written by AishaWade on 26/09/2023
Beware. They take your money and fool you. Do not book. You will pay £74 for 24 hours when the parking lot charges you £42. Then they will trick you for £5 extra and it’s not even at the terminal. Watch out.
written by Barnes30 on 02/07/2022
Waited 20 minutes for the car to be taken from us and on return waited 30 minutes in the rain for the car to be brought back. Also had to pay for exit ourselves after paying them a lot for their service! Wasn’t at all happy and would never use again or recommend. Where we had to collect the car from would’ve been quicker to have parked car in airport! No way a meet and greet!
written by aistajukneviciute on 13/06/2019
On return to my car it was filthy. Lots of dirt. Not acceptable. Had flat tire, one of the drives pumped but didn’t check that it was puncher. Left car park where after 10 min stopped in the middle of road not knowing what do to. (luckily there are good people around that helped me) Didn’t complaint about it but as I had booking after 20 days again with them, I did mention about my bad experience, where instead of having “sorry for your bad experience” I had a massive abused by the lady that I thought it was receptionist, were after been told by driver that it was a manageress. She was very unhelpful and basically said not their fault. Had a barrage of verbal abuse and aggression. She became hysterical and shouted to me back about terms and conditions. She was confrontational, defensive to the point of aggressive and clearly had no idea how to deal with people. On the top of that it takes a long time for pick up, mini bus is dated, not clean. Even drivers are helpful and polite. Customer service very poor I will never use your company again due to the attitude of that lady. i would rate it 0 if it would be an option.
written by CCooper6656 on 15/05/2019
It took 55 minutes from arrival to drop off and an hour and 5 minutes on the return. The drop off delay (there were only 2 of us) was because someone needed to put fuel in the van. You would have thought some proper planning would have dealt with that. I am wondering if they only have one van. We were there long enough to see out car driven off site. The office and site was dirty. The van was much the same and had seen better days. On our return the car was filthy, covered is bird faeces and mud. When I reported this the guy said it's because of where they keep them but wouldn't expand. It's recommended by Ryanair but I will never use it again.
written by chrismonty2018 on 27/08/2018
Used WCP bristol for our car 13th-24th August, name montenegro. we were advised the car was moved from reception to 200 yards away to the secure yard. yet upon return our car had done 3 miles (i recorded the mileage). left this comment on the WCP facebook page which was removed and im now blocked from commenting on their page. also got a scuff on rear bumper, cant prove it and expect nothing from them, but it wasnt there before. wouldnt trust them as far as i can throw them tbh
written by Sharpecg369 on 23/05/2018
DO NOT USE!!!! I am only rating as one star as cannot rate as zero! They damage your car and don't admit it! We parked with WCP a few weeks ago and came back to find dent in the back of the car that we believe was not present when we left the car. Initially they were very nice and said they had photos they could check. However, when I followed up by e-mail they didn't answer my e-mails until I eventually got a message saying 'the damage was not there" when we left the car. However they refused to provide a copy of the photo and when I rang up said they would charge £50 to e-mail me a copy. I can only assume they are trying to cover up that they damaged my car. Tell all your friends - DO NOT USE!!!!
written by Jay5567 on 13/05/2018
AVOID AVOID AVOID this company i had items taken from vehicle while in there care!!
written by 1497cids on 08/03/2018
Having used this sight for many years and recommended it to many friends have always found everyone efficient and courteous and all deliveries and collections on time. This is the only sight I use at Bristol Airport.
written by carolanne1948 on 16/11/2017
avoid this place like the plague!!! no wonder it's cheap, it is nowhere near the airport. the staff are rude , we were herded like cattle. We arrived early for our airport transfer and were made to wait for 3 buses as they were taking latecomers to the airport first. The bus was dirty and and smelt like it had a burning clutch. really turned my stomach...When we returned at 1.30 am in the morning we could not get through to them as the phone was constantly engaged. eventually I spotted an unmarked bus that was nowhere near the pick up point in fact it was across the road! I approached and asked if it was WCP and was told yes, so we got on. When they asked for names they said they did not have ours , so told us we had to get off the bus and ring them! I said we had but could not get through. he said "'well you will have to wait to see if there is enough room> They knew we had landed as they take flight numbers and are supposed to track flights,they have our car.... so what was the problem we asked! That is the last thing you would want to hear at that hour in the morning!! All in all a very frustrating experience that we will NOT be repeating!!!
