Royvon Boarding & Dog Training Kennels, Surrey, England Reviews
Latest Reviews
★★★★☆
“3 week modification course for fear aggressive GSD.”
Written on: 19/05/2013 by Ice_Gem (1 review written)
We have a 3 yr old GSD with fear aggression, we had previously tried a local dog behaviourist who told us our dog had the worst case of fear aggression she had ever come across and gave us a written treatment plan to help us deal with his aggression. We tried this treatment plan for over a year with no success. After a lot of research on the web we came across Royvons 3 week modification course, and after some discussions with the Royvon staff we decided to book our dog in, and we are very... (read more)
★★★★★
“Fantastic training - a completely different dog”
Written on: 14/05/2013 by sunnysurrey (1 review written)
Our thanks go to the person who trained Wilf for 7 days last week (from 4th May to 11th May 2013. Thank you so much for all your help with Wilf, he is like a different dog - whilst out walking yesterday someone stopped and said "what a relaxed dog". You have worked a miracle. You gave Jonathan and I excellent training and explaining time on Sunday which we have put into practice and will continue to do so. I feel a huge relief and yesterday and this morning thoroughly enjoyed the walk,... (read more)
★★★★★
“Jessie and Pip's holidays”
Written on: 13/05/2013 by 2013 (1 review written)
Jessie and Pip thank you for their holiday and loved their play sessions. Pip decided to behave very well during his training sessions with Emma and even behaved on his walk tonight. This is the second time they have boarded with you and it's lovely to see all the photos of them enjoying their selves while we are enjoying our holiday. We can relax knowing they are in very capable hands and would certainly recommend Royvon and have said on our return home to family and friends how Jessie... (read more)
Darren James's Response to 2013's Review
Written on: 16/05/2013
Thank you very much for the review. They are darlings and welcome back at anytime.
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★★★★★
“SUMMER AND BELLA 3 WEEK TRAINING ”
Written on: 11/05/2013 by Lynne-Lou (1 review written)
After very many months or frustration the choice was to re-home our 2 GSD's or attend intensive training with Royvon. I am so happy Royvon took them on! Bella's behaviour issues after only one week were a marked improvement - she was interacting and playing with other dogs and having so much fun and play - all the photos taken of her were of a very happy and content dog. Summer our 4 year old GSD had one to one training with Alex. What a huge difference it has made to family life. We no... (read more)
★★★★☆
“Jack's BMC”
Written on: 07/05/2013 by ImranP (1 review written)
After much thought I sent my 15 month GSD to Royvon to remedy his dog aggression issues. After only 3 days I was delighted to see pictures of him socialising with other dogs and having fun. In fact when he returned home I think he missed his new friends! They have trained Jack and I must say that he has been superb. After the 3 week BMC I returned for a follow up session which was great and gave me more confidence to handle Jack correctly. He is friendly ,calm and knows what he is talking... (read more)
Darren James's Response to ImranP's Review
Written on: 16/05/2013
Thank you for taking the time to write a review on your training experience. Darren
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★★★★★
“Duka's Weekend Visit”
Written on: 07/05/2013 by Paulie1965 (2 reviews written)
Duka has been staying at Royvon's in Surrey since he was a puppy, he is coming up to seven years old this year and is as excited to go to Royvon's as when he was a puppy!! You can tell from the Facebook pictures, that are taken and uploaded to the site, that he is having a great time and he always comes home tired, but with a smile on his face!! The staff at Royvon's look after Duka very well and we always use the kennels when we are away for one day, a weekend or our summer holidays. (read more)
Darren James's Response to Paulie1965's Review
Written on: 16/05/2013
Thank you very much for the review. Darren
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★★★★★
“With some trepidation”
Written on: 01/05/2013 by TrevortheCat1 (1 review written)
Left our 2 labrador retrievers for 3 days with Royvon. They had never been to kennels before so we were a bit worried. I now ask myself why?? they came home very happy, somewhat tired!!, probably from playing with other 4 legged friends. We looked at them on facebook every day which put our mind at rest. Well done Roydon we have booked the dogs back in for a week in August. Many Thanks (read more)
★★★★★
“Happy Doggies”
Written on: 27/04/2013 by dollym47 (1 review written)
I left my 2 Labrador Retrievers (Sasha & Simba) for almost 3 days in kennels for the first time in their lives. I was rather apprehensive as they love their home and their mommy and didn't know how they would cope. However, the experience proved a total success and they will be going back for longer in August. Being able to see photographs daily was a great help and comfort. Thank you so much everybody at Royvon for looking after my doggies so well. (read more)
★★★★★
“Great care - thank you!!!”
