Virgin America, Reviews - www.virginamerica.com

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★★★★☆
3.8 / 5
70% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of food

  • Value For Money

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Latest Reviews

★★★☆☆

“Worst Flight Attendants”

Written on: 25/04/2014 by Calen1950 (1 review written)

I read an article regarding the worst flight attendants and virgin came in fourth! I dis-agree it should had come in 1st! I have flown VA numerous times and the flight attendants are very arrogant! I will avoid this airline (Virgin) as much as it is possible. Customer Service is a thing of the past for Virgin America… Read Full Review

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★★★★★

“Best Flying Experience For US Domestic Flights”

Written on: 21/09/2013 by MyraO (1 review written)

I first flew Virgin America because of the in-flight wifi and cheap rates. The prices have now come to be about the same as other US Domestic flights but the service and amenities are still much better than the other airlines. The wifi is on all flights so unlike big airlines like United and American you don't have to wonder if you are going to have it. The inflight tv is nice, too. An underrated service is being able to order food and drink right from your seat through the in-seat… Read Full Review

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★☆☆☆☆

“Unpleasant Experience I won't be Repeating.”

Written on: 15/04/2013 by Lavender61 (1 review written)

I am an International traveller who flew 17 International flights last year. This was my first experience with Virgin. And will be my last. I spent 12 hours on an International flight AK to LA , before flying Virgin from LA to NYC. I had requested an isle seat but was instead allocated a window seat in a row in where the seats couldnt be adjusted. Immediately after takeoff the passenger in front of me lowered his seat so that I had my tray table in my face. I asked to be moved and was shown… Read Full Review

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★★★★★

“Great Airline, Great Value!!!!!!!!!!!”

Written on: 30/08/2012 by jeromejerome (1 review written)

always an amazing experience, these guys know how to make flying fun! def will fly again! … Read Full Review

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★★★★★

“I love this airlines. I travel 2-3 times a month, so...”

Written on: 04/08/2009 by murrayj00 (1 review written)

I love this airlines. I travel 2-3 times a month, so I'm in the air quite often. Luckily for me, most of my flights are to Washington DC, Boston and San Francisco, which Virgin America supports. Their planes are new and very nice. All the modern amenities, impressive personal entertainment systems, good food, and excellent service. They have the BEST domestic first class, although only 8 seats per flight. This newer airline will give you a good flying experience… Read Full Review

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☆☆☆☆☆

“The Virgin America flights are crowded, there is...”

Written on: 27/04/2009

The Virgin America flights are crowded, there is absolutely no leg room to move, so if you are out of shape then I wouldn't recommend flying this airline. You will be charged for just about everything you can think of, from luggage, water, snacks etc. The flights are delayed and the taxes that you pay are ridiculous!

For instance, even if you have a death in your family, they are very unwilling to waive the penalties for your flight to change or get a credit back. What kind of company runs… Read Full Review

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458794_Cornjob's Comment

Written on: 07/05/2009

I found this review unhelpful because...they have a policy for changes required due to family emergencies or deaths. the change fee they charge at the time to make the change is waived once you fax in documentation of the reason.

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476357_Murrayj00's Comment

Written on: 04/08/2009

Not my experience with this airlines at all. I guess if you want special exceptions to published rules, they may push back.

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★★★★★

“Virgin America airline crew were really nice and...”

Written on: 30/03/2009 by chokedupinside (1 review written)

Virgin America airline crew were really nice and respectful, the seats are comfortable and price pretty cheap (esp during the weekdays!)… Read Full Review

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★★★★★

“Virgin America give fresh and youthful service but...”

Written on: 27/02/2009

Virgin America give fresh and youthful service but still very professional. Not as good at Virgin Atlantic but better than ALL other domestic airlines in the USA I've flown… Read Full Review

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★★★★★

“I flew this airline with a group, and we had a really...”

Written on: 14/01/2009

I flew this airline with a group, and we had a really fun flight. You can order drinks (non-alcoholic stuff is free) from your seat, rather than waiting for flight attendants to come around. The airline still cares about its customers, unlike what I experienced on US Airways or United… Read Full Review

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★★★★☆

“Overall Virgin America is a great airline with almost...”

Written on: 16/10/2008

Overall Virgin America is a great airline with almost no problems. I went from Las Vegas by the way of San Francisco to get to Seattle. Since San Francisco is the hub and this is a new airline, most of your flights will make a change in SFO. On my return flight I was able to get a business up grade for $50.00 and the 35.00 I paid for the better seat in econo was deducted and I only paid $15.00. Nice class of service as good as any for a short haul. This is a great airline, no lost luggage… Read Full Review

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