written by MassivelyPeedoff on 20/03/2018
My items still haven't shown up desipte it being a month like every one else's reviews I've read they say it's out of stock yet they took my money quick enough. I will be taking this further with trading standards Honestly never had such bad customer service I received short blunt rude emails when I question where my items were and given different reasons each email.
written by L.L.I on 24/10/2017
PLEASE DO NOT ORDER FROM ANY OF THESE COMPANIES! You order a product, they take your money but say the product is out of stock. Months later I still don't have my money back. There's other reviews that say the same! The customer service is appalling! I only ever got a response when I threatened them with Trading Standards! Tip Top Wedding Shop Personalise My Day Personalised Theatre Tee ands Hoodies Key Frame Photography Personalised Christmas Presents Weddings and Brides UK You're Engaged, What's Next Party Supplies and Gifts DO NOT GIVE THEM YOUR MONEY! I AM REPORTING TO TRADING STANDARDS!
written by Judy2009 on 22/10/2017
I am left with shoes I can't wear.Supposed to be size 6, more like a 4. I waited a month for them, no email as promised to say when they were dispatched.I had to follow up myself.No response to my email asking to return the shoes, as set out in their returns policy.You need a number from them in order to return goods.That was about a month ago.They don't answer emails or phone calls.This is a terrible company, with no customer service whatsoever.It would appear they just want your money, and ignore you after that.I will be taking this up with trading standards.They should be closed down. I am left with shoes which are wrongly sized, therefore not fit for purpose, and I want a refund.I will certainly not let this rest, and will take legal advice.
written by PB_1901 on 16/08/2017
We purchased 3 packets of vintage milk bottles (3 bottles per pack) advertised at £1.99 for 3, good value. The payment was taken 3 x 1.99 plus VAT and potage a total of £8.47. We should have received 9 bottles. We only received 3 bottles. I contacted them and they apologised and said they would sent the other 6. A few days later we had another email stating that actually they had made a mistake with their pricing and if we wanted the other bottles we would have to pay an addition £1.99 per bottle - although we already had an invoice and payment made for 9 bottles. We exchanged a few emails where I stated we had paid and wanted our products. They didn't supply the goods. We have since purchased 6 bottles from wilkinsons for £4. Appalling customer service would never buy from here again!
written by 267Trevino on 13/08/2017
I ordered some stuff for my cousin's hen party. The things did take a little time to arrive, but luckily I had ordered in plenty of time
written by JayRae on 11/07/2017
I recently purchased a personalised pocket watch for my best man and although I did check with an email that it would be on time, It has arrived just over a week after ordering and is perfect! I had read reviews before ordering but went ahead regardless as they would seem to be a newish company and are allowed to make some errors surely? No the telephone was not answered when I rang as others have said and no formal response to my email which can make you uneasy as we are all hoping to get things on time. But all said and done the product was great and I will use again, the only constructive critique would be to keep the customer informed as best as possible but otherwise I have no complaints and thank you!
written by O'Keefejq32 on 27/06/2017
I have recently used this company for hen do t shirts and hoodies. The service was fantastic. My tops were all ready within 24hours. Whats more they saved me from embarrassment when I forgot to order one for one of the hens and they actually had the t shirt ready for me within a couple of hours!! Already planning to use them again!
written by DuncanJPerkins on 08/05/2017
Do not buy anything from these people! I purchased 6 disposable cameras for £33, they emailed me to say they didn't have the colour I wanted but I could have a different colour, I replied that this was fine. I never got the cameras. I tried emailing them, phoning them and tweeting them. They never answer their phone or reply to any messages and now their email contact no longer works. As far as I'm concerned they've stolen £33 from me. I tried to leave them a final message threatening to report them to trading standards if they didn't refund my money but the answer machine cut off after about 10 seconds. I'm going to ask my bank if they can refund the money as I'm not sure what else to do. I REPEAT, DO NOT BUY ANYTHING FROM THESE SWINDLERS!
