Scented Candle Shop www.scentedcandleshop.com Reviews

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★★★☆☆
3 / 5
47% of users recommend this
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Latest Reviews

★☆☆☆☆

“The shop continued to take money out of my account 2...”

Written on: 11/06/2014 by 465Underwood (1 review written)

The shop continued to take money out of my account 2 months after I had made a purchase! Completely unnecessary and sent an email, but there has been no response, obvious reason why their prices are so cheap, they take more than required...very unhappy and would not reccommend to anyone. Although the product arrived quickly and worked fine, it wasn't worth it at all considering they're taking money from me… Read Full Review

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★☆☆☆☆

“AWFUL, HORRENDOUS, RUDE........THIEFS!!!!!!!!!!!”

Written on: 22/01/2014 by mlo80 (1 review written)

Made an order 28/12/2013, got confirmation email & made a bank transfer..........went away for xmas & new yr, returned & got taken into hospital due to my disability. Came out this week expecting a parcel to pick up leaflet or an email, something but nothing. Rang up yesterday & got through to a 'manager' with no consumer UK law & with poor English skills.......she went onto say I waited so long etc etc etc but stated 28 days UK Consumer law for refund & she kept interrupting me… Read Full Review

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★★☆☆☆

“Hi, received my order very quickly well impressed,but...”

Written on: 18/12/2013 by ranikaur1 (1 review written)

Hi, received my order very quickly well impressed,but however they missed an item off my order, when I rang them there was no apology instead they try act really condescending ,I guess they hope when they make complaints procedure really hard and customer will forget about and not bother,well am no quitter I work hard for my money scented candle shop so I will be getting my item or having a refund… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 09/05/2013 by danbabe26 (3 reviews written)

Received my order from this company and 3 of the candles were smashed so I telephoned them and they asked me to e-mail them the picture showing the damage so I did this and they would send out replacements when they had the picture so of course I gathered the smashed candles and placed them in the bin. I telephoned them the following day and they now want the candles sent back to them but they never said that on the telephone when I called. Later that day I got another e-mail saying that I… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 22/01/2013 by Helenharvey81 (1 review written)

Ordered 3 Red Christmas pillar candles, received a phone call a couple of days later to advise they weren't in stock however there were ivory candles with the same design, received 3 plain candles with no design, was advised to return them, i sent them back however they claim they haven't received them, after numerous emails they said i had to claim for the cost from the post office. The email they sent advising this was very cheeky and effectively accused me of not returning the candles, i… Read Full Review

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★☆☆☆☆

“still waiting ”

Written on: 13/11/2012

I ordered 3 candles on the 2 November, paid for 1 to 3 day delivery. Its now 11 days and, I'm still waiting, staff are unhelpful, even rude. I received an email from them, stating 'I' should claim off royal mail for lost item. Sorry but sale of goods Act clearly states the seller is responsible for lost items, not the customer. For a few pounds more, I will now buy while out shopping, its a lot less grief… Read Full Review

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★★★★★

“Wicked online shop”

Written on: 07/11/2012 by lizzieestar (1 review written)

This shop is great! Discovered it from Google when looking where to buy Yankee candles. All the candles are cheaper then in the shop, Delivery is very quick and they do loyalty points, so you can get money off when you have built your points up. The candles are always packed well, and are received in excellent condition Would defiantly recommend to anyone! Great little online shop!… Read Full Review

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★★★★★

“You simply cannot go wrong!”

Written on: 27/06/2012

As an ardent "sofa shopper" I cannot express my delight with the service these guys/girls offer. From a swift telephone call to tell me one of my choices was not in stock (first order) and quickly replaced by something even better, my second delivery arrived in super-quick time, very well packaged and with free delivery!!! Tell me, what more could you ask for? Keep up the good work ScentedCandleShop.com. The "review" is asking me to say what I don't like about it. Quite simply, what is there… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 29/05/2012 by best_of_the_rest (1 review written)

This was the second time I'd ordered from this company and I am really impressed. Both orders arrived well packaged and very quickly. I didn't really like the smell of one batch of electric refill diffusers I'd bought and some time after I'd received them I contacted Customer Service to enquire whether they'd accept the unopened refills back for replacement (at my own cost for return postage of course). They were so friendly and efficient and my replacement order arrived in just a few days… Read Full Review

