Harvey Water Softeners Reviews - www.harveywatersofteners.co.uk

Hipley Street, Old Woking, GU22 9LQ
★★★★★
4.6 / 5
96.1% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Summary

''Harvey's Block Salt Water Softener eliminates domestic scale and scum. It is twin cylinder, non electric and uses block salt. Block salt is more efficient, compact and easy to load with no mess.''

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Harvey Water Softeners - www.harveywatersofteners.co.uk

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Latest Reviews

★★☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Constantly going wrong!!!!”

Written on: 01/02/2015 by Sadams (1 review written)

We've had our water softener for just over three years now, and we constantly get problems !! So fustrating… Read Full Review

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“great product but”

Written on: 20/01/2015 by mail2sue (3 reviews written)

I have had my water softener for a year now it is installed under the stairs where the water mains is. I have had no trouble with it . I was horrified a few days ago to find water dripping from the pipes and pooling on the floor, I phoned my trusted plumber to come and look before i called Harveys. His first impression was the unit was leaking but soon ascertained it was condensation on the pipes. He could not understand why Harveys had not lagged the pipes or at least advised me to do so… Read Full Review

Harvey Water Softeners's Response to mail2sue's Review

Written on: 28/01/2015

Dear Customer
We very rarely hear of this happening,so lagging pipes unnecessarily is not something we normally do.
However had you contacted us we would have happily sorted this out for you as part of our after sales service and customer support.
Your situation is unusual in that the softener must be in a humid area causing water to condense on the cold pipes.
Please call us and we will send an engineer at no cost to put this right for you.
Thank you for being a customer and please give us the opportunity to make you a very happy customer
Yours sincerely
Debbie
Customer Service Manager

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“great product but”

Written on: 20/01/2015 by mail2sue (3 reviews written)

I have had my water softener for a year now it is installed under the stairs where the water mains is. I have had no trouble with it . I was horrified a few days ago to find water dripping from the pipes and pooling on the floor, I phoned my trusted plumber to come and look before i called Harveys. His first impression was the unit was leaking but soon ascertained it was condensation on the pipes. He could not understand why Harveys had not lagged the pipes or at least advised me to do so… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Sweetheart Harveys”

Written on: 17/01/2015 by 22HVC6831246 (1 review written)

The water softener was installed here at 24, Tudor Way, Windsor, in February 2012. It was put in in a very efficient and thoughtful manner by the very pleasant young man who, despite some problems due to a previously badly installed dishwasher unit, managed splendidly. It is 3 years next month and all is well. No staining around bath, basins, lavatory and shower. Therefore, great saving on effort and cleaning products! Easy to install block salt which I order from direct and also… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Excellent Product and service”

Written on: 12/01/2015 by Ramona1972 (1 review written)

We were extremely happy with the installation and service. Highly recommended. Solved all our calcification issues - most noticeable difference is cleaner shower rooms… Read Full Review

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★☆☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Customer Service.....What Customer Service?”

Written on: 24/12/2014 by NickTreasure (1 review written)

To say I was disappointed by today's attitude to me as a Customer is an understatement, I was actually livid with the total lack of Customer care or service. I arrived at 12.55pm as I needed to purchase some salt blocks, knowing they close at 1pm but due to traffic, a 10 minute journey was sadly 25 minutes. The website clearly stated the closing time was 1pm, not 12.55pm and the Guy on the gate agreed it was 12.55pm and not 1pm!! The Guy on the gate was not interested in the fact they were… Read Full Review

By Harvey Water Softeners

Written on: 02/01/2015

Dear Sir,

I’m really sorry about what has happened here, this is actually my fault. I organised a staff meeting for 1pm to see the staff off for Christmas and I also asked one of our storemen to close the gate at 1pm and come to the meeting. He was concerned about arriving late and so elected to close the gate a few minutes early. He came to tell me what had happened but unfortunately it was too late and you’d gone.
I’m really sorry about this and would like to restore your faith in our customer service, please respond to us with your details so I can arrange something straight away.

Best wishes,

Casey Bowden
Managing Director

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Peck06's Response to NickTreasure's Review

Written on: 28/12/2014

So what you are actually frustrated about is the fact you didn't plan properly and didn't allow for Christmas traffic and therefore you were late. All those people at work that should be ashamed were probably going home to see family and friends and so in the festive spirit were allowed to leave 5 minutes early, not expecting a person to leave purchasing their salt until the last minute....

Maybe you should look at things from the other side...

