Pickfords Removals www.pickfords.co.uk Reviews
Latest Reviews
★★★★★
“Dublin to London - No fuss - Just what I wanted.”
Written on: 17/04/2013 by BallsbridgetoSW3
I have used Pickfords on my last move from Richmond to Dublin now after three years it was time to return to the London area. Everything else regarding the move had been problematic mainly due to a conveyancing issue on this side. The removal guys where superb worked really hard and packed my belongings really diligently, only down side they where slightly late on the day of the removal but this was due incredibly poor wheather and outside of there control however, I did have to leave them... (read more)
★★☆☆☆
“Main problem-office staff!Removal guys-brilliant!”
Written on: 05/04/2013
After choosing Pickfords having used their services in the past when we were very happy with them, we were less than pleased regarding several key factors this time. 1. We were allocated a dedicated 'removal co-ordinator' whom, we were told by the salesman who quoted and estimated our move costs, would answer any questions and liaise with us at all times. This did not happen once-it was always us having to contact her whenever we needed an answer to our queries. 2. We were told that packing... (read more)
★☆☆☆☆
“the future”
Written on: 23/01/2013
pickfords need to be honest and tell customers that they are a this new compary as from 24 nov 2012 as they went into administration and are only operation on a tempory O Licence two run their trucks which vosa can suspend at anytime (read more)
★☆☆☆☆
“Bunch of rude, arrogant cowboys ”
Written on: 14/01/2013 by jmain06 (1 review written)
We went with pickfords as they sold it to us as being the most experienced and professional.They were twice the price of local firms but we went with them. They do a home visit to assess how much stuff you have. They turned up late on the day of the move, didn't have enough staff and the van wasn't big enough. This was all because the assessor didn't do his job properly. The staff were actually bricklayers who only do this when their trade is quiet in winter !! hardly professional then ! We... (read more)
★☆☆☆☆
“Awful do not use”
Written on: 04/11/2012
Pickfords packed, stored and moved our belongings from Cornwall to London. When they delivered our things they scratched the floor in multiple places - significant scratches about 20cm long, they broke our bed and didn't admit it, they put our sofa together but left a bolt out of the bottom of it so that it created an indent in the floor, they broke a dining room chair etc etc etc. when we spoke to them , they were very dismissive, in the end we had someone come round and make things look... (read more)
Bentwardy's Comment
Written on: 25/12/2012
I have used pickfords before and they were quite good except they charged us a lot of money.
We are using now Giantremovals as they are faster , cheaper better
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★☆☆☆☆
“Pickfords Scams revealed - BAD BAD BAD”
Written on: 09/10/2012 by Hedraphi (1 review written)
We had an overseas move. First issue the volume: It seems to be a very commun scam from Prickfords. Since you are not an expert, it is difficult to assess your own volume. After their "expert" assessement, they provide a quotation you accept based on this volume.But they make sure that you sign a contract with the mention that in case of increase of volume...you have to pay. You trust them since you won't add anything. And you have one third of your items left over, waiting to be shipped in... (read more)
★★★☆☆
“Good, but lost a 1500 UKP painting”
Written on: 03/10/2012
I moved out of Amsterdam, didn't settle for a bit more than a year, during which time my effects were in storage in London. I visited the storage facility twice in that time. Very recently my effects were delivered to Stockholm. Overall, good, except... 1. The pickup team were late arriving in Amsterdam and I had a flight to catch; as a result, I wasn't there for the entire packing. 2. Now my effects have been delievered, a 1500 UKP painting is missing. As far as can be seen, it wasn't... (read more)
★☆☆☆☆
“Moving overseas”
Written on: 25/09/2012 by suemoc
Pickfords have been APPALLING, nothing less. I moved from the UK to New Zealand over a year ago and although they damaged a lot of my items, I am still waiting for a payout. The items would not have smashed if they had properly been packed, nor would an antique teak day bed have had its leg chopped off it it had not been laid on its side with the weight of the whole container on top! I had antique pots crack, tables warped, soft furnishings solied etc etc. The girl I have been dealing with... (read more)
★☆☆☆☆
“Cheap, but you get what you pay for”
Written on: 20/09/2012 by stephengo (1 review written)
I wish I had used another company. While we liked the removal men, their office admin staff even who proved pretty ineffectual even before the move ('move coordinator' - a joke, perhaps?) should have made me re-think our choice. Once our goods were in storage (for 3 months) the actual business of planning the move into the new place was tedious and the person assigned totally totally useless (I think he left). Then, before or during the re-delivery, they lost two large bookcases (7 shelf,... (read more)
★★★★★
“Successful move from Aberdeenshire to Derbyshire”
Written on: 23/07/2012 by bishr001 (1 review written)
I moved from Aberdeenshire to Derbyshire, with a very full house of furniture and bric a brac. Pickfords were helpful and informative from the start, from the sales rep, to Sara, the move co-ordinator in the Aberdeen office, to the crew who came to pack, and the driver, Peter, and crew who delivered to my new house, nearly 400 miles away. They kept to the dates and times arranged and were punctual. The packing crew were extremely careful and efficient, and much quicker than when I pack. I... (read more)
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Showing 1 - 10 of 34 Reviews
★★☆☆☆
“Terrible customer service, delays and damaged furniture”
Written on: 23/07/2012 by cemib1 (1 review written)
My partner and I had our belongings shipped from Italy to the Uk using Pickfords. The price was excessive for the volume of furniture that was being shipped but it seemed like our only option. The removal men who were from a subcontracted Italian company very carefully packaged up our goods but the lengthy wait that followed was incredible. We were told that our belongings were being stored in Ancona (a city further South than Bologna so not really a logical choice for storage). They... (read more)
★★★☆☆
“A bad experience”
Written on: 02/07/2012 by Movedatlast8
My family recently moved from Sidcup in Kent. We had arranged with Pickfords the moving day and time the crew were expected to arrive on moving day. Although we had been informed the time would be approximately 7.30am the crew did not arrive until approximately 11.45am. Although Pickfords did telephone from time to time to keep us informed, it turns out that when they had taken our booking for moving within the UK they had omitted to book a crew! When the crew eventually arrived, they... (read more)
★☆☆☆☆
“Worst company ever”
Written on: 09/03/2012 by Unhappysoldier
Being in the armed forces we didn't get a choice of removal companies, and got allocated Pickfords. For the military they do not provide insurance and recommend you buy your own - which we did. Based on this they take no care at all of your property, they literally forced items through the doors causing hundreds of pounds worth of damage to the larger items and the walls and doors of the new house. When I called to complain, especially about the damage to our large £700 fridge freezer they... (read more)
★☆☆☆☆
“Avoid at all costs - Most incompetent company in...”
Written on: 24/01/2012
Never, ever, use this company if you value either your goods or service. I could write a hugely lengthy review, but I really don't wish to waste any moer time thinking about this company. So in summary: - Delivered at 8am on a Saturday when scheduled for 1pm - Delivered nine boxes instead of ten - Couldn't find missing box for three weeks - Never returned our calls - Didn't apologise until I asked for one - No sense of urgency - Terrible customer service, and tried at all costs to stop me... (read more)
Guest's Comment
Written on: 06/04/2012
I lost eighty odd items plus a smashed bureau and three smashed pictures in a move from UK to Australia in late 2010 .Pickfords have been most uninterested in their Duty Of Care and I am now trying to get a UK lawyer to take up my case on a no win no fee basis
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★☆☆☆☆
“Thievery, damaged goods and rudeness”
Written on: 19/12/2011 by weltons77 (1 review written)
The move was a disaster from beginning to end. The first appointment for someone to come around was booked and as we lived in an Army Barracks we explained the adviser would need to bring additional ID, such as driving licence etc and all he brought was his PIckfords pass which we already explained would not be enough, so he was turned away. When he eventually came back three days before the move, he wasn't sure what items were what, brought no boxes explaining that the crew would pack on... (read more)
★☆☆☆☆
“Do not use Pickfords!”
Written on: 14/10/2011 by vickymcc
We thought it would be simple and straight forward - move our stuff from Kent to Surrey. I got 3 quotes from different companies and was impressed by the Pickfords man who came out to give us a quote. He was very professional and nice and the quote was very good. That's where the good service finished. The 'move co-ordinator' assigned to us was rude, ignorant, unprofessional, unhelpful and for 2 weeks leading up to our move date she was on holiday without informing us before-hand. Getting... (read more)
★☆☆☆☆
“Insurance policy does not pay out”
Written on: 24/08/2011 by JNovels-Prior (1 review written)
They say you only find out how good a company is when something goes wrong. Based on that my opinion is that Pickfords is an awful company, and I would never deal with them again. I moved house in April. On delivery, the Bristol branch of Pickfords broke the base of a wardrobe, tore all four corners of a mattress, and damaged a wall and ceiling. I had paid extra for their insurance to cover just such an eventuality, so I immediately contacted them to claim for the damaded furniture and... (read more)
★☆☆☆☆
“Pickfords' service is awful; use someone else”
Written on: 06/07/2011
We used Pickfords when moving from the UK to the Canary Islands. The move coordinator was incompetent and getting information out of her was like trying to pull teeth. After assuring us everything would fit into the 20' container we contracted for, without consultation they left off some really high value items, and wanted an extortionate amount to deliver them to us. The branch manager in the UK was rude, arrogant, and told me it was my fault everything didn't fit into the container. ... (read more)
★★★★★
“Having read several poor reviews for Pickfords, I was...”
Written on: 03/04/2011
Having read several poor reviews for Pickfords, I was slightly apprehensive about the service we would get however I cannot speak highly enough of both the guy who packed our boxes for us and Andy who transported our things from the UK to Paris. He negotiated the tiny lanes in our small village in the UK and then kept in touch with us to keep us informed as to where he was and when he would be delivering our boxes. Everything was delivered on time, in the same condition as it was collected... (read more)
★☆☆☆☆
“Avoid Pickfords like the plague. THE WORST removals...”
Written on: 01/04/2011
Avoid Pickfords like the plague. THE WORST removals company I have ever had the misfortune to use.
THOUSANDS of pounds worth of damage to goods and furniture. They packed. Yes they THREW thousands of pounds worth of items into boxes. Consoles, SLR's, Lenses, Printer, PC, Misc electronics, with NO PROTECTION. Literally stuff thrown into boxes thousands of pounds worth of items, our most expensive belongings, trashed. No bubble wrap, no anything and lots of stuff just thrown in with...
(read more)
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Showing 11 - 20 of 34 Reviews
★☆☆☆☆
“Moved to stavanger Norway from the U.K with no problem...”
Written on: 04/10/2010 by Shelley7 (1 review written)
Moved to stavanger Norway from the U.K with no problem and recieved a good service.On our return to the U.K 2 years later we again used Pickfords.3 months later we still have no shipment as we were quoted for our move which the company agreed to pay later Pickfords added a further £3,500 stating they didnt include delivering to our new adress only to ship to the U.K.
The week before our move they cancelled our date and gave us a new date for the following week. we had to re arrange flights...
(read more)
★☆☆☆☆
“I have moved on average every 22 months over the last...”
Written on: 31/08/2010
I have moved on average every 22 months over the last 18 years.
I recently moved from Turkey to the UK and there was considerable damage to my shipment. Pickfords are now refusing to honour their contract in respect of the insurance as they say that several of the over 20 items damaged were the subject of a claim from a previous move. (This is not the case as it was other items in a matching set.) Whilst I know insurers are reticent to pay out any claim, Pickfords have dragged their...
(read more)
★☆☆☆☆
“As a service provider, you would have thought...”
Written on: 23/08/2010
As a service provider, you would have thought Pickfords could send someone out to quote, either in the evening or at a weekend as I work full-time. The answer was no, daytime only Monday to Friday. They were not prepared to even try and find a time that was suitable. They lost my vote instantly - no chance of getting any business out of me in future. (read more)
★★★★★
“I am totally surprised by all the negative comments...”
Written on: 01/08/2010
I am totally surprised by all the negative comments below. We used Pickfords for our move from Toronto in May this year. Their agents in Toronto were Allied International and both companies did an AMAZING job. It took only 2 weeks from packing up our home in Toronto, loading it into a container, and arriving here in Surrey. The packing was fantastic and nothing was damaged. We will be moving again within the area in a few months and will definitely be using Pickfords. Emma in the... (read more)
★☆☆☆☆
“DO NOT USE PICKFORDS - We paid for a container for our...”
Written on: 01/08/2010
DO NOT USE PICKFORDS - We paid for a container for our car and contents to go to Cyprus - BIG MISTAKE. On our arrival in Cyprus, we telephoned the UK Depot to ask when our container would be arriving and were told that "oh by the way" 25 boxes had been "Left out" and were still at the depot in UK. After many many weeks the 25 boxes were delivered in groupage!!! If we had wanted groupage it would have cost us a lot less than the £3,800 we paid. This sorry saga is STILL on-going after... (read more)
★☆☆☆☆
“We had a small shipment (9 boxes) to be delivered on...”
Written on: 26/07/2010
We had a small shipment (9 boxes) to be delivered on the Gold Coast (Aus) and were given a delivery time of between 9:30am and 11:30am. I waited in all morning and they did not arrive so I phoned (twice) asking for info. and was told there is absolutely no comms between the van and the depot. I complained that their customer service was bad as they could not expect people to wait in all day without receiving any updates and was told arrogantly by the manager that he was the franchise owner... (read more)
★☆☆☆☆
“A very bad removal company and very unprofessional....”
Written on: 21/07/2010
A very bad removal company and very unprofessional. They had to take my stuff from storage to my new address and in addition pick up things at my temporary address. They did not show up at the my temp accommodation because 'someone' had canceled the job. As a result, they did not have any material and had to pack my things as they could and in a hurry, because of other commitments. Then, while unloading the truck the removers put a plastic bag with clothes on a floor light and despite a... (read more)
★☆☆☆☆
“I used Pickfords twice to move to Australia/New...”
Written on: 21/06/2010
I used Pickfords twice to move to Australia/New Zealand - never again!!
The 1st shipment arrived in Sydney ok but then had to be re-directed to Auckland as we had decided to relocate there for work instead. It was impoassible to get information out of Australia (Carmen never returns emails). Eventually the stuff arrived and in fairness Pickfords NZ are fantastic. There service is extremely good.
We didn't have alot of stuff broken but what was broken was down to the poor packing n the UK....
(read more)
★☆☆☆☆
“We were notified the day before we were moving (at...”
Written on: 03/05/2010
We were notified the day before we were moving (at 15:00) that they were not able to move us ! Even though we had been booked for 3 weeks ! We were told quite simply that under their Terms & conditions they had a right to cancel without any explanation ? This was disgusting ! Luckilly we found another removal company called Falcon who managed to squeeze us in and bizarely considerably cheaper ! It appears that we were blatantly ripped off by Pickfords in the first place ! AVOID (read more)
★☆☆☆☆
“I hate hate hate hate them! If you value your...”
Written on: 09/04/2010
I hate hate hate hate them! If you value your furniture DO NOT use Pickfords in Birmingham at all. We are still waiting for an answer since September last year. The insurance seems to mean nothing at all, what a waste of time. The good thing is now I do not trust big companies and I have learnt how to complain. (read more)
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Showing 21 - 30 of 34 Reviews
★☆☆☆☆
“we have moved four times in our live and last one to...”
Written on: 11/02/2010 by elizabeth 60 (1 review written)
we have moved four times in our live and last one to australia with unfortunatly with pickfords who I thought would be good after all there years experiance, this was one of the most worse experience of our live we had,
we had a whole container to ourselves and there was so much damage on loads off items down to furniture we have had for just a year and items that where handed down to us from our grand parents we must of has over £6000 pounds off damages in the end and only got a small...
(read more)
★☆☆☆☆
“Utterly horrible experience at probably the most...”
Written on: 03/02/2010
Utterly horrible experience at probably the most stressful time in life anyway. i was allocated the wicked witch as my removal liason. They charged a fortune to ship very little from UK to Denmark and refused to tell me when it would arrive. They then were rude to my father when he attempted to pay on my behalf. I was accused of lying and making a fuss when I explained it was important to receive my stuff on a morning as I had to collect my cats from the airport. Hateful. NEVER USE THEM (read more)
☆☆☆☆☆
“Pickfords Removals do not seem to do small moves, or...”
Written on: 21/06/2009 by snarkish
Pickfords Removals do not seem to do small moves, or did not welcome my custom -- they gave me a ridiculous quote of ~ £1000 for moving the contents of one bedroom, sans furniture, to a destination 15 minute's drive away. This was about 10 times the asking price of other companies. If they do not do small moves I would rather they have had said that right away, rather than give me such a ludicrous quotation. That kind of attitude is unacceptable. (read more)
Paddles's Response to 468434_snarkish's Review
Written on: 27/10/2009
I found this review not helpful because how can anyone move the contents of a one bedroomed flat "sans" furniture - there's nothing to move!
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☆☆☆☆☆
“In moving from Malven England to Pawleys South...”
Written on: 16/05/2009
In moving from Malven England to Pawleys South Carolina with Pickfords Removals five heirlom oieces of pocelain wwere each wrapped in one piece of paper and a Sommerfields grocery bag.These were packed in the bottom of a card board carton under a weight of a table,a sewing box,books and other things.As you might expect they were each smashed to smithereens.
Is it the practice of Pickford expectedly professional packers to pack this way?So far I have had no response from Pickfords.
(read more)
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Hammerman's Comment
Written on: 30/11/2012
We used Pickford based on their 400 year reputation, wish I hadnt bothered.
The 3 stooges managed to damage pretty much every piece of furniture they could. The worst being a tear in a £1700 super king mattress which they are refusing to compensate us for.
My advice, use someone elese