Homeswapper Reviews - www.homeswapper.co.uk

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Latest Reviews

★☆☆☆☆

“ Total chaos !”

Written on: 26/05/2015 by 109MacPherson (1 review written)

The new site is hopeless. Why did they change it no one can be bothered to leave messages far too complicated. It was fine before just needed tweeking. I havent had any messages and I had lots before. Needlessly 'updated' I would'nt have given any stars if I had my way. It used to be so easy to pick up comments and reply Ive left the site now. Another complaint is far too much personal info was required. totally unprofessional… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 24/05/2015 by Judty (1 review written)

Can't find any homes to swap with any more!!!… Read Full Review

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Summer300's Response to Judty's Review

Written on: 26/05/2015

I completely agree i emailed homeswapper on various occasions to say I was struggling with the new site. I just kept receiving automated responses.
I have now cancelled and using gumtree this is completely free of charge you can include email, telephone number if u wish, photos and full details of your homeswap.
Homeswapper have not been listening to there customers.

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★☆☆☆☆

“Changed the site”

Written on: 20/05/2015 by Alanna25 (1 review written)

Before they changed the site, it was pretty fair, you could browse through other replies and discover if they might want a 3 way swap. Now there is nothing, and very few people seem to bother logging in anymore. There have been no enquiries for my home since the change. They lost all the information on the swap over which sucks of amateurism. The site really needs to go back to how it was. Why don't they take a vote on it?… Read Full Review

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★☆☆☆☆

“doesnt deserve the one star i had to give”

Written on: 16/05/2015 by disheartened100 (1 review written)

Totally useless. Ive been waiting weeks for my landlord to approve yet ive 7 months left!! Ridiculous and useless. Will be using alternative method to swap my home. Lost my custom its been going on for months a real shame was a good site in the past… Read Full Review

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★☆☆☆☆

“Absolutely Awful Site. Hope They Go Under.”

Written on: 16/05/2015 by EmiliaMcMillan (1 review written)

Homeswapper is an intrusive and exploitative site which squeezes loads of private details from tenants. The site is also an absolute nightmare to use. The organisation is patronising to tenants. Their contempt for their subscribers was reflected a few days ago, by insulting statements that were made by one of their employees on Facebook… Read Full Review

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★☆☆☆☆

“BRING BACK THE OLD SITE!!!”

Written on: 14/05/2015 by 207McGinnis (1 review written)

What on earth have Homeswapper.co.uk gone and done?!?! This new site is Terrible! If I could have rated 'No stars' I would have done so because One star is far too much. All that needed to be done was to make the site mobile friendly there was no need to do all the rubbish they have done. I sincerely hope the CEO's of Homeswappers read these reviews because something needs to be done other they will go under… Read Full Review

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★☆☆☆☆

“Beyond hopeless”

Written on: 13/05/2015 by twells2014 (1 review written)

I've been on Homeswapper for years. After new design the website is useless. Shame but I hope they will lose all the revenue… Read Full Review

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★☆☆☆☆

“awful now”

Written on: 12/05/2015

Since they changed website, totally useless before was great.. since the website changed my membership is saying waiting for landlord to approve even though I have many months left. Customer service is not helpful at all. I give up Homeswapper if you don't go back to old website I'm afraid you are a sinking ship.... someone needs to be accountable for what's happening. I do hope you sort it out.... it worked great before... such a shame… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 11/05/2015 by Raygu421 (1 review written)

I could have done a better job. Its obvious that this site was made to deter people from swapping. I'm pretty sure it was approved by the correct people before going live. Not sure what to do now… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 11/05/2015 by guMacKinnon414 (1 review written)

way too complicated. Is the management reading the reviews? Because if they did, they would bring back the old website… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 10/05/2015 by Whittakerzd198 (1 review written)

RUBBISH SITE NOW CHANGES HAVE BEEN MADE. I HAVE NO MATCHES AT ALL. MESSAGE SERVICE SLOW , MOST PEOPLE DO NOT REPLY SO IM NOT SURE IF THE MESSAGE SYSTEM IS WORKING. I HAVE EMAILED TO EXPRESS MY VIEWS AND HAD NO ANSWER. MY MEMBERSHIP RUNS OUT SOON . I WILL NOT BE PAYING AGAIN. THIS IS NOW JUST A SITE THAT ADVERTISES YOUR HOME. GUMTREE IS FREE AND YOU CAN PUT PHOTOS AND TELEPHONE AND EMAIL ON. WILL USE GUMTREE INSTEAD. HOMESWAPPER DO NOT SEEM HAPPY TO HELP CUSTOMERS ANYMORE… Read Full Review

