Ordered a bike and accessories back in August. Got the bike after about a week which turned out to be damaged in 2 places. Contacted them about this and they said they have sent a replacement part out which was not received! They basically did everything but call me a liar! I was disgusted. So it's taken about 2 months to receive a part for a bike which was damaged. The one I've just received they said was sent to them directly from Dawes but it's scratched and you can see where the paint has been touched up! I'm not happy at all and couldn't recommend them to anyone. A suitable replacement was received in the end about a month later. I would suggest using a more reputable retailer like wheelies.co.uk or tredz.co.uk who value their customers and the business they give them.

Avoid this retailer, better to buy in an independent bike store instead Have had a bad experience from Ash Cycles. Ordered a bike online, it arrived fine, though unfortunately I realised it was the wrong size after testing it outside for a bit the day it was delivered. I carefully re packaged the bike and returned 2 days later to retailer at my own cost (had no issues with paying for this myself). To my surprise Ash Cycles refused return of the item as they said the tyres were dirty. The bike was returned to me and Ash Cycles have refused to reconsider. I feel that briefly cycling the bike outside my house is reasonable to assess if a bike is suitable, most good independent bike stores will allow customer to try out bikes before purchasing. Ash Cycles terms and conditions state that they will not accept return of used bikes, and they have simply said that the bike is used and are refusing to refund me. I was more than happy with the service received up till the parcel was refused delivery. I had every intention of buying another bike from Ash Cycles in replacement of the first one (and thus remaining a customer of Ash Cycles) but they have not dealt with my complaint in the manner I would expect. I really would advise people to go to their local independent bike shop as it is too risky when things go wrong

having place my order online over the bank holiday weekend i was not expecting any thing to happen with regards to my order until the Tuesday. In fact the item was not dispatched until the following Saturday. 4 working days after the bank holiday and I wasn't advised of its dispatch until the Monday after that. i do not find the service good enough others might but i will not be buying from them again

Ordered a bike from ash cycles showing in stock on their web page, got email a few days later stating they did not have one, offered another more expensive bike via email. Tried to call but got answer phone, left message asking them to call me, also did same via email. No return call so called them middle of next day to discussed and agreed to purchase, was told it would arrive the next week on specific day, my wife stayed at home to accept delivery as they would not send to my work address. Bike did not arrive so I phoned them again and they said I had not confirmed that I wanted more expensive bike, which i had. Then the person on the phone just said ' we will just cancel order then' and hung up, how rude! Would not recommend this company to anyone.

I purchased a lovely bike from www.ashcycles.com, a shame about the defect, but this can happen to any item what shouldn't happen is the terrible after sales service I experienced to rectify any issues.

The bike arrived on time in good order but on assembly the seat wouldn't go down due to a wield inside the frame protruding, the shops suggestion was to file it down myself! Yes I always carry specialist's tools with me... then I was told if I didn't have a file I could always re engineer the seat to fit, silly me forgot to go to bike building and re-design class. They did offer to take the bike back in its original wrapping and condition, but this was only after the above and of course the electrical bag ties I had cut to release the bike had to be reassembled too!

Regards, Disappointed