Crystal ski, www.crystalski.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Crystal Reps - What reps”
Written on: 17/04/2013 by kcroall
Feb 9 arrived at Salzburg to go to Rauris for a weeks skiing. It was myself and 7 year old daughter. The bus to Rauris wasn't there so they put us on another bus and transferred us to the Rauris bus by the side of a very busy road. There was no Crystal Rep on this bus. At this stage I didn't realise I we weren't going to see our reps until the day we left..NO big deal as it transpires, they added zero value from what I heard. Rauris was fantasntic and I will go back but the Crystal pension... (read more)
★★★☆☆
“Les Arc 2000”
Written on: 01/04/2013
We booked our holiday through Chalet line and were surprised when we received Crystal Tickets There were 11 of us in the Party We stayed in Chalet Mariette in Les ARC 2000. The bedrooms were adequate and clean budget hotel style. 4 rooms had en suite shower rooms there was a further shower rooms and bathroom. The were two toilets but they had no wash hand basins. (the toilet brushes needed changing) There was only one communal room with small kitchen in the corner, a dining area and... (read more)
★☆☆☆☆
“Crystal ski Very Poor”
Written on: 31/03/2013 by PhillipD (1 review written)
Just returned from a Crystal Ski trip to Vallandry Apartments were excellent and the skiing was good. The problem was Crystal - I have given 1 star as it won't allow a zero rating The rep that met us at the airport hadn't heard of Vallandry - then must have made a wild guess and directed us to the wrong bus (forgiveable but the sign of things to come) We had asked crystal when we booked for 2 apartments together. Crystal hadn't communicated this in advance. We were lucky that the... (read more)
★★★☆☆
“HOTEL AMAZING crystal rep awful!!!! ”
Written on: 27/03/2013
Overall holiday was brilliant - we stayed at hotel llac negre in pas de la casa and the food staff and service was amazing! On the other hand our crystal ski rep was awful. Do not pre arrange to take part in the evening events till u are sure. They had already liquidated it was his answer when we asked for a refund - which probably meant he had drunk it because that is all they seemed to do was constantly drink alchohol. He was suppose to be around our hotel 24/7 but we only ever saw him at... (read more)
★☆☆☆☆
“Crystal ripps off customers.”
Written on: 15/03/2013
Never again. Crystal uses distorted advertizing to the point of lying. These b**stards lie to get you to book, then you get the truth when you get to the resort. Watch out everyone. Stay away from these b**stards, and warn your friends and family. (read more)
★★☆☆☆
“NOISEY”
Written on: 18/02/2013
We have just returned from The Olympic Village in Sestriere, Sestriere itself is a lovely place to be and the skiing awesome and the people very friendly, BUT the accommodation and facilities at the Olympic Village are a nightmare, rooms far too hot and you can't alter the thermometer more than 2degrees, very very basic facilities a shower the size of a straight jacket!!! very little english was spoken in the hotel and the NOISE in the corridors at night was unbelieveable, more like animals... (read more)
★★★☆☆
“Crystal Transfer times - acceptable practice to add...”
