Santander Reviews

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★☆☆☆☆
1.3 / 5
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  • Ease of Use

  • Customer Service

  • Value For Money

Summary

Grupo Santander are the second largest bank in Europe. Amongst others, they are owners of Abbey, Alliance and Leicester, Bradford and Bingley and are major F1 sponsors.

In 2010 Santander will be renaming the British banks and building societies it owns as Santander.


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Latest Reviews

★★☆☆☆

“decided it's time to leave”

Written on: 08/07/2014 by firebyrd (35 reviews written)

Been with Santander a few years now and they were good to start,. Friendly and helpful in most branches but that seems to have gone now most staff don't care my statements are all over the place, money goes missing then suddenly returns but the thing that made me decide to leave was when I made a cheque payment, after 5 days it was returned unpaid with no explanation even though the the bank I paid it into said there was no problem with how I had written it and there was more than enough funds… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 04/07/2014 by 16Bennett (1 review written)

All banks are bad but Santander is the pits. Stopped my 14 y/o sons debit card without notification or reason leaving him stranded. Tried to call to discuss, on hold for 30mins the 1st time, gave up, then 45 mins, gave up again Finally got through @ 9.30pm when an ATM 'issue' was acknowledged but no communications put out… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 01/07/2014 by JeremiahHodges405 (1 review written)

Terrible bank! It is the worst bank ever! Every attempt to make simple transaction results blocked account. Customer service ask about accurate balance of blocked account and if you miss one penny you will fail identity check, which means visit in the branch with ID. Obviously if you can not log in you would not be able to check exact balance! There are other ways to check your identity without asking stupid question, but customer service did not bother. I have accounts in Lyods and Halifax and… Read Full Review

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★★★★☆

“A personal opinion ”

Written on: 19/06/2014 by ALARMINSTALLER (5 reviews written)

Having read all these complaints from people that seem to create many problems for themselves. I will give you my experience based on 100% fact not rubbish. I have been with Nat West for 40 years but for the last 10 years have noticed a real difference in service. 15 years ago I opened a business account with Santander and noticed a better service although I kept my Nat West personal account open. Over the last year my Nat West ACC went from bad to really bad to impossible. Having not really… Read Full Review

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★☆☆☆☆

“santander sucks”

Written on: 19/06/2014 by Teagank85 (1 review written)

Sadly this bank is a bit lacking on many fronts. the latest saga was.... I needed a replacement card... they told me it was ordered, it was not. They told me it would come to my local branch, it did not (London is not my local branch). They told me they would redirect it to my local branch, they lost it in the internal mail. All of these things required my chasing them to find out what they had and had not done. I was able to open a new account with the coop in the time it took to try… Read Full Review

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★☆☆☆☆

“Santander Insurance - Avoid”

Written on: 14/06/2014 by Harros (1 review written)

Recently escaped Santander home insurance holder writes: This is an unprincipled, unprofessional entity with no understanding of what insurance is about. Their aim is to rip off in whatever way they can and use every means at hand not to honour their commitments. Policy holders are simply viewed as halfwits there to be exploited and when they need help, merely discarded. Santander's undertaking is worth nothing. Worse, some of their tricks to get out of acting on their responsibility are simply… Read Full Review

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★☆☆☆☆

“A shambles”

Written on: 05/06/2014 by Middleton1953 (1 review written)

After trying to open a business account, and going through countless hoops and expense, and the relationship Director ( joke) offering the account, they change their mind last minute after 6 weeks of discussion. Recommend this bank to your competitors and watch them struggle. Stick to a proper bank… Read Full Review

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★☆☆☆☆

“Moving Internet banking from I o M to main UK application”

Written on: 29/05/2014 by 462Edmondson (1 review written)

Santander have taken months to move customers in the Isle of Man from the old alliance and leicester application to their own UK online banking application. They have enhanced security apparently, just my providing a couple of extra steps to log in. They have transferred no history of the customer accounts or transactions. Although they have retained secure email the folks answering cannot answer for Isle of Man accounts you have to send unsecure emails, call them or visit to the staff in… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/05/2014 by Sportybarb (1 review written)

I do not bank with Santander but applied for a £5000 loan at 7.4% online. Easy application and received email confirmation within 5 mins of applying. I got the rate advertised and papers arrived in first class post. I signed and returned them and money went straight into my own bank account the very next day after I returned papers. I did ring customer service after I had applied just to confirm the rate and I got through straight away and they were very happy to help even without my loan… Read Full Review

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★☆☆☆☆

“Improper Maintenance Fee/Triple Interest Savings”

Written on: 14/05/2014 by mrcancer (1 review written)

