Fireplace Megastore Reviews - www.fireplacemegastore.co.uk

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★★★★☆
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Latest Reviews

★☆☆☆☆

“Firm Out of business”

Written on: 02/05/2014 by Ian4352 (1 review written)

Order fire in April 2014. Now gone out of business. Premises closed and locked. Sign on door says closed until further notice. Money lost !… Read Full Review

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★★★★★

“Stunning Fireplace Great Company ”

Written on: 18/02/2014 by MsClaire (1 review written)

Just had my fireplace installed today and just wanted to tell everyone how happy I am with it and the company I bought it off. I ordered a Harrier Traverse electric suite from Fireplace Megastore based in Deeside for the lowest price I could find online. The complete fireplace including fire cost only £349 with free delivery. Delivery was within 5 days and they kept me informed during the process very friendly and have already recommended them to a friend who has also purchased off them as… Read Full Review

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★★★★★

“Quality product and good service”

Written on: 30/11/2013 by Stewie2013 (1 review written)

I would like to express how delighted I am with a recent purchase I made from this company. I bought an Orial Amaris hang on the wall electric fire and it looks fantastic in my lounge. Real quality fire with fancy multi coloured lighting. Staff vey helpful fire was delivered within 2 days of ordering so I would be happy to buy from them again in the future no problems at all. … Read Full Review

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★★★★★

“SIMPLY THE BEST”

Written on: 16/10/2013

WE RECENTLY PURCHASE VALOUR DIMENSION CLASSICA FIRE AND THE SERVICE FROM THE ORDER TO THE DELIVERY HAS BEEN WITHOUT A DOUBT FIRST CLASS AND THE PRODUCT WHEN IT ARRIVED DID NOT FAIL TO SATISFY US… Read Full Review

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★★★★★

“VERY SATISFIED CUSTOMER”

Written on: 27/08/2013

Bought a fireplace called the Orial Christow fireplace form this company recently. Very happy with the quality of the fireplace and found their prices to be extremely competitive. Helpful friendly staff, delivered quickly, would buy off them again and recommend them to friends. Easy to navigate website with lots of useful information and links to follow… Read Full Review

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★★☆☆☆

“If you want your time wasting....”

Written on: 23/07/2013

This is my experience with Fireplace Megastore when ordering a Flamerite Corello 800 21-06-13: Ordered online and money taken 26-06-13: After no word I emailed for expected delivery date 27-06-13: I phoned them for delivery date and was told by sales guy that his colleague was simultaneously trying to contact me about this. There was no evidence of this or messages left when I checked later. I was told that the fire could not be sent by normal Royal Mail so a special delivery would have to… Read Full Review

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★★★★★

“I want the cold to come back so I can show off my gas...”

Written on: 18/04/2013

I bought a gas fire and fireplace surround, I bought it with new motion sensitive down lighters that light up the fire, even if I dont have the fire on. Shame the weather has started to heat up now as I cant enjoy my gas fire and surround as much when they're not filling my house with warmth. I love my gas fire and surround (being a bit of a tight so and so I also loved the price that was hundred's lower than the shop just down the road!) and once I'd had them fitted I fell in love with them… Read Full Review

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★★★★★

“GENUINE COMPANY VERY GOOD SERVICE AND PRODUCTS”

Written on: 31/03/2013 by Rupper (1 review written)

I recently purchased a Formosa Paisley fireplace from Fireplace Megastore based in Deeside North Wales. I live in Newbury so couldn't visit their showroom so I ordered via the internet from their website. The value of the fireplace was £789 which was the best price I could find surfing the net. The fireplace arrived within a week from placing my order. I received a telephone call to book in the delivery and the delivery team were very helpful and friendly. I found Fireplace Megastore staff to… Read Full Review

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★★★★★

“Excellent Products and Service”

Written on: 22/03/2013

We bought a fireplace which was a fraction of the price we'd been quoted elsewhere. When it arrived it had been damaged in transit but no worries the staff at the office sorted it out quickly and with minimum fuss. We now have our fireplace fitted and it looks gorgeous. We are so happy with the products, service and price. Highly recommended!!!… Read Full Review

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★★★★★

“Excellent”

Written on: 15/03/2013

A particular nice design and quality item we have bought vedry nice to look at easy to opperate and enhanses our lounge room my wife is very satisfied with it and the delivery was spot on. Nothing disliked… Read Full Review

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★★★★☆

“Outstanding Customer Service”

Written on: 03/03/2013

An issue arose over the marketed name of the fire I purchased and the fire that was delivered. The 2 were different and examining their website I also noted that the fire I had received was quoted at a lower price. My concerns were assuaged in a timely response by e-mail and I was refunded the difference in price between the fires. I also suggested that a simple note explaining the generic nature of fire cores would be beneficial for the customer. Overall, I am a satisfied customer and… Read Full Review

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★★★★★

“AMAZING CUSTOMER SERVICE”

Written on: 08/11/2012

Ordered fire Wednesday evening, was contacted Thursday morning to arrange delivery, and it was delivered Friday morning. Absolutely superb customer service. I will be recommending Fireplace Megastore to friends and family. They were also £100 cheaper than anywhere else. Very impressed with the customer service I received… Read Full Review

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★★★★★

“VERY GOOD COMPANY TO DEAL WITH LOW PRICES EXCELLENT...”

