Holiday Lettings Reviews - www.holidaylettings.co.uk

★★★★☆
3.6 / 5
1327
70% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Lettings www.holidaylettings.co.uk - Ask a question now

Media Gallery for Holiday Lettings www.holidaylettings.co.uk

Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Don't Touch Them”

Written on: 25/09/2016 by Azarias51 (1 review written)

If for any reason you need to cancel, even if you get a refund from the owner Holiday Lettings will keep a £50 booking fee. Stay well clear… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Be very very careful ”

Written on: 02/09/2016 by 46Hull (1 review written)

Holidaylettings pocketed £1000 deposit on behalf of the owner without giving us a chance to respond. Be very careful when you use this website. We learned the hard way. An unscrupulous home owner made us pay to replace items that were either worn or missing and holidaylettings didn't give us a chance to query this before it returned only 500euros out of a total 1800 euro deposit. The holiday maker has no rights it would seem. We have queried this with holidaylettings and the owner… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Extremely poor customer service ”

Written on: 26/08/2016 by Imac67 (1 review written)

I booked an apartment for my family holiday through this company and will never do it again. I received an email at 17.28 and a phone call at 7pm to inform me the owner has cancelled my apartment we had 3 days BEFORE by holiday start date . The adviser emailed us some alternates and said she would call back in an an hour 2 hrs later I called back and spoke to a different agent who also emailed more properties we found a suitable one and said we would pay the difference ahh but it doesn't work… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Extremely Poor Customer Service”

Written on: 22/08/2016

I have an ongoing problem with this Company - which has emanated from the owner of a property I booked to stay in taking my holiday balance from my debit card I used to pay him for a Parking permit, without my authorisation. I have been playing email ping pong with Holiday Lettings for 4 days now - they send generic emails to you which do not answer any of your questions - they are a call centre in INDIA and appear to just copy and paste emails from script templates. If you phone them on the… Read Full Review

Visit holidaylettings.co.uk

Vix51's Comment

Written on: 22/08/2016

on a further note - Holiday Lettings say they will send you emails nearer the time for the balance to be paid as reminders? Inbox? Zero. Spam? Zero!!

Reply to this comment
Report this review Read 1 Comment

“DOWNHILL ALL THE WAY”

Written on: 19/08/2016 by jshloosemore (1 review written)

Ever since the website was taken over by Trip Advisor I am sure I have lost bookings. So many emails are not received by those who contact me, attachments are not included with the email or potential customers are receiving hundreds of the same one!and there seems to be no way to contact anyone at Trip Advisor. Certainly I cannot find a phone number or an email address for owners to log their complaints. When my contract comes up for renewal, don't think I will stay with them as there are… Read Full Review

Visit holidaylettings.co.uk
Report this review

“ONE DAY MY MONEY WILL COME!”

Written on: 17/08/2016 by Emilie187 (1 review written)

Holiday Lettings have many bookings of mine but after many months still cannot/have not paid me... they blame the computer. Whats the point of it all if they cant pay up! DO NOT USE THEM IF YOU WANT TO BE PAID! Have contacted them a dozen times and they keep promising it will be sorted and never is… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Do Not Use. Awful Customer Services”

Written on: 13/08/2016 by Sn2000 (1 review written)

I booked a holiday through these people and I will never do it again. So far I have had three text messages from them reminding me that I need to pay my balance, all at around 01:40 am. This is absolutely disgraceful for a business to be contacting people at this time. As if this wasn't enough. My phone then pinged off at 3 am when they followed this up with an email. I have now had three nights disturbed sleep and been late for work twice as a result. I contacted customer services today only… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Don't trust prices”

Written on: 13/08/2016 by 87Purcell (1 review written)

Price quoted on website was doubled by owner when we tried to book. Go elsewhere… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Holiday Lettings cyprus agent”

Written on: 12/08/2016 by Steele1962 (1 review written)

Having searched the internet and communicated with the agent in Protaras. Having travelled o Cyprus for the last 14 years we thought this years prices had gone up considerably. we tried to negotiate the price down. We were unsuccessful and decided to keep our eye on the sites and hope the price would come down and book a late availability. We selected a trip advisor website with the best price all the web sites showing the dates as available we tried to book only to be told they are not… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Ridiculous company- waste of time!!”

Written on: 05/08/2016 by Gem31 (1 review written)

I booked a cottage in Yarmouth yesterday, paid the deposit, but the small print stated the owner has 24 hours to accept or decline the booking. 21 hours later I have not received confirmation or a decline. I emailed the holiday cottage directly and this was their response: 'Hi, I'm really sorry but we aren't taking bookings for Summer 2017 yet, we are not sure whether that cottage will be available to hire. Unfortunately when the Holiday Lettings website cannot find a price it just defaults… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Dishonest company making full use of avoidance tactics ”

Written on: 29/07/2016 by susanem (1 review written)

If you have an issue to resolve think they rely on you getting so frustrated with endless phone calls and emails that you will eventually give up and go away. I have booked 2 properties in Menton with them. The first property required full payment which I paid in full. The second property only requested a deposit. I was quoted a deposit payment of £190.38 in UK pounds and paid this. The printout indicated that the balance payment of £607.09 is due on or before the 2nd of August… Read Full Review

Visit holidaylettings.co.uk
Report this review

“Problems Advertising!”

