Outdoor Megastore Reviews - www.outdoormegastore.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Rubbish...do no use”

Written on: 03/07/2014 by Angelcrusoe (1 review written)

What a rubbish shop....just want your money...do not use...do not use....do not use....do not use.......I could go on.....Cheap tactics and I'm guessing they are the ones doing the good reviews… Read Full Review

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★☆☆☆☆

“Items not really in stock”

Written on: 02/07/2014 by samoli (3 reviews written)

They show items as in stock with next day delivery when they probably aren't. I received some of my items the following day, with a little note saying the rest would follow. No good for me as I chose them because I was going away, and I needed all the items quickly. Customer services don't respond to emails. I've sent two emails and hadn't had a response to either of them. The worst online seller I've used in a long time. I'll never use this company again… Read Full Review

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★☆☆☆☆

“Appalling. Totally Appalling.”

Written on: 12/05/2014 by mySchultz207 (1 review written)

Placed an order with these people. They took payment immediately and everything was supposed to be in stock. 1 month later and still haven't received anything. All emails requesting order updates, etc. have been ignored by their sales/customer service team. Avoid at all costs… Read Full Review

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★★★★★

“Brill aftersales service”

Written on: 27/09/2013 by wazer1 (1 review written)

Had purchased a family KAMPA tent in July.which on use had a faulty zip .They agreed we could keep the tent until the end of August as we had a week planned away and could send the tent back for repair (this would take up to 3 weeks).We then used the tent for aweek and it had more faults.On the return I got in touch with OUTDOOR MEGA STORE and explained and also sent photos of the probs.. The tent was picked up within 2 weeks .They keep in touch by email and told me of the progress.I was… Read Full Review

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★☆☆☆☆

“Do not process orders”

Written on: 31/08/2013

I ordered 2 drive away awning kits from them on Thursday lunch time for next day delivery, for which they charged me additional postage. No delivery arrived Friday, I chased on Saturday only to be told that not only had they not despatched the goods on Thursday for a Friday delivery, but they had also not processed the order Friday for a Monday delivery. I only placed the order with them as I had been sold faulty goods by another dealer. I would strongly recommend that you do not purchase… Read Full Review

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★☆☆☆☆

“Beware if requiring a quick delivery”

Written on: 01/08/2013

I ordered several items 10 days in advance of a camping trip - plenty of time for a delivery you would think. But no - despite all items showing on the website as 'in stock', the next day I received an email saying that some of the items were out of stock and that they would deliver my order as soon as they could. EIGHT days later the order had still not been dispatched, so I had no choice but to cancel it and order and pay a next day delivery charge from a more reliable company. I have given… Read Full Review

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★☆☆☆☆

“Faulty goods, dreadful after sales service. ”

Written on: 27/07/2013

Ordered tent for grandson's birthday present. Came in two days but as soon as he unwrapped it we could see there was a problem with broken cording in one of the poles. Rang them, explained this was a birthday present and grandson had a sleep over and first camping trip with friends planned for next few days so tent needed. So I was promised a replacement cord for us to do a codge repair with the promise it would be sent same day by 1st class post. A week later, nothing had come. Rang again… Read Full Review

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Piper28's Comment

Written on: 05/08/2013

Follow up: The original order was delivered direct to my daughter's address - for grandson's birthday and where we were staying. I asked for the replacement cord to be sent there too - they even checked the postcode with me while I was on the line. Two weeks later we get home to find the cord had been sent to the address on my payment card - our home address. What lack of attention to detail and rotten service

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★★★★★

“Great customer service”

Written on: 11/07/2013

I ordered a Vango Woburn 400 tent which unfortunately was faulty (faulty zips). Outdoor Megastore sent me a replacement with no quibbles, which arrived the day after I had spoken to them! However, the second tent also had faults (fraying guy ropes, faulty stitching in bedroom compartment) -they also agreed to replace that one. Will this be third time lucky?? I also contacted Vango about the problem and they were, to say the least, less than helpful - they admitted that they had had problems… Read Full Review

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★☆☆☆☆

“Received 2 faulty awnings”

Written on: 03/09/2012 by paul112 (1 review written)

Ordered 1st Sunncamp Mira 390 awning (with annexe)in May 2012 and found that it had holes in the top and dye had run through. Outdoor Megastore agreed to collect & replace it. Replacement awning is also faulty in that the annexe that cannot be attached because the zips are on wrong. Outdoor Megastore refusing refund because I'm out of the 28 day time limit for refunds. I could not test the replacement awning within the 28 days because we were not going on holiday for a few weeks and were… Read Full Review

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★★★★★

“Saved the day!”