Written on: 17/04/2013
We've used Royvon for a few years now, all the staff are friendly and great with the dogs. Treacle and Willow always come back happy from here and are lvoely and soft and smell great with the bath. I am booking them back in for their summer break! I have also used the doggy day care, would also recommend, Royvon really are a wonderfully flexible organisation. (read more)
★★★★★
“Great Place For Dogs”
Written on: 16/04/2013
We have two german shepherd dogs who are very different, both have been going to Royvon for a few years and love being there. We can see pictures on their facebook and it gives us peace of mind that they are safe and having fun. The people who work there are very friendly and helpful with any questions or problems. Would recommend sending your dogs there if you want your dogs to have a good time,so you can leave them and go away confident that they will be looked after. Great place for dogs. (read more)
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Showing 1 - 10 of 130 Reviews
★★★★★
“Extremely Pleased”
Written on: 12/04/2013 by Rbrierty
We boarded our dog during Spring Break and decided to include a training schedule that lasted a total of 3 weeks. We were very happy to be able to see daily pictures of our dog playing on Facebook. We could tell he was having a great time with new friends. We were also very pleased with the training he received (his first ever). His obedience and discipline is very good and we can now take it from here to continue his training to keep him active and entertained. Having our dog groomed, and... (read more)
★★★★★
“Simply caring and very knowledgeable”
Written on: 03/03/2013 by sabre1967 (1 review written)
We took Keisha and Leah here after spending hundreds of pounds on so-called "trainers" and dog whisperers and yet we were still left with two German Shepherds who when together showed extreme dog aggression. After just 4 sessions with [name removed] we not only understood our dogs better but saw a huge improvement on how they dealt with dogs and even down to how they walk on the lead. I cannot say enough about the people here. They are caring and really get down to the basics of you learning... (read more)
★★★★★
“My dogs LOVE Royvon.”
Written on: 26/02/2013 by Allanpscott
We have been going to Royvon for six years now and each time we go they improve the service and amenities. This is a company that is passionate about the wellbeing of your animals while in their care and my dogs are always excited when we drive in through the gates and sad when they leave. Allan Scott with Max and Sam. (read more)
★★★★☆
“Great service carried out by well trained and caring team”
Written on: 14/02/2013 by Shepheh (1 review written)
Nobody likes to leave their dog in kennels. The feeling of guilt when you drive off to enjoy an activity without them is awful. At Royvons by way of social media you can have daily contact with your trainer and the team put pictures on of the days activities, dogs at play, training etc. making the separation not so bad. By having that daily contact it puts your mind at rest that your dog is in good hands and thoroughly enjoying his/herself. Royvons offer a training package which we took... (read more)
★★★★★
“Wouldn't leave my dog anywhere else”
Written on: 13/02/2013
Having heard horror stories about many dog kennels, it was a relief that a friend so highly reccomended Royvon Kennels when we got our new puppy Lupo last year. I had a long conversation with the manager of the facility (without knowing who he was at the time!)and was very impressed that he took so much time (and after 5pm!) to explain the ethos and how things worked at Royvon. The personable staff keep in touch with you about any issues or questions you may have about the care of your dog.... (read more)
★★★★★
“Brilliant Kennels”
Written on: 11/02/2013 by Suziwooo (1 review written)
Hi, This is Poppy's third visit to Royvon and she is a very nervous dog but seemed to come back very happy and not sulky or clingy like she has at other kennels. I am very pleased the staff are very friendly and I love the fact I can see Poppy on facebook when I am away. Highly recommend it. (read more)
★★★★★
“Cheeky Chocolate Labrador”
Written on: 04/02/2013 by Flighte
We booked our very lovable but boisterous labrador Josh into Royvon while I was recuperating from a knee operation. Josh had been very difficult to control out on walks and we had not been able to let him off as he always ran off after runners, bicycles and other dogs. Josh spent 3 weeks over November 2012 in intensive training with [name removed]. We received daily photographs and regular updates to keep us in touch with our beloved Josh's progress. This helped us to deal with not having... (read more)
★★★★★
“No worries!”
