Smart Traffic, www.smart-traffic.co.uk Reviews

★★★☆☆
3.4 / 5
70% of users recommend this
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Smart Traffic, www.smart-traffic.co.uk

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★☆☆☆☆

“no SEO strategy”

Written on: 28/11/2013 by carmen5 (1 review written)

This is a company hiding behind a few old awards. Be very aware....they will gladly promise results and then impose a penalty should you try to get out after month on month of tedious excuses. I would sum them up as initially friendly, excuse laden, tending towards agression should you question lack of improvement in search ranking… Read Full Review

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★☆☆☆☆

“Persistant and rude!”

Written on: 25/10/2013

This company is persistent to get sales and rude once questioned on their approach and proposals. After countless missed calls from them in a few days. They hung up on me while I was explaining that they had not understood our market. Their proposal did not relate to our site and they would have taken our money and we would have gained nothing in return… Read Full Review

Smarttraffic's Comment

Written on: 01/11/2013

Dear Reviewer

I head up the sales and account management teams for Smart Traffic in the UK.

Your report was very concerning to us, we work very hard on making sure our sales approach is both well considered and courteous. I'd really appreciate the opportunity to discuss your experience with us in more detail so we can find out what happened and fully assess how we can improve in future.

At a time convenient to yourself, please give me a call on 0845 331 3512 so that we can discuss this matter further.

I look forward to speaking with you.

Kind regards

Craig

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★☆☆☆☆

“Rankings dropping out - Unethical approach to SEO ”

Written on: 28/03/2013

We had employed Smart Traffic a bit over 2 years now. Results were initially great - until January 17th when our site went from page 1 to out of top 100 search results. I asked my campaign manager at the time what he thought about that outcome and why it came to be, he responded back with "We had over optimised on our anchor texts leading to penalisation with Google". To be factual about this review, we had spent in excess of over $25,000 AUD, and now our results are nowhere near page one. I… Read Full Review

Ritaki's Comment

Written on: 01/05/2013

we can help your business get over this. we have done it for many businesses in the past and in the 12 years we have been working in SEO none of our clients were ever penalised. if you would like more info please contact me

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Moza2013's Comment

Written on: 30/10/2013

I share your pain. I have been talking to this guys for over a year and finally gave them a go.
first month I went from no where to page 1 and after that kept dropping.
they promised the world and delivered nothing.
DONT WASTE YOUR MONEY WITH THIS GUYS

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★☆☆☆☆

“The on results sales pitch is rubbish”

Written on: 23/03/2013

The pay on results is terrible, they don't have a model for that, I phoned inquired for the pay on results and not once was I offered this service, instead I was offered 'guaranteed' search rankings - as long as I paid up front. Once can only assume that the good reviews on here are from company employees etc. IF you are daft enough to approach this company after reading these reviews, you will be shown a very glossy online presentation which by all accounts is a very good presentation but… Read Full Review

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★☆☆☆☆

“Worst company I have ever had the misfortune of...”

Written on: 30/01/2013 by Harry51 (1 review written)

Thought I'd try these but didn't search for reviews beforehand, which I really should have done. They will sell you a package then try hiding behind their CONtract when you don't get when the sales guy sold you! The only pleasurable experience was before I signed the contract, after that, once I reviewed the work that was being done and how my money was being spent I cancelled it very quickly (£70 for a link, thats not a typo, SEVENTY POUNDS for one link!) Avoid this company like the plague… Read Full Review

Hughestom2's Response to Harry51's Review

Written on: 24/04/2013

We are having the same problem with Smart-Trafic. They don't deliver on any level.

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★☆☆☆☆

“They won't leave us alone, and they get angry!”

Written on: 28/06/2012

We've had several phone calls from these guys. We've made it very clear that we're not interested in their service, but they're extremely persistent! They use lines like "We're contacting you because your name has come up by a client who regard you as a competitor" erm.. something not quite right there. They've followed up with long emails trying to explain that they're not like all the other SEO companies who ring us every week (email was from a guy called Ryan) The last time they called… Read Full Review

Smarttraffic's Comment

Written on: 02/07/2012

Dear Madam,

Thank you for your comments in relation to Smart Traffic. I believe we are working with you separately to resolve the situation to your satisfaction, and can only apologise again for any inconvenience we may have caused. You can contact me personally on 0117 329 1191 to further discuss this matter should you wish to.

