Fonebank Reviews - www.fonebank.com

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“Still have my phone, wont reply to communications”

Written on: 23/10/2014 by LillyKinney (1 review written)

I sent an Iphone to them for recycling and they promised over £100. There was nothing wrong with this phone and they said that they had found a fault. They were asked to return it as Apple in addition to other recyclers wanted to check the phone over. They have been emailed on three occasions in the past day and still have not responded to the communications sent from myself or the media. The matter is now to be submitted to the small claims court for the total cost of a new… Read Full Review

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“Terrible - do not use!”

Written on: 08/05/2014 by NoelChristie (1 review written)

Sent off a Samsung Galaxy S3 in good condition. Nothing wrong with it apart from a very tiny hairline crack on the side of the case. Was promised £125. Was sent an email saying there were cracks on the casing - and wanted to offer £80. A massive 36% decrease for one tiny hairline crack on the side of the casing!! Also, do not believe the quick turnaround they promote - it took them 3 weeks to inspect my phone and send the email knocking it down! Unfortunately, reading through the reviews… Read Full Review

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“Not impressed”

Written on: 18/12/2013

Sent in a Nokia phone using their return postage but unfortunately it went missing in the post. Fonebank initially replied to my query promising it will make a claim but it has been 3 weeks now without any update or reply to my weekly follow-up emails. Not impressed… Read Full Review

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“Fraudulent activity”

Written on: 13/08/2013 by andrewpartridge63 (1 review written)

I had never heard of this company before 8.50 am on Friday 9 August, when I got a phone call from the Fraud Department of my bank to say two lots of £309.99 and one lot for £414.99 had been taken from my account payable to fonebank.com, in the space of two minutes. The final payment was stopped but the former two went through. Whether the company is fraudulent or they simply have a rouge employee I have yet to be find out but I am not impressed by their communication or attempt to solve the… Read Full Review

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“Shocking New out of Box Say doesnt work”

Written on: 18/03/2013

I sent them a brand new device out of the box, had tested it worked and then they receive it and tell me they could get it to work. Think these guys try to pull a fast one and hope people just accept it and get the non working cash. Do Not send them your phone… Read Full Review

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Woodfell's Comment

Written on: 16/05/2013

I sent in two Blackberries and checked both were working before posting - they had also both been in constant use before selling - only to be told that one was now not working and they were reducing their payment to me. I googled and found this site which confirms that they are pulling a fast one on some customers. AVOID at all costs.

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Kolok's Comment

Written on: 14/01/2014

Exactly the same with me. Blackberry fully functional before I sent in, constantly used, and now suprise suprise, it fails to power up! JOKE

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“TERRIBLE SERVICE”

Written on: 01/03/2013 by TORTUGA (2 reviews written)

I sent 4 phones in two packages, 2 in each. Fonebank say they never received them even though Post Office say both could not have gone missing. Fonebank cannot be bothered to look for them and I have to conclude they probrably have them and have miss laid them, but cant be bothered to deal with my complaint. So all in all TERRIBLE TERRIBLE experience. DO NOT USE… Read Full Review

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“Dont bother with Fonebank, use the others”

Written on: 13/02/2013

terrible firm to deal with, give an air of respectability then want to bid you down on the phones price. I was warned of this but was nearby so dropped it in as the yinitially offered more than elsewhere, they are nothing short of useless and dishonest. I am back off to Mazuma Don't waste you time with… Read Full Review

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“Terrible!!”

Written on: 11/02/2013 by Stevie1981 (1 review written)

I've asked for my iphone to be returned Sent phone in perfect working order but they said camera was faulty! Apparently camera is blurry and tried to knock 22% - £30 of trade in value even though T&C's don't say anything about cosmetic damage. I tried to explain I had a different cover on the back and the camera lens just needs a clean but they wouldn't budge I wouldn't recommend this company to anyone… Read Full Review

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“Very slow”

Written on: 13/01/2013

I posted 3 phones on the 26th december 2012 still waiting to be processed 3 weeks later. Do not use!!!!!… Read Full Review

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“Paid 1/2 value quoted”

Written on: 08/01/2013

Sent my phone (HTC Desire HD) to these rip-off merchants. I was quoted £51 and they paid £25. The phone was in full working order with barely a scratch. It's a total rip-off to pay half the quoted value with no explanation and no comeback. AVOID. If these jokers want to run a decent business, they should allow you to rejec their final offer and return the phone… Read Full Review

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“DO NOT USE THIS COMPANY.”

