Apple Home Improvement Reviews - www.applehomeimprovements.co.uk

★★★★☆
4.0 / 5
239
77% of users recommend this
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Apple Home Improvement - www.applehomeimprovements.co.uk

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Latest Reviews

★☆☆☆☆

“Pass the buck”

Written on: 18/02/2017 by kev426 (1 review written)

We were consulted about a new conservatory to add living space to our property. We agreed a size and style and told just sit back apple will do the rest. the so called expert did the site survey and everything was done so conservatory was ordered built and paid for no problem until two years later when we attempt to sell the property and the solicitor finds out they did not get the permission from the water authority to build it. when we approached them to sort the problem they passed the… Read Full Review

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★★★★☆

“Quote and survey for garage door”

Written on: 01/02/2017 by Shawaz257 (1 review written)

Cannot comment yet on actual fitting of garage door as it will not be available until early April… Read Full Review

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★★★★★

“Apple Tastic Windows”

Written on: 31/01/2017 by sg1_picard63 (1 review written)

Apple staff are extremely professional curteous and punctual. They are quick yet thorough and always leave the site in a clean clear condition. The products are very satisfactory and they ensure that you are fuly aware of all alternatives. If they agree a contact time for you they stick to it and there is never any cold calling from them. A company that offers a friendly professional service and value for money. … Read Full Review

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★★★★☆

“Installation of 3 double-glazed windows”

Written on: 31/01/2017 by zzBrady199 (1 review written)

The removal of the old windows and installation of the new double-glazed windows was carried out by a team of two men, and was completed by early afternoon. I was pleased with the quality of the work done. I was generally pleased with the overall service that I received, although the installation date was a little later than inferred at the time of the quotation. I also liked the interest free credit finance option that was available… Read Full Review

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★★★★★

“Apple iFoam Preservation and Restoration ”

Written on: 29/01/2017 by AndyCz (1 review written)

Last summer we had Apple Home Improvements apply the iFoam product to our loft in order to combat some damp problems that we were having, also to stop the loft being hot in summer and cold in winter. I am happy to say that the iFoam product has worked very well, the damp problems have since cleared up and the loft space is significantly cooler in summer and stays much warmer in winter. The loft space is also much brighter thanks to the iFoam coating. … Read Full Review

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★★★★★

“Excellent product and workmanship”

Written on: 29/01/2017

Very good company who did a brilliant job for us. Followed our instructions and concerns respectfully. Clean work and staff. All good… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for taking the time to leave a review, we really appreciate it and the team will be really pleased to read about your experience.

Best regards

Steve

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★★★★★

“Replacement Windows and New veranda”

Written on: 29/01/2017 by Ryan49 (1 review written)

We found the experience with Apple Home Improvements to be very good from the sales team through surveyor and installation. Nothing was too much trouble. We were contacted on a regular basis by the office to make sure we were happy with the work.The work was inspected by an Apple Representative on completion and we were happy to sign off the work.Overall we were very pleased with the whole project. We will use Apple again for any future work… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for your detailed review and endorsement. Very much appreciated the whole team will be really please to read this.

Thanks again,

Steve.

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★★★☆☆

“How long does it take to get it right!”

Written on: 27/01/2017 by Hoskinsa (1 review written)

I choose apple due to a good salesman and what I thought would be a good product looked lovely in showroom and to be fair it is a lovely conservatory just the workmanship and time it took with weeks waiting for it to be finished was a nightmare many returns to correct poor workmanship damage all in all an extremely stressful time doors not fitted and adjusted properly different handles on window the finishing and fixing back cladding shoddy so very disappointed although everyone I spoke too… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Sorry to hear that your experience was marred with these issues and not up to the high standards first time. This and your feedback with regards to time will be passed on to senior management.

Best regards,

Steve.

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★★★★★

“Works to our Consevatory”

Written on: 27/01/2017 by 2153508 (1 review written)

We found Apple"s approach from imitial visit to final completion to be highly professional in all aspects. During the works, their fitting teams, ( which were different to each relative discipline), were friendly, polite and hard working. The slight amendments we wanted to make to the scheme were recieved well and incorporated with no fuss whatsoever. We experienced a slight issue after finish but they responded promptly to the problem and resolved this efficiently. on the whole we are… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for leaving this review, it is great to hear that you have had nice comments from friends and your overall experience was good.

Thanks again for taking the time to share.

Best regards,

Steve.

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★★★★★

“Great job”

Written on: 27/01/2017 by Ariannaf131 (1 review written)

Not one for words but must say an excellent job done on our new front door , kept to time limits , clean & tidy workmen , polite & courteous to . Door had given a touch of class to our home & is guaranteed so no worries there. Will be definitely calling apple again if we need any further work done… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Thank you for your kind words and for taking the time to share your experience. Great to hear you are please with everything.

Thanks again,

Steve.

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★★★★★

“i Foam”

Written on: 27/01/2017

It just took one day to insulate inside of my loft with I Foam and i am very pleased with the result the work men wear very clean and tidy I would recommend this to all home owners wall done (apple) and thank you… Read Full Review

Onlinemanager's Comment

Written on: 27/01/2017

Thank you, we really appreciate you taking the time to leave this review and are so pleased that you had a good experience and an excellent result.

Best regards,

Steve.

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★★★★★

“Guttering”

Written on: 27/01/2017 by Hood470 (1 review written)

The two members of staff arrived on time and the work was done efficiently and they tidied up after them. The product being of a high standard. … Read Full Review

Onlinemanager's Comment

Written on: 27/01/2017

Thank you so much for taking the time to post a review, the team will be please to read your comments.

