New ID London Reviews

justephens's review has yet to be rated - Be the first!
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Wow, I started using this site to rave about buying a DVD player and thought I would check the reviews for a make over company I have just used after finding shocking reports about them on another site and it's the same story here, I am amazed as I had a totally different experience with this company, admittedly I used the Birmingham branch, which doesn't seem to have as much written about it but all the same I find it hard to believe that such different service would be obtained at one branch from another, either that or this company have radically re structured their approach to customer service. I agree that buying the CD or lots of photos is pretty expensive but having said that the actual cost of the make over is so small considering the time you spend there and the amount of work involved to be totally transformed and then photo shot and the quality of the pictures you are buying I am amazed that people expect it to be so much cheaper. I know of other companies that my friends have used that have charged way more and the pictures were not great quality wise either. In my experience I got everything I expected to get (other than a bit sizzled on Bucks fizz for pre photo nerves) I got a great welcome from the receptionist, there were free drinks literally all day. I was really happy with my facial and the make up lady was really attentive and asked me all about my skin type before she started and gave me great hints and advice on how to sculpt the look of my face with make up, something I had never done before and Ok I have not managed to achieve quite the same effect as she did but I am really getting the hang of it and I am really happy with the results, everybody has noticed. I bought three of the products that have really transformed my previously fairly non existent make up regime and I now wear my hair down as the hairstylist turned a drag and tie up mess of hair into something I am now proud to wear down. Both were really friendly and put me at ease as did the photographer who I think pretty much straight away spotted that I am not the most photographically out going person and really got me into the swing of things, well OK. the Bucks Fizz helped, and I found his work to be really creative and honestly didn't actually recognize myself in a few of the shots and I had no idea that I could look that glamorous or how good it felt to be pampered and made to feel, well frankly, famous. Yes admittedly there was a bit of waiting around at times but I found the whole day fun, exciting as well as relaxing and was amazing utterly by the results. It seems to me that everybody is banging on about the price but for a pretty much once in a life time experience and for a lot of top quality photographs I really didn't find it that bad but perhaps I put a larger value on looking stunning than some of your other commenter's I don't know, but I had a great day, I loved how I looked and how I felt and really cant work out how I ended up with such a different experience, I certainly didn't feel pressured into buying more than I can afford, yes I was offered several different options but at no time did I feel bullied. I had a great day and am only glad that I didn't find all this negative press before hand as I would have missed out on what in my experience was a really terrific day

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ridiculous service. ridiculous staff. new id london is only after your money money and money. not interested in making you have a wonderful day, instead they want to rush you, spoil your day, and make you leave never wanting to go back.

s4mmy huddersfield's review has yet to be rated - Be the first!
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me and my mate went for my photoshoot in manchester in april with New ID London, when booking my photoshoot the sales advisors didnt have anhy knowledge about there products and services and sencondly they were really push, the day of the photshoot was a disaster I have never know a photoshoot studio to be so un professional, the staff were un organised and where trying to blame us for the fact that they didnt advise us accordingly regarding the shoot. we are now in june and still havent reciev ...

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My daughter was bought a make over from New ID London & we went in November 2008 having travelled from Berkshire. Were not offered a drink, hairdresser too busy with other things, makeup rushed, manicure!!!!!! change of cloths only 2 allowed not the 4 stated, changing room extremely cramped for 2 people. Would I go again CERTAINLY NOT.

TrueInpiration1987's review has yet to be rated - Be the first!
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After reading all the reviews on the internet about the bad experiences people had before going I was a little worried about how the day was going to go. As my boyfriend had bought me the experience though I wasn't going to worry and decided to just see how it went. The day for me turned out to be excellent, I went on a saturday and although they were very busy I seemed to only have short waits inbetween my treatments.
My hair stylist seemed a little pushy on what he wanted to do with my hair ( ...

juli05's review has yet to be rated - Be the first!
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i experienced a very long wait at New ID London. arrived at 12.30, didn't finish until 19.45
i had a seemingly random £25 'booking fee' to pay which i could then put towards a photo if i paid an extra £5. basically, I felt as though they expected me to spend £30 on a second photo.
sales person seemed very pushy with me and not very friendly. as soon as i said i only wanted the one photo, her attitude seemed to change towards me when i told her this. i wanted to remove a spo ...

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I have to begin by saying we haven't actually completed the process yet, as we haven't yet received the photos (we only went yesterday). However based on our days experience I have little worries that will be a problem.

The day turned out to be fantastic for my daughter. Everyone was so pleasant, friendly and helpful. Despite the fact that on the confirmation email it stated that no one could accompany her (unless under 18) when I turned up with the intention of slipping out again after my daug ...

pitcher69uk's review has yet to be rated - Be the first!
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At the end of June I went for my makeover shoot at the London New ID and I was absolutely DISGUSTED by my service. I arrived early and was left waiting for 45 minutes. Not once was a drink offered to me, the stylist cut my hair - if you could call it that - and hacked off chunks on one side but left the other side? Just as has been mentioned I had uneven hair all over - they made no attempt to talk to me, I paid for the delux photoshoot or top one, promising a head massage hand massage facial et ...