Written on: 16/02/2013
No matter how long the transfer times are quoted by Crystal Ski for their holidays please add at least one and half hours. Apparently the extra delay is acceptable practise according to Crystal. I wrote to them and gave them the opportunity to explain themselves. Approximately 30+ of us (including small children and babies) sat on the coach at the Chambrey Airport IN THE CAR PARK for this length of time waiting for another four passengers to board who arrived on a different plane. Their... (read more)
★★★★☆
“Good hotel in very quiet position”
Written on: 04/02/2013
The hotel provides an excellent base for skiing the Milky way, but can be limiting if weather is bad. The rooms and food are excellent, however when we were staying there in January it seemed to attract young Italian families with noisy young children especially at evening meal times and later in the bar. The most disappointing part of Sansicario is the lack of any bars or entertainment when you finished skiing. It was like a ghost town and you had no option but to stay in the hotel. If you... (read more)
★★★★☆
“Good Experience in Bansko using Crystal Holidays”
Written on: 03/01/2013
Stayed at the Lucky Bansko Aparthotel. Upgraded to the Type D room. It was spacious and the food very good. Bus every morning to the slopes and back. We had our 7 year old son with us. He turned 8 on the trip and they gave him a card and toy. Very nice and the staff were good to us. There were loads of Bulgarians staying here - probably pretty well off. our Rep told us next to the Kampinski it's the probably the second best hotel in Bansko. From our stay I would agree! I would come... (read more)
★☆☆☆☆
“Check the rooms you are allocated”
Written on: 02/01/2013
On arrival at our chalet, it transpires that Crystal thought it appropriate to split us into 2 rooms (a single and a triple - at opposite ends of the chalet) not the 2 x twin we had booked. Please note that we were travelling with children under the age of 10. We made complaints that are still in progress but please folk check your actual rooms before you set off whilst there is still time for you to do something about it! (read more)
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Showing 1 - 10 of 44 Reviews
★☆☆☆☆
“DUPED BY ONLINE BOOKING PROCESS”
Written on: 28/12/2012 by MANUN9 (1 review written)
I booked a family ski holiday in november 2012 for a trip to france in march 2013 while a group of my friends booked the same trip simultaneously...during the booking process the cost of my holiday jumped up by over £300. I cancelled and repeated the booking process to find that it did exactly the same the second time which caused me to feel a sense of panic as I believed spaces to be filling up fast, so I proceeded to book the holiday. During the next few days following a feeling that... (read more)
★☆☆☆☆
“Fraudulent booking system!”
Written on: 17/12/2012
we booked a holiday in June 22nd 2012 and paid a deposit for the Chaudanne hotel Meribel only to find this week that on our tickets it says a completly different hotel and that the one we booked and paid for is a 4 star the one we have been booked into by Crystal Ski is a 3 star and not the same quality as told to me by the hotel staff themselves.They are still investigating?????? we will be sueing them for false advertising and i will warn everyone check your booking!!!!!! (read more)
★☆☆☆☆
“Awful-Never again shall we use Crystall ski”
Written on: 01/05/2012 by shawnturner (1 review written)
This is a copy of the letter I sent to Crystal ski: What can I say about this ski trip other than awful !! We booked our trip through Crystal ski for a one week stay and were all very upset and disappointed, we stayed in room 202 and expected as you would a room maybe on the second floor! Wrong. We arrived at about 21:30 on the Saturday night, firstly our rep could not find the reception so we could check in, unbelievable, our rep then explained she had never been here before so was unsure... (read more)
★☆☆☆☆
“Crystal Consistantly Poor”
Written on: 06/04/2012
I ave had the dubious benefit of travelling with Crystal on (too) many occassions and they rarly fail to amaze me in the ineptitude. I keep saying "never again" but there is little real choice if you want to travel direct from the area where I live. My most recent trip was the Belle Plagne - Les Balcons 1, didn't start too well with a 3 hour wait at Geneva for guests travelling from Gatwick. Ski guiding at Selva started on the first day with the Crystal rep (who seemed to think he was... (read more)
★☆☆☆☆
“ski holiday in Seefeld Terrrible”
Written on: 28/02/2012