The story is long so I'll talk of the last 2 problems Besides having problems with getting a debt card due to their own inability to update my address on several ocassions, there's a problem with the so called triple interest savings account. 2 years ago a branch member suggested I open this account so I did as it was explained there are no fees etc. However, shortly after I found it had a $5K max monthly withdraw limit. Since this would not work for me I transferred all funds out ASAP. 2… Read Full Review

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★☆☆☆☆

“non exisitng custommer service”

Written on: 03/05/2014 by Moore322 (1 review written)

"I don't know why they bother with the customer support call center. After a lengthy identification process (bank account number, sort code, expiry date and security number on your debit card, date of birth) all they can do for you is send a letter which will arrive in 6-7 working days! Tried help for website log in and for obtaining a statement. All they can do is give you the balance on the account which you can get by sticking the debit card in any card machine."… Read Full Review

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★☆☆☆☆

“Opening a 123 mini in branch... no chance”

Written on: 27/04/2014 by Alisha1984 (1 review written)

Went in to the Esher, Surrey branch at 2.50pm this afternoon with my son to open a new 123 mini account. He is 13 and had £100 in cash to open the account with. Although only one customer in the branch at a desk and the 2 cashiers twiddling their thumbs, we were advised that it was not possible without an appointment... Offered 3.30pm (presume they needed a tea break before doing some work) but we were unable to do as my wife had to go to work. As he is back at school next week, it will now be… Read Full Review

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★☆☆☆☆

“online banking”

Written on: 10/04/2014 by samaldworth (1 review written)

all i can say is what a load of rubbish there online banking site is i havent been able to use on-line banking since i have had it becuse everytime i set up the on-line banking i cant use it becuse it always gets blocked i have had a countless conversation with the bank and none of them are any help at all every time i set up and tryed to log in on my phone and other devices it allways said that the codes are wrong and then block the acount this has happend 8 Times and every time they say… Read Full Review

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★★★★★

“So far so good”

Written on: 21/03/2014 by Naveeenx (4 reviews written)

I had been with Lloyds TSB for over 25 years and finally decided to leave when they called me in for an account review. The 45 minute meeting was a sales pitch for their poxy products. I do all my banking on the internet and only ever use branches to deposit the odd cheque a couple of times a year. Opened up a Santander 123 account using the seven day switch service. Went very smoothly except for setting up the online banking. Customer services were excellent even though they took 2 weeks to… Read Full Review

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★☆☆☆☆

“Disgusting customer service!!”

Written on: 11/03/2014

Santander called to asking for my personal details so i said that for security i didn't want to give it. I said I would call them back. I asked for his name and he gave it. When I called back I ask to speak to the same person I spoke to, named Bruce, they wouldn't put me through but abruptly asked for my personal details again, so i gave it. Only when i had given my personal details did the person i was speaking to the whole time confirm he was Bruce! Why did he not identify yourself??! Where's… Read Full Review

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★☆☆☆☆

“Bad loan not happy!!!”

Written on: 20/02/2014 by Richjenfaith (1 review written)

Was talked into a half payment when I lost my job.now I get 20/30 calls a day. Wanting payment . And the interest rait is 5dollars a day. They take money from people with poor to no credit. I find this to be absurd. Find another loan company that has a better history of helping people… Read Full Review

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★★★★★

“uhiuhkkhhkkjkj”

Written on: 15/02/2014

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★☆☆☆☆

“Slow, unresponsive, muppets.”

Written on: 11/02/2014

14/1 : Completed the painfully lengthy online application process. Didn't even receive an acknowledgement which was promised after 5 days. 27/1 : Two weeks later I get an email requesting more information. Some of it idiotic since a quick visit to the Companies House website would provide the requested verification. 1/2 : Anyway, I provide the requested verification data and more. This time, I was promised a response within 7 days. 10/2: 10 days later I finally get a pack again requesting the… Read Full Review

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★☆☆☆☆

“Customer service down the drain”

Written on: 01/02/2014

Santander in Newcastle-under-lyme is a bit away from my place. Booked two weeks back to see a certain ------ at 11:00. Went to Newcastle an hour early with my little kid and was told that they have double booked. We came first but she waited and wanted to see the other one. Opening a personal account won't take 15 minutes of her time compared to 2 hours lost + petrol and parking for myself. I was offered another appointment but I think never again will be the answer. If they can't walk an… Read Full Review

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★☆☆☆☆

“Where's the Logic?”

Written on: 02/01/2014 by jasoncooke93 (41 reviews written)

Multiple problems since moving from HSBC in 2009. The latest is laughable. I phoned Santander to change my mobile phone number for the OTP (One Time Passcode). They took me through security and then had me confirm my address as they apparently had an "indicator" on my file to say a letter had been returned as "undelivered". Because of this indicator I was told to phone another department before 6pm (can't I'm at work) to first get the indicator removed (how as I'd already passed security and… Read Full Review

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