Written on: 24/01/2013 by CarrMars (1 review written)
I recently moved to Surrey and shortly after needed to find a Kennel for my 6 year old boxer. He had never been socialized and had a hard time around other dogs. He had only once been kenneled before and had lost a significant amount of weight while away from us,.... so, I was hesitant. Then after searching the area, I found Royvon. My first desire was that Winston would not feel abandoned and loose weight again. Secondly I wished for him to be socialized. And third I wanted him to want... (read more)
★★★★★
“Puppy classes with Andy”
Written on: 20/01/2013 by Dino003 (1 review written)
Just completed puppy classes with our instructor Andy. We had 2 puppies to train at the same time and worried that this would be difficult but with Andy's excellent training with had no problems with both dogs now able to conduct basic commands. As we had 2 pups the whole family (parents plus 2 kids) attended most the sessions are we are all now able to give the dogs the same words of command which I think is very important. Andy makes the sessions fun and we have all enjoyed ourselves... (read more)
★★★★★
“A fantastic service!”
Written on: 17/01/2013 by amandaaddo (1 review written)
I have made use of the kennels a few times over the last few months for my puppy Alfie, who quite simply has a blast every time he stays there! The staff are excellent, always friendly and approachable and as an owner you can tell if your dog likes the people he is around and the place he is in! Alfie nearly knocks me out of the way to greet the staff when he arrives at the kennels. A fantastic feature is the photos which are uploaded every day on the Facebook page...if you were nervous... (read more)
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Showing 11 - 20 of 130 Reviews
★★★★★
“Eduardo”
Written on: 16/01/2013 by DarrylSteyn (1 review written)
We've used Royvon a few times in the past when we've gone on holiday, the most recent time turned out to be a 5 week stay for Eduardo. The staff are always friendly and helpful, their passion for their jobs and love for the animals they care for is evident in the way Ed said goodbye to them. For any animal lover, being away from your pet is unbearable, something that helped us through was knowing that we could check in on Ed through the Facebook page which gave us peace of mind that we... (read more)
★★★★★
“Archi has improved!”
Written on: 06/01/2013 by VISHAL1452 (1 review written)
Having a nervous dog has been hard, since it has made me nervous when meeting other people and dogs, making it worse. The last thing you want is for something bad to happen. The catch 22 is where you need to socialise him, but you cannot for the fear of him biting and so you cross over roads, avoid people, and walk late at night or early in the morning. I knew that this was making it even worse, but I had no choice. I thought it was going to be a challenge, if not impossible in... (read more)
★★★★★
“Best Kennels ever!”
Written on: 02/01/2013
Our dog Jefferson has stayed at Royvon various times and this is is the only place we can trust to have him. He suffers from allergies and needs a special diet. Under the care of the Royvon team, he always comes back happy and settled! This Xmas it was especially hard to leave him, as he had been very ill this year, so had become a bit insecure. We need not have worried! Andy's photos and Facebook messages reassured us on a daily basis that Jeffy was well and having great fun making new... (read more)
★★★★★
“ONE HAPPY DOG AND ONE HAPPY OWNER”
Written on: 19/12/2012 by Telsue
Bow had developed a liking to fight other males for no apparent reason. Having signed him up for the Behavioral Modification Course I was far from convinced that there would be any real understanding of Bow but was at my wits end and suffering a total lack of confidence whilst walking him. Step forward Andy Stebbeds,head dog trainer at Royvon Surrey. He quickly identified the main problem and set about training him to listen to his commands. On picking Bow up it was obvious that Andy had... (read more)
★★★★★
“Max's holiday at The Royvon Hilton Dog Hotel!!!!”
