Peninsula Business Services Reviews - www.peninsulabusinessservices.co.uk

★★★★☆
4.1 / 5
69
83% of users recommend this
  • Value For Money

Media Gallery for Peninsula Business Services - www.peninsulabusinessservices.co.uk

Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Help when its needed”

Written on: 17/01/2016 by AlexaKlein184 (1 review written)

24 hour advice lines means I am confident that when I have a work place issue I can call and speak to an adviser at any time. Online cloud based holiday tracker and sickness reports are a credit to your company. Definitely a 5 star company… Read Full Review

By Peninsulalimited

Written on: 18/01/2016

Hello,

Our advice line is indeed open 24/7 nothing is too big or too small. Thank you for taking the time to provide us with your honest reflection of working alongside Peninsula Business Services.

Kind Regards,
Dan
Directors Office

Reply to this comment
Report this review
★★★★★

“Peninsula Review”

Written on: 17/01/2016 by SalvadorSalisbury74 (1 review written)

BusinessSafe is a valued service, I know that any concerning aspects of my business will be highlighted and advice and support to making sure my site is safe for everyone. I also know that is I follow the support and guidance I am completely covered from an insurance point of view which gives me peace of mind… Read Full Review

By Peninsulalimited

Written on: 18/01/2016

Hello,

We welcome feedback from all our clients and especially when they are reviewing one service in-particular, we are delighted you are happy with the BusinessSafe department I will make sure to pass on your positive comments.

Kind Regards,
Dan
Directors Office

Reply to this comment
Report this review
★★★★★

“Highly Recommended”

Written on: 05/01/2016 by Kristiano477 (1 review written)

Top notch support and service carried out by Peninsula for me now for nearly five years. I know I can phone any time and speak with a dedicated team of HR professionals who will provide me with the best advice for me and my business. Thanks… Read Full Review

By Peninsulalimited

Written on: 08/01/2016

Hello,

Thank you for the positive review its very much appreciated. We are always happy to read reviews from genuine clients of Peninsula.

Kind Regards,
Directors Office

Reply to this comment
Report this review
★☆☆☆☆

“Not much value for the money”

Written on: 18/12/2015

I was told by a rep that they could help me . This was just before my tribunal came up, they couldn't. Now I'm stuck in a 5 year contract at £96 a month that only payment in full can get me out of. Not worth the money if your a small business or sole trader and only employ a small number of people. Avoid!!… Read Full Review

By Peninsulalimited

Written on: 08/01/2016

Hello,

We provide assistance to over one million work related issues a year. I am concerned why we wouldn't help you with yours. If you could provide me with more details I will gladly look into your concerns. I will speak directly to Review Centre and pass them my direct contact details.

Kind Regards,
Directors Office

Reply to this comment
Report this review
★★★★★

“Service & Advice”

Written on: 27/11/2015 by cmOwens325 (1 review written)

As a company we have been using Peninsula for over 4 years now, which proved to be a very good decision. So far I had help and guidance for absentees due to stress, family issues and personal problems and they helped me to bring the staff back to work. We are also using another service that they providing called Employee Assistance Programme(EAP)which gives 24hr. help & support for staff and their families who are struggling with the above listed issues and more. The HR online is a useful tool… Read Full Review

By Peninsulalimited

Written on: 08/01/2016

Hello,

Its great to see you are using several aspects of the Peninsula services. We are always delighted to read how our clients are empowered by the support we provide. Thank you for the review.

Kind Regards,
Directors Office

Reply to this comment
Report this review
★★★★★

“Diligent, targeted support 24/7”

Written on: 25/11/2015 by Lilianam148 (1 review written)

I recently joined my current employer and immediately identified a host of HR issues were not being addressed, including non-compliant contracts of employment, job descriptions, appraisal systems and an unsatisfactory system for communicating with our employees, both individually and collectively. Our organisation is not large enough to have a full-time HR function and we researched the problem. We chose Peninsula and they provided us with a robust system and the technical support to operate… Read Full Review

By Peninsulalimited

Written on: 08/01/2016

Hello,

We appreciate your feedback and we are delighted to have been able to provide you with the advice and support to successfully run your business day-to-day. Please remember we are open and available 24 hours a day 365 days of the year, feel free to contact us with any work related issue.

