Peninsula Business Services Reviews - www.peninsulabusinessservices.co.uk

★★★★☆
4.2 / 5
59
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Media Gallery for Peninsula Business Services - www.peninsulabusinessservices.co.uk

Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk
Peninsula Business Services - www.peninsulabusinessservices.co.uk

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Latest Reviews

★★★★★

“Saved the day”

Written on: 25/08/2015

Having several issues with staff I called in Peninsula and we resolved them, saving me more than their annual costs in one phone call, you don't know the value of piece of mind until you cannot afford it… Read Full Review

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★★★★☆

“Service with a smile!”

Written on: 24/08/2015 by Cassidy163 (1 review written)

In July 2012 we engaged with Peninsula as no one in the business had had any formal Health & Safety training (you were recommended to us from a new member of staff). Following a successful training session received from our representative they have visited our premises on a yearly basis to carry out a full annual audit review. This has provided reassurance and confirmation to the business that we are managing our H&S requirements appropriately. I must admit I tend not to use the advice line as… Read Full Review

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★★★★★

“A great service for any business”

Written on: 20/08/2015 by AnayaKent (1 review written)

We have been using Peninsula for the past 5 years for HR purposes and will certainly carry on using them. All the consultants are only a telephone call away and are extremely helpful. They also provide employee handbook and employment contracts to your specification with sound advice. If in doubt check Peninsula out… Read Full Review

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★★★★★

“Excellent Support from Well Informed Professionals”

Written on: 20/08/2015 by PhilTST (1 review written)

I have always found the team at Peninsula to be outstanding in every area! Thier support is second to none with quick detailed reposnses, which inform, educate and advise accurately to the highest level. Whether you speak to an indivudal or several memebers of their professional team, I have never failed to get the best advice for whichever situation i have enquired about. With the ever changing employment laws, being kept updated with the latest legislation can be confusing and a headache… Read Full Review

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★★★★★

“Thank you! Thank you! Thank you!”

Written on: 19/08/2015

I recently had to deal with a large TUPE procedure for 15 - 20 staff that I was assisted with step by step with a Peninsula representative. What originally seemed a mountain of unidentifiable paperwork and admin, became a straight-forward process in bite size chunks that down to the daily assistance of Peninsula transpired to be understandable and a new skill learnt for me. As each stage was completed, it all became clear and understandable, all down to their on-going support, guidance and… Read Full Review

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★★★★★

“A really useful service for any small or medium business”

Written on: 17/08/2015 by kfross (1 review written)

We have been using Peninsula for both HR and Health & Safety services since 2012, and I would recommend their services. When you first engage they work with you to create the appropriate documentation – such as Employee Handbook, employment contracts, H&S policies and procedures etc. They are then available at the end of the phone for any questions, any time. This is great for ensuring you ‘stay legal’. They also back this up with an insurance policy that covers you – subject to you… Read Full Review

By Peninsulalimited

Written on: 19/08/2015

Hello,

We can provide bespoke documentation and a tailored service to any client who partners with Peninsula. Your feedback is very much appreciated and your recommendations are also.

Kind Regards,
Dan - Directors Office

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★★★★☆

“Reassuringly good!”

Written on: 13/08/2015 by Stevewillis (1 review written)

Personnel matters are complex and are evolving or changing, Peninsula keep us compliant as a company in terms of documentation (contracts, staff handbooks etc) and procedures and they are always there for ongoing telephone support. Peninsula are also there to protect our employees, ensuring that their employment rights are always respected. I am pleased that we put Peninsula in place for our personnel related matters, I'm not sure we we would be compliant had we not signed up… Read Full Review

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★★★★☆

“Helpful advice for smaller companies”

Written on: 13/08/2015 by 225McLain (1 review written)

We have used Peninsula for a number of years, and despite a small break where we tried other services, we came back. Generally speaking, the advisers are very helpful and happy to discuss any concerns or questions in further detail. There have been a few occasions where I have felt that some issues are dealt with as quickly as possible by just sending a template letter or similar through, but that is rare. And when that happens it falls on my as the customer to chase for further information… Read Full Review

By Peninsulalimited

Written on: 19/08/2015

Hello,

We are delighted to hear that you have come back to Peninsula. I hope our relationship can continue for many more years. Thank you for taking the time to provide a review of Peninsula.

Kind Regards,
Dan - Directors Office

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★★★★★

“Peninsula HR Advice Service”

Written on: 12/08/2015

Prompt and efficient advice service for all HR queries. Peninsula staff are professional, friendly and know their stuff. Well worth the cost, especially for a small business… Read Full Review

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★★★★★

“Fantastic HR support and guidance”

Written on: 12/08/2015 by C_Shaw (1 review written)

We have been a Peninsula client for a few years now and have worked to develop our Staff Handbook and update our policies to be in line with current legal requirements. Peninsula were very helpful in guiding us what policies were required and developing them to fit with our business needs. The Peninsula advice line have always been very helpful with queries or individual incidents that need support and guidance. We use HR Online to maintain our HR records, book in all absence and monitor… Read Full Review

By Peninsulalimited

Written on: 18/08/2015

Hello,

Our advice line is open 24 hours, no issue is too big or too small thanks for the feedback.

