Homeswapper Reviews - www.homeswapper.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
138
6% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Homeswapper www.homeswapper.co.uk - Ask a question now

Media Gallery for Homeswapper www.homeswapper.co.uk

Homeswapper www.homeswapper.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“No one ever replies!”

Written on: 25/07/2015 by KaylenCarey187 (1 review written)

I have messaged several people that Have houses I would like to swap with! Except no one replies! Not even to say they are not interested! Seems like a waste of time!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Comment

Written on: 28/07/2015

If you read through all the terrible reviews about Homeswapper on this forum, you'll see that many people are no longer using Homeswapper because it's an awful website.

I'm surprised that you gave them 2 stars.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emmawantstomove's Comment

Written on: 28/07/2015

So what sites are good to look at for mutual exchanges that don't cost money to join? Do you know?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Comment

Written on: 30/07/2015

Try Gumtree home swap.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“An Appalling Mess.”

Written on: 25/07/2015 by dhMcCullough246 (1 review written)

Since Homeswapper have " improved " their website ( a joke I think ) I cannot find a swap within the whole of the UK. The site is very confusing and simply doesn't work. I have been sent emails weeks after an enquiry telling me how to use it. They ask me to click on certain tabs and all will be revealed. Sorry but the tab you want me to click on doesn't exist. All Homeswapper has done is waste my time and frustrate the hell out of me. I have written to my landlord asking if there has been any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful website, So many bugs. It was far better the old way”

Written on: 24/07/2015 by qrKendall366 (1 review written)

Awful website, So many bugs. It was far better the old way… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HomeSwapper well done for making the worst site EvER”

Written on: 19/07/2015 by JadynLeslie364 (1 review written)

Yep I have only a few words. Rubbish Waste Time You have won an award for the worst site EVER well Done!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Homeswapper what a piece of rubbish”

Written on: 14/07/2015 by Stonebq424 (1 review written)

Im discussed what a waste of time since they changed the site for all of us!!! For goodness sake go back to how it was this site sucks!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Comment

Written on: 14/07/2015

Try Gumtree Home Swap instead.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emmawantstomove's Comment

Written on: 28/07/2015

Thanks will give it a try

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“bring back old homeswapper”

Written on: 11/07/2015 by opGeorge437 (1 review written)

this new homewapper is awful you cannot find what you want l am due for renewal but l will not be paying anymore money for this awful website hope you listen to what people want… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Comment

Written on: 11/07/2015

Homeswapper are not interested. They will definitely not be bringing back the old site. Don't waste your time and energy on them. Use Gumtree Home Swap instead.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“JUNK IN A WORD”

Written on: 10/07/2015 by gertiepettifer (2 reviews written)

Total waste of time and effort, it doesn't work and asks too much personal info. You can't search, look at anything and it looses all the requirements you put in. You have never been able to contact them anyway but now they never respond to emails or anything. The old site was quite good and user friendly and probably created by a bloke called Brain who wore sandals and socks, had a beard, enjoyed rambling and real ale. The new site has been created by a hipster called Zach who likes saying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Response to gertiepettifer's Review

Written on: 13/07/2015

Gumtree's Home Swap section is getting busier because of the lousy new Homeswapper site. The Homeswapper employees appear to look down on the social housing tenants who use their site. A Homeswapper employee posted derogatory comments in May 2015 on Facebook saying - "The new site's great if you've got two brain cells to rub together. I'm guessing the people who made this (Facebook) group are the type of outspoken, ignorant morons that vote UKIP and read The Sun."

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“WARNING ABOUT SWAPS - DON'T LOSE YOUR SECURE TENANCY”

Written on: 10/07/2015 by seriousswapper2015 (1 review written)

A warning to all home swappers, I recently joined Homeswapper and was soon contacted by someone with a five year Fixed-Term Tenancy. Not knowing much about fixed-term tenancy agreements the other tenant explained that it was a 5 year 'rolling' contract lasting for 6 terms (30 years). Great I thought that pretty much makes it a secure tenancy. Wrong!!!...so be warned and do your homework before you agree to any move. I researched online and also spoke to the other tenant's housing authority for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Response to seriousswapper2015's Review