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★☆☆☆☆

“Rubbish rubbish rubbish”

Written on: 09/05/2015 by Mollyollie02 (1 review written)

What have they done to it cannot believe, have complained 3 times so far and now their just ignoring my emails. They emailed with potential swaps last week have been searching for them since lol. When you search all homes it brings up about 2 properties in a 5 mile radius this isnt right. Before you got about 200 pages up. l liked to see what people said to each other it gave you a better understanding of what the swapper was looking for. l dont think l can continue using it its just too… Read Full Review

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★☆☆☆☆

“LISTEN TO YOUR USERS..CHANGE IT BACK!!”

Written on: 09/05/2015

Why are Homeswapper ignoring their website users..admit that the new site is TERRIBLE and just put it back to the way it was,it worked perfectly fine before. I got a patronising email saying"some people dont like change"&"If I need help to use the site watch the video".I dont need help to use any website. Now I only go on it to see if they've changed it back to the original way it was.It was good but not anymore.I agree with all the reviews… Read Full Review

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★☆☆☆☆

“AWFUL RESTRICTIVE SITE THAT DOES NOT WORK - AVOID!”

Written on: 07/05/2015 by CorbinWatkins494 (1 review written)

Just awful site since the "upgrade" very restrictive, terrible photos, far too complicated now, hundreds of complaints from unhappy users being totally ignored by Homeswapper, patronising replies and letters from their boss saying its the users fault because we're all stupid social housing tenants! FAIL!… Read Full Review

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★☆☆☆☆

“My Jack Russell Terrier Could Have Done Better”

Written on: 04/05/2015 by greyjaybee (5 reviews written)

I am unable to properly rate this godawful website since there is not a zero star rating, but suffice to say, there is virtually nothing positive to say about this complicated, amateur un-user friendly site...which is hugely sad since it was previously wonderful. Hard to navigate and no e mail or phone numbers shown, nor message sent confirmation when you send through them. I hope no-one is seriously wishing to move any time soon because I have all but given up and predict many others will do… Read Full Review

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★☆☆☆☆

“if it ain't broken! ”

Written on: 04/05/2015 by Ians377 (1 review written)

Oh my goodness! The old website was fantastic, i had two successful swaps no problems. I went on to the new home swapper website just out of curiosity as i don't actually want to or need to swap anymore. But the whole format has changed and it is so difficult to navigate through now. It used to be self explanatory now you end up going in circles and ending up nowhere. Whoever is responsible for this new website needs sacking. you are making peoples lives hell. Moving is stressful enough as it… Read Full Review

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Greyjaybee's Comment

Written on: 04/05/2015

Couldn't agree more...it is a disaster.

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★☆☆☆☆

“Nobody seems interested in moving.”

Written on: 02/05/2015 by Shields39 (1 review written)

Since this new website come on stream I have had just three enquiry's. Before I was getting a steady three a week. If it wasn't for the fact my Landlord is paying I could not justify the waste of money… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 25/04/2015 by Rosawood (1 review written)

This new site is a complete waste of time will be taking my details off I will not recommend to anyone… Read Full Review

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Dragonspaced's Response to Rosawood's Review

Written on: 25/04/2015

well with the new site you cannot delete your details, if you log back in it reactivates your account ! proving that it was never cancelled in the first place ...

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★☆☆☆☆

“NEW HOMESWAPPER WEBSITE”

Written on: 24/04/2015 by thomasallan (1 review written)

The new homeswapper website is abysmal. It is not at all user friendly and takes away any control over searching from the user. One might be forgiven for thinking that this is a deliberate ploy to discourage homeswapping! Users can no longer make contact with each using private email. When replies to questions are sent the message centre of the new site it does not recognise that a reply has been sent. It does not matter how technically savvy you are, this new site takes away any control from… Read Full Review

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★☆☆☆☆

“Bring back old site”

Written on: 23/04/2015 by vintagelou (1 review written)

I cannot get to grips with this new site. Absolute rubbish. Would not recommend ever using this service to anyone unless they make huge improvements… Read Full Review

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