Royvon Boarding & Dog Training Kennels, Surrey, England Reviews

★★★★★
4.7 / 5
95% of users recommend this
  • Value For Money

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Royvon Boarding & Dog Training Kennels, Surrey, England

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Latest Reviews

★★★★★

“Excellent Training and Boarding Centre for Dogs”

Written on: 17/01/2015 by p.ransongillette (1 review written)

Royvon has been an excellent resource for us. Their training procedures are first-rate and their boarding care has really come in handy for us when we go on holidays. We have happily recommended them to friends with dogs of their own and will continue to do so in future. Keep up the good work!… Read Full Review

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★☆☆☆☆

“I sent my puppy Reggie (8 months old) to Royvon in oct...”

Written on: 16/01/2015 by chicksterette (1 review written)

I sent my puppy Reggie (8 months old) to Royvon in oct 2014 for a three week stay and training. I saw lots of pictures of him on facebook but they did not stay in touch with me. I was told that they would let me know regularly how he was doing but they only responded when I contacted them. I went to pick Reggie up and attend the 2hour training. Reggie was very subdued but I thought it was because he had got used to the place and liked being with the other dogs. He looked very thin(he was… Read Full Review

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★★★★★

“Really helped us out”

Written on: 16/01/2015 by ninalondon (1 review written)

We enrolled our three year old terrier mix on the boarding/training and later on the behaviour modification course. each time he had a brilliant time, socialised a lot and came home calmer. Royvon persevered with a dog that many other trainers had given up on - where other trainers simply suggested constant muzzling or head halters, Royvon helped our dog get to a position of loose lead walking. Now he ignores other dogs on the street, even if they act aggressively towards him. We'll keep… Read Full Review

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★★★★★

“Rosie needed some guidance”

Written on: 12/01/2015 by RosietheCollie (1 review written)

Rosie is a 5 year Collie x rescue dog who didn't interact well with new dogs. we've had her for 4 years and despite weekly attendance at a local dog club for most of those 4 years we couldn't get over the meet and greet aggression towards unfamiliar dogs. (I should mention that she had the same problem with humans initially but we got over that eventually). We decided that it was time to send her away to 'boot camp' and aftr much research settled upon Royvon where she spent 3 weeks last… Read Full Review

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★★★★☆

“Good Behaviour training”

Written on: 10/01/2015

My border Collie puppy had some issues with aggressive behaviour towards other dogs. I booked him into Royvon's beahavious modification course (3 weeks) and this really helped. We missed him very much and received regular update emails from the main trainer. We were also able to see photos of him on the facebook account. His behaviour improved tremendously and I had several training sessions with the trainer, which allowed me to continue with the training afterwards. We were happy with the… Read Full Review

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★★★★★

“My beagle is transformed”

Written on: 10/01/2015

Wow Ula has transformed our cheeky beagle into a beautifully well behaved member of the family in the 3 week residential course. Very impressed with the results and hope to keep up her new skills. Thank you Ula. Piper has been a honey cxx… Read Full Review

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★★★★★

“Suki's Training Experience”

Written on: 10/01/2015 by T.Thacker (1 review written)

Suki had a really exiting time during her Behaviour Modification Course. She learnt lots of new ways of doing things. Including interacting with other dogs and people as well. She is a lot more relaxed with people now than she used to be. When I take her to parks and recreation grounds she plays with other dogs instead of barking at them. She also walks to heel much better now instead of pulling all the time. She seemed quite happy at the Kennels and we enjoyed looking at the pictures every… Read Full Review

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★★☆☆☆

“Great boarding but not great training methods”

Written on: 09/01/2015 by Jumpman (2 reviews written)

This is a great place for boarding for your dog, they provide food and a daily play session with all the other dogs of similar size, have seen the photos and our dog loves it, can't fault them for that. However when it comes to their 'behaviour modification' course, which will cost you in excess of £1000 for 3 weeks, this place is a big big let down. Firstly they state on their own website that they only use positive and reward based training, which is actually a lie, they use slip leads to… Read Full Review

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★★★★★

“Dog training the enthusiastic way”

Written on: 08/01/2015 by edithclairesmith (1 review written)

My dogs, who are two years old in March, have been going to Royvon since they were 6 months. Royvon have helped me train them and taken care of them when I'm away. I have found the staff helpful and considerate. As I have had weekly lessons for the last 6 months I'm very familiar with the set up at the kennels. During my lessons I have seen other dogs during their play period. They seem happy and well supervised. I have ablso seen owners collect their dogs after a period of training. The… Read Full Review

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★★★★★

“Great experience!”

