Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
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★★★★☆

“Excellent overall service!”

Written on: 27/03/2014 by Philippadavis (1 review written)

Really happy with the whole service-the bike I ordered turned out not to be in stock, and I was offered the newer model as an alternative at a really good rate. Good customer service and smooth delivery, no problems at all. Will be buying from them again… Read Full Review

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★★★★☆

“Trustworthy bike shop”

Written on: 11/03/2014 by timm1370 (1 review written)

I was looking online for the best price for a Dahon Vitesse folding bike, and this shop came up. The website looked a bit rudimentary so I was put off initially, but decided to make the order in the end. The bike came in three days which was great for free delivery! The bike was undamaged, but it took me some time to get all the packaging to detach, though I imagine that's the fault of the manufacturer. Overall I would trust this shop to send you a bike in good time and in good condition. I got… Read Full Review

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★★★★☆

“Dispatch could be faster but otherwise perfect”

Written on: 05/02/2014 by seanpitman (1 review written)

I originally ordered the 2013 giant defy 1 but then received an email telling me it was actually out of stock. I was offered the 2014 model for just £20 more so went for that instead. The item wasn't dispatched for 4 days but once it had been sent it arrived promptly via next day delivery. I was kept up to date all the way through the order and they answered any questions I had within a day. The bike was packaged up very well and arrived in perfect condition. I've only taken the bike out once… Read Full Review

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★★★★☆

“Giant MPH brake parts”

Written on: 04/02/2014

Web search showed the push pins for my MPH brakes were in stock. Ordered Friday am, delivered sat am, great service, thanks… Read Full Review

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★★★★☆

“Dawes Junior bike”

Written on: 16/01/2014 by alo18 (1 review written)

Thanks Ash Cycles. We searched locally for the the bike my daughter wanted and had no luck. All the shops said they would not have stock for months and we could not find a similar alternative for our budget. Ash cycles had just sold the last of the model we wanted but had the next model up and for a price less than the the model we were looking for. Very happy with the service and delivery. The bike arrived early the day after the email notification of the delivery. Things could not have… Read Full Review

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★★★★☆

“Friendly service”

Written on: 19/12/2013 by Cyprus123 (1 review written)

Fantastic service very helpful staff, bike was delivered as promised, will definetly use this company again and recommend to friends and family… Read Full Review

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★★★★☆

“Giant Defy 1”

Written on: 27/08/2013 by mikelev (1 review written)

Ordered a Giant Defy 1 at a fantastic price from Ash cycles. Service was 1st class, good communication and quick dispatch and delivery. Only 4 stars as the gears needed a tweak but all in all I'm delighted with the bike and service… Read Full Review

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★★★★☆

“Giant TCX2 2012 - Online purchase”

Written on: 08/06/2013 by granilith (1 review written)

Great price and the bike I wanted was in stock. Initially there was a problem with payment as I had omitted my postcode which prevented the payment successfully completing. The original payment was refunded and returned to my account very quickly. The payment was taken again over the phone and the bike promptly despatched the same day arriving the next. The staff made every attempt to progress the order quickly as possible. Overall bike arrived in less that 48 hours. The bike was well… Read Full Review

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★★★★☆

“Giant Revel 0 W 2012 (2012)”

Written on: 04/02/2013 by Jez-H2O (1 review written)

Beat all competitors hands down on price and it was re assuring to actually talk to someone who knew something about bikes. Helped me out with the sizing as it's the first time I've ordered on line. Most importantly the bike is fantastic value for money… Read Full Review

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★★★★☆

“2 x Dutch perfect Puncture proof tyres ”

Written on: 08/01/2013

Ordered 28/12/2012 Processing 29/12/2012 Despatched 7/01/2013 Received 8/01/2013 Paid by debit card so it is an instant fund transfer, after that it is about wrapping and sending them off. There were 2 Sundays 1 Bank holiday and 1 Thursday (shop closed)in all those days. No reason was given of the delay which would be nice to know that it is not because they could not be bothered to send. Perhaps the items were not is stock, just my own reasoning. Phoned them twice just to make sure… Read Full Review

