Harvey Water Softeners Reviews - www.harveywatersofteners.co.uk

Hipley Street, Old Woking, GU22 9LQ
★★★★★
4.6 / 5
96% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Summary

''Harvey's Block Salt Water Softener eliminates domestic scale and scum. It is twin cylinder, non electric and uses block salt. Block salt is more efficient, compact and easy to load with no mess.''

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Harvey Water Softeners - www.harveywatersofteners.co.uk

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Latest Reviews

★☆☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Customer Service.....What Customer Service?”

Written on: 24/12/2014 by NickTreasure (1 review written)

To say I was disappointed by today's attitude to me as a Customer is an understatement, I was actually livid with the total lack of Customer care or service. I arrived at 12.55pm as I needed to purchase some salt blocks, knowing they close at 1pm but due to traffic, a 10 minute journey was sadly 25 minutes. The website clearly stated the closing time was 1pm, not 12.55pm and the Guy on the gate agreed it was 12.55pm and not 1pm!! The Guy on the gate was not interested in the fact they were… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Best Investment Made”

Written on: 04/11/2014

We have had a Harvey's Water softener now for about 2 years, and decided to look at water softeners as we had just spend a considerable amount of money on renewing all of our pipes in our Grade 2 home. We also noticed that the showers was getting slowly blocked by lime scale. After about 6-8 weeks, the shower was clear, and so were the basin taps. We also no longer need to use our brita water filter, or buy bottled water for our coffee machine. Using the drinking water tap, this does it… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“What a difference”

Written on: 04/11/2014 by BertieBessie (1 review written)

We have had our water softener for 15 months. At the time of fitting we had just had a new bathroom installed and we knew it would be ruined within a short time because of our hard water. The water softener was fitted in a morning, the fitter being most helpful and obliging. The testing kit we were given showed that within a couple of days the water had gone fully soft. We didn't really need it, we could tell by the feel of it. The water felt silky almost oily and I had to be careful not to… Read Full Review

Harvey Water Softeners's Response to BertieBessie's Review

Written on: 06/11/2014

Dear Sir / Madam

Thank you so much for the review you have submitted. I am sorry that you have not received your free salt for recommending your friend. Could you please contact me and I will gladly send this out to you.

Look forward to speaking to you soon

Kind regards
Warren Franz
Harvey Water Softeners

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“More than 10 years”

Written on: 09/10/2014 by blend69 (1 review written)

It was installed at least 10 years ago and is still going strong. It has never failed in any way, with one exception, when I had some internal plumbing works done and the (non Harveys) plumber reinstalled incorrectly. A harvey engineer came and fixed, and whilst there was a charge of around £90 it was less than i expected. It is a brilliant water softener, reliable and cheap to run. I have recommended to 3 friends, all have installed one and all are perfectly happy. Nothing in life is… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“MY HOME HELP”

Written on: 02/10/2014 by cathypearson (1 review written)

I AM VERY VERY HAPPY WITH THIS SOFTENER - IT HAS MADE A HUGE DIFFERENCE WITH THE AMOUNT OF CLEANING I DO AS WELL AS THE AMOUNT OF CLEANING PRODUCTS. IT IS VERY EASY TO RELOAD THE SALT - THERE IS NOTHING TO DISLIKE ABOUT IT - WISHED I'D DONE THIS YEARS AGO… Read Full Review

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★★☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Bad Service”

Written on: 26/09/2014 by Chet-1966 (1 review written)

Avoid buying these as getting them fixed after warrantee is a total rip off or any parts needed after installation. Purchased 3 years ago and was under warrantee for the year, changed my water supply and was advised the new 22mm water pipes/connectors needed are £100. Last month it started leaking (dripping water inside) advised by service centre it will be £100 with parts and call out. Just been charged over £200 to fix. Just been advised I should have taken a extended warrantte for… Read Full Review

By Harvey Water Softeners

Written on: 10/10/2014

Hi,

We have read your review and apologise that we've fallen short of your expectations. In order to investigate this matter further, we've sent you an email directly with details of how to proceed.

Kind regards,

Debbie Boxall
Harvey Water Softeners

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Nice and easy”

Written on: 11/09/2014 by richonreviewcentre (1 review written)

Quick and friendly demo on a convenient weekday evening. Fitted shortly after and we've been enjoying soft water for three months now. No more limescale blocking the shower head and with the years of limescale building up in the boiler, I've had to turn down the water temperature!… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Harveys Water Softener.”

Written on: 08/09/2014 by gaRivera316 (1 review written)

What a great product. Easy to fit and no maintenance required. The results are fantastic. No more cleaning /scrubbing bathrooms , Kitchen etc.. This water softener is worth every penny. You will notice the difference straight away. Once fitted you just need to keep an eye on the salt level which you need to top up depending on your usage. Very easy to top up salt ( block type). The thing I like most about this product is that it is small and compact, which means it can be fitted in small… Read Full Review

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★☆☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Not always 100% soft water”

Written on: 05/09/2014 by 22suzie (1 review written)

Its better than nothing. But you said it does not go wrong. 3 yrs later it needs attention, as there was a little scale on my kettle, I know I wasn't getting 100% soft.. A yr after that another call out. Great for a while and again, I am not getting 100% soft water. No wonder you only give a 1 yr warranty. I'll have to put up with probably 80% soft, other wise it will be £80ish call out for another service… Read Full Review

By Harvey Water Softeners

Written on: 19/11/2014

Hi,

I have just been made aware of your problems as expressed in your review. Having sold 100s of thousands of water softeners I was naively of the belief that I had all happy customers but this is obviously not the case.

As the founder of the company it is ultimately my responsibility to make sure that your problem is resolved. Would you please email your contact details to us so that I can follow up with you directly? I would like the to hear of your issue and the opportunity to put it right.