Thanks again,

Steve.

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★★★☆☆

“Could be better”

Written on: 27/01/2017 by 1627cO (1 review written)

Company presented themselves very well at selling.The planning and promises were not fulfilled.Although the product is excellent, administration and installation was very very poor. The site was a mess, the scaffolding up and down for weeks. After many complaints and revisit,s the job was finally completed to a satisfactory standard.The scenario we feel is the left hand didn't know what the right hand was doing… Read Full Review

Onlinemanager's Response to 1627cO's Review

Written on: 27/01/2017

Thank you for your detailed feedback, sorry your experience was not up to the high standards that we set or you expect. I am glad to hear that the final outcome was positive.

Thank you for taking the time to submit this review.

Best regards,

Steve.

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★★★★★

“Apple are very good ”

Written on: 09/01/2017 by Reeview001 (1 review written)

We have had three installations by Apple - 2 lots of windows and 2 doors fitted. Each time Apple have been very professional in there Sales, Survey and Fitting. We can honestly say we are very happy with their service and their fitted products. … Read Full Review

By Onlinemanager

Written on: 10/01/2017

Thank you for taking the time to post this review. Really appreciated, the team will be very please to read your kind words.

Best regards,

Steve.

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★☆☆☆☆

“Shocking after sales ”

Written on: 04/11/2016 by PhilipBisby (1 review written)

3 times I have booked an appointment and 3 times nobody has turned up to fix the problem. I have a call at 6:45 asking what the problem is. I was told on the first 3 occasions that there was no weekend service, yet after telling apple I was writing a letter to FENSA all of a sudden they can do Saturday repairs. I was asked by the repreventative to call him back on a Saturday to confirm done details. If they gave a damn they would ensure they could take my details during the call which he… Read Full Review

By Onlinemanager

Written on: 30/01/2017

Sorry to hear that your experience was not of the high standards that we expect. I trust that any outstanding issues have now been resolved. Just wanted to check here as I could not link your review to a specific project, I also wanted to let you know we have a feedback form, under contact, on our website just in case you wanted to feedback directly.

Best regards,

Steve.

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★☆☆☆☆

“AWFUL”

Written on: 25/09/2016 by ksLittle1957 (1 review written)

From start to finish - awful. Meant to be 3 weeks which lasted 4 months. Appalling communication. Stressful to the point of becoming a nervous wreck. What should have been a beautiful Orangerie started looking like a coffin and eventually after weeks of complaining and then being put on the 'back boiler' we had a conservatory. Although not perfect it's finished. … Read Full Review

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★★★★★

“Apple Winds / Doors Amazing Service and Installation”

Written on: 20/09/2016 by MandC932016 (1 review written)

We had Apple replace our Windows and Door in June and were so very pleased with the complete service from start to finish. Really knowledgeable sales staff and professional, efficient and tidy installation team. We have had many comments about the finished product from neighbours and am so very pleased we went with the Apple Team. The installation staff work very hard and it actually was a pleasure to be in the house with them at the time - This is not something I normally say when having… Read Full Review

By Onlinemanager

Written on: 20/09/2016

Thank you for leaving such a wonderful review. The whole team will be so pleased to read this and so happy that you have had such a positive experience.

All the best,

Steve.

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Janeware's reply to Onlinemanager's Comment

Written on: 27/01/2017

Hi, I have read some very concerning reviews on here, and I was wondering why you haven't responded to any of them. You have responded to most of the positive ones, but surely how you respond to the negative reviews is a better indicator of how you do business. Some of these directly contradict what we have just been told for the last 90 mins. We were interested in doing business if we could agree a much better price, but are seriously reconsidering. I wonder if you will reply to this comment.............?

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By Onlinemanager

Written on: 30/01/2017

Hi, Thank you for pointing this out. While not all of the negative reviews are responded to, often there is direct communication where the reviewee has contacted us or we have been able to identify who they are and we are helping with their issues or concerns.

Your comment here and on facebook has helped us to focus on how we can engage more with negative reviews on this site and help maintain and improve customer service.

Thank you again for your comments. Best regards, Steve.

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★★★★★

“Friendly, polite and efficient.”

Written on: 20/09/2016 by Dodd149 (1 review written)

On time. Clean and tidy as they worked. Friendly and chatty as they worked explainin as they went along. Left the place clean and tidy… Read Full Review

By Onlinemanager

Written on: 20/09/2016

Thank you very much for taking the time to leave a review. Thank you for the 5 stars, the team will be pleased.

Best regards,

Steve.

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★★★★★

“Renewal of double glazed windows and bedroom balcony door”

Written on: 17/09/2016 by kenwardle (1 review written)

Commencing with the initial salesman attendance, followed by the detailed survey and final fitting of all units including one bay window. we could not have wished for better service or quality of fitting. We additionally noted that there was no pressure put on us by the salesman to buy, only good advice given irrespective of our decision whether or not to purchase. The surveyor also gave excellent advice on design features of each unit. In conclusion, we would certainly recommend Apple to… Read Full Review

By Onlinemanager

Written on: 20/09/2016

Thank you for your nice review Mr Wardle, really appreciated.

Best regards,

Steve.

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★★★★★

“window review”

Written on: 17/09/2016 by bethan13 (1 review written)

Thrilled with our new windows. Excellent service throughout.Would recommend Apple to family & friends… Read Full Review

By Onlinemanager

Written on: 20/09/2016

Thank you for leaving a review, we are so pleased that you are thrilled and enjoying your new windows.

All the best.

Steve.

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