Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Excellent service 5*”

Written on: 27/04/2017 by Emmalucketti (1 review written)

Hi just a note too say thankyou very much for your help yesterday ordering my sons bike,very good service I received & then too receive bike this morning was amazing . So thankyou very much again nice to see a company putting the customer first & excellent service I will recommend too anybody wanting to purchase a bicycle So thankyou very much again… Read Full Review

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★★★★★

“My review ”

Written on: 27/03/2017 by Ramirezun155 (1 review written)

Hi price was very good and after service was excellent I will buy from them again. It's nice to have a good experience of buy on the web with no hassle… Read Full Review

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★★★★★

“Customer Service Contact”

Written on: 21/03/2017 by Bailey1006 (1 review written)

I had a major problem fitting the saddle and handlebars, after speaking to one of your customer service agents I was able to resolve the issue. They were very friendly,knowledgeable and supportive of my problem. I received a replacement addle and diagrams showing the correct setting up. All In all a very professional company who treated me as a valued customer. Will recommend to anyone… Read Full Review

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★★★★★

“Highly recommend”

Written on: 25/02/2017 by Valerie70 (1 review written)

Had my bike for just over a year or so, bike is now out of warranty contacted them about the bottom Bracket of the bike has gone and they sent a replacement as a kind jesture. Any advice of help Iv needed reguarding the bike. He has been very helpfull and gone above and beyond to help with enquirys. The bike id purchased I'd seen in our local bike shop and was charging £100 more than this company… Read Full Review

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★★★★★

“They've made life easy”

Written on: 20/02/2017 by Warnpaul (1 review written)

I mailed them from their website about combining an order, and was called back within minutes by someone who knew exactly what they where talking about. Was clear on how the delivery worked, set my expectations perfectly, and was also able to advise me on pro's and cons of the models, quite unexpected but very appreciated. Again, when needing some additional info on delivery (as I'd ordered multiple bikes with different lead times) I was advised, and all within expectations set on my initial… Read Full Review

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★★★★★

“Highly recommended”

Written on: 19/01/2017

Great bike, great deal and very helpful team. Would highly recommend buying a bike from Bike 2U Direct… Read Full Review

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★★★★★

“First Class customer service ”

Written on: 22/12/2016 by Tannerian1 (1 review written)

Bought this bike for my partner, purely down to spec vs price if I'm honest. I was a pain from the start TBH, asking for a delayed delivery as I wasn't home when the fast overnight delivery was due - this was no problem for the customer service team, who's communication was excellent & quick, and they delayed the despatch. The bike arrived well packed and I thought I'd found a fault after the minimal assembly was completed. I contacted customer services by email who then called me within… Read Full Review

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★★★★★

“Good Service”

Written on: 06/12/2016 by Calhoun1948 (1 review written)

I ordered 2 bikes as Xmas boxes for my grandchildren, after first checking that the bikes were in stock and could be delivered before Christmas, this was verified by the customer help line at B2udirect. I ordered the bikes Monday, 5/12, and they were delivered on the following Friday,9/12..Packaging by Raleigh was very good, no problems with assembly, (2 x 24inch girls mountain bikes). All in all very satisfied with service provided by Bikes2Udirect and would use them again… Read Full Review

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★★★★★

“Grade B bike”

Written on: 29/10/2016 by ZaireEaton9 (1 review written)

Ordered grade B bike as I loved my daughters Viking bike but it was very expensive for myself as I am retired. Staff sent me a photograph of the flaw Bike arrived within 48 hours Amazing Got bike assembled, missing one small part for basket Bikes2udirect sent this 1st class post the next day We still did not know how to assemble this and an employee phoned our house to advise Got bike fully assembled Well done to all staff concerned and thanks for a fantastic service … Read Full Review

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★★★★★

“Excellent service”

Written on: 27/10/2016 by HeatherDee (1 review written)