Yours sincerely

Harvey

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Dental63's Response to 22suzie's Review

Written on: 07/09/2014

Hi 22Suzie, sorry to hear you are having problems I have read your comment, I should be able to fix this for you cost will be £140.00 + vat and will include all parts and labour and a 2 yrs parts & labour wty on work and parts fitted...depending where you are based. feel free to contact me (hawker softeners ltd)
All the best
Andrew

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Steveomfc's reply to Dental63's Comment

Written on: 16/10/2014

Mine is the same, cost £1150 to fit several tears ago then cost another £400 to replace resin tank and a years ago, kettle is furring up and the shower heads are getting clogged! Really not happy :(

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Is greeat for your skin and cloth!”

Written on: 22/08/2014 by BrysonRussell496 (1 review written)

I feel the difference after we got the filter, my skin and hair looks better and now the cloth is softer so need less ironing. Is difficult in the beginning as you feel you can rinse the soap from your skin and the water taste funny. but I will recommended. … Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Excellent service and product”

Written on: 20/08/2014

Very impressed with the service from start to finish. The shower head, kettle are noticeably better with the softener. Would definitely recommend to friends… Read Full Review

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★★☆☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Pre-sales are appauling”

Written on: 20/08/2014 by Susan432 (1 review written)

I have never found it so difficult to give money away, I have to constantly chase to get an update on pricing or installation setup… Read Full Review

By Harvey Water Softeners

Written on: 20/08/2014

Hi,

I'm very sorry to hear that our service fell short of your expectations. At Harvey Water Softeners, we take customer satisfaction and aftercare very seriously.

If you could contact me directly, I would be happy to assist you in resolving your issues and finding out where we went wrong so that we can ensure it doesn't happen again.

Kindest regards,

Warren Franz
Harvey Water Softeners

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Jason12341's Comment

Written on: 22/08/2014

Yes, it was you I was waiting for a response from since 24 June.

Anyway, all sorted

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Sawyerhja's Comment

Written on: 21/08/2014

How strange. Your experience was quite the opposite to ours. Shortly after submitting my online enquiry, I received a call back - and a home vist the very next day. Installation took place later on the agreed day and at exactly the planned time. Installation was efficient and the appliance is a dream. Bathtime is now like washing in light oil - the water is so soft.

Don't give up. Your experience may have been isolated and, of course, it's holiday time when half the country is overseas!.

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“No more scale”

Written on: 19/08/2014 by sun247 (1 review written)

Does a great job at eliminating scale on shower heads, clean kettle & basically anything that comes in contact with water. Wasn't too keen on the subtle hard sell. Agent spent over 2 half hours talking away for ages instead of the mentioned one hour. However as they offer a 3 month free trial we signed up. Fitting team were great though, nothing was much trouble and they got on with the job and finished in a few hours. After sales so far is very good. The unit itself is pricey, though easy to… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Pleasure of soft water”

Written on: 16/08/2014 by Peter_Lawless (1 review written)

I was brought up in the West Riding of Yorkshire, a naturally soft water area, and understand and appreciate the value of soft water. Our Harvey softener is great; it is quiet and unobtrusive and other than checking the salt block levels from time to time it requires no attention. Installation was efficient and unfussed and left little or no mess. I would be happy to recommend it to anybody who is interested… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Harvey water softener installation”

Written on: 11/08/2014 by Buckleykj100 (1 review written)

Excellent service with very professional approach to installation. Work carried out without any mess leaving a very tidy installation. Well done!… Read Full Review

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Good things - No electricity required - Fits outside...”

Written on: 08/08/2014 by pdsutton (2 reviews written)

Good things - No electricity required - Fits outside my home - Fitter was very friendly - Can be turned off if needed - Garden and drinking water could be hard water - 3 month trial offer Remember - Running cost of salt - Use less soap otherwise it will not wash out… Read Full Review

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★★★☆☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Not as good as we were told :(”

Written on: 01/08/2014 by Howell385 (1 review written)

We decided to go for this product due to living in a fairly hard water area and we wanted a good water softener to help reduce the lime scale. We were 'led to believe' that we wouldn't need salt for the dishwasher, we wouldn't need to use dishwasher tablets either (as such), plus many other facts around the home which we later found weren't entirely correct. Four months later since the water softener was installed, we still need salt and dishwasher tablets, our Washing machine still needs the… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Very pleased with the service and the product”

Written on: 31/07/2014 by Vertunchik83 (1 review written)

I got the water softener installed at the same time as I was getting my flat refurbished. Out of all companies I was dealing with during that period, Harvey Water Softeners was the only one that I did not have to chase or constantly call, or remind about myself. Every stage of the process went smoothly and as planned, and the water softener was installed on the date and within the time frame that was discussed. I am very happy with the water softener itself and so far haven't had any… Read Full Review

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★★★★☆
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Professionalism Pays”

Written on: 31/07/2014 by Todd455 (1 review written)

Excellent water softener and very professionally built & installed. Our water is now very soft and there are no more white deposits in the basins or in the saucepans. The sales person gave a very clear demonstration. In our house the salt does not last as long as was indicated to us.2 blocks of salt last approx. 3 weeks and not four. However, it depends on how much water is used!… Read Full Review

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★★★★★
Harvey Water Softeners - www.harveywatersofteners.co.uk

“Very Happy customer”

Written on: 29/07/2014 by Max2014 (1 review written)

Recently had Harvey's water softener installed. Service from start to finish was excellent. Just wished I'd done it sooner!!! Highly recommend that everyone should have one installed! As I drink tea and coffee black it's so good to see no residue in the cups. You need less of everyday cleaning products as you need so much more less therefore saving money on cleaning products, shampoo, etc… Read Full Review

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