Written on: 15/05/2013
pro: with mac osX dongle connect as soon as is inserted. Cons: the data allowance is always wrong and you never know how you have left. I topped up 3Gb and after 6 minutes I had 1040 Mb left !! I went to the shop in Wood green but they do not accept any complain, you have to call a number or fill up a very long on line form which requires you to write ALL your personal details. Horrible experience (read more)Visit three.co.uk
Written on: 15/04/2013 by 3h8er
got 3 mobile Broadband it was ok when using I phone when I got a p.c it all changed couldn't down load and if it did it took ages then same trying to watch anything e.g you tube a film . I would try to move it rnd for better signal. I ended up ringing customer services all I can say is I never want to go though that again waste of time. the technical dept did try after waiting . nothing got done about any of my complaints I made about the bad service I was getting .and when I wanted to speak... (read more)Visit three.co.uk
Written on: 26/03/2013
I have been using 3 Mobile for just over a year. The sim cards are cheap at around £11 for 3Gb over 3 months from Amazon. Don't top them up via 3 Mobile. It is too expensive. Throw them away and get new ones. 3 Mobile was great up to about 1-2 months ago. It was reasonably fast and reliable - and good value for money. Now it is very slow and often disconnects. There is always a strong signal where I am, but internet access just stops or slows down for long periods. I have another two sims... (read more)Visit three.co.uk
Written on: 14/03/2013
Broadband is a tool to connectivity. 3G does not connect. I have had their broadband service since Sept 2012. I live in urban Dublin, and I have been onto their technical staff on 17 occasions to remedy non connectivity, so much so I can do their job at this stage. The staff are unfailing pleasant patient and polite but the system is RUBBISH. Am in process of cancelling contract and "service" if you could call it that. Please for your own sanity do not go there go anywhere else. They are a... (read more)Visit three.co.uk
Written on: 01/03/2013
I have had this mifi device now for about 6 months and at first it was great and worked fine and then over time it just got slower and slower and its now at the point where it take about 10 minutes to load a page up, it says I have full HSDPA yet when I run a speed check on it I am getting a 0.2mbps download speed!! do yourself a favour and avoid like the plague! (read more)Visit three.co.uk
Written on: 24/02/2013
We bought 3-mobile internet dongles, each on a £15.99 one month rolling contract with 5mb download limit. We went for the one month contract as we only wanted the mobile internet to cover us until BT could be bothered to come around and connect our new house up. One of the dongles never seemed to work right, it gave terrible download speeds (couldn't even check email or browse sites like the BBC) and the connection would drop regularly. The other dongle was better as the connection... (read more)Visit three.co.uk
Written on: 18/02/2013 by aaronw
I will summarise my review in one sentance for those who are too busy to read this. Internet coverage not perfect but not awful either - customer service was generally awful. Long winded review but if you cant be bothered with that, skip to the end - very important for all thinking of joining 3. I got my 3 dongle on a 2 year contract as i was traveling a lot for my business. If im honest the actual coverage wasn't too bad for what i needed it for. Accessing my companies website and... (read more)Visit three.co.uk
Written on: 22/01/2013
First of all, I have The One plan around a year ago due the "unlimited" inernet with tethering. Actually the internet usage looks really unlimited, but the network coverage and stability is lower than a middle-african company in the middle of the steppes....Time to time (usually after 1:00am) my phones (I`ve tried in 2 different phones) drops the 3g constantly. Drops for a minute or until restart (sometimes just a few sec, sometimes way more) It`s beyond acceptable and truly... (read more)Visit three.co.uk
Written on: 28/12/2012 by Scunnered168
Do not touch 3 with a barge pole! Connection crashes at least every 30 mins. Impossible to complete applications etc. I live in Paisley, Scotland's largest town, not in the middle of nowhere. I'm trying to look elsewhere for my broadband, although tricky as mine keeps crashing. Be warned. My mum lives 3 miles away (read more)Visit three.co.uk
Written on: 03/12/2012 by chriss1 (1 review written)
I used to be able to "tether" my phone to my computer, useful when I could not get a Wi-Fi signal, although naturally speed was limited.. NOT ANY LONGER, however !! Even though they advertise their Network as "the one built for the internet",and offer "all you can eat data", I am SO disappointed that this facility has been stopped. Unless you are prepared to pay £25 a month for the "premium" tariff, then you can "say goodbye" to any meaningful "data usage" BUYER BEWARE! Compare... (read more)Visit three.co.uk
