Apple Home Improvement Reviews - www.applehomeimprovements.co.uk

Buiding 397, Aviation Business Park, Christchurch, BH23 6NW
★★★★☆
3.9 / 5
71% of users recommend this
  • Value For Money

Description (provided by business)

We are one of the leading suppliers and installers of conservatories, orangeries, doors and double glazing in the UK. With showrooms across the South, we boast a knowledgeable and experienced home improvements team that will truly go the extra mile to bring you an outstanding level of service. We are FENSA Registered and hold ISO 9001 which demonstrates our commitment to high service standards within every aspect of our business. We undertake approximately 250 installations per week and appreciate we may make mistakes from time to time, therefore should you feel you need some extra TLC or have been let down in any way then I would appreciate it if you could contact myself, Andrew Downes, through our website before posting a review and I will contact you personally and directly via telephone or email in the hope we can amicably resolve the situation at hand to your complete satisfaction.

Media Gallery for Apple Home Improvement - www.applehomeimprovements.co.uk

Apple Home Improvement - www.applehomeimprovements.co.uk

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Latest Reviews

★★★★☆

“Rome wasn't built in a day.”

Written on: 11/12/2014 by Pianofingers (1 review written)

We've had a front door, a back door and a conservatory supplied and installed by Apple. The standard of the installation was fair to middling and outstanding work remained outstanding for well over a year ... we thought that we had been forgotten. Nearly two years later, Apple contacted us and said that they were going to send their engineer to sort things out. His name was Tim, and what he didn't know about door adjustments strong and weak points just wasn't worth knowing. He was with us… Read Full Review

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★★★★★

“Great Service”

Written on: 06/11/2014 by 465Jenkins (1 review written)

Overall I found the quality, workmanship and delivery times excellent! The only complaint I have was it wasn't made clear that the loan to cover the installations was at 18%APR when using Hitachi Capital, I covered the loan cost by switching to a bank loan at 5.2% APR. Other than the one complaint I have stated, I would defiantly recommend using this company, for its quality products and service… Read Full Review

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★★★★★

“Overall Very Happy!”

Written on: 05/11/2014 by MikaelaWalton321 (1 review written)

We are very happy with the work we have had done with this company. I would personally recommend using Apple Home Improvements for anyone who would like any exterior home improvement done to their house! Although people have some negative comments to say... I have had several work done to my home, including replacement windows, a conservatory and new doors throughout my house. I cannot fault the service or the products I have received… Read Full Review

Bulild's Comment

Written on: 10/11/2014

really?? prices are extortionate, i was a builder on one of there jobs well over priced they didnt pay us for work carried out

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★★★★★

“Great service”

Written on: 25/10/2014 by Tiana173 (1 review written)

Apple have provided the best product I could fine on the market place & great service. What more could you want!!… Read Full Review

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★★★★★

“A LOT BETTER THAN OUR LAST CONSERVATORY WE HAD IN OUR...”

Written on: 25/10/2014 by 1982Henry (1 review written)

excellent from start to finish 1)the door canvasser was very provisional and polite even though a bit unorthodox unlike other canvassers that knock on my door 2) designer was full of knowledge and had abundance of great ideas unlike the cowboys who done my conservatory in my last property 3) surveyor even though a bit of a jobs worth was very through 4) instalation even though delayed because of the bad weather and the fitting team sorting out an after sale problem Was very professional and… Read Full Review

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★★★★★

“Great service! Great product! Great installion! ”

Written on: 25/10/2014 by alex208 (1 review written)

My wife and I had apple out to quote for our windows the designer was so polite and helpful. he didn't want hours on hours of our time and was really professional. Apple then came to install the windows and it was really quick and left the house just how it was when they got there… Read Full Review

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★★★★★

“great job!!”

