Holiday Lettings www.holidaylettings.co.uk Reviews
Latest Reviews
★☆☆☆☆
“be very careful before you use holiday lettings.com”
Written on: 17/06/2013
I recently booked a villa through holiday lettings.com. I was put in touch with the vendor and paid 950.00 deposit. Holiday lettings contacted me several weeks afterwards to warn me that the renter may be a scammer. They have clearly done very little to protect the people renting through their site and cannot confirm that the deal is a scam. However the lack of contact from the owner says it all, we have clearly been ripped off and they were the facilitators. I wouldn't advise anyone to... (read more)
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★☆☆☆☆
“Nothing but stress!”
Written on: 17/06/2013 by capdan (1 review written)
We paid to advertise with Holiday Lettings for a year and all worked well. This year (2013) we took out the free advert. How it works is, when a booking is confirmed the holidaymaker pays a booking fee to Holiday Lettings. Holiday Lettings retains the full amount for your villa until the holiday maker has been in your property for 48 hours and then they transfer payment over to you, the owner, taking a percentage of this first. Well that is how they say it works. Reality is another matter.... (read more)
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★☆☆☆☆
“Lies about paypal fees”
Written on: 16/06/2013 by janev1000 (1 review written)
I have only been with Holiday Lettings for a short while but they are already sending me crazy! I've just had to give a guest a small reduction in price as they had so much hassle trying to book through the booking system, which wouldn't let them pay their balance. However, my biggest gripe is the paypal fees. I'm still paying the full 3.4%, despite Holiday Lettings specially reduced rate of 1.4% I repeatedly send them emails, to which there is no response. I have spoken to them twice... (read more)
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★☆☆☆☆
“not just bad but dangerous”
Written on: 13/06/2013 by Dickgraham (1 review written)
We've been with Holiday Lettings for nearly 12 years. They were very good at first but the service is now hopeless. No one answers the phone or emails. We can't put right mistakes or change our pricing bands. Simply, nothing works! We were tricked into re-listing by the promise of late and early credit deals but we are unable to activate them. Some of the information on our advert is incorrect but we can't put it right. The latest problem is that someone has written what may be be a... (read more)
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★☆☆☆☆
“An IT disaster area.”
Written on: 11/06/2013 by biggles53 (1 review written)
This used to be a good company but they are a catastrophe now. Their IT department must be run by Moss and Roy from the IT Crowd as they constantly launch new software onto the site without debugging it and chunks of the site go down for hours, days or weeks. At the same time they have put their prices UP!!! I had 5 properties on here, am down to 2 and within a few months will have none. If anyone wants to write and complain to the MD I am sure he would love to hear how he is mismanaging a... (read more)
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★☆☆☆☆
“Great company destroyed.”
Written on: 01/06/2013
We have been with them over six years, the best company in the market at one time "not anymore". Tried two days on the run to ring them, agents always busy "I wonder why?" this was after two e-mails totally ignored. Staff always defensive and have their script of to a tee, always polite but never informative "what have trip advisor done to them". (read more)
Visit holidaylettings.co.ukDickgraham's Comment
Written on: 12/06/2013
I also have been with them for many years and the service was great.Now is appalling, they tried to put me on the Booking Manager without my consent. They then offered me a Spotlight and two free credits, neither of which I can access. I am trying to call them about a Trip Advisor review from someone who has never stayed with us, but the Deny option does not work. I tried calling them during office hours but got a recorded message saying they were closed! I agree a very good company TOTALLY DESTROYED by Trip Advisor. When I managed to get through on the phone once the member of staff I spoke to was totally disillusioned with the new management . I hope they go bankrupt before I do !
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★★★★★
“Stunning !! "Your very own MTV crib"”
Written on: 31/05/2013 by Johntomo (1 review written)
Fantastic villa the previous reviews say it all. Very hard to think how you could improve a lovely place were no stone has been unturned and that comfort is paramount in every way and form such a relaxing experience but also 15 mins away and a town that has lovely people and they just want you to enjoy yourself the food is fabulous and the beach spotless. Steve and family have got it right and got lovely people who look after your stay their. (read more)
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★☆☆☆☆
“Holiday Lettings is a shambles”
Written on: 30/05/2013
I have been with Airbnb since last year, and decided to list with Hoidaylettings too. I wish I hadn't bothered. One sucessful booking, one booking that I had to do direct as the holidaymakers were not able to complete the booking online through system faults, and one poor guy who received a confirmation from Holidaylettings and was charged when I knew nothing about it! I pulled my listing immediately after that. A shambles. I will be sticking to Airbnb, good looking site, friendly and... (read more)
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★☆☆☆☆
“Booking Manager Performance”
Written on: 30/05/2013
We have been with Holiday Lettings for several years and have been very happy with the service they provided up until now. With the introduction of Booking Manager the service has become very very poor. Our difficulties with HolidayLettings started when the first guests tried to use Booking Manager but got nowhere and had to deal with us directly. The problems that resulted are detailed below. The guests did not receive any notice from Holiday Lettings as to when the final payment was due... (read more)
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★☆☆☆☆
“Can't contact Holiday Lettings and they don't call back!”
Written on: 28/05/2013 by awdtuts (1 review written)
Customer service is very poor. Problems and queries go unanswered. The are not cheap to advertise with and should help customers more. They even alter potential guests email address to one of their own so that all emails MUST go through HLs own website. You cannot deal direct with the customer unless you ask the customer to give you their own (unaltered) email address. Terrible company to advertise with. BE WARNED (read more)
Visit holidaylettings.co.ukAlizadeh1111's Response to awdtuts's Review
Written on: 05/06/2013
i 100% agree with you i advertised my flat and i have same problem with them they never answer the phone.
