Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Absolutely Fantastic, Very impressed”

Written on: 30/08/2015 by Greens-Manchester (1 review written)

Ordered the same bike with a previous company on line, who to be fair contacted us to say the one they had in stock was damaged & wouldn't send this out to us, we didn't see the email until 4 days before my little boys birthday. Searched again online & found Bikes2U - what can I say! the bike was delivered after requesting fast delivery within in 2 days - WOW!!!! pressure off. The bike was well packaged with every part of the bike wrapped in corrugated cardboard, Not a scratch on it - PERFECT… Read Full Review

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★★★★★

“Cannot recommend highly enough !”

Written on: 27/08/2015

I purchased a new Bike for my wife and when it arrived we were very happy with the quality, however there were a few slight issues regarding a couple of rub marks on the main handlebar stem and a noticeable bad scratch on the front wheel, which would appear to have occurred whilst in transit to us via the carrier. Having contacted the company to advise them they kindly arranged to send a replacement wheel with inner tube and tyre levers, and as we were not overly bothered by the rub marks they… Read Full Review

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★★★★★

“Bargain whistle bike ”

Written on: 25/08/2015

What can I say..apart from a fantastic product. Whistle hurlon...and fantastic customer service. Friendly staff. Quick delivery and a price to beat every one.!. I Will most certainly use again and inform all my bike buddies of this great cycle company. Many thanks again… Read Full Review

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★★★★☆

“A Great Deal!”

Written on: 21/08/2015 by Kasey34 (1 review written)

68yr old askes a few questions and then orders bike online,very speedy delivery. There was a problem I was unaware about 'truing', however took said wheel to local shop on advice of seller, where it was fixed and seller promptly refunded said cost. Very happy granny who is delighted with her purchase and can be seen whizzing down the prom. Excellent bicycle, really good service… Read Full Review

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★★★★★

“Unexpectedly excellent”

Written on: 20/08/2015 by boughrood (2 reviews written)

The bike was an excellent price and delivery was on time . However the front wheel would not fit in to the forks and this was due to the forks having been damaged in transit by the carrier . I was dreading having to contact the company . Excellent prices and fast delivery is not usually found in the company of excellent customer service To my great surprise we got through to the company immediately and within 10 minutes they  had completely solved the problem . They arranged for a local… Read Full Review

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★★★★★

“fantastic service”

Written on: 18/08/2015 by Sheilaanne48 (0 reviews written)

Ordered Prelude Viking ladies bike, a take on a vintage bike. Delivery 48 hours, easy to assemble and a nice sturdy comfortable bike. Bought gel saddle though as like all bikes the one supplied is too uncomfortable. Nice little basket on the front, sit up and beg style, excellent buy all round… Read Full Review

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★★★★★

“Great bike-fantastic service”

Written on: 12/08/2015 by Morris360 (1 review written)

Bike arrived promptly within 3 days of ordering and was good value. Two screws were missing however my email was dealt with incredibly quickly and the screws arrived the next day! Really pleased with my lovely bike and would recommend bikes2udirect to anyone… Read Full Review

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★★★★★

“Great Service and Fantastic value!”

Written on: 06/08/2015 by Mrs.R. (1 review written)

Bike arrived next day can't beat that for service! There was a scratch on the back fork but these things happen, I did email to advise them and they were bending over backwards to rectify which wasn't necessary. I was very happy with their Service they replied instantly to my messages and Product £150 cheaper than my local Store!! Well done guys highly recommended - Thanks!… Read Full Review

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★☆☆☆☆

“Damaged bike, no lock, and no response!”

Written on: 05/06/2015 by Kiddgz295 (1 review written)

My bike arrived with scratched handlebars and frame, and with a lock I ordered missing. I got a response back quite promptly to say they could send me a whole new bike to replace it, but I couldn't take another day off work and asked if they could replace the handle bars only, and to question where my lock was. That was 4 weeks and I've had no response since. Sent 4 emails and haven't had a reply or my lock. . Joke company. Avoid!… Read Full Review

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★★☆☆☆

“Terrible Customer Service”

Written on: 01/06/2015 by Elizabeth12st (1 review written)

I ordered a Claud Butler bike, had it 2-3 weeks and the front wheel seized up. I could not ride it, front wheel bearings went. I emailed the company about this and did not get a respond so I took it to Halfords and got it repaired. I was practicing for a ride on behalf of British Heart Foundation and needed as much practice as possible, therefor had to get it fixed. 3 weeks later I had an email back saying they can't do anything about it because I got a third party company to repair it. I was… Read Full Review

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★★★★☆

“Great customer service”

Written on: 27/04/2015 by Alexandra425 (1 review written)

I was a bit hesitant getting my sons first bike through this website, since it was cheaper than the rest, and I'd not heard of it. When the stem didn't fit into the frame I groaned, thinking that I'd have to spend ages on websites and my son wouldn't have it ready on his birthday. But one phone call to the person I dealt with and everything was sorted. He was friendly and knowledgable and went the extra mile to make sure that the part I needed arrived ASAP. The part was exactly right, and my… Read Full Review

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★★★★★

“Great Savings, Customer care and Product”

Written on: 20/03/2015 by Richie72 (1 review written)

I've finished my first week's travels on my new Whistle Patwin 1483d, i love it! To begin, i was looking at bikes in a Main Store in my town, for the same product it was £130 more from the shop, so i thought 'Why not look online?' I did, found this excellent site and after a few days decided to place my order. The next day i contacted them to ask if they stock the same tyres and they came back to me the same evening with a polite reply. The bike turned-up within the seven days, i admit i was… Read Full Review

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★★★★★

“Amazing customer service and value for money”

Written on: 16/03/2015

I could not rate this company highly enough. Just bought my 11 year old a Dawes sprint 26 and he is delighted with it. I ordered it online and realised I was within 35 miles from warehouse so collected it on way to ferry back to Northern Ireland. Staff were so friendly and helpful and even printed me a route planner to get back onto M6. This bike was excellent value for money and I will definitely use this company again in the future… Read Full Review

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★☆☆☆☆

“Appalling customer service damaged product”

Written on: 18/02/2015 by Haven171 (1 review written)

Our daughters bike arrived with a very deep and obvious scratch on the handle bars, I cannot believe whoever dispatched this bike could have missed it. I emailed my complaint as you only have a couple of hours in the day to actually speak to someone I was offered £10 back or accessories of £15 I said this wasn't acceptable to which they replied with take it or leave it, unfortunately my daughter had seen the bike and fell in love with it and begged me not to send it back. After a very… Read Full Review

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★★★★★

“Great prices, great delivery, great bike!”

Written on: 13/02/2015 by MariyahKeith58 (1 review written)

Ordered a bike for my wife attracted by a 40% saving over what I would have paid in a shop. Although it was suggested delivery might take up to 7 days, the bike arrived yesterday within 5 days. It was very well packaged and protected as evidenced by the fact that I have now unwrapped and inspected it. It is in perfect order, nothing missing, nothing wrong and totally unmarked. If you ask - "what do I like about this company?" - my reply can only be that I tend to like anyone that can save me… Read Full Review

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★★★★★

“Perfect service and great people”

Written on: 06/02/2015 by richardw227 (1 review written)

I bought a Dawes Academy 20 from Bikue2udirect for my sons birthday. It was all rather short notice, but they checked stock, arranged express delivery and called me back several times to notify me of progress. It was MUCH a cheaper than competition, and a great shopping experience. Kudos to the man I dealt with, who was great to deal with. Would recommend thoroughly. … Read Full Review

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★★★★★

“Brilliant”

Written on: 02/02/2015 by Lesleyziggy (1 review written)

Service swift and second to none for customer service. I had bought my little girl a bike for Christmas and purchased it well before. Bit the helmet was too small. I emailed the company who had absolutely no hesitation in swopping it for me even though by then it as several months. And they stated safety was important to them. I am extremely grateful… Read Full Review

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★★★★★

“Enjoyable experience ”

Written on: 19/01/2015 by AuntyDenny (1 review written)

I bought a lovely traditional ladies bicycle for my neice, Easy website to use, great bikes at good prices to choose from. I quickly found the one I wanted and paid for it quickly and easily. I ordered it to be delivered direct to her but had an issue with her address. The man I dealt with from customer service replied to my email promptly and put my concern to rest. The bike was delivered in a timely fashion and I could track it, I was very excited and told my neice to stay in and wait for… Read Full Review

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★★★★★

“Top Service..!!”

Written on: 16/01/2015 by Shazzeeee. (1 review written)

Great savings on popular brand named cycles.... Excellent Customer Service... I had a problem with a delivery that was no fault of this company They were very helpful and friendly.. Gave me great reassurance.... I would not hesitatation in recommending them to anyone... I look forward to using my new Raleigh Ridgeback cycle in the very near future.... With the savings I have made purchasing a cycle from Bikes 2U Direct I will be able to buy accessories for it..... … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 14/01/2015 by Alicooke (1 review written)

Bike delivered quickly. We assembled it some weeks later on Xmas eve to discover bend in rear wheel. Contacted company who quickly responded to suggest a wheel true at our local bike shop which they would pay for. Following this, the bike shop recommended a new wheel. I contacted customer service and they immediately dispatched a new wheel, no quibbles and paid the cost of wheel true. Excellent customer service… Read Full Review

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