Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 25/04/2014 by qzFranklin138 (1 review written)
Please do not consider having one of these fitted. After just 2 years it leaked all over our kitchen while we were on holiday...causing extensive damage. When it was working it was very noisey. We now have the expense of replacing our newly fitted kitchen and a new boiler. Our last boiler was in for 20 years with only a few minor problems in that time...this boiler is a joke. Apparently this is a common issue...you have been warned!… Read Full Review
Written on: 15/04/2014 by HU01405 (6 reviews written)
Now coming up 7 years old it has the following replaced - Circuit board now on 3rd board Pump now on 4th pump Auto air vent now on 4th vent Condensate drain trap now on 3rd Pressure bellows replaced once, had to be external as to fit internal requires boiler to be take off of wall. Presently it has been leaking for past 2 months & after numerous visits they do not know what is wrong so are going to replace the heat exchanger. I cannot think of anything positive to say about this boiler apart… Read Full Review
Written on: 14/02/2014 by snedmeister1 (1 review written)
I don't usually write comments or reviews on products, but today I am compelled... A couple of weeks ago, we started experiencing intermittent loss of hot water on our 6 yr old boiler which we thought was down to incorrect timer settings, this has now developed into complete failure. We have only been in the house since December, so are unsure on fault history, but upon asking about these boilers with a few `plumber` mates, the consensus is clear - avoid at all costs, they are known to be… Read Full Review
Written on: 16/09/2013
I really dislike this Ideal product and Ideal's 'Customer Service'. Hot under the collar but no heat in the home - Ideal?, not at all. This Ideal condensing boiler has proven to be full of Chinese sourced components and hence poor reliability and engineering quality. Now 6 years on since installation this boiler has consumed X 2 exhaust fans, the first within 13 months, the second today 16/09/2013. Last year the flue corroded due to to the thin gauge aluminium flue casing, causing… Read Full Review
Written on: 10/04/2013
Rubbish boiler 2 and a half year old boiler, problems began just after the 2 year warranty period had ended. 4 expensive call outs too british gas to repair, due to the boiler leaking - no hot water / loud banging noises coming from the boiler , and now we cannot turn the heating off. the boiler was fitted by persimmon homes for a new build property. So much for thinking we would not have any expensive bills or repairs to pay. icos in my opinion are rubbish and there boilers are designed… Read Full Review
Written on: 13/03/2013
I don't normally bother reviewing products but in the search for an instruction manual I found these awful reviews. My boiler was fitted in 2005 by my father when I moved into my home. Since then I have had no issue other than the condensing pipe leaking which was due to the pipes freezing outside (as told by my brother who works for my dad). Anyway, some lagging on the pipes outside sorted that out straight away. I have found it to be reliable and efficient and trust my father when he tells me… Read Full Review
Written on: 25/04/2012
I have 6 of the above boilers in a block of flats.The problem is customer service. My local heating engineer was unable to identify the problem and spoke with the Ideal engineers 7 or 8 times on 3 seperate visits in an attempt to resolve the problem. They gave him instructions to check various things and then advise him to to change 3 or 4 parts none of which solved the problem. Ideal are now sending out their own engineer at a cost of £245 although they promised to refund half that fee if… Read Full Review
Written on: 02/02/2012
On Monday the heating did not come on suspected that it had lost pressure but no such luck. I checked the usual and traced it to the main PCB transformer which has an open circuit primary winding. Checked the internet for info and found loads of reports of problems involving the main PCB. The boards are available from eBay for £180 but due to the current cold snap I could not wait 2 or 3 days. I rang RU Cold in Heaton for a price but the guy there could not be bothered and insisted that I… Read Full Review
Written on: 04/03/2011 by mikemayuk (3 reviews written)
Getting a boiler fitted is a serious piece of expenditure, which in my experience generally takes two days of an expensive gas fitter's time if you include flushes and refills. Because of this, you'd be reasonable in expecting that a boiler will give untroubled service for many years.
You'll be lucky.
My Ideal ICOS was fitted by Barratt's back in 2007 when the house was built. It's currently permanently on, provided lashings of unwanted heat and burning gas at a rate of knots (the "Energy… Read Full Review
Written on: 27/12/2010
We had our Ideal Icos He15 boiler fitted via a government grant in Sept 2007 and have had nothing but problems ever since. In 2010 we have had 3 call-outs since March this year.
