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Written on: 06/02/2016
I ordered a Vi-Spring bed from and so to bed in Birmingham after a serious illness and was looking forward to recovering in a comfortable bed. I was shocked when my soft Devonshire arrived and was so hard that it was like sleeping on the floor. My husband's mattress was a medium and was much softer than mine but his was sloping and so was also uncomfortable. I was extremely upset and now could not sleep in my own room as the bed was so uncomfortable that I couldn't use it. I rang And So To… Read Full Review
Written on: 06/11/2014 by Vaughan366 (1 review written)
Totally unhelpful when I rang to say our very expensive brass frame was going green and corroding. They said because it was over 5 years nothing they could do and I must have cleaned it with a caustic agent...not true. I had another brass bed frame that has now been passed on to our daughter and had no problems with this. If I had known that the bed only had a5 year life span I would certainly not have bought it and don't know who to get to reap ray. Any ideas?… Read Full Review
Written on: 19/08/2014 by AlonsoBallard (1 review written)
We fell in love with And So To Bed Frame as soon as we saw it though it was very much out of our budget initially. Having waited to get the frame of our dreams we found the customer service and delivery excellent even though we don't have the widest stair case the delivery people where extremely professional and covered everything up and set up the bed perfectly. Couldn't be happier… Read Full Review
Written on: 07/06/2014 by 390Browne (1 review written)
Bought a brass bed several years ago but now the brass is showing corrosion , contacted so to bed only to be told recommend you speak to an Independant renovator It would appear that they are not interested once the check has cleared I really thought that after spending £2000 the bed frame would be good for more than 6 years!!! So much for quality… Read Full Review
Written on: 17/05/2014
bought vispring divan and mattress with headboard in Quinton shop last Saturday- told that they'd remove it from store on Monday and then arrange delivery(we live c.12 miles away). How hard can it be to deliver a bed? whilst the quality of the product might be good, the customer experience beggars belief. I'm still wondering if i am expecting too much? But I don't think I am...reading everyone else's reviews it seems like this might just be how they do business. Will not shop there again. feel… Read Full Review
Written on: 22/04/2014 by BA777 (1 review written)
Please be warned that "approximate delivery dates" mean absolutely nothing at And So To Bed. I ordered Manoir furniture on 11th January and was told at the time of purchase that my furniture should be with me by 1st April. After receiving no communication I have made several calls and have just been informed by their Customer Service Manager that my furniture is in a container (unpainted) and wont be ready before the 22nd May. The lack of communication and customer care is probably the worst… Read Full Review
Written on: 11/05/2013
Having placed an order Dec 2012 of bedroom furniture worth over £7000 you would expect it to arrive on the date they give you which was March 16th 2013, after phone call, after phone call and being fobbed off, I am still waiting!!! We are now well into May. NEVER AGAIN!!!!… Read Full Review
Written on: 19/03/2013 by 66Harmer (2 reviews written)
I ordered an iron bedstead and was given a delivery date. As the date approached I rang to make sure the bed would be arriving as my son and his family were coming to visit and I could not be without it. They said it had been delayed by six weeks. Disaster! However the Hartley Witney branch and head office have been amazing, and helpful. They are delivering me a temporary bed tomorrow and then when my bed arrives they will make the change over. I am really impressed as in their terms and… Read Full Review
Written on: 29/08/2012 by jmr454 (2 reviews written)
I recently bought tickets to a show of Donny and Merrie Osmond for my wife's birthday through double8tickets.com . Not only was it simple and straight forward to understand their website, but have received the tickets by registered post already. I am 74, if I can do it, anybody can. The service is first class and have recommended to friends and family… Read Full Review
Written on: 09/08/2012 by MicheleWearsTaylor (1 review written)