Kind Regards,
Dan - Directors Office

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★★★★★

“Excellent service very professional”

Written on: 11/08/2015 by Townsendui250 (1 review written)

Their employment advice service was exceptional, courteous & friendly. All the members of staff went out of their way to help, ensuring that I had the correct information I needed. Even when the person I had been dealing with was unavailable, they made sure I received a call back within the hour. The forms & template letters that were sent through on email were easy to follow & once completed I just emailed them back for agreement. The Health & Safety on-line system is very comprehensive, but… Read Full Review

By Peninsulalimited

Written on: 18/08/2015

Hello,

Thank you for the review we really appreciate it. We love feedback good or bad as it helps us to improve our service we offer to thousands of businesses daily.

Kind Regards,
Dan - Directors Office

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★★★★★

“Excellent Prompt Professional service ”

Written on: 11/08/2015 by roundy61 (1 review written)

A fantastic professional service for HR matters, staff are very professional and extremely helpful in listening to you and providing helpful solutions and template letters and a great follow up after any issue. I would have hesitation recommending Peninsula to any company for all there HR needs… Read Full Review

By Peninsulalimited

Written on: 18/08/2015

Hello,

We appreciate the time you have taken to provide us with a review of your experience in working alongside Peninsula. Only through client engagement and feedback do we know that our clients recommend our services to other business owners.

Kind Regards,
Dan - Directors Office

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★★★★★

“Great proactive service”

Written on: 24/06/2015 by 129Cormier (1 review written)

I've used Peninsula are over ten years. I now think of them as another member of the team. I can call and discuss on-going cases and sometime even when I have no concerns they will contact me to make sure everything is ok. I love the fact I do not need to worry about not being covered I selected the optional extra of my service auto renewing (I know not everyone would like) but it was optional. Now I can relax and I have total peace of mind… Read Full Review

By Peninsulalimited

Written on: 10/07/2015

Good Morning,

We really appreciate your feedback, only through client engagement can we can valuable feedback. Your relationship with us for over a decade is testament to the service and relationships we can build. Thank you

Kind Regards,
Dan - Directors Office

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★★★★★

“Easy HR for a small business”

Written on: 11/06/2015 by Springvaleltd (1 review written)

As a business owner of a small business (5 people) it is not practical to keep on top of the ever changing legislation so we invited Peninsula to help us following attendance of one of their seminars. The whole process was was efficient from the initial interview to re-writing our staff contracts and was totally "painless". It is also reassuring to know that if there are any staff problems I have immediate access to an expert. I would recommend all business owners to use this service and sleep… Read Full Review

By Peninsulalimited

Written on: 10/07/2015

Good Morning,

Thank you for taking the time to provide a genuie review of your experience of working alongside Peninsula. We pride ourselves on building the perfect working relationships with all our clients and feedback is an area we take very seriously.

Kind Regards,
Dan - Directors Office

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★★★★☆

“Great HR Expertise for Small Business.”

Written on: 23/12/2014 by SmileCheck (1 review written)

We have subscribed to Peninsula Business Service for past 7 years and have found the HR guidance to be invaluable. With so much legislation and many employment pitfalls waiting for the uninformed business we are reassured to know that we can get expert guidance from Peninsula on every aspect of employment law simply by making a phone call to them. Over this last 7 years by following the step by step advice of Peninsula we have been able to deal most satisfactorily with several difficult… Read Full Review

By Peninsulalimited

Written on: 12/01/2015

Hello,

Your feedback is invaluable to us here at Peninsula. Only through client engagement can we assess and improve our already multi award winning service to the 29,000 clients in the Uk and Ireland.

Kind Regards,
Dan Grayson

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★★★★★

“Professional business advice instantly”

Written on: 16/12/2014 by littlefishaccountants (1 review written)

We have rung Peninsular several times with what felt like are really random queries. We always seem to get someone who knows exactly what we want and can answer straight away. The consultants are always courteous, professional and patient. It gives me confidence to know that we have this facility to call on when we are uncertain about any issue… Read Full Review

By Peninsulalimited

Written on: 05/01/2015

Hi,

Thanks for taking the time during the festive season to provide a review of Peninsula. We really appreciate it, only through client engagement can we gain a true and honest reflection of our services and if we need to improve.

Kind Regards,
Dan - Directors Office

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Justvisas's reply to Peninsulalimited's Comment

Written on: 21/01/2015

Hi,

Its lovely to see that Directors or those in the director office care so much regarding your company's reputation.

I would like to bring to your attention an issue that we are facing. We were signed up to your free trial just before the "festive" season and although we signed up, we didnt get round to setting anything up for the free trial.
Having returned back from the festive break - we have received an invoice from your company and are told that we are now tied into a 3 year contract. This seems totally ridiculous for the reasons mentioned.
We have spoken to a lovely gentlemen and advised surely the festive season cannot be counted and the mere fact that we have not even seen or been introduced to the system should constitute an extension to the trial at best but there seems some need to do an investigation.
Seeing that your company has excellent reviews - i hope that my final review will be similar. Will post a final review once i hear back from you.

