Tip Top Wedding Shop www.tiptopweddingshop.co.uk Reviews

★★★☆☆
3.2 / 5
51
57% of users recommend this
  • Value For Money

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Tip Top Wedding Shop www.tiptopweddingshop.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible terrible terrible”

Written on: 17/06/2015 by Shamus23 (1 review written)

Well ordered a plate for a wedding gift for friends. After good few weeks nothing arrived. Contacted them and they advised it had been discontinued. Great. They d took payment so asked for an alternative to be sent which they said it would. Next day got email saying order was refunded...no clue why and whole order cancelled. Now finding a very late gift for friends. Absolute rubbish customer service! Never use ever !!!… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID, AVOID ! Please avoid!!! ”

Written on: 15/06/2015

Two orders placed and no orders received but money taken. No one from the company replies and telephone never answered. I'm a disabled lady buying flat shoes for everyday use but this company doesn't actually send you the items you buy! I'm gutted  To tip top wedding shop, please refund me ! Was there ever any intention to send me my items?… Read Full Review

Caff81's Comment

Written on: 16/06/2015

Good luck waiting for your refund. 8 days later I'm still waiting for the refund I was promised.

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Caff81's Comment

Written on: 16/06/2015

Good luck waiting for your refund. 8 days later I'm still waiting for the refund I was promised.

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★☆☆☆☆

“Dreadful company. Dont even bother with them!!!!”

Written on: 14/06/2015

I ordered a personalised umbrella for my wedding which, when it eventually arrived, was damaged on the handle due to extremely poor packaging. The tube it was in wasnt long enough so they wrapped packaging tape all around the handle. When i took this off it took the varnish off the handle. When i tried to contact them they NEVER answer the phone. They did eventually answer an email and asked for a photo of the damage which i sent two of. Over a week later they sent an email saying they… Read Full Review

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★☆☆☆☆

“Awful 'company's I not use!!!!”

Written on: 23/05/2015 by Gormanhv424 (1 review written)

I ordered some items for my wedding the 7th April, I never received my items although they did take payment straight away! I contacted them after the 28 days it says on their website to be told itust have got lost in the post and they'll reissue, a week later I emailed again and they said it was due to be dispatched soon. You can never get through on the phone and can't leave a message so only way to contact is emai, when they feel like emailing back. I have now asked for a refund and will… Read Full Review

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★☆☆☆☆

“Never received goods and haven't had any response to...”

Written on: 21/05/2015 by mawpcal (1 review written)

We ordered our goods 7 weeks ago, they took our money and we never received our items. Numerous calls and emails, no answer to anything. I phoned their number repeatedly and it just rang through with no way to leave a voice message, and after about 15-20 calls in a row, the phone line suddenly went busy their end. Well, you have taken the micky for far too long and I am now seeking legal advice. On top of that, I am going to tell everyone I know and will publicise your terrible name, and when… Read Full Review

Tiptopweddingshop's Response to mawpcal's Review

Written on: 22/05/2015

Please email with your issue and we can try and sort this for you. we do state to email all queries as the phone is for technical issues. I am really sorry for the inconvenience this has caused you.

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Mawpcal's reply to Tiptopweddingshop's Comment

Written on: 22/05/2015

I am shocked you have replied here. I at least say thanks for that. You have never picked up the phone when we have tried phoning, on many occasions, including about 30 times yesterday. We have emailed you on more than one occasion and haven't had a reply. It just rings and rings and rings. Order number 37753, I believe, although I don't have it to hand. The cost was around £41. The name is Longhurst. I promise you I have already taken advice on starting legal proceedings and have already set this in motion, so it really is in your best interest to refund me and my partner. We will claim our money back and expenses. We are honest people who have been messed around, and this has even put our wedding plans out a bit. We have now had to pay for similar items from another website, which has cost us more money. This is not fair. I don't want you to send it out now either. Just refund us! You are taking up my time, and making what should be a pleasant build up to a wedding very stressful. We are not wealthy people and we are working on a budget and this loss of money affects our daily lives. Have a heart and sort it out, please!

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★☆☆☆☆

“We have just ordered stuff and the same problem as...”

Written on: 13/05/2015 by Dennydenster (1 review written)

We have just ordered stuff and the same problem as everyone else ... things not in stock, they have taken money, nothing gets sent, you cant speak to anyone as the numbers don't accept calls... they did reply to ONE email.... I can see they do reply to people on Facebook but that's it... … Read Full Review

Tiptopweddingshop's Response to Dennydenster's Review

Written on: 22/05/2015

We are not a fake company. Sometimes it can take a while to reply via our email due to the number of emails. We do state to allow 5-10 days for dispatch of orders. Please email us with you query. Sorry for the inconvenience caused

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★☆☆☆☆

“I wish I read reviews before placing my order. Like...”

Written on: 19/04/2015 by Bairdps1972 (1 review written)

I wish I read reviews before placing my order. Like many reviews on here I had the same problem. I ordered a personslised cake knife set and was not sent a confirmation email stating what I had just purchased. I decided to just wait the standard 10 days for delivery and had still not received my item so emailed them and they replied saying we have received your payment but not what you ordered or your personalisation. I couldn't understand how payment can be taken out without them knowing an… Read Full Review

Tiptopweddingshop's Comment

Written on: 22/05/2015

I am sorry for this, we were experiencing issues with our site while your order was placed. We are not a fake company, and if you would like to email us, we can try and sort any issues you have out. I am really sorry for the inconvenience caused

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★☆☆☆☆

“DEAD WEBSITE DO NOT EVER ORDER NO RESPONSE”

Written on: 01/04/2015 by Ruiz13 (1 review written)

DON'T EVER ORDER FROM THIS WEBSITE. AMAZING THINGS ON THE WEBSITE BUT HONESLY I ORDERED LIKE 2 WEEKS AGO AND A CALLED THERE NUMBER THEY LIKE A DEAD TELEPHONE WHICH NO ONE ANSWERS AND EVEN IF YOU LEAVE A VOICEMEIL ITS LIKE A RUBBISH WEBSITE WHICH THEY JUST WANT PEOPLES MONEY BUT DON'T SENT THERE GOODS OUT AM NOT EVEN JOKING AM SOO SHOCKED OF THIS WEBSITE I HONESLY THINK THIS WEBSITE SHOULD BE SHUT DOWN THEY DON'T EVER REPLY NEITHER DO THEY PICK THE TELEPHONE UP I EMAILED THEM 20 TIMES AND… Read Full Review

Tiptopweddingshop's Comment

Written on: 22/05/2015

We are not a fake website. we do ask any queries to be emailed in as the phone isn't always manned. I am really sorry for the inconvenience caused, please email us, if there is any further issues

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Emmalouiseblight's Comment

Written on: 26/05/2015

It's a shame you don't reply to those emails though!

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★☆☆☆☆

“Wedding bauble”

Written on: 11/03/2015

I order a wedding bauble on the 2 January and I have still not revived it even though the company has taken the money out of my account. At first they emailed back apologising for the delay saying it they had ran out of stock of that certain bauble and could they send me a different one. I said yes and they said if would be with me in 10 working days latest. It is now the 11th of March and I haven't received it and they are now refusing to acknowledge any emails I send to them. I would never… Read Full Review

Playfoot's Comment

Written on: 11/03/2015

I cannot believe that a reputable company can act in such a manner. I was just about to make a large order but I am now having a rethink!

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Tiptopweddingshop's Comment

Written on: 22/05/2015

I am really sorry, but sometimes our suppliers will give us stock information, and then it changes. I am sorry for the inconvenience caused

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★☆☆☆☆

“Appalling Customer Service - avoid at all costs!”

Written on: 05/01/2015 by annalouise79 (1 review written)

I placed an order on 16th December for a bridal tiara. I made numerous attempts to contact Tip Top Wedding Shop to find out what had happened to my order and got absolutely no response - just silence. I finally gave up and cancelled my order on 5th January. Time will tell how long it will take to get this. Don't let them ruin your wedding too. I highly advise shopping elsewhere… Read Full Review

Tiptopweddingshop's Response to annalouise79's Review

Written on: 12/02/2015

There will always be delays at this time of year. sorry for any inconvenience, please email us if you are still having any issues.

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★☆☆☆☆

“Ordered a personalised present for my brother wedding...”

Written on: 10/10/2014 by Heatherz5 (1 review written)

Ordered a personalised present for my brother wedding on 21/09/14 funds taken out my account following day 22/09/14. After several emails and a trying to contact the company by phone 20+ times, I have had no answer to emails and the phone not being answer ether. I have contacted my bank. PLEASE DONT ORDER ANYTHING AS YOU WILL LOSS YOU MONEY!!!!!!!!!!!… Read Full Review

Tiptopweddingshop's Comment

Written on: 12/02/2015

we do state that payment is taken at time of purchase. sorry for any inconvenience, please email us if you are still having any issues.

