Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.5 / 5
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  • Value For Money

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Latest Reviews

★★★★★

“Great Savings, Customer care and Product”

Written on: 20/03/2015 by Richie72 (1 review written)

I've finished my first week's travels on my new Whistle Patwin 1483d, i love it! To begin, i was looking at bikes in a Main Store in my town, for the same product it was £130 more from the shop, so i thought 'Why not look online?' I did, found this excellent site and after a few days decided to place my order. The next day i contacted them to ask if they stock the same tyres and they came back to me the same evening with a polite reply. The bike turned-up within the seven days, i admit i was… Read Full Review

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★★★★★

“Amazing customer service and value for money”

Written on: 16/03/2015

I could not rate this company highly enough. Just bought my 11 year old a Dawes sprint 26 and he is delighted with it. I ordered it online and realised I was within 35 miles from warehouse so collected it on way to ferry back to Northern Ireland. Staff were so friendly and helpful and even printed me a route planner to get back onto M6. This bike was excellent value for money and I will definitely use this company again in the future… Read Full Review

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★☆☆☆☆

“Appalling customer service damaged product”

Written on: 18/02/2015 by Haven171 (1 review written)

Our daughters bike arrived with a very deep and obvious scratch on the handle bars, I cannot believe whoever dispatched this bike could have missed it. I emailed my complaint as you only have a couple of hours in the day to actually speak to someone I was offered £10 back or accessories of £15 I said this wasn't acceptable to which they replied with take it or leave it, unfortunately my daughter had seen the bike and fell in love with it and begged me not to send it back. After a very… Read Full Review

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★★★★★

“Great prices, great delivery, great bike!”

Written on: 13/02/2015 by MariyahKeith58 (1 review written)

Ordered a bike for my wife attracted by a 40% saving over what I would have paid in a shop. Although it was suggested delivery might take up to 7 days, the bike arrived yesterday within 5 days. It was very well packaged and protected as evidenced by the fact that I have now unwrapped and inspected it. It is in perfect order, nothing missing, nothing wrong and totally unmarked. If you ask - "what do I like about this company?" - my reply can only be that I tend to like anyone that can save me… Read Full Review

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★★★★★

“Perfect service and great people”

Written on: 06/02/2015 by richardw227 (1 review written)

I bought a Dawes Academy 20 from Bikue2udirect for my sons birthday. It was all rather short notice, but they checked stock, arranged express delivery and called me back several times to notify me of progress. It was MUCH a cheaper than competition, and a great shopping experience. Kudos to the man I dealt with, who was great to deal with. Would recommend thoroughly. … Read Full Review

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★★★★★

“Brilliant”

Written on: 02/02/2015 by Lesleyziggy (1 review written)

Service swift and second to none for customer service. I had bought my little girl a bike for Christmas and purchased it well before. Bit the helmet was too small. I emailed the company who had absolutely no hesitation in swopping it for me even though by then it as several months. And they stated safety was important to them. I am extremely grateful… Read Full Review

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★★★★★

“Enjoyable experience ”

Written on: 19/01/2015 by AuntyDenny (1 review written)

I bought a lovely traditional ladies bicycle for my neice, Easy website to use, great bikes at good prices to choose from. I quickly found the one I wanted and paid for it quickly and easily. I ordered it to be delivered direct to her but had an issue with her address. The man I dealt with from customer service replied to my email promptly and put my concern to rest. The bike was delivered in a timely fashion and I could track it, I was very excited and told my neice to stay in and wait for… Read Full Review

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★★★★★

“Top Service..!!”

Written on: 16/01/2015 by Shazzeeee. (1 review written)

Great savings on popular brand named cycles.... Excellent Customer Service... I had a problem with a delivery that was no fault of this company They were very helpful and friendly.. Gave me great reassurance.... I would not hesitatation in recommending them to anyone... I look forward to using my new Raleigh Ridgeback cycle in the very near future.... With the savings I have made purchasing a cycle from Bikes 2U Direct I will be able to buy accessories for it..... … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 14/01/2015 by Alicooke (1 review written)

Bike delivered quickly. We assembled it some weeks later on Xmas eve to discover bend in rear wheel. Contacted company who quickly responded to suggest a wheel true at our local bike shop which they would pay for. Following this, the bike shop recommended a new wheel. I contacted customer service and they immediately dispatched a new wheel, no quibbles and paid the cost of wheel true. Excellent customer service… Read Full Review

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★★★★★

“Fantasic efficient service ”