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Nicktreasure's reply to Peck06's Comment

Written on: 28/12/2014

Hi,

Thank you for taking the time to reply and in one sense you are quite right, but sadly 25 minutes to do 4 miles turned out to be bad planning in your view, but when one is asked by ones Wife to try, guess what? One tries!!

Sadly for you, your argument does fall down as I am also in the service industry and our last working day was December 23rd.

I let my Staff leave at 4pm and left one of our depots at 4.35pm. I then took a call asking for help, so subsequently opened up another depot, got the goods to the Customer and everyone was happy.

Opening and closing times are what they are and Customer service is what it is and either way you look at it, I didn't get either of them, irrespective of the time of year.

I trust you have has a great Christmas and have a Happy New Year.

Regards

Nick

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Best Investment Made”

Written on: 04/11/2014

We have had a Harvey's Water softener now for about 2 years, and decided to look at water softeners as we had just spend a considerable amount of money on renewing all of our pipes in our Grade 2 home. We also noticed that the showers was getting slowly blocked by lime scale. After about 6-8 weeks, the shower was clear, and so were the basin taps. We also no longer need to use our brita water filter, or buy bottled water for our coffee machine. Using the drinking water tap, this does it… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“What a difference”

Written on: 04/11/2014 by BertieBessie (1 review written)

We have had our water softener for 15 months. At the time of fitting we had just had a new bathroom installed and we knew it would be ruined within a short time because of our hard water. The water softener was fitted in a morning, the fitter being most helpful and obliging. The testing kit we were given showed that within a couple of days the water had gone fully soft. We didn't really need it, we could tell by the feel of it. The water felt silky almost oily and I had to be careful not to… Read Full Review

Harvey Water Softeners's Response to BertieBessie's Review

Written on: 06/11/2014

Dear Sir / Madam

Thank you so much for the review you have submitted. I am sorry that you have not received your free salt for recommending your friend. Could you please contact me and I will gladly send this out to you.

Look forward to speaking to you soon

Kind regards
Warren Franz
Harvey Water Softeners

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“More than 10 years”

Written on: 09/10/2014 by blend69 (1 review written)

It was installed at least 10 years ago and is still going strong. It has never failed in any way, with one exception, when I had some internal plumbing works done and the (non Harveys) plumber reinstalled incorrectly. A harvey engineer came and fixed, and whilst there was a charge of around £90 it was less than i expected. It is a brilliant water softener, reliable and cheap to run. I have recommended to 3 friends, all have installed one and all are perfectly happy. Nothing in life is… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“MY HOME HELP”

Written on: 02/10/2014 by cathypearson (1 review written)

I AM VERY VERY HAPPY WITH THIS SOFTENER - IT HAS MADE A HUGE DIFFERENCE WITH THE AMOUNT OF CLEANING I DO AS WELL AS THE AMOUNT OF CLEANING PRODUCTS. IT IS VERY EASY TO RELOAD THE SALT - THERE IS NOTHING TO DISLIKE ABOUT IT - WISHED I'D DONE THIS YEARS AGO… Read Full Review

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★★☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Bad Service”

Written on: 26/09/2014 by Chet-1966 (1 review written)

Avoid buying these as getting them fixed after warrantee is a total rip off or any parts needed after installation. Purchased 3 years ago and was under warrantee for the year, changed my water supply and was advised the new 22mm water pipes/connectors needed are £100. Last month it started leaking (dripping water inside) advised by service centre it will be £100 with parts and call out. Just been charged over £200 to fix. Just been advised I should have taken a extended warrantte for… Read Full Review

By Harvey Water Softeners

Written on: 10/10/2014

Hi,

We have read your review and apologise that we've fallen short of your expectations. In order to investigate this matter further, we've sent you an email directly with details of how to proceed.

Kind regards,

Debbie Boxall
Harvey Water Softeners

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Nice and easy”

Written on: 11/09/2014 by richonreviewcentre (1 review written)

Quick and friendly demo on a convenient weekday evening. Fitted shortly after and we've been enjoying soft water for three months now. No more limescale blocking the shower head and with the years of limescale building up in the boiler, I've had to turn down the water temperature!… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Harveys Water Softener.”