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Showing 1 - 10 of 86 Reviews
★☆☆☆☆
“If I could Give It No Stars I Would”
Written on: 28/05/2013
Been with this firm since 2005 had some great years with them but over the last 18 mths it has declined to Junk status no leads no enquiries I paid them £400 in fees most years they will be lucky to get £15 the way they have now set up 3% commision basically anything this cheap is rubbish in my experience been on phone 30 minutes and no answer Tripadvisor are Fools (read more)
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★☆☆☆☆
“Holidaylettings Owner ”
Written on: 24/05/2013
I wrote over 1 week ago about my opinion of Holidaylettings but it still hasn´t been published... so here I am again for second time round, writing to let you know that I as an owner who also advertises our property on this website cannot change our prices, it´s actually taken us 3 weeks to get through on the phone to them so all we have to do now is wait to get our telephone bill in..but we had written about 8 emails all together & no answer was given to help us only that they offered to... (read more)
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★☆☆☆☆
“One of the worst batch of crooks in the business ”
Written on: 21/05/2013 by larocheguyon
I tried t find an alternative to VRBO, but Holiday lets is even worse. I signed up only to find out they won't list my listing, but they will take my money and not perform. They refuse to perform but feel entitled to take money. I can't see how they can survice, except the competition is equally f'ed up. DO NOT USE THEM FOR ANYTHING! DO NOT LIST WITH THEM! DO NOT ARRANGE A RENTAL THROUGH THEM! GO SOMEWHERE ELSE, JUST NOT HERE. HOLIDAY LETTINGS IS NOT TRUST WORTHY. DO NOT TRUST YOUR HOLIDAY... (read more)
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★☆☆☆☆
“Total lack of customer service for endusers”
Written on: 17/05/2013
We booked a 'bookable online' villa and paid the deposit. Got an email from the lovely owner to say that the villa was fully booked. So, we panicked and emailed the owner (couldn't ring him as his phone number wasn't published) just to check if there was any confusion and also how to get our deposit back. While waiting for a response from the owner, we tried to contact holidaylettings.co.uk. Checked high and low on their website for a phone but couldn't find any - kept going round in... (read more)
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★☆☆☆☆
“Abusive emails from staff”
Written on: 17/05/2013
I tried to book through Holidaylettings.co.uk and was told I would have to pay my deposit via PayPal or direct deposit into a Swiss bank account. Reading all the reviews about this site, I simply email the contact, he never replied to my email. So, needing accommodation quickly I sourced a different hotel. 6 weeks past and then I received abusive emails including this company's representative calling me mentally challenged and in need of medical attention! I asked if his employers knew the... (read more)
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★☆☆☆☆
“Victim of Unfair and dishonest reviews by Guests ”
Written on: 15/05/2013
I have been too a victim of a dishonest and abusive review in which blatant lies were told, but once it is up on Tripadvisor and Holiday letting .co.uk : there is NO WAY OF HAVING IT REMOVED. The reviewer has the cover of anonymity and can say what they like with impunity, to the detriment of our business. The reviewer black mailed you :or you give them back some money or they put you a bad reviews!!This is the type of mentality such a politic of commentary Holiday letting has... (read more)
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★★☆☆☆
“What a shame used to be brilliant but are apalling now”
Written on: 13/05/2013
I am very unhappy about the service I am receiving from Holiday Lettings .co.uk. They used to be an excellent business, you could always get an answer from the team. However their business has really deteriorated in the last year to 6 months. They introduced booking manager which forces the enquiries to go through their server rather than coming direct to the owner on the basis that is provided security. However they have lost five enquiries through their new booking manager... (read more)
Visit holidaylettings.co.ukMariehughes's Comment
Written on: 25/05/2013
We are also absolutely fed up with this company. Since Holidaylettings changed their booking system and encrypted the E.mail addresses......
our guests are not even receiving our reply E.Mails. Obviously,This has affected our bookings.
We pay a hefty annual advertising fee to holidaylettings...more than any other holiday rentals company and people cannot book with us as our replies do not get there! They simply do not care....and refuse to accept liability for loss of business and hours of wasted time in sending replies that do not get there!
This surely is a matter for TRADING STANDARDS. They are supposed be be a portal for lettings, yet potential guests are UNABLE to book.
My husband as also experienced the same as you when trying to contact them, they keep you waiting for half an hour, then either FOB YOU OFF or are UNABLE to help....
The unfortunate fact is that they USED to be a great company....since the change over and introduction of TRIP ADVISOR they are a COMPLETE JOKE...
A warning to furture holiday home advertisesrs........Please, please , DO NOT ADVERTISE with this company...you WILL regret it !!!!!
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Lynlou's Comment
Written on: 28/05/2013
I advertise my home on Home-Away and the same thing has happened since last September when they changed their system and criteria for advertising, I have had one booking and very few enquiries. Full last year before the change! I was looking at holiday-lettings as an alternative but from what you say, they are also hopeless.
What are we property owners to do now all the companies are becoming ineffective? they just want the subscription for nothing.
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★☆☆☆☆
“Impossible to get through to holiday lettings staff.”
Written on: 09/05/2013 by FrancesWood (1 review written)
I have advertised with Holiday Lettings for over 7 years and as many of the other reviews have said, their service has become a complete joke. I have been trying to contact someone for 2 days and I have yet again just spent over 20 minutes in a queue to still not be answered. The problem I am trying to report is the new system they use for email enquiries simply doesn't work, I had 3 weeks of unanswered enquires, one customer thought I had vanished with her deposit because I wasn't... (read more)
Visit holidaylettings.co.ukJlaffan's Response to FrancesWood's Review
Written on: 13/05/2013
Agree with every word you have said. I have just come off the phone having waited for 15 minutes and they have not answered my call. Big surprise when I called their sales line someone answered straight away.
They used to be a brilliant company but they have lost the plot.
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★★☆☆☆
“No contact from advertiser or holiday lettings”
Written on: 06/05/2013
I have been trying for over 6 days now to book a short break. After an initial response from the home owner I now cannot get any response. They have not advertised any phone numbers so I only have the email to try and contact them but so far no response. The 'Help' from Holiday Lettings is appalling. The FAQ just sends you round in circles and essentially tells us - we won't do anything to help, if you cannot contact the people we advertise for, tough! I just feel that holidays lettings... (read more)
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★☆☆☆☆
“Arrogant disregard for holiday owners ”
Written on: 05/05/2013 by Danbo2 (2 reviews written)
From an advertiser point of view, since being bought by Trip Advisor, customer service has declined - the support staff who were once chirpy are now 'ground down' and defensive. There are better options for homeowners looking to rent out their villas. (read more)
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Showing 11 - 20 of 86 Reviews
★☆☆☆☆
“Difficulty logging on and dishonest reviews”
Written on: 02/05/2013
When the site was independently owned the service to advertisers was fast and efficient, but now that it has changed hands a few times the new owners appear to be only interested in hiking fees and lowering service. It can take an age to log into my account and moving between sub menus often times out. I have also been on the end of a dishonest and abusive review in which blatant lies were told, but once it is up on Tripadvisor there is no way of having it removed. The reviewer has the... (read more)
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★☆☆☆☆
“never their fault”
Written on: 21/04/2013
been with holiday lettings for 3 years and have found they have slowing got on worse any problems its never theirs on searches for my location they put all the places up to 8miles away at top of the search very misleading for customers.Any problems with passwords it always your fault take forever to get through on phone to customer services when they do answer it like whatever will not be staying with them next year (read more)
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★★☆☆☆
“What a shame after 6 years of advertising !”
Written on: 20/04/2013
I have advertised my property for 6 years and managed to get great reviews.I cannot believe what has happened this year as the hits to my site and enquiries have just plummeted! I see that the free listing system has bought numerous more advertisers, and I feel that the quality of the site to the longstanding advertisers has reached rock bottom. I am so disappointed as I think the site is very user friendly and after getting great reviews and guests returning am sad not to possibly renew in... (read more)
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★★★☆☆
“Try www.OwnersRentals.com You'll love umm”
Written on: 16/04/2013
We have a villa in Javea Spain, and have been renting it with holiday letting for a few years now, but the last couple of years we have lost faith in them they just seem to be interested in the property managers and multi listing companies. And yes we have found our property booking go to next to nothing with them. So we looked around and asked some friends and neighbors in Spain, and they were all using ownersrentals so we contacted them and took out there premium package as advised by our... (read more)
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★☆☆☆☆
“Deflamatory reviews”
Written on: 15/04/2013 by Mantua (1 review written)
I have recently had a review posted that is simply personal abuse. Some ethnicity issues as well. This from someone who I have never met or spoken to. Whereas I understand the need for independent reviews, those of a deeply personal nature are unacceptable. Holiday Lettings refuse to have them removed, so I will no longer be using Holiday Lettings. A shame, they have served me well until this incident. I will notify other colleagues of the situation, and suggest that they also take their... (read more)
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★★☆☆☆
“Can't even get my advert online due to "Server errors" !”
Written on: 14/04/2013
After 8 years on Holiday-Rentals (now HomeAway) and being VERY disappointed by recent changes that mean if you are a small 1 property business, no matter how good your property, you can never compete against bigger ones that have the money to advertise at a higher "level" (ie pay more) because you will not be on the front page (which means for the first time in 8 years we have no bookings from them and normally we are by now FULL for summer !!!), I decided to try HolidayLettings. They... (read more)
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★☆☆☆☆
“Is anybody there”
Written on: 09/04/2013 by HolidaySid (1 review written)
We are property owners and have been advertising with holiday lettings since 2007 and up till this year we have been very satisfied but what is going on this year???? Since they intorduced the new booking system (which we do not use) we are getting a fraction of the hits we got last year, the enquiries we do get, we are responding to them right away but not getting any reply back so are wondering if our replies are not getting to the people. I have emailed holiday lettings 4 times but not... (read more)
Visit holidaylettings.co.ukIbizapolly's Response to HolidaySid's Review
Written on: 10/04/2013
We are having the exact same problem. Some clients are emailing us several times and it may be that we only get one response. We are losing out on bookings at the moment without question. Am on the phone to them right now to bring this up again!
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Holidaysid's reply to Ibizapolly's Comment
Written on: 13/04/2013
I finally got an email reply from a manager who has offered me an extra 2 months membership. I have replied and asked for a free 'Late Deal' in addition to that, but actually I don't really see the point because their website is having such problems so people STILL won't be able to get onto the website and enquiries and replies will still be floating around somewhere in cyberspace!! I am in the process of putting my ad onto the Owners Direct site (£100 cheaper than holiday lettings!!) I have checked the bookings on there of villas, location and prices similar to mine and their bookings seem to be pretty healthy. I just wonder if anybody knows if Holiday Lettings is goverened by an independant authority (like trading standards) who we can escalate our complaints to???
