Apple Home Improvement Reviews - www.applehomeimprovements.co.uk

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★★★★☆
4.0 / 5
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Apple Home Improvement - www.applehomeimprovements.co.uk

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Latest Reviews

★★☆☆☆

“Reasonable quality, but appalling service”

Written on: 09/07/2014 by 336Mead (1 review written)

We bought a very nice new front door from Apple, but after only a few months the coating began to show signs of chipping. We contacted Apple, who promised to send someone round to look at it, but nobody every came, despite several reminders, and after more than a year we gave up trying. A few weeks ago, we were contacted by Apple, who wanted to take photographs of past installations for a new brochure. Thinking that we might be able to persuade them to repair the door, we agreed, and pointed… Read Full Review

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★★★★☆

“Very happy with my conservatory”

Written on: 11/06/2014 by 216Huffman (1 review written)

I recently had quotes from three companies to have a conservatory built to improve the living space in my home. I chose Apple Home Improvements as they took the time to point out small details that the other companies did not, for example the difference that having an eco-blue roof would have over a cheaper plastic version, basically meaning that the ambient temperature would be better year round. The price that Apple quoted was not the cheapest, but I just felt that all the options had been… Read Full Review

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★☆☆☆☆

“The worst double glazing experience we have ever had...”

Written on: 27/05/2014 by reviewer187 (2 reviews written)

We would never recommend Apple Home Improvements to anyone, they are the most ineffective double glazing company we have ever had dealings with. If there was an option for negative stars then they'd be awarded plenty of those from me. I would have done the work myself but felt it would be quicker to get a 'professional' company in to do the work. The salesman said the install would take two days which we were happy with. To cut an exceedingly frustrating and long story short, the… Read Full Review

Janicesylvia44's Response to reviewer187's Review

Written on: 11/06/2014

As another person who has encountered nothing but trouble with this company, I do urge you to contact fensa in the first instance. Then if you experience no joy - please contact the DGCOS they are absolutely marvellous. I have an ongoing case with them at the moment. Hope all goes well for you. Kind regards

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Reviewer187's reply to Janicesylvia44's Comment

Written on: 13/06/2014

Thanks for your comment.

We were in the fortunate position in that we had only paid the deposit. Therefore, Apple had to rectify all the issues before they were paid.

We are now sort of satisfied with the work that has been done but I felt I needed to let other people know that this company are not as great as all the other reviewers make out.

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Lfc65's Response to reviewer187's Review

Written on: 11/06/2014

Glad it's not just me! Our installation was started on March 31st. (Was supposed to be the week before but they didn't turn up despite me having date in writing. I too had taken time off work). The two side windows in our bedroom (it's a bungalow with bedroom at the front, so security issue too) had been measured incorrectly so we were given rather unattractive plasterboard as a "temporary" solution. That was 10 weeks ago. No apology or contact from Apple for 6 of those weeks and supposed to be coming this week to finish off. Won't hold my breath. Kitchen window and associated brickwork also unfinished. Terrible company with no communication and appalling administrative systems.

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Reviewer187's reply to Lfc65's Comment

Written on: 13/06/2014

I understand your frustrations!

I'd keep meticulous notes on times and dates and details of all conversations you have with this company. I got a discount when I mentioned that I was going to publish all my notes on the internet, you may too....

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★☆☆☆☆

“The performance and customer support with problems,...”

Written on: 23/05/2014 by LaytonHess118 (1 review written)

The performance and customer support with problems, performance in turning up when on time or even on the agreed day was the worst I have ever experienced. Apple sales talk a good fight but the actual performance of the staff do not come near to living up to this. I would strongly recommend people to avoid having any dealings with this company… Read Full Review

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★★☆☆☆

“Putting things right”

Written on: 19/05/2014 by Davidjarman (1 review written)

Ordered a stable door in March and were very specific as to our requirements. When the door was installed it did not have the specified door panel. A new one ordered but when fitted was again wrong. I am still awaiting the correct panel to be fitted. The product is good, the installation is excellent but this company has no idea how to correct their mistake quickly and efficiently. On the basis of my experience I could not recommend them to anyone. I can forgive them making a mistake but I… Read Full Review

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★★★★★

“great conservatory”

Written on: 06/04/2014

First class job from start to finish,had many quotes wasn't the cheapest but I've no doubt I chose the right company,would highly recommend Apple and I'm sure I will use Apple again for future projects … Read Full Review

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★★★★★

“THE NUMBER ONE CHOICE”

Written on: 05/04/2014 by Reidny93 (1 review written)

I'm writing this review as a customer and also an employee of apple With many years of experience in the home improvements industry I have many contacts who could have done my windows for the same price I paid apple but my experience told me the total over all product that apple install was the best for my property also the high standards of the apple fitting teams The same reasons why I work for apple … Read Full Review

Jayweb's Comment

Written on: 02/06/2014

I have used Larkins for over 18 years and have recommended them for neighbours jobs for at least as long. The products I have bought from them are premium products and we are proud to have used larkins for all of our our home improvements. We recently bought from Apple and found buying a conservatory for our new home an absolute pleasure from the moment we took the phone call from their friendly canvassers to the lovely chap who helped us design and create our dream. My wife and I will continue to use this fantastic local company for years to come - provided their wonderful products don't out last us! The products reputation is exceeded only by the fantastic after sales service this wonderful company offers.