I am delighted with the service I have received from bikes2udirect. I have read some other reviews and I have to say that the negative reviews have been extremely unfortunate because very rarely have I dealt with someone who takes as much time and care in assisting a customer than Khristine did in helping me. I purchased a B Grade Claude Butler bike and the seat post was missing. I contacted customer service and Khristine responded the same day, and posted the item out the next day. I bought… Read Full Review

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★★★★★

“Great Service & Great People”

Written on: 11/10/2016 by sliknik (1 review written)

I purchased a BMX for my sons birthday from this company. The delivery was super quick, but when I opened the box the manufacturer has included the wrong front wheel in the package. I started to worry a bit after reading some not so good reviews. However I emailed their customer services and didn't really hope for much. HOWEVER I got a call back from them within the hour - I must admit I was impressed! They apologised for the inconvenience and were particularly concerned since it was a… Read Full Review

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★★★★★

“Just absolutely fab”

Written on: 09/09/2016 by xmBennett278 (1 review written)

I was recommend by a colleague. Their service is fab l asked a few questions and they were prompt in response and very very helpful. I am delighted the bike arrived exactly when they said would recommend them to everyone. Well done good old fashioned customer service in a digital world. The perfect match. Thank you… Read Full Review

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★★★★★

“Rapid delivery. Great follow up service. Highly...”

Written on: 08/09/2016 by El_Antipatico (1 review written)

Bought both my sons' bikes from bikes2udirect and received both within 48hrs of ordering online (during week). Had minor issue with a Claud Butler Blast 14" BMX for my 5yr old as found a tear in the saddle with some scratching underneath but felt that this was down to manufacturer as bike was sealed in a box with seat packaged individually. Contacted bikes2udirect, sending photos of the damage taken on day of opening/assembling the bike. Received a very prompt email from the person I dealt with… Read Full Review

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★★★★☆

“Fatman bike”

Written on: 05/09/2016 by Dayanac481 (1 review written)

Great value Good service speedy delivery very pleased easy to assemble… Read Full Review

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★★★★☆

“Very good service”

Written on: 27/08/2016 by xuHorton283 (1 review written)

The child's bike arrived quickly but the saddle was missing which was very disappointing. However, Customer service responded promptly and got another saddle to us in time for the bike to be delivered as a birthday present. Very pleased with the responsiveness of the company and good service… Read Full Review

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★★★★★

“Excellent service!”

Written on: 20/07/2016 by malgorzatakondek (1 review written)

Recommend to everyone! Excellent service! Express delivery! Bike is amazing! Even there was very little problem was resolved incredibly fast! Big thanks to Khristine for providing very professional service!Good work… Read Full Review

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★☆☆☆☆

“Sent me a broken bike then told me that I needed to fix it”

Written on: 12/07/2016 by mahmoodrobin (2 reviews written)

100% Poor and Pathetic. First they send me a 'new' bike that is actually broken and rusty. They then told me that I should fix this myself! The equally incompetent Khristine from "Customer Care" (what a joke), mentions, quote: It is a simple task. If you felt unwilling to replace this yourself and seeked professional assistance, this would be under your responsibility What kind of reputable company does this? Please avoid and don't buy from here. The good reviews must have been self written… Read Full Review

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★★★★★

“Highly recommended”

Written on: 13/05/2016 by Gonzales53 (1 review written)

Great communication, quick to respond. Really nice guys… Read Full Review

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★★★★★

“Brilliant company”

Written on: 08/04/2016 by CassiusAlvarado109 (1 review written)

Bought a bike on a Thursday pm, delivered Easter Saturday. Slight damage to a part of the bike, not caused by bikes direct, replacement sent within two weeks. Quick and courteous replies to emails. Brilliant… Read Full Review

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★★★★☆

“Great customer service!”

Written on: 06/03/2016

I ordered a decent bike, perfect for everyday use and the price is suitable for a student. I have had a few issues with some of the parts on the bike, but nothing customer service didn't fix straight away. They answer within an hour, always positive and wanting to help. As well as that, new parts for my bike came in the post after a short amount of time. Can highly recommend!… Read Full Review

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