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Johnphipps's Response to HolidaySid's Review
Written on: 13/04/2013
I am with you on this. I initially got 3 bookings in 10 days and then they did some "work" on the website and nothing for weeks. Very worrying as what is an IT geek's little problem is my business going bust.
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Holidaysid's reply to Johnphipps's Comment
Written on: 13/04/2013
Hi, please see the reply I posted to 'Ibizapolly's' comment. As you say, we could lose everything because some IT geek got it wrong!!
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Johnphipps's reply to Holidaysid's Comment
Written on: 13/04/2013
Hi,
It is reassuring in a strange sort of way to find out that it is not only me! No offence I hope!
There doesn't seem to be any comeback on these sites at all and no governing body with any influence. I have been with Cottages4you for a couple of years and they are just as bad as any of the others, They make a lot of money by "owning" a website presence which we couldn't dream of having due to our relative size and available funds, and they have forgotten all about customer satisfaction (to us or our guests) with their priority being to their share holders and investors. The little guy cannot survive without the big ones and we have to sing to their tune or go under and right now I am losing money which I simply cannot afford. I am looking into shutting down the business and moving into it myself, it is a lovely property! Good luck in your endeavours and let's hope that we have some good weather and the Great British Public decide to go self-catering for the next 10 years with their families, relations, friends, acquaintances, neighbours, shop keepers.....!
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Holidaysid's reply to Johnphipps's Comment
Written on: 13/04/2013
You are so right!! Don't give up though - keep on complaing, it's the only way they're going to try their best to resolve the problems. If customers are not renewing their membership and are going to other websites, holiday lettings can't survive so they've got do do something about it. Even if you get a couple of extra months free or a couple of free late deals, it's better than nothing.The more people that complain and make a fuss, the more they will realise that they have to do something about it (hopefully!!!)
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Bojo67's Response to HolidaySid's Review
Written on: 14/04/2013
Find it the same, had a phone call from a new enquiry, she couldn't contact us by Holiday Lettings luckily she phoned us personally and we made the booking for the following week. Holiday lettings text was down & the enquiry came thru several days later when the new guests where actually in our apartment! If they hadn't phoned us we would have lost the booking.
I tried to phone Hol lettings, yesterday to ask why we hadn't received this enquiry & gave up after 20 mins!!NOT THE GOOD SERVICE WE WOULD EXPECT & PAYING FOR!!!
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Holidaysid's reply to Bojo67's Comment
Written on: 14/04/2013
I have had 3 bookings from them so far this year compared to about 15 this time last year. Am getting about 5 hits a day compared to over a hundred a day this time last year. Something is seriously wrong and it's all since they introduced that new booking system. I couldn't get onto their website AGAIN this morning, so if I couldn't, neither could anyone else who may have been trying to book a holiday!!! As I said before - keep complaining to them - they've got to put this right or we'll all lose everything!!! Good luck to you!
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★☆☆☆☆
“Payment/contact”
Written on: 09/04/2013 by Ron.D
We have been trying to book and pay for a room in Rome for 4 days now. The owner does his part in sending us the required details but we are unable to pay or book the room. There are no contact details to help resolve the issues plenty of FAQ's which just send you round in circles. Buck up Trip Advisor/Holiday Lettings you are letting both owners and customers down and we don't get the rooms that we want to book. (read more)
Visit holidaylettings.co.ukNicolahhh's Response to Ron.D's Review
Written on: 15/04/2013
I am having the same problem, myself and the owner have done all we need to do but it wont let him take the payment. I rang my bank and they have authorised the payment but holiday lettings are not taking it for some reason. No one to phone either, how annoying!!
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★☆☆☆☆
“Rubblish system”
Written on: 09/04/2013 by OneOfTheUKCustomers (1 review written)
I booked a holiday apartment in Amsterdam with instant payment. But it required me to wait 48 hr for the owner to confirm if it's ok. So it is in essence letting the owner choose to rent it out to whoever favourable to him more, Not first come first serve. I have never seen such shitty/unfair system. I will never use this web site again. (read more)
Visit holidaylettings.co.uk7Aspire's Response to OneOfTheUKCustomers's Review
Written on: 22/04/2013
To be fair, owners are not able to monitor email accounts on a 24/7 basis. I try to check every few hours, but even then there may be occasions when I don't have access to email for 18-20 hours. The 48 hour rule is to give owners time to respond. At the end of the day, a booking is a booking - what owner is going to hold off taking a confirmed booking in the anticipation of something better coming in in a few hours time!
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★☆☆☆☆
“Holiday Lettings have lost the plot”
Written on: 25/03/2013 by JL2010 (2 reviews written)
HL used to be good, but since TripAdvisor have taken over it has been all down hill. Encrypted email addresses are rubbish, but you can get around that by getting the enquirers details from the inbox page. The encrypted emails don't handle attachments , are delayed, reformatted and nothing but a hassle for me, an advertiser. The much touted online booking system is still not up and running, and is far too inflexible on too many fronts. Their system can't cope with people using Apple... (read more)
Visit holidaylettings.co.ukBurgundy's Response to JL2010's Review
Written on: 26/03/2013
Have exactly same problem and agree the website worked really well for us before they introduced the complex online booking system. I have to constantly sign in to their website to check email as they are not being redirected has taken me a while to work out there was a problem so have lost potential bookings. Have tried to contact 3 times no reponse this is not looking good wish I had put my adertising budget elsewhere
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Helena58's Response to JL2010's Review
Written on: 29/03/2013
I suggest 'Homelidays' to everybody who is looking for a new company for advertising their accommodation.