written by KevanD on 04/09/2017
I have used the WCP Airport parking in Bristol several times over the past 2 years and I always had great service, Great price, shuttle bus runs frequently and the staff have always been helpful.
written by katerinabanwell on 15/08/2017
I have used WCP Airport parking several times over the past 2 years and I always had an excellent Service, Great price and exceptional communication! Shuttle bus runs regularly with very short waiting time and the staff are always very friendly and helpful.
written by Simon4820 on 10/08/2017
Thanks wcp Bristol for your service this year I had mechanical failure on my vehicle last year and was granted a voucher for parking when I went to use the voucher I had no problems what so ever making the booking a year later I had to pay £11-05 for two extra days on arrival which was not a problem I will be using your service again in the future as I have done for the last three years thanks to you all at wcp Bristol. Great service!
written by tonig77 on 17/07/2017
I wouldn't use anyone else when flying from Bristol, Great staff, great service, low cost, everything you could hope for.
written by LunaHahn392 on 16/07/2017
The best service ever! I used many car parks but this one is the best by far. Great friendly customer service, fantastic value for the money and CCTV cameras everywhere. I will use you guys every time I fly from Bristol as from now on!
written by 324Henry on 13/07/2017
Staff rude and miserable when dropping the car off, not the atmosphere you want to be around when your off on your holidays! Ignoring that we got dropped to the airport. We are a family of 8 2adults 6children 4 under 10, 1 being 1years old. Little did we know when we arrived back they wanted to charge us an extra £9 for the FREE mini bus that they offer. As we have a big family, the FREE shuttle bus turned up with no car seat despite me saying we have a baby and they dropped us up using a car seat. The rude car attendant told me I should have provided them with a car seat! Carry one off the plane with me??! I had to have the baby on my lap in the mini bus as it was 4am and was desperate to get the children home,yet they still wanted to charge me for 3 extra seats, as apparently the FREE shuttle is only up to families of 5 . As I was completely unaware of this I was not willing to pay extra especially when they had failed to put a car seat in. They saw an opportunity to make a bit more money as I refused to pay extra they would not give me my car key, my kids were stuck in the car park whilst the attendant waved my key around until I paid. We had to call the police to the scene as the attendant was enjoying the upset he was causing. Now today I have had a phone call from the manager (was thinking maybe she was going to appologise for her staffs behaviour) instead she gave me abuse and threatening me for what had gone on! Absolutely appalling company, they should be shut down the way they treat customers is horrendous. It's works out cheaper and more convenient to park at the airport by the time they trick you into extra costs on your return. No where on the website does it say large families need to pay extra and that you have to provide your own car seats.DO NOT USE
written by Tim_Wood61 on 25/06/2017
Used several weeks running (regular travelling for work). Easy to book online, regular shuttle to/from the airport, drivers in contact with base to confirm pickups. No problems at all. Thanks.
written by Whittaker124 on 22/06/2017
second time this year I've used wcp services and excellent reliable service. Friendly staff and would highly recommend to anyone wanting to use airport parking to use wcp parking.
written by Jackson6985 on 29/05/2017
From the moment my car was dropped off to picking it up a week later the service I received was great. I was safe in The fact that I didn't have to worry about what was happening with my car whilst I was away as I knew it would be well looked after. Shuttle bus going every few minutes meant no hanging around.
written by Olga_ve on 12/05/2017
Very good location, especially traveling from Wales as it makes your way shorter. So far, I think it is the cheapest car park by Bristol airport but still one of the best.I found the whole service absolutely spot on from dropping car off to picking it up, couldn't have been simpler. Easy to find. Friendly and professional office staff and helpful drivers. Quick transfer to airport and easy contacting for a return transfer. Have used them many times and will be using again!
written by xtCantrell312 on 14/03/2017
I like actually everything in the way company delivered their service to me. I have already recommended them to my parents who will use them for holidays. Customer service is client oriented, I haven't noticed any scratches on my car so believe they treated it good.
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As rated by our community of reviewers
Double_Delight's Comment
Written on: 14/07/2017
I used this service for ages and clearly it says on their website. Read your review on Google as well and believe you know how to cry. Shame on you and your family. £9 and you are crying like baby! Hahaaaaa