Written on: 04/12/2012
Max, our big cuddly black lab absolutely loves his stays at his "Doggy Spa". He is loved, cuddled and played with all the time. His day is full of fun...socialising with all the other "inmates"at rec time, being fed his fav meal and treats too and best of all snuggling up with his best blanket at bed time. He has a ball and so looks forward to his time there. We are able to see him on facebook....so very reassuring especially when our family is all over the country. It really makes you smile... (read more)
★★★★★
“Thank you Royvon!!!!”
Written on: 27/11/2012 by SueJohn
Our little Jack Russell, Molly, recently stayed at Royvon in Merthyr Tydfil for a week. Molly is 13 years old and hasn't been in kennels for over 10 years. I was very concerned that she would be unsettled and not very happy about her stay there but thanks to the caring nature of the staff she obviously enjoyed her stay at the doggy hotel. It was so reassuring to see her on the webcam every evening and to also have daily photos of her walks in the field on facebook. I would like to give... (read more)
★★★★★
“Complete training package in Surrey”
Written on: 25/11/2012 by christophermanning
My 18month Chocolate labrador was becomming a real challenge to us,We were no longer enjoying her as when we took her out thought life was for her to do what she wanted to do.Gemma is a real sweety but thinks everyone should be her friend and letting her off the lead was not an option anymore.She would rush up to other dogs even if they were not very friendly and then jump up at their owners which made us very popular and embarrising for us.I work away alot and Gemma is left for my wife to... (read more)
★☆☆☆☆
“Training by starvation???”
Written on: 21/11/2012
I am prompted to write about my own experience 3 years ago. We left our 12 month old GSD for 3 weeks of training while we were on holiday. Our main aim was to have him stop pulling on his lead. We tried everything; choke collars, spiked collars etc. and even followed Cesar Melan's system of preventing pulling. He wasn't interested in rewards for good behavior such as treats, toys or praise. In fact, his only joy in life was deer chasing. When he spied a deer he became totally deaf and... (read more)
Kat19's Comment
Written on: 07/03/2013
I feel this is an unfair review on Royvon, I haven't used them, however this review is not based on fact except that the dog lost weight. As a guide dog trainer I know that not only do GSD's NOT cope well in kennels, they also don't cope well when separated from their owners unless used to it from pups. In dogs that are fussy with food this stress will show itself in a refusal to eat. I find it odd that someone so concerned with their dogs welfare was happy to choke their dog and use other aids that would cause them obvious harm?! A kinder easily available alternative to control pulling is a head collar.
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★★★★★
“Happy, Happy Dogs”
Written on: 15/11/2012 by Bindie (1 review written)
Bindie is a 3-year old Springer Spaniel, with plenty of skeletal issues. Everyday life, since a puppy, has meant mostly lead walking, medication and containment. Because of this, socialising with other dogs, sadly has been kept to a minimum. Dougal, aged 8-years, is a rescue poodle, who positively hates men. Bindie has stayed at Royvon before and loved it. Dougal went to Royvon for the weekend and ended up staying the whole 3-weeks with Bindie, until I returned. His elderly owner had been... (read more)
★★★☆☆
“Millie had fun”
Written on: 12/11/2012 by Jojoflopsum (1 review written)
Millie stayed at Royvon Surrey for 8 days in October and looking at the photos it seemed she had fun and the staff were great with her. We chose the 4 star service and were disappointed to find that she had not been given the treats we took for her and she had not slept in the bed we provided for her. We wanted her to feel at home. When she came home she seemed happy and looked well but she did have diarrhoea for a week ! Not great when it cost £300! However, I would try Royvon again as... (read more)
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Showing 21 - 30 of 130 Reviews
★★☆☆☆
“Amazing PR - poor communication, dissapointing result”
Written on: 02/11/2012 by barnsleydog (2 reviews written)
I put my dog in here for three week, 5* deluxe treatment (I think I paid the top price available simply to ease my guilt around leaving him that long). By the way none of the training has stuck, but he's a young dog and I don't want to judge the training element, i.e. it could be because he was only six monts old. OK: Several points of regret/frustration. When I first called up, my first request was that a choke chain was not used on my dog. I expalined this was a 'show stopper' for me and... (read more)
Royvoncustomerservice's Response to barnsleydog's Review
Written on: 05/11/2012
We have taken your complaint very seriously as it is a serious matter of gross misconduct. We have a policy that we don’t use choke chains as a training method, however due to your complaint we have interviewed the trainers at the Esher branch and have been informed that choke chains we not used. Please could you identify yourself so that we can take this matter further and try and resolve this issue.