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★★★★☆

“Health & Safety Support”

Written on: 16/12/2014 by Camelotte1 (1 review written)

Peninsula offer an excellent service package which has helped us remain compliant, they have written all our policies, and their on-line risk assessment and COSHH templates are easy to use. The system also lists all tasks and highlights tasks that are outstanding, it will even send prompts to employees who are required to carry out a task. Lastly they have an excellent on-line reference library. In summary it is helpful tool to help any busy organisation to remain compliant… Read Full Review

By Peninsulalimited

Written on: 17/12/2014

Hello,

Thank you for taking the time to provide an honest and genuine review of our Health and Safety department. We aim to empower our clients by providing a multi award winning service to all.

Kind Regards,
Dan - Directors Office

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★☆☆☆☆

“Horrendous!”

Written on: 11/12/2014 by Badbadcompany (1 review written)

I was approached by this Company a few years ago and sold their HR services......I cant wait for my contract to finish. Every time their is an issue their standard advice seems to be......settle, settle, settle! We have had one person who worked for two weeks going off saying they have CANCER, to after 2 months be told that it was "WORK RELATED STRESS", NEVER HAD CANCER......advice.....SETTLE! We have had a case recently where someone threatened a member of staff, we had to involve the police… Read Full Review

By Peninsulalimited

Written on: 17/12/2014

Hello,

Reading your review concerns me. I would like the opportunity to look into your feedback with more detail please and I will pass my personal contact details onto Review Centre. I can also see that you have commented on several old reviews. Your experience of our services is rare, I know you will not want to hear that but it is a fact. I therefore would like to resolve this issue for you and will be in contact shortly. Please respond and I will work with you.

Kind Regards,
Dan - Directors Office

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Faircomment333's reply to Peninsulalimited's Comment

Written on: 14/01/2015

I have read this review and have not yet submitted one of my own. I have recently had to sell my business under very difficult circumstances and offered to split the difference on the remaining time of the contract which I felt was a fair compromise, given that no further assistance would ever be required from your organisation. I wrote to 'The Directors" but all I have had so far was a terse conversation with someone in credit control, followed by a standard response from your 'Client Satisfaction' team which informed me that it was to be passed back to credit control to arrange penalty payment. It is clear that some companies choose to spend all their time and attention on new business, failing to remember that dissatisfied ex-clients who have been loyal do have recourse to air their unsatisfactory experiences. Perhaps you might like to take a look at my very reasonable proposal which should have been considered by you and your fellow senior colleagues in the first place. My letter was addressed to 'the Directors' and not to a credit controller - such lack of care and attention is insulting and unacceptable.

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Faircomment333's reply to Peninsulalimited's Comment

Written on: 14/01/2015

I have not yet written a review of my latest experience of your company, but as a long standing and loyal customer, I am most disappointed in the lack of empathy shown to my difficult circumstances which have resulted in the sale of my business. I wrote to "the Directors" but instead, today I received a standard response from your so-called "Client Satisfaction" team, who simply referred me back to a credit controller for payment of penalty for the termination of a five-year contract which has a few months left on it. I had offered to meet you half-way, having fully explained my situation and felt that this was a reasonable offer - no-one of any seniority whatsoever has even bothered to contact me. I had a very terse response from someone in credit control who had no understanding and clearly no customer service training. Perhaps, it is you who should be contacting me as a matter of urgency. Much time appears to be expended on getting new business to sign up to an onerous contract and none given whatsoever, now that this particular cash cow no longer requires your services. Please get in touch with me as a matter of urgency, my contract is SPO043.

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★★★★★

“Protection for a small business”

Written on: 04/09/2014

My business has 120 employees and has been a client of Peninsula's since June 2010. I've always found the telephone advisers to be professional and helpful in all aspects of employment legislation, which ensures that we don't make costly errors in employee matters. Probably even more important than that is the indemnity insurance included with the contract whereby we are covered against tribunal claims both in terms of representation and the award against us should we ever lose a case… Read Full Review

By Peninsulalimited

Written on: 05/09/2014

Hello,

I am delighted we have supported your business during some stressful times. Thank you very much for your reviews it is very much appreciated.

Kindest regards,
Directors Office

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★★★★★

“Excellent Service Provided”

Written on: 03/09/2014 by mdyeates (1 review written)

We have used Peninsula Business Services for a number of years now for HR and also for H&S. The service they provide saves me an endless amount of hours. You have to be extremely careful with regards to Employment Law and Health & Safety matters. When you have several hats in a company it is great to know that you can rely on someone like Peninsula to assist you with the day to day running of the company. We have found the on-line assistance brilliant and have needed this advice on many… Read Full Review

By Peninsulalimited

Written on: 04/09/2014

Hello,

We really appreciate your kind wards. Hear genuine feedback from our clients is one of the best parts of my job. Once again, thank you.

Kinds Regards,
Directors Office

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