Written on: 29/12/2014 by Memphis22 (1 review written)

I am very VERY impressed with bikes 2 u direct and the Yodel delivery company.i ordered my DAWES DUCHESS ROSES bike on the Friday and it was here on the Monday,the basket was separated from the bike but I emailed bike 2u and they responded with a positive answer within half an hour. The customer service was friendly and positive and true to their word my basket was here the following Monday. I highly recommend this company and would certainly use them again...Heidy bristol uk… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM”

Written on: 12/12/2014 by BrynleeKirkland (1 review written)

I am utterly disgusted by the way they have handled our order and their failure to communicate. They despatched our order using their courier service Yodel who have failed to deliver the bike numerous times. Upon trying to contact Bike2U Direct by phone which are only open between 2-5pm mon-fri we got the same message stating these opening times. We have sent lots of emails and recieved very little response. In fact we thought they had closed down early for the xmas period. Basically I feel… Read Full Review

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★★★★★

“Excellent Bike Shop”

Written on: 14/11/2014 by adamainge (1 review written)

I ordered a bike for my lad for xmas. The bike was dispatched very promptly by bike2udirect and arrive in perfect condition. The bike is amazing, must better than the bikes you pick up from Halfords, and the price is also very good. Would well recommend to anyone considering buying from this online shop, and i'm even considering purchasing another bike soon for them. :-)… Read Full Review

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★★★★★

“OMG outstanding service.”

Written on: 25/10/2014

very easy to use website, ordered a childs manchester united bike at 9.30pm on thursday and was presuming i would get it tuesday as it say 1-3 days delivery but due to the time i ordered it on thursday night i was classing friday as the 1st day then most companys don't class weekends as a working day so monday wouls of been the 2nd day, but i recieved the bike 30 mins ago(saturday) really pleased with bikes2udirect, excellent service :-)… Read Full Review

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★★★★★

“Very happy with the service”

Written on: 07/10/2014 by Overdrive123 (1 review written)

Found the customer service fantastic, was very helpful and they couldn't do enough while talking to my son. The bike was great for the price and was delivered on day was due. I would recommend to anybody and will definitely use them again when need another bike… Read Full Review

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★★★★★

“Good value”

Written on: 01/10/2014 by elmo-lewis (1 review written)

Bought a 2011 Dawes Discovery 701 for £500. It had been in stock a while but as the components alone have a value of almost £500 it seemed a good deal. Ordered it Monday night and it arrived fully boxed etc early on Wednesday morning (Oct 2014). I had to attach pedals and handlebar and also tweak brakes and a couple of spokes but that was no problem. My previous bike was bought from a dealer and I collected it 'ready to ride', a service not offered here. Never mind that- I consider I got a… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 08/09/2014 by mattsims (1 review written)

I bought 2 bicycles over the last 2 weeks and both orders were delivered quickly. Bikes were in a condition to easily assemble straight out the box. The customer care was quick to response to help too. I'm very happy and recommend bikes2udirect… Read Full Review

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★★★★★

“Excellent service”

Written on: 03/09/2014 by ecmorgan (1 review written)

Excellent company to deal with if you want service. Bike was despatched same day. Saddle had a defect and was replaced within 4 days with manufacturer's original. Was offered an equivalent within a day if I wanted. A pleasant experience altogether… Read Full Review

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★★★★★

“Service plus”

Written on: 16/08/2014 by Nicholson37 (1 review written)

Having tried to obtain a Claud Butler Roubaix cycle from Amazon with no joy I tried bikes2udirect.What a surprise,no messing around friendly service and a lot of help.Add to this a saving of £220 gilded the lily. Prompt delivery ie within 24 hours and assembly in a day.Yes I got stuck once or twice but had no great problems,great service… Read Full Review

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★★★★★

“Excellent service and prompt delivery”

Written on: 09/08/2014 by liamkiely (1 review written)

I purchased a ladies Raleigh Talus 2 for £100 LESS than Halfords wanted for the same bike !! The bike arrived promptly. Many Thanks for the positive experience. Will definitely recommend your site to anyone I know looking to purchase a bike. LK from Bath… Read Full Review

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★★★★★

“claud butler aspect purple”

Written on: 07/08/2014 by MRPLUMBOBBY (1 review written)

I recently purchased a claud butler bike for my daughter, the delivery time was quick, the customer care was good in fact they went a little further than they needed to, although I found communication by phone difficult, the emailing was good. The bike came well packaged and did not take me long to assemble the different parts, I would recommend to buy from this company… Read Full Review

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