Your Designer Sunglasses Reviews - www.yourdesignersunglasses.co.uk

Click here if this is your business
★★★★☆
3.6 / 5
67% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★☆☆☆☆

“Replacement arms”

Written on: 02/05/2013 by purple007 (1 review written)

I ordered replacement arms and they arrived with an extra part which attaches to the fronts missing. I called and the woman was distant on the phone and i couldn't work out if she was still there or not. She said please e-mail pictures i said i can do that now........she said it might not come through yet because other people may be trying to e-mail too.......complete rubbish......there shouldn't be a hold up in e-mail server que for an e-mail......i tried sending many e-mails and they weren't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sunglasses without frames.”

Written on: 01/05/2013

I bought, what there was described on the webside, a pair of Gucci designersunglasses. but I only received the glasses without the frames! What is that about!! I can not wear the glasses whitout the frames! now I have written to them, and I hopeto get a reply… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“so bad, as soon as you paid, you will not reach them”

Written on: 21/04/2013

do not send any order confirmation, they are not answering emails. and they are not giving refund and do not accept to cancel your order, whether its shipped or not How stupid is that In the EU, you have the right to cancel your online purchase within seven working days. Maybe i should take a lawyer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very bad (non-existent) communication. They posted the...”

Written on: 11/04/2013 by etunc1 (1 review written)

Very bad (non-existent) communication. They posted the items I ordered very late and through an inconvenient method despite a surcharge I paid for Royal Mail Special Delivery. Never replied any of my emails… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“COMPLETE RIP-OFF - Whatever you do, don't go near them!!!”

Written on: 04/03/2013

They sold me a pair of Tag Heuer 0301 Spring Frames for £161.75 (£141.75 + £20) postage BUT shipped me a spare bridge valued by them at £25 A COMPLETE RIP-OFF Whatever you do, don't go near them!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't waste your money!!!!!!!!”

Written on: 28/09/2012

I ordered replacement arms for my sunglasses from yourdesignersunglasses and I so regret it. The arms are complete rubbish. They claim that the parts are authentic, but these didn't come close to fitting correctly. I emailed back and forth with them for resolution, and was told that all parts will need to be fitted by an optician. This was not mentioned prior. I finally found an optician willing to fit them (most wouldn't touch them due to the fact that they weren't purchased through them)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid this merchant”

Written on: 17/05/2012 by neveragian (1 review written)

I thought purchasing a pair of sunglasses online would be easy.....Well not with these people. after much drama I just gave up! Approx an hour after I placed an order I was sent an email saying I had failed their online payment security check by giving an incorrect billing address and was required now to send to them my credit card account statement to prove who I was. I double checked all my details an ALL WE CORRECT. Thinking this was very strange a day later I contacted my bank to find… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to neveragian's Review

Written on: 15/06/2012

We are very sorry you feel upset and have had to leave this bad review, however we have been advised by HSBC merchant services that your credit card only security code matched and did not match your address to where the the credit card was registered. You also failed to pass 3D visa/mastercard security which made the transaction even more suspicious. Rightly so as agreed by HSBC we need to have further evidence to prove that you are indeed who you say you are before despatching goods to otherwise the transaction is fraudulant. We did ask you to blank out any other information other than your name and address and the transaction for the amount you made. If you were not who you say you are, you wouldnt be able to get this information. Secondly it isnt uncommon for businesses to have different company names to what they trade under.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Neveragian's Response to neveragian's Review

Written on: 15/06/2012

The Facts regarding this review are as follows

CITIBANK Australia who are my card issuer approved this payment for puchase as soon as they received the request from HSBC. They have the appoval code and time to prove it.

They have no payment requests from my card number using an incorrect address.

AGAIN they have said DO NOT SEND BANK STATEMENTS to third parties with information blanked out or not..... THEY WANT anyone who is subject to such a request to contact their FRAUD DEPARTMENT....I WILL NOW ADVISE YOU ARE SAYING HSBC ARE TELLING YOU TO ASK FOR SUCH.

I was able to purchase product cheaper from another merchant that was a pleasure to deal with..Shop around DO NOT WASTE YOUR TIME WITH THESE VERY VERY UNPROFESSIONAL people...DONT DEAL WITH THEM YOU WILL REGRET IT

If you want to comment on my review at least get your facts straight..if HSBC made a mistake admit it dont try to use the excuse I dont even know my own address.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“For all your sunglasses needs .... go elsewhere.”

Written on: 09/10/2011

ORDERED MY ITEMS WHEN THEY ARRIVED HALF THE ITEMS WERE MISSING ACCORDING TO THE DESCRIPTION AND PHOTOS ON THEIR WEBSITE, EMAILED THEM AND SOMEONE REPLIED TO SAY THAT THE DESCRIPTION WAS CORRECT AND THE PHOTO WAS FOR ILLUSTRATION PURPOSES . HAVE SINCE BEEN BACK TO THE WEB SITE AND THEY HAVE CHANGED THE DESCRIPTION TO SAY YOU DONT GET WHAT IS IN THE MISLEADING PHOTO . THEY REFUSED A REFUND AND SAID I COULD RETURN ITEMS FOR EXCHANGE BUT THERE WOULD STILL BE HALF THE ITEMS MISSING SO THERE WOULD BE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Mafia selling sunglasses”

Written on: 22/08/2011

Buy oakley sunglasses on sale, confirm payment and purchase contract. The next day sent an email saying that they do not have the arms of the glasses (lie), and give me the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Buyers Beware - poor customer service”

Written on: 15/07/2011

Despite offering "No Quibble Returns" on the website this is far from the truth. Check and double check your order and do not trust any correspondance. I was looking for some Oakley sunglasses and clicked through to the site from a google shopping link and ordered what I thought were Oakley sunglasses. The order confirmation came through and I asked how long they would be - response was "The frame you have ordered is coming from our suppliers". When I received the goods (the day of my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE Terrible internet company, once your order...”

Written on: 01/05/2010

DO NOT USE Terrible internet company, once your order is placed you wait more then 2 weeks to recieve them, I found a pair cheaper delivered in 3 days from ebay of all places and from tel aviv !! called to cancel... they told me to email to cancel. very frustrating. Then I get an email back saying read terms and conditions. I called them to enquire what they thought was wrong and i now have to pay a £15 restock fee as they are ordered from italy when I placed the order..

SO when you click… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview