Santander Reviews

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★☆☆☆☆
1.3 / 5
416
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  • Customer Service

  • Value For Money

Summary

Grupo Santander are the second largest bank in Europe. Amongst others, they are owners of Abbey, Alliance and Leicester, Bradford and Bingley and are major F1 sponsors.

In 2010 Santander will be renaming the British banks and building societies it owns as Santander.


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Latest Reviews

★☆☆☆☆

“Trying to get balance”

Written on: 01/08/2015 by Jasev147 (1 review written)

I have to say that the Mortgage side of Santander is fairly good. However do not touch their Loans! I am trying to pay mine off only to discover that they put any overpayment in an abeyance account and so when you ask for settlement they ignore this overpayment amount. To remedy this you have to let them alter the final payment date and then they can not tell you exactly how much the last payment will be! Settlement figure arrived today (1st August) saying I should pay by 31st July to… Read Full Review

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★☆☆☆☆

“right hand does not know what the left is doing”

Written on: 05/07/2015 by TobyRegan (1 review written)

They have "lost" over £15,000 of my son's money but they say they are sure they will find it within 20 days & told me not to worry! I have been phoning them all day only to finally talk to someone who was helpful & understanding but who could do nothing today as their security department shut at 6pm. In the middle of this chaos, someone I asked for help tried to sign me up for their 123 account, what are these people thinking?… Read Full Review

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★☆☆☆☆

“CLOSING ACCOUNT ASAP”

Written on: 22/06/2015

I can not explain how bad this bank is! I deposited cash and checks and my money still wasn't available to me when I needed it. They held my money from me just to charge me fees when I wrote a check and they cleared that ASAP from my account. I made sure I had enough money to cover all checks and they play games. Its all a game to charge me money in fees. Any not just one fee for one check but TWO!!!! When you deposit money on a Saturday it should not be WEDS before it shows available!!!!… Read Full Review

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★★★★★

“Wrong figures”

Written on: 05/06/2015 by Silasr201 (1 review written)

Santander have informed tax man of wrong figures so I am now in dispute with tax man… Read Full Review

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★☆☆☆☆

“123 Account”

Written on: 21/04/2015 by Baird35 (1 review written)

I tried opening a joint account with my wife. We received 8 letters between us containing 10 different passwords. Once on line you have t change these and then if you want to use common passwords and identification with your partner (as it is a joint account)it simply does not let you. Most infuriating hour of my life to date but after shredding the garbage I felt a little better. this must be the most difficult clumsy awkward bank you could ever try to do business with… Read Full Review

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★☆☆☆☆

“Immoral horrible company avoid”

Written on: 10/04/2015 by John0075 (3 reviews written)

I have had house insurance with santander since 2013. In march 2014 my auto renew came from santander and was £329, I went online and with santander I could get for £129 (which i ordered on the 19th March- on the 21st March they took £329 for auto renewal too) So I did it online and rang and cancelled the other insurance. So this year I have got through the post two renewals for the same household. Santander never cancelled my auto renewal for my 2014 insurance. I rang them two weeks ago… Read Full Review

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★☆☆☆☆

“Everything is just rubbish”

Written on: 07/04/2015 by bearshit (3 reviews written)

I don't have enough time to comment in detail on how bad this bank is, so instead I'll just give you a few headlines of abysmal performance. It takes a whole 7 day week between funds leaving my Santander current account and them being credited against my Santander credit card bill. My money just disappears for 7 days. I cannot change my home telephone number details (having moved), because Santander's on-line banking cannot accommodate someone whose home number is the same as their work number… Read Full Review

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★☆☆☆☆

“Worst Bank ”

Written on: 27/03/2015 by vbSanders168 (1 review written)

We started an account for our son. Even spoke to a VP to set up & explained what our expectations would be...... Well after 2nd month we could not log in, got dinged with charges ending up losing money. Had to close account!!!!! Buyer Beware!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/03/2015 by Brayden270 (1 review written)

The wilmington branch is horrible. The wait is always very long and there is no "we will be with you in minute". Just plain rude like they are aggravated that you are there expecting anything. Go elsewhere!… Read Full Review

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★☆☆☆☆

“the worst bank ”

Written on: 03/03/2015 by stacystunner (1 review written)

Too much problems with this bank, costumer service nothing but idiots work there they are useless dummies. bank constantly blocking my card for no reason many time left without money for my children on many occasions I really hate this bank… Read Full Review

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★★★★★

“cant complain”