Written on: 10/07/2015

Homeswapper are uninterested. Many people no longer use them. Try "Gumtree Home Swap" instead.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Seriousswapper2015's reply to Ohbillyoh's Comment

Written on: 20/07/2015

Thanks I did this and found my ideal match so in the process of swapping now. Oddly enough the other tenant is on homeswapper and is a direct match for my property but her property does not appear on homeswapper at all!!! Wonder how many people are missing their ideal home because of this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redfox5000's Response to seriousswapper2015's Review

Written on: 19/07/2015

I did not know this thank you for sharing this important information about tenancies
If I am offered any potential swaps I will look further into the tenancy agreement

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Seriousswapper2015's reply to Redfox5000's Comment

Written on: 20/07/2015

Your welcome and I hope this stops other swappers being duped out of their secure tenancies. It seems that people with short term tenancies are so desperate to get rid of their homes they are prepared to lie. Also be wary of what the other tenants housing provider tells you too because their housing department even told me I could transfer my secure tenancy at first, then I found out I had been talking to a receptionist. Always get a paper copy of the tenancy contract and get it checked out by professionals.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
★★☆☆☆

“Disappointing”

Written on: 07/07/2015 by Hilolly (1 review written)

I liked the overall look of the new interface, and could kind of see what they were trying to do, however, I have to agree with everyone on here, the old one was better. Apart from the fact that the new site is incredibly, frustratingly slow (definitely site and not my internet, I have checked time and time again) Sometimes it can be plain unresponsive, when you're trying to click on things.If they were trying to simplify things, for us simple social housing tenants (!), they have failed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Response to Hilolly's Review

Written on: 10/07/2015

Just google, "Gumtree Home Swap".

Forget Homeswapper. They're not interested in tenants. Many tenants have stopped using them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Not fit for purpose”

Written on: 06/07/2015

Firstly, this site is incredibly slow and I put that down to the massive amount of pop-up advertising... hideous. Secondly, there is no incentive for people to log in regularly and I have requested so many viewings yet it is clear that people are not logging in to respond. It seems that people have lost faith in obtaining a move through this site that they are not bothering with it. Thirdly the default email system is ridiculous. You cannot communicate effectively with other members and you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubish ”

Written on: 30/06/2015 by Pennfp30 (1 review written)

Inadequate, matches that doesn't match, worse website what a waste of time. Bring back the old homeswapper!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO NO NO -PLEASE SIMPLIFY HOMESWAPPER”

Written on: 29/06/2015 by Shelbyh286 (1 review written)

The new Homeswapper is complicated to use and if I have replied to someone I am not sure if I have done this in the right way as I don't get a response and I am getting matches sent to me which is not at all a match !!The older Homeswapper gave us an option of seing who has responded to other peoples adverts and this was good as what is not suitable for one maybe a chance for another person to reply, I think that Homeswapper should make it a rule for people to specify --What borough , what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Seriousswapper2015's Comment

Written on: 20/07/2015

Totally agree and they should bring back the old wall feature. At least with that people would reply to messages and you could tell instantly if they were not genuine swappers. I had someone 300 miles away arrange to view then cancel at the very last minute. I've found a pattern to time wasters they get you to do as much running around as possible. They ask you to measure rooms, windows, garden. They also go into detail about their personal problems which then become an excuse not to move, I usually get they have a sick relative. One even bragged how much their home was worth and what they could buy it for. These people know full well they have no intention of swapping they just get a kick out of you desperately wanting their home. Sick if you ask me and about time homeswapper got rid of the time wasters.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Useless ”

Written on: 24/06/2015 by Ssiangie (1 review written)

people are no longer interested in swapping. Please bring back the old website… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE BRING BACK OLD SYSTEM”

Written on: 23/06/2015

HOMESWAPPER HAS SUDDENLY CHANGED, NO MORE MATCHES AND I AM UNABLE TO SEARCH THE WAY I USED TO SEARCH. I HAVE SUCCESSFULLY USED HOMESWAPPER THREE TIMES AND NOW IT IS SIMPLY IMPOSSIBLE, THE SEARCH IS SLOW AND THEN IT TELLS ME THERE ARE NO MATCHES AT ALL. EVEN WHEN I SEARCHED UK WIDE IT STILL SAID NO MATCHES. I HAVE NO BINNED IT BECAUSE NOW IT CONSTANTLY TELLS ME TO CHANGE MY PASSWORD WHEN LOGGING IN AND EACH TIME I DO IT TELLS ME THAT MY PASSWORD IS INCORRECT, IT IS USELESS. IT IS SO SAD THAT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HOMESWAPPER ..SHOULD BE CALLED : HOME STAY WHERE YOU ARE”