Written on: 10/07/2012

Having spent 6 weeks trying and failing to purchase a Outwell Hartford XL tent from Go Outdoors I gave up and tried outdoor megastore. The lady I spoke to there was very helpful and promised they could arrange delivery for the next day. I was a bit skeptical but the tent arrived as promised the next day and meant we could go on our camping trip as planned… Read Full Review

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★☆☆☆☆

“IOANNIS GREECE”

Written on: 24/02/2012 by YANNIS (1 review written)

I have done 2 orders in this shop, from the first order I still waiting for a product of many that I had ordered which I paid and not received, and the second order while have charged my card they did not send their products because as they say "I have received a response from the bank and they have advised that the information you have provided, for the address details of the card that you have used for payment is incorrect. In view of this we will not be dispatching this order" I wonder why… Read Full Review

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★★★★★

“Brilliant!”

Written on: 19/11/2011

A 'young' 81 year old walker, I was struggling to make the right choice on boots and a stick to suit my needs. Called customer service for help and found the staff only too happy to talk me through their broad range of products. They answered my huge list of questions cheerfully with knowledge making my decision easy. I ordered there and then, and both items arrived the following day. What more can I say....brilliant!… Read Full Review

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★★★★★

“Olang Snowboots Boots from Outdoor Megastore”

Written on: 16/11/2011 by maryjeansmith (1 review written)

I was looking for some snowboots for this winter and came across this website www.outdoormegastore.co.uk. This company has a wide selection of snowboots but I really liked some Olang Snowboots they had called Olang Acacia. I ordered from them on the phone but told them I needed them before the weekend. They seemed really nice and friendly on the phone and nothing seemed too much trouble. Anyway, as they promised the snowboots arrived the following morning!! I was absolutely delighted! The… Read Full Review

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★★★★★

“Great prices, speedy delivery and helpful staff”

Written on: 15/11/2011 by ProfessorGrumpy (1 review written)

My daughter was off to Brownie camp and I needed to fill her "Kit List." Found everything I wanted on Outdoor Megastore's easy to use website at pretty much unbeatable prices. One item was not in stock at the time I placed my order and I was imediately advised of this by Outdoor Megastore's customer service people. I was offered an alternative or the option to wait two days for the item to come into stock. I chose the latter and my delivery, including the out of stock item, arrived bang on… Read Full Review

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★★★★★

“Exceptional quality and service”

Written on: 11/11/2011

I visited the site on a recommendation from the chief of a Scouting group, looking for equipment as a gift my newphew in the UK. My knowledge of camping equipment can be written on the back of a postage stamp so I needed help. When I called the main telephone number I was helped by a very knowledgeable member of staff who assisted with a lot of enthusiasm. My order was delivered on-time and my nephew tells me my choices were absolutely spot on. Couldn't have done it without you Outdoor… Read Full Review

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★★★★★

“No job too small”

Written on: 11/11/2011 by viney2000 (1 review written)

I went to buy a pair of walking boots for my mum as a birthday present, I wasn't sure what I wanted and the staff were only happy to help. In total I must have looked at about 14 pairs of walking boots in every style, colour and size! The member of staff (Daniel) was only happy to help. He brought out new ranges and ones he recommended to try and satisfy me! In the end I bought a nice pair of boots at a very reasonable price, Daniel knew the shop and loads of facts about boots. I went back into… Read Full Review

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★★★★☆

“After reading....”

Written on: 11/11/2011 by andy_345 (1 review written)

So many negative reviews, I was slightly concerned about using this site. HOWEVER I have to say I was pleasantly surprised. I had a slight issue with my wife's snow boots as she requires special inner soles. I called up and spoke to a very helpful member of staff. She was able to advise us on the best boots to buy. Unfortunately, one of the sleeping bags was the wrong colour, however after speaking to the staff again, the sleeping bag was collected and swapped in time for our holiday. We… Read Full Review

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★★★★★

“ready for the cold weather”

Written on: 11/11/2011

Loved the ease of the website,but rang to speak to a 'person' anyway! Person knew their stock and understood my order. They were very helpful and my goods arrived within a few days delivered to my place of work to be signed for. Great choice,value,customer service and delivery. Me and the dog are ready for the cold weather - bring it on… Read Full Review

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★☆☆☆☆

“I returned goods to this company in mid-Feburary worth...”

Written on: 08/05/2011

I returned goods to this company in mid-Feburary worth over £100. I followed their elaborate returns policy and returned within 7 days of receiving the goods.

It is now 3 months and I have still not received my money back despite several e-mails assuring me the money will be paid. Totally unacceptable. Warning AVOID THIS COMPANY!!!… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THESE JOKERS. ”

Written on: 23/12/2010

DO NOT ORDER FROM THESE JOKERS.

I placed an order on 13th December (with next day delivery) for a rucksack as a Christmas present. I received an email on 21st December saying the item was out of stock. BAD CUSTOMER SERVICE (sorry to shout but I am so angry!) The word sorry didn't even appear in the email… Read Full Review

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