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Barnsleydog's reply to Royvoncustomerservice's Comment
Written on: 06/11/2012
Thank you - think your response appear constructive; it was (name removed) who used a choke chain on my dog, if you give me your name & e-mail address/contact details I'll give you further information.
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Darren James's reply to Barnsleydog's Comment
Written on: 06/11/2012
This is Darren James the Managing Director at Royvon. Please contact me on my direct line 01685 358140 or email me on dj@royvon.co.uk. Thank you for your co-operation.
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Darren James's reply to Barnsleydog's Comment
Written on: 06/11/2012
I would very much appreciate that, my contact details are as follows:-
Darren James
Position Managing Director
Email dj@royvon.co.uk
Tel 01685 358140
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Barnsleydog's reply to Darren James's Comment
Written on: 06/11/2012
I have just sent you an e-mail giver a fuller account, I hope that's helpful.
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Missesembee's Response to barnsleydog's Review
Written on: 23/11/2012
Your story is very similar to mine.
It didn't even come to mind to ask about what possible training devices were being used. From their website I understood that only positive training techniques were being used so a choke chain was the last thing on my mind! Unfortunately when my dogs were brought out for the training demonstration, the one was wearing a slip and the other a choke chain.
I was really disappointed and most of all in myself for not asking!!! Later during our training inside the hall I asked if it was really necessary to use the choke chain or if at least I could use a check chain (or half choke). According to the trainer that wouldn't do the job for one of my dogs. We were instructed on proper use of them but needless to say we never managed during the days we tried. It went very much against our beliefs and gut feeling. BTW. one of the other resident dogs being used during our training (ours were to avoid him and keep their attention on us) was wearing a choke chain as well.
As for the communication, it wasn't till the 4th or 5th day that I spoke to their trainer for the very first time on the phone after trying to get thru many times myself . Although the assessment was 3 days and I expected to hear from him or anybody else on that day. I got 2 more calls after that. Too little for my liking since the written updates on the facebook page were not as frequent as expected either.
Most dogs don't look very happy during their first days there( or anywhere else away from the safety of their home and family pack). Being kenneled instead of sharing the home with their family is not on top of their wishlist, I would say. That's why I brought both my dogs although the training was mostly needed for the one.
What I wanted to achieve with my dogs was for them not to pull on the lead. And not to want and have to go and meet each and every other dog in sight in the real world (it's a different story on training premisses where the other dogs and their scents have become familiar already) Unfortunately I am still working on this on a daily basis with ups and downs but with a plain leather collar thou.
Personally I regret that I didn't use the money for One on One training instead. But that was my mistake and a costly one indeed. At least they had their 2x 45min fun in the off leash playgroup sessions. That's what I keep telling myself to soften the disappointment.
Different people have different standards and expectations. Think well about your expectations and make sure they can be met with the standards you are also comfortable with. Make sure you visit and check out the premises and meet all the people who will be handling/training your beloved dog(s) before you decide!(Not only from the internet) If you like what you see and hear go ahead if you have the slightest doubt; don't do it!
This goes for any place where you might want to leave your dog(s) for what ever the reason.
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Barnsleydog's reply to Missesembee's Comment
Written on: 30/11/2012
Thanks for that, I'm disappointed that its not just one trainer doing this (mine was female you see). The MD from Royvon did say he'd investigate this and get back to me - its been a few weeks now so I'll chase him up on that..