Written on: 15/06/2015 by PANNERDRAFT (1 review written)

what a pile of rubbish the new homeswapper site is. its not user friednly, doesnt work properly. not fit for use and more than that is frustrating and makes me feel like I'll never never find a home. used to get hundreds of matches , now im lucky if i get any. what have they done....get rid and either go back to old site or sort this one out properly... rubbish rubbish rubbish. tells you you have matches and to hit the button ...where is the button ????? dont bother folks you'll never find… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“An appalling site got even worse!”

Written on: 10/06/2015

If your social landlord signs up to Homeswapper then it is very difficult for you to find a swap since Homeswapper revamp their website. Whoever design this awkward, confusing and limited choice website needs to understand what user friendly means, as this site is anything but friendly. When a company no longer publishes their phone number should set your alarm bells ringing, instead they rely on email to which they reply with a preprepared statement designed to fob you off as they NEVER… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Landlords can read private mssgs between homeswapper...”

Written on: 09/06/2015

HomeSwapper has deliberately designed it this way, so that all communications between all homeswapper tenants can only be made via the HomeSwapper website. All subscribing landlords can access and read all the private communications between the homeswapper tenants. In other words, all messages between you and another homeswapper tenant, can be accessed and read - without your knowledge - by your landlord and by their landlord… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gertiepettifer's Comment

Written on: 10/07/2015

If that is true it is illegal, it's a breach of privacy and Homeswapper could and should end up in court...plus the landlords. Obviously they have been taken over by The News of the World!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gertiepettifer's Comment

Written on: 10/07/2015

I should add that wouldn't be an issue with my landlord as they fail to answer any messages you leave them so reading ones between me and a swapper would be too much work for them!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ohbillyoh's Comment

Written on: 10/07/2015

Have you looked at the Homeswapper Terms & Conditions? They know that most people don't read &/or don't understand the T&C. Under their T&C, point No. 37 states, "Please be aware that where you are obtaining free access to the Service as a result of your landlord paying for your use, your landlord may be able to see the messages that you have sent to a tenant registrant". In other words, your landlord CAN read your messages. And there are some other more worrying points written into their T&C. I suggest you read their T&C. Their behaviour is unethical and, maybe, even unlawful.

I urge you and everyone else to send formal written complaints regarding Homeswapper and Housing Partners (the company that owns Homeswapper) to the ICO.

You can, under the Data Protection Act; make a formal written 'Subject Access Request' to Housing Partners to instruct them to provide you with a copy of all the data they hold in relation to you. Some companies waive the £10 fee.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“RENDERED USELESS”

Written on: 09/06/2015

Having used previous site for many years I am appalled by the recent update and changes to the site. Difficult to find matches and when you investigate further the property you are looking at although might be available the criteria of the person advertised does not match you. You cannot email the person directly which is also a problem that should be addressed. I have tried responding to several ads where it states you can't contact directly, however, no response has been received to any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What the hell is this****”

Written on: 04/06/2015 by AyanaFallon84 (1 review written)

I have been using the internet for years and have used dozens of homeswap webistes but this is the worst I have ever tried to use. won't be back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hilolly's Comment

Written on: 07/07/2015

I'm losing the will to live with Homeswapper. You say you use other sites, which would you recommend?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gertiepettifer's Comment

Written on: 10/07/2015

Me to, come on what other sites as I hate home swapper...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★☆☆☆

“Sad to loose good site”

Written on: 03/06/2015

I have used homeswapper, over a long period and my last swap happened while site had not been messed about. I have tried to get back on and I cannot get logged in, the positives of previous homeswapper contact was easily made, although there were time wasters, but with a continued attitude success would come. The site now seems very elitist, information is now asked for that seems intrusive and does not appear to help the swapping, if anything it has impeded most contacts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview