Royvon Boarding & Dog Training Kennels, Surrey, England Reviews

★★★★★
4.6 / 5
282
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Royvon Boarding & Dog Training Kennels, Surrey, England

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Latest Reviews

★★★★★

“Home from home”

Written on: 25/05/2015 by Lagreenwood60 (1 review written)

thank you for looking after my little man Sid, he had a wonderful stay at royvon, he made lots of new doggie friends and human ones too, would definitely recommend… Read Full Review

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★★★★★

“3 week training package”

Written on: 17/05/2015 by bnOrr242 (1 review written)

I was struggling training my dog around distractions, (she's a hunting breed and easily looses her focus) despite hours of training every day with my doggie. I found it hard to create safe enviroments to practice obedience around distractions (not many people are willing to 'accidentally' bump into you with their dog and let you practice recalls over and over every day!). My doggie already knew our trainer from our puppy classes, so I was really happy for her to take her on for the residential… Read Full Review

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★★★★★

“My Staffie's Stay at Royvon”

Written on: 16/05/2015 by Dougal4 (1 review written)

I was very pleased. My Staffie Cross stayed at Royvon for three weeks with the full package. The staff are amazing. Very helpful and friendly and my Staffie adored all the staff. He is a much a better dog, more obedient and much calmer. At the moment he is a "work in progress". I still go for training sessions because now it is me who has to be trained! Once I am "trained" I will be able to write a fuller review. Would highly recommend it though… Read Full Review

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★☆☆☆☆

“Do alot of research before you book”

Written on: 10/05/2015

I booked my dog in with the understanding that the package came with 2 day post training session. Whilst I appreciate that I was given 2 hours in the morning and 2 hours in the afternoon on the day I collected Daisy, the first part of the session was just myself and the trainer talking me through techniques and the afternoon was spent with me walking Daisy on the lead and doing the 'sit' exercise control and then 5 minutes where Daisy was passed to 2 'known' members of staff and then tried… Read Full Review

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★★★★★

“Very pleased ”

Written on: 28/04/2015 by Simmoa (1 review written)

I'm am very pleased with my little chaps stay and would definitely Let him stay there again the staff wrer all friendily and he had a great time Was a bit unsure about leaving him as it was his first time away but i haf no worries As he had a great time . so thank you to all at Royvon Surrey… Read Full Review

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★★★★★

“Very happy dog”

Written on: 04/04/2015 by utrigg (1 review written)

Our Dog hurt her paw the day before we were to board her. Worried, we rang Royans and they assured us that they would look after her...and they did! Every member of staff we met seemed to have a genuine love of dogs. Cheeka was very happy there and well looked after. Would definitely recommend Royans to others… Read Full Review

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★★★★★

“Very happy dog”

Written on: 04/04/2015 by utrigg (1 review written)

Our poor dog had hurt her paw and we were unsure whether to kennel her. Royvans assured us that they would take good care of her... And they did. They were very friendly and genuinely seemed to love all the dogs. Our dog came out happy and rested. Would recommend to all. Thank you Royvans , we will be back again soon… Read Full Review

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★★★★★

“Best decision ever!!!”

Written on: 30/03/2015 by Gmb_angel (1 review written)

I was thinking about training my dog for a while. I came across Royvon dog training on social website. After reading the reviews I decided to give it a try. Best decision ever! From the first stage (phone enquiry) to the last, staff is very nice, friendly and professional. Angel (choc lab) was very happy during her stay there and she learned a lot. Big big difference after the 3 weeks training. I would recommend Royvon definitely! Thank you to all team members!!!… Read Full Review

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★★★★★

“Excellent practical training”

Written on: 29/03/2015 by wylescl (1 review written)

It was very useful to get some additional training for my nine month old puppy. He was much better on the lead. A lot less pulling and much more aware of what he was supposed to be doing. I had always struggled with my 'down' command but this improved dramatically after his training. His recall had also improved. My dog learnt what it was like to have someone in control most of the time. I also feel the socialisation with other dogs is a very good experience. Overall his responsiveness and… Read Full Review

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★★★★★

“Buddy, Dolly and David's Makeover”

Written on: 15/03/2015 by DMLEJones (1 review written)

