Apple Home Improvement Reviews - www.applehomeimprovements.co.uk

★★★★☆
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Apple Home Improvement - www.applehomeimprovements.co.uk

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Latest Reviews

★★★★★

“New Insulated Conservatory Roof”

Written on: 02/08/2017 by 141Pennington (1 review written)

We had a new insulated Supalite roof installed on our conservatory in February. The conservatory had become a room we used all year round, but suffered from being too cold in winter and therefore more costly to heat, condensation and too hot in summer. Having now enjoyed 6 months with the new roof, it has been a transformation - it was much warmer for the remainder of the winter and cooler in the summer heat. An advertisement in the Bournemouth Advertiser brought the service to our attention… Read Full Review

By Onlinemanager

Written on: 03/08/2017

Thank you so much for taking the time to write such a detailed account of your experience. We are so pleased to read how happy you were and to know that the new roof had the desired effect.

Thanks again from the whole team.

Best regards,

Steve.

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★★★★☆

“Replacement Windows”

Written on: 02/08/2017 by IvanEast (1 review written)

Last year we had the glass roof on the conservatory changed to a tiled roof. We are extremely happy with this. Earlier this year we had replacement windows to the rest of our property. We are happy with the outcome, however, we were under the impression that a member of staff would visit us a few weeks after installation to check on our satisfaction. This has not happened, although we did receive a follow up phone call. Also nobody returned to collect your advertising board, we were told… Read Full Review

By Onlinemanager

Written on: 02/08/2017

Dear Mr East, thank you very much for taking the time to leave a review and for your valuable feedback with elements of your experience where we could have done better.

Sorry this was not a full 5 star experience, duly noted.

Thanks again,

Best regards,

Steve.

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★★★★★

“Replacement conservatory roof, with improvements.”

Written on: 02/08/2017 by buffy1938 (1 review written)

Done very quickly. Wed/Thur/Fri. Remove old and fit new. Amazing sunscreen quality. Before, the room got very hot in afternoon sun. Now it is pleasant and cool. Got to wait for Winter to see how insulation works, but assume it will be good also. No leaks in very heavy rain. Looks good too. It was expensive at £7000+, but you get what you pay for… Read Full Review

By Onlinemanager

Written on: 02/08/2017

That's fantastic, thank you very much for sharing your experience we really appreciate it.

Best regards,

Steve & The Team.

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★★★★★

“Good service and fitters”

Written on: 27/07/2017 by ikGilliam1977 (1 review written)

It all went well, good product and the people that we spoke to answered our questions and the fitters to they were nice and didn't leave until it was all cleared up no problem recommending… Read Full Review

By Onlinemanager

Written on: 02/08/2017

Thank you for your kind words, The team will be pleased to read that it all went well and that you are happy.

Thanks again for your review.

Best regards,

Steve.

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★☆☆☆☆

“Pressure sales, no customer service... still waiting...”

Written on: 23/06/2017

I am writing this review on behalf of my Mum and Dad. They had a salesman come around to price a new roof on their conservatory. The price they were quoted was more than there budget and in the end my dad felt so pressured that he ordered to get the man to leave. He had to pay a £1000 deposit on a roof that is not even required (since found out the roof needed new seals only) My dad was very upset by this and had not been strong enough to file a complaint as he had been suffering with Cancer… Read Full Review

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★★★★★

“Brilliant Job”

Written on: 22/04/2017 by Willoughbyel134 (1 review written)

From the off we were happy rep knew his stuff it took a wile to go through but well worth it. They got the job done cleared up and left us with a fantastic conservatory. No issues so far… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 17/04/2017 by Second_class_citizen (1 review written)

Would never use apple again or recommend. It took 3 months to build a conservatory that should have taken 2 weeks. Would never use Apple again or recommend them. Apple would do nothing to compensate me or even give a good enough excuse for the delays and incompetence. All I can say is the fact that incompetent workmen were used and no remorse shown by Apple at all. And to top it off the conservatory didn't fit together properly which meant longer delays due to incompetence of survey carried… Read Full Review

By Onlinemanager

Written on: 21/04/2017

Very sorry to read this. I am not able to identify your customer details from this review. If you would like to send details via the customer care form on our website under contact that would help me to investigate further.

Best regards,

Steve.

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Second_Class_Citizen's reply to Onlinemanager's Comment

Written on: 14/05/2017

Thanks for your reply but I think this would be fruitless due to the fact that having already been told by your OpsMan that under no circumstances would anything be done about this shambles and incompetence. The attitude of your OpsMan was disgusting and to be quite frank downright rude.
I feel you do not have any authority to do anything about this unless you are higher than OpsMan.

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★☆☆☆☆

“response to visit feb 2017”

Written on: 14/04/2017 by Paige205 (1 review written)

Your salesman was late, for estimate he had no tape measure, no pen quoted an exhorbitant price. No follow up, had the job done by someone else brilliant job at a third of price… Read Full Review

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★★★☆☆

“disappointing problems with what seemed to be a good...”

Written on: 29/03/2017 by Welch147 (1 review written)

Windows looked great when fitted and we loved them, then we soon found that they had omitted to fit trickle vents to three of the windows, causing condensation. This was not handled well when we first complained but eventually it was rectified efficiently. Six months after fitting, the strips of the Georgian-style faux panes came adrift from the glass when the sun shone! They are stuck on with sticky pads. Surprising for windows that cost £800 each… Read Full Review

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★☆☆☆☆

“Don't use them.”

