response to Ryanferris1's Review
Written on: 20/08/2012
Hi James I think you've taken a very large risk as this website must have made a lot of customers upset but I would be more than happy to use you again if you sent out my products that I purchased! I did make an email the other day as I noticed the website had been updated if you want to contact me my email is ryanferris321(at)gmail.com and I would be more that happy to talk about my experience with netpetshop. Thanks Ryan
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★☆☆☆☆
“NetPetShop.co.uk - BUST!”
Written on: 02/03/2012 by MarkMi (1 review written)
I work within the pet trade and it does appear Net Pet Shop.co.uk have went bust. This will explain why many of you are not receiving your orders and/or any communication from them. (read more)
Guest's Response to MarkMi's Review
Written on: 05/03/2012
Is their anything that can be done?
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Netpetshop's Response to MarkMi's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“in dispute”
Written on: 29/02/2012
I too have been waiting for an order since the 14th Feb. I have now raised a disputed payment with Halifax as they are running down their stocks but still seem to be trading but obviously taking money nowing they will not be supplying. (read more)
Kirstiej72's Comment
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Heaven1212Me's Comment
Written on: 09/04/2012
Kirsty , the site may still be up but believe me they are NOT trading everyone place a claim with your bank or paypal you will get your money back trust me if you can i placed a claim and got mine back , the company has gone into administration, call consumer direct , trading standards , they cant help , just place a claim with your bank or paypal x
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Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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Heaven1212Me's Comment
Written on: 20/08/2012
As Net Pet Shop has been taken over where abouts are you based now please ?
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Netpetshop's Comment
Written on: 20/08/2012
To clarify, we have taken over the website and domain name and will be re-deploying the same platform and data etc. Please see our address below:
Suffolk Group
3 Barley Way, South Lowestoft Industrial Estate,
Lowestoft, Suffolk, NR33 7NH
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★☆☆☆☆
“Two weeks, three emails, two telephone calls”
Written on: 28/02/2012
I ordered the items needed to mean the childrens' hamster cage on 14 th february. No arrival a week later I sent an email asking for information, particularly as I had not had the promised dispatch email. No reply. It is now two weeks after ordering, three email later, calls on three different days (no answer during advertised opening hours). I shall start fraudulent transaction proceedings with Paypal and order elsewhere. (read more)
Kirstiej72's Comment
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
Reply to this comment
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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See next 10 reviews
Showing 1 - 10 of 190 Reviews
★☆☆☆☆
“Highway Robbers!”
Written on: 28/02/2012 by mattigerbyte (1 review written)
Ordered special food supplement on the 11th February and still waiting. No dispatch email received and they ignore my emails. Telephone says the office is closed so I guess the owner has run off with all our money! Will try and get money back via Paypal. (read more)
Kirstiej72's Response to mattigerbyte's Review
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Response to mattigerbyte's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Shoddy Customer Service - no response to 5 emails!”
Written on: 27/02/2012
This review concerns Net Pet Shop. After placing an order for 2 dog collars and 2 dog leads at good prices on 02-02-2012 I received the 2 dog collars only, and no explanation as to where the leads were. I emailled and was told that this would be dealt with. I then received 1 dog lead, with no explanation. I emailled again and I was asked to provide details of the initials written on the receipt, incicating who had packed the parcel, so that the matter could be dealt with. I emailled the... (read more)
Kirstiej72's Comment
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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★★★☆☆
“Still waiting,no response”
Written on: 24/02/2012 by antheajane (1 review written)
I ordered a basking bulb and a cat collar tag back in January, all items arrived promptly and were great. I placed and another order (bulb and locusts) on the 9th feb, I am still waiting for these. I have tried ringing but no answer and have emailed but no response to these either. It sounds like the company has gone into liquidation as there website currently has no stock due to 'updating' Its a shame as had no problems first time round. (read more)
Kirstiej72's Response to antheajane's Review
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Response to antheajane's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Rubbish Service! 2wks later still waiting for the...”