Written on: 15/06/2016 by Nmidd68 (1 review written)

I was recommended to Holiday letting by a friend to enable me to advertise my property in Spain, however over 2 weeks on, I am still trying to resolve an ongoing issue & keep going around in circles! I originally advertised through the Holiday Lettings Owners website, it appeared for a couple of days & disappeared. It still appeared on tripadvisor & Flipkey intermittently. I contacted customer service only to be given a standard reply about checking cookies etc. I went back to them & explained… Read Full Review

Visit holidaylettings.co.uk
Report this review

“AVIOD this Company ”

Written on: 11/05/2016 by 85Lake (1 review written)

I booked my apartment through holiday lettings 6 months in advance to get just the right place. Them a month before travel the owner contacted me asking for more money. Not a little A LOT MORE. So she said if you will not pay l will cancel your booking. I phoned Holiday Lettings and was assured this couldnt happen and they would contact the owner but not to worry or book anywhere else. After no call back after 2 weeks l rang again as getting panicky. No record was made of my call, no contact… Read Full Review

Visit holidaylettings.co.uk

By Holidaylettings

Written on: 17/05/2016

We are here to help you and unfortunately we are unable to locate your booking reference number with the information provided. We will send you a direct email and if you'd like our assistance please respond and we'd be more than happy to help you out as best we can.

Thank you once again for bringing this to our attention and my sincere apologies for the inconvenience you've experienced.

Best Regards,

Adrian - Holiday Lettings Customer Care

Reply to this comment
Report this review

“WONT AMEND OWNER RESPONSE RATINGS EVEN WHEN WEBSITE AT...”

Written on: 28/04/2016 by lizsterland (1 review written)

I find I have been 'marked down' on the site because I refused a booking, when actually the booking didn't come through at the time it was made because the website was down. By the time it did come through I had received an Instant Booking from another site. I discovered this recently when receiving my 'stats' but was told they could do nothing whatsoever to amend my rating, as the system is all automated Similarly I travel a lot and am obliged to use their app to amend my calendar, when I… Read Full Review

Visit holidaylettings.co.uk

By Holidaylettings

Written on: 17/05/2016

Thank you for taking the time to share your thoughts with us. We're sorry you feel we've not assisted you in this situation however, we'd like to investigate your contact with our customer support, as we always expect the highest levels of customer service. We'd also like to clarify that we have no preference to the type of account you have with Holiday Lettings, the acceptance and response rate are a tool to assist owners to obtain bookings.

We will send a direct email and if you'd like to provide us with your account details, We'll be more than happy to check the information for you. Apologies for any inconvenience you've experienced.

Best Regards,

Adrian - Holiday Lettings Customer Care

Reply to this comment
Report this review

“Utterly inept customer service”

Written on: 21/03/2016 by Sealseller (1 review written)

As an owner I have found this a thoroughly opaque website where I am left with no confidence with the algorithms used for rotating position of properties or structure of fees - this latter issue I raised with the customer service in order to understand better and was met by a an automaton who could do nothing but repeat what was obviously on a sheet in front of him. The numerous pointless conversations I had on the phone with their customer service department became a source of increasing… Read Full Review

Visit holidaylettings.co.uk

By Holidaylettings

Written on: 17/05/2016

We are really sorry that you have had a negative experience with our Customer Service team, we aim to provide efficient and reliable service.  I am sorry that you have not received it on this occasion. 

Please kindly reply to our Direct Email with your account details and we'll be more than happy to assist you further.

Best Regards,

Adrian - Holiday Lettings Customer Care

Reply to this comment
Report this review

“Lost my money!!!!”

Written on: 17/03/2016 by Lrota81 (1 review written)

Terrible experience, the worst I had so far!!!!!! I've made an enquiry about a property on HolidayLetting and I've been contacted by this person who did confirm the property was still available and in order to book it I had to make a payment via a FlipKey invoice which I did. Soon after the payment the person has disappeared. I did call the company in the email signature of this property manager, they didn't know about this person and they don't rent property! I started contacting… Read Full Review

Visit holidaylettings.co.uk

By Holidaylettings

Written on: 17/05/2016

Thank you for contacting us and taking the time to bring this to our attention. My sincere apologies to learn about your experience. As advised on the website, paying through our safe platform, which offers Credit/Debit card and Paypal payment options, we can protect your payment. Please note that Holiday Lettings will never ask you to place a bank transfer to an owner directly. Our Trust and Safety team are here to help you so please contact them.