I agree about the one on one training, I had some at the weekend and I think its much more effective. It makes sense really, after all who do I want my dog to behave for, the trainer or me? When my dog got back it quickly seemed like I was back to square one, e.g. lead pulling, diving for other dogs, lack of recall, etc. but he was only six months old so maybe that's relevant. Good luck with your dogs, x
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Missesembee's reply to Barnsleydog's Comment
Written on: 30/11/2012
I totally understand your disappointment and frustration since you DID make a deal about the choke chain not being used before bringing your dog. I find it very hard to believe that the MD is not aware of it being used as a training device since it's all happening on his premisses under his nose.
I didn't make use of the 6month follow ups/support when needed since I had no intentions on using the choke and slip lead on my dogs ever again.
Happy for hear that you went on with training your dog. I hope all will work out for the best! It will be worth the hard work and patience in the end. Let me know how it went on satelo68@yahoo.com
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★★★★☆
“Happy dogs”
Written on: 17/10/2012 by fionacouchman
I put my two young labradors in for a week of training while I was away. When I collected them they were much better at walking on the lead which was my main concern. They did try to revert to their old ways when I got them home, but Colette the trainer had warned me about this, and I followed her instructions which improved the behaviour. They looked very healthy and happy when I picked them up! (read more)
★★★★★
“MCVITIES START AS YOU MEAN TO GO ON”
Written on: 16/10/2012 by WALK (1 review written)
MCVITIES WAS THERE AT SURREY FROM 24/09/12 TO 16/10/12. PAULA HER TRAINER WAS GREAT VERY CARING AND GREAT WITH HER. WE LOVED THE FACT THAT THOUGH SHE WAS FAR AWAY WE COULD STILL SEE HER DAY TO DAY ON FACEBOOK AND MCVITIES CERTAINLY NEEDED THE TRAINING ESPECIALLY THE LEAD WORK AND THE SOCIALISING WITH OTHER DOGS, BECAUSE HER WALKS WERE MORE AT THE BEGINNING A TUG OF WAR WITH HER WINNING THE BATTLE, AS I SAID JUST GOT HOME NOW UP TO US KEEP UP PAULA`S HARD WORK. (read more)
★★★★☆
“Excellent training at Royvon”
Written on: 09/10/2012 by bmuxworthy (1 review written)
We have been taking our choc lab to Royvon now for several training sessions and this has really helped in all areas - recall, heel work etc. Of course the training is mostly for us owners but Watson really enjoys the exercise and seeing the other dogs. He has come on a long way since we started. Andy and team do a great job and I am happy to recommend for other owners. Up to this point we have no experience of their kennel service but would also be happy to use this should the need arise. (read more)
★☆☆☆☆
“We will not be back!”
Written on: 09/10/2012 by Kippen
My lab has stayed in Royvon, Surrey a couple of times and really enjoyed it. Booked her in again for a few days whilst we had a quick break. I took great care to explain that she was recovering from a leg injury, so whilst she could go on walks and play with one quiet dog she wasn't allowed any group activities. This was duly recorded during the initial phone call, and then reconfirmed when we dropped her off. A couple of days into our holiday I checked Royvon photos to see Poppy, running... (read more)
Royvoncustomerservice's Response to Kippen's Review
Written on: 12/10/2012
We are sincerely sorry for the service you received at the time of Poppy’s stay. We are aware that there was a problem with our phone systems which we can confirm is currently in the process of being resolved. We accept that there was a serious error on our part regarding Poppy’s activity arrangements due to a lack of communication between staff; this is an issue that has now been resolved, ensuring that it will not happen again. We are deeply sorry again for any stress caused to yourself and Poppy.
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★★★★★
“Recall that Worked”
Written on: 09/10/2012
Arrived today we had Andy Stebbeds, it was fab!1111 He had never worked with my dog, recall was good, but my dog Heathcliff would go past me. What was I missing. The Toy - engaging in play and keeping my words to a minimum. The Toy it was wonderful. I used to hold the toy tight in my hand. My dog bit my fingers' - not any more. Loved it, would recommed talking this man again. We will. What did I not like - the weather otherwise we could have been outside. Thanks. great stuff. (read more)
★★★★★
“Benj's stay at Royvon 21-30.9./12”
Written on: 09/10/2012
I would like to thank Andy and the team at Royvon for looking after Benji recently. He always enjoys his stay with you and I can't thank you all enough. He has been a lot calmer on the lead since he has been back and I am not standing any nonsense. Unfortunately 2 days later our old german shepherd suffered a stroke and we had to say goodbye to her Benji has been rather subdued as he misses her company. But he will be fine. Regarding his stay at Royvon it's nice to know that you... (read more)
★★★★☆
“Wow! What a difference!”