Written on: 08/09/2014 by gaRivera316 (1 review written)

What a great product. Easy to fit and no maintenance required. The results are fantastic. No more cleaning /scrubbing bathrooms , Kitchen etc.. This water softener is worth every penny. You will notice the difference straight away. Once fitted you just need to keep an eye on the salt level which you need to top up depending on your usage. Very easy to top up salt ( block type). The thing I like most about this product is that it is small and compact, which means it can be fitted in small… Read Full Review

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★☆☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Not always 100% soft water”

Written on: 05/09/2014 by 22suzie (1 review written)

Its better than nothing. But you said it does not go wrong. 3 yrs later it needs attention, as there was a little scale on my kettle, I know I wasn't getting 100% soft.. A yr after that another call out. Great for a while and again, I am not getting 100% soft water. No wonder you only give a 1 yr warranty. I'll have to put up with probably 80% soft, other wise it will be £80ish call out for another service… Read Full Review

By Harvey Water Softeners

Written on: 19/11/2014

Hi,

I have just been made aware of your problems as expressed in your review. Having sold 100s of thousands of water softeners I was naively of the belief that I had all happy customers but this is obviously not the case.

As the founder of the company it is ultimately my responsibility to make sure that your problem is resolved. Would you please email your contact details to us so that I can follow up with you directly? I would like the to hear of your issue and the opportunity to put it right.

Yours sincerely

Harvey

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Dental63's Response to 22suzie's Review

Written on: 07/09/2014

Hi 22Suzie, sorry to hear you are having problems I have read your comment, I should be able to fix this for you cost will be £140.00 + vat and will include all parts and labour and a 2 yrs parts & labour wty on work and parts fitted...depending where you are based. feel free to contact me (hawker softeners ltd)
All the best
Andrew

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Steveomfc's reply to Dental63's Comment

Written on: 16/10/2014

Mine is the same, cost £1150 to fit several tears ago then cost another £400 to replace resin tank and a years ago, kettle is furring up and the shower heads are getting clogged! Really not happy :(

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Is greeat for your skin and cloth!”

Written on: 22/08/2014 by BrysonRussell496 (1 review written)

I feel the difference after we got the filter, my skin and hair looks better and now the cloth is softer so need less ironing. Is difficult in the beginning as you feel you can rinse the soap from your skin and the water taste funny. but I will recommended. … Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Excellent service and product”

Written on: 20/08/2014

Very impressed with the service from start to finish. The shower head, kettle are noticeably better with the softener. Would definitely recommend to friends… Read Full Review

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★★☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Pre-sales are appauling”

Written on: 20/08/2014 by Susan432 (1 review written)

I have never found it so difficult to give money away, I have to constantly chase to get an update on pricing or installation setup… Read Full Review

By Harvey Water Softeners

Written on: 20/08/2014

Hi,

I'm very sorry to hear that our service fell short of your expectations. At Harvey Water Softeners, we take customer satisfaction and aftercare very seriously.

If you could contact me directly, I would be happy to assist you in resolving your issues and finding out where we went wrong so that we can ensure it doesn't happen again.

Kindest regards,

Warren Franz
Harvey Water Softeners

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Jason12341's Comment

Written on: 22/08/2014

Yes, it was you I was waiting for a response from since 24 June.

Anyway, all sorted

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Sawyerhja's Comment

Written on: 21/08/2014

How strange. Your experience was quite the opposite to ours. Shortly after submitting my online enquiry, I received a call back - and a home vist the very next day. Installation took place later on the agreed day and at exactly the planned time. Installation was efficient and the appliance is a dream. Bathtime is now like washing in light oil - the water is so soft.

Don't give up. Your experience may have been isolated and, of course, it's holiday time when half the country is overseas!.

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“No more scale”

Written on: 19/08/2014 by sun247 (1 review written)

Does a great job at eliminating scale on shower heads, clean kettle & basically anything that comes in contact with water. Wasn't too keen on the subtle hard sell. Agent spent over 2 half hours talking away for ages instead of the mentioned one hour. However as they offer a 3 month free trial we signed up. Fitting team were great though, nothing was much trouble and they got on with the job and finished in a few hours. After sales so far is very good. The unit itself is pricey, though easy to… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Pleasure of soft water”

Written on: 16/08/2014 by Peter_Lawless (1 review written)

I was brought up in the West Riding of Yorkshire, a naturally soft water area, and understand and appreciate the value of soft water. Our Harvey softener is great; it is quiet and unobtrusive and other than checking the salt block levels from time to time it requires no attention. Installation was efficient and unfussed and left little or no mess. I would be happy to recommend it to anybody who is interested… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Harvey water softener installation”

Written on: 11/08/2014 by Buckleykj100 (1 review written)

Excellent service with very professional approach to installation. Work carried out without any mess leaving a very tidy installation. Well done!… Read Full Review

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