Written on: 25/10/2014 by hawkinsben007 (1 review written)

i had windows installed in property from the canvasser knocking on the door to the final installation was 10/10 couldn't of asked for a better job highly recommend… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 17/10/2014 by 4077rick (1 review written)

Total disaster from the start, wish I had done it myself. We arranged a visit from the rep who told us all the things we wanted to hear (should of known better) but thought paying Apple to fit a new conservatory would save me a huge job and save me time. Big mistake. First problem was nobody turned up to build the dwarf walls,then the fitters turned up with the frames, but we had no walls! Then the office tried postponing the job for another week after we had the week off work to be there while… Read Full Review

Riona's Response to 4077rick's Review

Written on: 16/12/2014

Would love to know how you get on - we are thinking of doing the same after a lousy build, with everything going wrong - going wrong!

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4077Rick's reply to Riona's Comment

Written on: 16/12/2014

We still have a conservatory we cant use, dripping with condensation all over the floor and window sills and we are still going to court as it is useless and we are getting nowhere with Apple. Apparently its (normal) to get condensation yet the conservatory I took down the day before Apple were due to start work was fine for 20 odd years! Apple are now blaming the design and manufacturing of the roof !!!! Why sell the product then??? I still stand by my comment, avoid at all cost. Get in touch with the DGCOS and start the ball rolling. If you took out finance to pay for it then also contact the finance company and get them on your side.

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★☆☆☆☆

“absolutely disgusting service”

Written on: 17/10/2014

We are suppose to have our work start on Monday and we got a call from apple at 3:50pm (2 working hrs before the work is suppose to take place) and were told due to delays they can start the work! This has been booked for months and I received a call and email confirmation of the work this week! I have arranged for my mother to come from abroad to look after the house and dogs while my husband and I are at work and she is currently on a plane. I have no idea how a company can run in this way… Read Full Review

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★☆☆☆☆

“Delay delay delay”

Written on: 10/10/2014 by TiaraBarry (1 review written)

We ordered our conservatory. After the base was completed( which they did a great job) we expected our conservatory to be put up last Wednesday and Thursday. We got a phone call late the day before to say it wasn't ready. After a phone we were told it would be completed on a Saturday and Sunday a few days later. Yep we got a phone call the day before to say it's not ready. Not had a chance to talk to Apple again but they are now proposing another two weeks away. Absolutely really rubbish… Read Full Review

Bron_H20's Comment

Written on: 17/10/2014

We completely feel your pain with this, we are in a similar situation, I really feel as though they really don't care, its aweful to spend so much money with people that make the whole situation horrible

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★★★★★

“Very Impressed!”

Written on: 09/09/2014 by Rj.hyfe (1 review written)

We have been very pleased with ALL our dealing with Apple, from the initial salesman through to work teams that have installed our conservatory, porch and windows… Read Full Review

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★★★★★

“Very Very Pleased”

Written on: 08/09/2014 by LeeHolt (1 review written)

We have been very pleased with our windows and doors fitted. They look very nice, keep the house warm, open and close easily and shut out the noise and traffic! Fantastic!… Read Full Review

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★☆☆☆☆

“Disgusted, ignore phone calls and e-mails”

Written on: 26/08/2014 by tash38sun (1 review written)

Had new Fascias Soffits and Guttering fitted, leaks from the top floor and the bottom, called at least ten times always promising to send someone out but don't, e-mailed photos twice still no reply, I would never recommend them to anyone, I'm a single mother with 3 children and I'm disabled i struggle to pay the finance that I took out to pay for a job that needs repairing my driveway is always flooded used to have a gravel drive its now ran most of the gravel away I don't no what else to do, … Read Full Review

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★★★★★

“Can't fault the service”

Written on: 13/08/2014 by Fishing1230 (1 review written)

Just finished having windows and doors fitted. Absolutely superb fitters, Cleaned up after themselves, real attention to detail. All looks good quality. From initial sles visit to final fitting great service, would recommend them to anyone… Read Full Review

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★☆☆☆☆

“Apple - Unfinished project & appalling after sales service”

Written on: 11/08/2014

Our conservatory was "finished" in February of this year. We have a leaking roof; capping missing from a window ledge; Windows that are poorly designed and look unpleasant; Gap in conservatory doors which you can see daylight through; unlevel and unfinished guttering. We had called, visited, emailed all to no avail. Apple are not interested in rectifying the problems at all. We received calls on our home phone, which when we returned leave a message to call our mobiles (as at work all day) and… Read Full Review