Written on: 05/10/2012
Roxie my Great Dane had developed a few issues with walking near traffic and getting in the car - which of course was awkward for getting to the vets, dog training and family days out! When i heard of Royvon i was a little sceptical to say the least, but once i had visited and spoken to the delightful staff, my mind was put at rest. I booked Roxie into the complete training package 4* with Paula. It was great to get the updates on Facebook and i did ring a couple of times to speak with... (read more)
★★★★★
“100% Satisfaction for Ozzie "Woof"”
Written on: 28/09/2012 by OzziesMum (1 review written)
Hello there When we got Ozzie our amazing Labradoodle almost 2 years ago I knew at some point we would need to consider putting him in to Kennels. Our first experience was memorable but for all the wrong reasons, Ozzie was very sick on his return home and needed emergency vet attention! So, you can imagine when we had to book Ozzie in Kennels again it was with a degree of trepadation. Royvon was not available the first time round but thankfully we managed to get him booked in on this... (read more)
★☆☆☆☆
“lack of information.”
Written on: 25/09/2012 by Miski18 (1 review written)
i booked a 3 weeks residential course for my dog archie way back in august/September. 5 days before the course i received no emails no information and no acknowledgement that archie is booked. I have spent days trying to contact this school even sending 3 emails with no success and after many many many frustrating hours i managed to get someone on the line who apologised for their computer not working. Even after that i got no further contact with the school. i am starting to fret whether i... (read more)
Darren James's Response to Miski18's Review
Written on: 09/10/2012
Dear (Name removed),
I have completed our investigation based on the issues raised by yourself regarding receiving a conformation email from us. I can conclude that 4 email confirmation were sent to (email removed) on various dates before Archie’s due arrival.
I can understand it being very stressful not knowing what was happening, our investigation show that the fault was down to your email provider and not yourself or the company.
I am very sorry for the inconvenience caused, however I am pleased to inform you that we have acted upon your complaint. In future any clients using AOL provider will be notified that there may be a possible problem with them receiving emails from our system.
Please find and included in this letter is a cheque for £100.
Regards
Darren James
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Showing 31 - 40 of 130 Reviews
★★★★★
“RUBY”
Written on: 25/09/2012 by lucyruby (1 review written)
Our black labrador Ruby was aged 9 months when she went to Royvon in Surrey for the complete residential training package. I cannot believe the change in her for the better, she is now a joy to walk, for the first time ever I take her for a walk NOT her taking me, she no longer pulls on the lead or jumps up at people we meet.We were shown by Tony her trainer how to carry on the good work he has achieved with Ruby.I spend 10 mins a day following up Tonys training tips and she loves it. She... (read more)
★★★★★
“From frustration to hope.”
Written on: 21/09/2012 by prallen (1 review written)
My 10 month old staffy Bentley was showing signs of being aggressive to other dogs and I was worried and tense when other dogs were around. I only ever let him off the lead to play with my Jack Russell and it wasnt working off his endless energy. He hasn't come back, after 3 weeks,the perfectly trained dog and I still only let him loose if I think it appropriate but his stay has achieved all my goals. 1. He has been properly socialized now after mixing with all sorts of dogs daily. 2.... (read more)
★★★★★
“Pugs holiday camp!!”