Yours Sincerely,

Smart Traffic Marketing Manager.

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★☆☆☆☆

“All of B.S from a B.S company”

Written on: 06/06/2012

This company has 100's of "inhouse" staff but what I think they do is use those inhouse staff to send emails to the "outhouse" staff in the Phillipenes as they are the real guys making producing the completely stupid backlinks to your website… Read Full Review

Smarttraffic's Comment

Written on: 14/06/2012

Dear Sir/Madam

Thank you for your comments in relation to Smart Traffic. I can assure you that our staff in the Philippines are all in-house employees and work very closely with our expert Search Marketing Consultant and Campaign Management teams, all of who are based in our offices in the UK.

I am happy to provide you with more information if you wish further clarification. You can email me at marketing@smart-traffic.co.uk and I will happily aim to resolve any queries or concerns you may have.

Yours sincerely,

Smart Traffic Marketing Manager

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★☆☆☆☆

“Terrible Company - Not To Be Trsuted”

Written on: 28/04/2012 by jasek (1 review written)

SMart traffic are a vey untrustworthy company. we paid £1000 upfront, and the rest was to be paid on completion. they promised to give us lots of themed links, but in fact the links were not themed at all. they were not related to our line of business in teh slightest. when we brought this to their attention, they said all the links were themed to shopping, and shopping was our theme!! they had promised that they would deliver links regarding mens fashion, but they back tracked and said no… Read Full Review

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★☆☆☆☆

“Terrible. Do not trust them”

Written on: 25/04/2012 by Sven9777 (1 review written)

These gusy are terrible. Be warned. Took $1000AUD promising the world and claiming that they operate in Australia. My SEO results actually went down after we started with them. Save your money and do not trust these thieves… Read Full Review

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★☆☆☆☆

“Is Smart Traffic really a legitimate company?”

Written on: 05/03/2012 by AlexTrox (1 review written)

I wish I had read these reviews before jumping onboard with Smart Traffic. Initial phone calls were great, promising all sorts of results and even sold to me on the fact that their SEO work was 100% transparent. Most importantly, having a good online reputation meant that I require themed links which are themed to my selected keywords only and that was part of the reason why I decided to sign up with this rip-off SEO company for a total commitment of 3 months. After 2 months in the campaign I… Read Full Review

Smarttraffic's Response to AlexTrox's Review

Written on: 05/03/2012

Dear AlexTrox

Thank you for your comments. I am sorry that your experience with us was not as you anticipated, and I would like to invite you to discuss your campaign personally with me so that hopefully we can deal with your concerns and reach a satisfactory resolution.

I can assure you that we are a very legitimate and reputable company, and take all customer comments very seriously.

Yours sincerely,

Smart Traffic

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Alextrox's Response to AlexTrox's Review

Written on: 12/03/2012

Dear Smart Traffic

Your response is both intimidating and inappropriate as really who is it that I will need to contact? Your so called campaign manager contacted me (not providing any names) and insisted that you guys take legal action.

I can assure you that there will be no further business from me and take all marketing expenses payed to Smart Traffic very seriously.

And please stop spamming this review board full of positive reviews. There are hundreds of businesses out there that needs to look at these posts to make an informed decision about whether to go ahead with your firm.

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★☆☆☆☆

“Link Scam by Smart Traffic”

Written on: 13/02/2012 by ABacus185 (1 review written)

We bought a package off the Smart Traffic sales guy who cold called us thinking that it would get us the results. He was a good salesperson, a little pushy and only called each month to get the money. We saw some rankings a couple of months later. They then wanted us to pay each month which we did. But after 10 months we got no increase in customer calls or emails. After being disappointed with SEO and Smart Traffic we did not go ahead with them and after about a year, started to look with… Read Full Review

Honestysthebestpolicy's Response to ABacus185's Review

Written on: 30/10/2012

It's pretty outrageous to that out of 220 links built to your site @ 20 per month x 11 months you wouldn't have a higher volume of links indexed. Even if your links were 3-4 levels away from the homepage, it would be reasonable to assume that they would be indexed within a 4-6 week period and I wonder how this could happen?

I'm wondering (and I'm sure others who've read this are too) what methods/tools were used to review your backlink profile?

Hope things went well with the new SEO company!