written by on 05/04/2017
I ordered a Christmas gift the first week in December, by the 20th I had given up hope of this ever coming in time for Christmas, and no one had responded to my emails chasing it up. By the end of the first week in Jan, still no gift, or response from email. No one answered the phone either!! I finally got a response from one of my emails a few weeks later asking me if I still wanted the item, so I said yes as I had paid for it.. yet 2 weeks later, still no item. I then demanded a full refund which I was promised, but again 2 weeks later I had not received this. I emailed them once again, and days later got told that I should have received it as it had left their account.. I hadn't, so went back to them yet again demanding that I receive this or else I will report them to trading standards, and then suddenly the money was refunded, the middle of February! Do not use this company.
written by McKenna161 on 15/02/2017
I bought some wedding favours online on 25th January, the items came on 4th Feb and were well-packaged but unfortunately the items were not the same at what was pictured on the website (and therefore what I had based my order on). I requested a refund and RMA number to parcel them off as soon as possible, I received a reply 4 days later offering me a 10% discount. As I already had some of the pictured item I didn't want the others as they wouldn't match, I refused the discount and said I'd prefer the refund. I have had no reply since. I sent 4 emails to check if my reply had been received and have still heard nothing. I'm really not impressed.
written by Hickman383 on 08/02/2017
great stuff ordered..a little delay in getting it but well worth waitig
written by on 06/02/2017
I ordered a wedding photo frame before Christmas as a present and was e-mailed back to say it had been discontinued. I e- mailed back saying that it was a xmas present so I would now prefer a refund. I had a reply back on 28th December saying they would arrange a refund but to date 4th February 2017 I have not received my money back. I have sent numerous e-mails since and have tried ringing on several occasions but no one answers so you can not speak to a person. I can not believe a on line company would just ignore you when they clearly have taken your money mine being (£32.94) and are not doing anything about it. It was not my fault it had been discontinued! It was not like I was returning an item and it's under query, I never received any goods in the first place!!! I am now going to to take this matter to The Consumer Rights to deal with. Absaloutel appauling service!!!
written by on 06/02/2017
Worst experience ordering sock through this place. Took nearly 6 weeks to arrive. Took payment within 2 days but had to chase and exchange countless emails in order for my order to be completed. Worst company to try and contact as only respond to emails about a week later. No phone numbers on any of there pages work. My advise.... choose another company!!
written by Juliannay380 on 15/08/2016
I made an order on the 1st august, its now the 13th. I havn't had an email to let me know my items were despatched. I have tried to contact the company via email and facebook and received no reply! is this a fraudulent company? wish i read the reviews prior to ordering. zero stars thank you very much and no doubt £35 down the drain
written by prolifebrother on 13/07/2016
Never use this company. Ordered shorts and they sent a pair which look nothing like the advertising photograph, and are a completely different style which I am unable to wear. They refused to refund or have the item returned and seemed like they couldn't care less. That's the sort of stress you need the day before your wedding! What they are doing in the wedding business I have no idea. Avoid at all costs.
written by Kassidy477 on 02/07/2016
10 X tote bags arrived in good time and were of a good quality. I'm very happy with my purchases. Thanks Tip Top Wedding Shop!
written by Holbrook1961 on 01/07/2016
Had'nt got anything from here before. But liked the items. it was a reasonable delivery time {Bank hols} If I ever have another wedding i shall be back lol
written by on 18/06/2016
Absolutely shocking - buy nothing from this website. I ordered 25 white goose quill ballpoint pens. They arrived squashed into an envelope, so some were damaged as a result. 5 of the quills were useless as the ballpoints didn't work. The feathers looked grubby. I emailed asking for the 5 non-working ballpoint pens to be replaced, two weeks later I still haven't heard from 'customer services'!!
written by 444Martin on 16/06/2016
I didn't experience any problems with delivery or customer service. I do understand that things take time nd not everything can be done overnight. The reviews did not put me off ordering at all
written by 444Martin on 16/06/2016
I didn't experience any problems with delivery or customer service. I do understand that things take time nd not everything can be done overnight. The reviews did not put me off ordering at all
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Tiptopweddingshop's Response to DuncanJPerkins's Review
Written on: 27/06/2017
Sorry for the trouble with your order, we did what we could. sorry for the inconvenience caused. We are not a rogue company