Web Help Desk Software v9 Reviews

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5 stars
Average rating for this product is: 5 out of 5

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Average Ratings for Web Help Desk Software v9

  • Ease of Set Up5 stars
  • Ease of Use5 stars
  • Value for Money4.5 stars
  • Overall rating5 stars

1 Review For Web Help Desk Software v9

  • PaulRut Rank: Lance Corporal 6th Sep 2008

    Reviewer rating: 5 stars


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    Good Points: Web-based help desk software, so my remote techs can assess the system remotely. Server side installer for Mac OS X Server... BIG one for us! (they have installers for Win & *NIX too). Discovery and Remote Control integration with Apple Remote Desktop and MS Remote Desktop. VERY easy to configure...WHD didn't come with a whack of consultants to deploy it! VERY nice EDU discounts too! We love it!


    Bad Points: UI is gorgeous, to me, but Windows fans may think it's a bit too Mac'ish...but Vista and OS X are kind of starting to have similar appearances


    General comments: We've had the Web Help Desk software for about 4 years now and it just keeps getting better. It just never seems to break and tech support is fast and cordial when we call for config questions. I'm writing to this site because I will have to admit, once a year I comb the net looking for something better and this site came up on "help desk software reviews" but WHD wasn't mentioned... I can't find a better solution... so I'm sharing my opinions on the Web Help Desk software. Hope this helps!