Holiday Lettings Reviews - www.holidaylettings.co.uk

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Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
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Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk

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Latest Reviews

“Never Book from Holiday lettings”

Written on: 09/06/2017 by Fowler497 (1 review written)

This was the worst decision of my life. Customer service put me in harms way by not acting responsibly and tried saying that the rebooking of a hotel at the same price was a matter of goodwill, but when in reality it was a contractual obligation. The lady owed the booking service for a previous short term cancellation. She tried to withhold my luggage when I refused to give her any money, when I told her that I paid the booking in full through ****************************** and she needed to… Read Full Review

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“Asked for private documents via email”

Written on: 08/05/2017 by ScarlettSaunders207 (1 review written)

Booked a holiday villa and received a dodgy looking email asking for a photo of me next to my license or passport and to send it via email thought it was fake they then cancelled my villa. What company requests documents by email. I asked for another villa and they said they would need another payment. Absolute joke dodgy villas would not use them again bad company… Read Full Review

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“BEWARE FAKE BOOKING CONFIRMATION”

Written on: 25/04/2017 by WELLS56 (1 review written)

I MADE A BOOKING TO SITGES WITH THIS WEBSITE, THEY SAY THAT DEPOSIT NOT TAKEN TIL OWNER CONFIRMS AVAILABILITY. I HAVE E MAIL TO CONFIRM MY BOOKING DETAILING DEPOSIT TAKEN,DATE TAKEN, BALANCE DUE AND DUE DATE. AFTER I MAKE AND PAY FOR MY TRAVEL, I GET A MESSAGE FROM OWNER SAYING SHE MADE A` MISTAKE` SHE HAD DOUBLE BOOKED, I COULDN`T HAVE PROPERTY AND SURE THAT I WOULD FIND SOMETHING ELSE. TOTAL DIS REGARD TO ANY ELEMENT OF CUSTOMER SERVICE. MY DATE WAS FIXED DUE TO ANNUAL EVENT IN SITGES… Read Full Review

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“Trip Advisor and Holiday Lettings Rips off Bookers”

Written on: 28/03/2017 by Sims76 (1 review written)

I am a holiday property owner who has advertised on holiday lettings for 10 years, in this time I have been very happy advertising with them. However since they were bought out by Trip Advisor things have changed not only for the property owners but for the booker and not for the better. HL/TA are clearly trying to force all owners to sign up to their 'free listing' which costs the owner 3% (not bad you think) and the booker up to 18% (yes thats right!) on top of the rate the owner is asking… Read Full Review

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“Terrible customer service”

Written on: 07/03/2017 by Asiac385 (1 review written)

Tripadvisors holiday lettings site is a joke. Their customer service is terrible. I upgraded to a subscription account as they rip off the customers so much. They said it would take 3-5 days to get the advert active again, how it can take this long to verify a passport photo I do not know. 5 days later the advert is still not active. So I rung up and they promised it would be within 24 hours. 48 hours later and of course nothing. No phone call or anything to apologise or explain. You have to… Read Full Review

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“Rubbish! Useless customer service AVOID!!!”

Written on: 13/11/2016 by almohammed (1 review written)

Automated email and telephone services, tossed around departments when you reach someone. Holiday Lettings collect a high booking fee for doing nothing, if you need to cancel even if the owner agrees not to charge you. You dont have these problems with other sites!! AVOID… Read Full Review

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“The apartment, Plean”

Written on: 28/10/2016 by 4paws4legs (1 review written)

We decided to visit eastern Scotland and wanted to see the kelpies,the Falkirk wheel and stirling, We found "the apartment" in Plean , which is halfway between the two. What a hidden gem in the older part of the village, located at the rear of the property, I had never heard my other half say "wow" as we entered the property..it's beautiful... A mackintosh design inner door from the bright vestibule, spotlessly clrean, modern but totally laid back, fully equipped kitchen, high end beautiful… Read Full Review

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“Don't Touch Them”

Written on: 25/09/2016 by Azarias51 (1 review written)

If for any reason you need to cancel, even if you get a refund from the owner Holiday Lettings will keep a £50 booking fee. Stay well clear… Read Full Review

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“Be very very careful ”

Written on: 02/09/2016 by 46Hull (1 review written)

Holidaylettings pocketed £1000 deposit on behalf of the owner without giving us a chance to respond. Be very careful when you use this website. We learned the hard way. An unscrupulous home owner made us pay to replace items that were either worn or missing and holidaylettings didn't give us a chance to query this before it returned only 500euros out of a total 1800 euro deposit. The holiday maker has no rights it would seem. We have queried this with holidaylettings and the owner… Read Full Review

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“Extremely poor customer service ”

Written on: 26/08/2016 by Imac67 (1 review written)

I booked an apartment for my family holiday through this company and will never do it again. I received an email at 17.28 and a phone call at 7pm to inform me the owner has cancelled my apartment we had 3 days BEFORE by holiday start date . The adviser emailed us some alternates and said she would call back in an an hour 2 hrs later I called back and spoke to a different agent who also emailed more properties we found a suitable one and said we would pay the difference ahh but it doesn't work… Read Full Review

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“Extremely Poor Customer Service”

Written on: 22/08/2016

I have an ongoing problem with this Company - which has emanated from the owner of a property I booked to stay in taking my holiday balance from my debit card I used to pay him for a Parking permit, without my authorisation. I have been playing email ping pong with Holiday Lettings for 4 days now - they send generic emails to you which do not answer any of your questions - they are a call centre in INDIA and appear to just copy and paste emails from script templates. If you phone them on the… Read Full Review

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Vix51's Comment

Written on: 22/08/2016

on a further note - Holiday Lettings say they will send you emails nearer the time for the balance to be paid as reminders? Inbox? Zero. Spam? Zero!!