Written on: 24/10/2012

We sent Fonebank a fully working handset yet they sent us a cheque for less than half the amount. When I chased this up they claimed the handset was broken when we sent it in. It wasn't. They offered us back the broken handset knowing we would receive less money elsewhere. They were also abrupt on the phone (after first failing to return my calls) and treated me like a criminal trying to scam them out of money. Appalling service from start to finish. Avoid at all costs… Read Full Review

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“Wish I hadn't bothered!!!”

Written on: 14/06/2012 by golfersmudge (1 review written)

Went online recommended by 3 mobile when I upgraded my iPhone, sent a immaculate and full working condition iPhone 4 to them, best online quote, paid £6.60 to send the phone as advised by the website. Got an email today to inform me they would pay me considerably less than the original quote as the headphone port wasn't working, despite it being in full working condition up to the date I sent it, I used the plug in earpiece to make and receive calls up to the time I reset the phone. Find it… Read Full Review

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Lewrob19's Response to golfersmudge's Review

Written on: 14/09/2012

i have the same problem i agreed to go with them with my galaxy s3 fully working offered £295, received an email saying my camera isnt working (when it was before i sent it off as i used it before i sent it off) and they offered me £50 less. Never use them, they will offer you the best price and bid you down!

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“Lost Phone: No Help”

Written on: 29/12/2011 by PaulAGreen (1 review written)

It appears that there are two sides to FoneBak - the first is where you send the phone payment is made and everyone is happy. The other is when there is a problem and it involves their customer service team; which in a word is terrible. After posting my phone via standard Royal Mail (an error I have come to realise) at the start of the month, I waited until the end (a good 20 days) before contacting them to find out if they had received the phone. I contacted the number as advertised on… Read Full Review

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“Maybe I'm being unfair.....”

Written on: 29/11/2011 by Bobjpeacock (1 review written)

Maybe it's not fone bankers fault. Maybe royal mail are the incompetent (or thieving) ones. I sent an old Sony as a test run, and it worked fine (hence 2 stars). I send a blackberry valued at £48, and hey presto it dosent arrive. Initial enquiries at post office suggests that the certificate of posting insurance doesnt cover mobile phones..... I'll get back to you on that one… Read Full Review

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“Still waiting..”

Written on: 20/11/2011 by KayH (1 review written)

I recently sent my working phone to Fone bank, after three days I noticed the money had been put in my account. However, it was the incorrect amount they quoted me the email I recieved said that it 'wasnt working'. I sent an email and ten days later I am still waiting for a reply. Very poor customer service… Read Full Review

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“DONT USE!! AVOID AT ALL COSTS”

Written on: 10/11/2011

Sent a perfectly good iPhone4 in working condition to them and after 10 days they responded saying they cannot pay the full amount due to the phone not being able to turn on and off. Offered me less than half that being advertised! The phone worked perfectly when I sent it. I requested that they return it to me and they made me pay £6 postage which I paid to them promptly 6 days ago. I have sent numerous emails which have been unanswered and I am still to receive my phone back (what condition… Read Full Review

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“posted my phone to these people,some 4 weeks later...”

Written on: 23/05/2011

posted my phone to these people,some 4 weeks later still heard nothing despite emails,today they said they havent got my phone on there system,complete con in my opinion. DO NOT USE THIS COMPANY!!!!!
try mizuma i never had a problem with them and wish i would have took 10 pound less now,its better than nothing,like you might get… Read Full Review

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Sde's Comment

Written on: 23/05/2011

i found this review very helpful because... i heard something similar,this confirms my fears so will not use fonebak.

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“I got a quote for two phones and was happy but knew I...”

Written on: 05/05/2011

I got a quote for two phones and was happy but knew I had a third one around somewhere so waited while I found it.

Before I sent in the three phones I checked the quote online and it was still the same but the cheque I received was much lower than quoted. When I challenged this I was told that quotes were valid for thirty days, which I was aware of. I advised them that I had rechecked the quote before I sent the phones in and had included a printout of it but they said that their syetem… Read Full Review

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“service is 0/10 sent my iphone and they said its...”

Written on: 01/06/2010

service is 0/10 sent my iphone and they said its stolen even though it makes and recieve calls and would not return it to get my money back
they said they will despose it!!!?, very funny for a recycling company to say that. I will never use fonebank again not a happy chappy :-(… Read Full Review

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“They lost my phone.... Two phones sent recorded...”

Written on: 14/04/2010

They lost my phone.... Two phones sent recorded delivery in the same package. I received payment for one phone, but they have lost the second phone, even though it was in the same… Read Full Review

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