Trivago www.trivago.co.uk

Trivago www.trivago.co.uk
★★★☆☆
3.3
64.0% of users recommend this
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“Trivago Listed a Scamster Hotel Booking Site!”

★★☆☆☆

written by on 22/05/2019

Do NOT trust a hotel booking company just b/c they’re on Trivago. Like the Hotels for Everyone company which had commonly been seen on Trivago up until late April/early May when it cancelled customers’ reservations with little to no advance notice, and then declared they were going out of business w/o bothering to issue refunds. They left MANY folks in the lurch & scrambling for affordable hotel rooms. My hotel alone reported that around 100 of their would-be customers had their reservations cancelled by Hotels for Everyone, some poor souls not finding out until they arrived to the hotel! The good-for-nothing fly-by-nights at HFE and their supplier Tourico Holidays, which now goes by the name of Hotelbeds, (described as a “Hotel Services Company in Palma De Mallorca, Spain”) won’t reply to e-mails and there’s no way to speak w/ someone over the phone or leave a message. You’re forced to file a claim for a refund through your credit card company—what a hassle! One would EXPECT a hotel booking co. listed by Trivago would be legitimate! Hotels for Everyone is out of business, cancelled my reservation over a month ago, but what have they done w/ my money?! Please use only the well-known & trusted hotel booking sites which will be around tomorrow!

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“Wrong prices quoted ”

★★☆☆☆

written by edgled on 29/06/2016

I have used trivago in the past and achieved good deals. However currently the prices quoted are far below the hotel actual prices once you are redirected to the booking.com site. Why????

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“Watch the fees.....”

★★☆☆☆

written by Meadowstx55 on 06/10/2015

I love the website Trivago to search out good deals on hotels. They are located internationally -- even though the TV commercials don't mention that and make you believe they are in the USA. When I recently booked a hotel in Clearwater, Florida .... and I was IN the state of Florida when I booked it... I was told what the charge was, but then when I got my charge thru Amoma (which Trivago must contract with to do bookings) I was charged an additional $5 charge for the international money difference PLUS a $3.95 international assessment fee thru my bank for an international transaction. (My wonderful bank is reversing that for me, but can't do anything about the $5). I don't think it is at all fair that if you are booking a hotel within the US and you are IN the US, any international fees should not be assessed. Just very upsetting that I wasn't informed that I was going to be assessed these fees.

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“I had booked a double room only to be put in a single...”

★★☆☆☆

written by mark_flow on 28/04/2014

I had booked a double room only to be put in a single room. The Lodge said all the double rooms were occupied and there was nothing they could do. They called your office and told me that you were closed for the weekend.

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“I decided to use trivago after a friend of mine...”

★★☆☆☆

written by sarahmeyerse on 28/08/2012

I decided to use trivago after a friend of mine recommended it to me. He told me was totally satisfied and I should give it definitely a shot. Although I used it several times I have to say that I was not totally satisfied since I had to type the city twice every time I used it.

Magnersplease's Response to sarahmeyerse's Review

Written on: 28/11/2012

Jees imagine having to type twice. How horrific for you. No pleasing some people!

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Asked by edgled on 29th June 2016 Report this content
Used Trivago to find suitable hotel in Birmingham for a couple of days mid December. Good price's shown but on clicking 'show deal' and redirected to booking.com the prices quoted were much higher. Why???

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