Holiday Lettings Reviews - www.holidaylettings.co.uk

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Holiday Lettings www.holidaylettings.co.uk
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Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk

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Latest Reviews

“Problems Advertising!”

Written on: 15/06/2016 by Nmidd68 (1 review written)

I was recommended to Holiday letting by a friend to enable me to advertise my property in Spain, however over 2 weeks on, I am still trying to resolve an ongoing issue & keep going around in circles! I originally advertised through the Holiday Lettings Owners website, it appeared for a couple of days & disappeared. It still appeared on tripadvisor & Flipkey intermittently. I contacted customer service only to be given a standard reply about checking cookies etc. I went back to them & explained… Read Full Review

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“AVIOD this Company ”

Written on: 11/05/2016 by 85Lake (1 review written)

I booked my apartment through holiday lettings 6 months in advance to get just the right place. Them a month before travel the owner contacted me asking for more money. Not a little A LOT MORE. So she said if you will not pay l will cancel your booking. I phoned Holiday Lettings and was assured this couldnt happen and they would contact the owner but not to worry or book anywhere else. After no call back after 2 weeks l rang again as getting panicky. No record was made of my call, no contact… Read Full Review

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By Holidaylettings

Written on: 17/05/2016

We are here to help you and unfortunately we are unable to locate your booking reference number with the information provided. We will send you a direct email and if you'd like our assistance please respond and we'd be more than happy to help you out as best we can.

Thank you once again for bringing this to our attention and my sincere apologies for the inconvenience you've experienced.

Best Regards,

Adrian - Holiday Lettings Customer Care

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“WONT AMEND OWNER RESPONSE RATINGS EVEN WHEN WEBSITE AT...”

Written on: 28/04/2016 by lizsterland (1 review written)

I find I have been 'marked down' on the site because I refused a booking, when actually the booking didn't come through at the time it was made because the website was down. By the time it did come through I had received an Instant Booking from another site. I discovered this recently when receiving my 'stats' but was told they could do nothing whatsoever to amend my rating, as the system is all automated Similarly I travel a lot and am obliged to use their app to amend my calendar, when I… Read Full Review

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By Holidaylettings

Written on: 17/05/2016

Thank you for taking the time to share your thoughts with us. We're sorry you feel we've not assisted you in this situation however, we'd like to investigate your contact with our customer support, as we always expect the highest levels of customer service. We'd also like to clarify that we have no preference to the type of account you have with Holiday Lettings, the acceptance and response rate are a tool to assist owners to obtain bookings.

We will send a direct email and if you'd like to provide us with your account details, We'll be more than happy to check the information for you. Apologies for any inconvenience you've experienced.

Best Regards,

Adrian - Holiday Lettings Customer Care

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“Utterly inept customer service”

Written on: 21/03/2016 by Sealseller (1 review written)

As an owner I have found this a thoroughly opaque website where I am left with no confidence with the algorithms used for rotating position of properties or structure of fees - this latter issue I raised with the customer service in order to understand better and was met by a an automaton who could do nothing but repeat what was obviously on a sheet in front of him. The numerous pointless conversations I had on the phone with their customer service department became a source of increasing… Read Full Review

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By Holidaylettings

Written on: 17/05/2016

We are really sorry that you have had a negative experience with our Customer Service team, we aim to provide efficient and reliable service.  I am sorry that you have not received it on this occasion. 

Please kindly reply to our Direct Email with your account details and we'll be more than happy to assist you further.

Best Regards,

Adrian - Holiday Lettings Customer Care

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“Lost my money!!!!”

Written on: 17/03/2016 by Lrota81 (1 review written)

Terrible experience, the worst I had so far!!!!!! I've made an enquiry about a property on HolidayLetting and I've been contacted by this person who did confirm the property was still available and in order to book it I had to make a payment via a FlipKey invoice which I did. Soon after the payment the person has disappeared. I did call the company in the email signature of this property manager, they didn't know about this person and they don't rent property! I started contacting… Read Full Review

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By Holidaylettings

Written on: 17/05/2016

Thank you for contacting us and taking the time to bring this to our attention. My sincere apologies to learn about your experience. As advised on the website, paying through our safe platform, which offers Credit/Debit card and Paypal payment options, we can protect your payment. Please note that Holiday Lettings will never ask you to place a bank transfer to an owner directly. Our Trust and Safety team are here to help you so please contact them.