Written on: 25/02/2015 by taDillon162 (1 review written)

Have never had any problems using santander cards or online… Read Full Review

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★☆☆☆☆

“The worst banking experience ever”

Written on: 21/02/2015 by Karleyu1977 (1 review written)

For years I was told no electronic access. Finally I was told, yes we will send you security letters, a personal ID, password and security code. Not forthcoming, and after 2 months when I finally received, it turned out that since I live overseas and have no UK cell phone electronic access denied. When I tried to access my own money a customer service rep asked why I wanted it, as she felt it was unreasonable of me to ask for my own funds to be transferred to me. I have been trying to close… Read Full Review

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★☆☆☆☆

“Let down by poor customer service”

Written on: 11/01/2015 by Speedway (13 reviews written)

Unless Santander has a drastic improvement in the quality of its customer service, it will struggle to maintain its customer base. The sole function of the customer relations department seems to be to produce cut-and-paste generic replies, thus minor grouses quickly become major complaints, because the customer is made to feel unwanted and unvalued. While some of Santander's products are competitive, this is insufficient to compensate for what is either poor staff training or a bad corporate… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 11/01/2015 by kateml88 (1 review written)

My sister called to report her card stolen, gave her postcode which they noted wrong and said she didn't have an account, then when they realised the postcode was wrong argued my sister had said it wrong......my sister had the call on loud speaker so I said can we please just cancel the card, doesn't matter who got the postcode wrong,they then said calls are not allowed on loud speaker and it was left on they would finish the call, very rude tone not friendly at all… Read Full Review

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★☆☆☆☆

“Worse than TERRIBLE!!!!!!!!! ”

Written on: 05/01/2015 by 85Malone (1 review written)

Multiple times I have tried to contact customer service via phone or email. And they have not responded one single time. I am unable to access my online banking. After going to a local branch and explaining my situation I was given a temporary username and password to use. This did not work. When I returned to the branch I was told that I must be doing something wrong. She did not take the time to even try or see what the problem was. It was all my fault. Now I am receiving email transaction… Read Full Review

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★☆☆☆☆

“Not trustworthy only want to sign up new customers”

Written on: 03/12/2014 by 334Ballard (1 review written)

Not a Trustworthy Bank and employees. They want you to sign up or open an account with false promises. Very poor communication. One has to provide an email address as part of establishing an account but the bank never communicates with the client. There is is not warning when and if you are overdrafting. Hence the hefty fee or penalty. I classify this as entrapment… Read Full Review

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★☆☆☆☆

“123 is basically 321 and then 0”

Written on: 23/11/2014 by WasimAkfam (3 reviews written)

Exactly. Time to decline : 3 ... 2.... 1... 0 Your application had been declined despite being a home owner, excellent credit ratings at all three CRAs, been loyal customer for couple of years and applied the same card at least twice. I think it's personal grudge against me as I went to different bank for a big juicy mortgage deal. P Not happy bunny. It's time to extract my juices rid of unfair banking machine. I may close all my savings and current accounts if after appeal I was to… Read Full Review

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★☆☆☆☆

“i listened to an automated call from santander on my...”

Written on: 14/11/2014 by AngeloFox380 (1 review written)

i listened to an automated call from santander on my voice mail telling me to call an 0844 number as there was an important issue to discuss. on calling i was put in a queue and had to hold for 20 mins. finally got through and the customer service assistant could not tell me why i had been asked to call. i complained to their complaints department in bradford and after a couple of weeks they wrote to me saying that i had been taken off some database and would not send such a call again...they… Read Full Review

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★☆☆☆☆

“SIMPLE, PERSONAL AND FAIR -- SANTANDER'S SLOGAN -- FALSE”

Written on: 27/10/2014 by 178Carpenter (1 review written)

40 victims in my area have been caught in the same Bank Courier scheme. The police say all the banks of victims except Santander have refunded monies lost. Have myself been on TV and in media at request of police to help others avoid scam. Each time the media has contacted Santander they have said they are reviewing the case . Each time turned down. Wrote a letter direct to head of Santander Uk as I was told by representative that he had personally declined my case. Had a prompt phone call… Read Full Review

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★☆☆☆☆

“This bank just gives you the run around and add fees ”

Written on: 21/10/2014 by Bella282 (1 review written)

I had an unauthorized charge on my account and called to be told it was in pending call when posted to remove the fee.when I called I was then told tgey couldn't remove the fee call back when the unauthorized charge was removed...this bank sucks and very rude agents ovef the phone… Read Full Review

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