Written on: 05/06/2012

I recently bought a Europa Corona electric suite from a company called Fireplace Megastore based in Deeside North Wales. I buy a lot of products online and I found this company’s website to be very user friendly in comparison to other websites I have used in the past. They have a vast range of fires and fireplaces to choose from all very low prices. In fact the lowest prices I could find on the internet. I found their staff to be friendly and knowledgeable. The goods arrived within the… Read Full Review

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★★★★★

“QUALITY PRODUCTS EXCELLENT PRICES & SERVICE”

Written on: 07/04/2012

I wish I could give this company more than 5 stars as they have been excellent to deal with from begining to end. My wife and I visited their store in Deeside whilst on holiday in Wales recently and we were very impressed by their showroom. We had seen other websites but most don't have showrooms or any real premises to see the fires or fireplaces so it was good to be able to go to a company on the ground and make sure we were dealing with a decent outfit. Their staff were very helpful and… Read Full Review

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★★★★★

“Fantastic From Start To Finish”

Written on: 05/04/2012 by Brian_E (1 review written)

Visited the showroom after browsing the website and becoming confused beyond belief about what I wanted and even more confused by what I could have. First thing that struck me was the size of the showroom, most fireplace shops you got in are small and cramped with very little variety. But I was blown away and spent a good few hours browsing and using their computers (probably testing their patience a little bit too with my silly questions!) but finally found my perfect fire! Had it installed… Read Full Review

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★☆☆☆☆

“Be careful what you order from this site!!!”

Written on: 13/02/2012

I don't need to add anything to the email below. When my gas fitter advised I don't fit the fire I bought I asked if I could exchange it. The following is all I got in reply, and don't try to phone, IMPOSSIBLE. In my opinion - do not use unless you are a gas fitter and know exactly what to order. Thank you for your email dated 13th February 2012 concerning your Order No. 0055163. When buying goods the buyer is well protected by law and is given seven days in which to change his/her mind and… Read Full Review

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Guest's Comment

Written on: 16/05/2012

The exact same thing happened to us - a gas engineer refused to fit due to damage. They refused to return the goods. I am now making a claim under the Sale of Goods Act but will probably have to go through small claims. Beware of these sellers!

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Sterling6's Comment

Written on: 29/08/2012

I had a similar experience. Fire arrived late and damaged. Their customer service was terrible, non existent. Had to fix fireplace myself. Still waiting for glass panel to arrive 4 weeks later! Nightmare company!

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★★★★★

“More than happy”

Written on: 17/01/2012

Ordered a fire 10 days ago from Fireplace Megastore but have been concerned after reading some of the reviews on this website. However ,I rang customer service yesterday who were happy to check delivery times for me. Was told the fire had just arrived in their warehouse and that I should be hearing from them within a couple of days. Nice surprise ! It has just been delivered! Best price on the internet and very good service… Read Full Review

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★☆☆☆☆

“Dreadful customer service!!”

Written on: 23/11/2011

Do not buy from this company!!! I have never, ever written a review but feel compelled to do so here. It wasn't even the specific problem (although that was a beauty in itself), it was the way they spoke with us, dealt with the issue (they didn't) and didn't seem to give a flying hoot. We weren't allowed to speak with a manager or supervisor (how totally bizarre) as you are only allowed to e-mail them with any issues. No telephone call. The staff were rude, uncaring and didn't care that we went… Read Full Review

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Sterling6's Comment

Written on: 29/08/2012

Totally agree - customer service was terrible. They got my money and so any problems were my problems. Not allowed to talk to manager.

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Lmr1's Comment

Written on: 04/10/2012

DO NOT BUY FROM THIS COMPANY!!!

I purchased a fire which I didn't like when it arrived. I was told by customer service I was unable to return it myself as they only accepted returns from an insured courier. I was given the option of using their's at a cost of £67.00 or arrange my own, which I did. They sent me an e-mail to advise they had received the fire but it was damaged! I immediately telephoned them but was only able to speak to their sales team. The guy I spoke to was very rude and went on to put telephone down on me. I was told there was no manger I could speak to! I have now been told via e-mail I won't be getting a refund and if I want the fire back I will have to send a insured courier to collect it! I wonder if I had used their courier service would I be in this situation. The worst after sales service ever. Please don't use this company!!

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★☆☆☆☆

“long time frames and poor customer service - order...”

Written on: 22/11/2011

I placed my order on 26th October 2011 with the website giving the timeframe of 10 working days. On 31st Oct I emailed checking the timescale as I needed to take time off work to be in for the delivery, I was informed "up to 10 working days (excludes weekends) from the date of order to delivery" today, the 22nd November 2011 I am still waiting for my order, I have been told it should be with me on Friday however this has not been definitely confirmed. Assuming I do receive my order on Friday… Read Full Review

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★★★★★

“Fantastic Value, Poor Customer Service but it does work”

Written on: 04/11/2011 by fgj5x (1 review written)

I ordered this expensive Hang on the Wall Fire and later realised it could not be installed into my small cottage. I phoned to cancel the order which was due to arrive two weeks later only to find myself sending an email to Customer Services, who promised to reply within 7 days. I was desperate to cancel the order immediately, so I contacted the local Trading Standards Office to act on my behalf. Even though FM had done nothing wrong, the order was cancelled and I received a full refund 3… Read Full Review

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