I have bought several pieces of Rubens' furniture for my Bedroom over the last few years and always found the company fine in their dealings. In February of this year (2012) I was contacted by a sales person who said that there was a sale of discontinued stock and there were two of the three door Ruben wardrobes (boxed and in perfect condition) still available at half price and would I like one to match the rest of my furniture. As I was late in replying, both boxed wardrobes had been sold… Read Full Review
Written on: 27/02/2011
Mr Gill Davies, at At So To Bed, Kings Road, London really knows how to treat a customer. He was so helpful with every question I put to him regarding And so to Bed products that I will be happy to place my order. If all your staff are as well trained I'm sure your sales will go up. Congratulations to him… Read Full Review
Written on: 08/05/2010 by stoopidcoopid (2 reviews written)
I have bought several pieces from Glasgow's 'And So To Bed' and have always found the staff to be professional ,knowledgable and extremely helpful. The bed,mattress and other items I have purchased are quite expensive for me and I have always felt like a valued customer by the staff even when just asking for information and not actually buying anything.Everything I have bought is of the highest quality and staff product knowledge has helped me avoid making expensive mistakes. The staff… Read Full Review
Written on: 02/05/2010
Extremely bad service from the sales assistants in And So To Bed in the Glasgow store, the sales assistants (one a manager - unbelievably) were rude, unqualified, no interest in us or the products, lazy, fetching themselves coffee whilst serving us, checking their facebook accounts when they should be serving customers, frankly i would not want these idiots representing my company, the owner of And So To Bed should get rid of them both before they do damage to the company. I did purchase from… Read Full Review
Written on: 01/04/2010
My wife and me visited the store that is located near Selfridges as we were in the area. What a bad decision.
The female staff on duty that day would have been under qualified to have been selling burgers. When I visit a store that I believe has a certain calibre and tradition I do not expect pushy and down right stupid sales assistants that make you feel like all they want to do is pilfer your money welcoming me.
I left the store with the impression that I had visited a cut price pound shop… Read Full Review
Written on: 26/10/2009
We are absolutely delighted with the service we received from And So To Bed in Cheltenham
and our bedstead looks stunning and the mattress is fantastic!Delivery was earlier than we had been quoted!
We will be returning to And So To Bed, in Cheltenham for our guest bedroom.
… Read Full Review
Written on: 23/10/2009
I recently purchased a classic vi-spring mattress from the Handcross store. The very attractive female assistant in the shop was extremely helpful, displayed a great sense of humour however remaining professional throughout.
I would definitely recommend and so to bed Handcross to my friends and colleagues… Read Full Review
Written on: 22/10/2009
I have just taken delivery of a bedframe and mattress from the Hartley Wintney showroom. I was quoted around 28 days delivery from the salesman whom I have to say was very knowledgeable and generous with his time. I got a call from him well within the estimated time and was given a time slot on my day of delivery. The van guys phoned to say they were held up in traffic and would be a little late . when they arrived they got straight to work and assembled the bed in no time.I am very pleased… Read Full Review
Written on: 02/09/2009
I visited the And so to Bed store in Birmingham yesterday and found the Sales Assistant to be very rude. There were many comments but the worst by far was when I sat on the bed and he said 'I'd rather you didn't do that'. WHAT?!? I explained that I needed to in order gather the height and therefore ease of getting in and out of it. He explained that the lady who arranges the linen takes quite some time to do it therefore he doesn't want it spoiling. How utterly ridiculous! If I am planning… Read Full Review
Written on: 01/08/2009 by iswari (1 review written)
We bought a Vispring mattress and divan set from And So To Bed, West End store. Made to feel very welcomed with excellent product knowledge.
The bed was delivered within the 3 weeks. Do not want to get out of bed now, all thanks to the staff.
… Read Full Review
As rated by our community of reviewers
" Excellent Service and an excellent bed " Read More
" Leather Sofa faults " Read More
" Disgusting service, unhelpful staff, item not delivered " Read More
Written by Wasimn05
" Very poor customer service " Read More
" Spot on service " Read More