Written on: 24/02/2012
I placed an order for puppy training pads on the 11th February 2012, received an email confirming my order which was to be delivered within 2-3 days. We are now on the 24th February 2012 and I still have not received my goods. Everytime I have rang it goes onto the answerphone saying their offices are now closed and what the opening hours our, it doesn't matter what time of day you call, you will get the answerphone I have sent quite a few emails and again have had no reply back to them. ... (read more)
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Worried ”
Written on: 24/02/2012 by shongololo (1 review written)
Bought some Ferplast additions for my sons hamster cage. bought on the 13 Feb and can't get through on the phone and emails are not answered. I wish I had seen these reviews before I ordered. The products on the page I bought from have disapeared so started getting worried. It has ruined my sons birthday as they haven't turned up. I will contact Paypal to get my money back THIS COMPANY SHOULD NOT BE TRADING!!!!!!!! (read more)
Kirstiej72's Response to shongololo's Review
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Response to shongololo's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“the long weight”
Written on: 20/02/2012
placed order thursday 9th great emailed too find how long delivery would take tuesday was reply its now monday 20th what a way to run a buisness 9 emails later and numerus phone calls.they were quick enough to take moneys out of account. (read more)
Guest's Comment
Written on: 22/02/2012
I'm wondering if they've gone into liquidation :/ I can't get on there to place an order, I hope you get yours soon
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Bollox's Comment
Written on: 23/02/2012
the long weight wrote this. got in touch with bank explained about net pet shop, next day what i had paid for the pet food was back in my account . thank you hsbc a customer
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Kirstiej72's Comment
Written on: 18/03/2012
I also placed an order on the 11th Februrary, see my review further up from these title '2wks later I am still waiting, rubbish service'. I am going to make a phone call to trading standards tomorrow to see if they are able to get the web site closed down. I will keep you posted as to how I get on. I know it doesn't help us to get our money back, but if we can stop what has happened to us happening again, at least we have achieved something.
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Kirstiej72's Comment
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
Reply to this comment
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“disgusting company”
Written on: 20/02/2012 by elgill1981 (1 review written)
Ordered a new bed for my dog on 9th feb. No despatch email and dtill no ordet nearly 2 weeks later. Sent emails with no reply and phone line is constantly closed. If anyone has had contact or a different number please let us know. I will be taking steps to close this company. (read more)
Kirstiej72's Response to elgill1981's Review
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Response to elgill1981's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Terrible service”
Written on: 16/02/2012
Have used this website twice now, having given them the benefit of the doubt the first time ... never again. Half the products on their website are out of stock, this is also the case for items ordered. Both times my order has been delivered in several parts meaning multiple trips to the sorting office to collect them. My last order, placed a month ago, has still not arrived in full. My first email was at least answered, all be it abruptly, to say my outstanding item had been sent. I... (read more)
Pulse90's Comment
Written on: 16/02/2012
I've had the same with them, my review is below yours. I am also very angry. If you get it sorted then let me know?
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Kirstiej72's Comment
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
Reply to this comment
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Dispatched??????????????”
Written on: 16/02/2012
Ordered a cat carrier for a rescue cat. Ordered on the 9th of Feb, received email confirming dispatch on the 10th. There has been no delivery. I have emailed eight times and telephoned them but cannot get through. Where on earth is it then? I paid for first class delivery too!! I am so angry and now have to travel miles to borrow a carrier, which is totally defeating the object. Abysmal customer service and very misleading. Plus I have had to wait in for three days in hope of a delivery! I... (read more)
Guest's Comment
Written on: 23/02/2012
I am the same. I ordered €90 worth of dog supplies. Got email to say order was placed and would be dispatched. They also took full payment.
I have sent several emails, fax etc and tried to phone time daily.
Does anyone know if they are still trading. I'm concerend my money is gone and I will not receive my products.
Extremely rude not to give your customers some sort of explanation.
Does anyone have any idea what is going on!!!
Please Help!!!
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Chungire's Comment
Written on: 23/02/2012
I also ordered €90 worth of dog supplies on 11 Feb 2012 and recived an email that my order was placed and would be dispatched. They also took full payment.
Todate I have not received my items. I have sent several emails and faxes. I have also tried to contact them by phone, but they are not answering their phone.
Does anyone know what is going on?????
I mean they don't have any sort of message on their phone or website advising of any issues.
I am extremely angry at how they are dealing with this issue. If you take someones money you should at least have the courtesy to give them some sort of explanation.
I would appreciate if anyone gets an update on this situation.
Thanks,
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Kirstiej72's Comment
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
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Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Never ever again”
Written on: 15/02/2012
Absolutely appalling company and i will never ever use them again or recommend them to anyone. Placed an order, a week later the order still hadnt been despatched and nobody had contacted me to say about any delays. I checked on their website and some of the items i had ordered were now out of stock. I emailed asking what was happening, no reply. The next day their website had no stock, anything i clicked on said that the category is currently empty. Seriously worried now that i have... (read more)
Kirstiej72's Comment
Written on: 19/03/2012
I have contacted Consumer Direct this morning. They are going to pass on the information to Trading Standards. You need to also make a call to Consumer Direct on 0845 4040506, to inform them of your problem with Netpetshop.co.uk. The more of us that call Consumer Direct the better. Then hopefully Trading Standards will close the site down.