Written on: 04/09/2012 by flower57 (1 review written)
I have had the 220 mobile dongle for a couple of years before getting the more up-to date MIFI on three. the signal i was told around nottingham was excellent. and maybe a couple of years ago that was so, but since buying the MIFI it has become every travellers nightmare. In cloudy conditions it switches on and off on its own accord, and in sunnier climates it takes forever to stay connected.I have been in touch with customer services and all i get is.....We,re doing repairs in your area.... (read more)Visit three.co.uk
Written on: 12/08/2012 by monkey83
A few months ago, we had problems again including very slow connectivity or no connectivity at all. In the past, we had experienced similar problems with 3 whereby we spend a lot of time and money in lengthy calls with their customer services that actually did nothing to improve the problem. Having lost trust in the company, we decided that cancelling the contract it was the only option. Besides, the mere fact that we spend a month with limited connectivity and we were not offered any form... (read more)Visit three.co.uk
Written on: 30/05/2011 by ianparker112 (2 reviews written)
I signed up to a broadband contract with 3 when buying my new laptop. I was told that the speed would be more than enough for the tasks i needed to complete for my work and that there would be no problem connecting to a signal anywhere in the UK as I use my laptop on the road as part of my job. I have had nothing but problems, slow download speeds (when I can connect) and most of the time cannot connect at all. I have contacted customer support insisting this is of no use to me and I wish... (read more)Visit three.co.uk
Written on: 09/01/2011 by Haven72 (8 reviews written)
Same opinion as everyone else. We managed to download over 5gb of data in 24 hours on a 2meg connection, is that possible? And ended up with a bill of over £80. Out of my contract with them now but they are still chasing me for money, £54, they cant prove i owe it, the 2 debt collectors they have involved cant prove it so have involved the trading standards, oft and they cant prove i owe it either. DONT get into a contract with them, to be honest they are proberly the best mobibe... (read more)Visit three.co.uk
Written on: 01/11/2009
3 are the worst company ever, 2 years of an ever worsening system, all they ever tell you is the mast will be upgraded soon when it'll be perfect and to just wait a few weeks, you wait then it works great for a few days then it's worse than it was before you complained, this has continued from the time I got it and now it doesn't work at all, even my 3 phone has lost it's signal here. Avoid the grief and choose any other ISP, they couldn't possibly be worse.
Written on: 13/10/2009
just got rid of 3, best thing i could do. Connection was rubbish from the day we started using it, the customer service team were trying their best to find the fault but i ended my contract 2 months early without any penalty fees. My advice would be to use a different broadband provider, i've now signed up with BT, hopefully my connection will be better and quicker!! (read more)Visit three.co.uk
Written on: 31/01/2009 by PBurrows (2 reviews written)
I have had 3 broadband for over a year now and cant wait until my contract finishes, their system does not work for me, I have spent hours talking to their tech guys, i don't even bother now there is to much demand on 3s services you can wait up to 10 minutes for a page to change. (read more)Visit three.co.uk
Written on: 24/03/2011
I used to have a fast mobile broadband on the promised 7.2mb package which was great. The problem now is, in the evenings I'm getting 100kbps to 300kbps and it's so slow you can't do anything. Whatever you do, don't get 3. They're not increasing bandwidth with demand. Customer services people are lovely but there's not a lot they can do so best avoided altogether. When you phone customer services they say that 400kbps is normal! Not when they're promising you 7.2mb. (read more)Visit three.co.uk
Written on: 14/03/2011
I have been subscribed to three mobile broadband since May 2009 signed up to a 2 year contract (15gb per month for £15) after looking around it's the best offer usage wise as most other companys at the time were offering 3gb for £15!. 15 GB should be enough for most people (as long as you don't intend downloading lots of films per month etc). An important thing to point out though is that I live in London and have had no problems with signal etc now I have heard other people say they have... (read more)Visit three.co.uk
Written on: 10/01/2011
Pre-upgrade this service was awful. Slow, unusable during evenings, popular sites such as iplayer, youtube, facebook nearly always unusable. Regular disconnections. Just horrible.
3 upgraded 2 local masts in mid December. It's now the 9th day running of the same awful service before the upgrade. And it's day 8 since I informed 3 and asked why it's happening. I have yet to be informed. This is the norm for far too many customers and it isn't acceptable. 3 wouldn't get away with this if there... (read more)
Written on: 08/01/2011
Apart from the first 2 weeks (the time I could cancel) I've had problem after problem and issue after issue. It's only free credits which have kept me going. This service is oversubscribed, under maintained, customer services are appalling (see more below), 3 don't improve as a company year on year (as seen in online reviews). Far too many customers of which I am one are getting a totally unacceptable level of service.
In December 2010, respected consumer magazine 'Which' named 3 as having... (read more)
Written on: 30/07/2009
I like the offer from 3 Mobile Broadband as this gives 15GB broadband which should be enough for any user. The 15GB gives you around 600 hours of browsing approx and is the highest available in UK. If anyone is thinking of getting mobile broadband then go for the 15GB for £15 package, as you will not have the hassle of constantly being worried about your data allowance. (read more)Visit three.co.uk
Written on: 06/10/2010 by pasco (2 reviews written)
3Mobile Broadband was easy to set up and use -though bad reception in most places. I estimate I couldn't get online 50% of the time.
But the main problem came when I tried to cancel the contract at the end of its term.
Then I was told because I hadn't let them know before the 16th of the month I would have to pay for another month. Then I was told they need 30 days notice to cancel a contract (even if the contract has expired) and so would be charging me another month on top of that - in... (read more)
Written on: 08/01/2009 by rlinoli (4 reviews written)
Complete waste of time for my 6 months with no real bandwidth I get 16kbps in London of all places. Thats around 4 times slower than dial up and stuck in an 18 month contract waste of time and money. Have a dongle in a box, do not recommend 3 mobile broadband. (read more)Visit three.co.uk
Written on: 04/01/2009 by graham kerr (1 review written)
Easy to set up & use, being light user have difficulty using all the very generous 1gb allowance. People must realise that this is not hard wired or wifi speed, subject to weather & usage etc so be patient guys & gals. I have the payg light & find it adequate as long as you are not downloading movies which will take you forever! (read more)Visit three.co.uk
Written on: 28/10/2008
I get 1GB per month with 3 Mobile Broadband Lite.
Advice given no more than four hours use per day
Exrta charges if over allowance used
Does allowance not used but paid for
Transfer to next month?
If not why not?
Well recommend 3 Mobile Broadband Lite. (read more)
Written on: 21/03/2009 by Markalip (1 review written)
I paid 3 Mobile Broadband Max for my modum (which often seemed to disconnect me from the net..at random)..i joined for 29 dollars a month for 2GB. I understood and was assured that $29 would be all i would be responsible for. If i needed more than 2GB i could increase my payments - by choice. I recieved a bill for $1,200 australian dollars! in one month! I had no idea it was possible! THEN they would not, after having paid the extortionate amount, disconnect my service. It took a few phone... (read more)Visit three.co.uk
Written on: 20/02/2011
Just a reminder to all consumers that 3 mobile broadband has considerably more negative reviews than that of any other network provider, was ranked lowest by Which? Magazine in a reader survey of customer services amongst UK networks conducted in December 2010 and that service from all aspects is appalling for many customers and has been since the inception of this service in 2008. This company doesn't do quality and doesn't do improvement. 3 love promoting themselves and are quite good at... (read more)Visit three.co.uk
Written on: 08/01/2011
Worst service - as endorsed by customer reviews all over the internet going back to when this service started.
