Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
536
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Latest Reviews

★★★★☆

“Very good service”

Written on: 27/08/2016 by xuHorton283 (1 review written)

The child's bike arrived quickly but the saddle was missing which was very disappointing. However, Customer service responded promptly and got another saddle to us in time for the bike to be delivered as a birthday present. Very pleased with the responsiveness of the company and good service… Read Full Review

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★★★★★

“Excellent service!”

Written on: 20/07/2016 by malgorzatakondek (1 review written)

Recommend to everyone! Excellent service! Express delivery! Bike is amazing! Even there was very little problem was resolved incredibly fast! Big thanks to Khristine for providing very professional service!Good work… Read Full Review

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★☆☆☆☆

“Sent me a broken bike then told me that I needed to fix it”

Written on: 12/07/2016 by mahmoodrobin (2 reviews written)

100% Poor and Pathetic. First they send me a 'new' bike that is actually broken and rusty. They then told me that I should fix this myself! The equally incompetent Khristine from "Customer Care" (what a joke), mentions, quote: It is a simple task. If you felt unwilling to replace this yourself and seeked professional assistance, this would be under your responsibility What kind of reputable company does this? Please avoid and don't buy from here. The good reviews must have been self written… Read Full Review

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★★★★★

“Highly recommended”

Written on: 13/05/2016 by Gonzales53 (1 review written)

Great communication, quick to respond. Really nice guys… Read Full Review

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★★★★★

“Brilliant company”

Written on: 08/04/2016 by CassiusAlvarado109 (1 review written)

Bought a bike on a Thursday pm, delivered Easter Saturday. Slight damage to a part of the bike, not caused by bikes direct, replacement sent within two weeks. Quick and courteous replies to emails. Brilliant… Read Full Review

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★★★★☆

“Great customer service!”

Written on: 06/03/2016

I ordered a decent bike, perfect for everyday use and the price is suitable for a student. I have had a few issues with some of the parts on the bike, but nothing customer service didn't fix straight away. They answer within an hour, always positive and wanting to help. As well as that, new parts for my bike came in the post after a short amount of time. Can highly recommend!… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 08/02/2016 by reyffer (1 review written)

I totally recommend them. They have great prices and dispatch things quickly. Also, they are always ready to help afterwards, like when I needed an extra invoice many months after the purchase and also when I needed a spare part specific for my bike and they chased it for me. Very happy with them… Read Full Review

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★☆☆☆☆

“Very poor customer care....”

Written on: 16/01/2016

I purchased 3 bikes for my 3 sons and had them delivered to my parents house as we were spending Christmas there. We planned to build the bikes on Christmas eve as this was the only option, however when we came to build the bikes, one was damaged, (I believe it was a manufactory fault not damaged from delivery). This bike was for a 6yr old, who still believes in Father Christmas. After contacting the company, they collected the bike on the 5th Jan, and I had to chase the company several times… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service Help .....”

Written on: 14/01/2016 by jess1978 (1 review written)

Please do not buy from here, I order my son a bike for Christmas which came with many faults emailed customer services and called them, absolutely rubbish no help at all and now left with a bike that does not work, their advise send it back to them at a cost to me and they will decide if it is a manufacturing fault which clearly it is and then try to repair it, shocking attitude from person taking my call… Read Full Review

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★★★★★

“ bmx bike”

Written on: 24/12/2015 by Delaney189 (1 review written)

I bought a bicycle from Spain! I had to take care of the freight that do not send to my country, but I needed that bike. at all times they have been very friendly, always answering my questions quickly. Six days later I got the bike and I'm very happy, I will definitely buy… Read Full Review

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★★★★★

“Faultless”

Written on: 25/11/2015

I bought a first generation Rido saddle at a very good price and which was promptly delivered. Very pleased. A PayPal option would be appreciated… Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 23/11/2015 by alex-c (1 review written)

Got a really nice bike at a great price and the customer service was excellent - efficient, polite and very speedy!… Read Full Review

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★★★★★

“excellent service ”

Written on: 12/11/2015 by pjayanon (1 review written)

Bought two bikes from bikes2udirect both absolutely amazing quality and value customer service second to none Very helpful advice and all promises met on the button My e mail enquiry to them was answered almost immediately and the person I dealt with went out of his way to accommodate Was also impressed by yodel delivery iv heard bad reports but on both occasions of delivery from bikes2u they were also on the button I heartily recommend bikes2u and there delivery service thanks again … Read Full Review

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★★★★★

“Brilliant fast helpful service, great bike!”

Written on: 30/10/2015 by Paityn87 (1 review written)

I ordered my bike after seeing it was much cheaper than several other places I had looked at. The bike arrived quickly and was first class. E-mail updates kept me informed at all stages. Would totally recommend Bikes2udirect to anyone! Great job!… Read Full Review

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★☆☆☆☆

“Awful Bike, Awful Customer Service!”

Written on: 23/10/2015 by Cooneyoq150 (1 review written)

I bought this Viking windsor bike more than a month ago and after spending hours assembling it with the wrong bike manual I discovered the seat wouldn't stay up and the clamp was damaged!. I called the customer service team and all they could tell me is that I had to take my bike to the mechanic and that they would have sent me a new clamp! I took the bike to two different mechanics and they both tried to tighten the clamp, as soon as I sat on it, it would always slide down again! The third… Read Full Review

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★★★★★

“Absolutely Fantastic, Very impressed”

Written on: 30/08/2015 by Greens-Manchester (1 review written)

Ordered the same bike with a previous company on line, who to be fair contacted us to say the one they had in stock was damaged & wouldn't send this out to us, we didn't see the email until 4 days before my little boys birthday. Searched again online & found Bikes2U - what can I say! the bike was delivered after requesting fast delivery within in 2 days - WOW!!!! pressure off. The bike was well packaged with every part of the bike wrapped in corrugated cardboard, Not a scratch on it - PERFECT… Read Full Review

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★★★★★

“Cannot recommend highly enough !”

Written on: 27/08/2015

I purchased a new Bike for my wife and when it arrived we were very happy with the quality, however there were a few slight issues regarding a couple of rub marks on the main handlebar stem and a noticeable bad scratch on the front wheel, which would appear to have occurred whilst in transit to us via the carrier. Having contacted the company to advise them they kindly arranged to send a replacement wheel with inner tube and tyre levers, and as we were not overly bothered by the rub marks they… Read Full Review

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★★★★★

“Bargain whistle bike ”

Written on: 25/08/2015

What can I say..apart from a fantastic product. Whistle hurlon...and fantastic customer service. Friendly staff. Quick delivery and a price to beat every one.!. I Will most certainly use again and inform all my bike buddies of this great cycle company. Many thanks again… Read Full Review

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★★★★☆

“A Great Deal!”

Written on: 21/08/2015 by Kasey34 (1 review written)

68yr old askes a few questions and then orders bike online,very speedy delivery. There was a problem I was unaware about 'truing', however took said wheel to local shop on advice of seller, where it was fixed and seller promptly refunded said cost. Very happy granny who is delighted with her purchase and can be seen whizzing down the prom. Excellent bicycle, really good service… Read Full Review

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★★★★★

“Unexpectedly excellent”

Written on: 20/08/2015 by boughrood (2 reviews written)

The bike was an excellent price and delivery was on time . However the front wheel would not fit in to the forks and this was due to the forks having been damaged in transit by the carrier . I was dreading having to contact the company . Excellent prices and fast delivery is not usually found in the company of excellent customer service To my great surprise we got through to the company immediately and within 10 minutes they  had completely solved the problem . They arranged for a local… Read Full Review

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