We were absolutely amazed at the change in our dogs' behaviour. We had experienced aggression from our dogs to other dogs and the thought of even taking them for a walk was a nightmare. We have been trained in the techniques to use and now it is down to us to apply them consistently. We were very hesitant about sending our dogs away for 3 weeks but it is the best thing we have done. The dogs mixed with other dogs and we were able to watch their progress on a daily basis with the photos on… Read Full Review

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★★★★★

“Agility Classes”

Written on: 01/03/2015 by ToriByrd (1 review written)

I enrolled my puppy for the puppy shaping and later for the foundation course and was delighted when Royvon introduced agility classes. These have been a huge success both for my dog and myself. The class has been taken by a very professional trainer with each week's tasks clearly having been planned in advance. I found the theory at the beginning a bit difficult but later understood how necessary this was in guiding my dog as he goes round the course. I am enjoying the activity enormously now… Read Full Review

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★★★★☆

“Very pleased with the results !!!”

Written on: 28/02/2015 by Caroline.Crook (1 review written)

Just want to say a big thank you to by the person I dealt with and all the Royvon team. Xena our 15 mth Lab x Mastiff spent a total of 4 weeks at the Surrey Kennels doing the behaviour modification course, she has fear issues which causes her to become aggressive when she feels threatened by dogs. The training has made her a lot easier to handle when she's on the lead and we can keep her calm when she's approached by strange dogs. He has truly worked wonders with her and given myself and my… Read Full Review

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★★★★★

“One happy Dog”

Written on: 26/02/2015 by lucylu14 (1 review written)

Oliver initially stayed on the 3 week training package due to a behaviour issue.The training went very well and also gave us the confidence to deal with day to day behavioural situations that we may have encountered and many months later we are all in control on any situation. Following on from the training we now use Royvon to board Oliver when the situation arises, this can be anything from a one night stay up to a 3 week holiday and have done so on several occasions, he is always happy and… Read Full Review

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★★★★★

“Royvon helped my dog with socialization”

Written on: 24/02/2015

Our dog has had several stays at Royvon, starting in November 2013 when we moved to the UK. We had problems with him barking and pulling when we encountered other dogs during ours walk. Since he's had several stays at Royvon, he's much calmer and nicer with other dogs. Boarding at Royvon really helped his socialization. We used the pet taxi and he was always happy to go with the driver to see his "friends." It was comforting to us to know he was happy and getting to play. We enjoyed seeing his… Read Full Review

Darren James's Comment

Written on: 25/02/2015

Thank you for taking the time to write a review. We would all like to wish you the very best going back to US and pleased we were able to help you while you were resident in the UK.

Give Maliki a big kiss!

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★★★★★

“Overnight stay”

Written on: 22/02/2015 by Derekallum (1 review written)

We turned up at Royvons the 2nd time for Loulou and Jake and wondered if the dogs would recognise where they were and how they would react..... It was all positive Lou was wagging her tail and Jake was getting very excited! We love been able to see them in photos on FB enjoying their exercise and socialising with other dogs.We have booked them in for the summer and Christmas and we have every confidence that they will be well looked after.Many thanks to all the staff… Read Full Review

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★★★☆☆

“My Akita trained for dog aggression”

Written on: 17/02/2015 by FluffyAkita (1 review written)

I must say this school looked after my dog very well during the four weeks he was being trained for dog aggression, and his coat was immaculate; I had never seen it so well kept. They give you 6 months backup, and I very soon started to encounter dog issues so I emailed the dog trainer and it would take her days to get back to me. That was a crucial time to have backup support and quick answers to the problems, and as this carried on for some time I became very frustrated and annoyed waiting… Read Full Review

Darren James's Response to FluffyAkita's Review

Written on: 23/02/2015

Comment from Darren James (CEO)

We are happy to hear the feedback regarding the successful training of your dog and his condition when he left us. With regards to the aftercare, we can only offer assistance if the owner is present as we need to teach correct handling of the dog. We stress from the beginning that this is a key aspect of the course and are keen for people to come back to us for the lessons. Unfortunately we cannot provide transportation free of charge especially when it is a long distance.

During the course and also in the follow up sessions that form the aftercare, we take the dogs off site so they can be trained in different environments. There are several parks and town centres nearby that provide a varied selection of experiences for the dog and handler. These skills can then be transferred to other situations when the Royvon trainer is not present.

We are pleased to hear that you have found a solution but would have liked to provide the aftercare sessions to enable you to get the most out of the course.

