Peninsula Business Services Reviews - www.peninsulabusinessservices.co.uk

★★★★☆
4.1 / 5
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Media Gallery for Peninsula Business Services - www.peninsulabusinessservices.co.uk

Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk

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Latest Reviews

★★★★☆

“Great HR Expertise for Small Business.”

Written on: 23/12/2014 by SmileCheck (1 review written)

We have subscribed to Peninsula Business Service for past 7 years and have found the HR guidance to be invaluable. With so much legislation and many employment pitfalls waiting for the uninformed business we are reassured to know that we can get expert guidance from Peninsula on every aspect of employment law simply by making a phone call to them. Over this last 7 years by following the step by step advice of Peninsula we have been able to deal most satisfactorily with several difficult… Read Full Review

By Peninsulalimited

Written on: 12/01/2015

Hello,

Your feedback is invaluable to us here at Peninsula. Only through client engagement can we assess and improve our already multi award winning service to the 29,000 clients in the Uk and Ireland.

Kind Regards,
Dan Grayson

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★★★★★

“Professional business advice instantly”

Written on: 16/12/2014 by littlefishaccountants (1 review written)

We have rung Peninsular several times with what felt like are really random queries. We always seem to get someone who knows exactly what we want and can answer straight away. The consultants are always courteous, professional and patient. It gives me confidence to know that we have this facility to call on when we are uncertain about any issue… Read Full Review

By Peninsulalimited

Written on: 05/01/2015

Hi,

Thanks for taking the time during the festive season to provide a review of Peninsula. We really appreciate it, only through client engagement can we gain a true and honest reflection of our services and if we need to improve.

Kind Regards,
Dan - Directors Office

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Justvisas's reply to Peninsulalimited's Comment

Written on: 21/01/2015

Hi,

Its lovely to see that Directors or those in the director office care so much regarding your company's reputation.

I would like to bring to your attention an issue that we are facing. We were signed up to your free trial just before the "festive" season and although we signed up, we didnt get round to setting anything up for the free trial.
Having returned back from the festive break - we have received an invoice from your company and are told that we are now tied into a 3 year contract. This seems totally ridiculous for the reasons mentioned.
We have spoken to a lovely gentlemen and advised surely the festive season cannot be counted and the mere fact that we have not even seen or been introduced to the system should constitute an extension to the trial at best but there seems some need to do an investigation.
Seeing that your company has excellent reviews - i hope that my final review will be similar. Will post a final review once i hear back from you.

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★★★★☆

“Health & Safety Support”

Written on: 16/12/2014 by Camelotte1 (1 review written)

Peninsula offer an excellent service package which has helped us remain compliant, they have written all our policies, and their on-line risk assessment and COSHH templates are easy to use. The system also lists all tasks and highlights tasks that are outstanding, it will even send prompts to employees who are required to carry out a task. Lastly they have an excellent on-line reference library. In summary it is helpful tool to help any busy organisation to remain compliant… Read Full Review

By Peninsulalimited

Written on: 17/12/2014

Hello,

Thank you for taking the time to provide an honest and genuine review of our Health and Safety department. We aim to empower our clients by providing a multi award winning service to all.

Kind Regards,
Dan - Directors Office

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★☆☆☆☆

“Horrendous!”

Written on: 11/12/2014 by Badbadcompany (1 review written)

I was approached by this Company a few years ago and sold their HR services......I cant wait for my contract to finish. Every time their is an issue their standard advice seems to be......settle, settle, settle! We have had one person who worked for two weeks going off saying they have CANCER, to after 2 months be told that it was "WORK RELATED STRESS", NEVER HAD CANCER......advice.....SETTLE! We have had a case recently where someone threatened a member of staff, we had to involve the police… Read Full Review

By Peninsulalimited

Written on: 17/12/2014

Hello,

Reading your review concerns me. I would like the opportunity to look into your feedback with more detail please and I will pass my personal contact details onto Review Centre. I can also see that you have commented on several old reviews. Your experience of our services is rare, I know you will not want to hear that but it is a fact. I therefore would like to resolve this issue for you and will be in contact shortly. Please respond and I will work with you.

Kind Regards,
Dan - Directors Office

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Faircomment333's reply to Peninsulalimited's Comment

Written on: 14/01/2015

I have read this review and have not yet submitted one of my own. I have recently had to sell my business under very difficult circumstances and offered to split the difference on the remaining time of the contract which I felt was a fair compromise, given that no further assistance would ever be required from your organisation. I wrote to 'The Directors" but all I have had so far was a terse conversation with someone in credit control, followed by a standard response from your 'Client Satisfaction' team which informed me that it was to be passed back to credit control to arrange penalty payment. It is clear that some companies choose to spend all their time and attention on new business, failing to remember that dissatisfied ex-clients who have been loyal do have recourse to air their unsatisfactory experiences. Perhaps you might like to take a look at my very reasonable proposal which should have been considered by you and your fellow senior colleagues in the first place. My letter was addressed to 'the Directors' and not to a credit controller - such lack of care and attention is insulting and unacceptable.

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Faircomment333's reply to Peninsulalimited's Comment

Written on: 14/01/2015

I have not yet written a review of my latest experience of your company, but as a long standing and loyal customer, I am most disappointed in the lack of empathy shown to my difficult circumstances which have resulted in the sale of my business. I wrote to "the Directors" but instead, today I received a standard response from your so-called "Client Satisfaction" team, who simply referred me back to a credit controller for payment of penalty for the termination of a five-year contract which has a few months left on it. I had offered to meet you half-way, having fully explained my situation and felt that this was a reasonable offer - no-one of any seniority whatsoever has even bothered to contact me. I had a very terse response from someone in credit control who had no understanding and clearly no customer service training. Perhaps, it is you who should be contacting me as a matter of urgency. Much time appears to be expended on getting new business to sign up to an onerous contract and none given whatsoever, now that this particular cash cow no longer requires your services. Please get in touch with me as a matter of urgency, my contract is SPO043.

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★★★★★

“Protection for a small business”

Written on: 04/09/2014

My business has 120 employees and has been a client of Peninsula's since June 2010. I've always found the telephone advisers to be professional and helpful in all aspects of employment legislation, which ensures that we don't make costly errors in employee matters. Probably even more important than that is the indemnity insurance included with the contract whereby we are covered against tribunal claims both in terms of representation and the award against us should we ever lose a case… Read Full Review

By Peninsulalimited

Written on: 05/09/2014

Hello,

I am delighted we have supported your business during some stressful times. Thank you very much for your reviews it is very much appreciated.

Kindest regards,
Directors Office

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★★★★★

“Excellent Service Provided”

Written on: 03/09/2014 by mdyeates (1 review written)

We have used Peninsula Business Services for a number of years now for HR and also for H&S. The service they provide saves me an endless amount of hours. You have to be extremely careful with regards to Employment Law and Health & Safety matters. When you have several hats in a company it is great to know that you can rely on someone like Peninsula to assist you with the day to day running of the company. We have found the on-line assistance brilliant and have needed this advice on many… Read Full Review

By Peninsulalimited

Written on: 04/09/2014

Hello,

We really appreciate your kind wards. Hear genuine feedback from our clients is one of the best parts of my job. Once again, thank you.

Kinds Regards,
Directors Office

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★★★★★

“Essential Helping Hand”

Written on: 02/09/2014 by CeriWiggin (1 review written)

Peninsula are indespensible when it comes to those tricky HR issues, they are the first port of call every time, and we know we are following the correct processes. We also use them for Health & Safety, the same applies. Good practical and friendly advice on the end of the telephone whenever needed… Read Full Review

By Peninsulalimited

Written on: 05/09/2014

Hello,

Your feedback is very much appreciated. Thank you. I am very pleased to see that you are using several of the Peninsula services.

Kindest regards,
Directors Office

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★★★★☆

“Excellent Service Advisors”

Written on: 31/08/2014 by catherinetart (1 review written)

I have been a client for nearly 10 years and have used on many occasions and have never been let down. When having an ongoing staff problem I like the fact I can always connect with the same advisor so the service is consistent. Peninsula supply all the documentation (contracts, disciplinary letters, etc) needed to deal with each and every situation, they review everything before I pass on to staff member concerned, so I know that I am following the procedure in dealing with staff… Read Full Review

By Peninsulalimited

Written on: 01/09/2014

Hello,

We really appreciate your feedback, having genuine and honest reviews from clients will help to build up the reputation of Peninsula.