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★☆☆☆☆

“POOR POOR POOR!!!!!!!”

Written on: 22/09/2014 by CamdenFuller (1 review written)

Shocking service,dont answer the phone or e-mail,waiting for a week for a refund as they said the product wouldnt be in and didnt know when it would be...very poor avoid at all costs!!… Read Full Review

Tiptopweddingshop's Comment

Written on: 12/02/2015

sorry for any inconvenience, please email us if you are still having any issues

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★★★★☆

“Long wait but worth it!”

Written on: 08/08/2014 by Gemma1105 (1 review written)

I ordered some personalised purple Ronnie shot glasses for our wedding party ie bride, groom, maid of honour, bridesmaid, best man, usher and a page boy juice glass. I didnt recieve a confirmation email or an order number. After two weeks of waiting, I contacted the site via their website and received a very quick reply. They apologised for not ensuring my confirmation email was sent and tracked my order via my name and address. They said my order was ready to be dispatched, and my order was… Read Full Review

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★★★★★

“Brilliant service!”

Written on: 07/08/2014 by Brigit59 (1 review written)

Ceire was fantastic! I made an error and messed up a transfer 2 days before my daughters wedding so urgently needed to replace the transfer which I had previous boughtt to complete the robes for the bridal party. Ceire pushed this order through with just a moments notice, I was informed of the progress at every step and later the same afternoon I was informed the item had been dispatched- amazing! Thank you to everyone involved - the show will go on! … Read Full Review

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★★★☆☆

“Keep in mind... 5-10 days before dispatch”

Written on: 10/07/2014 by rtonks (1 review written)

The slow dispatch wasn't great but after emailing to chase my order i managed to get the item in time for a hen party. When chasing details of my order it would have been easier if there was a phone number on the website to call... I couldn't find this and so resulted in email which was slower. The quality of the flip flops ordered was not the best I've seen but served a purpose and looked ok as a gift once I'd dressed them in a clear gift bag with a bow… Read Full Review

Tiptopweddingshop's Response to rtonks's Review

Written on: 11/07/2014

We do state that orders can take 5-10 days for dispatch. There is a phone number, but we ask all queries to be emailed as we can deal with the query easier via email. Thank you for the feedback about the flip flops, this has been noted.

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★★★★★

“Excellent service”

Written on: 06/07/2014

I was very impressed with the quality of the goods I ordered and the speedy delivery. The site is easy to use and there is lots to choose from - I will definitely use this company again!… Read Full Review

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★★★★★

“My Sons Wedding”

Written on: 03/07/2014 by Lyla340 (1 review written)

I ordered from Tip Top Wedding Shop for my Son's wedding, personalized fun things, a personalized wedding guest book and a personalized gift, also champagne bubble bottles. It was easy to use the website, following all the instructions. My order was dealt with quickly and professionally. I am very pleased with my things and would use Tip Top Weddinmg Shop again, and recommend them to my friends… Read Full Review

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★☆☆☆☆

“Waste of space”

Written on: 25/06/2014

I ordered 2 items from top tip wedding shop a month ago. After 2 weeks I sent email asking where items where, I was then told items had been shipped and would be with me 2 days later.......a week after this I asked again of my items whereabouts. To be told, they couldn't get hold of my items!!! I then asked for a full refund.....a week ago. I've sent another email asking when money would be in my account and surprise surprise ...no reply. This site is a joke. Do not order from them. They… Read Full Review

Tiptopweddingshop's Comment

Written on: 27/06/2014

I am really sorry that your order had some problems. If you could email in again about this, as I am unsure what order this is for. Sorry for the delay with your refund.

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★★★★☆

“Very good quality products, good customer service and...”

Written on: 23/06/2014 by KristinaGreenwood1993 (1 review written)

Very good quality products, good customer service and fast international delivery. Very pleased… Read Full Review

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★★★★★

“Great fun gift”

Written on: 09/06/2014 by 126Andersen (1 review written)

Great fun gift for bride to take on honeymoon. Reasonably priced enough that the personalised flipflops are 'just for the honeymoon' but of usable quality - not just a novelty. Great communication and managed to get them just in time for the wedding when I explained we didn't have much time! Thank you… Read Full Review

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