Crystal just want money for nothing! The Hotel Tyrol was the worst hotel we have ever visited. The room which we shared with our 2.5year old was dirty and the dog wee from the previous occupants was still on the carpet and up the curtains! Food was terrible and location was terrible especially with a young child.....try and miss the dog poo everywhere and the litter! Crystal just dump you at the hotel and that is it......It is not good enough.. next time we shall book everything ourselves !!!!! (read more)
★★☆☆☆
“Resort Lovely - hotel not good”
Written on: 19/02/2012 by JJ100
Just returned from a week at Grande Claviere Hotel in Claviere in Italy. The resort was lovely but the hotel was brit abroads run by a group of 18 - 24 year olds. It was supposed to be all inclusive but to our surprise on Thursday it was chef's night off so we had to find our own meal !! not all inclusive then. The hotel was okay very basic. Our hotel room was cold and I had to ask for extra duvets and a heater to keep warm. The worst was the dinning room it was so cold it was... (read more)
★☆☆☆☆
“Crystal Ski: Cheerful Morons”
Written on: 02/02/2012 by JimmyS
Our Crystal Ski holiday in Mayrhofen began with a lengthy bus trip to the resort. The 'rep' for our group immediately went down the bus talking to everyone about the activities they offer and what they would cost. This was fine, until we got into the town the next day and discovered that they seemed to have used this as an opportunity to sell ski lessons and kit hire for prices higher than were available in the local town's high street. We had held off on buying anything on the bus,... (read more)
★☆☆☆☆
“I will never book a ski holiday with Crystal again”
Written on: 18/01/2012 by jeffs_onboard (1 review written)
Due to a redundancy threat before Christmas my wife and I decided not to over spend at Christmas and not to book a ski holiday FOR the first week of January as we have done for the last 10 years, When my wife's contract was extended for an extra 18 Months we decided to celebrate and book a ski holiday at half term. We chose the Romantika Hotel at Zell am Zee and booked through Crystal on-line. The Romantika is rated 4-5 stars and we opted for the full board option. we went through the... (read more)
★☆☆☆☆
“Absolute Shambles - i'd give no stars if possible.”
Written on: 09/01/2012
We have just arrived back to the UK from a week's stay at Obergurgl (including 4 children under 5 yrs). During our stay we had minimal contact with the reps who were staying at the same resort. The penultimate day was hindered by very bad weather which closed the entire resort (the only road in the village was considered an avalanche risk, but it did open for around an hour in the afternoon, during which time Inghams vacated all their clients who were scheduled to depart on Saturday into a... (read more)
★☆☆☆☆
“Do they not need the business?”
Written on: 04/01/2012
I tried twice to get a quote for a school ski trip which was potentially £32000 worth of business but no one answered my emails. I also wrote an email to the complaints department and they did not reply. If they dont care about potential customers then what happens when they have got your money. (read more)
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Showing 11 - 20 of 44 Reviews
★★☆☆☆
“Disorganised and Chaotic Transfer”
Written on: 03/01/2012
Disorganised and Chaotic Transfer. A simple 1.5 hour trip to resort took 3 hours with multiple transfer. Reps only interested in selling Crystal resort services. Would not travel with Crystal again. (read more)
★☆☆☆☆
“Poor poor poor quality”
Written on: 02/01/2012 by gormiston (1 review written)
We, a family of five, have just returned from a Crystal Ski holiday in Risoul, France. The skiing was great, the food in the local restaurants was good but i cannot say the same for Crystal Ski team. Transport from the airport was a disaster and at one point we had to just shove our cases onto a minibus to ensure that we got taken to our resort. 3 hr transfer took about 5 for us (about 7hrs for others) but little point getting to resort faster as we would have not been able to check in til... (read more)
★★★★★
“I have just returned from a week in Alpe d'Huez...”
Written on: 15/04/2011
I have just returned from a week in Alpe d'Huez staying at the Crystal run Hotel Hermitage. Staff were friendly and the bar was well stocked!
What the hotel lacked in comfort (we can't really argue with this as we got a good deal) it made up for in the table football and quiz night!
We were there for the boarding and that was great. Especially the L'Alpette and Le Couloir runs!
I'd also recommend checking out The Tavern in the old town. Great live music and drinks offers.
(read more)
★★★★★
“I have booked with Crystal on two occasions. The...”
Written on: 11/04/2011 by gingerkorky (1 review written)
I have booked with Crystal on two occasions. The first time was to Zell Am See, in Austria, where we enjoyed a great holiday that I thought was very well-priced. I was also very impressed by the customer service in the resort.