Written on: 07/01/2015 by AwesomeAudrey (1 review written)

I picked Bruce up just over a week ago after completing the behaviour modification course, and was greatly impressed with how much he'd learned. I was also impressed by his trainer who was clearly very skilled and knowledgeable. I had kennelled Bruce elsewhere before and found the experience traumatic for both of us, so glad to have found this place. I really enjoyed seeing photos of him daily and the regular training videos. He walks so much better on lead now, and his behaviour improved… Read Full Review

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★★★★☆

“Happy dog, owners still need training!”

Written on: 07/01/2015 by joanna1610 (1 review written)

Our dog stayed at Royvon last summer (2014) for 3.5 weeks while we were away on holiday and received training every day that she was there. The highlights: - we received a constant flow of website pictures of her during her stay and updates from her trainer which we all loved seeing from abroad - our dog always looked happy and did not pick up any bad habits e.g. barking which I was worried about - all the staff at Royvon Surrey were terribly friendly and helpful - when we collected our dog… Read Full Review

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★★★★★

“Behaviour Modification Course”

Written on: 07/01/2015 by nij_44 (1 review written)

I used Royvon’s services in November for a three week behaviour modification training course for our Collie rescue Mogambo and have since being going back for aftercare sessions. It was a difficult decision leaving our Mogambo away for that period but the daily photos on Facebook helped placate any concerns of his welfare and we was able to follow his progress on her Facebook page too. Within two days he was mixing with other dogs which before was unthinkable! She has done an excellent job… Read Full Review

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★★★★☆

“Poodle Training ”

Written on: 07/01/2015 by cvale (1 review written)

Royvon Esher did a great job doing some basic training with our poodle back in March 2014. Specifically commands such as 'sit', 'heel', etc. Also offered some good advice to us for ongoing training which was much appreciated… Read Full Review

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★☆☆☆☆

“OK for boarding, TERRIBLE for training.”

Written on: 04/01/2015 by 37Willis (1 review written)

Royvon surrey is good for boarding your dog if you are going on holiday, but their training is of poor quality and not as advertised. We let Daisy, our King Charles Spaniel, stay at Royvon for 3 weeks in November/December. We picked Royvon as we had special requirements for our dog. My mother suffers from a severe spinal cord injury, which had made training difficult. We were assured that they could accommodate this and adapt the training to make it suitable for my mother. A key promise was… Read Full Review

Darren James's Comment

Written on: 10/01/2015

As mentioned above, here is the reply to the complaint - Royvon Dog Training Schools

Dear Mr. xxxxx

In the arrival meeting with our training supervisor, he did advise that we are not specialised in training dogs for disabled owners but that we can help with general obedience. He also mentioned that a high energy dog might not be the best option or even might not be suitable for people with disabilities.

Additionally it was stressed that we can teach the dog new behaviours during residential training but they would need to continue the training at home. He did explain that a new relationship needs to be established after the course (which is essential to creating a strong bond and reliable obedience) and only after following the specific instructions from the trainer will the owners be able to achieve the training goals.

Moreover, he advised that Mrs. xxxxxxxx may need additional help when it comes to progressing the training after taking Daisy home and that proper handling of the dog is as important as the initial training. We said that we could try to incorporate the additional requirements into the training (such us working with the dog children around as distractions or walking to heel with the wheelchair) but we are unable to guarantee it. He advised that we would teach Daisy to walk to heel on a training lead on the right and then Mrs. xxxxxxx would be able to clip Daisy to the waist lead as well if she preferred. After our phone conversation with yourselves, she decided to try to work with the wheelchair that we have on site.

During the demonstration, when working off the lead, Daisy did break the stay due to something startling her but then came back to the trainer, was left in the sit-stay position and then recalled back again (with the other person and a dog as a distraction) to which she came back quickly and sat beside the trainer’s leg.

During the handover lesson the trainer explained what to do in case Daisy decides not to follow a sit command. Daisy has been taught a verbal command as well as a visible signal to sit, heel etc. The trainer explained that if Daisy ignores the verbal command to sit, the handler should execute obedience not with pushing the dog down but with pulling the lead up so there is no need to bend down.