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★★★★☆

“Good customer service”

Written on: 13/12/2012 by jwaters63 (1 review written)

Mark was helpful and responsive and delivered on his promises… Read Full Review

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★★★★☆

“Giant TCX2”

Written on: 09/11/2012

Really please with my new bike. Initial issue with payment / delivery address details, but Jane called and sorted it swiftly to ensure there would be no delay. Great value for money. £140 cheaper than most other sites on this particular model… Read Full Review

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★★★★☆

“excellent on line retailer”

Written on: 14/10/2012

Excellent value /easy to pay and arrange delivery /delivered wnen expected… Read Full Review

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★★★★☆

“Great value and helpful staff but infrequently updated...”

Written on: 07/10/2012 by jonsim (1 review written)

I bought a bike from Ashcycles in September 2012, and at the time they were offering the cheapest price for the bike anywhere. They were also offering the 2011 model of a bike which I could not find ANYWHERE else. I was hesitant at ordering from them at first as their website looks somewhat antiquated, but the large number of positive reviews on this site influenced me otherwise. Unfortunately 2 days after placing the order I got an e-mail telling me they had checked the bike I ordered but the… Read Full Review

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Jonsim's Response to jonsim's Review

Written on: 07/10/2012

I do apologise, I intended to give 5 stars rather than the 4 I have actually given it and cannot work out a way to edit this.

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★★★★☆

“Excellent service and quick delivery”

Written on: 29/09/2012

Bike ordered on Saturday on-line, delivered on Wednesday and rode it today (Thursday). Good price and particularly helpful notes on the bike to help me to put the few items that needed fitting (eg. crank marked as right hand side as were pedals and front wheel). Tracking of the delivery was very reassuring as well. I was apprehensive about ordering a bike on-line particularly as there were some parts that I had to fit but I found it straightforward. The only glitch was that I removed the… Read Full Review

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★★★★☆

“Dawes 401 Discovery Ladies Hybrid”

Written on: 22/08/2012 by JEBrown06 (1 review written)

I received the above in a timely manner. My husband assembled the bike without any problems. I've since been out for many a razz on it and it is FANTASTIC. I absolutely love it although it is taking me time to get used to the 24 gears and the hydraulic brakes which I'm a bit scared of. The bike itself is so light, I can lift it with ease. Also, being so light makes it very manoeuvrable. I spoke to Peter at Ash Cycles before placing my order and he was very helpful and knowledgeable. I… Read Full Review

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★★★★☆

“Giant defy”

Written on: 04/08/2012

Bike packed well. Arrived quickly. Excellent price. Helpful with enquires… Read Full Review

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★★★★☆

“Great Customer Service & Good Pricing”

Written on: 30/07/2012 by aimlessbloke (1 review written)

Brought a pair of cycling shorts from them. Spent a long time finding the ones i wanted and these guys came in cheapest with free shipping. Arrived promptly and unfortunately they weren't a good fit. Arranged the return and replacement pair, they arrived within 2 days. You don't know how good a company are until something doesn't go quite right and Ashcycles could show Amazon a thing or 2 in this resepect. Very pleased with the customer service i received (via email)… Read Full Review

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★★★★☆

“gaint shock pump”

Written on: 17/07/2012 by jackwhitchurch (1 review written)

ash cycles is a good company, but the postage time was a bit slow and the dispatch time the same. but overall a good company and would use them again!!… Read Full Review

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★★★★☆

“Good deal, good service overall”

Written on: 13/07/2012 by miniac (1 review written)

Ash Cycles had the best online price for the bikes I was interested in. I chose my favourite, added it to my basket in my size and the transaction stalled when the website insisted on delivering to my credit card address. However, when I called, they revealed that they had no stock of my first and second choice bikes (both 2011 models, admittedly) in my size. But Mark was very affable and we were able to reach a good deal on a bike that fitted my needs. Very happy with the bike, delivery… Read Full Review

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