Kind regards,
Directors Office

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★★★★★

“HR Support”

Written on: 20/08/2014 by robsauk (1 review written)

What a fantastic service, no matter what time they are contacted within a short space of time you not only have the advice you require but also the confidence to follow through what is required. This is either by telephone or email. This service gave our company the confidence and support to not only to dismiss a disruptive employee but also to manage out another. The support continues to this day on all day to day people management responsibilities… Read Full Review

By Peninsulalimited

Written on: 22/08/2014

Hello,

We really appreciate your review. Hearing feedback from clients good or bad is the only way that we can improve the services we provide on a daily basis. Thank you very much.

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★★★★★

“Get invaluable help from the people at Peninsula”

Written on: 19/08/2014 by ChrisDeery (1 review written)

The company I work for is a fast moving cash handling business. After 13 or so years with Peninsula they have helped me pick my way through a minefield of legislation and employee problems. When you get a problem you know you can share it immediately and get an objective and well-informed roadmap through the problem to a fitting conclusion. You may not always like the solutions but where employee issues are concerned advice based on experienced and current legislation is an imperative… Read Full Review

By Peninsulalimited

Written on: 26/08/2014

Hello,

We really appreciate your honest view on the support and service Peninsula provide. Having used us for 13 years your review is an excellent reflection of how much we value our clients. Kind regards,
Dan Grayson

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★★★★★

“We use Peninsula business services on a daily basis...”

Written on: 11/08/2014

We use Peninsula business services on a daily basis for all our HR and H&S advice. Their advisors are extremely knowlegable and professional and the advice is generally consistent. Having this support 24 hours a day makes the day job a lot easier and would recommend Peninsula to any business owner. … Read Full Review

By Peninsulalimited

Written on: 13/08/2014

Hello,

Feedback from our clients is very welcomed and appreciated. Only from genuine reviews can potential new clients see how our currently clients rate us. Thanks

Regards
Dan Grayson

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★★★★☆

“Experience of Peninsula”

Written on: 07/08/2014

We joined Peninsula some months back. All of the people I've spoken to have been friendly, polite & extremely helpful. They have answered all of my questions in a timely manner. We are better organised & more equipped to handle our growing business… Read Full Review

By Peninsulalimited

Written on: 02/09/2014

Hello,

Thanks for taking the time to review Peninsula.

Kind Regards,
Directors Ofice

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★★★★★

“The Spinney Experience”

Written on: 06/08/2014 by Pecavi22 (1 review written)

The Spinney Day Nursery Ltd is a Childrens' Day Nursery with two separate sites operating in Cheshire. The Nursery was established in February 1997 with the second Nursery opening in September 2008. Whilst it is a Nursery it is still a business that employs staff and manages Health & Safety, taking its responsibilities for both very seriously. The Nursery sector is a very busy sector with constant change and amendment which often means that there is a constant danger of overlooking something… Read Full Review

By Peninsulalimited

Written on: 08/08/2014

Hello,

We appreciate your review and we are delighted how positively you rate our services. Receiving feedback from genuine clients is a bonus of my job and long may it continue. Once again all the team at Peninsula thank you.

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★★★★★

“Outstanding Service and Advice in all aspects Legal...”

Written on: 04/08/2014 by Alanat1CD (1 review written)

I am a regular user of Peninsula Business Services, and find them to be professional and helpful on every occasion. The service gives our business the peace of mind that we are following legal requirements in what can be a minefields of tribunals and claims. All advisors are highly trained and in almost every case will work from a commercial view whilst still adhering to statutory and legal requirements as well as using integrity, initiative and understanding. All in all, I cannot praise… Read Full Review

By Peninsulalimited

Written on: 05/08/2014

Hello,

Thank you for posting such a glowing reference of your personal and honest experience of working in partnership with Peninsula. Your continued support is much appreciated and we would like to again pass on our thanks.