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★★★★★

“fantastic company would recommend!!”

Written on: 05/04/2014 by AylaGilbert232 (1 review written)

I had Apple and Larkin home improvements round to give me a quote for a new conservatory, they were very professional and the system they use to show what the conservatory would look like was very impressive. we brought on the day and 8 weeks later had our conservatory installed which we was very pleased about. we are very happy with our beautiful conservatory and would recommend Apple and Larkin to anyone who is looking for a very professional and reliable company… Read Full Review

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★★★★★

“Highly Recommended , Professional Service”

Written on: 04/04/2014 by harry511 (1 review written)

When we made an appointment for Apple Home improvements to Quote for my new windows and doors we was a little apprehensive,But our concerns were unwarranted as the gentleman who visited our home explained the company and product was very informative and after measuring and discussing our requirements we both were thinking why did we waste time getting other quotas,As the package Apple provide is obviously the best in the industry!!We were also pleasantly surprised at the final price after… Read Full Review

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★★★★★

“Top quality job”

Written on: 03/04/2014 by Alexus364 (1 review written)

I chose Apple Home Improvements from my short list of 3 companies. Right from the start they were very professional in providing me with a quotation for the windows and doors in my property. The sales designer who visited was extremely helpful in answering all of my questions and was not at all pushy (something I found particularly refreshing). I was provided with a 12 month quotation and an offer that I could take advantage of if I wanted the work done sooner. I must admit that the price was a… Read Full Review

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★★★★★

“Very professional company”

Written on: 02/04/2014 by Heathof25 (1 review written)

This is the 3rd time We have experienced replacing windows and may I say 3rd time lucky. We previously have used 2 reputable national firms both of whom have 0 customer care. After using Apple in Exeter We would recommend them to anybody. The attitude from the cold call to salesman to the survey and of course the fitting has been one of sheer amazement. Most of all to top it all off the windows and doors have insulated the property to a far higher standard plus given us a very high secure… Read Full Review

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★★★★★

“Polite, Efficent, Contactable”

Written on: 02/04/2014 by KamrynMalloy (1 review written)

I would not normally agree to anything a person knocking my door would offer! Until a very polite gentleman knocked on my door, he showed me his ID and explained the benefits of having quality windows. I gave it a whirl from then on I have been impressed with the service and contact, from the initial meeting, the sales designer especially as I changed my mind on a few things, he was happy to redesign for me and contacted me pretty sharpish. The surveyor answered any questions I had and the… Read Full Review

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★★★★★

“WSC”

Written on: 30/03/2014 by WSC777 (1 review written)

MY FATHER WAS NOT WANTING TO CHANGE HIS OLD ROTTEN WOODEN WINDOWS BUT EVENYUALLY GAVE WAY TO A COMPLETE HOME REFURBISHMENT OF APPLE WINDOWS,DOORS, FACIA,SOFFITS AND GUTTERING.HIS WHOLE EXPERIENCE WAS OUTSTANDING FROM SALE TO SURVEY TO INSTALLATION A BRILLIANT PRODUCT EXPERTLY INSTALLED AND A SPOTLESS CLEAN UP ON COMPLETION I WOULD HIGHLY RECOMMEND. TOM C C ON BEHALF OF WALTER C FROM CHRISTCHUCH DORSET… Read Full Review

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★★★★★

“Perfect job ”

Written on: 27/03/2014 by Crawfordph1961 (1 review written)

I used Apple when I needed to replace my windows and doors a few weeks ago. I was a little apprehensive to begin with, as you hear so many bad reviews about window companies - but I decided to go with Apple, and I must say, it was a VERY good choice. They were very helpful, and talked me through the whole process. They had a wide range of windows to choose from, and I got a good deal on the overall price. The fitting only took a couple of days, and they tidied up when they left. My house… Read Full Review

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★★★★★

“Great windows, great service”

Written on: 23/03/2014 by QuinnBlue (1 review written)

Prompt arrival as arranged, friendly and polite ( a good Start ) the team firstly reviewed my property to ensure clear access and then proceeded to unload. I had to go out to take my daughter to ballet, by the time I returned 5 frames were already installed. I did offer to assist with the hoover but they insisted all part of the service. I took the role of butler and kept the tea rolling. They actually only stopped for a short lunch. By 4.30 all my windows were in, shiny and new. I am… Read Full Review

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★★★★★

“Fantastic Windows and Conservatory”

Written on: 22/03/2014 by JamieWest432 (1 review written)

In 2013 and i bought windows and a conservatory from Apple Home Improvements. After getting 3 quotes i decided to chose Apple even though they were more expensive and at the top end of my budget. I have to sasy i made the right choice the work from start to finish went perfectly and i couldnt be happier with the end result. Im glad i spent the money and got the Job done properly!!!… Read Full Review

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★★★★★

“WELL WORTH THE WAIT ”

Written on: 21/03/2014 by Chaya12 (1 review written)

in 2011 we bought our windows from apple and we have always been please with only had one problem with one of our doors which was sorted very quickly but unfortunately the new windows made our already aging conservatory look even more need of replacing so last November we decided to refurbish the windows and roof of our old conservatory and obviously choose apple as our first choice and then the rain came and wouldn't go away delaying the install and eventually last week the work started and… Read Full Review

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★★★★★

“had fascias done and 1 replacement window done...”