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★☆☆☆☆

“DO NOT USE SMART TRAFFIC”

Written on: 18/01/2012

Their persistence (over 6 months) in trying to get us on board paid off for them but definitely not for us - we desperately wish we had stuck to our gut instinct which was to ignore their constant sales pitches to our company. Their pre-sales information was good and seemed valid to us. However, once we had actually entered into the agreement and paid the initial deposit things took an immediate turn for the worse. Phone calls were not returned, promises were made but not delivered. On 2… Read Full Review

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★☆☆☆☆

“Smart Traffic sucks just like other SEO in UK. We are...”

Written on: 13/05/2011

Smart Traffic sucks just like other SEO in UK. We are currently in a long term contract and they tell you it is a long-term investment. Time will tell whether we will get the pay-back from this contract. They say they have every confidence but it is all at our risk once into a 12 month contract with no way to get out of it… Read Full Review

Guest's Comment

Written on: 17/06/2011

hey, not all of us SEO guys are bad! if you want to have a chat drop me a line john@cookieseo.co.uk

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Guest's Comment

Written on: 20/07/2011

Dear Sir/Madam,
In response to your feedback above, Smart Traffic treat all customer concerns and complaints seriously, and we are dedicated to improving your customer experience. I am sorry that you do not feel happy with our services and would like to invite you to contact us to discuss your current contract, and how we can improve our services for you.
Please do not hesitate to contact me at sales@smart-traffic.co.uk so that we can address any concerns you have.

Yours sincerely,
Gemma Amor
Marketing Manager

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★☆☆☆☆

“I was desparate when my website suddenly slumped in...”

Written on: 25/04/2011 by Joe Aaron (2 reviews written)

I was desparate when my website suddenly slumped in the search engine results and as a knee jerk reaction used the services of this so called company. They say they are based in the UK but seem to be based on the other side of the world from what I can gather. Their services cost nearly £3000 and they basically wrote a bit of blurb for my home page and nothing more. Before you enter into any kind of contact with these people please please please do some research - their service did not work one… Read Full Review

Guest's Response to Joe Aaron's Review

Written on: 18/07/2011

They are based in Bangkok, Thailand. Links are made in the Phillipines.

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Guest's Response to Joe Aaron's Review

Written on: 20/07/2011

Dear Sir/Madam,

In response to your comment, we take all comments and criticism very seriously and would appreciate the opportunity to discuss your concerns in more detail.

Our head office is based in the UK, in Bristol. We also have dedicated and experienced offices in the Philippines, Thailand and Sydney which supply technical services, but the majority of our Campaign Management and customer interaction takes place from the UK office.

We also now operate a link trial for our customers so that they can judge for themselves whether or not our services are working for their website.

We would appreciate the opportunity to address your concerns in more detail, so please feel free to contact me at sales@smart-traffic.co.uk.

Yours sincerely,
Gemma Amor
Marketing Manager, Smart Traffic

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★☆☆☆☆

“BE WARNED. THEY DAMAGED MY SITE.”

Written on: 01/03/2011

BE WARNED. THEY DAMAGED MY SITE… Read Full Review

Guest's Comment

Written on: 07/07/2011

Please be more specific - this doesn't help me decide whether to go with them or not.

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Guest's Comment

Written on: 20/07/2011

Dear Sir/Madam,

I would appreciate the opportunity to discuss your experience with us further, and resolve any issues you have with our service.

You can contact me at sales@smart-traffic.co.uk.

Yours sincerely,

Gemma Amor
Marketing Manager, Smart Traffic

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★☆☆☆☆

“Just received an update yesterday regarding my account...”

Written on: 08/02/2011

Just received an update yesterday regarding my account and the links are awful. Tried to tell my account manager and he basically told me tough luck.

What an awful company with awful customer service… Read Full Review

Guest's Comment

Written on: 20/07/2011

Dear Sir/Madam

In response to your comments about our services, I am sorry that your experience with Smart Traffic was not as you expected.

Customer service is something we are very focussed on and if you feel that you have not received the best service from us I would very much appreciate it if you could reply to sales@smart-traffic.co.uk to discuss in more detail your experience.

Yours sincerely,
Gemma Amor
Marketing Manager, Smart Traffic

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★☆☆☆☆

“They took £5000 and promised me page 1 ranking. After...”