Written on: 14/03/2017 by casmith1 (1 review written)

Don't use them. They claim to be FENSA registered but they are not. I spent £4,000 on double-glazing and chased and chased them to get my FENSA certificate, but it never arrived. I have since learned from FENSA that Apple de-registered themselves in Feb 2017, meaning I will never get my certificate, I am currently looking in pursuing legal action against them via Trading Standards and/or my Building Control Officer. … Read Full Review

By Onlinemanager

Written on: 15/03/2017

Hi, sorry to here this. The de-registration from FENSA was in conjunction with registering with ASSURE who are recommended by DGCOS who we have had a very long relationship with, which together provides fantastic cover for our customers.

Now let's sort out a certificate for you, please can you send me your details directly so I can follow this up.

Sorry for the trouble,

Steve.

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★☆☆☆☆

“Pass the buck”

Written on: 18/02/2017 by kev426 (1 review written)

We were consulted about a new conservatory to add living space to our property. We agreed a size and style and told just sit back apple will do the rest. the so called expert did the site survey and everything was done so conservatory was ordered built and paid for no problem until two years later when we attempt to sell the property and the solicitor finds out they did not get the permission from the water authority to build it. when we approached them to sort the problem they passed the… Read Full Review

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★★★★☆

“Quote and survey for garage door”

Written on: 01/02/2017 by Shawaz257 (1 review written)

Cannot comment yet on actual fitting of garage door as it will not be available until early April… Read Full Review

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★★★★★

“Apple Tastic Windows”

Written on: 31/01/2017 by sg1_picard63 (1 review written)

Apple staff are extremely professional curteous and punctual. They are quick yet thorough and always leave the site in a clean clear condition. The products are very satisfactory and they ensure that you are fuly aware of all alternatives. If they agree a contact time for you they stick to it and there is never any cold calling from them. A company that offers a friendly professional service and value for money. … Read Full Review

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★★★★☆

“Installation of 3 double-glazed windows”

Written on: 31/01/2017 by zzBrady199 (1 review written)

The removal of the old windows and installation of the new double-glazed windows was carried out by a team of two men, and was completed by early afternoon. I was pleased with the quality of the work done. I was generally pleased with the overall service that I received, although the installation date was a little later than inferred at the time of the quotation. I also liked the interest free credit finance option that was available… Read Full Review

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★★★★★

“Apple iFoam Preservation and Restoration ”

Written on: 29/01/2017 by AndyCz (1 review written)

Last summer we had Apple Home Improvements apply the iFoam product to our loft in order to combat some damp problems that we were having, also to stop the loft being hot in summer and cold in winter. I am happy to say that the iFoam product has worked very well, the damp problems have since cleared up and the loft space is significantly cooler in summer and stays much warmer in winter. The loft space is also much brighter thanks to the iFoam coating. … Read Full Review

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★★★★★

“Excellent product and workmanship”

Written on: 29/01/2017

Very good company who did a brilliant job for us. Followed our instructions and concerns respectfully. Clean work and staff. All good… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for taking the time to leave a review, we really appreciate it and the team will be really pleased to read about your experience.

Best regards

Steve

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★★★★★

“Replacement Windows and New veranda”

Written on: 29/01/2017 by Ryan49 (1 review written)

We found the experience with Apple Home Improvements to be very good from the sales team through surveyor and installation. Nothing was too much trouble. We were contacted on a regular basis by the office to make sure we were happy with the work.The work was inspected by an Apple Representative on completion and we were happy to sign off the work.Overall we were very pleased with the whole project. We will use Apple again for any future work… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for your detailed review and endorsement. Very much appreciated the whole team will be really please to read this.

Thanks again,

Steve.

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★★★☆☆

“How long does it take to get it right!”

Written on: 27/01/2017 by Hoskinsa (1 review written)

I choose apple due to a good salesman and what I thought would be a good product looked lovely in showroom and to be fair it is a lovely conservatory just the workmanship and time it took with weeks waiting for it to be finished was a nightmare many returns to correct poor workmanship damage all in all an extremely stressful time doors not fitted and adjusted properly different handles on window the finishing and fixing back cladding shoddy so very disappointed although everyone I spoke too… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Sorry to hear that your experience was marred with these issues and not up to the high standards first time. This and your feedback with regards to time will be passed on to senior management.

Best regards,

Steve.

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★★★★★

“Works to our Consevatory”

Written on: 27/01/2017 by 2153508 (1 review written)

We found Apple"s approach from imitial visit to final completion to be highly professional in all aspects. During the works, their fitting teams, ( which were different to each relative discipline), were friendly, polite and hard working. The slight amendments we wanted to make to the scheme were recieved well and incorporated with no fuss whatsoever. We experienced a slight issue after finish but they responded promptly to the problem and resolved this efficiently. on the whole we are… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for leaving this review, it is great to hear that you have had nice comments from friends and your overall experience was good.

Thanks again for taking the time to share.

Best regards,

Steve.

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★★★★★

“Great job”

Written on: 27/01/2017 by Ariannaf131 (1 review written)

Not one for words but must say an excellent job done on our new front door , kept to time limits , clean & tidy workmen , polite & courteous to . Door had given a touch of class to our home & is guaranteed so no worries there. Will be definitely calling apple again if we need any further work done… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for your kind words and for taking the time to share your experience. Great to hear you are please with everything.

Thanks again,

Steve.

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