Top Of the Cue Reviews - www.topofthecue.com

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★★★★☆
3.9 / 5
73% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

★★★★★

“professional, fast service”

Written on: 07/09/2014 by HassanReynolds (1 review written)

Seamless service, helpful, professional… Read Full Review

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★☆☆☆☆

“Grand Master Cue GM-11”

Written on: 06/06/2013

Ordered a cue and extension for delivery to Australia. Was told it would take 2 days to receive a tracking number and 2 weeks for delivery. 4 days later, contacted them asking for my tracking number, was told to wait another 2 days. Waited two days, then was told to wait until the end of the week. It's now 2 weeks after order, I have not received a tracking number and can only assume my cue hasn't been posted… Read Full Review

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★☆☆☆☆

“appaling”

Written on: 30/05/2013 by livid1980 (1 review written)

i ordered a leather one piece cue case 23.5.13 received order confirmation and dispatch receipt and was told it would be with me the following wednesday 30.5.13, gave them an extra day before contacting them, today i talked to them and they delightfully told me the case was out of stock and that i could have a full refund which is fine, but i not only had to take the day off work to be in when it was delivered but im told the money could take 7 days depending on banks to get back to me. no… Read Full Review

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★★★★★

“Review of Top of the Cue”

Written on: 23/02/2013 by wphat (1 review written)

I bought a Riley 6ft 6 folding pool table from topofthecue before Christmas and was very happy with the product itself, the value for money - it was £100 less than other websites - and with the customer service. I had a few queries about the packaging - I wasn't sure if it would go up the stairs, and found topofthecue's customer service got back to me promptly and were always helpful. I would recommend them and will use them again to buy pool accessories (cues, balls etc). … Read Full Review

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★★★★★

“In every way, an excellent company to deal with! ”

Written on: 28/01/2013

I cannot overstate what a super company Top of the Cue has been to deal with. Their customer service is the best I have ever experienced. Even though there was a slight problem with my purchase (not their fault) Top of the Cue customer service was always on hand to advise and take charge of the situation and at no time was it difficult to contact them. No need to hesitate about using this company - highly recommend them… Read Full Review

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★★☆☆☆

“Thought I had been ripped off!!!”

Written on: 04/01/2013 by Henrythecat (1 review written)

No email content. Did not answer phone. Gave incorrect info when I spoke to them and ignored my complaint email. No good . Try another company. I did receive my cue eventually but more by luck than any customer care!!!… Read Full Review

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★★★★★

“Peradon cue and extension”

Written on: 20/11/2012 by sam789 (1 review written)

I bought one peradon cue and Peradon Extension from top of the cue and obviously they charged me additional cost to ship to USA but the delivery price was quite reasonable. But they sent me the wrong extension in error. I was really worried at that time. When I reported them they replied me back within 30mins and apologized me and sent me the correct one within 3 to 4 working days. The best thing about this company is they replied to all of my emails within 30mins. Their price is best on… Read Full Review

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★★★★★

“Great product - son really pleased”

Written on: 07/11/2012 by martinpannell (2 reviews written)

Selected this snooker / pool table due to reputable brand and positive feedback. Ordering was straightforward and delivery was fast and efficient. Unfortunately the table had sustained minor damage in delivery - however, the team were easy to contact, friendly, helpful and extreemly efficient, collecting the damaged table and delivering a replacement within a couple of days (in time for my son's birthday). The table is good quality, easy to assemble, use and store and my we've already had… Read Full Review

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★★★★★

“Lovely 1pc Peradon Cases (x2)”

Written on: 05/11/2012 by Prelude_HK (1 review written)

Brilliant Seller delivered quickly in good order, items from order online and ship to Hong Kong in less than 5 days. I highly recommend to other buyers and I would buy items from you again. … Read Full Review

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★★★★★

“Peradon Cue Case”

Written on: 14/09/2012 by tdumican (1 review written)

I went on several websites before deciding to go with Top of the Cue and to be honest I hadn't heard of them previously which is unusual considering what a 'snooker nerd' I am. I asked a couple of questions on the website to which I received prompt replies. The price was the best I had seen and I was told I would receive the item within 3-5 working days. It arrived on the third day and I am extremely pleased. The quality is as expected and the price paid is the best I've seen. I wuldn't… Read Full Review

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★★★★★

“Speedy, no-fuss delivery”

Written on: 13/09/2012

Thank you so much for the swift delivery of the football table. Customer service at its best! It's not often that you order online and then receive it the very next day, when opting for standard - and free - delivery too. Result! We will definitely recommend you to friends. … Read Full Review

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★★★★★

“Satisfied with the service”

Written on: 23/02/2012

Usually pool table takes time to be delivered so it was delivered withen 3 weeks and customer service team was constantly updating about the delivery. I would not hesitate to recomend… Read Full Review

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Guest's Comment

Written on: 28/02/2012

I ordered and paid for my pool table on 6th February and I have not received the product nor any response to my emails or phone calls. Do you have any idea or how to contact them other than their Phone number on their website?

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★★★★★

“Overall good service and good value for money”

Written on: 07/02/2012

I am happy with the service which I recieved from TopOfthecue. I would recomend to buy from this company… Read Full Review

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☆☆☆☆☆

“Table was broken, answerphone constantly on whenever I...”

Written on: 14/11/2008 by Reesey (1 review written)

Table was broken, answerphone constantly on whenever I call them, received no response to messages left or any response to emails yet, in my opinion this does not comply with the sale of goods act 1979.

I haven't got one good thing to say about this company. I have been trying to contact them for 5 days and have received no response. Maybe they have gone bust?… Read Full Review

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Guest's Response to 417636_Reesey's Review

Written on: 28/02/2012

I ordered and paid for my product on 6th february and i have still not received it despite trying to contact the company. have you had any luck yet as i was wondering the same about them going bust not sure how to recoup my monies.

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★★★★☆

“would strongly recommend Top Of the Cue if you are...”

Written on: 15/08/2008 by Alexc123 (1 review written)

would strongly recommend Top Of the Cue if you are looking for a pool table. friendly, courteous (called me sir which doesn't happen very often these days). Good follow up on organising delivery, competitively priced… Read Full Review

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