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“DOWNHILL ALL THE WAY”

Written on: 19/08/2016 by jshloosemore (1 review written)

Ever since the website was taken over by Trip Advisor I am sure I have lost bookings. So many emails are not received by those who contact me, attachments are not included with the email or potential customers are receiving hundreds of the same one!and there seems to be no way to contact anyone at Trip Advisor. Certainly I cannot find a phone number or an email address for owners to log their complaints. When my contract comes up for renewal, don't think I will stay with them as there are… Read Full Review

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“ONE DAY MY MONEY WILL COME!”

Written on: 17/08/2016 by Emilie187 (1 review written)

Holiday Lettings have many bookings of mine but after many months still cannot/have not paid me... they blame the computer. Whats the point of it all if they cant pay up! DO NOT USE THEM IF YOU WANT TO BE PAID! Have contacted them a dozen times and they keep promising it will be sorted and never is… Read Full Review

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“Do Not Use. Awful Customer Services”

Written on: 13/08/2016 by Sn2000 (1 review written)

I booked a holiday through these people and I will never do it again. So far I have had three text messages from them reminding me that I need to pay my balance, all at around 01:40 am. This is absolutely disgraceful for a business to be contacting people at this time. As if this wasn't enough. My phone then pinged off at 3 am when they followed this up with an email. I have now had three nights disturbed sleep and been late for work twice as a result. I contacted customer services today only… Read Full Review

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“Don't trust prices”

Written on: 13/08/2016 by 87Purcell (1 review written)

Price quoted on website was doubled by owner when we tried to book. Go elsewhere… Read Full Review

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“Holiday Lettings cyprus agent”

Written on: 12/08/2016 by Steele1962 (1 review written)

Having searched the internet and communicated with the agent in Protaras. Having travelled o Cyprus for the last 14 years we thought this years prices had gone up considerably. we tried to negotiate the price down. We were unsuccessful and decided to keep our eye on the sites and hope the price would come down and book a late availability. We selected a trip advisor website with the best price all the web sites showing the dates as available we tried to book only to be told they are not… Read Full Review

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“Ridiculous company- waste of time!!”

Written on: 05/08/2016 by Gem31 (1 review written)

I booked a cottage in Yarmouth yesterday, paid the deposit, but the small print stated the owner has 24 hours to accept or decline the booking. 21 hours later I have not received confirmation or a decline. I emailed the holiday cottage directly and this was their response: 'Hi, I'm really sorry but we aren't taking bookings for Summer 2017 yet, we are not sure whether that cottage will be available to hire. Unfortunately when the Holiday Lettings website cannot find a price it just defaults… Read Full Review

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“Dishonest company making full use of avoidance tactics ”

Written on: 29/07/2016 by susanem (1 review written)

If you have an issue to resolve think they rely on you getting so frustrated with endless phone calls and emails that you will eventually give up and go away. I have booked 2 properties in Menton with them. The first property required full payment which I paid in full. The second property only requested a deposit. I was quoted a deposit payment of £190.38 in UK pounds and paid this. The printout indicated that the balance payment of £607.09 is due on or before the 2nd of August… Read Full Review

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“Problems Advertising!”

Written on: 15/06/2016 by Nmidd68 (1 review written)

I was recommended to Holiday letting by a friend to enable me to advertise my property in Spain, however over 2 weeks on, I am still trying to resolve an ongoing issue & keep going around in circles! I originally advertised through the Holiday Lettings Owners website, it appeared for a couple of days & disappeared. It still appeared on tripadvisor & Flipkey intermittently. I contacted customer service only to be given a standard reply about checking cookies etc. I went back to them & explained… Read Full Review

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“AVIOD this Company ”

Written on: 11/05/2016 by 85Lake (1 review written)

I booked my apartment through holiday lettings 6 months in advance to get just the right place. Them a month before travel the owner contacted me asking for more money. Not a little A LOT MORE. So she said if you will not pay l will cancel your booking. I phoned Holiday Lettings and was assured this couldnt happen and they would contact the owner but not to worry or book anywhere else. After no call back after 2 weeks l rang again as getting panicky. No record was made of my call, no contact… Read Full Review

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By Holidaylettings

Written on: 17/05/2016

We are here to help you and unfortunately we are unable to locate your booking reference number with the information provided. We will send you a direct email and if you'd like our assistance please respond and we'd be more than happy to help you out as best we can.

Thank you once again for bringing this to our attention and my sincere apologies for the inconvenience you've experienced.

Best Regards,

Adrian - Holiday Lettings Customer Care

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