Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
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  • Value For Money

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Latest Reviews

★★★★★

“Enjoyable experience ”

Written on: 19/01/2015 by AuntyDenny (1 review written)

I bought a lovely traditional ladies bicycle for my neice, Easy website to use, great bikes at good prices to choose from. I quickly found the one I wanted and paid for it quickly and easily. I ordered it to be delivered direct to her but had an issue with her address. The man I dealt with from customer service replied to my email promptly and put my concern to rest. The bike was delivered in a timely fashion and I could track it, I was very excited and told my neice to stay in and wait for… Read Full Review

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★★★★★

“Top Service..!!”

Written on: 16/01/2015 by Shazzeeee. (1 review written)

Great savings on popular brand named cycles.... Excellent Customer Service... I had a problem with a delivery that was no fault of this company They were very helpful and friendly.. Gave me great reassurance.... I would not hesitatation in recommending them to anyone... I look forward to using my new Raleigh Ridgeback cycle in the very near future.... With the savings I have made purchasing a cycle from Bikes 2U Direct I will be able to buy accessories for it..... … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 14/01/2015 by Alicooke (1 review written)

Bike delivered quickly. We assembled it some weeks later on Xmas eve to discover bend in rear wheel. Contacted company who quickly responded to suggest a wheel true at our local bike shop which they would pay for. Following this, the bike shop recommended a new wheel. I contacted customer service and they immediately dispatched a new wheel, no quibbles and paid the cost of wheel true. Excellent customer service… Read Full Review

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★★★★★

“Fantasic efficient service ”

Written on: 29/12/2014 by Memphis22 (1 review written)

I am very VERY impressed with bikes 2 u direct and the Yodel delivery company.i ordered my DAWES DUCHESS ROSES bike on the Friday and it was here on the Monday,the basket was separated from the bike but I emailed bike 2u and they responded with a positive answer within half an hour. The customer service was friendly and positive and true to their word my basket was here the following Monday. I highly recommend this company and would certainly use them again...Heidy bristol uk… Read Full Review

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★☆☆☆☆

“This company has taken my money out of my bank account...”

Written on: 13/12/2014 by AWorldMaker (1 review written)

This company has taken my money out of my bank account via an automated online service, whereby I ordered a new bike for my son. I received and automated email confirming the order, yet I have not received my goods. Emails go unanswered, the only working phone line, states that you should ring between 2-5pm weekdays, that message loops continuously even during those times. The only human contact, rang 2 days after placing the order, stating the bike colour I chose was out of stock, so was the… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM”

Written on: 12/12/2014 by BrynleeKirkland (1 review written)

I am utterly disgusted by the way they have handled our order and their failure to communicate. They despatched our order using their courier service Yodel who have failed to deliver the bike numerous times. Upon trying to contact Bike2U Direct by phone which are only open between 2-5pm mon-fri we got the same message stating these opening times. We have sent lots of emails and recieved very little response. In fact we thought they had closed down early for the xmas period. Basically I feel… Read Full Review

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★★★★★

“Excellent Bike Shop”

Written on: 14/11/2014 by adamainge (1 review written)

I ordered a bike for my lad for xmas. The bike was dispatched very promptly by bike2udirect and arrive in perfect condition. The bike is amazing, must better than the bikes you pick up from Halfords, and the price is also very good. Would well recommend to anyone considering buying from this online shop, and i'm even considering purchasing another bike soon for them. :-)… Read Full Review

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★★★★★

“OMG outstanding service.”

Written on: 25/10/2014

very easy to use website, ordered a childs manchester united bike at 9.30pm on thursday and was presuming i would get it tuesday as it say 1-3 days delivery but due to the time i ordered it on thursday night i was classing friday as the 1st day then most companys don't class weekends as a working day so monday wouls of been the 2nd day, but i recieved the bike 30 mins ago(saturday) really pleased with bikes2udirect, excellent service :-)… Read Full Review

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★★★★★

“Very happy with the service”

Written on: 07/10/2014 by Overdrive123 (1 review written)

Found the customer service fantastic, was very helpful and they couldn't do enough while talking to my son. The bike was great for the price and was delivered on day was due. I would recommend to anybody and will definitely use them again when need another bike… Read Full Review

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★★★★★

“Good value”

Written on: 01/10/2014 by elmo-lewis (1 review written)