Reply to this comment
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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See next 10 reviews
Showing 11 - 20 of 190 Reviews
★★★★★
“quick and straight forward”
Written on: 13/01/2012 by squishyfish001
I ordered some dog toys online. Got a receipt email within minutes and had the items 2 days later. Good service, thanks. (read more)
★☆☆☆☆
“Read some reviews and their return policy before order!”
Written on: 16/12/2011 by srni69 (1 review written)
I think all their good reviews are coming from friends and family members.They try to pass me a cosipet dog coat size 12\" as size 14\",but I had already an old geniune size 14\" so I could compare them,and I also measure it, it was only 12\",the label was wrong.Some people don't have another one to compare with and don't measure it,they just look at the label.As soon as I phoned them and complain they blamed the manufacturer,but they also amend on their website to size 14\" OUT of STOCK!... (read more)
Netpetshop's Response to srni69's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★★★★☆
“Spoke to a very polite young gentleman ”
Written on: 13/12/2011 by Emma46 (1 review written)
Made an order over the phone. Spoke to a very polite young gentleman helped me out very well will be using this site again. (read more)
★☆☆☆☆
“Not at all impressed, will not use again.”
Written on: 02/11/2011
I ordered a large vivarium with 4 glass panes. I emailed them to ask to arrange a delivery date - they didn't reply. Produce delivered quickly but I was not home to receive and check. Did not stipulate that they could leave with neighbours but they did. They didn't however leave me a note to say they had even been, or left with neighbours. Glass totally smashed. Box not even labelled as fragile. Arranged replacement glass fine, it arrived quickly. However they sent me 1 vivexotic pane, and... (read more)
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Smashed Tanks - Komodo Leopard Gecko Reptile Terrarium...”
Written on: 17/10/2011 by lucyp87 (1 review written)
We ordered Komodo Leopard Gecko Reptile Terrarium Starter Kit on a wednesday and it arrived on the monday smashed! Customer Service lady was great and agreed to send out a new one, which then arrived with a crack down the side. Talked to the same lady from customer service and she offered a new tank without accessories or a full refund. We agreed on the tank, which arrived in one piece thankfully. I wouldn't advise anyone to purchase a tank from netpetshop.co.uk (read more)
Netpetshop's Response to lucyp87's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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★☆☆☆☆
“Terrible Terrible Terrible”
Written on: 03/10/2011 by markiking (2 reviews written)
I have only dealt with Net Pet Shops once and believe me, never ever again. I ordered the item early in the morning on 26.09 and paid for the 1-2 day courier service, Wednesday came and went, no delivery. Phoned on Thursday, lady said would get the delivery done on Friday 30.09. Friday came and went, still no delivery. I phoned the courier company 4 times on Friday after 5pm and they just lied to me. I was supposed to receive an email on Monday 26.09 informing of the tracking number, no... (read more)
Netpetshop's Response to markiking's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★★★★★
“Brilliant Service”
Written on: 29/09/2011
I recently adopted a puppy and to be honest I was a little unsure that I wouldn’t have everything I needed to keep her happy. I was recommended Net Pet Shop by a friend, and I called their shop as I do prefer to speak to someone rather than e-mail. The lady I spoke to was lovely and suggested their Puppy Starter Kit. This arrived next day and my new addition loved it! I also bought some Arden Grange puppy food as this was recommended, and now the little angel can’t get enough. Brilliant... (read more)
★★★★☆
“Brilliant customer service”
Written on: 28/09/2011 by HelenKing1978 (1 review written)
Brilliant customer service. I ordered a new ceramic bowl for my cat but it arrived smashed. I rang customer services and they asked me to send a picture which I did. After a few short minutes on the phone I was sent a brand new bowl with some free treats for my cat. (read more)
★★★★★
“Quite Simple Website”
Written on: 26/09/2011
Their website is very simple to use. Well laid out and clearly labelled. Fair postage costs as well for international orders. (read more)
★★★★★
“Show great care about both animals and their customers.”