Best Regards,

Adrian- FlipKey Customer Care

Reply to this comment
Report this review

“Absolutely Disgusting Service”

Written on: 17/03/2016 by Patterson380 (1 review written)

I am experiencing the following issue: My partner and I found an apartment through the Holiday Lettings website which seemed suitable for ourselves. We made an online enquiry through the Holiday Lettings website. The next day we received a message from the Property Owner, who advised us we would be receiving an email from Trip Advisor in the next few hours with the details of where to make the payment from. The email duly came from an email address with Trip Advisor in the title asking us to… Read Full Review

Visit holidaylettings.co.uk

By Holidaylettings

Written on: 17/05/2016

Thank you for taking the time to leave us a review. We are sorry to hear that you have not been satisfied with the service we provide. We will never advise you to make a bank transfer due to the security issues involved. If you decide to book directly with an owner or you make a payment off our system, then unfortunately we cannot protect this payment.

We would advise you to contact Action Fraud in this situation as they would be able to advise you further. If you would like further assistance regarding this issue, our Trust & Safety team can be contacted.

Best Regards,

Adrian - Holiday Lettings Customer Care

Reply to this comment
Report this review

“Bad Experience”

Written on: 08/03/2016 by TurnerPrice184 (1 review written)

I run a holiday rentals company and we used to use Holiday Lettings to promote for business. Since the takeover by Trip Advisor there has been a major loss of organisation. Call handling seems to be based now in Bulgaria and the poor people there have very little authority to do or decide anything. They don't even know the name of the boss or his email address so we can write and complain properly ! Apart from all this there seems to be some compromises with their sever and twice now we have… Read Full Review

Visit holidaylettings.co.uk

By Holidaylettings

Written on: 09/03/2016

Hello

Thank you for taking the time to get in touch with us and for bringing this important issue to our attention. We are sorry to hear that you feel you this way. TripAdvisor is a global company with offices located around the world whether it be located in Bulgaria, India or Europe. All of our customer service agents have been trained to the same high level of customer service. Unfortunately we are unable to produce and send out invoices. In the next couple of weeks we have plans to release invoices to HomeOwners so that they are able to see the amount taken for booking fees. We hope this helps and please do not hesitate to get in touch with us.

Jaisal-TripAdvisor Customer Care

Reply to this comment

Jl2016's Comment

Written on: 09/03/2016

We do not really care where 'Customer Care' are based as long as they really do care and as long as they have authority and ability to fix issues and problems rather than just vaguely saying they will 'escalate the issue' which is clearly a phrase from one of your internal training courses.

We KNOW only too well you have a problem sending out invoices but in the meantime you are closing client accounts BECAUSE THEY HAVE NOT PAID. This would be bad enough if it only affected you but it also affects us as we now have our own clients writing to us asking why you have withdrawn our properties !! Why indeed ?

What you are saying is PR bla ba but in the meantime can you inform us all how you plan to stop the severe security breeches of the HL system that result in random 'bad guys' being able to access YOUR email system, getting private info on clients transactions and then writing to them in an attempt to divert money into a non related private bank account. !!

This is not an isolated incident ! What are you doing about it ? Apart from writing to us to say the problem is not wih you !! IT IS as we use secure servers and are able to check and maintain our security levels ! Are you ?

Reply to this comment
Report this review Read 2 Comments

“Buyer beware - resolving any issue is a nightmare”

Written on: 06/03/2016 by SofiaMcDermott413 (1 review written)

Straightforward booking for short break over new year in UK where £300 deposit was paid to be returned 10 days after stay, all being satisfactory from the owner. Have only just had my 300 refunded and its March. TA said tha deposit was refunded on 12 Jan but no sign of it in my account. Trying to deal with them to resolve the issue was ridiculous. You cannot phone them and have to resort to email, where you get a badly spelled email from a non native English speaker which basically says the… Read Full Review

Visit holidaylettings.co.uk

By Holidaylettings

Written on: 09/03/2016

Hello,

Thank you for your message and for taking the time to get in touch with us. We are sorry to hear about your booking experience. We appreciate the time you have taken to bring this to our attention. Regarding your damage deposit, this is released 10 days after you check out from your stay, unless the owner reports any issues, we will initiate transfer of the refund. Please feel free to get in touch with us if you experience any further questions.

Jaisal-TripAdvisor Customer Care

Reply to this comment
Report this review

“They just dont care”

Written on: 04/03/2016 by Valerie210 (1 review written)

Holiday lettings are an awful company to deal with from an owners perspective. You seemingly cant speak to anyone in this country about your complaint or anyone with any authority to actually resolve anything. You go through the lengthy telephone keypad options of selecting the relevant department only to get passed to the same outsourced call centre where all they can say is that your complaint will be passed on. That is if they don't hang up on you first! They tell you that your issues will… Read Full Review

Visit holidaylettings.co.uk
Report this review
overview
holidaylettings.co.uk