Fonebank Reviews - www.fonebank.com

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★★★★☆
4.0 / 5
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Latest Reviews

“Fantastic Australian service”

Written on: 20/11/2014 by 55Whitehead (1 review written)

Sent my phone off on a Wednesday and received my cheque by Monday the only company that was willing to give a decent amount ($306) for a phone only a year old and originally priced at $900 in very good condition, every other company was offering $180 also had an enquiry as well and received a reply within the day. Fast and reliable service would recommend to anyone… Read Full Review

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“Did Everything they said they Would ”

Written on: 17/06/2014 by 260Jenkins (1 review written)

Can't fault this company. Have used them many times and each time the service and speed has been exceptional. Can't rate them highly enough. Highly recomemd… Read Full Review

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“Everything they said they did.”

Written on: 16/06/2014 by Bearlin (1 review written)

Efficient, clear and easy. Paid so promptly I was amazed. The instructions were written in clear English even I could understand so not just for the experienced techie. The price quoted was not the very highest I found on line but was next best and seemed to not quibble about condition and had much better reviews. The postage labels were easy to print and clear about what had to be done, what to include, type of packaging to use and reminders about the postage records to get. Overall… Read Full Review

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“Excellent service and price - would defintely recommend”

Written on: 09/06/2014 by debslav (1 review written)

I used Fonebank last week for my iphone 4s and received my money within 3 days. They kept me informed every step of the way and I had no issues with them - so I would definitely recommend them. A very easy and trouble free experience!… Read Full Review

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“These Guys are Brilliant”

Written on: 05/06/2014 by Miller304 (1 review written)

I can't believe these reviews. I have used this company tens of times over the last five or six years and they have been spot on. Prompt service and decent customer care… Read Full Review

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“Terrible - do not use!”

Written on: 08/05/2014 by NoelChristie (1 review written)

Sent off a Samsung Galaxy S3 in good condition. Nothing wrong with it apart from a very tiny hairline crack on the side of the case. Was promised £125. Was sent an email saying there were cracks on the casing - and wanted to offer £80. A massive 36% decrease for one tiny hairline crack on the side of the casing!! Also, do not believe the quick turnaround they promote - it took them 3 weeks to inspect my phone and send the email knocking it down! Unfortunately, reading through the reviews… Read Full Review

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“Not impressed”

Written on: 18/12/2013

Sent in a Nokia phone using their return postage but unfortunately it went missing in the post. Fonebank initially replied to my query promising it will make a claim but it has been 3 weeks now without any update or reply to my weekly follow-up emails. Not impressed… Read Full Review

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“Fraudulent activity”

Written on: 13/08/2013 by andrewpartridge63 (1 review written)

I had never heard of this company before 8.50 am on Friday 9 August, when I got a phone call from the Fraud Department of my bank to say two lots of £309.99 and one lot for £414.99 had been taken from my account payable to fonebank.com, in the space of two minutes. The final payment was stopped but the former two went through. Whether the company is fraudulent or they simply have a rouge employee I have yet to be find out but I am not impressed by their communication or attempt to solve the… Read Full Review

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“Excellent”

Written on: 16/07/2013 by Annaanew4 (1 review written)

Any phone off saturday, received Monday and check arrived Tuesday. Excellent service! !! Would definitely deal with again Would exponent to family and friends… Read Full Review

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“Very Happy - Cracking Service”

Written on: 06/05/2013 by GGadget (1 review written)

Sent two HTC Desire's into Fonebank and got paid within two days. Very straightforward!… Read Full Review

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“Fonebank-does what it says on the tin”

Written on: 17/04/2013

I sold my old phone through these people, got the best price without any hitches AND they only wanted the phone not all the bits and pieces that other companies insist upon. The cheque arrived within a few days, a pleasure to deal with. Highly recommended… Read Full Review

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“Shocking New out of Box Say doesnt work”

Written on: 18/03/2013

I sent them a brand new device out of the box, had tested it worked and then they receive it and tell me they could get it to work. Think these guys try to pull a fast one and hope people just accept it and get the non working cash. Do Not send them your phone… Read Full Review

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Woodfell's Comment

Written on: 16/05/2013

I sent in two Blackberries and checked both were working before posting - they had also both been in constant use before selling - only to be told that one was now not working and they were reducing their payment to me. I googled and found this site which confirms that they are pulling a fast one on some customers. AVOID at all costs.

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Kolok's Comment

Written on: 14/01/2014

Exactly the same with me. Blackberry fully functional before I sent in, constantly used, and now suprise suprise, it fails to power up! JOKE

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“TERRIBLE SERVICE”

Written on: 01/03/2013 by TORTUGA (2 reviews written)

I sent 4 phones in two packages, 2 in each. Fonebank say they never received them even though Post Office say both could not have gone missing. Fonebank cannot be bothered to look for them and I have to conclude they probrably have them and have miss laid them, but cant be bothered to deal with my complaint. So all in all TERRIBLE TERRIBLE experience. DO NOT USE… Read Full Review

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“Dont bother with Fonebank, use the others”

Written on: 13/02/2013

terrible firm to deal with, give an air of respectability then want to bid you down on the phones price. I was warned of this but was nearby so dropped it in as the yinitially offered more than elsewhere, they are nothing short of useless and dishonest. I am back off to Mazuma Don't waste you time with… Read Full Review

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“Terrible!!”

Written on: 11/02/2013 by Stevie1981 (1 review written)

I've asked for my iphone to be returned Sent phone in perfect working order but they said camera was faulty! Apparently camera is blurry and tried to knock 22% - £30 of trade in value even though T&C's don't say anything about cosmetic damage. I tried to explain I had a different cover on the back and the camera lens just needs a clean but they wouldn't budge I wouldn't recommend this company to anyone… Read Full Review

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“USED MANY TIMES”

Written on: 25/01/2013

Sent quite a few phones into them over last few years and pay what is quoted and quick and efficient service and properly most honest company that buy phones… Read Full Review

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“Very slow”

Written on: 13/01/2013

I posted 3 phones on the 26th december 2012 still waiting to be processed 3 weeks later. Do not use!!!!!… Read Full Review

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“Paid 1/2 value quoted”

Written on: 08/01/2013

Sent my phone (HTC Desire HD) to these rip-off merchants. I was quoted £51 and they paid £25. The phone was in full working order with barely a scratch. It's a total rip-off to pay half the quoted value with no explanation and no comeback. AVOID. If these jokers want to run a decent business, they should allow you to rejec their final offer and return the phone… Read Full Review

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“DO NOT USE THIS COMPANY.”

Written on: 24/10/2012

We sent Fonebank a fully working handset yet they sent us a cheque for less than half the amount. When I chased this up they claimed the handset was broken when we sent it in. It wasn't. They offered us back the broken handset knowing we would receive less money elsewhere. They were also abrupt on the phone (after first failing to return my calls) and treated me like a criminal trying to scam them out of money. Appalling service from start to finish. Avoid at all costs… Read Full Review

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“Quick and efficient”

Written on: 04/10/2012

Fonbank were offering a very good price compared to other companies. Decided to use the special delivery option as the phone was worth over £50. Posted it about 3.30 on Monday afternoon, received an email on Tuesday early afternoon to say it had been received and the money would be in my account in two days. Just checked (Thursday morning) and the money is there. Very pleased with the prompt payment. I had never used a phone recycling company before and was quite nervous about it but… Read Full Review

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