Worst customer services - as endorsed by respected consumer magazine 'Which' in 2010.
Summary: Don't fall for the hype and mass advertising, read what customers have said about 3 mobile broadband. Awful service from an awful company.
Avoid and use a reputable network instead. (read more)
Written on: 24/04/2010 by Marcosilva (5 reviews written)
its a exelent broadband and it works perfectly fine fast downloads and also 15 so that is 500 a day (read more)Visit three.co.uk
Written on: 15/10/2009
Afer enduring this contactual service, if you can call it a service for 18 months, I gave 3 a clear six weeks notice to quit the contract and too definitely not renew it. Probably the worst service I have ever used both in the UK and overseas.
I later received a call trying to sell me even more and a better service, after several rather irrate calls and many many letters, I finally got 3 to cancel the the ocntract and call off the dogs in attempting to threaten me with leagl action for non... (read more)
Written on: 25/09/2009 by johnnyt (4 reviews written)
I am a DJ and sometimes need to download songs whilst working. The 3 different clubs where i work get NO RECEPTION at all, although when in store the salesman "checked to see if i would get reception in all 3 places.I was told no problem in any of these areas WRONG! went on holidays to cornwall and over 50% of the time it was so slow it would take more than 20 minutes to download a song off itunes.... don't do it!!!! (read more)
Written on: 02/09/2009
After checking that the area in which I was going to use the kit was in a turbo area I (like a sucker) signed up to a 2 year contract with 3 Mobile Broadband Plus in Jan 08. Although the speeds that I got were dismal (about 750 kbps d/l, 40 kbps u/l) I had a 5 bar signal, and the 'service' was stable/usable.
However, their 'service' gradually degraded over time and in Nov 2008 I started complaining to Three. Speeds dropped to about 500 kbps d/l 30 kbps u/l. Web pages took an eternity to... (read more)
Written on: 27/07/2009
DO NOT get into a contract with 3... I have found the actual service is at best slow, frequently disconnects - usually when i need it most. highly frustrating.
The signal drops to nothing from full to nothing again within a short space of time so that actually using the internet is impossible as it frequently says 'you are not connected to the internet'. the connection varies every few seconds between 3G , HSDPN, and the type between 'local & internet & local only'
After compliants on the... (read more)
Written on: 28/06/2009 by chizzer (1 review written)
If you are reading this looking to get three's mobile broadband - please don't. I had a persion of trial (14 days), where I could cancel at any time. As the connection I was getting was excellent, I was quite happy to enter a contract with them. This was the worse move I made!
The day after the trial period expired, I was getting speeds of 4k/sec. This was a huge drop from the normal speeds I was getting when I was on the trial (300+k/s).
