Hi, I bought from paccollars.co.uk with so called "free express delivery" on 20th August and by return received and email confirming the order had been received. After no further information by 24th I replied tot he original email asking to cancel the order. Still no reponse. On 7th September I received an email to say my order is compete. What is the point of express delivery if they take nearly three weeks to despatch.

I ordered one of the collars for our dog, but befire it arrived we realised it’s not how we needed to train our rescue who is v sensitive. We didn’t open the product at all and promortly repackaged it to get it sent back with in their strict 1 week refund policy. Sent it recorded and signed for. The first delivery attempt- no one in. Rebooked it for the following week. THEY REFUSED the parcel. That’s the reason Royal Mail gave me. They refused it- so no delivery to them no refund. Also during that week I tried to make contact with people from the company to ask the refund process and explain we were returning it unopened. Barely got two sentences back and no help. They do not allow you to exercise your consumer rights. I will be copying and pasting this review everywhere

At the beginning I was very happy with this product (PAC invisible dog fence). After nine months I started having issues with the control unit. The zone lights were coming on and off and the fence itself working and then not. This would not have been a problem for my Springer spaniel as he stayed right away from the fence after the training, but my cattle dog new if the fence was activated or not due to the warning signal when she got close to the line. The company I purchased this unit from (DOGMASTER TRAINERS) in Queensland, decided this was due to the air temperature in NSW being different to that of Queensland and therefore not covering the 2 year warranty on the product. The unit has now completely stopped working after 12 months, so I am left to purchase another unit at my cost. Not sure why they would sell this unit to someone in NSW if this was the case, but I guess there is nothing I can do about this. Would not recommend DOGMASTER TRAINERS to anybody who doesn't want to be ripped off!!!

I agree with your Nov 09 reviewer. My 15 month old collar has caused too many electrical problems.

I bought one of these remote collars about 3 years ago and have used it probally 12 times and have had it back to the maker 3 times with handdset and collar problems.The remote collar is very simple to use and when it works properly it is a very good device,these views are my own personal thoughts and i am sure other people have better views.