Written on: 03/02/2011

They took £5000 and promised me page 1 ranking. After six months the site was no where and i asked for my money back. Never got it. Would not trust them. Do not pay them up front for anything… Read Full Review

Guest's Comment

Written on: 20/07/2011

Dear Sir/Madam

In response to your comments above, I am sorry that your experience with Smart Traffic and our team was not as you anticipated.

We try very hard to improve our customer relations in instances where there are issues with your campaign. In order to help with this I would appreciate it if you could reply to sales@smart-traffic.co.uk so that we could discuss in more detail your experience with us.

Yours sincerely,
Gemma Amor
Marketing Manager, Smart Traffic

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★☆☆☆☆

“My personal review smart-traffic.co.uk Use...”

Written on: 29/12/2010

My personal review smart-traffic.co.uk Use smart-traffic.co.uk services at your own risk, I purchased a full seo package from these guys who are based in thailand but they tell you they are in cornwall. I had regular traffic coming to my site, a week after they had completed there seo work i went down to 1 visit per day and they tell me this is normal (don't be silly) When i called and told them this is not good they said they will take a look, they done nothing, i asked for my money back they… Read Full Review

Guest's Comment

Written on: 20/07/2011

Dear Sir/Madam,

In response to your review, I would very much welcome the opportunity to discuss your experience with us further.

Our head office is based in Bristol, in the UK- we also have dedicated offices in Thailand, Sydney and the Philippines, but the majority of our Campaign Managers operate from the UK office.

I am very sorry that you feel we did not deliver your campaign to your expectations, and would welcome the chance to address your concerns in more detail. Please contact me at sales@smart-traffic.co.uk to discuss this further.

Yours sincerely,
Gemma Amor
Marketing Manager, Smart Traffic

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★☆☆☆☆

“I have had a horrendous experience with Smart Traffic....”

Written on: 13/10/2010 by praisethegoodexposethebad (1 review written)

I have had a horrendous experience with Smart Traffic. I signed up for a pay 1/2 now half on results package with an ETA of 3 months.

I had to chase up reports, the only time my account manager contacted me was for payment. It took so long I had to pay for other services that helped push the site to where it should have been. After 12 months Smart Traffic then decided to invoice me for the 2nd payment even though their work alone did not get me the rankings. When I pointed this out they were… Read Full Review

Guest's Response to praisethegoodexposethebad's Review

Written on: 20/07/2011

Dear Sir/Madam,

In response to your review, we take all customer comments very seriously, as it helps us to develop our customer care practices further. We would appreciate the opportunity to discuss your experience with us in more detail and address your concerns.

We try wherever possible to listen to our clients and their needs and I am sorry that you feel in this instance that this did not happen. Whilst we do have a dedicated office in the Philippines, Thailand and Sydney the majority of our Campaign Managers operate from the UK and are on hand at any point throughout your campaign for discussion.

I am very sorry that you feel we did not deliver your campaign to your expectations, and would welcome the chance to discuss this with you in more detail. Please contact me at sales@smart-traffic.co.uk if you feel you would like to engage with us further.

Yours sincerely,
Gemma Amor
Marketing Manager, Smart Traffic

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★☆☆☆☆

“I contacted this company nearly 2 years ago as I was...”

Written on: 17/08/2010

I contacted this company nearly 2 years ago as I was tired of using wannabe SEO's and thought it was about time I used a "reputable" company, I spent 780+ pounds on a "quality link campaign" (30 links) that was sugested by the sales rep (cant remember his name) I was told that in order to rank well I needed links from "high ranking" sites and "authority sites"

so I parted with my 780+ pounds and waited eagerly for my report, the report came and I nearly had a heart attack

I couldnt believe I… Read Full Review

Guest's Comment

Written on: 20/07/2011

Dear Sir/Madam,

I am writing in response to your review.

At Smart Traffic we try wherever possible to listen to our clients and their needs, review your campaigns accordingly and ensure that our service is tailored to your needs. I am sorry that you feel in this instance that this did not happen.

Our Campaign Managers are available throughout the day to discuss any issues you have with your personalised campaign, and we aim to contact you regularly to discuss progress. We also encourage customers to call us whenever they wish to discuss on-going strategy as a result of ranking report findings.

I am very sorry that you feel we did not deliver your campaign to your expectations, and would welcome the opportunity to review this with you in more detail. Please contact me at sales@smart-traffic.co.uk if you feel you would like to engage with us further.

Yours sincerely,
Gemma Amor
Marketing Manager, Smart Traffic

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