Written on: 23/09/2011
I used to buy my dog Pedigree food from our local supermarket but I wanted her to eat more natural wholesome food. My friend put me on to netpetshop.co.uk and after I spoke with a lovely lady on their customer services I decided to start my dog on Almo Nature Dog Food. Since then she’s really livened up. Very pleased with this shop, and will continue to use them, as they obviously care greatly about both animals and their customers. (read more)
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Showing 21 - 30 of 190 Reviews
★★★★☆
“Everything available on netpetshop.co.uk. ”
Written on: 22/09/2011
I had decided a few months ago to make a pond in my back garden in the hopes of bringing more wildlife in. Fortunately everything I needed was on netpetshop.co.uk. The equipment arrived 4 days after I ordered it and I am now ready to begin work on my pond. (read more)
★★★★★
“Affordable Prices”
Written on: 20/09/2011
So full of fun toys for my cat to enjoy it was difficult to choose! Good job the prices are so low because I ended up buying 4 different ones. At least my cat’s happy with me. (read more)
★★☆☆☆
“Poor communication and have been lied to”
Written on: 09/09/2011
Firstly I'd like to say that if it weren't for just two items out of half a dozen then the review would be 5-stars; I purchased quite a lot of things and they arrived promptly, well-packed and above all else, quite cheaply. However, two items (two litter trays) have given me cause to doubt the capabilities of netpetshop.co.uk. The first delivery of items was almost complete except for a cat bed and two litter trays. An accompanying note and email said that they'd be sent at a later... (read more)
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★☆☆☆☆
“Offer Free Delivery but I had to pay”
Written on: 08/09/2011
I ordered a Scruffs dog bed from net pet shop and they were advertising free delivery on google shopping. When you get to their website and order the product you have to pay for shipping. Unfortunately I didn't go through with the transaction and went elsewhere. It would be nice if they were up front with their delivery costs. (read more)
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★★★★☆
“cancelled order- excellent customer service”
Written on: 30/08/2011
I recently came across this site after previously using my local pet shop and eBay to buy my hamster goods. We were supposed to be getting a rabbit, so I used this site to order about £25 worth of stuff, as it was surprisingly so cheap. However, the rabbit adoption fell through, so I felt a bit annoyed that I had went to all the bother of buying a hutch, and food and all the other stuff I had purchased. So in a bid to try and get some of my money back, I logged into netpetshop to check on... (read more)
★★★★☆
“Great”
Written on: 30/08/2011
I bought the Habitrail Ovo Suite Hamster Cage from netpetshop.co.uk a few weeks ago and was very upset to find that it arrived broken. I sent a picture to customer services and was sent a brand new cage which arrived after a few days. My children now love playing with their new hamster in his adventure home. (read more)
★★★★★
“Thumbs up”
Written on: 25/08/2011
Great service. My item was delivered only 3 days after ordering and was in the exact same condition as shown on the website. Thumbs up. (read more)
★☆☆☆☆
“disappointed!!!!”
Written on: 13/08/2011 by yolanta
I made only two rders with them.in both cases i waited to long for anything to happen although they "guarantee next day delivery" ( what a joke!).At the end i had chase my orders on the phone and remind them of my orders.Lady on the phone was polite and helpful,but the whole experience left unpleasant aftertaste. NEVER EVER AGAIN!!!! (read more)
Netpetshop's Response to yolanta's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★★★★★
“Owning a few species of exotic reptile, I find it...”
Written on: 19/05/2011 by Mecullam Brit (1 review written)
Owning a few species of exotic reptile, I find it proper difficult to get any products were I live, so I went online and found this shop. Its great! They have everything I want and I think its really good that they do cheap delivery. I will come back when I need more stuff for sure. (read more)
★★★★★
“I highly reccommend this website. Somehow their food...”
Written on: 13/05/2011
I highly reccommend this website. Somehow their food has enticed my skinny baby bearded dragon to eat properly. They have delivered on time every time and their customer service has been excellent. I had one product arrive broken (which was not their fault) and they were very quick to offer me a solution without having to post it back. I am more than happy to use this service for years to come. Thank you ever so much net pet shop. (read more)
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Showing 31 - 40 of 190 Reviews
★☆☆☆☆
“Purchased a Viv & cabinet from these people at a...”
Written on: 06/05/2011
Purchased a Viv & cabinet from these people at a really reasonable price. BUT... when delivered the viv was damaged and the cabinet is missing it's fixings!!! Tried emailing on a number of occasions with NO response so tried ringing over and over but all I get is a recorded message telling me their lines are closed due to staff training!!! So at the moment I'm stuck with a damaged product and no after-sales, customer service or support.BE WARNED! Also, Iv noticed on here that 90% of the... (read more)
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★★★★★
“Been shopping with net pet for while now , always...”