The second holiday, unfortunately, didn't actually take place because I was diagnosed with a brain tumour and had to stay in the UK. Crystal were fantastic: they refunded almost all the money we had paid for the holiday (we hadn't bought insurance) and kept only a...
(read more)
★★★★★
“I have booked with Crystal Ski 3 times before, I don't...”
Written on: 28/03/2011
I have booked with Crystal Ski 3 times before, I don't think I have ever had a complaint.
You cannot argue that the prices of their holidays are some of the best on the market (at least that's what I found...) and all though I was initially a little angry with regards to the booking fee over phone, in reality it didn't bother me at all..
The service is phenomenal, and we have been provided with two of our best snowboarding holidays ever, and a great skiing adventure in the Alps! Seriously...
(read more)
★★★☆☆
“I WOULD WARM ANYONE BOOKING A HOLIDAY BY TELEPHONE ”
Written on: 14/03/2011
I WOULD WARM ANYONE BOOKING A HOLIDAY BY TELEPHONE
THE 0871 NUMBER COSTS 14 PENCE PER MINUTE
AND a BOOKING WILL COST YOU £2.80
(read more)
★☆☆☆☆
“Having found Resort Reps to be drunk or hung over and...”
Written on: 25/02/2011
Having found Resort Reps to be drunk or hung over and therefore indifferent to their customers, I doubt the level of screening that Crystal perform and their in-resort management.
Having returned from holiday to find that Crystal use a revenue generating phone number when you call to book (costing £7.42) is pure greed when I was already charged a number of hidden extras (late booking fee, etc) and when trying to book and finding that every holiay online increased in price due to a 'database...
(read more)
★★★☆☆
“This was our first holiday with Crystal Ski - our...”
Written on: 13/02/2011
This was our first holiday with Crystal Ski - our others having been booked through their sister companies. The reps are ok, friendly enough and I never do envy them their jobs.
We went to Pila in Italy and stayed at the Etoile De Neige; Pile is lovely and we would definitely stay at the Etoile De Neige again. Really nice staff, great food, ski to door, chairlift and nursery slope right outside. Quiet slope, pistes well groomed I could go on. But, back to Crystal.
We had had a nightmare check...
(read more)
★★★★☆
“Transfer - poor, no rep on bus, not dropped outside...”
Written on: 06/02/2011
Transfer - poor, no rep on bus, not dropped outside hotel- no meet & hreet at drop off or hotel
Hotel - Le Totem - fab - good food, plenty of it ( incl fresh veg salad etc) with fun, prompt service, right in centre of resort
Ski hire - good tho too busy for size of store - would be good to know they can't match pre booking price even with 20% discount so husband's ski hire became v expensive ( Crystal booking staff said would make no difference)
Resort - piste guys doing amazing job keeping...
(read more)
★★☆☆☆
“We booked a skiing holiday in Hochgurgl, Austria. The...”
Written on: 21/01/2011
We booked a skiing holiday in Hochgurgl, Austria. The resort was good, Hotel Olymp was nice, food was great.
My main complaint is that Crystal Ski charged us peak-season prices for our lift passes even though we went in a low-season week. So they have just pocketed the difference. People who bought their lift passes on the bus on the way to the resort were charged the lower prices. They have point blank refused to refund the difference. Be warned: do a price check before buying anything...
(read more)
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Showing 21 - 30 of 44 Reviews
★★★★☆
“We stayed at the Chalet Sonnenhof Xmas 2010. It is a...”
Written on: 03/01/2011
We stayed at the Chalet Sonnenhof Xmas 2010. It is a 15 minute walk from the town centre mostly uphill and the buses stop running about 5.30pm. The chalet food was bland, though as we were the first guests of the season I hope this will improve and the chef was the nicest guy you could meet. Vegetarians beware - you may want to buy cheese to go with your meal as I had hardly any protein with the evening meal (except a lovely nut roast Xmas day and eggs for breakfast)
No soap was provided...