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★★★★★

“Superb training and lots of fun for your dog”

Written on: 02/02/2015 by PiratesDad (1 review written)

My dog is a two and a half year old Doberman Pinscher. He has been regularly to Royvon since he was a puppy. Initially this was a fantastic way for him to socialise with lots of different sizes, breeds, temperaments of dogs and he is very well balanced in his interactions with all dogs that he meets. Subsequently the first rate team at Royvon have trained more specific disciplines and these have all gone extremely well. At the moment we are focussing on etiquette when off the lead at my… Read Full Review

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★★★★★

“Excellent Training and Boarding Centre for Dogs”

Written on: 17/01/2015 by p.ransongillette (1 review written)

Royvon has been an excellent resource for us. Their training procedures are first-rate and their boarding care has really come in handy for us when we go on holidays. We have happily recommended them to friends with dogs of their own and will continue to do so in future. Keep up the good work!… Read Full Review

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★☆☆☆☆

“I sent my puppy Reggie (8 months old) to Royvon in oct...”

Written on: 16/01/2015 by chicksterette (1 review written)

I sent my puppy Reggie (8 months old) to Royvon in oct 2014 for a three week stay and training. I saw lots of pictures of him on facebook but they did not stay in touch with me. I was told that they would let me know regularly how he was doing but they only responded when I contacted them. I went to pick Reggie up and attend the 2hour training. Reggie was very subdued but I thought it was because he had got used to the place and liked being with the other dogs. He looked very thin(he was… Read Full Review

Darren James's Response to chicksterette's Review

Written on: 03/02/2015

Dear Review Centre - We have a youtube video that displays how happy and healthy Reggie was through out his stay. Before I write a comment I would like to know if you are prepared for the Youtube link to be included.

The video will help show a balanced account of the reality.

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Chicksterette's reply to Darren James's Comment

Written on: 03/02/2015

I noticed that you have deleted all the pictures during the time my dog was at Royvon from your facebook page too.

The facts are that it does not matter whether you show a video or not.( I see that has been deleted from my facebook too)My dog was perfectly ok when I left him with you and he was very ill when I picked him up. My vet will confirm that. Not once during that time did you tell me you had concerns with his health because you did not even notice he was ill!!

Its taken you nearly 3 weeks just to write the above comment. Its not a sign that you are in any way interested in what happened to my dog

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Chicksterette's reply to Chicksterette's Comment

Written on: 27/03/2015

Well Here we are 5 months later and still no contact from Royvon. Have you forgotten me, forgotten how ill my dog was, forgotten it cost me hundreds of pounds, forgotten about customer service and keeping the customer happy!!! YES YOU HAVE.

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Hazzy90's reply to Chicksterette's Comment

Written on: 30/03/2015

hello, please get into contact with me. I am taking court action against Royvon and would be interested to talk to you.

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Jlp1991's reply to Hazzy90's Comment

Written on: 09/04/2015

Hi there my dog has also recently come back from royvon very ill with a very bad case of bronchitis/pneumonia the vet has told me this could potentially be life threatening. I emailed royvon to inform them earlier but still have had no reply! I also paid for training with my dogs stay but it dosent seem they have trained him at all I was told I would have hand over session to show me what he had learnt when I booked for the day I pick him up which also never happend! The only update I got of him the whole time he was there was the photos they upload to Facebook and the night before I picked him up they sent me email telling me he had a snotty nose

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Chicksterette's reply to Jlp1991's Comment

Written on: 10/04/2015

Im not surprised. He still has not contacted me nor offered me any kind of compensation! Its a classic case of he has had your money and thats all he is interested in. He does not care about your dog being ill as he did not care about mine! Your banging your head against a brick wall. Compile your own review. That way their star rating will go down and will eventually end up where it should be - at the bottom of the star rating!!!

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★★★★★

“Really helped us out”

Written on: 16/01/2015 by ninalondon (1 review written)

We enrolled our three year old terrier mix on the boarding/training and later on the behaviour modification course. each time he had a brilliant time, socialised a lot and came home calmer. Royvon persevered with a dog that many other trainers had given up on - where other trainers simply suggested constant muzzling or head halters, Royvon helped our dog get to a position of loose lead walking. Now he ignores other dogs on the street, even if they act aggressively towards him. We'll keep… Read Full Review

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