Written on: 13/09/2012 by eire13uk
It was the first time we had been away on holiday and had to put our two pugs into a kennel so we were slightly sceptical about how it would be. I have to say it could not have been a better experience, Royvon Esher were brilliant and the staff were very comforting in terms of putting your mind at rest. Whilst away, photos were posted on facebook during their play times so we could see our two having a good time. Thank you all at Royvon, much appreciated would recommend to... (read more)
★★★★★
“Hugo training with Tony”
Written on: 13/09/2012 by debztarrant
Hugo is my 2.5 year old german shepherd that i asked Royvon for assistance with based on a stay of 3 weeks. He had no general obedience, some problems with other dogs and had not been socialized with people when i got him. Straight away the guys at Royvon took everything on board and had Hugo playing with other dogs. This was great to see and Andy kept me up to date with great photo's, some of which i have framed. Tony was Hugo's trainer and worked so hard with him, spoke to me via telephone... (read more)
★★★★★
“Maia's Life Skills”
Written on: 12/09/2012 by Molossus1967 (1 review written)
Maia has had some training sessions with Paula & Andy plus had a two week holiday in June. She has had some socialisation issues with other dogs, including our terrier, Loki, and has recently started to get scared of kids. We sent her for another week to try and get some of these issues sorted. We couldn't believe it when we saw Maia playing with the other dogs in some photos on the Royvon Facebook page!! She seemed to have made friends with an English bull terrier and seemed to be having a... (read more)
★★★★★
“Busters summer holiday”
Written on: 04/09/2012 by bu5t3r (1 review written)
Whenever we go on holiday one thing we do not have to worry or concern ourselves about is care and boarding for our little dog.We heard about Royvon through our local Vet.Booking in is very easy,and staff have always been friendly and efficient.Our dog Buster always seems to have a good report, and it is nice to talk to the activities manager, Andy who is always happy to discuss Buster's fun times.Whilst on our holiday my wife enjoyed looking at the photos posted on 'facebook',and the... (read more)
★★★★★
“I never thought I would be able to walk my dog Simba...”
Written on: 03/09/2012 by Lala1984
I never thought I would be able to walk my dog Simba on the lead without him pulling and always getting in front, but thanks to Tony's training session with Simba with the 3 week complete training package Simba is now a more obedient dog. He walks to heel on the lead and is much calmer. It was great that the owner also gets a one to one training session when they pick their dog up, not only did I get to watch a demonstration of what Simba had learned but I also got in depth feedback,... (read more)
★★★★★
“Excellent service from Royvon, Surrey”
Written on: 02/09/2012
One of our dogs was aggressive with other dogs. After training sessions with Paula she was greatly improved. The biggest test came when our daughter visited with her Staffie. We had them both not only in the same house but in the same room with only minimal occasional growls. What a success, having seen what she was like before training! Puppy training our 2 other dogs with Andy has so far been brilliant. As long as we as owners do our "homework" the pups improve week by week. Lastly, due... (read more)
★★★★★
“Very Pleased with Royvon Boarding Services”
Written on: 02/09/2012
Recently used Royvon for a 10 day stay of our young, energetic and sometimes needy English Pointer. Royvon's enthusiastic staff worked extremely well with our dog, working her twice a day, giving her the attention she needed and returning a very happy contented dog indeed. We look forward to using their services again and again. (read more)
★★★★☆
“I was very impressed with the staff, and the kindness...”
Written on: 29/08/2012
I was very impressed with the staff, and the kindness they showed me, as I was definitely more nervous than Alfie, who didn't even look back when I left. He came home with a very peculiar bark, he obviously had been barking to join in with everyone else!!! I was very impressed when Colette rang me on the Saturday to say Alfie was doing fine. The only fault I would find is that I was not shown the kennel where he would be staying. Dianne Davies. (read more)
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Top 5 Dog Training
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1. Royvon Boarding & Dog Training Kennels, Surrey, England
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Darren James's Response to sunnysurrey's Review
Written on: 16/05/2013
Your trainers name is Alex. Thanks for the review.
Sunnysurrey's reply to Darren James's Comment
Written on: 16/05/2013
Hello
I did mention [name removed] by name when I wrote the review, but when it appeared his name had been deleted, which was a real shame. [Name removed] was fantastic, that's all I can say - Wilf is now so calm and obedient. [Name removed] explaining time on Sunday was so helpful and to the point. What a superb trainer.
Many thanks again