Best Regards,

Adrian- FlipKey Customer Care

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“Absolutely Disgusting Service”

Written on: 17/03/2016 by Patterson380 (1 review written)

I am experiencing the following issue: My partner and I found an apartment through the Holiday Lettings website which seemed suitable for ourselves. We made an online enquiry through the Holiday Lettings website. The next day we received a message from the Property Owner, who advised us we would be receiving an email from Trip Advisor in the next few hours with the details of where to make the payment from. The email duly came from an email address with Trip Advisor in the title asking us to… Read Full Review

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By Holidaylettings

Written on: 17/05/2016

Thank you for taking the time to leave us a review. We are sorry to hear that you have not been satisfied with the service we provide. We will never advise you to make a bank transfer due to the security issues involved. If you decide to book directly with an owner or you make a payment off our system, then unfortunately we cannot protect this payment.

We would advise you to contact Action Fraud in this situation as they would be able to advise you further. If you would like further assistance regarding this issue, our Trust & Safety team can be contacted.

Best Regards,

Adrian - Holiday Lettings Customer Care

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“Bad Experience”

Written on: 08/03/2016 by TurnerPrice184 (1 review written)

I run a holiday rentals company and we used to use Holiday Lettings to promote for business. Since the takeover by Trip Advisor there has been a major loss of organisation. Call handling seems to be based now in Bulgaria and the poor people there have very little authority to do or decide anything. They don't even know the name of the boss or his email address so we can write and complain properly ! Apart from all this there seems to be some compromises with their sever and twice now we have… Read Full Review

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By Holidaylettings

Written on: 09/03/2016

Hello

Thank you for taking the time to get in touch with us and for bringing this important issue to our attention. We are sorry to hear that you feel you this way. TripAdvisor is a global company with offices located around the world whether it be located in Bulgaria, India or Europe. All of our customer service agents have been trained to the same high level of customer service. Unfortunately we are unable to produce and send out invoices. In the next couple of weeks we have plans to release invoices to HomeOwners so that they are able to see the amount taken for booking fees. We hope this helps and please do not hesitate to get in touch with us.

Jaisal-TripAdvisor Customer Care

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Jl2016's Comment

Written on: 09/03/2016

We do not really care where 'Customer Care' are based as long as they really do care and as long as they have authority and ability to fix issues and problems rather than just vaguely saying they will 'escalate the issue' which is clearly a phrase from one of your internal training courses.

We KNOW only too well you have a problem sending out invoices but in the meantime you are closing client accounts BECAUSE THEY HAVE NOT PAID. This would be bad enough if it only affected you but it also affects us as we now have our own clients writing to us asking why you have withdrawn our properties !! Why indeed ?

What you are saying is PR bla ba but in the meantime can you inform us all how you plan to stop the severe security breeches of the HL system that result in random 'bad guys' being able to access YOUR email system, getting private info on clients transactions and then writing to them in an attempt to divert money into a non related private bank account. !!

This is not an isolated incident ! What are you doing about it ? Apart from writing to us to say the problem is not wih you !! IT IS as we use secure servers and are able to check and maintain our security levels ! Are you ?

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“Buyer beware - resolving any issue is a nightmare”

Written on: 06/03/2016 by SofiaMcDermott413 (1 review written)

Straightforward booking for short break over new year in UK where £300 deposit was paid to be returned 10 days after stay, all being satisfactory from the owner. Have only just had my 300 refunded and its March. TA said tha deposit was refunded on 12 Jan but no sign of it in my account. Trying to deal with them to resolve the issue was ridiculous. You cannot phone them and have to resort to email, where you get a badly spelled email from a non native English speaker which basically says the… Read Full Review

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By Holidaylettings

Written on: 09/03/2016

Hello,

Thank you for your message and for taking the time to get in touch with us. We are sorry to hear about your booking experience. We appreciate the time you have taken to bring this to our attention. Regarding your damage deposit, this is released 10 days after you check out from your stay, unless the owner reports any issues, we will initiate transfer of the refund. Please feel free to get in touch with us if you experience any further questions.

Jaisal-TripAdvisor Customer Care

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“They just dont care”

Written on: 04/03/2016 by Valerie210 (1 review written)

Holiday lettings are an awful company to deal with from an owners perspective. You seemingly cant speak to anyone in this country about your complaint or anyone with any authority to actually resolve anything. You go through the lengthy telephone keypad options of selecting the relevant department only to get passed to the same outsourced call centre where all they can say is that your complaint will be passed on. That is if they don't hang up on you first! They tell you that your issues will… Read Full Review

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“The customer is comes second.”