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★★★★☆

“Very happy with my conservatory”

Written on: 11/06/2014 by 216Huffman (1 review written)

I recently had quotes from three companies to have a conservatory built to improve the living space in my home. I chose Apple Home Improvements as they took the time to point out small details that the other companies did not, for example the difference that having an eco-blue roof would have over a cheaper plastic version, basically meaning that the ambient temperature would be better year round. The price that Apple quoted was not the cheapest, but I just felt that all the options had been… Read Full Review

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★☆☆☆☆

“The worst double glazing experience we have ever had...”

Written on: 27/05/2014 by reviewer187 (2 reviews written)

We would never recommend Apple Home Improvements to anyone, they are the most ineffective double glazing company we have ever had dealings with. If there was an option for negative stars then they'd be awarded plenty of those from me. I would have done the work myself but felt it would be quicker to get a 'professional' company in to do the work. The salesman said the install would take two days which we were happy with. To cut an exceedingly frustrating and long story short, the… Read Full Review

Janicesylvia44's Response to reviewer187's Review

Written on: 11/06/2014

As another person who has encountered nothing but trouble with this company, I do urge you to contact fensa in the first instance. Then if you experience no joy - please contact the DGCOS they are absolutely marvellous. I have an ongoing case with them at the moment. Hope all goes well for you. Kind regards

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Reviewer187's reply to Janicesylvia44's Comment

Written on: 13/06/2014

Thanks for your comment.

We were in the fortunate position in that we had only paid the deposit. Therefore, Apple had to rectify all the issues before they were paid.

We are now sort of satisfied with the work that has been done but I felt I needed to let other people know that this company are not as great as all the other reviewers make out.

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Janicesylvia44's Response to reviewer187's Review

Written on: 28/09/2014

Contact the DGCOS - they are brilliant.

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Lfc65's Response to reviewer187's Review

Written on: 11/06/2014

Glad it's not just me! Our installation was started on March 31st. (Was supposed to be the week before but they didn't turn up despite me having date in writing. I too had taken time off work). The two side windows in our bedroom (it's a bungalow with bedroom at the front, so security issue too) had been measured incorrectly so we were given rather unattractive plasterboard as a "temporary" solution. That was 10 weeks ago. No apology or contact from Apple for 6 of those weeks and supposed to be coming this week to finish off. Won't hold my breath. Kitchen window and associated brickwork also unfinished. Terrible company with no communication and appalling administrative systems.

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Reviewer187's reply to Lfc65's Comment

Written on: 13/06/2014

I understand your frustrations!

I'd keep meticulous notes on times and dates and details of all conversations you have with this company. I got a discount when I mentioned that I was going to publish all my notes on the internet, you may too....

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★☆☆☆☆

“The performance and customer support with problems,...”

Written on: 23/05/2014 by LaytonHess118 (1 review written)

The performance and customer support with problems, performance in turning up when on time or even on the agreed day was the worst I have ever experienced. Apple sales talk a good fight but the actual performance of the staff do not come near to living up to this. I would strongly recommend people to avoid having any dealings with this company… Read Full Review

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★★☆☆☆

“Putting things right”

Written on: 19/05/2014 by Davidjarman (1 review written)

Ordered a stable door in March and were very specific as to our requirements. When the door was installed it did not have the specified door panel. A new one ordered but when fitted was again wrong. I am still awaiting the correct panel to be fitted. The product is good, the installation is excellent but this company has no idea how to correct their mistake quickly and efficiently. On the basis of my experience I could not recommend them to anyone. I can forgive them making a mistake but I… Read Full Review

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★★★★★

“great conservatory”

Written on: 06/04/2014

First class job from start to finish,had many quotes wasn't the cheapest but I've no doubt I chose the right company,would highly recommend Apple and I'm sure I will use Apple again for future projects … Read Full Review

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