During residential training the trainer creates a bond with the dog which is based on clear, black-and-white rules. Afterwards, it is the owner that needs to build such a bond with the dog, following all the instructions given by the trainer. During the dog’s stay they learn obedience and are given a strong base by the professional and that makes the learning process faster and much more efficient. Each dog is taken off site and trained in the presence of various distractions to make the obedience commands even more reliable.

Moreover, it is true to say that dog training as important as the training of the handler (owner). That is why in our offer we provide follow up lessons for the next 6 months after the departure and explain that they are a crucial part of the course. We want to be sure that our customers are able to handle their dogs after going home and make an efficient use of the provided residential training.
What we guarantee in our contract is the display of all the commands you have mentioned on the completion of the course. Dogs adjust their behaviour to the handler and as a result, good handling can improve a dog’s behaviour very quickly as well as the wrong way decreasing the level of obedience. This is why we always emphasise that the course and training does not finish after the residential training.

As I explained in my phone call to Mrs. xxxxxx, we have replaced the Home Training Plan with the discussion that takes place between the owner and trainer on the departure day. It has been demonstrated that this is much more effective than a generic training plan.
We would like to continue to training process with you and would strongly recommend that you attend the follow up lessons.

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★★★★★

“Big Tallos”

Written on: 27/11/2014

Picked up Tallos today, after an 11 day stay. First time I have left him this long, only other time was his trial here at Royvon for 2 nights. He is a large neopolition mastiff who can be a bit off how would I say it 'a law onto himself' still a pup but tries it on at times. Don't get me wrong he is curled up now on his sofa happy as Larry, but I know that he has been enjoying himself and looks like he has had loads of fun with his new found fur buddies, which I will add is fantastic that on… Read Full Review

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★★★★★

“Lily's second stay”

Written on: 09/10/2014 by Miahy234 (1 review written)

Lily stayed for a week, living in with her trainer whom she obviously adored. She had made good progress with recall and walking on the lead and her trainer spent lots of time with us when we arrived, showing us how to keep up with the training. Lily looked really fit and healthy and whilst I would never put her in the standard kennels I would definitely recommend Royvon's live in boarding. Shame I can't name the trainer because she's so good and clearly loves her job and her canine charges… Read Full Review

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★★★★★

“It's the best place ever ”

Written on: 07/10/2014 by Hash967 (1 review written)

Royvon Surrey is fantastic, the staff are so helpful and understanding of each dog. My two dogs had a lovely time at Royvon and we're really healthy and happy when we returned from holiday… Read Full Review

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★★★★★

“Home from Home for my Dogs. ”

Written on: 07/10/2014 by 307O'Brien (1 review written)

My dogs Precious and Snowflake are so important to us that we very worried when putting them into accommodation when we went away but we couldn't have been more pleased with the way they were taken care of at Royvon I didn't expect to be looking at my daughters Facebook account every night to see what they been up to and this gave me such piece of mind. What a great idea and great service I know my dogs were happy to see me when I came back but it was good to see how happy and how they had… Read Full Review

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★☆☆☆☆

“Dog Training and Welfare Forget It”

Written on: 09/09/2014 by scottielover (1 review written)

We dropped our dog off on 1/9/14 and watched the daily photos on the web page. Day one ,about 12 photos of our happy scottie, each day fewer photos appeared until the 6th then only 4 could be found each one ears down sat by the exit gate. The trainer also posted photos they looked as if she was being wrestled! We decided to collect her. Just as well she was wet through, had an eye infection and has a cold so its of to the vets for us.Her bed and toys had obviously not been used either. Dont… Read Full Review

Malpugti's Response to scottielover's Review

Written on: 28/10/2014

I agree I'm currently taking legal action against them for the neglect of my animals after one of them came out of there a third of her body weight less in three weeks!!

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Chicksterette's reply to Malpugti's Comment

Written on: 12/11/2014

I would be very interested in talking to you. I have a similar problem when my dog was there at the same time!!!

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★★★★☆

“Recalcitrant Bullmastiff now responds to basic commands”

Written on: 21/08/2014 by dlLawson422 (1 review written)

I had a stubborn Bullmastiff who came to us as an untrained adolescent. I was very happy with the outcome of the training/boarding provided by Emma od Royvon. My dog now sits, stays, comes, lies down and leaves when commanded. Job well done… Read Full Review

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