Written on: 15/02/2016 by u037748 (1 review written)

Holidaylettings was a reasonable company to deal with for cottage owners, but as others are finding out since the takeover by Tripadvisor things have taken a big turn for the worse. Reviewers are noticing that unless you agree to using the payment through Tripadvisor you are discarded and left out of site way down the list on searches. Try and contact Tripadvisor to ask a question, a very difficult task. Information that you install on the site does not appear for potential customers for some… Read Full Review

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“Time wasting from Customer Service Centre”

Written on: 12/02/2016

Booked through them for many years and not had cause to use the customer support before. Put a 50% deposit on an apartment for this summer and shortly after received an apologetic email from owner saying some services would be extra. She said she understood if I wanted to cancel. As I had seen another apartment for less I decided I would cancel. A bit disappointed I first checked with customer support if owners could do this. They basically told me I'd have to sort it with her myself.She… Read Full Review

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“Getting no where with complaint”

Written on: 12/01/2016 by FrustratedMark (1 review written)

I booked a holiday in August 2015 via Holiday Lettings to Turkey. Upon arrival in Turkey we were located in an alternative villa as the villa booked "was flooded". We found out during our stay that the villa was actually double booked and this was "common practise". The replaement villa had a lengthy list of faults and issues which we raised with the owner daily. On Day 9 of the holiday we were offered a further replacement villa, which we declined. Holiday Lettings tell you to take issues to… Read Full Review

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By Holidaylettings

Written on: 12/01/2016

Hi,

Thank you for taking the time to leave us a review and we are sorry to hear that this was regarding a complaint about your holiday.

We appreciate your frustration and disappointment should the booked property not meet your expectations.
Unfortunately, we do not have enough information on this review in order for us to reach out to you directly. However, please do reply to our previous email or contact us again via the contact form, so we can provide you with an update of the case.

Best wishes.
The Holiday Lettings Team

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Themarkbaldwin's reply to Holidaylettings's Comment

Written on: 12/01/2016

I have done so again this morning. The case number is 04835816. Would prefer someone called me to discuss rather than pathetic emails that mean nothing and have poor use of the English Language.

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Themarkbaldwin's reply to Themarkbaldwin's Comment

Written on: 14/01/2016

I am now receiving emails from Trip Advisor saying that someone spoke to me yesterday and asking me complete a survey! Guess what - zero zero zero! I responded to email saying that I didnt know why Trip Advisor were claiming to have rang me to receive an identical stock reply that I get from Holiday Lettings - see below:

Hello,

We are unable to find an existing open case for your account. In order for us to direct your query to the appropriate team and prioritise accordingly, please visit our Help pages or submit a new query through our contact form.

Please do not reply to this email as this address is not monitored.

Best wishes,
The TripAdvisor Vacation Rentals Team

It just continues to get worse. I thought Trip Advisor were ok but it looks like they are one of the same as Holiday Lettings.

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“Cancellation policy”

Written on: 06/12/2015 by Loopylaurie (1 review written)

I have had to cancel my holiday which was booked nearly a year in advance. I have become very ill and just out of hospital. The illness will affect my travelling. The owner agreed to refund me due to the circumstances but holiday letting just send out a general email telling me to read the cancellation policy. Surely if the owner is willing to give a refund less the booking fee the holiday letting team should be able to do this. I will never recommend this company again. … Read Full Review

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By Holidaylettings

Written on: 07/12/2015

Dear Traveller,

Thank you for your review but we are sorry to learn that you have to cancel your booking due to unforeseen circumstances.
We are happy to hear that the home owner is happy to offer you a full refund, which is something we can process with their confirmation. Please advise the home owner to get in touch with us so we can arrange this accordingly.

Best wishes,
The Holiday Lettings Team

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Loopylaurie's reply to Holidaylettings's Comment

Written on: 07/12/2015

Thank you very much. I have already contacted the home owner but will do so again.
I really appreciate your help

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Loopylaurie's reply to Holidaylettings's Comment

Written on: 09/12/2015

Hi. The owner tried to contact me through the site but it has been blocked to give me a refund. Probably because the holiday is cancelled.
Surely it wouldn't be too much trouble for you to email the owner. This is not a massive amount of money to be refunded but it is a lot to me just now being off work sick

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“Customer services from hell”

Written on: 04/12/2015 by Heather130 (1 review written)

If you like customer services talking over you and not listening then these are the people for you… Read Full Review

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By Holidaylettings

Written on: 07/12/2015

Hi,

Thank you for your review and we can only apologise for your experience. Unfortunately this review doesn't provide us with enough information to identify you as a customer so we will get in touch with you directly to assist you further.
We would really appreciate your reply in order to assist us improving our service and providing the necessary feedback to our agents.