Their call-centre didn't help at all and I'm now left... (read more)
Written on: 04/06/2009
3 mobile broadband: Frequent disconnection
Very poor download time, could make cup of tea whilst waiting to open a document. When phoned to terminate the contract they actually admitted I had a substandard service! and try to sell me something speedier for half the price! Aggressive sales speach by the advisor. Atrocious service overall! (read more)
Written on: 13/01/2009 by ss9cah (2 reviews written)
I was living in Australia and purchased a Three Mobile Broadband package for $200 ( £95). On the box it said "set up in 30 mins, with one simple call". That was the most misleading statement. Every word had to be spelt twice even simple words like 'Street' it took 2 hours. When we arrived back in the UK we thought it would be a simple process of signing up to Three mobile Broadband in the UK and getting a new SIM card for it. Nope. Apparently the devise is locked and none of the Three Mobile... (read more)Visit three.co.uk
Written on: 08/01/2009 by rlinoli (4 reviews written)
just dont sign up for a cheap broadband dongle. im in london with a 4 bar reception and get atrocious bandwidth. it averages 16kbps i tried it morning noon and night and give up. 3 are charging me 5 pounds a month for this privilage i only have another 12months to go. they refunded 10 pounds to me the other day as if thats going to make a difference. im going to complain to ofcom. why sign so many people up for a service they cannot give... and im in london for god sake if they cant service... (read more)Visit three.co.uk
Written on: 01/01/2009
Although I am in good reception area it takes ages to connect and then it just goes off line. Also every time I switch on my PC it begins initializing again it takes ages so much so that I have un-installed it. I would not advise any one to purchase this, I have been in touch with their after sales at 10p a minute and I am not impressed. (read more)Visit three.co.uk
Written on: 31/12/2008 by barkington (8 reviews written)
This is an excellent facility! For years I have used my Orange mobile phone as a modem for connecting my laptop (a Mac) while away from home; but it took ages to set up, was quite difficult to make work and was very slow, even with 3G. Now I can use my 3 USB modem for internet on the move, not just when away from home, setting it up in a minute or so. Normally I use it on the train, but sometimes it is more reliable, and faster, than the WiFi in a hotel where I stay. (read more)Visit three.co.uk
Written on: 30/12/2008 by ewenmclay
Does not come anyway near broadband speed - extremely poor connection reliability and very, very slow connection speeds. Even light use of i-tunes, BBC i-player are simply out of the question. Sending a single text e-mail could take ages. Overall, a waste of money. E-mailing 3G also proved impossible and telephoning via some distant part of the world expensive and futile - ironic really, given that 3G is a communications company. I have now reverted to pen and paper and await a response. ... (read more)Visit three.co.uk
Written on: 05/11/2008 by Rippped (1 review written)
If you do sign up with 3 'broadband' (I use that word very sparingly) be prepared for months of wrangling with them if they have a network problem and no refunds for loss of service. Apparently the local mast feeding my holiday home at Billing Aquadrome has been degraded and under maintainance for over 2 months now hmmmmm.
It has miraculously resolved itself this morning after I threatened court action and cancelling my 8 yes 8 contracts with them (it did work ok once foolishly I believed I... (read more)
Written on: 07/09/2008 by phillipehalsman (2 reviews written)
I joined 3 Mobile Broadband in November 2007. At first I noticed that despite it being 'mobile' I got very poor connection reception when out and about. At home I would find that the connection would work in some places around the house but not in others. Even in a particular room there are many areas where there is no connection.
I have found that the connection reception over the last few months has gotten progressively worse. I can illustrate by explaining that whilst I am typing this... (read more)
Written on: 08/07/2010 by Z2010 (1 review written)
Took about 10 mins to buy. Even though it's a 1 month contract they still wouldn't accept cash because that's not a very good con, they want credit card details incase you accidentally don't cancel it. They also asked for a previous address.
Paid £10 for the dongle. Setup was pretty easy, software is contained on dongle. Took a few mins to install.
Dongle is easy to tell if working as light either goes green or red.
Trying to cancel is the worst bit. An 0845 no. which will keep you on... (read more)
Written on: 06/02/2010 by Tazz360 (4 reviews written)
I have been with 3 since April 2009, Installation was very simple and for 8 months I had no problems, 9 times out of 10 I was connected straight away, speed was fast and seemed to get a lot for my money but then...
In December my connection suddenly began to cut out, I was only connected for a matter of minutes and then had to try re-connect.
This went on for a few weeks and many calls to 3's customer service in Mumbai, even though they are very helpful it is sometimes difficult... (read more)
Written on: 20/05/2009
I'll give them 1 point for ease of install, other than that appalling speed, worse customer service.
The best thing about this 3 Mobile Broadband 5GB service by a mile is that i only have 1 month left out of the 18 i signed up for so i can cancel it in 2 weeks time ! (read more)
Written on: 19/10/2008
Avoid at all costs in my recommendation, im in a good area with a strong signal they tell me, but have not been able to connect for 12 days!!!with no real reason why. (read more)Visit three.co.uk
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