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★★☆☆☆

“Like having a stalker”

Written on: 16/05/2012 by Barmy (1 review written)

I bought some stuff from here & all was ok BUT these are not things I want all the time. They send me endless emails even though I have unsubscribed from the mailing list and even emailed them about tjis. They promised to take me off the mailing list but I still get their emails and for some reason they refuse to go into my junk box. They pretend to take notice of what you say to them but really just ignore you. This really annoys me and makes me think I will never shop there again. They are… Read Full Review

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★★☆☆☆

“Delivery was late and these guys were not interested!”

Written on: 16/04/2012 by XX12345 (1 review written)

The website was very easy to use, majority of past reviews looked good so I went ahead and ordered with a guaranteed next day delivery. 4 days later the goods turned up! This way too late for the intended gift to be given. I now have candles that I don't need and a bill for £14.00! These guys at scented candle shop.com were not interested in the issue and simply blamed the supplier, when I pushed the point they blamed me and told me to deal with a different department who would explain how… Read Full Review

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★★★★★

“Very happy customer!”

Written on: 10/01/2012

Was told about this site by a colleague at work and have to say I'm very impressed with the service. Ordered my yankee candles from them on tuesday morning and they arrived at my work on wednesday with UPS. Great prices and the free UPS delivery put a big smile on my face. Will certainly be using again in the future for gifts etc… Read Full Review

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★★★★★

“Being a major fan of my Yankee Candles, I was...”

Written on: 26/08/2010

Being a major fan of my Yankee Candles, I was exceptionally pleased to find the best value for money on Scented Candle Shop, and especially with the fragrance of the month that they always have on offer, this is by far the best online shop for candles I've ever found. Mega fast delivery and the customer service was second to none. The lady who I spoke to on the phone was incredibly helpful and seemed to know exactly which fragrances to recommend for my tastes. I would highly recommend this shop… Read Full Review

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★★★★☆

“I found the company very efficient and the product...”

Written on: 31/03/2010 by dappleton (1 review written)

I found the company very efficient and the product range extensive.There was a vast choice and it was easy to place an order on-line.The ceramic burner I bought came very well wrapped and boxed with speedy delivery.Bought in bulk they work out cheaper than on the high street… Read Full Review

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★★★★★

“The range of candles offered by the Scented Candle...”

Written on: 21/06/2009 by candleuser (1 review written)

The range of candles offered by the Scented Candle Shop is great and my ordered arrived the next day. Can't say a bad thing about my experience, love the free delivery!… Read Full Review

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★☆☆☆☆

“Really bad experience with Scented Candle Shop,...”

Written on: 09/04/2009 by Far Far (1 review written)

Really bad experience with Scented Candle Shop, exceptionally rude staff. Order didn't turn up. then was emailed to say out of stock would be in in a week, chased 4 weeks later and was sent a curt email saying my order was cancelled as they hadn't heard from me (even though they hadn't asked to hear from me). I rang to complain, they were very rude, no apology, no reasons and simply totoally awful. Was waiting for these candles for our wedding so wasn't really acceptable to be let down like… Read Full Review

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★★☆☆☆

“The Scented Candle Shop sent me candles that didn't...”

Written on: 28/11/2008 by Lucy Anne (1 review written)

The Scented Candle Shop sent me candles that didn't light, re-ordered the goods again incase it was a one off and the same thing happened again. Cost me over £10 in returns. I was not impressed by the comments that they made saying there was nothing wrong with the candles and they lit fine, this made me mad. Refused to give a refund as they said there was nothing wrong with them. As Im sure you can imagine this made me mad… Read Full Review

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★★★★★

“I wish all online shops were as good as the Scented...”

Written on: 11/11/2008 by Bushmaster (1 review written)

I wish all online shops were as good as the Scented Candle Shop, can't say how happy i am top found such a large range of top branded candles all under on roof. Keep up the good work… Read Full Review

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★★★★★

“I love Scented Candle Shop. Great website,...”

Written on: 30/10/2008

I love Scented Candle Shop. Great website, www.scentedcandleshop.com which is easy to use, well presented and loads of choice! I really recommend it a lot… Read Full Review

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