Bought a 2011 Dawes Discovery 701 for £500. It had been in stock a while but as the components alone have a value of almost £500 it seemed a good deal. Ordered it Monday night and it arrived fully boxed etc early on Wednesday morning (Oct 2014). I had to attach pedals and handlebar and also tweak brakes and a couple of spokes but that was no problem. My previous bike was bought from a dealer and I collected it 'ready to ride', a service not offered here. Never mind that- I consider I got a… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 08/09/2014 by mattsims (1 review written)

I bought 2 bicycles over the last 2 weeks and both orders were delivered quickly. Bikes were in a condition to easily assemble straight out the box. The customer care was quick to response to help too. I'm very happy and recommend bikes2udirect… Read Full Review

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★★★★★

“Excellent service”

Written on: 03/09/2014 by ecmorgan (1 review written)

Excellent company to deal with if you want service. Bike was despatched same day. Saddle had a defect and was replaced within 4 days with manufacturer's original. Was offered an equivalent within a day if I wanted. A pleasant experience altogether… Read Full Review

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★★★★★

“Service plus”

Written on: 16/08/2014 by Nicholson37 (1 review written)

Having tried to obtain a Claud Butler Roubaix cycle from Amazon with no joy I tried bikes2udirect.What a surprise,no messing around friendly service and a lot of help.Add to this a saving of £220 gilded the lily. Prompt delivery ie within 24 hours and assembly in a day.Yes I got stuck once or twice but had no great problems,great service… Read Full Review

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★★★★★

“Excellent service and prompt delivery”

Written on: 09/08/2014 by liamkiely (1 review written)

I purchased a ladies Raleigh Talus 2 for £100 LESS than Halfords wanted for the same bike !! The bike arrived promptly. Many Thanks for the positive experience. Will definitely recommend your site to anyone I know looking to purchase a bike. LK from Bath… Read Full Review

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★★★★★

“claud butler aspect purple”

Written on: 07/08/2014 by MRPLUMBOBBY (1 review written)

I recently purchased a claud butler bike for my daughter, the delivery time was quick, the customer care was good in fact they went a little further than they needed to, although I found communication by phone difficult, the emailing was good. The bike came well packaged and did not take me long to assemble the different parts, I would recommend to buy from this company… Read Full Review

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★☆☆☆☆

“Terrible quality bikes”

Written on: 05/08/2014 by AllisonDoherty194 (1 review written)

DONT TOUCH THESE BIKES, THEY ARE CHEAPLY AND POORLY MADE AND UNUSABLE Having purchased my bike it arrived with no saddle or pedals, several days later they arrived, so built the bike but noticed a puncture before we had even sat on the bike,after taking it to the local bike shop, who told me the rims are really poorly made with several sharp edges which are puncturing the tyres, they have tried to eliminate this by filing off edges and taping over others, the tyres were so cheap they went… Read Full Review

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★★★★★

“Excellent Service”

Written on: 27/07/2014 by 420Burke (1 review written)

Awesome service from Tobie made a special effort to get my daughters present on time, thank you… Read Full Review

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★★★★★

“Prompt Delivery and Fantastic Bike”

Written on: 23/07/2014

I've looked at many bikes recently and my Husband decided to go with Viking Graduate for me as it had a 16inch frame which would suit me being only 5ft 2in, it's Amazing, the best bike I've ever owned, looks Great and has heaps of Style compared to many that cost far more..so far it's been an absolute joy to ride and I'm looking forward to many Happy moments cycling and keeping fit..the prompt delivery was an absolute Bonus and my Husband found it simple to assemble, Many Thanks… Read Full Review

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★★★★☆

“viking downtown bike”

Written on: 18/07/2014 by gwGibbons321 (1 review written)

Good bike, great value for money, front wheel not true, contacted customer services who replied same day with satisfactory resolution, get wheel trued locally and send invoice to bikes2u for full refund. Excellent and fair solution. My wife loves her new bike and I'm not moaning about the price!… Read Full Review

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★★★★★

“As good as it gets”

Written on: 17/07/2014 by OldPlonker (1 review written)

Excellent service in supplying a well specified practical bike. The bike was easily assembled and in perfect working order. Included in the order were two inner tubes of which one was ommitted from the parcel. I emailed the company and immediately got an apology and a promise to send the missing item by parcel post and it arrived two days later… Read Full Review

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