The call out fees are extremely expensive at £240 and are only valid for 30 days apparently should you have another problem.
As we our Pensioners this is a disgrace.
Almost every part has had to be replaced at one time or another - obviously these boilers are below the standard you would expect and would not last… Read Full Review
Written on: 22/12/2010
i had an ideal icos fitted on recommendation of the plumber and what a mistake, in two years i have had a new fan, thermostats and now a brand new heat exchanger so basically it is a new boiler i do not expect it to last much more than another couple of years and that is after replacing a 25 year old original boiler with this lump. The engineer told me that they are only made to last out of warranty and then a bit, not like the old ones to last for ever… Read Full Review
Written on: 06/10/2010
I have an icos 24he system boiler that has been ok but yet has suffered from a couple of common failures. Luckily I have an Engineering background so I have repaired these faults without having to spend huge amounts of money but there are faults that seem to let the brand down.
I have just had to replace the main PCB (control unit) after the boiler died suddenly and find that the new units are ORANGE and are designated version v9. There has obviously been a design weakness in this unit and… Read Full Review
Written on: 23/08/2010
My boiler came with our new build house by Bellway 5 years ago has broken down continually since guarantee ran out leaving us with no hot water or heating for weeks on end depending on how quickly parts could be obtained and fitted.
Would describe it as rubbish. Latest problem was when the boiler started leaking from underneath causing water damage to the wall and worksurfaces. Am now replacing it with hopefully a Worcester Bosch fitted by seemingly reputable company (not B.G)… Read Full Review
Written on: 09/05/2010
Along with everybody else after about 15 months use the pcb has gone not impressed .....Boiler manufacturers should give all boilers a 5 year waranty ,i wonder if the pcb might last a little longer if they had to pay to replace it ..... Dont buy… Read Full Review
Written on: 11/03/2010
I have an ideal icos boiler fitted in my house which is three years old. Up until now i have had no problems with it, but it broke down a week ago and an engineer told me it was the pcb. It has been a week now and i still have no heating or hot water as i am still waiting for the engineer to come and fix it. I was told it would be three working days for the part and then when they had time to come. The engineer also told me that when the pcb goes it can take out something else so chances are it… Read Full Review
Written on: 18/01/2010
Ideal Icos HE 15 boiler came with our new build house purchased in April 2008.
Boiler's PCB failed in January 2010. Full service carried out after one year of owning property.
The boiler was installed in September 2007 so out of manufacturers 2 year warranty so would have had to pay £200 for new PCB. Luckily, the house came with a builders 2 years warranty which covered the boiler so did not have to pay for repair.
Ideal engineer came out to replace PCB and said the board I had in was the… Read Full Review
Written on: 19/11/2009
Beware of servicing charges (£250 for an 'Ideal' call out) and unreliability of Ideal Icos boilers. Had some trouble with ours. Wouldn't recommend them as a reliable or cost effective boiler… Read Full Review
Written on: 26/10/2009
I have a Ideal icos system HE15 which was fitted about two and a half years
ago the circuit board has just gone and they are putting in orange colour ones now!! They said they are not having trouble with the old ones but my
heating engineer says this is the 9th one he has replaced this year (cost £175) plus labour and would you believe out of guarantee not happy!!!… Read Full Review
Written on: 08/04/2009
I also have an Ideal ICOS HE15 fitted which is 4 years old and have had to have a new PCD board fitted for the second time. The first board was replaced within the first year guarantee period. My last gas bill was huge because the boiler was not working correctly… Read Full Review
Written on: 05/02/2009
I have had similar problems with the PCB (primary control board) on my Icos HE15 - a hefting great chunk of circutory that has broken twice now with explanation (its not even a wearing part). Ideal say this is not a known problem. If your buying a new home ask the builders nicely to put a wood burning stove in you will be better off!!… Read Full Review
As rated by real users
" NO WORDS DESCRIBE HOW BAD THESE BOILERS ARE!! " Read More
" Someone told me this boiler is the best. from reading all the comme... " Read More
" Installed many of these with no failures over last 4 years " Read More
" Pushy sales rep " Read More
Written by jaytory
" Breaks down constantly " Read More