Kind Regards,
Directors Office

Reply to this comment
Report this review
★☆☆☆☆

“Horrendous and nightmare supplier - BEWARE DO NOT TOUCH”

Written on: 24/11/2015 by Conner345 (1 review written)

Peninsula has great sales patter but fails miserably after you have signed the dotted line to back up it up with the actual professional services. You speak to different personnel every time you call, and it takes them weeks to answer any email queries and when they do, they continually pass the buck to someone else. At time of renewal they do not provide renewal notices as promised at the sales meeting, and thus you have no chance to decide if services worth carrying on with, they just… Read Full Review

By Peninsulalimited

Written on: 08/01/2016

Hello,

I am sorry you seem to have experienced issues, there are however inaccuracies within your review. Every client who requests a dedicated team is issued direct lines and emails for a five adviser strong team to contact and discuss their issues. This includes evening advisers and weekend advisers to make sure you have 100% coverage. Email and calls all have a strict SLA of returning to enquirers with 1 hour which we successful met 99.9% in 2015 so we do apologies if you received any delays in communication.

When a cancellation is issued from a client at no point do we stop services, you have full use of all departments within Peninsula you are paying for until the end of your final day with us.

We welcome feedback from all clients and thank you again for the time you have taken.

Kind Regards,
Directors Office

Reply to this comment
Report this review
★☆☆☆☆

“5 years trap with very low low low service”

Written on: 23/11/2015 by Murphy-Alt75 (1 review written)

well it started 5 years ago wit some Promises, what they actually do just sending some template that you can download yourself and read all the HR guidance online or get a much cheaper cost for any issue you may have from your solicitor. whenever you needed as i believe you don't have HR problems on daily basis. for example after sending 5-6 pages of minutes of meeting with an employee to Peninsula they will get back to you with the next template for a written warning (first, second,or third)… Read Full Review

Report this review
★★★★★

“Worth every penny”

Written on: 11/11/2015 by Ball65 (1 review written)

We've used Peninsula for over 5 years, it has proven to be a very positive business decision. They have provided support during difficult times and without their assistance we could have been in deep trouble… Read Full Review

Report this review
★☆☆☆☆

“I was enticed into signing a 5 year contract after...”

Written on: 11/09/2015 by anne1macg (2 reviews written)

I was enticed into signing a 5 year contract after being given false information by the person I dealt with , one of Peninsula's sales reps. After promising me a reduced payment plan in the first 6 months I was then hit with a direct debit for the full amount starting immediately, after paying the first 6 months reduced rate as a deposit up front. I was not too happy about this and decided I didn't want to work with a company with such underhand tactics. Unfortunately, as I had signed the… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

We are disappointed to read your reflection of the service Peninsula provided. We welcome feedback both positive and negative as we are constantly looking to improve our service. Thank you for taking the time to provide your review.

Kind Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★★

“Saved the day”

Written on: 25/08/2015

Having several issues with staff I called in Peninsula and we resolved them, saving me more than their annual costs in one phone call, you don't know the value of piece of mind until you cannot afford it… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

Thank you for the positive review, only genuine client testimonials can provide a true reflection of the service and relationships we can provide.

Kind regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★☆

“Service with a smile!”

Written on: 24/08/2015 by Cassidy163 (1 review written)

In July 2012 we engaged with Peninsula as no one in the business had had any formal Health & Safety training (you were recommended to us from a new member of staff). Following a successful training session received from our representative they have visited our premises on a yearly basis to carry out a full annual audit review. This has provided reassurance and confirmation to the business that we are managing our H&S requirements appropriately. I must admit I tend not to use the advice line as… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

We can provide H&S training, one-to-one training or group webinars to assist and support with all aspects of H&S, HR or Employment Law Thank you for the review its very much appreciated.

Kinds Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★★

“A great service for any business”

Written on: 20/08/2015 by AnayaKent (1 review written)

We have been using Peninsula for the past 5 years for HR purposes and will certainly carry on using them. All the consultants are only a telephone call away and are extremely helpful. They also provide employee handbook and employment contracts to your specification with sound advice. If in doubt check Peninsula out… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

Working side by side for over half a decade is proof that we build and maintain excellent working relationships. Thank you for the review.