(read more)
★☆☆☆☆
“Don't book a stay at the chalet Sonnenhof in Soll...”
Written on: 22/07/2010 by BahBahMoo (1 review written)
Don't book a stay at the chalet Sonnenhof in Soll Austria, the place is a isolated hell-hole. The food was almost inedible it was so terrible. I booked with Crystalski before but after this holiday never again. (read more)
★☆☆☆☆
“In 2008 we booked with Crystal Ski - Finest Chalet...”
Written on: 07/06/2010
In 2008 we booked with Crystal Ski - Finest Chalet Isabella in Tignes.
1. They NEVER sent us a tickets ( by mail) apparently and naive idiots we never checked as we assumed naturally that e-mail docs would be enough - we were wrong. The night before our trip we realised that we have no information regarding our fights. Lovely, we ended up buying our own tickets to get to Lyon.
2. We called them number of times before departure and upon arrival to Lyon- no answer no one to give us any...
(read more)
★☆☆☆☆
“Stayed in Edelweiss Crystal'the finest' apartments La...”
Written on: 05/05/2010
Stayed in Edelweiss Crystal'the finest' apartments La Plagne 1800 end March 2010 - 2 adults, 1 5yrs, 1 3yrs.
Would recommend accomm but would book direct (LaGrange). Lovely staff.
Why pay Crystal to do nothing? We had to find our accomm late at night unaccompanied as the bus left. One family couldn't get in and had to wait in the freezing cold for a rep to turn up (he managed to have a key).
Beds not made up on arrival and doors unlocked but no keys so you have to sleep without locking the...
(read more)
Jungles's Comment
Written on: 16/01/2012
Got back yesterday from these apts and couldnt agree more. My wife, two kids and I were left standing along with another family outside the accommodation for two hours until reception opened at three. We were dropped off and told by Jamie the crystal rep that check in would not be until then but we could wait in the lounge with log fire and sofas. In fact this was locked and the lift pass office next door said that families were left outside by crystal every week.I also told the rep we were going skiing that afternoon when I found out our skis were not on the bus and he told me Id get them in twenty mins. Needless to say they turned up four and a half hours later so we lost an afternoon skiing while waiting outside in jeans and trainers. I would have changed the kids into warmer clothes if the rep had had the decency to tell the truth about the situation. Crystal customer services here I come.
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★★★☆☆
“We had a ski holiday at Pila in Italy this February....”
Written on: 06/03/2010
We had a ski holiday at Pila in Italy this February. The Crystal rep was friendly and generally helpful, and provided a good ski guide service around the resort during the first two days. Our problem was that she failed to provide receipts for any payments made for Crystal organised events, so that when one was cancelled, we didn't get our money back. Nice little number - make sure you get a receipt!! (read more)
★☆☆☆☆
“Absolutely appalling service from this operator. The...”
Written on: 12/02/2010
Absolutely appalling service from this operator. The representative did nothing to make our stay pleasant. Refusing to tell us any information about local events and leaving us to make our own way to the airport. (read more)
★☆☆☆☆
“We holidayed in Obergurgl over xmas 2009 with Thomson...”
Written on: 12/01/2010
We holidayed in Obergurgl over xmas 2009 with Thomson in Obergurgl and were looked after by Crystal - reps very attentive although it would have been helpful to know that may guests in the village were going downn with d&v - which we developed at the end of our holiday. However we have just returned from the Three Valleys with Crystal and the contrast `could not be more marked - the reps apppeared disinterested in the customers - diod not appear to want to listent to customers' viewpoints... (read more)
★★☆☆☆
“Our family are just back from Val Di'sere and whilst...”