I stopped working with Holiday Lettings.
Best wishes
Helena
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Holidaysid's Response to JL2010's Review
Written on: 10/04/2013
I am having exactly the same problems. Their website is down on and off all day. I just tried to sign in but it wont let me. I even tried to search for a property as if looking for a holiday but again the website freezes. I wonder how many people have been looking to book a property and have decided to search elsewhere? The 'viewers' to my property are minimal (no wonder) Tried emailing / phoning but get no response. Is there anywhere we can go to complain????
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Showing 21 - 30 of 86 Reviews
★☆☆☆☆
“Last minute cancellations”
Written on: 23/03/2013
Booked an apartment in september in barcelona through holiday lettings, who cancelled on our behalf, with no explanation, just before we left the UK. Daughter decided to book a Glasgow apartment for her and friends, for her birthday, which was cancelled the night before, giving her no time to rearrange accomodation. Totally unreliable and disappointing. Will never use these people again. Once is bad enough, but twice is ridiculous. Impossible to find telephone number to try short shambles... (read more)
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★☆☆☆☆
“Owners losing bookings due to email problem”
Written on: 22/03/2013
As many others have said, Holiday Lettings have gone seriously downhill since Tripadvisor bought them. As an owner, a few days ago I received a complaint from a potential guest because they hadn't received a reply from me. When I investigated my Inbox, I found that all my replies that day were not sent to the guests. I phoned a guest who then booked - I could have lost that booking. My advice to any other owners is to contact the guests directly, do not send an email back through HL. I kept... (read more)
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★☆☆☆☆
“money gone, holiday not booked”
Written on: 17/03/2013
Booked a holiday through Holiday Lettings website, entered payment details, got confirmation email, money left my account and today received an email saying that the holiday provider had cancelled the holiday.I contacted the provider directly (as there are no contact numbers to be found for Holiday Lettings) and they could not find a booking in my name or the reference number that I was provided with! Do not trust the website/company. I will write an update to let you know if I have managed... (read more)
Visit holidaylettings.co.ukEvagodden's Comment
Written on: 19/03/2013
Hello,
I am sorry about your experience.
I have been an owner for five years.
I send out an introductory letter asking for full conatct details.
On agreement on the holiday I then send a contract the guest need to sign with our Terms & Conditions.
I provide full support through out the porcess.
I did say NO to the automated PayPal system, for the reason, you just identified. There are no direct email addresses for either party!
if you type my name into Google I come up. So should this otehr person! with phone numbers, address etc etc.
It may seems easier to book, but at the end of the day, both parties need reassuring that the other is a responsible owner, guest.
After all they use my home for a very small amount of money and they can do a lot of damage.
In you case, I would advise you to go to the top and demand that they find the owner or the payment.
Good luck and I am horrified to read stories like this, because beleive you me, the rest of us 99% are very hard working and responsible owners!
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★☆☆☆☆
“Worst UK Company 2013”
Written on: 12/03/2013
Date 4th March 2013. I am in the same boat and have the very same non response "Head in the sand " from Holiday Lettings and would urge anybody contamplating advertising with them to think again as I have sent numerous emails and calls to them and they do'nt answer their phones or emails. I am now looking at reporting them to advertising trade and standards as a fraudulent company who are conning people out of their money. They are UNPROFFESIONAL to the core do'nt waste your hard earned... (read more)
Visit holidaylettings.co.ukHelena58's Comment
Written on: 29/03/2013
I suggest Homelidays to everybody who is looking for another company for advertising accommodation.
I have also stopped working with Holiday Lettings.
Helena
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★☆☆☆☆
“Non-existent Customer Service”
Written on: 26/02/2013
I have used HolidayLettings as an advertiser for many years but the customer service is now non-existent. I have bought and paid for a website through their WebCreator system but I am still waiting for the numerous problems to be ironed out. It appears to me that they have taken my money and no-one cares that things aren't right. Emails are ignored and I am thinking of asking for a refund and going elsewhere. If I can get anyone's attention that is! (read more)
Visit holidaylettings.co.ukPaschwar's Comment
Written on: 05/03/2013
I too find myself in the same position BUT for different reasons. I can't make contact with the cottage owner that I was supposed to be renting from having already paid my deposit. BAD!
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Msmarlow's Comment
Written on: 13/03/2013
I totally agree, have advertised since 2005, was OK till taken over by Trip Advisor, now it's a joke. Cost's a lot to advertise and no customer support. I'm holding for a response whilst writing this, have been waiting 22 minutes and still only up to posn. 3. Great music playing repeatedly, lyrics go 'wasting my time in the waiting line' think they are really just taking the P!
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★★☆☆☆
“Holiday Lettings/Trip Advisor: Mock e-mail enquires? ”
Written on: 26/02/2013
I have had my holiday cottage satisfactorily advertised with Holiday Lettings for 3 years but this year, like your previous contributors, I have been plagued by an overwhelming proportion of suspected mock e-mail enquiries that I have good reason to believe were initiated by Holiday Lettings/Trip Advisor themselves (Unfamiliar subject matter, poor English, teenage text language etc). They may be doing it to dishonestly boost their hit ratings perhaps under the guise of quality control calls... (read more)
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★☆☆☆☆
“ Home 173405. Marina Bay, Gibraltar. Paid deposit for...”