Written on: 19/03/2014 by CadenceConway263 (1 review written)

after various quotes I went with apple as my friends had a conservatory done with them and they were over the moon with it I must say it was a total provisional job from pricing surveying and install would 100% recommend to any one looking to any home improvements… Read Full Review

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★★★★★

“Great windows”

Written on: 02/03/2014 by Hajabi (1 review written)

Bought from apple 7 windows and front a door. price just a bit more than national company's but quality much much better. lovely polish salesman with huge knowledge.no hard sale, no gimmicks. fitters great as well. will buy again ! ( conservatory )… Read Full Review

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★☆☆☆☆

“Windows are awful and are making our mobile home damp!!!”

Written on: 02/01/2014 by JaniceSylvia44 (1 review written)

Went with this company in the first place because we liked their attitude and also told us that if we didn't want anyone to call us in the future they would make a note of it on our paperwork. Firstly we had the old metal porch replaced and we are very pleased with the finished result. We had tilt windows but do find the latches are a little difficult to close at times. You have to get it spot on. On the strength of this porch we decided to have new windows fitted in April 2013. We had already… Read Full Review

Janicesylvia44's Response to JaniceSylvia44's Review

Written on: 22/03/2014

Update is that we cannot claim on our insurance as it is damage done by workmen! Am in touch with the DGCOS who are mediating on our behalf. I also want to add that we are cold called regularly by this company which is a pain in the neck as we were promised that it wouldn't happen. I tell anyone now that I am not happy with the windows and have a complaint ongoing which usually gets them off the phone pretty quickly. The only way this situation can be rectified is to take away the offending windows and return our money so that we can pay back the loan that we borrowed. Plus we would expect to have damages so that we can get our insulation and windows redone. I have lots of photos to produce evidence of how our home has looked since July 2013!

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Janicesylvia44's reply to Janicesylvia44's Comment

Written on: 15/04/2014

Update is that Apple/Larkin say it is not their fault. Well it certainly isn't mine. I am paying back a large sum of money per month for windows that are faulty! The last letter that I wrote to DGCOS (Double Glazing and Ombudsman Service) I asked for an independant review to be carried out as obviously all this talking back and forth is getting nothing done. I am still waiting a reply from March 28th! It is now April 15th and I am really getting tired of the whole situation! The windows came with a guarantee and all I want to do is to claim under that guarantee and get my money back so at least my home will not look like a council tip! I am really pleased for all of you who have left good reviews, but I presume you live in bricks and mortar and not a mobile home! Cold calling is still going on! I note with interest they were taken to court by Dorset Trading Standards for persistently cold calling on the phone and doorstep. They were fined £36.633! But they are still doing it here in Devon. I can only surmise that our Trading Standards are not on the ball like they are in Dorset! So fed up I am really fuming and angry with this blooming sham of a company. I am almost 70 and my husband is 79! We are stuck in the middle with nowhere to go and no savings to pay for more windows and exterior installation. It's disgusting, it really is!

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Janicesylvia44's reply to Janicesylvia44's Comment

Written on: 21/06/2014

Well this is the latest update: After much talking and very little action on behalf of the Apple/Larkin company, I notified the DGCOS and said that I was fed up with nothing happening and meanwhile my husband and I are sat in a mobile home which looks like nothing on earth. It was agreed that an Independent Inspector should visit us to carry out an informal inspection noting our complaints with not only the windows - but also with the external insulation! He arrived on Wednesday 28th of May 2014 at around 2 pm. He spent two and a half hours here taking pictures, making notes and taking samples. He told us that it would take 2 - 3 weeks to prepare his report and submit it to the DGCOS. We haven't heard anything as yet, but hopefully very soon. I am just so pleased that I feel we may be getting to the bottom of the problem. As it has been almost a year since we first notice the fault of cracks appearing around the windows and in the exterior cladding, I guess you can say we are anxious, worried and angry all at the same time. Depending on the outcome of the Inspectors report, I will be claiming damages from both parties. This time instead of trying to do it all myself on line - I will be enlisting the services of a solicitor. I was asked if I had paid for the work. I said yes and explained that I had been given two loans from two different companies. These loans were still being paid back monthly by myself. The windows company and the exterior cladding company have both been paid. It is just silly old me continuing to pay for something which is faulty. I was then told that I could withhold payment to which I replied that I wouldn't want to do that because the loan company would probably send the bailiffs around. To which I was told that apparently the two jobs had not been done and that I was well within my rights to stop payment. Well I will see. I need that report asap in order to know what action I will be taking next. This is an utter nightmare and at the root of it all - it is my husband and I who are suffering stress. Also the mobile home is deteriorating all the time. When will this all end I wonder?

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