Written on: 28/12/2009 by admn73 (1 review written)
Our family are just back from Val Di'sere and whilst the overall package initialy went fairly smoothly, the theft of our own skis on the last full day put a slight dampner on the holiday. This wasn't cristals fault {although a mention of current ski thefts at the welcome meet would focus your attention} but their onsite customer services made the whole experience considerably worse. Any problems that come up would appear to be better dealt with by the customer themselves.
I wonder what the...
(read more)
★☆☆☆☆
“Crystal Ski staff are rude, beligerent and use dubious...”
Written on: 17/12/2009 by tangosnow (1 review written)
Crystal Ski staff are rude, beligerent and use dubious business pracices.
I made a booking having been assured that the price I was paying would not come down (it had been increased). The price did indeed come down but they denied that I had been told the price would not come down (by £360).
I cancelled the holiday well within the time period when you would expect to lose only your deposit. Crystal (owned by Thomson who are owned by TUI)deliberately tried to mislead, writing letters on 3...
(read more)
★★★★☆
“During the last two years we have used Crystal hotels...”
Written on: 21/08/2009
During the last two years we have used Crystal hotels in Tignes. All the staff were quite young and there was a good hotel atmosphere. Staff were very helpful. Food was of a reasonable standard and plenty of it. Service at mealtimes was prompt. The hotel rooms were basically furnished but contained everything which we needed. Cleaning of rooms could have been better. Overall we had two good holidays with Crystal Ski in Tignes and we are looking to book with them in 2010. (read more)
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Showing 31 - 40 of 44 Reviews
★☆☆☆☆
“We booked with First Choice for a Crystal ski hol...”
Written on: 01/05/2009 by racheybabes (1 review written)
We booked with First Choice for a Crystal ski hol (same company). Stayed in Chalet Asters in Serre Chevalier. Chalet staff were horrendous - rude, unpuncutual to prepare our breakfast, incapable of preparing breakfast, kept an unhygienic kitchen and badly kept food - ie chicken thawing on the side in the sun!! (read more)
★☆☆☆☆
“Our family spent a week in Salla, Finland through...”
Written on: 26/02/2009 by rogertwo (1 review written)
Our family spent a week in Salla, Finland through Crystal Holidays.
We were all first time skiers, my husband & I and our three children, 5, 12 & 13.
We booked ski school for all of us, and as the page in the brochure claimed Salla to be 'Family Friendly', we presumed the teaching would accomodate all our age ranges.
On the first mornings lesson, much to our surprise, we were all in the same class. We spent 1/2 hour on 'the flat' and then progressed to nursery slopes, which our older kids...
(read more)
★★★★★
“We stayed in Chalet traviatta, Canazei, Val Di Fassa,...”
Written on: 16/01/2009
We stayed in Chalet traviatta, Canazei, Val Di Fassa, Italy at christmas and we had a fabulous welcome by the crystal team, who looked after us all week The 3 hosts in the chalet and the rep, who was the best rep that we have encountered on a holiday and all can only be commended for their hard work and made our holiday and our christmas a very enjoyable experience. 1 week was too short! We have travelled with a few companies for a skiing holiday, we travel as a large group and crystal ski... (read more)
★☆☆☆☆
“Crystal cancelled holiday 3 weeks prior to travel....”
Written on: 23/12/2008 by mcmg2002
Crystal cancelled holiday 3 weeks prior to travel. Replacement given was not what we wanted - we booked in Feb and all the good holidays were already booked by the time they came to provide a replacement!
Skiing -Catered chalet was poor. Delayed by 24 hours on return journey - not Crystals fault, but the whole situation was very poorly managed.
(read more)
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Froggieherts's Comment
Written on: 21/02/2012
Hello
Big tour operators have no idea of how to provide excellent customer service. If you need help with booking a school ski trip, I can help you with this. I am an independent Travel Consultant who highly recommends a small ski tour operator who would look after you very well. You can contact me on steffduv80 @ yahoo.fr (I am based in the UK)