Written on: 21/02/2013
Home 173405. Marina Bay, Gibraltar. Paid deposit for above, after prompting got contract and acknowledgement. I paid the balance on Monday, we go 27/2. So far< I haven't had an acknowledgement of payment. There haven@t been any answers to my e-mails and texts. Today I discovered that both telephone numbers given are inaccessible. There are reviews that look genuine on Tripadvisor. If this helps anyone else, my cash loss will not be in vain (read more)
Visit holidaylettings.co.ukGma001's Comment
Written on: 22/02/2013
I am adding that raising a Paypal dispute has brought a reaction and hopefully the problem is solved
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★☆☆☆☆
“Holiday Lettings use SPAM”
Written on: 20/02/2013
They appear use a marketing company that sends advertising SPAM irrelevantly to anyone. Just more rubbish in my inbox. I will not use this company. (read more)
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★★★★☆
“A gem in Harlech”
Written on: 19/02/2013
Just returned from a short break in Harlech where we stayed at dros y mor. It ticked all the right boxes - positioned in the centre of Harlech this updated duplex self catering apartment with a well equipped kitchen and friendly owners met all our needs. We would definitely return again (read more)
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★☆☆☆☆
“How could something so good now be SO BAD!! Come back...”
Written on: 18/02/2013 by melek (3 reviews written)
I wish I had been on here sooner! Like many people I dont have the time to complaining and put up with more than I should - these guys have been irritating me for a few months now. I just thought it was me not "embracing" their changes. I am disgusted actually. I was actually one of the very first owners to advertise with them back in 2005 and have stuck with them and they have been BRILLIANT until the founders stepped down and sold it off - around a year ago or so. My first bad alarm... (read more)
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Showing 31 - 40 of 86 Reviews
★☆☆☆☆
“Was a loyal advertiser now treated with contempt! ”
Written on: 12/02/2013
I have been trying to speak to someone at Holidaylettings for days now, since i heard (by sheer chance) that there was a major problem with their new system of disguising email addresses. I have been a loyal advertiser since 2007 they were very good, very efficient, i agree with others, since the trip advisor link up the level of customer service is now dire. I was told i would get a call back today but am still waiting for the manager concerned (who was surprisingly unavailable and in a... (read more)
Visit holidaylettings.co.ukCatalpa's Comment
Written on: 20/02/2013
I too have been trying to telephone Holidaylettings and all I get is an answer-machine. I have also tried emailing and get no reply. I was in the middle of querying a negative review from some unknown name (to me) the week before the review was to be posted and have not had a reply but the review was automatically posted on both their site and Tripadvisor! Has this happened to anyone else? What should I do about it?
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Holidaysid's Comment
Written on: 10/04/2013
Seems like we're all having the same problems with them!! They wer great until earlier this year when they introduced the new on-line booking system. I've also emailed and phoned several times - no response. I am glad that my subscription runs out next month - I alson have been with them since May 2007 but will not renew again. I have got 3 bookings upto now for this year - I'm usually fully booked by now for the summer. They are taking our money but now provinding the service...Where can we go to complain?? ..
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★☆☆☆☆
“Letting me down”
Written on: 11/02/2013
I've used Holiday Lettings to let my property for two years and it has worked very well - until the late 2012 update. I have been inundated with what appear to be fake enquiries - I get many enquiries asking questions that are clearly covered by the listing and have never had so few replies to my initial responses. The double handling email approach seems unreliable to the extent that I'm considering daily tests with enquiries I generate myself. If the folks at Holiday Lettings (or it's... (read more)
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★★★★★
“Holiday Lettings is the only website that generates...”
Written on: 08/02/2013 by Jocelynel (1 review written)
I've just been reading all the negative comments about holiday lettings. I'm a bit shocked really. I'm with them 2 years now and they are fantastic. I went with the free trial and yes there was a few hoops to go through to get the advert up and running, but I think this is in the best interest of protecting holiday makers against fraud. Because of trip advisor and my few reviews, my holiday home was booked up for July/August well before christmas. Usually bookings would have come late... (read more)
Visit holidaylettings.co.ukDfbkgb's Response to Jocelynel's Review
Written on: 17/03/2013
Any one out there got any recommendations for a new company as I agree with all the negative comments and have just closed my account 4 months early due to incompetent management. This would be an excellent opening for another company to go back to the basic well run business that it was
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★☆☆☆☆
“Holiday Lettings have been killed by Tripadvisor”
Written on: 08/02/2013 by mickador (1 review written)
As a satisfied holiday lettings customer of eight years who has reccommended them to other owners I would now like to steer owners away. They have lost their way since trip advisor took over and seen disinterested in customers.They do not let you contact your customers unless you go through their website and they are trying to get owners to have paypal accounts. We only wish to advertise we are happy to talk direct with our potential customers we can give a personal service and give offers. (read more)
Visit holidaylettings.co.ukEsmirelda66's Response to mickador's Review
Written on: 10/02/2013
Totally agree, only want to advertise through them, want to provide individual service and taylored bookings.
I have found that if you go into the mail, click onto client details on the bottom RHS of the page, the email and phone number are given.
Hope this helps.
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Mickador's reply to Esmirelda66's Comment
Written on: 11/02/2013
Many Thanks, sometimes you can get it off texts if they are given.
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Awdtuts's Response to mickador's Review
Written on: 11/02/2013
I totally agree and have just submitted the following:
I and many of my rental colleagues now believe that Holiday lettings (HL) is going too far in 'changing' customers email addresses when an enquiry is made through the Holiday Lettings website.
Various reasons are giver by HL for this (security being one) but the fact remains they are 'hijacking' customer and owner email addresses alike, changing them with an HL type name and then passing them through to both of the parties concerned.
This means that each party NEVER, EVER sees each others GENUINE email address as they MUST then go through Holiday Lettings own site before the emails reach their destination.
There is also a considerable delay in the emails going in both directions. An approximate time delay is 15 minutes per email - not good if an 'email conversation' was to take place in real time.
This hijacking of email addresses also ensures that a rental owner cannot compile an email database of guest email addresses as the altered email addresses bear no resemblance to the real ones.
It's a bit like ' if you don't keep advertising with us you lose all the contacts made through us'
Holiday Lettings is not a cheap site to advertise with and they should think a little more about the paying customers who advertise with it now.
It is morally and ethically wrong for HL to ensure that every email between a customer and an owner now MUST pass through HL and also remain on their database, possibly with guests Bank details and credit card numbers etc that were only intended to be seen by the property owner. These were not meant to be in HLs archives for ever.
A REALLY BAD MOVE FOR HOLIDAY LETTINGS - A REALLY BAD MOVE FOR THEIR PROPERTY OWNERS - A REALLY BAD MOVE FOR POTENTIAL GUESTS TOO!
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Awdtuts's Response to mickador's Review
Written on: 11/02/2013
I and many of my rental colleagues now believe that Holiday lettings (HL) is going too far in 'changing' customers email addresses when an enquiry is made through the Holiday Lettings website.
Various reasons are giver by HL for this (security being one) but the fact remains they are 'hijacking' customer and owner email addresses alike, changing them with an HL type name and then passing them through to both of the parties concerned.
This means that each party NEVER, EVER sees each others GENUINE email address as they MUST then go through Holiday Lettings own site before the emails reach their destination.
There is also a considerable delay in the emails going in both directions. An approximate time delay is 15 minutes per email - not good if an 'email conversation' was to take place in real time.
This hijacking of email addresses also ensures that a rental owner cannot compile an email database of guest email addresses as the altered email addresses bear no resemblance to the real ones.
It's a bit like ' if you don't keep advertising with us you lose all the contacts made through us'
Holiday Lettings is not a cheap site to advertise with and they should think a little more about the paying customers who advertise with it now.
It is morally and ethically wrong for HL to ensure that every email between a customer and an owner now MUST pass through HL and also remain on their database, possibly with guests Bank details and credit card numbers etc that were only intended to be seen by the property owner. These were not meant to be in HLs archives for ever.
A REALLY BAD MOVE FOR HOLIDAY LETTINGS - A REALLY BAD MOVE FOR THEIR PROPERTY OWNERS - A REALLY BAD MOVE FOR POTENTIAL GUESTS TOO!
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★★★★★
“Already booked again!”
Written on: 31/01/2013 by Robertw2106
Visited Benlui Logcabin in Dalavich for New Year. The cabin is very homely and had everything we were looking for. The log burner which had just been newly installed was absolutely brilliant and their was plenty dvd's and games to keep us amused. It was that good we have already booked to go back in the summer! I would definitely recommend Ben Lui for either a short break or a week. Excellent accommodation (read more)
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★☆☆☆☆
“Disappointing ”
Written on: 18/01/2013 by wallypott (1 review written)
They used to work well and generate lots of enquiries, then went down hill - actually more like fell of a cliff - when they were bought by TripAdvisor. The customer service is very slow in responding, mostly due to the vast number of complaints they are receiving. The last major update they did September/October 2012 has produced 19 major problems that I know of, for property owners. They seem to have no comprehension that their clients are the property owners who pay a hefty fee to... (read more)
Visit holidaylettings.co.ukAppletons's Response to wallypott's Review
Written on: 22/01/2013
We saw a "Free" offer to advertise with this company, we have now received this email which we think is outrageous, Thanks for your review above, regards
We are keen to get your advert online as soon as possible, but before we can do so, we will need you to send us 4 original photos. The photos on your advert appear to have been resaved, resized, copped or copied from another website. An original photo that is produced by a digital camera contains data within the file that we use to check if the file is an original photo, however, if the photo is modified in any way it loses this data. The original photos we ask for are the direct-from-camera files rather than modified images as we need to ensure that you own the copyright and have access to the property.
You can simply send us 4 original photos (including one interior shot) of your property that we can match up to the current pictures on your advert. We would only use these original photos as verification, therefore, they can be lower-quality photos, holiday snaps, and even include people in them since they will not be uploaded onto your advert.
Also, as part of our verification procedure we are required to carry out a number of checks on all our advertisers who have not provided us with any payment information. Therefore, we will need you to provide a form of additional ID. This should be a copy of your valid passport. Please note that you will need to provide us with two versions, a close up view of the document/photocard itself and a photo of yourself holding the document/photocard as shown in the graphic below. This measure is to prevent any fraudulent advertisers who want to hide their identity from getting on the website. This ensures that we are creating the safest environment possible on our website for holidaymakers to send enquiries to properties like yours.
An illegitimate advertiser is not likely to be able to produce this documentation or want their identity to be known and therefore we are satisfied with this as an alternative verification measure. his information will not be available to the public; it is for our internal records only.
Finally, I have thoroughly reviewed your advert and everything looks fine. However, part of verifying that all the information relating to the advert is accurate includes checking for valid contact details, so I would need to speak to you on your residential landline number before I can activate your advert. Can I ask you to kindly provide a convenient time for me to get in touch with you on that number so that we can get your advert online as soon as possible?