Kind Regards,

Dan - Directors Office

Reply to this comment
Report this review
★★★★★

“Excellent Support from Well Informed Professionals”

Written on: 20/08/2015 by PhilTST (1 review written)

I have always found the team at Peninsula to be outstanding in every area! Thier support is second to none with quick detailed reposnses, which inform, educate and advise accurately to the highest level. Whether you speak to an indivudal or several memebers of their professional team, I have never failed to get the best advice for whichever situation i have enquired about. With the ever changing employment laws, being kept updated with the latest legislation can be confusing and a headache… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

We really appreciate your feedback, we welcome feedback from our clients positive and negative so that we can improve and provide the very best service. Thank you

Kind Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★★

“Thank you! Thank you! Thank you!”

Written on: 19/08/2015

I recently had to deal with a large TUPE procedure for 15 - 20 staff that I was assisted with step by step with a Peninsula representative. What originally seemed a mountain of unidentifiable paperwork and admin, became a straight-forward process in bite size chunks that down to the daily assistance of Peninsula transpired to be understandable and a new skill learnt for me. As each stage was completed, it all became clear and understandable, all down to their on-going support, guidance and… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

TUPE procedures can be a minefield for employers, I am delighted to read that we have supported you along this journey. Thank you for your review.

Kind Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★★

“A really useful service for any small or medium business”

Written on: 17/08/2015 by kfross (1 review written)

We have been using Peninsula for both HR and Health & Safety services since 2012, and I would recommend their services. When you first engage they work with you to create the appropriate documentation – such as Employee Handbook, employment contracts, H&S policies and procedures etc. They are then available at the end of the phone for any questions, any time. This is great for ensuring you ‘stay legal’. They also back this up with an insurance policy that covers you – subject to you… Read Full Review

By Peninsulalimited

Written on: 19/08/2015

Hello,

We can provide bespoke documentation and a tailored service to any client who partners with Peninsula. Your feedback is very much appreciated and your recommendations are also.

Kind Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★☆

“Reassuringly good!”

Written on: 13/08/2015 by Stevewillis (1 review written)

Personnel matters are complex and are evolving or changing, Peninsula keep us compliant as a company in terms of documentation (contracts, staff handbooks etc) and procedures and they are always there for ongoing telephone support. Peninsula are also there to protect our employees, ensuring that their employment rights are always respected. I am pleased that we put Peninsula in place for our personnel related matters, I'm not sure we we would be compliant had we not signed up… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

We aim to empower our clients with confidence. Confidence that we provide up-to-date advice and support to allow you to deal with all work related concerns.

Kind Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★☆

“Helpful advice for smaller companies”

Written on: 13/08/2015 by 225McLain (1 review written)

We have used Peninsula for a number of years, and despite a small break where we tried other services, we came back. Generally speaking, the advisers are very helpful and happy to discuss any concerns or questions in further detail. There have been a few occasions where I have felt that some issues are dealt with as quickly as possible by just sending a template letter or similar through, but that is rare. And when that happens it falls on my as the customer to chase for further information… Read Full Review

By Peninsulalimited

Written on: 19/08/2015

Hello,

We are delighted to hear that you have come back to Peninsula. I hope our relationship can continue for many more years. Thank you for taking the time to provide a review of Peninsula.

Kind Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★★

“Peninsula HR Advice Service”

Written on: 12/08/2015

Prompt and efficient advice service for all HR queries. Peninsula staff are professional, friendly and know their stuff. Well worth the cost, especially for a small business… Read Full Review

By Peninsulalimited

Written on: 22/09/2015

Hello,

Thank you for taking the time to provide your review of the services Peninsula has provided. Only through client engagement can we gain a true reflection of the services we provide.

Kinds Regards,
Dan - Directors Office

Reply to this comment
Report this review
★★★★★

“Fantastic HR support and guidance”

Written on: 12/08/2015 by C_Shaw (1 review written)

We have been a Peninsula client for a few years now and have worked to develop our Staff Handbook and update our policies to be in line with current legal requirements. Peninsula were very helpful in guiding us what policies were required and developing them to fit with our business needs. The Peninsula advice line have always been very helpful with queries or individual incidents that need support and guidance. We use HR Online to maintain our HR records, book in all absence and monitor… Read Full Review

By Peninsulalimited

Written on: 18/08/2015

Hello,

Our advice line is open 24 hours, no issue is too big or too small thanks for the feedback.

Kind Regards,
Dan - Directors Office

Reply to this comment
Report this review
overview