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★★★★★

“Employment law advice and issues”

Written on: 01/08/2014 by MCHR (1 review written)

Can't speak highly enough of their telephone service and advisors when you have an employment law query or problem. They give understandable advice in a clear and concise way and take you through the whole issue until it is resolved. I've always spoken to the same couple of advisors and then they build up a good knowledge of your business style. Employment law documentation such as contracts is very good. Also H&S advisor very knowledgeable. Only downside - they are sometimes very busy but they… Read Full Review

By Peninsulalimited

Written on: 05/08/2014

Hi,

Thanks for the positive review, we aim to provide all our clients with a high standard of service and I always delighted to hear such positive feedback from our clients. Once again thanks.

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★★★★☆

“Leave it to the professionals & sleep better!”

Written on: 30/07/2014 by BrianH. (1 review written)

Running a company with 23 staff(which includes a workshop), it used to worry me whether we were complying with all the Health & Safety and Personnel Laws. So 9 years ago,I got Peninsula involved & have slept a lot better ever since! It also allows me to get on with running the rest of the business, confident that we are safe from these two potential minefields. When we had our last H&S inspection, the 'Technical Officer' was well impressed & found nothing to comment on. Whilst we have a low… Read Full Review

By Peninsulalimited

Written on: 31/07/2014

Hello,

I am delighted that we have provide you with our services for so long. We aim tp provide a high standard of service and we welcome all genuine feedback. This is reflected in our high score on Review Centre and also our scores on alternative sites. Thank you once again.

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★★★★☆

“Takes the stress out of Personnel Management”

Written on: 26/07/2014 by jjjohn (1 review written)

It seems to me that doing what seems right, fair and logical in personnel management is quite often not enough to ensure compliance with current law and procedure. Peninsula have the latest information from state cases and new law to ensure that we comply. Although I see the management of people as a bit of an art, their guidance removes the stress of uncertainty about the latest good practice. I sometimes question the conservatism of their advice but inevitably end up following it and have… Read Full Review

By Peninsulalimited

Written on: 27/08/2014

Hello,

We appreciate your review very much. We welcome feedback from all of our clients as we use this information to improve on a daily basis.

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★★★★★

“Excellent support in HR and Health & Safety”

Written on: 25/07/2014 by Imcgon (1 review written)

We are a very busy GP Practice whose aim is to always put patients first. That is why we have been using Peninsula for several years so that they can provide us with the necessary support in HR and Health & Safety. I can't fault their expertise and professionalism and I would definitely say that you get great value for money. I have always found their staff to be very friendly and extremely helpful… Read Full Review

By Peninsulalimited

Written on: 31/07/2014

Hi,

Your review is much appreciated, I am pleased to see you are making full use of our services. Should you need advice on a work related issue please don't hesitate to contact us.

Regards,
Dan Grayson

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★★★★★

“Excellent company for HR support.”

Written on: 22/07/2014 by MiriamLongfoot (1 review written)

Peninsula has provided an excellent service to our organisation for several years. In terms of level of service and expertise provided, plus their indemnity cover, I think they represent good value for money. The response has always been prompt and friendly. They also provide training which has been helpful on occasion. I am very happy to recommend this company… Read Full Review

By Peninsulalimited

Written on: 24/07/2014

Hello,

I am very pleased to read that we have supported your business for several years and that the level of service we have provided was a high and consistent standard. We appreciate all feedback from genuine clients and without this we could not be the market leader. Once again thank you for your review.

Regards,
Dan Grayson

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★★★★★

“HR Legal Advice”

Written on: 25/06/2014 by JBrown2014 (1 review written)

As a fast growing challenger brand, we sort a service that would match our pace and needs as develop internationally. Peninsula offered a great 24/7 resource to support our Legal and H&S obligations. We have found the staff there to be exceptional, providing a strong mix of commercial and human reasoning to different situations. Nothing ever seems to be too much, and as a team they review and communicate effectively with one and other, to provide a first rate delivery service. If you are… Read Full Review

By Peninsulalimited

Written on: 26/06/2014

Thank you for completing a review on review centre today and for rating Peninsula so highly. We rate client feedback highly so that we can monitor our service and deliver a consistently high level of service to all.
Should you need any further assistance on any work related issues please dont hesitate to contact our advice department as we have over 120 advisors avaliable to take your call 24/7.

Thank you again,
Dan Grayson
Directors Office

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