Best wishes,
The Holiday Lettings Team

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“Holiday Lettings (Trip Advisor) going down the pan !”

Written on: 27/11/2015 by JohnPhilips (1 review written)

The Holiday Letting service has deteriorated to the point where they are surely close to a meltdown... The Trip Advisor takeover of Holiday Lettings seemed a good thing initially, but wow has it proven to be a sad story of disorganisation and incompetence... Incompetent "Help Desk" staff... Properties disappearing from search results without reason... Devious actions taken by the Holiday Lettings team trying to hide owner properties from search results if the owners don't subscribe to the… Read Full Review

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By Holidaylettings

Written on: 01/12/2015

Hi,

Thank you for taking the time to leave us a review and we are sorry to hear about your dissatisfaction with our website.
As an advertising platform, our aim is to maximize exposure to our website and the properties we list. In order to do so, we may from time to time run additional marketing campaigns, such as the current Google advert link.
Whilst we appreciate that some advertisers choose to manage their bookings themselves, market trends have also shown that holiday makers look for secure online payments. In order to therefore direct these guests to our website, we have decided to add the additional Google link to highlight those adverts which use our secure online manager (and payment protection).
This is by no means with the intention to leave out particular advertisers (since you are still appearing on our website) but merely a current marketing campaign we have in addition to our regular services.
This is also not set in stone and constantly rotating, meaning that this may change again and that the algorithms generate different results in the future.

We hope this further addresses your concerns regarding the Google link, however, should you have any further questions, please do not hesitate to contact our customer support team.

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Johnphilips's reply to Holidaylettings's Comment

Written on: 06/12/2015

Of course it's an intentional decision by Holiday Lettings to leave out properties from customer search results that don't use the Holiday Lettings system online booking system... You must think owners and the public are stupid.

You purposefully and deceitfully add cookies to the customer's browser that prevents them from ever seeing the other properties like ours, even when the Holiday Lettings search results page they are looking at is not showing "Online Bookable" properties..
That is just deceiving the public and cheating the owners that choose not to use your online booking system.

If you want to answer mine and many other customer / owner concerns, then you need to explain why you install these cookies on their browsers that basically tell your website to hide any and all properties that don't allow online booking via your system.

I very much doubt you will be willing to answer this accurately on a public forum, because it will clearly reveal the true nature of your devious business tactics.

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Johnphilips's reply to Holidaylettings's Comment

Written on: 06/12/2015

Of course it's an intentional decision by Holiday Lettings to leave out properties from customer search results that don't use the Holiday Lettings system online booking system... You must think owners and the public are stupid.

You purposefully and deceitfully add cookies to the customer's browser that prevents them from ever seeing the other properties like ours, even when the Holiday Lettings search results page they are looking at is not showing "Online Bookable" properties..
That is just deceiving the public and cheating the owners that choose not to use your online booking system.

If you want to answer mine and many other customer / owner concerns, then you need to explain why you install these cookies on their browsers that basically tell your website to hide any and all properties that don't allow online booking via your system.

I very much doubt you will be willing to answer this accurately on a public forum, because it will clearly reveal the true nature of your devious business tactics.

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“Holiday lettings is now terrible for businesses”

Written on: 27/11/2015 by Welshcottage (1 review written)

Since TripAdvisor has taken over Holidaylettings the website interface has become confusing and clumsy and the customer service has disappeared! For example I received an email regarding my renewal which says that I can renew my ad for free and to reply to this email' but the email address is a no reply email! The listing is complicated and I am not happy with how my advert looks and my contact details are hidden when I am paying to advertise! When I try to contact customer services the… Read Full Review

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By Holidaylettings

Written on: 01/12/2015

Dear Advertiser,

Thank you for your review and we are sorry to hear about your dissatisfaction with our service and some of the changes we have made on our platform.
The new owner center was designed to make the day-to-day usability easier and more efficient for home owners . Whilst we understand that not 'one shoe fits all' and that there is still room for improvement, we are doing our best to consistently develop this.
We are very keen on further feedback regarding the new dashboard and would welcome your detailed comments through the 'feedback' option in your account.

Thank you again for your time.

Best wishes,
The Holiday Lettings Team

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Welshcottage's reply to Holidaylettings's Comment

Written on: 01/12/2015

Sorry but I have tried that and seen no improvement so please can you give me a phone number and contact that I can speak to rather than these evasive options and hiding behind generic messages and screens?