Kind Regards,
Customer Service Advisor - Activations Team
2nd Floor, Barclay House, 242-254 Banbury Road, Oxford, OX2 7BY
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★☆☆☆☆
“Extemely dissapointed”
Written on: 15/01/2013
As an owner, I worked with holidaylettings in the past. Rates were not low but they were still affordable and service was quite friendly. The only problem that occurred was a phishing mail that accessed their database so holidaylettings made us aware of this incident. Fortunately, I was not affected by this. Now, I decided to try them with another property so went on the 1GBP trial. Several days after entering the whole details of the property and having requested my advert to be... (read more)
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★★☆☆☆
“Surely the customer should come first. Not according...”
Written on: 15/01/2013
Also very disappointed in the level of service provided since the take over by trip advisor. They are constantly changing the owners portal which has resulted in the loss of data, inability to update photos and loss of confidence in the whole process. Managing my own property rentals is meant to mean that I am in control of the process but now I am simply left frustrated with the web-site that should be designed to work with me rather than against me. Having tried to discuss the issues with... (read more)
Visit holidaylettings.co.ukMickador's Comment
Written on: 08/02/2013
I too agree fully with the above. I completed a questionairre recently with very negative comments there has been no follow up from them so I feel that this was merely a paper excercise.
We too are very dissappointed since the Tripadvisor takover. I am still trying to get a phone number for them but I suspect that whatever comments I make they will be ignored.
From an owners point of view who has been with Holiday Lettings since 2007 we will find another website to spend our money with.
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Awdtuts's Comment
Written on: 11/02/2013
I have complained to Holiday Lettings 3 times for perfectly valid reasons and have had no response back from them - pretty poor customer relations.
They are quite an expensive site to advertise with too.
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★☆☆☆☆
“Dreadful”
Written on: 29/12/2012
As an owner this listing site has gone downhill since bought out by TripAdvisor. Constant problems with the website. Latest is enquiries are not being forwarded to us. That is after our ads disappeared. Beware of the rolling automated payment. You won't get your money back. From a guests point of view very misleading on the per night price. This is for a weeks low season rate. Guests cannot understand short breaks are more than this rate. Best to contact them via Facebook or... (read more)
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★★☆☆☆
“Prices are usually wrong”
Written on: 14/12/2012
The price the property is advertised is often not what the owner asks for when I contact them. Owners obviously use this technique to catch people looking for a bargain. But it means you can't trust the site. The site doesn't have anywhere to report these kind of issue. It just says to contact the advertiser, but I believe they do this deliberately, so what is the point. (read more)
Visit holidaylettings.co.ukDunsandy's Comment
Written on: 15/01/2013
This is not the Owner's doing.
HolidayLettings have an internal algorithm which recalculates and presents headline prices that cannot be purchased. The owner cannot change this.
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Sheeshinfrance's Comment
Written on: 15/01/2013
If you mean the price per night & minimum stay, Holiday Lettings does do this deliberately. This is nothing to do with the owner, who cannot prevent HL from showing misleading information about the property. Most home owners do not offer one-night stays, but the site simply divides the weekly amount by seven, to give the customer a number, which is both meaningless and misleading.
Please complain to Holiday Lettings and ask them for an explanation - but don't hold your breath!
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Ianh100's Comment
Written on: 15/01/2013
I advertise a property using Holiday lettings. The issue we have as advertisers is that Holiday lettings put a nightly rate on the advert that is 1/7th of our cheapest weekly cost. We have no control over this and customers are often confused and dissapointed.
A short break booking is always going to cost more than the pro rate rate due to the additional turn around cost and the risk the rest of the week will not get booked. It is very different to a hotel but unfortunatley HL list prices in such a way that we can correct it.
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Chamoissiere's Comment
Written on: 15/01/2013
Owners are not trying to 'catch people out' or trying to trick anyone. . The prices shown on Holiday Lettings are (in their words) for indicative purposes only, and invite you to contact the owner for a more definite price. At the moment, owners are just as fed up with the incorrect daily pricing as you are. We have asked many times for this to be changed so that our short break rates reflect their real cost. It has so far fallen on deaf ears.
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Hillyfields's Comment
Written on: 20/01/2013
I agree with all the other comments - I also advertise on Holiday Lettings and am very unhappy about the enforced display of 1 night prices, derived from 1/7 my weekly price. Most decent owners go to a lot of trouble to be as clear as possible about pricing - hence we spend hours filling in rates tables. HL have tables based on per person rates. But they are now trying to force holiday home owners down the 'hotel bookings' route with their bookings management software and its this that generates the 1 night rate. We ARE NOT hotels and most of us don't offer 1 or even 2 nights stays. Where we offer shorter stays, most of us make it clear in the advert somewhere that these stays are not calculated pro rata. All of this is a waste of our time, when the HR advert displays a shouty headlined 1 night rate! There is absolutely nothing we can do about it. And believe me, we are all complaining just as loudly as you are about it.
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Janev1000's Response to Dickgraham's Review
Written on: 16/06/2013
I agree! I've only just joined this company but have not been impressed. Firstly, the activated the wrong type of advert - the cheapest type, when I had paid for a better one. This was rectified but I still cannot get their reduced paypal fees. At the moment I'm being charged the full paypal rate and Holiday Lettings can't seem to get it sorted quickly. Now there's an issue with loading photos. Don't try and replace any as you won't be able to reload any as it will tell you you have reached your maximum, when there is still space. So now I can't show a picture of our garden! I have spoken to them about this and they say they have a bug in their system but it still hasn't been rectified. They are a very stressful company to deal with!!