Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Grade B bike”

Written on: 29/10/2016 by ZaireEaton9 (1 review written)

Ordered grade B bike as I loved my daughters Viking bike but it was very expensive for myself as I am retired. Staff sent me a photograph of the flaw Bike arrived within 48 hours Amazing Got bike assembled, missing one small part for basket Bikes2udirect sent this 1st class post the next day We still did not know how to assemble this and an employee phoned our house to advise Got bike fully assembled Well done to all staff concerned and thanks for a fantastic service … Read Full Review

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★★★★★

“Excellent service”

Written on: 27/10/2016 by HeatherDee (1 review written)

I am delighted with the service I have received from bikes2udirect. I have read some other reviews and I have to say that the negative reviews have been extremely unfortunate because very rarely have I dealt with someone who takes as much time and care in assisting a customer than Khristine did in helping me. I purchased a B Grade Claude Butler bike and the seat post was missing. I contacted customer service and Khristine responded the same day, and posted the item out the next day. I bought… Read Full Review

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★★★★★

“Great Service & Great People”

Written on: 11/10/2016 by sliknik (1 review written)

I purchased a BMX for my sons birthday from this company. The delivery was super quick, but when I opened the box the manufacturer has included the wrong front wheel in the package. I started to worry a bit after reading some not so good reviews. However I emailed their customer services and didn't really hope for much. HOWEVER I got a call back from them within the hour - I must admit I was impressed! They apologised for the inconvenience and were particularly concerned since it was a… Read Full Review

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★★★★★

“Just absolutely fab”

Written on: 09/09/2016 by xmBennett278 (1 review written)

I was recommend by a colleague. Their service is fab l asked a few questions and they were prompt in response and very very helpful. I am delighted the bike arrived exactly when they said would recommend them to everyone. Well done good old fashioned customer service in a digital world. The perfect match. Thank you… Read Full Review

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★★★★★

“Rapid delivery. Great follow up service. Highly...”

Written on: 08/09/2016 by El_Antipatico (1 review written)

Bought both my sons' bikes from bikes2udirect and received both within 48hrs of ordering online (during week). Had minor issue with a Claud Butler Blast 14" BMX for my 5yr old as found a tear in the saddle with some scratching underneath but felt that this was down to manufacturer as bike was sealed in a box with seat packaged individually. Contacted bikes2udirect, sending photos of the damage taken on day of opening/assembling the bike. Received a very prompt email from the person I dealt with… Read Full Review

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★★★★☆

“Fatman bike”

Written on: 05/09/2016 by Dayanac481 (1 review written)

Great value Good service speedy delivery very pleased easy to assemble… Read Full Review

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★★★★☆

“Very good service”

Written on: 27/08/2016 by xuHorton283 (1 review written)

The child's bike arrived quickly but the saddle was missing which was very disappointing. However, Customer service responded promptly and got another saddle to us in time for the bike to be delivered as a birthday present. Very pleased with the responsiveness of the company and good service… Read Full Review

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★★★★★

“Excellent service!”

Written on: 20/07/2016 by malgorzatakondek (1 review written)

Recommend to everyone! Excellent service! Express delivery! Bike is amazing! Even there was very little problem was resolved incredibly fast! Big thanks to Khristine for providing very professional service!Good work… Read Full Review

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★☆☆☆☆

“Sent me a broken bike then told me that I needed to fix it”

Written on: 12/07/2016 by mahmoodrobin (2 reviews written)

100% Poor and Pathetic. First they send me a 'new' bike that is actually broken and rusty. They then told me that I should fix this myself! The equally incompetent Khristine from "Customer Care" (what a joke), mentions, quote: It is a simple task. If you felt unwilling to replace this yourself and seeked professional assistance, this would be under your responsibility What kind of reputable company does this? Please avoid and don't buy from here. The good reviews must have been self written… Read Full Review

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★★★★★

“Highly recommended”

Written on: 13/05/2016 by Gonzales53 (1 review written)

Great communication, quick to respond. Really nice guys… Read Full Review

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★★★★★

“Brilliant company”

Written on: 08/04/2016 by CassiusAlvarado109 (1 review written)

Bought a bike on a Thursday pm, delivered Easter Saturday. Slight damage to a part of the bike, not caused by bikes direct, replacement sent within two weeks. Quick and courteous replies to emails. Brilliant… Read Full Review

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★★★★☆

“Great customer service!”

Written on: 06/03/2016

I ordered a decent bike, perfect for everyday use and the price is suitable for a student. I have had a few issues with some of the parts on the bike, but nothing customer service didn't fix straight away. They answer within an hour, always positive and wanting to help. As well as that, new parts for my bike came in the post after a short amount of time. Can highly recommend!… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 08/02/2016 by reyffer (1 review written)

I totally recommend them. They have great prices and dispatch things quickly. Also, they are always ready to help afterwards, like when I needed an extra invoice many months after the purchase and also when I needed a spare part specific for my bike and they chased it for me. Very happy with them… Read Full Review

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★☆☆☆☆

“Very poor customer care....”

Written on: 16/01/2016

I purchased 3 bikes for my 3 sons and had them delivered to my parents house as we were spending Christmas there. We planned to build the bikes on Christmas eve as this was the only option, however when we came to build the bikes, one was damaged, (I believe it was a manufactory fault not damaged from delivery). This bike was for a 6yr old, who still believes in Father Christmas. After contacting the company, they collected the bike on the 5th Jan, and I had to chase the company several times… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service Help .....”

Written on: 14/01/2016 by jess1978 (1 review written)

Please do not buy from here, I order my son a bike for Christmas which came with many faults emailed customer services and called them, absolutely rubbish no help at all and now left with a bike that does not work, their advise send it back to them at a cost to me and they will decide if it is a manufacturing fault which clearly it is and then try to repair it, shocking attitude from person taking my call… Read Full Review

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★★★★★

“ bmx bike”

Written on: 24/12/2015 by Delaney189 (1 review written)

I bought a bicycle from Spain! I had to take care of the freight that do not send to my country, but I needed that bike. at all times they have been very friendly, always answering my questions quickly. Six days later I got the bike and I'm very happy, I will definitely buy… Read Full Review

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★★★★★

“Faultless”

Written on: 25/11/2015

I bought a first generation Rido saddle at a very good price and which was promptly delivered. Very pleased. A PayPal option would be appreciated… Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 23/11/2015 by alex-c (1 review written)

Got a really nice bike at a great price and the customer service was excellent - efficient, polite and very speedy!… Read Full Review

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★★★★★

“excellent service ”

Written on: 12/11/2015 by pjayanon (1 review written)

Bought two bikes from bikes2udirect both absolutely amazing quality and value customer service second to none Very helpful advice and all promises met on the button My e mail enquiry to them was answered almost immediately and the person I dealt with went out of his way to accommodate Was also impressed by yodel delivery iv heard bad reports but on both occasions of delivery from bikes2u they were also on the button I heartily recommend bikes2u and there delivery service thanks again … Read Full Review

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★★★★★

“Brilliant fast helpful service, great bike!”

Written on: 30/10/2015 by Paityn87 (1 review written)

I ordered my bike after seeing it was much cheaper than several other places I had looked at. The bike arrived quickly and was first class. E-mail updates kept me informed at all stages. Would totally recommend Bikes2udirect to anyone! Great job!… Read Full Review

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