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“Blocking owners account, Misappropiating money”

Written on: 19/11/2015 by SHTOURS (1 review written)

Holiday Lettings/Trip Advisor. What a dishonest company. Have been a subscriber for a number of years and during this time have paid double to have a yearly spotlight. Now because I refuse to let them handle my bookings and to deal with guests personally they have removed our listing without notification not with standing that we still have 2 months to go on our listing and 2 up front Spotlight credits paid This has to be one of the most greedy unethical travel companies on the net. For… Read Full Review

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By Holidaylettings

Written on: 19/11/2015

Dear Advertiser,

Thank you for taking the time to leave us a review and we are sorry to hear about the issues you have been experiencing with your account.
Unfortunately we do not have enough information on this review in order to identify you as a customer so we will send you a direct message to confirm your details so we can assist you further.

Best wishes,
The Holiday Lettings Team

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Shtours's reply to Holidaylettings's Comment

Written on: 05/12/2015

What a lying bunch of individuals you all are. This information was supplied along with numerous phone calls. Emails not answered and phone calls disconnected.

Why don`t you tell the world the honest truth Oh sorry those words are not in your vocabulary. We don`t want advertisers to handle their own booking irrespective if they have paid in advance. We just want to charge exorbitant booking fees and credit card charges and have total control and censoring of emails.

After many years with this company Good riddance. at least we can go home at night with a clean conscious knowing that we put our guests first when accommodating them

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“IMPOSSIBLE MARIAGE AVEC TRIPADVISOR”

Written on: 17/11/2015 by chantalgeoffroydechaume (1 review written)

Depuis dimanche je cherche à savoir pourquoi une demande de réservation n'apparaît pas dans ma boite de message.le "customer service" est incapable de me donner une réponse et se cantonne aux réponses pre-enregistrées. Je vais donc perdre la possibilité de louer mon studio pour une période de 1 mois ce qui n'est pas rien. Tout va mal depuis qu'ils se sont fondus avec Tripadvisor. … Read Full Review

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By Holidaylettings

Written on: 23/11/2015

Chére Chantal,
Je vous présente toutes mes excuses pour la gêne occasionnée. Je voudrais vous aider a résoudre le problème que vous rencontrez dans votre espace propriétaire. Afin de mieux vous aider, nous aurons besoin de confirmer si vous avez cree plus d’un compte avec la même adresse email et quelle est cette adresse email. Je suis sur que ce malentendu peut être résolu dans quelques minutes.

Cordialement,
The Holiday Lettings Team

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“It gets worse!”

Written on: 06/11/2015 by Hamilton1962 (1 review written)

Even more problems with Trip Adviser /Holiday Lettings!! Now Trip ADviser/Holiday Lettings insist on a base price (never did before)and now whenever a potential guest inquires about my property for a particular date, they only get quoted the base price on the preview screen and hence get a nasty shock when I quote the full price and they refuse to book. I have spoken to a the Indian call centre about this, I was told they would refer this to the technical team, I then get an email from HL to… Read Full Review

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By Holidaylettings

Written on: 08/11/2015

Dear Advertiser,

Thank you for taking the time to leave us a review.

We are sorry to hear about your dissatisfaction about our service and changes to our platform.
We can confirm that the standard price/base rate is now compulsory to ensure that holiday makers have an idea of the pricing and always have the chance to request to book your property. However, as long as you have valid season prices set up this will be the prices quoted to holiday maker if they search for that particular date.
Therefore we recommend to always set up relevant season price and only use the base rate for times when these are not available (i.e. for enquiries in the far away).

Best wishes,
The Holiday Lettings Team

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“Blocking owner's account and wihholding the rent”

Written on: 04/11/2015 by Alyson337 (1 review written)

Do not adverise with them. They wait for you to have a booking to suddenly check your identity. While they do so, the rent is withhold and you have guests staying for free. They ask you for proofs of ID, original pictures and to log into your account when blocked it. they keep asking for other proofs of ID. When you ask them to guide you, they cannot articulate an answer or give you advice. They cannot confirm when the verification will be finalized and you will be approved. So when the rent… Read Full Review

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By Holidaylettings

Written on: 08/11/2015

Hi,

Thank you for your review and we are sorry to hear about the issues you have been experiencing with your account.

Please be assured that we have no intention's to hold payments any longer then necessary and also want to ensure that this will be released accordingly.
Unfortunately we do not have enough information on this review to identify you as a customer so we will send you a private to ask you for further details.

Best wishes,
The Holiday Lettings Team

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