Written on: 16/04/2011
Been shopping with net pet for while now , always deliver on time , had one issue and called them and was sorted right away, very pleased with quality of goods , some stuff not all may be higher than other places but well worth any extra. Online chat is a great addition , cheers net pet (read more)
★★☆☆☆
“Net pet shop used to be a very good service until...”
Written on: 02/02/2011
Net pet shop used to be a very good service until recently I have ordered items over the past month with them and it has taken 2 weeks for it to be dispatched. not sure what's going on with them but the service has become awful will be doing my shopping with another online company from now on also the value for money isn't great when compared to other sites (read more)
Netpetshop's Comment
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★☆☆☆☆
“Very disappointed! If you want your shopping quickly,...”
Written on: 03/11/2010 by frances2412 (1 review written)
Very disappointed! If you want your shopping quickly, don't buy it from NetPetShop.co.uk!
-----------------------------------------------------------------------------
I ordered 7 items for my ferrets, including food, litter and some toys on 16th Oct 2010.
I didn't hear anything until 19th, I sent an email to ask them about the delivery, the customer service from NetPetShop gave me a prompt reply on 20th and said everything had been shipped on that morning.
But I got another email on the...
(read more)
Netpetshop's Response to frances2412's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★★★★★
“I bought a tank for my gecko last week and there was a...”
Written on: 16/09/2010 by Maciek1980 (1 review written)
I bought a tank for my gecko last week and there was a part missing from the item. The girl I spoke to on the phone was very helpful and said she would contact the supplier to see if she could sort me out the missing piece quickly. she called me back the same day and the part was with me the next day. I couldn't have asked for better service and the tank is now up in my front room with a happy gecko inside. I don't think it was net pet shop fault that the bit was missing, but I'm grateful... (read more)
★★★★★
“I used them for the first time last month. The price...”
Written on: 15/09/2010 by robertjonesuk (1 review written)
I used them for the first time last month. The price was one of the cheapest I had seen but the free delivery was what persuaded me to give them a go. The dog bed arrived in a couple of days as stated on the site and was even better than I expected. I had some free samples placed in my order which was good. They have such a massive range of products, I will definitely use them next time I need something for Tess. (read more)
★★★★★
“The catmate "no strays" electromagnetic cat flap was...”
Written on: 19/08/2010 by roryjohnston (1 review written)
The catmate "no strays" electromagnetic cat flap was rubbish - had a stray within 12 hours depositing pooh in my lounge. The electromagnetic cat flap only secures entry one way - so the enterprising cat who can get a claw in and pull will gain entry.
However! contacted Net Pet Shop and they were happy to give a refund, call was answered straight away and spoke to a real person (in the UK), refunds process was easy to follow and had notification that the refund was successful the next day...
(read more)
★★★★★
“I have used various online stores for various goods...”
Written on: 19/07/2010
I have used various online stores for various goods but can honestly say that NetPet Shop is the easiest to use; extremely reliable and very competitive. I don't bother to look around now for pet supplies as there is no-one "out there" who come close to the service that I receive from NetPet Shop. They hold a huge range of stock and certainly cover everthing that is needed for our growing "home zoo". Thank you it is always a pleasure dealing with you. (read more)
★★☆☆☆
“I have order 4 times from this shop. On three of...”
Written on: 15/07/2010 by fesansom (5 reviews written)
I have order 4 times from this shop. On three of these orders I was then notified that some of the items were out of stock. They were not shown as out of stock on the website - I don't believe they every list anything as out of stock. Every time the notification I received said that the items would be in stock in 3-5 days, but every time I have had to wait WEEKS for them to turn up. I will only buy from this store again if I can't find the product I want elsewhere. I also received no... (read more)
Netpetshop's Response to fesansom's Review
Written on: 19/08/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Reply to this comment
★★★★★
“Delighted with your service. Price of goods is...”
Written on: 14/07/2010 by cathymac
Delighted with your service. Price of goods is excellent, I haven't found this dog food cheaper elsewhere. I have 4 large dogs and although I am willing to purchase the best dog food available which suits their needs I also need to get best value since my bills for pet care are high.
Delivery is very prompt. I would have no hesitation in recommending this shop.
(read more)
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Showing 41 - 50 of 190 Reviews
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Netpetshop's Comment
Written on: 05/10/2012
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James